Webinar/INTRODUCING THE NEXT GENERATION SOCIAL MEDIA COMMAND CENTER

September 2013

Housekeeping/

• HAVE QUESTIONS? Feel free to ask them in the session chat. We’ll share and answer them at the end

of the presentation

• TWEET, TWEETOur community managers are available during the webinar as well. Just tweet to

@brandwatch or #brandwatch

• SLIDES & RECORDINGWe’re happy to provide a copy of both. We should have them posted within 1-2

business days

2© 2013 Brandwatch | www.brandwatch.com

SEBASTIAN HEMPSTEAD

EVP, N. America, Brandwatch@sebhempstead

EVE SANGENITO

VP of Marketing, Brandwatch @esangenito

3

Presenters/

© 2013 Brandwatch | www.brandwatch.com

4© 2013 Brandwatch | www.brandwatch.com

“THE PURPOSE OF BUSINESS IS TO CREATE AND KEEP A CUSTOMER.” 

- Peter Drucker

5© 2013 Brandwatch | www.brandwatch.com

“THIS PUBLIC COMMITMENT TO LISTENING IN SOCIAL IS A PROMISE TO CUSTOMERS YOU’RE GOING TO BE THERE...

SHINY TWITTER ROOM WON’T CUT IT.”

- Jeremiah Owyang

6© 2013 Brandwatch | www.brandwatch.com

SEPARATE THE SIGNALS FROM THE NOISE

7© 2013 Brandwatch | www.brandwatch.com

ENGAGE & RESPOND AT THE SPEED OF SOCIAL

8© 2013 Brandwatch | www.brandwatch.com

EMPOWER TEAMS TO SCALE

9© 2013 Brandwatch | www.brandwatch.com

MANAGE SMARTER& WITH MORE EFFICIENCY

ACCESSIBLE TO ANYONE, ANYWHERE

© 2013 Brandwatch | www.brandwatch.com

INTEGRATED & IN SYNC

© 2013 Brandwatch | www.brandwatch.com

PERSONALIZED TO YOUR EXPERIENCE

© 2013 Brandwatch | www.brandwatch.com

PUBLIC RELATIONS MARKETING SALES CUSTOMER

SERVICE

LINES OF BUSINESS

LISTENING & ANALYTICS

CUSTOMERS

USE CASE DISPLAY

ENGAGEMENTVISUALIZATIONSSOCIAL HUB

USE CASE DISPLAY

USE CASE DISPLAY

THE NEW MODEL

© 2013 Brandwatch | www.brandwatch.com

14© 2013 Brandwatch | www.brandwatch.com

INTRODUCING BRANDWATCH VIZIA

QUESTIONS?

THANK YOU!To learn more, visit us at

Brandwatch.com or info@brandwatch.com

© 2013 Brandwatch | www.brandwatch.com