BRISTOW · PDF fileBRISTOW WORLD ISSUE 1 / 2014 ... dynamic aviation business demands the...

BRISTOWWORLDI S S U E 1 / 2 0 1 4

BRISTOW DELIVERS CONFIDENCE IN FLIGHT THROUGH

EXCELLENCE IN ENGINEERING

PG 2Bill Chiles to Retire;

Jonathan Baliff Named

Successor as CEO

PG 3Bristow’s Strategic

Investment

in Eastern Airways

PG 6

Bristow Delivers Confidence

in Flight through Excellence

in Engineering

PG 22

Bristow Australia

Exceeding Challenges

Down Under

PG 16Anticipation of SAP

Builds as ‘Go Live’

Date Nears

Offshore workers board a Bristow helicopter after transfer from Eastern Airways.

On February 3, 2014, Bristow Group Inc. announced that William E.

Chiles, President and Chief Executive Officer, would retire from those

positions at the Company’s Annual Meeting of Shareholders on July

31, 2014, and be succeeded by Jonathan E. Baliff, Bristow’s Senior

Vice President and Chief Financial Officer. Following the Annual

Meeting, Mr. Chiles will also step down from the Board of Directors.

He will remain an employee of Bristow Group in a consulting role

through July 31, 2016. It is anticipated that Baliff will be nominated for

election to the Board at the Annual Meeting. The Bristow Group Board

of Directors, the senior management team and Bristow employees

across the world are united in thanking Bill Chiles for bringing Bristow

to where it stands today. His leadership has been instrumental in

delivering excellent performance for the benefit of our shareholders,

creating a collaborative culture, and making Bristow the ethical, safe

and strong company it is today.

Jonathan Baliff joined Bristow as Senior Vice President and Chief

Financial Officer in 2010. As part of the senior management team,

he led teams that created and executed the successful Bristow Value

Added (BVA) implementation throughout the company, a transformation

of the company’s capital allocation strategy. Baliff was also part of the

team that led the successful effort to win the ten-base, £1.5 billion UK

Search and Rescue contract. At NRG Energy Inc., where he served

as Executive Vice President, Strategy, Baliff led the development and

implementation of NRG’s corporate strategy as well as its efforts to drive

top-line growth through acquisitions and business alliances. Before

joining NRG in 2008, he spent 12 years with Credit Suisse, most

recently as Managing Director for the Global Energy Group. Baliff began

his career serving on active duty as an aviator in the U.S. Air Force for

eight years from 1985 to 1993. He holds a Bachelor of Science degree

in Aerospace Engineering from Georgia Tech and a Master of Science

in Foreign Service from Georgetown University. With Jonathan at the

helm and surrounded by the extremely talented Bristow team, Bristow

will continue to achieve great things in the years to come.

Tom Knudson

Chairman of the Board of Directors

Bristow Group Inc.

BILL CHILES TO RETIRE JONATHAN BALIFF NAMED SUCCESSOR AS CEO

Jonathan Baliff, Bill Chiles and Tom Knudson

2 Bristow World 2014 Issue 1

Bristow World 2014 Issue 1 3

EASTERN AIRWAYS BEGAN LIFE IN 1997, LINKING ITS BASE AT HUMBERSIDE AIRPORT

– O N THE UK’S ENGLISH NORTH SEA COASTLIN E – W ITH ABERDEEN , CENTER OF

OPERATIONS IN THE OIL AND GAS FIELDS ON THE UK CONTINENTAL SHELF.

The airline’s growth since then has been steady, based on a solid

financial base and characterized by careful acquisitions that have

enabled it to establish a strong position in the UK domestic airline

market. With both rail and road providing strong competition in the

relatively compact UK geographic market, Eastern Airways has built

its success by providing high frequency, reliable links aimed at the

premium business travel market, with a distinctive, high quality onboard

service. Today, its customer base comprises predominantly high net

worth individuals, typically key decision-makers in blue chip companies

and businesses in the offshore energy supply chain.

