Bench Marking - Coepd

8/21/2019 Bench Marking - Coepd

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(Professional BusinessAnalyst Training

organisation)

BENCHMARKING



g )

Introduction

The term ‘benchmark’ originallymeant a assessors mark as a point of

reference. It has come to mean anythingtaken as a point of reference or apoint of comparison.

In general sense thereforebenchmarking mean’s settingstandards which act’s as a point of

reference.



In business benchmarking has cometo mean variety of things. It hasassumed a very special signicancein today’s competitive world.

It is now recognised as an eectiveapproach towards improvement ofproductivity/uality ! other

dimensions of performances thatdetermines competitiveness."enchmarking is used as a guidelineto collect business ! userre uirement.



rigin of Benc!"ar#ing

In general sense benchmarking hasbeen with humans since business has

started its operations early duringcivilisation days. #rom earlier times$ traders havesought to compete by oering better$cheaper and varied type of products. In order to do this they used tocompare with standard norms available

then.



Traditional BA (Waterfall) Agile BA

Requirements are documented in Use Cases,

BusinessRequirements, Functional requirements,

UI Specifications, Business Rules.

Requirements are documented in Epics, User

Stories and optionallyBusiness(or Essential) Use

cases.

Focuses on completeness of requirement and

spends time in ensuring te requirement isunam!iguous and as all te details.

Focuses on understanding te pro!lem and !eing

te domain e"pert so tat s#e can ans$er

questions from te de%elopment team s$iftly and

decisi%ely.

Focuses on getting a &sign off' on te requirements.

Focuses on ensuring te requirements meet te

currentbusinessneeds, e%en if it requires updating

tem.

ften tere is a $all !et$een teBA/Businessand

te e%elopment team.

*gileBA(ften called as +roduct $ner) is part of

te team.

ends to dictate solutions.

-as to remain in te pro!lem domain, lea%ing te

de%elopment team &space' to e"plore differentsolutions.

ong turnaround. /uic0 turnaround.

Focus on $at te requirements document said. In

oter $ords, output (*rtifact) is a $ell $ritten

toroug requirements document.

Focus on te functionality of te de%eloped

soft$are. In oter $ords, output (*rtifact) is te

soft$are tat meets tebusinessneeds.

&fter the advent of Industrial

revolution the business processeshave become more compounded.statistical uality control etc have

evolved.

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Role of Benc!"ar#ing•

The role of benchmarking is to providemanagement team with knowledge ofwhat gets ‘best performance’ or ‘superiorperformance’ in a particular eld.•"est performance relates to output$e'ciency$ uality and ! othermeasurement relevant to performing the

(ob.•"enchmarking not only investigateswhat best practice means in terms of

performance but also e)amine how best



"enchmarking is therefore not only

the practice of obtainingmeasurements but also involvesunderstanding the conditionsresources and competence necessaryto deliver top performance.

*o single department or company

can corner the market on all goodideas in view of this it makes goodsense to consider the e)perience of

others.



"y systematically studying the

best practices and by innovativeadaptations an organisation canaccelerate the progresses of

improvement.

"enchmarking and Total +uality,anagement is a long-termcommitment to satisfying customerreuirements in every aspect ofbusiness operations.



ompanies who adopt this

approach make a commitment tocontinuous improvement. ften a team approach is

adopted under managementleadership to identify areas ofimprovement implement solutions. Increasingly benchmarking isbeing adopted by organisationsthat are striving for continuousimprovement because it oers an

e)ternal perspective in the uest



0e-engineering is 1radical redesign

of business processes2 whereasbenchmarking is 1nding andimplementing best practices2. Through "enchmarking bestpractices can be unearthed and

when these practices form basis forthe new design of the process then itis called 0e-engineering. Thus "enchmarking is essential to0e-engineering but still a necessary

stand-alone tool.



$earning As%ect

#ind and implement best practicesfor high performance processes thatfull satisfy customer needs.

"enchmarking in normal words is todevelop uniue standards which leadto high accomplishment in anybusiness."enchmarks are measurements togauge the deed of a action !procedure to achieve the same.



3 Target 4osition / 5tate 6 1"est4ractices273 8uiding 4osition / 5tandard 9alue

3 4rogressive appearance of asuitable boundary. "enchmarking : 4rocess of handling! dealing with benchmarks.



Areas to Benc!"ar# 3 ;ey business processes3 &reas of customer dissatisfaction

3 &pplications with swiftly movingknowledge3 &reas of employee dissatisfaction

3 4rocesses where transparencye)ceeds assessment



Bene&ts of Benc!"ar#ing

3 <iden practical drawn out goals andplanned targets3 =stablishes realistic$ actionable

ob(ectives for implementation3 4rovides a logic of necessisity toshow progress3 =ncourages striving for e)cellence$breakthrough thinking and innovation3 =mphasises warmth to varyingconsumer desires.



'!y Result Benc!"ar#ing3 4erformance evaluation with other

participating organisations3 5uperior aptitude to goal settingand performance3 Improved source for planned !eective decisions

3 "roadened awareness on tradeoutline



Basics of Result Benc!"ar#ing

3 9ariety of functioning criteria inrecipe to product cases3 &ssemble statistics with survey

3 >ata handling and e)amination3 ,anagement of wide ranging anduniue information

3 ,atured goals benchmarks forparticular areas backing for correctiveprocess.



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