Bharath Project Newww (1)

8/9/2019 Bharath Project Newww (1)

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A Study On Employee Engagement At Sovereign, Bangalore

1. INTRODUCTION

1.1 INTRODUCTION TO E!"#O$EE EN%A%E!ENT

Engagement at work was conceptualized by Kahn(1990) as the harnessing of organization

members sel!es to their work roles" #n engagement$ people employ and e%press themsel!es

physically$ cogniti!ely$ and emotionally during role performances" &he second related construct

to engagement in emotional beha!ior is the notion of flow ad!anced by 'sikzentmihalyi (19)

defines flow as the holistic sensation that$ people feel when they act with total in!ol!ement"

*low is the state in which there is little distinction between the self and en!ironment" +hen

indi!iduals are in flow state little conscious control is necessary for their actions"

Employee Engagement has become a hot topic which is commanding the attention of an e!erincreasing number of companies" #t is somewhat surprising therefore that$ as yet$ there is no

generally accepted single definition of employee engagement" ,any companies and -.

managers are talking about it$ but !ery few define it" /o our purpose here is to pro!ide a succinct

re!iew of the research into employee engagement$ and to offer a range of definitions$ including

our own working definition" ne of the most comprehensi!e re!iews of the research is

Employee Engagement2"

Employee engagement describes employees emotional and intellectual commitment to their

organization and its success" Engaged employees e%perience a compelling purpose and meaning

in their work and gi!e of their discrete effort to ad!ance the organizations ob3ecti!es"

"Engaged employees enjoy their work and are proud to tell people that they work for the

Company. They go the extra mile to help their customers and colleagues, and they want to stay

and develop a career with the Company. In the long run they are the real contriutors.".

&'$DOESE!"#O$EEEN%A%E!ENT!ATTER(

ACHARYA BANGLORE B-SCHOOLPage 1


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Employee engagement matters because engaged employees create loyal customers who$ in turn$

dri!e profitable growth" &hat is the simple conclusion at the heart of 4utting the /er!ice54rofit

'hain to +ork$ a seminal study of successful ser!ice organizations published in the -ar!ard

6usiness .e!iew in 1997"

6ased on an analysis of ma3or 8/ corporations such as 6anc ne$ #ntuit 'orporation$ /outhwest

irlines$ /er!ice,aster$ 8/$ &aco 6ell$ and ,'#$ the -ar!ard study established the links in the

/er!ice54rofit 'hain: 4rofit and growth are stimulated primarily by customer loyalty" 'ustomer

loyalty is a direct result of customer satisfaction" 'ustomer satisfaction is largely influenced by

the !alue they attach to the ser!ices pro!ided" ;alue is created by satisfied$ loyal$ and producti!e

employees" Employee satisfaction$ loyalty and producti!ity are in turn stimulated by policies$

practices and support ser!ices which inspire employees to deli!er results to customers"

#n other words$ how employee engagement impacts on customer satisfaction and profitability"

nd it shows management the importance of focusing on the factors which dri!e engagement:

in!estment in recruitment$ training and de!elopment$ and the technology that supports people$

together with performance management systems which properly link performance and pay"*or

other business leaders the statistics are not necessary" &o them the relationship between employee

engagement and profitable growth is self5e!ident" +hen asked which measurements gi!e the

best sense of a companyack +elch replied: )Employee engagement *ir+t. It goe+ it-out +aying

t-at no ompany, +mall or large, an in over t-e long run it-out energi/ed employee+

-o 0elieve in t-e mi++ion and under+tand -o to a-ieve it. T-at+ -y you need to ta2e

t-e mea+ure o* employee engagement at lea+t one a year t-roug- anonymou+ +urvey+ in

-i- people *eel ompletely +a*e to +pea2 t-eir mind+.)

s .ichard 6ranson says: +e embarked on consciously building ;irgin into a brand which

stood for ?uality$ !alue$ fun and a sense of challenge" +e also de!eloped these ideas in the belief



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that our first priority should be the people who work for the companies$ then the customers$ then

the shareholders" 6ecause if the staffs are moti!ated then the customers will be happy$ and the

shareholders will then benefit through the company


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select institutions" &ill about 190$ only a few organisations had main frame computers$ which

were e%pensi!e and operated on batch5mode processing" 4unched cards were used as the input

and output medium and hence the processing was slow and e%pensi!e" &he introductions of

microprocessors and later personal computers ha!e changed the pictures completely" &hese smallmachines$ which can be housed on small machines$ which can be housed on a small table top

ha!e the power of main frames of yester years" 'urrent 4's run with a speed of 005F00 ,-z

and ha!e main memory of 1A ,6" &he costs of the systems are such that e!en small consulting

engineer can buy these systems" &he current trend is towards the de!elopment of integrated

packages which will automatically generate the structure and the loads acting on it" BC we can

generate the structural geometry in graphics mode and then ask the computer to compute the

coordinates of the structure)$ analyse them for the gi!en loads and base on the analysis$ design

the !arious members and estimated the ?uantities in!ol!ed" ,ost of the packages also ha!e

facilities such that the detailing can be made by using drafting packages such as 8&'C" #n

future$ e!en mode complicated structures will be generated by using latest techni?ues like

*orme% algebra" E!en components of structures will be fabricated using numerically controlled

machines as per the designs made by the computer" &here will be a lot of computer usage at the

construction site too" &hese computers will site too" &hese computers will store data such as

fabrication drawings$ stock of materials at site$ regular progress made in construction$ labour

employed and money spent on a day to day basis"

Cue to the use of computers in all aspects of analysis$ design$ estimation and e%ecution of

different types of buildings$ the e%ecution times of pro3ects may be reduced" &he de!elopment of

nonlinear analysis programs will result in the adoption of inno!ati!e structures such as tensile

structures" /uch structures ha!e already been adopted in se!eral de!eloped countries to co!er