Initially operating 19-seat British Aerospace Jetstream 32 aircraft,

Eastern Airways received its first 29-seat Jetstream 41 three years later,

before acquiring a further 12 such aircraft and associated routes from

British Airways when the national carrier chose to exit the non-trunk UK

regional domestic market.

BRISTOW’S STRATEGIC INVESTMENT IN

EASTERN AIRWAYSFEBRUARY 2014 SAW THE ANNOUNCEMENT THAT BRISTOW HELICOPTERS LTD HAD ACQUIRED A 60 PERCENT STRATEGIC

INTEREST IN THE UK REGIONAL FIXED-WING CARRIER EASTERN AIRWAYS. IT IS A NATURAL MOVE FOR TWO COMPANIES

WITH EXTENSIVE INTERESTS IN SERVICING THE NEEDS OF THE OFFSHORE OIL AND GAS INDUSTRY IN UK AND ADJACENT

WATERS. HERE WE LOOK AT THE HISTORY OF EASTERN AIRWAYS AND ITS RELATIONSHIP WITH BRISTOW OVER THE YEARS…


These aircraft provided the backbone of the Eastern Airways fleet

through its subsequent growth, and the airline now has 18 Jetstream

41s. It conducts 40,000 flights a year, serving more than 20 airports

in the UK, Norway and France, where it operates internal services

from five French airports, including its base at Dijon Bourgogne. Most

recently Eastern Airways opened a second base in France after being

awarded the contract to operate services between Lorient, Brittany,

and Lyon, France’s second largest city. Eastern Airways’ UK scheduled

network is strongly focused on the needs of the offshore oil and gas

industry; however, it also operates other important business links,

such as Newcastle to Birmingham and Cardiff, and its newest service

from Leeds Bradford to Southampton. Eastern Airways’ highly focused

business model has three times earned it Airline of the Year awards

from the European Regions Airline Association (ERA) – one Gold and

two Silver. The airline’s fleet now also includes nine 50-seat Saab 2000

jet-props, two 37-seat Embraer 135 jets and two 50-seat Embraer 145s.

The Jetstream fleet is primarily deployed on the airline’s scheduled

service network, about half of which comprises movements in and

out of the airline’s main operational base at Aberdeen, where Eastern

Airways provides more daily departures than any other carrier. The

second most important operational base is at Newcastle, in North

East England, also an important regional and offshore support center.

The greater number of passengers transiting Aberdeen are working

in the offshore oil and gas industry, transferring to and from Bristow

helicopters to reach offshore platforms in the North Sea. The airline’s

Saab fleet services the high frequency shuttle between Aberdeen

and Scatsta, a forward helicopter embarkation point on the Shetland

Islands, the most northerly part of the UK.

Eastern Airways provides this link on behalf of the oil and gas industry’s

Integrated Aviation Consortium (IAC). In this context it has long been

a close partner with Bristow, which has itself been a key player in

service provision to the IAC since 1994. Currently, Bristow is the lead

management contractor providing helicopter services from Scatsta

Airport to the East and West Shetland Basins, and is also responsible

for airport management and fixed-wing services provided by Eastern

Airways. Recently, Eastern Airways announced another long-term

charter out of Aberdeen, having secured a substantial new contract with

a major oil and gas industry client to provide air services to Sumburgh

Airport, also in Shetland. The contract is for an initial six years and has a

value of more than £30 million. From June 2014, the airline will provide

flights in support of the client’s offshore activities west of Shetland. Two

Jetstream 41 aircraft will initially operate the services, which will then

move to the larger Saab 2000. Bristow already provides associated

helicopter services to this client from Sumburgh.


All this helps to make Eastern Airways the lead supplier of fixed-wing

charter support to the UK’s oil and gas industry, but the airline’s charter

operation is much more extensive, including, as it does, a wide variety

of corporate, sporting and entertainment industry contracts across the

European region. It also operates Saab 2000 aircraft on “wet lease” to

British Airways to operate two routes from the highly specialist London

City Airport, and it provides a shuttle service for a major defense and

aerospace client transporting its

employees between various UK

manufacturing sites.

