Member of The Cathay Pacific Group

Cargo Services Head Office

Cathay Pacific Cargo

Best Practices Adopted by Cathay

Pacific on Cargo Safety

(Loading Operations and Training)

Corporate Safety Policy

• Every individual within Cathay is responsible for “ensuring safety comes

first”

• Our goal is zero accidents or injuries.

• We can achieve this goal by developing a culture where “ensuring safety

comes first” forms the basis of all our activities.

At Cargo…..

• When determine policy and procedure, adhere to;

– Government and Authority, both Hong Kong and foreign countries

– Industry best practice, primarily IATA

– Company

– Environment

• Double check at critical control points

• Training before performance of any operational duties

• Establishing, measuring and reviewing appropriate safety performance

goals and objectives, continually improving our safety performance

• Ensuring open communication and timely feedback on safety issues to

staff including ground handler

Training • Our policy

– Training before performance of any operational duties

• Training program includes:

– Prepare ULD and build up

– Dangerous goods - awareness and specialist

– Special cargo including live animals, heavy and odd size cargo

– Aircraft loading and load control

– Ramp management

• Aircraft loading, load control and ramp management require recurrent

training in every 12 months

• Dangerous Goods require recurrent training in every 24 months.

CX Quality System • Quality control

– Pallet inspection

– Bi-yearly quality control self check

– Service audit

– Perform manual load sheet practice on a quarterly basis for load control staff only

– Safety reminder on a regular basis

– Outsourcing control

• Quality assurance

– Consolidated port audit

– Audit at head office level

– Cargo quality assurance notice

• IATA Operational Safety Audit (IOSA)

• Management Review

We require double check at….

• Check weighing scales

• Prepare dangerous goods and special cargo including odd size and heavy

cargo

• Prepare ULD

• Weigh built ULD

• Prepare dead load statement

• Prepare aircraft loading

• Secure the locks

• Submit the final load

Who is going to deliver? • Cargo Services Head Office

– Policy and procedure

– Training

– Quality Assurance

• Cathay Cargo Office

– Critical tasks and supervision

• Ground Handler

– Strictly adhere our policy and procedure

• Cargo Agent and Shipper

– Reach out program

• Support from Regulator

What do we require from…..

• Cargo terminal operator

• Cathay cargo office

• Ramp handling operator

• Load control office

• Ramp coordinator

Cargo terminal operator

• Adhere to CX Cargo Services Manual, including

– acceptance

– build up

– dangerous goods

– special cargo including odd size and heavy cargo

– ULD serviceability

• Daily check on weighing scale and documented.

• Calibrate weighing scale on a regular basis and documented.

• Weigh built ULD twice before sending to plane.

Cathay cargo office

• Upon receipt of any new revisions and/or instructions from Cargo Services

Head office, distribute to the cargo terminal and ramp handling operator

and ensure the manuals are updated.

• Perform critical tasks, in particular safety related and supervision.

• Regular performance review with cargo terminal and ramp handling

operator and documented.

• Develop and implement reach out program to cargo agents and shippers

• Staff member are trained and qualified in accordance with CX Aircraft Handling Manual (AHM).

• All ground equipments stage in appropriate parking area with parking brakes applied prior to the arrival of aircraft at the parking bay.

• Tail post or nose tether applied at any time prior loading or unloading activities commence.

• Obtain “thumb up” signal from ground engineer and ULD condition check prior loading activity commence.

• ULD loaded in accordance with Loading Instruction Form(LIF) and re-confirm with Load control office.

• The restraint locks in all positions must be fully extended and checked prior closing L1 door.

• Complete Loading Declaration Form to ensure the compliance of CX standards.

Ramp handling operator

Freighter Loading Declaration Form

Load Control Office

• Staff are trained and qualified in accordance with CX AHM.

• Strictly adhere to CX Weight and Balance Folder.

• Observe aircraft and the loading limitations including unoccupied positions,

missing and/or damaged restraints.

• Observe the fuel data, cargo loads and aircraft CG to obtain a safe trimming.

• Complete load sheet check list as to ensure 100% data accuracy.

Loadsheet Handling Checklist

Ramp Coordinator

• A designate trained and qualified staff to supervise overall cargo loading and

unloading activities.

• ULD condition check prior loading as to ensure there is no movement or

collapse during transportation to plane side.

• Special Cargo loaded and secured in according to CX AHM.

• Restraint locks at all positions are fully extended including unoccupied

positions.

• To offload any sub-standard ULD as to avoid any possible damage to

aircraft.

• All documents, such as load plans, NOTOC are accurate and completed

before submission to pilot

• Complete Freighter Ramp Co-ordination Checklist to ensure the compliance

of CX standards.

Freighter Ramp Co-ordination Checklist

Thank You