CertainOutcomesinUncertainTimes
40%- 60%Reductionin
migrationTime
100%Remote
DeliveryModel
50%ReductioninProjectCosts
BirlasoftCXMOVE CommerceRapidMigrationServicesforSAP®CommerceCloud
SAPCommerceCloudMigrationApproach
DigitalCommerceischangingmorethaneverwithnewtrendslikeVoiceSearch,Omni-channelRetail,SocialCommerce,andPersonalization.Toensureyourcustomerskeepcomingtoyourstorefront,itiscriticalthatyourPlatformallowsnewfeaturesquickly.
Birlasoft’s CXMOVECommerce serviceenablesorganizationstomovetheirHybrisOn-PremiseCommercesolutiontothestate-of-the-artsecureSAPCommerceCloud.OursuiteofacceleratorsdeliverquickROIandofferaconsistentanddependableapproachtomigrateyourcodebase,wireframesanddatatoCommerceCloud,enhancingthecustomerexperience.
DIFFERENTIATORS
VersionAware
Pre-builtmigrationScripts
ReducemanualTesting
BENEFITS
Drasticallycutcost
100%Securitywithautomaticdeployedoncommercecloud
Increasedproductivity
KeyValue
FutureProofE-commerce
SAPAlignment
CustomerExperience
AssessmentAlignment MigrationScript HealthCheckMigration
Week1 Week2 Weeks3to6
UAT
Week7 Weeks8&9 Week10
TimelineandMilestones
ImpactAnalysisAlignment
MigratedCommercecloudBitbucketCoderepository
MigrationScriptSITTestReport
ProductionUAT
ReportGo/Nogo
Survey Project planFeasibility
Birlasoft is an authorized partner of SAP’s MOVE program.
SpeedtoValuewithMaximumImpactinMinimal Time
What’sIncluded• Userexperiencerecommendationstoincreasetraffic.
• OptimizationServicestoimprovebusinessprocessesEg. producttaxonomy,visitconversion,andcustomerservice.
• MigratedFeature-richonlinestoredeliveredwithreducedrisk,cost,andtimeline
• ConnectivityandIntegrationsforPayment,Tax,Geo-location,AddressVerification,etc.
• MigrationPlanning
• Yourconfigurationanddata,includinglookandfeeltoreducetrainingandchangemanagementcosts
• 4onlinepersonalizedtrainingsessionsof2hours
• Solutiontestingforquality/regression/performancetesting
• CXMOVEHyperCarewarrantysupport– 10dayspost-launchincluded
• Applicationperformanceanalysis
• Optional:BirlasoftCXSmartAMS formaintenance,enhancementsandoptimization
COMMERCEMODULES
PRODUCTCONTENTMANAGEMENT/DAM ORDERMANAGEMENT UNIFIEDCUSTOMER
EXPERIENCE ERP/CRMINTEGRATION
PRODUCTS&VARIANTS SHOPPINGCART/CHECKOUT RESPONSIVEMOBILE USER/ACCOUNT
MANAGEMENT
PRODUCTBROWSE/SEARCH&FILTERING
PRODUCTREVIEWS/CHAT/ASSISTEDSERVICE STORELOCATOR/BOPIS SOCIALMEDIA/ANALYTICS
INTEGRATION
PROMOTIONS/CROSS-SELL/UPSELL
PAYMENT/TAX/SHIPPINGINTEGRATION
WEBCONTENTMANAGEMENT
MARKETING/PERSONALIZATION
SCHEDULEDORDERREPLENISHMENT
INVENTORYMANAGEMENT
Budget:FixedPricestartingat$250kScope:FullyMigratedandOperationalin10WeeksApproach:BestPracticeSAP®MethodologyleveragingBirlasoft’s UniqueToolsandAccelerators
WISHLIST/QUICKORDERUPLOADORDER
TRAINING&POSTGO-LIVESUPPORT
Pre-DefinedSolutionCXMOVE Commerce
DevelopedB2B/B2CcommerceforKarmaAutomotive tomanagepersonalizedbuyingexperiencesandsupportfuturegrowthfortheirnewbusinessmodel.
SimplifiedExperiencesHarmonizingtheCustomerjourneywithintegratedback-endprocessing
Invacare,theworld'sleadingmanufacturerofhomecareproducts,deployedSAPCommerceasapartoftheirworld-classstrategyofanenterprise-wideSAPcustomerexperienceplatform.
KarmaAutomotive.com
AfterMarketGroup.com
RackRoomShoes.com
RackRoomShoesimprovedtheB2Cshoppingexperience,simplifiedcomplexintegration,increasedaverageordervalueswhiledecreasingsupport/maintenancecosts.
.