The airline was rewarded for

its high quality charter service,

being named Best Passenger

Char ter A ir l ine 2011 at the

Baltic Air Charter Association

(BACA) excellence awards, the

industry’s premier accolade.

Running this wide-ranging and

dynamic aviation business demands the employment of some 675 staff,

including those based at Humberside Airport, which is the airline’s

headquarters.

Eastern Airways’ parent company, Eastern Airways International Limited,

acquired Humberside Airport from the Manchester Airports Group

(MAG) in 2012. Humberside is already a departure point for helicopter

operations in the southern North Sea. Starting in 2015, it will become

a new base for the UK Government’s helicopter search and rescue

services, when Bristow takes over that service.

Eastern Airways’ operations

a t H u mb e r s i d e i n c l u d e a

major in-house maintenance

center and flight simulator for

the Jetstream 41, part of the

company’s center of excellence

for pilot training. These are

the physical manifestat ions

of the airline’s focus on safety

management, which has been

geared to meeting the rigorous

requirements of the offshore oil

and gas sector since the airline’s

inception. As those at Bristow know well, these typically exceed those

of civilian regulators. The company has been certified and audited by

major oil and gas clients.

T H E G R E A T E R N U M B E R O F P A S S E N G E R S T R A N S I T I N G ABERDEEN ARE WORKING IN THE OFFSHORE OIL AND GAS INDUSTRY, TR A N S FER R I N G TO A N D FR O M B R I STO W H ELI C O PTERS .


BRISTOW DELIVERS CONFIDENCE IN FLIGHT THROUGH

EXCELLENCE IN ENGINEERINGBRISTOW HELICOPTERS FLY UNDER SOME OF THE MOST CHALLENGING CONDITIONS IN THE WORLD. IN HARSH

CLIMATES WITH UNRELENTING HEAT AND UNBEARABLE COLD. OVER GRITTY DESERT SAND, CORROSIVE SEA

WATER AND FIERCELY BLOWING SNOW. ACROSS TREACHEROUS TERRAIN AND LONG STRETCHES OF OPEN

WATER WHERE LANDING JUST ISN’T POSSIBLE. PRECISION PERFORMANCE OF THE AIRCRAFT IS CRITICAL.

Head of Centralized Engineering (UK) Scott Clark


WHETHER FLYING CO N DITIO NS ARE EXTREM E OR S IM PLY ROUTIN E, CREWS AN D

PASSENGERS ON A BRISTOW HELICOPTER ARE DEPENDENT UPON THE PRECISION

PERFORMANCE OF THE AIRCRAFT. TO ENSURE EVERYONE’S SAFETY, AS WELL AS PEAK

AVAILABILITY AND OPERATING PERFORMANCE OF THE MACHINE, EACH AND EVERY

AIRCRAFT WE FLY NEEDS FREQUENT AND INFALLIBLE MAINTENANCE.

The technical skills and knowledge of maintenance and engineering are

a crucial part of Bristow’s business. They are what keeps our aircraft

airworthy and serviceable – and above all, safe. They allow Bristow to

meet the specific needs of our customers and business units in terms of

aircraft configurations and flying schedules. Quite literally, Bristow could

not fly without the superior work of our technical professionals.

Bristow has nearly 500 aircraft located around the globe with a total

fleet as large as those operated by some commercial airlines. Our

helicopters and their associated inventory of spare parts represent the

biggest capital expenditure of the company. An extensive maintenance

program protects our investment in these intricately technical machines

and keeps them at the ready to serve our customers.

Even before a helicopter rolls off the manufacturing line and we take

delivery, Bristow engineers are involved with the machine’s design and

features. Our technical support program spans from the cradle (and

almost conception) to retirement, overseeing every aspect of how the

aircraft is maintained until we no longer own or operate it.