!ery large space with minimum cost" &he construction of intelligent structures will grow" #n

these structures$ the built5in computers will automatically open and close doors$ change the

orientation of window fins such that the air conditioning load is reduced$ etc"

#n addition to monetary audit$ energy audit will become mandatory" ,ore and more use of waste

materials such as fly ash$ blast furnace slag$ and recycled concrete will be encouraged (based on

research conducted in these areas the mi% design of concrete will be performed to obtain



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ma%imum strength and durability)" Curability in addition to strength will be specified as a

performance re?uirement" &he #ndian market will be flooded with e?uipments$ contractors$ etc"$

of de!eloped countries" &here will be stiff competition resulting in better ?uality due to rapid

de!elopments taking place in the #& industry and internet$ anybody in the world can work in anypart of the world" #t will be a place where only those who ha!e knowledge$ e%perience and can

work$ as a team member$ will sur!i!e" f course due to the financial problems$ the small5scale

companies will not be in a position to complete with the global giants" Curing the ne%t A0 years$

due to research conducted at different parts of the world$ impro!ed materials will be used in the

construction industry" ,ore than 90G concrete used in construction will be ready mi%ed

concrete" ,ore chemicals will be used in the industry will become a ma3or industry" -igh rise

structures ha!ing a height of 1 km will be built" /imilarly$ spans larger than B km will be built

similarly$ spans larger than B km will be achie!ed" &he use of computers and internet will result

in people working and studying from their homes thus reducing the traffic on the roads (already

nna 8ni!ersity$ 'hennai has started ,"E" course in the internet and se!eral merican

companies allows people to work from their homes and ha!e fle%ible working hours") 'ities and

large areas may e!entually become co!ered by large domes or tents to protect them from

en!ironmental pollution" 'onstruction Cewatering'onstruction pro3ects re?uire solution to

problems in!ol!ing ground water seepage and ground settlements" 'onstruction dewatering

in!ol!es lowering the ground water table below the bottom of e%ca!ation in order to operate in

best possible dry conditions"

1.5 CONSTRUCTION INDUSTR$ IN INDIAN SCENARIO



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&he 'onstruction industry of #ndia is an important indicator of the de!elopment as it creates

in!estment opportunities across !arious related sectors" &he construction industry has contributed

an estimated F0$ crores to the national =C4 in A01151A (a share of around

G)" &he industry is fragmented$ with a handful of ma3or companies in!ol!ed in the construction

acti!ities across all segmentsH medium sized companies specializing in niche acti!ities acti!itiesH

and small and medium contractors who work on the subcontractor basis and carry out the work

in the field" &he sector is labor5intensi!e and$ including indirect 3obs$ pro!ides employment to

more than B million people"

#n #ndia 'onstruction has accounted for around 70 per cent of the de!elopment in!estmentduring the past 0 years" round 1F per cent of the nation


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construction bodies" &here are thousands of small contractors$ which compete for small 3obs or

work as sub5contractors of prime or other contractors" &otal sales of construction industry ha!e

reached 7A$"B crores in A007 0 from A1$71"9 crores in A000501$ almost A0G of which is a

large contract for 6enson I -edges"

6UTURE C'A##EN%ES

&he #ndian economy has witnessed considerable progress in the past few decades" ,ost of the

infrastructure de!elopment sectors mo!ed forward$ but not to the re?uired e%tent of increasing

growth rate up to the tune of to 10 per cent" &he 8nion =o!ernment has underlined the

re?uirements of the construction industry"

+ith the present emphasis on creating physical infrastructure$ massi!e in!estment is planned in

this sector" &he 4lanning 'ommission has estimated that in!estment re?uirement in infrastructure

to the tune of about 17$0$000 crore or 8/JBA0 billion during the 11th *i!e ear 4lan period"

&his is a re?uirement of an immense magnitude" 6udgetary sources cannot raise this much

resources" 4ublic 4ri!ate 4artnerships (444) approach is best suited for finding the resources"

6etter construction management is re?uired for optimizing resources and ma%imizing

producti!ity and efficiency"

"

3.1 INDUSTR$ "RO6I#E

O7ER7IE&

&oday$ #ndia is the second fastest growing economy in the world" &he #ndian 'onstruction

industry is an integral part of the economy and a conduit for a substantial part of its de!elopment



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in!estment$ is poised for growth on account of industrialization$ urbanization$ economic

de!elopment and people


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IN6RASTRUCTURE

P .oads

P .ailways

P 8rban infrastructure (impro!ed housing$ water supply and sanitation$ schools$uni!ersities$health and security$ etc")

P 4orts

P irports

P 4ower

Indian Real E+tate Setor

.eal Estate is a L bn (by re!enue) #ndustry in #ndia" #t is pro3ected to grow to LB7 bn byA010" #t

has witnessed a re!olution$ dri!en by the booming economy$ fa!orable demographics and

liberalized foreign direct in!estment (*C#) regime" =rowing at scorching B0 per cent$ it has

emerged as one of the most appealing in!estment areas for domestic as well as foreign in!estors"

&he second largest employing sector in #ndia (including construction and facilities management)$

real estate is linked to about A0 ancillary industries like cement$ brick and steel through

backward and forward linkages" 'onse?uently$ a unit increase in e%penditure in this sector has a

multiplier effect and the capacity to generate income as high as fi!e times"

A##8ROUND DE7E#O"!ENT

.ising income le!els of a growing middle class along with increase in nuclear families$ low

interest rates$ modern attitudes to home ownership (the a!erage age of a new homeowner in A00F

was BA years compared with 7 years a decade ago) and a change of attitude amongst the young

working population from that of


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#ndian economy has had a cascading effect on demand for commercial property to help meet the

needs of business$ such as modern offices$ warehouses$ hotels and retail shopping centers"

