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ITO: INFRASTRUCTUREOUTSOURCING VENDORS

2007 Rankings and Results

A subset report of the Annual Black Book Global User Survey http://TheBlackBookOfOutsourcing.com

Comprehensive IT Infrastructure Outsourcing Criteria Includes Seven End-to-End Service Lines:

APPLICATIONS MONITORING HELP DESK SERVICES DATA CENTER SERVICES DESK TOP SUPPORT

STORAGE & SERVERS LAN WAN NETWORK MANAGEMENT SECURITY & DISASTER SERVICES

http://theblackbookofoutsourcing.com/http://theblackbookofoutsourcing.com/

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SURVEY SUMMARY: ITO INFRASTRUCTURE PROVIDERS

Number of Vendors Qualified (minimum ten unique & authenticated client ballots): 276Number of Vendors Qualified by Subsets of ITO Infrastructure:

APPLICATIONS MONITORING 218HELP DESK SERVICES 105DATA CENTER SERVICES 101DESKTOP SUPPORT 98STORAGE & SERVERS 93LAN WAN NETWORK MANAGEMENT 81SECURITY & DISASTER SERVICE 69

TOTAL ALL ITO ON SITE INFRASTRUCTURE SERVICES 46TOTAL ALL ITO REMOTE INFRASTRUCTURE SERVICES 77

HCL OUTCOMES OF NOTE:

Ranked #1 of 46 qualified competitors for On-Site Comprehensive/End-to-EndInfrastructure Services

Ranked #1 of 77 qualified competitors for Remote Comprehensive/End-to-EndInfrastructure Services

Ranked #1 of 98 qualified competitors for Infrastructure subset: Desk Top Support Services Ranked #1 of 93 qualified competitors for Infrastructure subset: Storage & Servers Ranked #2 of 101 qualified competitors for Infrastructure subset: Data Center Management Ranked #3 of 69 qualified competitors for Infrastructure subset: Security & Disaster

Services Ranked #5 of 81 qualified competitors for Infrastructure subset: LAN WAN Network Mgmt Ranked #6 of 218 qualified competitors for Infrastructure subset: Applications Monitoring Ranked #17 of 105 qualified competitors for Infrastructure subset: Help Desk Services

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Part I:

OVERALL RANKING SUMMARY OF ITO:INFRASTRUCTURE VENDORS(TOP 20 OF 46 QUALIFIED VENDORS-ALL INFRASTRUCURE SERVICES)

2007 RANK COMPANY

1 HCL TECHNOLOGIES

2 EDS3 CSC

4 UNISYS

5 IBM

6 HEWLETT PACKARD7 PEROT SYSTEMS

8 CIBER

9 ACCENTURE

10 COMPUCOM

11 ATOS ORIGIN

12 CAPGEMINI

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Part II:

RANKED SUBSETS OF ITO INFRASTRUCTURE

INFRASTRUCTURE: APPLICATIONS MONITORING

2007 RANK COMPANY

1 Satyam

2 Oracle

3 SAP

4 EDS

5 IBM

6 HCL Technologies

7 Fujitsu

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INFRASTRUCTURE: HELP DESK

2007 RANK COMPANY

1 CIBER

2 Unisys

3 Hewlett Packard

4 CSC

5 CompuCom

6 Siemens IT

7 EDS

8 TechTeam

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INFRASTRUCTURE: DATA CENTER MANAGEMENT

2007 RANK COMPANY

1 Sungard

2 HCL Technologies

3 Cognizant

4 Hewlett Packard

5 Patni

6 Keane

7 Wipro

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INFRASTRUCTURE: DESK TOP MANAGEMENT

2007 RANK COMPANY

1 HCL Technologies

2 Northrop Grumann

3 Unisys

4 Pomeroy IT Services

5 CIBER

6 Lockheed Martin

7 EDS

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INFRASTRUCTURE: SERVERS & STORAGE

2007 RANK COMPANY

1 HCL Technologies

2 IBM

3 Hewlett Packard

4 Unisys

5 Wipro

6 Infosys

7 Accenture

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INFRASTRUCTURE:

LAN WAN NETWORK MANAGEMENT SERVICES

2007 RANK COMPANY

1 CompuCom

2 Unisys

3 Calence

4 Infosys

5 HCL Technologies

6 T Systems

7 Perot Systems

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INFRASTRUCTURE: SYSTEM SECURITY

2007 RANK COMPANY

1 BT Counterpane

2 Unisys

3 HCL Technologies

4 CSC

5 Verisign

6 LogicaCMG

7 Accenture

8 SAP

9 Symantec

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Part III:

THE TOP COMPREHENSIVE PROCUREMENT OUTSOURCING VENDORS2007 Criteria Key FindingsOperational Excellence of Comprehensive Infrastructure Outsourcing Firms

Comprehensive ITO Infrastructure Vendor defined as being comprised of seven surveyed functions:

APPLICATIONS MONITORING

HELP DESK SERVICES

DATA CENTER SERVICES

DESK TOP SUPPORT

STORAGE & SERVERS MANAGEMENTLAN WAN NETWORK MANAGEMENT

SECURITY & DISASTER SERVICES

Evaluating Infrastructure IT Outsourcers by Black Book Criteria:

Individual vendors can be examined by specific indicators on each of the main functions of ITO INFRASTRUCTURE as well asgrouped and summarized subsets. Detail of each subset is contained so that each IT vendor may be analyzed by function and

as a full service infrastructure management collectively.

