Beyond career pathsEvolve, the CGI approach to competence-based career modeling
Agenda and introductions
2
Valtteri LänsimiesDirector, Organizational Development & Learning
CGI Northern Europe
CGI overview
Blowing up the role profile matrix and career paths
Elements and functionality of Evolve
Challenges and lessons learned so far
1
2
3
4
Global consistency at scale• CGI Dream• Core Values• Vision & Mission• CGI Management Foundation
Applied innovation through our client proximity model• Metro Markets• Industries• Emerging Technology Practices
End-to-end services and solutions
• High-End IT and Business Consulting • Systems Integration• Outsourcing• Intellectual Property (IP)
Accelerated value creation• Intellectual Property (IP)• Global Delivery Centers of Excellence• Consulting and IT Delivery Methodologies• Strategic Partnerships
Right Talent• Consultative Skills• Industry Knowledge• Technical Expertise • Learning Agility
One of the world’s largest independent provider of IT and business process services
3
"We want to create an environment in which we enjoy working together and, as owners, contribute to creating a company of which we can be proud of."
© 2019 CGI Inc. Confidential
Local proximity with a global network
4
Europe38.000+ members
AsiaPacific14.000+ membersAmericas
21.000+ members
+74.000members
400sites
40countries
CGI Inc. €7.6Bannual revenue
+8.500members
64sites
8countries
NorthernEurope
Northern Europe operations
Finland
3510 membersSweden3340 members
Norway455 members
Denmark
410 members
Estonia
Poland
Latvia
Lithuania
660 members
70 Advanced Analytics Solutions members
82%member
shareholders
9/10client satisfaction
score
95%projects on-time,
on-budget
6
Our Member Value Proposition
We live our dream
Our founder dreamed of creating an environment where we enjoy working together. He wanted to give everyone the opportunity to be a part of building a company to be proud of. We live that dream every day. Through our thoughts and ideas, we keep our dream alive.
At CGI everyone has the opportunity to be an owner, and we call ourselves members. Because we can influence our company's future, we feel great responsibility and commitment for everything we do.
We own our company
We care
We are globally local
CGI cares about the well-being and work-life balance of it’s members. We believe that satisfied members are the foundation for our happy clients and our successful company. We are also passionate about contributing to the well-being and continuous improvement of the communities in which we live and work.
CGI is close to our clients and members. Here we can work within a unique range of businesses and industries. At the same time, we are global. This gives us a good platform for growing and developing over our entire working life.
A membership beyond the ordinary
Career structures and paths
7
?•Some organizations joined through acquisitions
• (Currently) stable, long-term continuous services & outsourcing
•Functions with lower complexity roles
•Emerging technologies•Functions in transformation•New and transforming competency areas in specific industry verticals (e.g. financial services, healthcare)
Business strategy – Talent Strategy – Career Model
Moving forward from career paths
8
Working with Purpose
Empowered Careers
Permanent Flexibility
Managing Complexity
Guiding principle: Bridging the Member Value
Proposition with the Member Experience
Viciously competitive talent market in emerging tech and business consulting• Buy: Control investment • Build: Invest heavily
Blowing up the role description and role profile matrix: Drive responsiveness
and adaptivity to enable overall Talent Strategy
A more stable environment, with voluntary attrition under control and the pressures on upskilling and transforming the business operation bit by bit, e.g. infrastructure• Build and Buy: Invest moderately
All members are encouraged and empowered to:• Continually grow and exploit
opportunities to progress• Stay relevant for the market, both
from skills and profitability perspectives
• Maintain a breadth of competencies and experiences
Requires an ongoing dialogue between the member and their leader to discuss and agree upon the best next step(s) as part of their development
Member perspective:
Aligning strategy and member development through development mapping
CGI Evolve
Career Development Model to support CGI Members
• To own their Career Development with the help of their leader
• Be open about their career aspirations and goals• Identify the skills and experiences they need to
advance their career• Learn about the skills and experiences the
organization needs• Search out learning and development opportunities• Build their network within the organization • Understand and communicate their marketability
Built around Role and Competency Profiles• Role Responsibilities and Deliverables• Development Guidance through Training