=rowth in commercial office space re?uirement is led by the burgeoning out sourcing and

information technology (#&) industry and organized retail" *or e%ample$ #& and #&E/ alone isestimated to re?uire 10 million sift across urban #ndia by A017" /imilarly$ the organized retail

industry is likely to re?uire an additional AA0 million s?ft by A017

"

%#OBA# !A9ORS

+ith the significant in!estment opportunities emerging in this industry$ a large numberof

international real estate players ha!e entered the country" 'urrently$ foreign direct in!estment

(*C#) inflows into the sector are estimated to be between LB billion and LB"06illion"

>ones Oang Oa/alle (>OO)$ the world


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#n case of integrated townships$ the minimum area to be de!eloped has been brought down to

10 hectares from 70 hectares"

8rban Oand ('eiling and .egulation) ct$ 19F (8O'.) repealed by increasingly larger

number of states"

Enactment of /pecial Economic Qones ct"

,inimum capital in!estment for wholly5owned subsidiaries and 3oint !entures stands at L9

million and LB million$ respecti!ely"

*ull repatriation of original in!estment after three years"

1 per cent *C# allowed in single brand retail outlets and 100 per cent in cash and carry

through the automatic route"

IN6RASTRUCTURE

"oer

4ower generation capacity of 1AA =+H 90 bn units produced (1 unit R1kwh)$ 'ompound

nnual =rowth .ate of 7"FG o!er the last four years"

#ndia has the fifth largest electricity generation capacity in the world"

Road+

n e%tensi!e road network of B"B m km S the second largest in the world"

&he =olden Tuadrilateral (=T57F km of 7 lane highways) Dorth5/outh I East +est

'orridors (D/E+5B00 km of 7 lane highways)"

Railay+

&he premier transport organization of the country 5 the largest rail network in sia and the

worlds second largest"

FF locomoti!es$ B$70 'oaching !ehicles$ AAA$17 *reight wagons$ FB /tations$ B00

ards$ AB00 =ood sheds$ 00 .epair shops$ 1"7 m +ork force"

"ort+

1A ,a3or 4orts and 1 ,inor 4orts along $1 km long #ndian coastline"

100G *C# under the automatic route is permitted for port de!elopment pro3ects"

4ublicS4ri!ate partnership is seen by the =o!ernment as the key to impro!e ,a3or and

,inor ports"



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Airport+

#ndia has 1A airportsH of these$ 11 are designated international airports"

100G *C# is permissible for e%isting airportsH *#46 appro!al re?uired for *C#beyond 7G"

-ead ffice: 0A$ 6engal 'hemicals 'ompound U ;eer /a!arkar ,argi U 4rabhade!i U,umbai700 0A U #ndia"

4ri!atization of the Celhi and ,umbai airports is in progress" E%pected #n!estment of about

LA"7 billion"

Ur0an Development

#ndias total urban population on 1st ,arch A00 was A million"

llowing up to 100 G foreign direct in!estment (*C#) under the automatic routine

townships$ housing$ built5up infrastructure and construction5de!elopment pro3ect"

Opportunitie+

+ith the economy surging ahead$ the demand for all segments of the real estate sector is likely to

continue to grow" &he #ndian real estate industry is likely to grow from L6illion in A00 to L

billion in by A01"

=i!en the boom in residential housing$ #&$ #&E/$ organized retail and hospitality industries$ thisindustry is likely to see increased in!estment acti!ity" *oreign direct in!estment alone might see

a close to si%5fold 3ump to L19 billion o!er the ne%t 10 years"&here are a lot of opportunities that

are sprouting up in the construction of .oads$.ailways$ irports and 4ower" 4ro3ects worth

L1"A billion are coming up to de!elop /pecial Economic Qones"#ndia has a large and growing

middle class population of B00 million people$ out of which a large section is need on new

houses" #t is estimated that there is a national housing storage of 71 million units" .etailing is

becoming the boom industry with organized retail being a market of L7"797 billion" +ater supply

and sanitation pro3ect alone offer scope for annual in!estment of L7"A billion" &he ,inistry of

4ower has formulated a blueprint to pro!ide reliable$ affordable and ?uality power to all users by

A01A" &his calls for an in!estment of L7"F billion in the ne%t fi!e years"



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&he go!ernment of #ndia has permitted *C# up to 100G for de!elopment of integrated townships

in #ndia last year"#ndia


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3.3 CO!"AN$ "RO6I#E

#n the house construction and infrastructure Ce!elopment industry the name of the /o!ereignCe!elopers I infrastructure Oimited is taken with respect and admiration$ for in a short span of

3ust o!er a decade /C#O has car!ed for itself a position of dignity in the #ndustry by sheer dint of

hard work inno!ati!e practices$ customer orientation and affordable pricing that is an en!y for

our competitors" /C#O has e!ol!ed from ?uality builders of !arious promoters to presently

independent de!elopers of infrastructure and has ac?uired well5deser!ed reputation as a !alue

based customer focused fast growing organization"

COR"ORATI:ATION O6 SDI#: &he /C#O in its original form started as a building

organization$ as a pri!ate initiati!e of !isionary brothers$ Sri . "ra2a+- ;umar Sing-and Sri.