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Raw Score Compilation and Scale of Reference

Color-coded Stop Light Dashboard Scoring Key:

Green (Top 10%) Scores Better than 90% of ITO Outsourcing VendorsGreen Coded Vendors have received constantly highest client satisfaction scores.

8.80 +

Clear (Top 33%) Scores Better than 67% of POsWell scored vendor which have middle of the pack results

7.15 to 8.79

Yellow Scores Better Than Half/ 50%of POsCautionary performance scores, Areas of improvement required.

7.14 to 5.88

Red Scores Worse Than 66% of POsPoor performances reported, Potential

Less than 5.87

0.00 5.87 5.88 7.14 7.15 8.79 8.80 10.00

DEAL-BREAKINGDISSATISFACTION

DOES NOT MEETEXPECTATIONS

CAN NOTRECOMMEND

VENDOR

NEUTRAL

MEETS/DOES NOTMEET EXPECTATIONS

INCONSISTENTLY

WOULD NOT LIKELYRECOMMEND VENDOR

SATISIFACTORY

MEETSEXPECTATIONS

RECOMMENDSVENDOR

OVERWHELMINGSATISFACTION

EXCEEDSEXPECTATIONS

HIGHLYRECOMMENDED

VENDOR

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COMPREHENSIVE ITOINFRASTRUCTURE OUTSOURCER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 MEAN