GlobalDeployment Capabilities• Multi-countrydeployments• Localcountryresources• AwardWinningAMSSupport
StrongValue Prop• Costeffectiveonshore/offshoremodel
• 16yr.SAPrelationship• Innovation,IPandoffshoreCOE
• DedicatedMarketingteam• CXReseller
OurSweet Spots• B2B/B2CCommerce+ProductConfiguration/VariantConfig,CPQ
• SalesCloud/CallidusCommissions• ServiceCloud• MarketingCloud
FullcomplementofCX skills• CREATIVE:Creative,UXandDigitalTransformation
• TECHNICAL:Onshore/offshoredevelopers• INTEGRATION:SAPECC,S/4and3rd party
FunctionalExpertise• MarketingCloud• SalesCloud/Commissions• ServiceCloud• CommerceCloud(CPQ,VC)• CustomerDataCloud• Qualtrics
Wedothe Plumbing• SAPCloudPlatformIntegration• LegacyDatahub• SAPS/4HANAintegrationknowledge
BirlasoftCXMOVE
100+ CXprojectsandCounting
200+ConsultantsWorldwide
SAPS/4HANAandECCEnd-to-EndIntegration
ProvenResultswithDeepUX/UIDomainExpertise
25YearFootprintAcrosstheSAPLandscape
PartnerEcosystem:
TheBirlasoft Difference
CommerceB2BorB2C MigrationtoCommerceCloud(supportMoveprogram) Sales
Service FieldServiceManagement Commissions
Birlasoft PackagedSolutionsforSAPCustomerExperience
DeriveTransformationalValuewithourSmartAMSforCustomerExperience
Historically,AMSvendorshavecomeintoplaytohelporganizationsreducethecostofmaintainingthesolutions,increasetheoperationalefficiency,andfreeuporganizationalresourcestofocusonstrategicinitiatives,historicallycalled“Keepingthelightson”work.WithintelligentandautomatedSmartAMS,companies,canachieveproactivesupport,thusgaininginsightintoissuesbeforetheyactuallyimpactend-users.
Birlasoft’sSmartAMSKeyFeatures
KPIsFromSmartAMS
85%YoYCriticalIncident
Reduction
96%AdjustedSLAAdherence
40%ReductionB2RTransitionTime
22%ReductioninUserGeneratedTickets
inayear
29%YoYCycletime
reductionforuserticketresolution
28%ServiceRequests
resolvedpermonththroughAutomation
SmartAMSServicesManage GovernanceManagement
Run IncidentManagement,ProblemManagement,RequestManagement,SupportFunctions,ApplicationOperations
ContinuousImprovement TicketReduction,ProcessImprovement,ProductivityImprovement
Enhancements On-goingEnhancementRequests
Self-Managed Efficiency Transparency Scalable&FlexibleEngagementModel
ValueCentric
SeamlessTransitiontomanagedServices
CostOptimizationand360°CognitiveAutomationresultingingreateroperationalefficiency
ComprehensiveSLAsandKPIsaroundResourcing,qualityandtimeliness
Right-shoreCapabilitieswithCore+Flexdemanddrivenmodel
ValueHarvestingforBusinessAlignedContinuousImprovement
RESOURCES
Formingaleading$500MpubliclylistedEnterpriseDigitalandITServicescompanyPartofthe158YearCKBirlaGroup|$2BConglomerate
EnterprisetothePowerofDigitalBirlasoftcombinesthepowerofdomain,enterpriseanddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystem.Itsconsultativeanddesignthinkingapproachmakessocietiesmoreproductivebyhelpingcustomersrunbusinesses.Aspartofthemultibillion-dollardiversifiedTheCKBirlaGroup,Birlasoftwithits10,000engineers,iscommittedtocontinuingour158-yearheritageofbuildingsustainablecommunities.
Copyright©2020.Birlasoftanditslogo(s)aretrademarksofBirlasoft.Allrightsreserved.Allotherlogo(s)usedaretrademarksoftheirrespectiveowners.
TM
[email protected]|birlasoft.com|US+18889850301
Birlasoftcombinesthepowerofdomain,enterprise,anddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystems.
WhyBirlasoft?
ConnectwithyourBirlasoft CXExpertforafreePre-Assessmentontheprojectscopeorcontact:
JohnGoetz,SAPCXGlobalPracticeLead Anand Aboti,[email protected] [email protected]:+1-216-372-8656 M:+1-248-880-4043
June,2020
10,000+EmployeesGlobally
DevelopmentCenters – India(4)USA(1)| OperationsCenters–BrazilandUK
5Continents|14offices|27countries
2000+ConsultantsWorld-Wide
IndustryandAnalystRecognized
TrueDigitalExpertise
HowtoGetStarted