Deepa2 ;umarsoon after their ac?uiring professional ?ualifications at 6angalore$ and in 3ust

about three years$ e%ecuted se!eral prestigious pro3ects for reputed promoters successfully and

within the scheduled timeframe$ thus earning a name for itself in the construction industry"

#n A00 the /C#O formally was incorporated as a public limited company" Sri "ra2a+- ;umar

Sing-as ,anaging Cirector and Sri. Deepa2 ;umaras E%ecuti!e Cirector at the helm$ are

ably supported by a team of e%perienced and dedicated professionals at corporate le!el and a

highly e%perienced and dedicated technical team of engineers and technicians in the pro3ect

management in its !arious sites"

BUSINESS ENDEA7OURERS

ur .ange of products$ ser!ices and acti!ities in the area of building construction co!ers:

ll types of 'i!il S/tructural works for S.esidential$ =roup -ousing$ #ndustrial and

'ommercial 6uildings$ #& 4arks$ /hopping ,alls$ -ospitals$ /tar -otels and 8tilities"

/ite S specific on5site planning$ sur!eying$ designing$ procurement$ fabrication$ erection and

commissioning"

/ingle5point coordination and e%ecution of all works including:



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/teel fabrication

*ramework$ concreting and water Sproofing

'arpentry

Electrical$ Detworking$ -;'$

*ire *ighting and closed Sloop 'ontrol /ystems ll types of flooring and cladding

#nteriors$ Oandscaping and /tructural =lazing

.oad5works$ 4a!ing and peripherals

E4'5Engineering$ procurement and construction acti!ities for 4ro3ect of any type based on

'lient .e?uirement"

E


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,eticulous planning: /C#O firmly belie!es in the dictum @ =od is in the details$2 E!ery

minute detail gets the attention deser!es$ 5 it is obser!ed $ recorded$ e!aluated$ tackled and

finally absorbed into planning"

/peed f E%ecution: Celay costs money is another dictum !ery well understood at the /C#O$

technical and the pro3ect management team ensures that e!ery acti!ity is imaginati!ely

scheduled leading to optimum utilization of the resources$ cutting down the costs at e!ery

stage"

Tuality S watchword at /C#O: /C#O prescribes stringent ?uality specifications material

procurement$ sourcing from only reputed suppliers and strict ?uality controls re?uirements at

e!ery stage of the work e%ecution$ rigorous ?uality inspections procedures at e!ery stage and

an attitude of @Do compromise in ?uality2 ensures high ?uality end product"

+orking round the clock: /C#Os motto is producti!ity$ and therefore human resources workround the clock gi!ing no room for slackness ensuring achie!ement of goals within the

schedules"

*le%ibility: #n order to pro!ide for the dynamic situation of changing customer re?uirements

or the changing needs of the pro3ect working fle%ibility is built into /C#Os planning and

specifications"

#n house infrastructure: /C#O has the uni?ue ad!antage of ha!ing meticulously built in5

house infrastructure for undertaking all types of construction pro3ects without ha!ing to

depend upon outsiders for any of the re?uirements" &his caters to primary concerns of

?uality" /C#O has all it needs for construction at its site$ including the own ready5mi%

concrete batching plants at all sites manned by e%pert technical teams" &he on5site

laboratories and well laid out ?uality procedures ensure built in ?uality at e!ery le!el"

/C#O has #/ 9001 and$ #/ 17001 certification for en!ironmental compliance and #/

1001 for occupational -ealth and /afety"

=UA#IT$

ll endea!ors in!ol!e a pursuit of ?uality" Curability of structures is dependent on the ?uality of

concrete too" &hey achie!e the best ?uality control through their own .eady5mi% 'oncrete

6atching 4lants at all sites manned by e%pert technical teams"

n5site Oaboratories and well laid out ?uality control procedures ensure checks at e!ery step"



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+ith #/ 9001 in bag$ they ha!e achie!ed #/ 17001 for en!ironmental and #/ 1001 for

ccupational -ealth and /afety"

ISO Certi*iation&he /o!ereign Ce!elopers I #nfrastructure Oimited has the uni?ue distinction$ so early in its

initial phase only$ of ha!ing achie!ed the ISO >??1 Certi*iation during3??@$ 'erti*iate no

1? coupled with the ISO 1??13??, 'ertificate no 1? ha!ing implemented the

en!ironment ,anagement /ystem which has been registered by &he =,/ .egistrar Oimited"

*urther the company also complies with the re?uirements of O'SAS1@??13??, Certi*iate

no 1?@and has successfully implemented an occupational -ealth and /afety ,anagement

/ystems which has been registered by the =,/ .egistrar Oimited"

Environment "oliy

/pecial attention is paid to ensure adherence to en!ironment friendly practices" /ite inspection$

cleaning$ disposal of wastes and recycling apart from maintenance acti!ities all follow the best

practices"

ccredit ion for #/517001 for en!ironment 'ompliance will soon be a!ailable as preparations

are well under way"

%reen Building+

&o address the comple% problems of global warming$ carbon emissions and rising cost of fuel

has necessitated adoption of newer$ en!ironment friendly construction methods and processes"

.ain water har!esting to augment water supplies and lessen the burden on utilities"

=rey5water treatment$ recycling and reuse"



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#mpro!ed design to resist heat in summer and retain heat in winter S focus on reducing

carbon emissions due to -;'"

pplication of materials made from recycled and waste5materials$ sourced from

manufacturers with reduced carbon footprints"

pplication of renewable energy de!ices such as 6uilding5integrated 4hoto!oltaic (6#4;) to

cut energy consumption and costs"

,a%imum utilization of natural elements of sunshine and wind draft to impro!e #ndoor ir

Tuality (#T)"

OEEC accreditation process is initiated"

8/=6#' compliant designs are adapted"

&he concerned staffs are working on a uni?ue pro3ect to consolidate the abo!e and integrate

them into future pro3ects for customers whene!er possible"

Sovereign 7alue+

8ltimately organizations distinction in the long run lies in its focus on human !alues" &he

eternal !alues which make a lasting impact on and bring out best of sentiments on all those who

are associated with in$ are at the base of all the policies and practices of the company$ they are

indeed t-e driver+ o* e


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@&o achie!e e%cellence in de!elopment of premium housing$ #nfrastructure building and

construction acti!ities through 'ommitted$ sincere$ honest and transparent work$ and are in the

Oeadership position in the construction industry le!el"