1 HCL TECHNOLOGIES9.49 9.47 9.33 9.33 9.61 9.66 9.12 9.49 9.27 9.75 9.73 9.46 9.63 9.83 9.27 9.17 9.70 9.50 9.49

2 EDS8.89 9.73 9.38 9.08 9.71 8.85 8.82 9.57 9.45 8.50 9.41 8.78 9.28 9.60 8.99 8.59 9.65 9.25 9.20

3 CSC9.12 9.83 8.94 8.73 9.09 8.93 8.57 8.88 9.07 9.02 8.93 9.18 8.52 8.91 9.12 8.90 9.30 8.67 8.98

4 UNISYS8.95 8.87 8.92 9.13 9.27 9.32 8.84 9.62 9.05 8.78 8.71 8.88 8.84 9.40 7.97 8.48 8.11 8.65 8.88

5 IBM8.85 9.27 8.39 8.33 8.67 9.08 8.16 9.08 7.95 9.15 8.78 9.02 8.81 8.80 8.31 8.62 8.69 8.63 8.70

6 HEWLETT PACKARD8.38 8.93 8.87 8.86 9.50 9.05 9.09 8.42 8.89 8.89 8.37 7.72 8.98 8.69 8.08 8.16 7.93 8.67 8.64

7 PEROT SYSTEMS8.49 9.04 8.61 8.55 8.44 9.30 8.38 7.81 8.83 7.86 8.55 9.24 9.03 7.70 8.53 8.84 8.96 8.97 8.62

8 CIBER8.26 8.14 7.74 8.85 8.87 8.73 7.30 8.99 7.93 8.40 8.30 8.92 8.84 9.08 8.33 8.94 8.85 8.51 8.50

9 ACCENTURE8.35 9.43 7.38 7.54 9.26 8.68 8.01 9.39 7.94 8.89 7.97 9.27 8.42 7.58 8.21 7.81 9.03 8.32 8.41

10 COMPUCOM8.38 9.15 8.18 8.23 9.45 7.23 8.61 7.71 8.97 8.18 8.97 7.20 8.21 9.00 7.72 7.85 9.22 8.34 8.37

11 ATOS ORIGIN8.39 8.65 7.29 8.91 8.23 7.11 7.84 8.31 6.91 8.40 8.24 7.60 8.16 8.80 8.32 7.69 8.24 8.05 8.06

12 CAPGEMINI7.67 9.06 8.62 8.07 7.24 9.01 7.79 8.19 8.12 6.83 7.65 8.24 6.01 6.80 8.32 8.07 9.37 7.20 7.90

13 SATYAM8.15 7.52 7.22 7.16 7.48 7.61 8.43 8.21 7.50 7.66 7.99 7.72 9.25 8.00 7.47 7.84 8.68 7.67 7.86

14 WIPRO7.63 8.25 8.16 8.13 7.25 7.44 7.63 8.52 8.35 6.02 9.18 8.13 8.20 7.58 7.95 6.48 6.94 7.47 7.74

15 GETRONICS8.24 8.09 8.87 8.15 7.79 6.54 6.89 7.72 8.93 7.89 7.27 7.47 9.11 7.70 6.62 6.31 7.34 7.45 7.69

16 ACS6.37 7.26 7.89 7.54 9.01 6.41 7.82 7.47 8.84 8.01 9.05 7.49 7.98 6.36 8.08 7.13 7.60 8.01 7.68

17 LOGICA CMG7.74 6.99 7.71 9.00 6.71 7.41 6.11 6.53 7.10 8.86 6.71 8.23 8.69 7.41 8.18 9.14 7.42 7.69 7.65

18 INFOSYS7.83 9.11 6.81 6.76 9.05 7.00 8.98 7.58 8.49 6.60 7.01 6.65 6.28 8.10 9.13 7.04 6.83 7.40 7.59

19T SYSTEMS

7.85 8.26 6.89 5.88 8.30 7.90 6.23 6.07 9.01 8.40 7.07 8.92 6.38 6.98 7.95 7.29 8.45 8.08 7.55

20 TCS8.09 8.02 8.50 6.04 6.17 6.90 7.60 6.57 6.21 7.90 8.41 6.08 8.91 8.82 6.22 7.58 7.45 8.05 7.42

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SCORING KEY: Note: Color Coding not applied within each individual criteria report card to follow, #1-#18

Q6OVERALL

FINALRANK

CriteriaRank

Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

5 1GLOBAL ITO INC. 8.30 7.44 6.89 7.02 9.58 5.75 9.60 7.98

OVERALLRANK

This rankreferencesthe Final

Position of all18 criteria

averaged bythe mean

scorecollectively.This vendorranked 5 th of

the 20competitors .

Criteria Rank

The actual rank of thetop twenty vendors

positioned by only thisparticular criteria or

question.This vendor ranked 1st

of the 20 competitorqualified vendors

CompanyName of IT

INFRASTRUCTUREOutsourcing Vendor

APPLICATIONS MONITORING

This subset (one/seventh of the total ITOInfrastructure Vendor Mean at the end of this row,

includes all buyers and users who indicate theycontract with each respective vendor ApplicationsMonitoring Solutions specific to their enterprise asa distinct outsourced function. Scores are based

on the 0 (Deal-Breaking Dissatisfaction) to 10(Overwhelming Client Satisfaction) and 1/7 of full

PO Mean.

HELP DESKOUTSOURCING

This subset(one/seventh of

the total ITOInfrastructure

Vendor Mean atthe end of this

row, includes allbuyers and userswho indicate theycontract with eachrespective vendorfor traditional Help

Desk Services.

DESK TOPSERVICES

OUTSOURCING

DATA

CENTERSERVICES

ITO INFRASTRUCTURE

MEANCongruent with the Criteria

Rank, the ) MEAN is acalculation of all four subsetsof PO functions surveyed. As

a final ranking reference, itincludes all vertical

industries, market sizes andgeographies.

Q___Refers to thenumber of the

QUESTIONor CRITERIA

surveyedThis is the

sixth questionof the 18criteria.

STORAGE

&SERVERS

LOCAL AREANETWORK

WANSERVICES

OUTSOURCING

SECURITYSERVICES

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1. Vendor Overall Preference/Vertical Industry Recommendations - Vendor Overall Preference/Recommendation(Organizational structure meets the needs of stakeholders or customers and stakeholder satisfaction is the most important priority. Is theclient likely to recommend the vendor for an outsourcing engagement for Comprehensive ITO initiatives and management to other ITObuyers?

Q1OVERALL

FINALRANK CriteriaRank Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

11

HCL TECHNOLOGIES 9.43 8.82 9.70 9.81 9.74 9.21 9.72 9.49

32

CSC 8.37 9.66 8.53 9.44 9.76 8.26 9.80 9.12

43

UNISYS 8.87 9.59 8.76 8.63 9.64 9.00 8.16 8.95

24

EDS 9.63 9.33 9.17 8.69 9.04 8.27 8.13 8.89

55

IBM 9.56 9.23 8.31 8.54 8.51 8.93 8.90 8.85

76

PEROT SYSTEMS 9.00 8.36 8.12 8.49 8.62 8.09 8.75 8.49

117

ATOS ORIGIN 8.20 8.11 8.15 7.96 9.03 8.44 8.82 8.39

68

HEWLETT PACKARD 8.04 9.73 9.54 8.38 7.76 8.16 7.04 8.38

109

COMPUCOM 8.29 9.44 7.85 7.13 8.05 9.74 8.18 8.38

910

ACCENTURE 8.45 9.45 9.02 7.42 7.93 7.59 8.56 8.35

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2. Innovation - Customers are also continuing to push the envelope for further enhancements to which the ITO processoutsourcing vendor is responsive. PO clients also believe that their vendors technology is helping them compete more effectively,generate larger revenues and profits, and cut their overhead in ways that were difficult or impossible to accomplish before ITO wasintroduced.

