Botswana e-Government Master Plan 2015-2021

Government Modernization Office

e-GOVERNMENT MASTER PLAN

a) Background

b) Strategy Development

c) Implementation Strategy

d) Management Strategy

e) Action Plan

i. To provide a roadmap and a blueprint for effective and productive e-Government program

ii. To strengthen systems of e-governance needed for sustainable program implementation.

iii. To provide a coherent and holistic view of ICT strategies and initiatives for the next 7 years

iv. To improve and maximize utilization of e-Government Funds, avoiding duplicate investments.

v. To strengthen the e-Government infrastructure (Data Centre, Connectivity and Access Networks)

Goals

Objectives i. Innovate Service Delivery through seamless connectivity between government agencies (G2G)

ii. Improve access to information by reducing digital divide and improving network speed (G2C)

iii. Enhance competitiveness through economic diversification (G2B).

iv. Provide realistic and relevant technologies to support e-Government program

Scope

i. Subject : G2G, G2C, G2B, Infrastructure

ii. Time period : 2015 – 2021 (7 years)

I. BACKGROUND

II. STRATEGY DEVELOPMENT

a) Vision and Mission

b) Vision and Strategies

c) e-Government Strategies

d) Strategy and Initiatives

e) To-Be model Landscape

Vision & Mission

Vision

Integrated Government (1GOV).

Mission

To provide universal access to services through the use of appropriate strategies and

technologies for efficient and effective service delivery

To achieve national visions, the following strategies were established under the e-Government vision: “Becoming the integrated Government, by providing universal access to services in a convenient, efficient, transparent and reliable way”

Vision & Strategy

National Vision

e-Government Vision

Strategy Slogan

TOWARDS PROSPERITY FOR ALL

“Becoming the integrated Government, by providing universal access to services in a convenient, efficient, transparent and reliable way”

E-Government Strategy

IMprove

competitivene

ss

Enhance Global

Competitiveness through

the economic diversification

Accessible

Wide & Fast

Improved access to

Information by minimizing

regional

gaps and overcoming poor

network speed

Reliable

Information

Practical opportunities

provided through current

and valid data

Proper

Technology

Realistic and relevant

technologies to

successful

implementation of

e-Government

Seamless

connect

Innovative Service

Delivery through

seamless connectivity

between government

agencies

G2G G2C G2E Infrastructure

“ SMART 1Gov ”

G2B

Strategy and Initiatives

The strategies are required to be categorized into the core building blocks of e-Government system such as G2C, G2B and G2G

G2C : Improve access to information by reducing digital divide and improving network speed

G2B : Enhance competitiveness through economic diversification

Innovate civil services through informatization. Improve access to information through ICT infrastructure growth.

G2E : Provide meaningful opportunities through current and valid data.

Infrastructure : Provide realistic and relevant technologies to support e-Government program.

Integrated Government Portal, e-Education System, National Health Information System, e-Services, Content and Forms Development

Go

al

Pro

ject

Innovate services to support business activities. Groundwork for co-working with private network needed.

e-Procurement System, Business Activity Support System

Go

al

Pro

ject

Develop integration of employment data of private and public sectors

Network Optimization System, E-Document System, Project Evaluation System, Local Government Information System, Administration Information Sharing Centre, BPR & BPM.

Go

al

Pro

ject

Integrate and standardize information resources. Establish effective management system by introduction of network infrastructure monitoring.

Enterprise Architecture, Integrated Data Center, STEP, Contact Centre, National Broadband Strategy. Policies & Regulations, Kitsong Centres, Governance & Institutional Framework, Legislative Framework, Network Optimization

Go

al

Pro

ject

Go

al

G2G : Innovate Service Delivery through seamless connectivity between government agencies

Pro

ject

Establish a foundation to support effective administration processes. Digitization of Government core work.

Job Portal, Civil Affairs Single Portal

To-Be Model Landscape

III. Implementation Strategy

a) Selection of Priority Initiatives

b) Method of Priority Evaluation

c) Master Plan Initiatives

Priority focus areas were selected based on the level of e-Government and strategic value for each sector.

Initiatives were selected based on their crucial value to enforce national ICT foundation, enhance competitiveness of private sector, or increase social welfare for citizens, as well as infrastructure performance, mobile, fixed Internet, and training in ICT infrastructure. Two more initiatives were included to advance e-Governance and upgrade e-Government Strategy.

Candidate sectors included Environment, Employment, Agriculture, Science & Technology, Industry & Trading, Labour, Economic Development, Construction, Communication & Transportation, Foreign Affairs, Police, Health, Mining, Tourism, Defense, Infrastructure, general Administration, Private Sector, and e-Government.

The selected initiatives will accelerate and upgrade e-Government rating for Botswana. The UN’s index for e-government stresses the need for Government wide service, citizen participation,

and openness of Government data to the public.

Selection of priority Initiatives

Implementation of e-Government initiatives was done based on feasibility (technology and institution) and

strategic importance (urgency and impact) :

1) The e-Government initiatives should be executed bearing in mind direct and indirect interrelationships

among e-Government initiatives. Hence, e-Government strategy upgrade and advancement of

e-Governance should be given the first and highest priority.

2) Implementation of Network Optimization, Project Evaluation System and e-Document System should be

done prior to other eight e-Government initiatives for the following reasons:

• Network infrastructure should be ready for e-Government to guarantee service delivery within and

outside government.

• Project management needs to be supported by project evaluation system to manage project

implementation effectively and efficiently, and improve human resources capabilities.

• e-Document system streamlines government process, and enables government organizations

improve productivity with sharing official document online and provide civil services through

Internet.

Master Plan Initiatives

1. Upgrade e-Government Strategy 2. Advancement of e-Governance 3. Project Evaluation System 4. e-Document System 5. Network Optimization 6. e-Education System 7. National Health Information System 8. Business Activity Support System 9. e-Procurement System 10. Local Government Informatization 11. Civil Affairs Single Portal 12. Administrative Information Sharing Centre 13. Job Portal 14. e-Agriculture 15. Government Enterprise Architecture (GEA)

IV. Management Strategy

1. Governance

2. Roles & Responsibilities

3. Legal framework

Legal Framework

Ideal model of legal framework

V. Action Plan

1. e-Government Roadmap

2. Interrelationship among projects

e-Government Roadmap

Initiatives in e-Government Maser Plan 2014

Interrelationship among Projects

Relationship with ongoing projects in e-government Master Plan 2012

Thank You