!ISSION STATE!ENT

@&o become a global leader in building$ construction and #nfrastructure de!elopment field"

&o achie!e this feat by professional pro3ect ,anagement with constant #nno!ation dri!en by our

!ision$ !alues complemented by pursuit of e%cellence &o ha!e always .s"1000 crore order books

and achie!e annual growth abo!e industry le!el"

&-i+tle 0loer "oliy

/C#O places highest emphasis are ethical and transparent conduct of business to ensure its

stakeholders do not become or affected by to any shady dealings whatsoe!er in the course of

business thus has put in place a whistle blower policy"

&his policy en!isages inherent system of raising an alarm$ by anybody$ more so the employees at

any time on any issue that has elements of corrupt practice$ un safe conditions shady deals or any

instance or de!elopment that can lead to unwelcome$ unsa!ory situations bringing into disrepute

the fair name of /C#O$ on account of these corrupt practices$ shady deals or unsafe conditions"

&he =o!ernment of #ndia .esolution on 4ublic #nterest Cisclosure and 4rotection of #nformer

brought to the notice of all the employees !ide 'ircular *"Do"/C#OV;ig5A7VA00BVFA dated 1Fth

/eptember$ A007 by ;igilance +ing" &he salient features of the =o!ernment .esolution are

adopted and the following +histle 6lower 4olicy is formulated for /C#O"

'orporate -. /C#O is the authorized @Cesignated gency2 to recei!e written complaints

for disclosure on any allegation of corruption or misuse of office"

&he 'orporate -. will keep the identity of the complainant secret"

&he complaint should be in a closed V secured en!elope"



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&he en!elope should be addressed to -ead5'orporate -. and should be super scribed

@'omplaint under the 4ublic #nterest Cisclosure2" #f the en!elope is not super scribed and

closed$ it will not be possible for the -ead5'orporate -. to protect the complainant and

the complaint will be dealt with as per the normal complaint policy of the 'ompany" &he

complainant should gi!e his V her name and address at the beginning or end of complaint

or in an attached letter$ which should duly be signed"

'orporate -. will not entertain anonymous V pseudonymous complaints"

&he details of the complaint should be specific and !erifiable"

#n order to protect identity of the person$ 'orporate -. will not issue any

acknowledgement and the whistle5blowers are ad!ised not to enter into any further

correspondence in their own interest" &he 'orporate -. assures that$ sub3ect to the factsof the case being !erifiableH it will take the necessary action$ as pro!ided under the

=o!ernment of #ndia .esolution"

&he 'orporate -. can also take action against complainants making moti!ated V

!e%atious or false complaints"

SO7EREI%N SER7ICE CONDITIONS

%eneral rule+ o* ondut

Each /C#O employee must:

'onduct the companys business with honesty and integrity and in a professional manner"

6uild relationships with customers$ !endors and fellow employees based on trust and treat

e!ery indi!idual with respect and dignity"

6ecome familiar and comply with legal re?uirements and company policy and procedures

and a!oid any acti!ities that could lead to in!ol!ement in any unlawful practice or any harm

to the companys reputation"



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!oid actual or potential conflicts of interest with the company$ in all transactions"

.espect the confidential information of other parties with whom the company does business

or competes"

ll seniors should function as role5models by !isibly demonstrating support and regularly

encouraging adherence by their subordinates and seek for all their team members recei!e

guidance$ training and communication on ethical beha!ior and legal compliance"



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5.1 INTRODUTION

&he purpose of research is to disco!er answers to ?uestions through the application of scientificprocedures" &he main aim of research is to find out the truth which is hidden and which has not

been disco!ered as yet$ though each research study has own its specific purpose" research

design is a specification of methods and procedures for re?uiring the information needed to

structure or sol!e the problems" #ts our all frame work of the pro3ect stipulate the information to

be collected from sources and ensures that the information obtain is rele!ant to research

conducted"

5.3 RE7IE& O6 #ITERATURE

ne of the first challenges presented by the literature is the lack of a uni!ersal definition of

employee engagement" Employee engagement as @the harnessing of organization members

sel!es to their work rolesH in engagement$ people employ and e%press themsel!es physically$

cogniti!ely$ and emotionally during role performances2 as defined by Kahn (1990:F97)" &he

cogniti!e aspect of employee engagement concerns employees beliefs about the organization$ its

leaders and working conditions" &he emotional aspect concerns how employees feel about each

of those three factors and whether they ha!e positi!e or negati!e attitudes toward the

organization and its leaders" &he physical aspect of employee engagement concerns the physical

energies e%erted by indi!iduals to accomplish their roles" &hus$ according to Kahn (1990)$

engagement means to be psychologically as well as physically present when occupying and

performing an organizational role"



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,ost often employee engagement has been defined as emotional and intellectual commitment to

the organization (6aumruk A007$ .ichman A00F and /haw A00) or the amount of discretionary

effort e%hibited by employees in their 3ob (*rank et al A007)"lthough it is acknowledged and

accepted that employee engagement is a multi5faceted construct$ as pre!iously suggested byKahn (1990)$ &russ et al (A00F) define employee engagement simply as passion for work$ a

psychological state which is seen to encompass the three dimensions of engagement discussed by

Kahn (1990)$ and captures the common theme running through all these definitions"

&he e%istence of different definitions makes the state of knowledge of employee engagement

difficult to determine as each study e%amines employee engagement under a different protocol"

#n addition$ unless employee engagement can be uni!ersally defined and measured$ it cannot be

managed$ nor can it be known if efforts to impro!e it are working (*erguson A00)" &his

highlights the problems of comparability caused by differences in definition" *urthermore$ whilst

it is acknowledged that employee engagement has been defined in many different ways$ it is also

argued the definitions often sound similar to other better known and established constructs such

as organizational commitment and organizational citizenship beha!ior ('6) (.obinson et al