The maintenance, repair and overhaul (MRO) of helicopters is a highly

regulated business. Civil aviation authorities in various countries and

regions set the standards for how the work must be done – and in all

cases Bristow meets or exceeds the local regulations. In fact, some of

our contributions to helicopter engineering and design have actually set

the bar higher for safety standards and regulations. For example, the

Integrated Health and Usage Monitoring System (IHUMS) developed

by Bristow engineers has become a required safety feature in all

UK-registered offshore transportation helicopters.

The people who maintain aircraft in a safe and airworthy condition

are the backbone of aviation. Approximately one-third of Bristow’s

workforce reports to our maintenance and engineering organizations

around the globe. Here we get to know what these people do and how

their dedication and excellence in engineering contribute to Bristow’s

overall success.

GLOBAL CAPABILITIES WITH LOCAL OPERATIONS

With Bristow having operations all around the world, it’s imperative that

we sustain the same high levels of maintenance capabilities regardless

of how remote the location may be. Typically we perform two levels

of work on our helicopters: routine or line maintenance, and heavy

maintenance.

Executed by the individual business units, line maintenance is something

fairly standard that can be performed on operational aircraft in a matter

of hours or days. This would include something that is routinely planned,

such as a periodic inspection, or some type of minor unplanned repair,

such as replacing a component that has been damaged. These activities

can usually be done at local or regional bases.

Heavy maintenance is an extensive repair or even a complete overhaul

(called a “D check”). This type of service is usually done by the Central

Operating Business Unit (COBU) every four to six years – it’s based on

flying hours – in Aberdeen, Scotland, or New Iberia, Louisiana, in the

United States, although other facilities can provide heavy maintenance

as needed. For a D check, the aircraft is disassembled and taken down

to the bare airframe and refreshed from nose to tail. The aircraft is down

for weeks or months for this major overhaul and comes out at the end

like a new machine.

The heavy maintenance facilities also house various workshops

that provide support functions. For example, in Aberdeen there is

a mechanical workshop, an avionics workshop, a safety equipment

workshop and a composite workshop. We have the capability to

refurbish parts to restore them to a condition ready for use in an aircraft


again, and the engineers can install modifications for the helicopters

when required. Spare parts are kept in the stores and workshops to be

ready when needed.

As you can imagine, it takes a lot of precise coordination to get all the

people, parts, documentation and aircraft together at the right time, in

the right place, for the right work – all the while minimizing downtime

and inconvenience for our customers.

REGULATORY OVERSIGHT

Virtually every aspect of MRO is highly regulated by local civil aviation

authorities to ensure the safety of everyone transported aboard

our aircraft. Among others, just a few of the numerous government

authorities that oversee our work include the Civil Aviation Safety

Authority in Australia, National Civil Aviation Agency of Brazil, European

Aviation Safety Agency, Nigerian Civil Aviation Authority, Civil Aviation

Authority of Norway, Civil Aviation Authority of the United Kingdom and

Federal Aviation Administration of the United States.

The engineers and technicians who perform certain aspects of the

maintenance work must be licensed by their local civil aviation authority.

It’s quite a rigorous process to become licensed. A mechanic applying

for a license typically must have many years of technical education,

hands-on experience in a supervised environment and passing grades

on a series of exams.

A license is only good in its country of origin, meaning that someone

who is licensed in the UK cannot move to the U.S. and immediately

begin work; he must become licensed by the U.S. authority as well. This

makes it challenging for Bristow to move people around from country to

country and requires forethought about staffing when we are opening

maintenance facilities in a new location.

A licensed engineer carries heavy responsibility. When he has completed

a work assignment, his signature on a Certificate of Release to Service

document certifies the airworthiness of the aircraft. He can be held

criminally liable if his actions contribute to, or result in, an incident.

Head of Centralized Engineering (US) Mark Boudreaux and Repair Station Manager Randy Blanchard

TH E M A I NTEN A N C E LEA D ERS H I P

AN D THEIR TEAMS STRIVE EVERY

DAY TO M EET TH E CO M M ERC I A L

NEEDS OF BRISTOW’S CUSTOMERS.

