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Benefits Of EffectiveBenefits Of EffectiveCommunicationsCommunications
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Life blood of every organizationLife blood of every organization
Organizations cannot function without openOrganizations cannot function without openand effective communication.and effective communication.
Internal communicationInternal communication
(a(a vitalvital meansmeans of of attendingattending toto companycompanyconcernsconcerns downward,downward, upwardupward andandhorizontalhorizontal providesprovides increasedincreased jobjob
satisfaction,satisfaction, safety,safety, productivity,productivity, profitsprofits andanddecreasesdecreases absenteeism,absenteeism, grievancesgrievances andand turnturnover)over)
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External Communication.External Communication.
(effective communication outside the organization(effective communication outside the organizationhelps create a good reputation & have a positivehelps create a good reputation & have a positiveimpact on its success)impact on its success)
Overall communication costs.Overall communication costs.
(time is a major factor in over all communication(time is a major factor in over all communicationcostscosts--interviews, conferences, memos, reports,interviews, conferences, memos, reports,employee manuals, letters, advertising, articles,employee manuals, letters, advertising, articles,bulletins, news letters & other massages)bulletins, news letters & other massages)
Poor communication can cost an organization timePoor communication can cost an organization timeand money.and money.
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A valuable job requirement.A valuable job requirement.
Amajor responsibility in many areas ofAmajor responsibility in many areas of
organizations.organizations.The most important aspect of businessThe most important aspect of business
leadership and essential for promotion.leadership and essential for promotion.
Ability to communicateAbility to communicate
AmbitionAmbition--drivedrive
College educationCollege education
Sound decision making skillsSound decision making skills
SelfSelf -- confidenceconfidence Good appearanceGood appearance
Ability to get things done with /through peopleAbility to get things done with /through people
Capacity for hard workCapacity for hard work
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Developing the right attitudeDeveloping the right attitude
Ability to communicate orally / in writingAbility to communicate orally / in writingeffects the organizations public image.effects the organizations public image.
Preparing adequately.Preparing adequately.
Getting flexibleGetting flexible
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Components Of CommunicationComponents Of Communication
ContextContext
SenderSender--encoderencoder
MessageMessageMediumMedium
ReceiverReceiver--decoderdecoder
FeedbackFeedback
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Concepts And Problems OfConcepts And Problems OfCommunicationCommunication
Conventions of meaning.Conventions of meaning.
Symbols/signs are unique to each individual.Symbols/signs are unique to each individual.
Miscommunication occurs when sender andMiscommunication occurs when sender andreceiver have different meanings forreceiver have different meanings forsymbols.symbols.
D
enotation is the dictionary definition.D
enotation is the dictionary definition. Connotation is an implication of aConnotation is an implication of a
word/suggestion separate from definition.word/suggestion separate from definition.
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Perception of realityPerception of reality
Selecting some effects and omitting othersSelecting some effects and omitting othersmeans abstracting.means abstracting.
Inferences are conclusions drawn fromInferences are conclusions drawn fromevidenceevidence
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Values, attitudes and opinionsValues, attitudes and opinions
Favorable / unfavorable information.Favorable / unfavorable information.
Inadequate / incorrect information.Inadequate / incorrect information.
Closed minds.Closed minds.
Senders credibility.Senders credibility.
Other circumstances affecting attitudes, opinionOther circumstances affecting attitudes, opinionand responses.and responses.
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Aids In Overcoming CommunicationAids In Overcoming CommunicationProblemsProblems
MeaningsMeanings-- choose denotative words andchoose denotative words andselect the term familiar with the audience.select the term familiar with the audience.
Perception of realityPerception of reality provide sufficientprovide sufficientinformation, be careful with terms andinformation, be careful with terms andchoose wisely when inferring.choose wisely when inferring.
Values and opinionsValues and opinions keep in view thekeep in view thebiases of audience and spend sufficient timebiases of audience and spend sufficient timein collecting valid / credible information.in collecting valid / credible information.
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Seven Cs ofEffectiveSeven Cs ofEffectiveCommunicationCommunication
I. CompletenessI. Completeness
Provide all necessary informationProvide all necessary information
Answer all questions askedAnswer all questions asked
Give something extra when desirableGive something extra when desirable
II. ConcisenessII. Conciseness
Eliminate wordy expressionsEliminate wordy expressions
Include only relevant materialInclude only relevant material
Avoid unnecessary repetitionAvoid unnecessary repetition
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Continued Continued
III. ConsiderationIII. Consideration Focus on You instead of I or WeFocus on You instead of I or WeShow audience benefit or interest in the receiverShow audience benefit or interest in the receiver
Emphasize positive & pleasant factsEmphasize positive & pleasant facts
IV. ConcretenessIV. ConcretenessUse specific facts & figuresUse specific facts & figures
Put action into your verbsPut action into your verbsChoose vivid, image buildingChoose vivid, image building--wordswords
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Continued Continued
V. ClarityV. Clarity
Choose precise, concrete & familiar wordsChoose precise, concrete & familiar words
Construct effective sentences & paragraphsConstruct effective sentences & paragraphsVI. CourtesyVI. Courtesy
Be tactful, thoughtful & appreciativeBe tactful, thoughtful & appreciative
Use expressions that show respectUse expressions that show respect Chose non discriminatory expressionsChose non discriminatory expressions
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Conti..Conti..
VII. CorrectnessVII. Correctness
Use the right level of languageUse the right level of language
Check accuracy of figures, facts & wordsCheck accuracy of figures, facts & wordsMaintain acceptable writing mechanicsMaintain acceptable writing mechanics
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