A007)" &hus .obinson et al (A007) defined engagement as one step up from commitment" s a

result$ employee engagement has the appearance of being yet another trend$ or what some might

call @old wine in a new bottle2"

5.5 STATE!ENT O6 "ROB#E!

&he study on E!"#O$EE EN%A%E!ENT2 is with reference to /o!ereign Ce!elopers and

#nfrastructure Oimited" ll companies aim at fulfilling their ob3ecti!es" #t is imperati!e that all

employees are in!ol!ed in the growth and stability constant employee engagement is a must"

&he main ob3ecti!e of understanding this study is to ascertain the importance of employee

engagement in an organization like /o!ereign Ce!elopers and #nfrastructure Oimited"



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5. SCO"E O6 STUD$

Employee engagement is a comprehensi!e tem including !arious ser!ices$ benefits I facilities

offered to employees by the employer" &hrough such generous fringe benefits the employer

makes the life worth li!ing for employees" &he welfare amenities are e%tended in addition to

normal wages I other economic rewards a!ailable to employees as per the legal pro!ision" &he

basic purpose of labor welfare is to enrich the life of employees I keep them happy I

contended" -igh satisfaction may lead to impro!ed producti!ity$ reduce accidents$ less 3ob stress

I lower turno!er" &he study was conducted o!er a period of B0 days from *ebruary 19$ A01B to

,arch 1$ A01B to fulfill the abo!e ob3ecti!e" &he sur!ey was confined to K/ICO$ 6angalore"

5. OB9ECTI7ES O6 STUD$

&o study the employee engagement practices at /o!erign"

&o e!aluate the effecti!eness of the employee engagement"

&o find out the satisfaction le!els of with the current system"

5.F '$"OT'ESIS

-05 &here is no significant relationship between employee engagement and the recognition of

their work"

-1 5 &here is significant relationship between employee engagement and the recognition of their

work"

es Do &otal

,ED BF A B

+,ED 1A 0 1A

&&O 7 A 0

E%pected fre?uency R .&W'&V=&

E (5E) (5E)A (5E)AVE

BF BF"7 0"7 0"AB07 0"00FB



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A 1"A 0"7 0"AB07 0"11

1A 11"A 0"7 0"AB07 0"0A

0 0 0 0 0

&otal 0"1

Cegree of freedomR(r51)(c51)

R(A51)(A51) R1

t G le!el significanceRB"17

'alculated !alueR0"1

B"17X0"1$ so null hypothesis is accepted

Conlu+ion: &his shows that there is no significant relationship between employee engagement

and the recognition of their work"

5. O"ERATIONA# DE6INITION

Employee engagement describes employees emotional and intellectual commitment to their

organization and its success" Engaged employees e%perience a compelling purpose and meaning

in their work and gi!e of their discrete effort to ad!ance the organizations ob3ecti!es"

5.@ !ET'ODO#O%$

/ur!ey method is concerned with describing recording analyzing and interpreting e%isting

conditions" lso it is concerned with opinions that are held$ processes that are going on" /ince

sur!ey is a field research a hypothesis was formulated" *or this purpose of collecting secondary

data stratified random sampling techni?ue was adopted"



26/56


?uestionnaire was designed to gather a rele!ant feedback" s regard to primary data the

researcher personally interacted with the respondent and collected the findings as to supplement

the secondary feedback"

SOURCES O6 DATA

aG "rimary data4rimary data collected by direct interaction with all departments e%ecuti!e"

0G Seondary data: #t refers to the sources of data which has been collected and attempt

purpose" /uch has reference books$ company web sites and internet"

TOO#S AND TEC'NI=UES

a) 4rimary data

b) /econdary data

5.> #I!ITATIONS O6 T'E STUD$

&he study is limited only /C#O at 6angalore"

&he time limitation is a ma3or constraint"

&he study is related to Employee Engagement

/tudy conducted purely for academic interest"



27/56


5.1? O7ER7IE& O6 C'A"TER SC'E!E

C-apter 1 Introdution

&his chapter gi!es a brief introduction about the@Employee Engagement2$ a study conducted at

@/o!ereign Ce!elopers I #nfrastructure Oimited2$ new bel$ road 6angalore"

C-apter 5 Company "ro*ile

&his chapter gi!es a brief insight about /C#O in term of its founding principles$ composition$ and

business growth$ performance appraisal methods" chie!ements and future prospects of the

corporation"

C-apter 3 Revie o* #iterature and Re+ear- De+ign

&his chapter deals with the concepts of research design such as title of the study$ statement of

problem$ ob3ecti!es of study$ scope of the study$ concepts$ methodology and limitations of the

study"

C-apter Re+ult+, Analy+i+ Di+u++ion

&his chapter includes tabulation$ analysis and inference of the data collected represented in

graphical form"

C-apter Summary o* *inding+, +ugge+tion+ onlu+ion

&his chapter conclusions the pro3ect report it comprises of the findings and conclusion$

3ustification of the ob3ecti!es of the study and suggestions that can be made"



28/56


. RESU#TS, ANA#$SIS AND DISCUSSION

=enerally research consists of two parts $ gathering and analysis of the data$ the mass of data

gathered through /ophisticated tools howe!er !alid$ reliable and ade?uate$ is yet raw unless it is

carefully edited systematically classified and tabulated scientifically analysis intelligently

interpreted scientifically and rationally concluded" &he analysis and interpretation of data

in!ol!es the ob3ecti!es material in the possession of the researcher and sub3ecti!e reaction and

desires to deri!e from the data the inherent relations among !ariables and interpretation

representation" &he deducti!e and inducti!e logic to the research process" #t helps to organize and

summarize data in order to increase usefulness in such a manner that enables the researcher to

relate critical points with the study ob3ecti!e"

