Best Practices for Upgrading from Altiris/ITMS 6.x to 7.x
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Chris Gray – Sr. Principal Systems Engineer
Damon Covey – Director, Product Management
SYMANTEC VISION 2013
Agenda
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Introduction and 7.1 Feature Overview 1
Migration Planning 2
Migration Tools and Tips 3
Recap and QA 4
SYMANTEC VISION 2013
What’s new in 7.1
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Intuitive Management
Interface
1
Streamlined Software
Management
2
Simplified License
Management
3
Advanced Reporting and
Analytics
4
Optimize Scalability and Performance
5
Expanded Mobile Support
6
Solving Windows 7 Application
Compatibility
7
Built-In Process
Automation
8
Migration and Deployment
Enhancements
9
Expanded Patch
Management
10
SYMANTEC VISION 2013
Planning Your Migration
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SYMANTEC VISION 2013
(Plan + Test)Migrate = No Regrets! UP B21 - "Upgrading from Altiris 6.x to 7.x" 5
SYMANTEC VISION 2013
v7.1 Components & Scale
• Symantec Management Platform
– 20,000 managed nodes per client-facing SMP
• Hierarchy
– support for 120,000 managed nodes
– 1 Parent SMP + 6 Child SMPs @ 20,000 managed nodes (Parent should not manage any
nodes)
– Support for Additional 20,000 mobile devices + all fixed assets (Mobile + Fixed Assets
on parent)
• Console Usage
– 125 concurrent console users (CMS/SMS/MMS)
– 25 concurrent console users (AMS)
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SYMANTEC VISION 2013
v7.1 Components & Scale
• Site Servers (Middleware Services)
– Package Services
• 500+ Package Services per SMP / up to 3,000 PS in a hierarchy
• 10,000 nodes per Package Service
– Task Services
• 500+ Task Services per SMP / up to 3,000 TS in a hierarchy
• 7,500 nodes per Task Service
– Deployment Services¥
• 500 Deployment Services per SMP / up to 3,000 DS in a hierarchy
• 7,500 nodes per Deployment Service
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¥ - TS & PS are required wherever DS is installed with v7.1
SYMANTEC VISION 2013
Scale Categories in v7.1 - Where does my company fit?
• Category 0 - < 500 Nodes (Pilot or Lab environment)
• Category 1 - ~501 - ~1,000
• Category 2 - ~1,001 - ~5,000
• Category 3 - ~5,001 - ~10,000
• Category 4 - ~10,001 - ~20,000*
• Category 5 - ~20,001 – 120,000
• Category 6 - > 120,000Ŧ
* - Recommended SMP configurations differ 10k-15k and 15k-20k
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Ŧ - Requires multiple hierarchies
SYMANTEC VISION 2013
Example: Category 2 Customer Architecture (SAMPLE)
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SYMANTEC VISION 2013
Example: Category 5 Customer Architecture (SAMPLE)
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SYMANTEC VISION 2013
Implementing in a Virtual Environment
• Can any of the hardware be virtual?
– Yes. All components can be virtualized, if desired
• CPU / RAM resource reservations strongly recommended for major components
• Ease of Virtualization / Reservation
1. Site Servers - No reservation
2. Workflow - 25% reservation
3. SMP w/o Hierarchy – 50% reservation
4. Child SMP - 50% reservation
5. ServiceDesk - 50% reservation
6. Parent SMP - 75% reservation
7. SQL Server – 75% – 100% reservation
• Physical Disk vs. Virtual Disk
– VMDK / VHD required ~20% additional disk I/O
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SYMANTEC VISION 2013
SQL Best Practices & Tuning
• TempDB
– Separate Physical Disk (Windows OS)
– Split into multiple data files (cores / 4)
– 2GB size multiples / growth by 2GB
• Database
– Separate Physical Disk (Windows OS)
– 6-10mb per machine + 1-2mb per asset per year
• SQL Logs
– Separate Physical Disk (Windows OS)
– Simple Recovery Model
– Backup/flush daily at a minimum
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• SQL Engine
– Maximum Degree of Parallelism =
• 1 for dedicated SQL
• 8 for shared SQL (Non Symantec DBs)
– Cost Threshold for Parallelism = 100+
• if MaxDOP > 1
– Parent CMDB should never share SQL instance with Child CMDB
– No more than 4 Child CMDBs sharing an instance
SYMANTEC VISION 2013
Migration Steps
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SYMANTEC VISION 2013
NS 6 to SMP 7.1 Migration Description Metric
Installation of parent SMP Successful installation of the SMP
Installation of site server Deployment and configuration of site servers
Upgrade 7.0 database (if desired) Upgrade 7.0 database for 7.1 parent SMP. If desired, but not recommended as CMDB is not clean.
