+ All Categories
Home > Education > Becoming a service industry rock star

Becoming a service industry rock star

Date post: 02-Jul-2015
Category:
Upload: dan-wilson
View: 140 times
Download: 0 times
Share this document with a friend
Description:
If you step back for a moment and consider what your Professional Eulogy would say; think about what legacy you have left behind; the lives you have touched because you cared, because you got involved and became a service industry RockStar. If you are having trouble thinking about specific instances, examples, and people, then this session is a can’t miss for you! Dan Wilson, an industry involved professional for over 12 years, will offer personal experiences and insights on how to get yourself out there and Rock!
9

Click here to load reader

Transcript
Page 1: Becoming a service industry rock star

Dan Wilson VWGoA Client Services

ManagerHDI Member Advisory Board Past-Chairman

HDI Motown Chapter Advisor

Page 2: Becoming a service industry rock star

• Over 13 Years in IT Service and Support Leadership

• College Degree, 2 Industry Certifications

• 8 Years HDI Local Chapter Officer

• 6 Years on HDI Member Advisory Board

• Member Advisory Board Chairman

• 2007-2011 HDI Conference Faculty

• HDI SPIN Webinar Speaker (2)

• HDIAOY (Nat./Reg./Loc.) and Team Excellence committee member

• Article Published in January 2008 Support World

• Spoken at and Involved in other industry associations

• College student/tutor

• Make-a-Wish Foundation Volunteer, Team Capt. , and Participant

• HDI Rock of our Foundation Award Winner

Page 3: Becoming a service industry rock star

» Start with the end: Professional Eulogy?

» Why Get Involved?

» Industry involvement

» Local involvement

» Legacy

» Open Discussion

Page 4: Becoming a service industry rock star

» Did ???? for the world?

» Industry Recognition

» Community Recognition

» Association Membership/Involvement

» Certifications

» Degree

» Making A Difference

Page 5: Becoming a service industry rock star

» Sense of Accomplishment

» Pay it forward

» Commitment

» Advancement

» Mentorship

» Accreditation

» Feeling Good

Page 6: Becoming a service industry rock star

• Professional Association – HDI, ITSMF, PMI– Advisory Boards– Committees (Standards, Awards, Events)– Group Leadership

• Leadership• Speaker• Facilitator• Author

– Blogs, White Papers, Webinars, Books, Articles, etc.

• Student• Volunteer!

Page 7: Becoming a service industry rock star

» LIGs/Chapters/User Groups

» High Schools & Colleges

» Neighborhood Association

» Big Brother, Big Sister

» Unemployment Agencies

» Make-a-Wish

» United Way

» Habitat for Humanity

Page 8: Becoming a service industry rock star

• Defined: Something inherited from a predecessor; a heritage

• How will you leave yours?– Tell Stories

– Leave your Mark

– Awards

– Records (Performance Measurement)

– The *your name here*

– Naming Rights

– A big hug!

– Being Medal’d

Page 9: Becoming a service industry rock star

» Rewarding Stories

» Anything we missed?


Recommended