ANA#$SISnalysis means breaking down the complicity structure with simple elements and

putting these elements together in new combinations or patterns so as to disco!er new

relationships or new factors this can be achie!ed only by !iewing data from different angles and

by representing the data ade?uately"

INTER"RETATION #nterpretation refers to the stating of what the findings depict what they

mean$ their significance and helps in drawing the answer to the original problems" #nterpretation

of the analyzed data re?uires considerable skills and e%perience" #t is purely sub3ecti!e process"

-ence interpretation$ calls for a critical e%amination of the results of ones analysis in the

limelight of all the limitation of the data gathered"

.1 Ta0le +-oing -et-er employee 2no+ -at i+ e


29/56


ANA#$SIS

bo!e table represents the three 17 employees are completely agree$ AF employees agree$ 9

employees partly agree and 1 employee disagree that they are aware of what company e%pects

from them"

.1 C-art +-oing perentage o* -et-er employee 2no+ -at i+ e


30/56


28

52

182

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION: *rom the abo!e analysis$ ma3or employees agree that they are aware of

what the company is e%pecting from them at work"

.3Ta0le +-oing t-e employeeH+ engagement at or2 plae on t-e 0a+i+ o* re+pon+e+ o* t-e

employee+

/"D .E/4D/E D" * 4E.'ED&=E



31/56


.E/4DCED&/

1 ',4OE&EO =.EE A0 70

A =.EE AA 77

B 4.&O =.EE F 1A

7 C#/=.EE A 7

',4OE&EO C#/=.EE 0 0

&&O0 100

ANA#$SIS

*rom the abo!e analysis A0 of employees completely agree that they ha!e materials and

e?uipment to do work" +here AA agree$ and F partly agree that they ha!e materials and

e?uipment to do work" nd A of the employee is disagree"

.3 C-art +-o+ t-e re+pon+e perentage *rom variou+ employee+ ta2en *or interpretation



32/56


0

5

10

15

20

25

30

35

40

45

PERCENTAGE

INTER"RETATION*rom the abo!e analysis$ ma3or employees agree that they are engaged to

their work



33/56


.5 Ta0le +-oing t-e at or2, I -ave t-e opportunity to do my 0e+t every day.

/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 1 B0

A =.EE A0 70

B 4.&O =.EE 10 A0

7 C#/=.EE 10

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 1 of employees completely agree that they ha!e an opportunity to do

their best" +here A0 agree$ where 10 partly agree and disagree to do their best"

.5 C-art +-oing t-e at or2, I -ave t-e opportunity to do my 0e+t every day.



34/56


30

40

20

10

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION*rom the abo!e analysis its clear that employees are aware about their

+ork and most of them are agree for it"

. Ta0le +-oing i -ave a 0e+t *riend teamG at or2.



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/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 1 B0

A =.EE 10 A0

B 4.&O =.EE A0 707 C#/=.EE 10

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 1 of employees completely agree that they ha!e best friends at work"+hereas 10 agree$ A0 partly agree and disagree"

. C-art +-oing i -ave a 0e+t *riend teamG at or2



36/56


30

20

40

10

PERCENTAGE

COMPLETELY AGREE AGREE PARTLY AGREE DSAGREE COMPLETELY DSAGREE

INTER"RETATION: *rom the abo!e analysis employee are partly agreeing that they

-a!e best team at work"

. Ta0le +-oing in t-e la+t one year, I -ad opportunitie+ at or2 to learn and gro.

/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 1 B0

A =.EE A0 70

B 4.&O =.EE 10 A0

7 C#/=.EE 10



37/56


',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 1 of employees completely agree that they ha!e opportunities at work

to learn and grow" +hereas A0 agree$ 10 partly agree and disagree"

. C-art +-oing t-e in t-e la+t one year, I -ad opportunitie+ at or2 to learn and gro



38/56


30

40

20

10

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION*rom the abo!e analysis it shows that employee had opportunities

t work to learn and grow in the company

.F Ta0le +-oing my +uperior, or +omeone at or2, are+ a0out me a+ a per+on.



39/56


.E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE A 0

A =.EE A0 70

B 4.&O =.EE 107 C#/=.EE 0 0

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis A of employees completely agree that my superior$ or someone atwork$ cares about me" +hereas A0 agree and partly agree"

.F -art +-oing t-at my +uperior, or +omeone at or2, are+ a0out me a+ a per+on.



40/56


5040

10

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION: *rom the abo!e analysis its clear that ma3or employees are

'ompletely agree their superior will support them"

. Ta0le +-oing At or2, my opinion+ ount.

/"D .E/4D/E D"* 4E.'ED&=E



41/56


.E/4DCED&/

1 ',4OE&EO =.EE 1A A7

A =.EE 1 BF

B 4.&O =.EE 1F BA

7 C#/=.EE 7

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 1A of employees completely agree that their opinions seem to be count"

+hereas 1 agree$ 1F partly agree and 7 disagree"

. C-art +-oing At or2, my opinion+ ount



42/56


24

36

32

8

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION*rom the abo!e analysis it shows that at work employee

pinions count" nd ma3ority are agreed"



43/56


.@ Ta0le +-oing t-at t-e employee *eel t-at t-eir e**ort+ are reogni/ed and valued

/"D .E/4D/E D"*

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 1 BF

A =.EE AA 77

B 4.&O =.EE 1F

7 C#/=.EE A 7

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 1 of employees completely agree that they are responsible person in

the organization" +hereas AA agree$ partly agree and A disagree"

.@ C-art +-oing that the employee feel that their eorts are recognized

and valued



44/56


36

44

16

4

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY

DSAGREE

COMPLETELY DSAGREE

INTER"RETATIONfrom the abo!e analysis its clear that ma3or employee agree

that they are !alued for their work"

.> Ta0le +-oing t-e *eel t-at I am a re+pon+i0le per+on in t-e organi/ation.