and Experiences (in/to a role)• Career Streams based on Business /
Competency Area• Connects to CGI Organizational Structure:
Consultant and Senior Consultant Levels
Collateral for Members and Leaders• Shared, open site for all materials• Job aids for development planning
and objective setting• Role and competency descriptions• Career stories and scenarios
Continuous Development• Built through pilots• Materials published continuously as
completed• Development towards a living document,
owned by the teams
Blowing up the role description and role profile matrix
10
Guidance for ongoing dialogue
Points to (sources of) information
Traditional and more adaptive elements
Fade out the notion of hierarchy (even though it still exists)
Enable adaptive career mapping with relevant combinations (business strategy & member perspective)
Evolve structure
11
Role Responsibilities & Competencies Role Deliverables
Development: Learning Catalogue
Development: Experience Map
Evolve Role
Profile
Business AreaOrganizational Structure
Evolve Role
Profile
Business Development
Client Engagement
CGI Behaviours
Technical Expertise
Development Objectives
Performance Objectives
20 Coaching / mentoring
10Formal Learning
70Critical Experiences
12
Evolve Development GuidanceCareer Stream: Systems and Applications Role: DeveloperRole Element Experience Map Learning CatalogueTechnical Skills • Translate a business requirement into a specific technical design
• Lay out specific operational objectives based on output requirements
• Design a new configuration based on requirements: • Construct a workflow charts and/or diagram• Write specifications
E-Learning: Developer learning path, based on specific technologiesEmerging.skills tech catalogue Local learning: Specific technology courses in LMS
Consulting Skills • Support in client work to determine requirements• Take part in preparation for a client meeting, build a list of
questions/requirements• Take part in a client meeting, be responsible for taking notes and
communicating timelines and milestones back to the client
CGI Leadership Learning Center: Developing My Consulting SkillsEmerging.skills catalogueLocal learning: Consulting Skills in LMS
Industry Knowledge • Take part in a client meeting in a specific industry with a responsibility for
• emerging industry trends and/or• regulatory demands and/or• competitive pressures
Intranet:CGI Solutions PortfolioLocal industry snapshots
Project Management • Build a timeline and determine milestones for a project• Support in managing project timelines and deliverables in a
specific project• Support / handle a client change request
CGI Leadership Learning Center: Managing my Engagementse-Learning: Project Management Agile Methodology Learning pathLocal learning: Project Management, Agile, SAFe in LMS
EF: Developer and Senior Developer target levels
13
Evolve development mapping
14
Member Professional
Profile
Realize your potential:Develop your Expertise and increase your Member Market Value from a CGI and Client perspective
Align your objectives with CGI: Drag and drop experiences and learnings to your “professional shopping cart”, building your skills and competence portfolio
From thought to action: Translate your shopping cart into a Personal Development Plan with clear development objectives
CGI Evolve
LearningCatalogue
ExperienceMap
RoleProfile
MemberPDP
Evolve as a career and management tool
15
The core framework for Talent Management and Learning and Development
Competency dashboard, a live view on theTalent Strategy
Job Rotation visibilityResourcing efficiency
A Member view on the Career Map and Competencies
85% Match
50% Match
70% Match
Jane DoeDeveloper
SeniorDeveloper
Cyber SecurityAdvisor
ProjectManager
Challenges and lessons learned so far
16
People, organization,
culture, change
management
Move fast but don’t break things
From fixed to responsive: Transforming the way to
approach a role and set of competencies
Enabling entrepreneurial behaviour, support for less
inclined individuals: 20% just evolve, the rest need to be
taught how to evolve
Not a simple description model exercise, but a whole suite of change programs
Transform mindset, not process: people will find the materials and support if they
want to
Thank you!
Beyond career paths�Evolve, the CGI approach to competence-based career modelingAgenda and introductionsOne of the world’s largest independent provider of IT and business process servicesLocal proximity with a global networkNorthern Europe operationsSlide Number 6Career structures and pathsMoving forward from career pathsAligning strategy and member development through �development mappingBlowing up the role description and role profile matrixEvolve structureSlide Number 12EF: Developer and Senior Developer target levelsEvolve development mappingEvolve as a career and management toolChallenges and lessons learned so farThank you!