OUR THAN KS TO THESE LEADERS

AND THEIR TEAMS:

• John Wilson

EBU Engineering Manager

• Nick ‘Tufty’ Travers

WASBU Engineering Manager

• Neil Seabrook

AUSBU Engineering Manager

• James Kennedy

NABU Director of Maintenance

• Scott Clark

COBU Head of Engineering (UK)

• Mark Boudreaux

COBU Head of Engineering (US)

• Mark Plunkett

IBU Head of Engineering


CONFIGURATION CONTROL

In the helicopter transport industry today, a helicopter manufacturer

delivers an aircraft, and the operator customizes and configures it to

suit its specific needs. Those needs can be global or regional, and they

certainly are mission or task specific, such as search and rescue (SAR),

offshore transportation or training. Clients also can specify certain

configurations for the aircraft dedicated to their contracts.

Every aspect of a helicopter’s configuration is tracked in detail. We must

know precisely what components are on the aircraft, where they came

from, and how they have been serviced and maintained. Bristow’s

global and regional Configuration Control and Supply Chain groups help

with tracking this information, which is needed for regulatory purposes

and also for our own knowledge.

Danie Lordan is a Fleet Engineering Specialist and the Business

Process Owner (BPO) for Configuration Control in Aberdeen. He

notes that document management is an important part of his team’s

work. “We have Bristow-generated documents and others from the

manufacturer that instruct the technician precisely what should be

done to maintain and service a specific aircraft. There are Airworthiness

Directives (ADs) and Alert Service Bulletins (ASBs), which can change

frequently, and it’s the job of Configuration Control to ensure our people

are working with the absolute latest versions,” says Lordan.

The regulatory agencies that oversee aviation MRO require that

companies like Bristow maintain an audit trail of reference documents

that have been used for maintenance work orders. According to Lordan,

“If an incident were to occur, the regulators would want to know precisely

which documents were used to direct the work done by the technician.

The engineer signs off on the work he performs and is responsible for

using the most up-to-date documentation available.”

This is one area that is expected to benefit from processes built into

SAP once it goes live later this year. “We plan to use SAP to give the

maintenance staff everything they need,” says Lordan. “They can be

sure that everything they use to do their job is to the latest and greatest

revision and standard. And rather than having the maintenance person

go collect that data by himself, we will put everything out for him so that

all he has to do is familiarize himself with the latest revision to go do the

job.” Lordan says this will save significant time for the engineer and help

him be more productive.

THE UK CAA ANNOUNCES MAJOR CHANGES TO OFFSHORE OPERATIONSThe UK Civ i l Aviat ion Authori t y (CAA) recent ly

announced major changes to the rules governing the

use of helicopters to support the offshore oil and gas

industry. Bristow welcomes the move to improve safety

in the helicopter transport industry. Our engineers stand

at the ready to create modifications and install new

configurations if necessary.

IT Directors Bobby Joseph, Noel Malcaba and Larry Strykowski

IBU Engineering Manager Tim Dobbs


Also under the purview of Configuration Control is the award-winning

Design Office based in Redhill in the UK. This exceptional group

develops modifications for our helicopter fleet as well as for external

customers. The Design Office has a long history of innovation dating

back to the earliest days of Bristow Helicopters and is recognized for

industry-leading innovations that have become the new benchmarks for

safety in this industry.

Design disciplines include avionics, mechanical installation, structures,

stress analysis and full technical publications. This comprehensive

capability allows us to offer complete service, from concept through all

stages of design, manufacture, installation, test and certification.

The combination of our design capability and long experience with

providing 24-hour SAR helicopter services uniquely qualifies Bristow

as the world leader in creating modifications for this specialist activity,

from providing forward-looking infrared (FLIR) installations to aid with

searching in low visibility conditions to a complete package including

auto-hover, rescue and survival equipment.