Q2OVERALL

FINALRANK

CriteriaRank

Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCUREMGMT

MEAN

31

CSC 9.76 9.81 9.84 9.87 9.80 9.79 9.85 9.83

22

EDS 9.74 9.86 9.63 9.76 9.84 9.78 9.47 9.73

13

HCL TECHNOLOGIES 9.57 8.00 9.67 9.76 9.91 9.73 9.64 9.47

94

ACCENTURE 9.30 9.44 9.80 9.76 9.05 9.51 9.15 9.43

55

IBM 9.32 9.11 9.52 9.08 8.89 9.43 9.56 9.27

106

COMPUCOM 9.10 9.36 9.59 8.75 8.12 9.78 9.29 9.15

187

INFOSYS 8.95 8.83 9.34 9.48 9.02 9.03 9.10 9.11

128

CAPGEMINI 9.13 9.02 8.73 8.81 8.90 9.20 9.66 9.06

79

PEROT SYSTEMS 9.45 8.73 9.18 8.03 9.67 9.17 9.04 9.04

610

HEWLETT PACKARD 9.28 9.17 9.00 8.76 8.82 8.72 8.74 8.93

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3. Training - Outsourcing leadership provides significant and meaningful training opportunities for employees and client staff.Leadership strives to develop technology staff, customer service and consultant employees in particular.

Q3OVERALL

FINALRANK

Criteria

Rank

Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

2 1EDS 9.65 9.68 9.70 9.54 9.01 8.27 9.84 9.38

1 2HCL TECHNOLOGIES 9.45 9.59 9.24 9.75 9.11 9.10 9.08 9.33

3 3CSC 9.29 8.16 9.69 8.87 8.93 8.59 9.07 8.94

4 4UNISYS 8.04 9.55 8.17 9.71 8.97 9.20 8.78 8.92

6 5HEWLETT PACKARD 8.41 8.27 9.28 8.65 9.75 9.37 8.34 8.87

15 6GETRONICS 9.03 9.11 8.63 8.47 8.55 9.02 9.27 8.87

12 7CAPGEMINI 9.26 9.07 9.00 8.35 8.18 8.44 8.02 8.62

7 8 PEROT SYSTEMS 8.54 8.17 9.37 8.08 7.93 9.02 9.13 8.61

20 9TCS 9.63 8.37 8.22 8.45 8.76 8.18 7.90 8.50

5 10IBM 8.38 8.06 8.49 8.70 8.60 7.87 8.64 8.39

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4. Client Relationships - Outsourcing leadership honors customer relationships highly. The relationship with the ITO vendor elevatesthe customer reputation. Improving customer efficiency and effectiveness is a priority of the supplier. Governance of engagement is neithercomplex for buyer nor does it require vendor management attention regularly. There are no regular transparency or quality issues.

Q4OVERALL

FINALRANK CriteriaRank Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES 9.34 9.18 9.50 9.04 9.37 9.31 9.54 9.33

4 2UNISYS 9.03 9.44 9.29 8.99 8.67 9.03 9.43 9.13

23

EDS 9.24 9.10 9.05 8.87 8.79 9.11 9.40 9.08

17 4LOGICA CMG 8.67 9.50 9.13 9.10 8.63 8.54 9.43 9.00

11 5ATOS ORIGIN 9.17 9.42 9.22 8.45 8.04 8.92 9.18 8.91

6 6HEWLETT PACKARD 8.27 9.35 9.13 9.08 9.26 8.80 8.12 8.86

8 7CIBER 8.98 9.84 8.63 9.00 9.17 8.29 8.07 8.85

3 8CSC 8.80 8.27 9.19 9.28 8.43 8.60 8.52 8.73

7 9PEROT SYSTEMS 9.09 8.16 8.09 8.30 8.31 8.90 8.97 8.55

5 10IBM 8.03 7.98 9.14 8.96 7.68 8.43 8.09 8.33

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6 B d h f Off i Cli T D li E ll

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6. Breadth of Offerings, Client Types, Delivery Excellence - Industry recognized horizontal functionality and vertical Industryapplications to manage bundled ITO services. Vendor routinely drives Operational Performance improvements and results in the areasthey affect.

Q6OVERALL

FINALRANK CriteriaRank Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.76 9.47 9.65 9.50 9.74 9.76 9.709.66

4 2UNISYS

9.48 9.11 9.48 9.50 9.03 9.28 9.389.32

73

PEROT SYSTEMS

9.18 8.91 9.57 9.30 9.15 9.62 9.40

9.30

5 4IBM

8.79 9.03 9.18 9.24 8.93 9.09 9.309.08

6 5HEWLETT PACKARD

9.55 9.24 9.03 8.74 9.09 8.95 8.789.05

12 6CAPGEMINI

8.62 8.97 8.90 9.34 9.30 9.26 8.659.01

3 7CSC

9.38 9.06 9.11 8.29 8.50 9.03 9.188.93

2 8EDS

9.00 9.38 9.14 8.64 8.39 8.47 8.988.85

8 9CIBER

8.75 9.54 8.57 9.04 8.16 8.24 8.788.73

9 10ACCENTURE

8.50 8.15 8.95 8.44 8.97 9.04 8.758.68

7 D l d O i I l i l d l l h

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7. Deployment and Outsourcing Implementation - Faster Deployments outsourced ITO solutions eliminate the excessivebuyer supervision over vendor implementations. There is a minimized need for consultant management of deployments due to highlyastute vendor staff. ITO services vendor overcomes implementation obstacles and challenges effectively. Technical, organizational, andcultural implementation obstacles are handled professionally and timely. Implementation time exceeds expectations.

