+ All Categories
Home > Technology > Becoming a service industry rockstar

Becoming a service industry rockstar

Date post: 20-May-2015
Category:
Upload: it-service-and-support
View: 400 times
Download: 0 times
Share this document with a friend
Description:
Presentation by Dan Wilson,
Popular Tags:
9
Dan Wilson VWGoA Client Services Manager HDI Member Advisory Board Past-Chairman HDI Motown Chapter Advisor
Transcript
Page 1: Becoming a service industry rockstar

Dan Wilson VWGoA Client Services

ManagerHDI Member Advisory Board Past-Chairman

HDI Motown Chapter Advisor

Page 2: Becoming a service industry rockstar

• Over 13 Years in IT Service and Support Leadership • College Degree, 2 Industry Certifications• 8 Years HDI Local Chapter Officer• 6 Years on HDI Member Advisory Board• Member Advisory Board Chairman• 2007-2011 HDI Conference Faculty • HDI SPIN Webinar Speaker (2)• HDIAOY (Nat./Reg./Loc.) and Team Excellence committee member• Article Published in January 2008 Support World• Spoken at and Involved in other industry associations• College student/tutor• Make-a-Wish Foundation Volunteer, Team Capt. , and Participant• HDI Rock of our Foundation Award Winner

Page 3: Becoming a service industry rockstar

» Start with the end: Professional Eulogy? » Why Get Involved?» Industry involvement» Local involvement» Legacy» Open Discussion

Page 4: Becoming a service industry rockstar

» Did ???? for the world?» Industry Recognition» Community Recognition» Association Membership/Involvement» Certifications» Degree» Making A Difference

Page 5: Becoming a service industry rockstar

» Sense of Accomplishment» Pay it forward» Commitment» Advancement» Mentorship» Accreditation» Feeling Good

Page 6: Becoming a service industry rockstar

• Professional Association – HDI, ITSMF, PMI– Advisory Boards– Committees (Standards, Awards, Events)– Group Leadership

• Leadership• Speaker• Facilitator• Author

– Blogs, White Papers, Webinars, Books, Articles, etc.

• Student• Volunteer!

Page 7: Becoming a service industry rockstar

» LIGs/Chapters/User Groups» High Schools & Colleges» Neighborhood Association» Big Brother, Big Sister » Unemployment Agencies» Make-a-Wish» United Way» Habitat for Humanity

Page 8: Becoming a service industry rockstar

• Defined: Something inherited from a predecessor; a heritage

• How will you leave yours?– Tell Stories – Leave your Mark– Awards– Records (Performance Measurement)– The *your name here*– Naming Rights– A big hug!– Being Medal’d

Page 9: Becoming a service industry rockstar

» Rewarding Stories» Anything we missed?


Recommended