Migration of 6.x data (if desired) Migration of any remaining 6.x data required using the Migration Wizard
Installation of child SMP Successful installation of one or all child servers
Installation of site servers (datacenter) attached to each child SMP server
Deployment and configuration of site servers
Installation of Agent / Pilot Deployment of agents to representative group of each Windows Server 2003, XP, 7, 2008 and Unix. Identify action plan and steps to deploy/test to remaining systems.
Monitor Agent Health Review logs and monitor agent activity
Define hierarchy and replication Define and configure all of policies and packages for replication. Minimize components replicated and part of hierarchy.
Configure hierarchy and replication Validate successful replication of defined policies and all packages for replication
Active Directory integration Completed a synch of AD and note ability to filter on AD information
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SYMANTEC VISION 2013
Solution Configuration / Implementation Steps
Define Inventory policies Successfully defined per platform and type.
Configure Software Management and Deploy Agent
Import Package MSI/EXE and define rules where possible. -Some legacy packages can be migrated using the Migration Toolkit
Deploy Patch Management and Agent
Ensure the following are defined as per policy · User Notifications · Reboots and Reboot suppression · Staging and Enabling of Patches · Monitoring Patch Progress / Automation Rules and Notifications
Asset & Contract Management*** Requires migration of database using migration wizard unless implemented as new installation.
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Description Metric
Configure maintenance windows Installation time and suppression capabilities
Test maintenance windows Success across all platforms
Reporting Review out-of-box reports to determine compliance and accuracy
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Migration Resources Altiris™ IT Management Suite 7.1 SP2 from Symantec™ Planning and Implementation Guide
http://www.symantec.com/docs/DOC4827.symantec.com/docs/DOC4827
Altiris™ IT Management Suite from Symantec™ Migration Guide version 7.0 to 7.1 SP2
http://www.symantec.com/docs/DOC4743
Altiris™ IT Management Suite from Symantec™ Migration Guide version 6x to 7.1 SP2
www.symantec.com/docs/DOC4742
Additional 7.1 SP2 Product and Solution Documentation Landing Page
http://www.symantec.com/docs/DOC4893
SQL Server 2005 and 2008 Implementation Best Practices and Optimization
www.symantec.com/docs/HOWTO10723
Getting the Hang of IOPs – Understanding Disk Performance
www.symantec.com/connect/articles/getting-hang-iops
Package Replication in a Hierarchy www.symantec.com/docs/HOWTO42304 Setting up Constrained Package Servers www.symantec.com/docs/DOC3464 (page 266) SMP Ports and Protocols (7.x) www.symantec.com/docs/DOC1892 8 Steps to Better Transaction Log Throughput www.sqlskills.com/blogs/kimberly/post/8-Steps-to-
better-Transaction-Log-throughput.aspx Understanding TempDB Table Variables and Improving Throughput
www.sqlskills.com/BLOGS/KIMBERLY/post/Understanding-TempDB-table-variables-v-temp-tables-and-Improving-throughput-for-TempDB.aspx
Concurrency Enhancements for the TempDB Database http://support.microsoft.com/kb/328551
Improving IIS and SMP Console response times http://www.symantec.com/docs/HOWTO6940
Deployment Solution 7.1 SP1+ Architecture and Dataflow
http://www.symantec.com/connect/sites/default/files/Deployment%20Solution%207.1%20SP1%20Architecture%20&%20Dataflow%208-02-2011.pdf
SYMANTEC VISION 2013 UP B21 - "Upgrading from Altiris 6.x to 7.x" 17
Embrace Choice
Questions?
What’s next?
Please Contact your Authorized Symantec Partner or Symantec Account Manager for a personalized demonstration
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We’re better when we work together
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Thank you!
Damon Covey – [email protected]
Chris Gray – [email protected]
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