Q7OVERALL

FINALRANK CriteriaRank Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.03 9.15 9.45 9.22 9.14 8.84 9.009.12

6 2HEWLETT PACKARD

8.89 9.38 9.38 8.97 9.43 8.79 8.789.09

183

INFOSYS

9.11 9.08 8.76 8.56 8.90 9.16 9.27

8.98

4 4UNISYS

8.83 8.73 8.97 8.90 8.66 8.60 9.178.84

2 5EDS

8.60 9.04 9.06 8.87 8.79 8.66 8.698.82

10 6COMPUCOM

8.37 8.47 8.11 8.73 8.26 9.68 8.698.61

3 7CSC

8.62 8.39 8.70 8.15 8.22 8.89 9.048.57

13 8SATYAM

9.72 8.60 8.06 8.43 8.02 8.23 8.058.43

7 9PEROT SYSTEMS

8.50 8.24 8.79 8.46 8.76 7.94 8.008.38

5 10IBM

7.68 7.59 8.24 8.73 8.84 8.03 7.988.16

8 C t i ti O i d d i i d h i d f ifi li

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8. Customization - Outsourcing products and process services are customized to meet the unique needs of specific client purpose,processes and models. Little resistance to changing performance measurements clients needs vary.

Q8OVERALL

FINALRANK

Criteria

Rank

Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

4 1UNISYS

9.78 9.80 9.70 9.37 9.76 9.34 9.589.62

2 2EDS

9.28 9.78 9.56 9.74 9.59 9.60 9.459.57

1 3HCL TECHNOLOGIES

9.03 9.61 9.74 9.42 9.56 9.64 9.449.49

9 4ACCENTURE

9.38 9.43 9.77 9.24 9.16 9.35 9.479.39

5 5IBM

9.37 9.55 9.08 8.98 8.92 9.04 8.639.08

8 6CIBER

9.17 9.77 9.03 8.31 9.20 8.95 8.488.99

3 7CSC

8.89 9.05 9.37 9.24 8.97 8.67 7.968.88

14 8WIPRO

8.34 8.04 7.86 9.15 9.04 8.15 9.048.52

6 9HEWLETT PACKARD

8.58 9.18 9.15 8.04 7.36 8.76 7.878.42

11 10ATOS ORIGIN

9.22 8.34 8.48 8.16 7.80 7.98 8.188.31

9 I t g ti d I t f M d ITO i V d t i t f i f ti b h d b t

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9. Integration and Interfaces Managed ITO services Vendor supports interfaces so information can be shared between necessaryapplications. Solutions are easily integrated to existing backend systems. Seamless interfaces to legacy applications are performed asrequired for optimal functioning. Human integration and interface activities are administered precisely. Cross-industry ITO servicesexpertise is evidenced by execution and orchestration of multiple transaction and purchasing products, services and systems.

Q9OVERALL

FINALRANK

CriteriaRank

Company

APPS

MONITORING

HELP

DESK

DATA

CENTER

DESK

TOPS

STORAGE &

SERVERS

LAN WAN

MGMT

SECURITY

SERVICES

INFRA-STRUCURE

MGMT

MEAN

2 1EDS

9.64 9.69 9.59 8.99 9.68 9.38 9.179.45

1 2HCL TECHNOLOGIES

9.05 9.18 9.73 9.28 9.39 9.01 9.229.27

3 3CSC

9.38 8.94 8.99 9.05 9.24 9.18 8.749.07

4 4UNISYS

9.29 9.22 9.30 8.54 9.14 9.20 8.649.05

19 5T SYSTEMS

8.97 9.14 9.08 9.43 9.18 8.59 8.659.01

10 6COMPUCOM

9.38 8.87 8.40 8.36 9.02 9.47 9.288.97

15 7GETRONICS

8.57 8.90 8.36 9.27 9.03 9.00 9.378.93

6 8HEWLETT PACKARD

9.43 8.87 9.11 9.03 9.30 8.48 8.068.89

16 9ACS

8.98 9.07 8.67 8.49 8.95 9.29 8.408.84

7 10PEROT SYSTEMS

8.75 9.03 9.00 8.81 8.71 8.93 8.588.83

10 Scalability Client Adaptability Flexible Pricing ITO S l ti d id fl ibl t i g i i g ll i g li t

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10. Scalability, Client Adaptability, Flexible Pricing - ITO Solutions vendor provides flexible outsourcing pricing, allowing clientto choose and pay for the precise functionality and services needed. Invested in significant infrastructure and have the ability to provideservices to enterprise organizations. IT products and services meet the changing and varied needs of ITO services customer.

