Biggby Coffee3499 East Lake Lansing Road

Don WuCasey ArringtonBrent WilsonRyan SchumacherRachel Jedrzejas

Table of ContentsAbout BiggbyFacility LayoutCustomer FlowStockroom & InventoryTechnology

AboutBiggby is a privately owned coffee

franchise that was started in East Lansing, MI

Currently has over 100 stores in the U.S.

Ranked #28 fastest growing chain restaurants

Interesting Facts3rd Most

profitable store in America

Runs independent marketing campaigns

Biggby had its 15th birthday in March

Facility Layout – Front of HouseFront of House is where

product is assembled and customers are served.

WorkstationThe workstation has three

stations: Cashier Shot-puller Milk

steamer

Facility Layout – Back of HouseBack of House is

used for storage of inventory and food preparation.

Customer FlowCustomers are dealt with in FIFO

system. Single line, multiple phase

queuing system.

Service BottleneckThe bottleneck

often occurs at the espresso machine.

It takes 30 seconds for the machine to produce 2 shots of espresso, and has a maximum capacity of 4 shots at a time.

Customers in LineWaiting psychology is employed

to keep customers occupied and happy while in line.

Stockroom & InventoryInventory is tracked by

managementMaterial is replenished on a

weekly basis and kept at a minimum.

Material OrdersMaterial is replenished on a

weekly basis and kept at a minimum.

Technology – Point-of-SaleRadient Touchscreen SystemAloha Point-of-Sale Software

Technology – Espresso MachineEspresso Machine

Thank You!