/"D .E/4D/E D"* 4E.'ED&=E



45/56


.E/4DCED&/

1 ',4OE&EO =.EE 1A A7

A =.EE 1 BF

B 4.&O =.EE 1F BA

7 C#/=.EE 7

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 1A of employees completely agree that they continuously updated on the

de!elopments taking place in the organization" +hereas 1 agree$ 1F partly agree and 7 disagree"



46/56


.> C-art +-oing t-e feel that I am a responsile person in the organization

24

36

32

8

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREEDSAGREE

COMPLETELY DSAGREE

INTER"RETATION: *rom the abo!e analysis ma3or employees feel that they are responsible

4ersons in the organization



47/56


.1? Ta0le +-oing my ompany ta2e+ are o* my +a*ety and el*are.

/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 17 A

A =.EE A1 7A

B 4.&O =.EE 1B AF

7 C#/=.EE A 7

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 17 of employees completely agree that the company takes care of their

safety and welfare" +hereas A1 agree$ 1B partly agree and A disagree"

.1? C-art +-oing t-at company ta!es care of my safety and "elfare



48/56


28

42

26

4

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION*rom the abo!e analysis shows that many employee agree

&hat the company takes care of them

.11 Ta0le +-oing t-at am given an adeJuate and *air ompen+ation *or t-e or2 I do(



49/56


/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 17 A

A =.EE AF A

B 4.&O =.EE 1F7 C#/=.EE A 7

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 17 of employees completely agree that the company takes care of their

safety and welfare" +hereas AF agree$ partly agree and A disagree"



50/56


.11 C-art +-oing t-e am given an ade#uate and fair compensation for the

"or! I do

28

52

16

4

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREECOMPLETELY DSAGREE

INTER"RETATION*rom the abo!e analysis ma3or employee agree that they are

re getting fair and ade?uate fair compensation



51/56


.13 Ta0le +-oing are you +ati+*ied it- all department+ in t-e ompany(

/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 //*#EC B0 F0

A D& //*#EC A0 70

&&O 0 100

ANA#$SIS

*rom the abo!e analysis BF of employees completely satisfied with the departments in company$

+hereas 17 are not satisfied with the departments"



52/56


.13 C-art +-oing are you satis$ed "ith all departments in the company

72

28

PERCENTAGE

SATS!ED

NOT SATS!ED

INTER"RETATION*rom the abo!e analysis ma3ority of employees are

re satisfied with !arious department



53/56


.15 Ta0le +-oing I am ontinuou+ly updated on t-e development+ ta2ing plae in t-e

organi/ation.

/"D .E/4D/E D" *

.E/4DCED&/

4E.'ED&=E

1 ',4OE&EO =.EE 10 A0

A =.EE AF A

B 4.&O =.EE 1A A7

7 C#/=.EE A 7

',4OE&EO C#/=.EE 0 0

&&O 0 100

ANA#$SIS

*rom the abo!e analysis 10 of employees completely agree that the other departments in our

company co5operate with each other" +hereas AF agree$ 1A partly agree and A employees are

disagree"

.15 C-art +-oing t-e a0out ontinuou+ly updated on t-e development+ ta2ing plae in

t-e organi/ation.



54/56


20

52

24

4

PERCENTAGE

COMPLETELY AGREE

AGREE

PARTLY AGREE

DSAGREE

COMPLETELY DSAGREE

INTER"RETATION *rom the abo!e analysis ma3or employee are agreed

bout continues update on the de!elopment"

.1 6INDIN%S

&he employee engagement practices followed by the company are employee !alue

proposition$ future career opportunities $ recognition for accomplishments $ rewards"

,a3ority of the employees are engaged to their work"



55/56


,ost of the employees are satisfied with the current system"

.3 SU%%ESTIONS

'ompany can impro!e the salaries of the employees as salary is not competiti!e when

compared to other companies in market"

,any of the employees feel that their efforts are not much recognized and !alued"

&he company can impro!e in taking care of employees safety and welfare"

&raining and de!elopment should be gi!en more priority for their better employee

engagement"

.ecreational acti!ities can be introduced like arranging tele!ision in the canteen$ which helps

in rela%ing the employee for half an hour (his V her lunch time)$ which gains more

refreshment$ or we can also introduce a pleasant music for an hour (in their lunch time)

where it helps to impro!e employee performance in the 3ob for the ne%t complete session or

remaining half day"

'anteen plays a !ital role in /C#O" ,ost of the employees are not satisfied with the present

?uality of food pro!ided by the management" 'ompany can impro!e the ?uality of food

pro!ided in the canteen"



56/56


.5 CONC#USION

&he present study in @Sovereign Developer+ In*ra+truture #imited2 focused onemployee engagement" Employee engagement$ also called work engagement or worker

engagement$ is a concept" n engaged employee is one who is fully in!ol!ed in$ and

enthusiastic about$ his or her and thus will act in a way that furthers theirs interests" &he

researcher has adopted stratified random sampling method and collected data from primary

source such as through personal inter!iews$ ?uestionnaire as well as secondary source such

as company brochures$ internet"

&he ob3ecti!e of the present study includes$ ,onitoring of workforce profiles$ .espect the

contribution of employees and become an employer of choice$ Ensure a good balance

between work and family life for our employees$ ffer a learning en!ironment for the

employees$ ffer competiti!e rewards and compensation for our employees$ Enable a health

conscious lifestyle among our employees$ 4romoting health and wellbeing in the workplace$

Qero tolerance of accidents in the workplace"

ma3ority of the respondents positi!ely responded that materials and e?uipment are

a!ailable in doing a work" .espondents ha!e been satisfied with companys policies and

procedures"

Employee engagement in /C#O is well !ersed as there is a good relationship between the

employer and the employee which will lead to better growth of the company" &here is a huge

ad!antage in sharing the knowledge in between the departments can raise to employee

engagement"

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