Q10OVERALL

FINALRANK CriteriaRank Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.82 9.75 9.73 9.64 9.78 9.71 9.809.75

5 2IBM

8.68 9.05 8.97 9.11 9.44 9.49 9.249.15

33

CSC

9.08 8.29 9.09 9.49 9.18 9.03 8.90

9.02

6 4HEWLETT PACKARD

9.15 9.20 9.40 8.15 8.93 8.75 8.598.89

9 5ACCENTURE

8.67 8.90 8.78 9.04 9.04 9.08 8.348.89

17 6LOGICA CMG

9.03 8.97 8.35 8.93 9.01 8.64 9.028.86

4 7UNISYS

9.26 9.45 8.79 8.64 8.55 8.63 8.238.78

2 8EDS

8.93 9.11 8.54 8.08 8.29 8.52 8.028.50

8 9CIBER

8.32 9.58 8.02 8.46 8.02 8.26 8.148.40

11 10ATOS ORIGIN

8.59 8.50 8.65 8.00 8.49 8.60 8.058.40

11 Compensation and Employee Performance ITO process services outsourcing vendor is focused on building and

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11. Compensation and Employee Performance ITO process services outsourcing vendor is focused on building anddeveloping a strong employee team of producers. Employees act like owners/leaders. Company is moving towards leveraged pay at alllevels. Implications of the contractor mentality are minimized. Vendor is using effective tools to tie performance metrics to compensationpolicy and compensating top leaders. FYI, Human resources-related criteria are scored from the client perspective on this indicator.

Q11OVERALL

FINALRANK

CriteriaRank

Company

APPS

MONITORING

HELP

DESK

DATA

CENTER

DESK

TOPS

STORAGE &

SERVERS

LAN WAN

MGMT

SECURITY

SERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.80 9.67 9.74 9.78 9.49 9.80 9.739.73

2 2EDS

9.44 9.25 9.64 9.15 9.60 9.72 9.049.41

14 3WIPRO

9.30 9.54 9.20 9.17 9.54 8.97 8.539.18

16 4ACS

9.18 9.23 9.00 8.67 8.90 9.24 9.169.05

10 5COMPUCOM

9.03 8.17 8.67 9.47 9.16 9.67 8.638.97

3 6CSC

8.99 9.05 9.17 8.69 9.20 8.54 8.868.93

5 7IBM

8.85 9.38 9.03 8.60 9.04 8.44 8.158.78

4 8UNISYS

8.90 8.54 8.90 8.49 8.73 8.34 9.058.71

7 9PEROT SYSTEMS

8.37 7.98 9.12 8.28 9.18 9.20 7.738.55

20 10TCS

7.95 9.14 7.75 9.05 9.12 8.14 7.688.41

12 Reliability IT Outsourcing supplier meets agreed terms as evidenced by routine acceptable IT service level reporting and industry

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12. Reliability IT Outsourcing supplier meets agreed terms as evidenced by routine, acceptable IT service level reporting and industryexpectations. Depth and breadth of applications/solutions are acceptable in meeting client needs. Online reliability is maximized andoutages/downtimes are minimized. Solid product and outsourcing service capacities are demonstrated consistently. Service levels areconsistently met as agreed. Services and support response is maximized by vendor team.

Q12OVERALL

FINALRANK CriteriaRank

Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.55 9.32 9.40 9.74 9.59 9.16 9.449.46

9 2ACCENTURE

8.99 9.50 9.12 8.95 9.54 9.43 9.389.27

73

PEROT SYSTEMS

9.03 9.40 9.57 8.67 9.30 9.38 9.43

9.24

3 4CSC

9.28 8.90 9.16 9.24 9.40 9.03 9.249.18

5 5IBM

8.47 9.28 9.15 9.47 9.15 9.07 8.579.02

8 6CIBER

9.05 9.03 9.09 9.48 8.40 9.14 8.328.92

19 7T SYSTEMS

9.18 8.75 8.82 9.14 9.29 8.62 8.688.92

4 8UNISYS

8.87 9.32 8.67 8.80 9.04 8.87 8.688.88

2 9EDS

8.59 9.02 8.97 8.40 8.74 8.70 9.018.78

12 10CAPGEMINI

8.28 8.01 8.44 8.52 8.29 8.12 8.028.24

13 Brand Image and Marketing Communications The IT outsourcing vendors sales and marketing processes accurately and

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13. Brand Image and Marketing Communications - The IT outsourcing vendor s sales and marketing processes accurately andappropriately represent service deliverables. Image is consistent with top IT service rankings. Sales presentations and proposals deliveredupon and corporate integrity/honesty in marketing and business development are highly valued. Company image and integrity are valuesupheld top-down consistently. Maintains high image and reputation so that customer, manufacturers, MNCs and other buyers of ITservices openly reference their IT representatives as client team members. High level of relevant client communications.

Q13OVERALL

FINALRANK

CriteriaRank

CompanyAPPS

MONITORINGHELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.77 9.58 9.48 9.69 9.65 9.51 9.729.63

2 2EDS

9.48 9.27 8.95 9.54 9.42 8.92 9.399.28

13 3SATYAM

9.81 9.02 9.39 8.96 8.81 9.08 9.659.25

15 4GETRONICS

9.20 9.18 9.54 9.03 9.18 8.70 8.979.11

7 5PEROT SYSTEMS

8.88 8.57 9.03 9.14 9.07 9.43 9.089.03

6 6HEWLETT PACKARD

9.07 9.38 8.65 8.41 8.93 9.02 9.388.98

20 7TCS

8.47 8.96 9.17 9.09 8.64 9.00 9.028.91

4 8UNISYS

8.98 9.05 8.76 8.18 9.04 9.26 8.648.84

8 9CIBER

9.10 9.36 8.67 8.36 9.07 8.57 8.768.84

5 10IBM

9.03 8.44 9.03 8.69 8.96 8.85 8.698.81

14 Marginal Value Adds - Outsourced ITOt vendors cost savings are realized as generally estimated and not over positioned or

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14. Marginal Value Adds - Outsourced ITOt vendor s cost savings are realized as generally estimated, and not over positioned orover/underestimated in ways that effect major client satisfaction or costs. Savings expectations such as decreases in firm IT handling andsupport staff are realized. Buyers document services support costs are reduced significantly. Vendor offers value-adds as a cross-industryoutsourcing partner in cost savings IT management initiatives and creative programs through bundled product design and purchasingservices outsourcing. Provides true business transformation opportunities to buyer and opportunities for top line contributions.

Q14OVERALL

FINALRANK

CriteriaRank

CompanyAPPS

MONITORINGHELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.85 9.78 9.83 9.86 9.81 9.83 9.789.83

2 2EDS

9.65 9.71 9.65 9.70 9.68 9.44 9.379.60

4 3UNISYS

9.54 9.60 9.20 9.53 9.64 9.22 9.109.40

8 4CIBER

8.97 9.57 9.05 9.18 9.00 8.76 8.959.08

10 5COMPUCOM

9.18 9.39 9.04 8.28 9.27 9.58 8.279.00

3 6CSC

8.52 8.90 9.58 8.90 9.13 8.95 8.418.91

20 7TCS

9.10 8.64 9.00 8.48 8.29 9.19 9.048.82

5 8IBM

8.47 9.04 8.14 9.27 9.05 8.84 8.768.80

11 9ATOS ORIGIN

8.93 8.88 8.59 8.94 8.74 8.58 8.958.80

6 10HEWLETT PACKARD

9.05 8.47 8.76 9.32 8.07 8.28 8.788.69

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16. Data Security and Backup Services In order to provide a secure and constantly dependable IT services offerings for

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16. Data Security and Backup Services In order to provide a secure and constantly dependable IT services offerings forcorporate product development entities, an outsourcing vendor has to provide the highest level of security and data back-up services. Insome cases, you may find their service in these two areas superior to the security and back-up system in your own firm/corporation.

Q16OVERALL

FINALRANK CriteriaRank

Company

APPSMONITORING

HELPDESK

DATACENTER

DESKTOPS

STORAGE &SERVERS

LAN WANMGMT

SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES 9.25 9.20 9.06 9.44 9.15 9.14 8.97 9.17

17 2LOGICA CMG 9.55 9.38 9.15 9.03 9.28 8.87 8.75 9.14

83

CIBER 8.87 9.67 9.11 9.08 8.64 8.72 8.54 8.94

3 4CSC 8.74 9.22 9.43 8.79 7.90 9.54 8.73 8.90

7 5PEROT SYSTEMS 9.02 8.75 9.48 8.74 8.40 9.11 8.46 8.84

5 6IBM 8.74 8.07 9.35 9.18 8.97 8.44 7.65 8.62

2 7EDS 9.09 8.64 8.67 9.10 7.87 8.83 7.86 8.59

4 8UNISYS 8.84 9.04 8.17 8.46 8.20 8.14 8.53 8.48

6 9HEWLETT PACKARD 8.35 7.98 8.15 7.90 7.67 8.98 8.14 8.16

12 10CAPGEMINI 8.13 9.12 7.28 7.35 7.87 8.16 8.54 8.07

17. Support and Customer Care ITO Management Services Outsourcing leadership provides an adequate amount of onsite

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17. Support and Customer Care ITO Management Services Outsourcing leadership provides an adequate amount of onsiteadministration and support to clients. There exists a formal outsourcing relationship and account management program that meets clientneeds among suppliers for the customer. Vendor evidences successful management strategies of IT process and design products, andservices. Media and clients reference this vendor as a services leader and top producer correctly. Customer services and relationshipsatisfaction is manifested through significant flagship clients as well as smaller and newest customers similarly.

Q17OVERALL

FINALRANK

CriteriaRank

CompanyAPPSMONITORING HELPDESK DATACENTER DESKTOPS STORAGE &SERVERS LAN WANMGMT SECURITYSERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.73 9.75 9.56 9.79 9.83 9.54 9.649.70

2 2EDS

9.24 9.84 9.65 9.50 9.76 9.67 9.809.65

12 3CAPGEMINI

9.43 9.21 9.05 8.98 9.65 9.52 9.659.37

3 4CSC

9.16 9.58 9.24 9.44 9.34 8.94 9.389.30

10 5COMPUCOM

9.39 9.45 9.45 8.95 8.29 9.82 9.109.22

9 6ACCENTURE

8.68 9.50 9.34 8.78 9.43 8.87 8.599.03

7 7PEROT SYSTEMS

8.84 8.95 9.54 9.14 9.08 8.45 8.668.96

8 8CIBER

8.10 9.39 8.28 8.76 9.04 8.89 9.578.85

5 9IBM

8.52 9.02 7.83 8.28 9.28 8.95 9.028.69

13 10SATYAM

9.76 9.29 8.04 8.15 8.07 8.78 8.728.68

18. Best of Breed Technology and Process Improvement - Cross-Industry IT sourcing and related technology services

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gy p y g gymanagement are considered best in breed. Vendor technology elevates customers via capabilities, equipment, processes, deliverables,professional staff, leadership, quality assurance and innovative initiatives. IT services are delivered at or above current/former in-houseservice levels.

Q18OVERALL

FINALRANK

CriteriaRank

Company

APPS

MONITORING

HELP

DESK

DATA

CENTER

DESK

TOPS

STORAGE &

SERVERS

LAN WAN

MGMT

SECURITY

SERVICES

INFRA-STRUCURE

MGMT

MEAN

1 1HCL TECHNOLOGIES

9.48 9.66 9.35 9.44 9.49 9.26 9.799.50

2 2EDS

9.25 9.40 9.65 9.05 9.64 9.16 8.689.25

7 3PEROT SYSTEMS

9.21 9.56 8.34 9.27 9.00 8.94 8.548.97

3 4CSC

9.05 8.64 9.26 8.76 8.37 8.44 8.208.67

6 5HEWLETT PACKARD

8.38 9.04 9.05 9.16 8.83 8.20 8.108.67

4 6UNISYS

8.77 8.29 9.02 8.04 9.27 9.17 7.988.65

5 7

IBM

9.09 8.79 8.67 9.03 8.35 7.54 9.04

8.63

8 8CIBER

8.38 9.47 8.37 8.42 8.07 8.85 8.048.51

10 9COMPUCOM

8.76 7.19 9.04 7.46 8.18 9.02 8.798.34

9 10ACCENTURE

8.40 7.94 7.65 8.34 9.09 7.81 8.948.32

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h

The Outsourcing Management Institute sanctions the annual process by authorizing and endorsing specific quantifiable and qualifiable criteriathat objectively judge outsourcing leadership impact and organizational operational excellence as result of managerial control. Bringing truevalue to outsourcing buyers, job seekers and vendors, Outsourcings Best Managed top fifty ranked vendor, recognized globally as the BlackBook 50 is differentiated from similar judged rankings by not being based on any subjective criteria.

Nearly 4600 global and regional outsourcing providers of various service offerings were graded and analyzed by actual customers, employees,contractors and partners to arrive at the 50 Best Managed Outsourcing Vendors in 2007, the fourth year of the survey process. Recognized asthe only unbiased resource for Outsourcing Buyers, Investors and Competitive vendors, it was first included in the initial release of The BlackBook of Outsourcing in April 2005, (Wiley Publishers), now the internationally best-selling business book, translated into five languages andavailable in audio book as well.

The purpose of annual updating the list isto provide objective analysis and non-biased advisement to outsourcing buyers and investors.

For more information contact:Brown-Wilson Group, Inc.

2519 McMullen Booth Road N, Suite 510, Mail Stop 108Clearwater, Florida 33761

Phone: (727) 784-6689Web site: http://www.TheBlack BookofOutsourcing.com

& http://www.Brown-Wilson.com

Recipient agrees that the Confidential Information is to be considered confidential and proprietary to Owner and Recipient shall hold the samein confidence, shall not use the Confidential Information other than for the purposes of its business with Owner, and shall disclose it only to itsofficers, directors, or employees with a specific need to know. Recipient will not disclose, publish or otherwise reveal any of the Confidential

Information received from Owner to any other party whatsoever except with the specific prior written authorization of Owner.

http://www.brown-wilson.com/http://www.brown-wilson.com/