“These designs are our intellectual property, so they belong to Bristow,”

says Paul Nouch, Head of Design. “We apply to the regulatory

authorities for an approval for these modifications, which certifies that

they are airworthy. Given that we are a global company, our primary

approval is based in Europe, so all of the things that we do are EASA

(European Aviation Safety Agency) approved; through a bilateral

agreement we can get them FAA (Federal Aviation Administration)

approved in the United States. Our design organization based in the UK

also holds CASA (Civil Aviation Safety Authority) approval for Australia,

so we can get these modifications approved in Europe, the United

States and Australia. From there we pretty much cover most regulatory

authority requirements. We might need some negotiation in other parts

of the world, but if we have had a modification accepted in those three

areas, we can generally get it accepted anywhere else.”

MAINTENANCE PLANNING AND EXECUTION

“It takes a lot of forethought and planning to optimize our maintenance

resources and minimize the downtime of aircraft. We have teams at

both the global and the local levels that do maintenance planning,”

says Ben Reed, Global Maintenance Planning Manager. “Basically we

forecast when maintenance is going to be due and send schedules out

to the business units. We plan for the parts and put a lot of pieces in

place to execute the maintenance,” he continues. “We want to get to

the point where planning is done more globally so the local engineers

can concentrate more on the work at hand rather than planning for the

next upcoming activity. SAP will help us quite a bit in consolidating the

planning at the global level.”

Maintenance planning is complicated by the fact that we operate under

so many different regulatory authorities. According to Reed, “Each

business unit answers to the authorities overseeing that country. Our

International Business Unit (IBU) works under several authorities. Not

only is our work dictated by different rules, but we also have to contend

with the differences in equipment from one location to the next. We’re

going through the process now of trying to standardize this as much as

possible. Ninety percent of the requirements across all our maintenance

organizations are the same, so we spend a lot of time on the remaining

10 percent. We believe that SAP will really help us to drive consistency

in the way we approach maintenance planning.”

Reed says that Bristow’s Target Zero program has had quite an impact

on maintenance workers over the years. “Target Zero has been around

for six or seven years now, and it has really improved the way we work.

For example, from a personal protective equipment (PPE) perspective,

our guys are all cognizant of the need to wear safety shoes, eye

protection and a helmet if they are going to be working from heights.

Target Zero also gives us the right to slow things down or stop work

completely if we see that something isn’t right. We don’t let schedules

override safety.”

TRAINING FOR THE FUTURE

With Bristow’s organic growth and the expansion of our fleet, there’s

a need to bring new people into the maintenance organization. John

Cloggie, Vice President and Chief Technical Officer, is credited

with rekindling the company’s apprenticeship program back in

2005. According to Cloggie, “There are apprenticeship programs

today in Australia, Nigeria and the UK. My experience has been

predominantly in the UK, where we started the first program in

late 2005 and have taken on eight apprentices a year since then

in Europe. In September 2013 we increased that to 20 because

we want to train people from around the UK for Bristow’s UK SAR

organization. At this early stage before we move to full service

SAR delivery, we are putting personnel through a full year training

program, at the end of which they’ll be licensed aircraft engineers

and will certify for their own work.”


With maintenance as a global activity, one might expect that each

engineer would conduct his work in his native language. Not so, says

Engineering Manager Tim Dobbs. “English is the language of the

aviation world, so to speak. Right now everything we do is essentially

in English. The maintenance manuals are in English, the technical

documents, the bulletins, and so on. I’ve known people that are

not native English speakers who learn the technical part of it without

necessarily having the conversational aspect of the language.”

Dobbs says that SAP can support multiple languages if the company

ever chooses to go that way. “It is not a concern for the moment, but

that is something we can look at as we do expand. Nevertheless the

technical information will still be in English.”

SUPPLY CHAIN MANAGEMENT TO AVOID DOWNTIME

Helicopter components are subjected to some of the most demanding

conditions and they are regularly replaced to prevent failure during flight.

Angus Kerr is the Global Supply Chain Director. His team works closely

with the maintenance planning technicians to understand upcoming

needs for parts.

“Supply Chain is responsible for providing purchasing, leasing, renting

and provisioning of parts to meet planned and unplanned requirements,”

says Kerr. “The planned requirements exist because we know you can

fly an engine for only 5,000 hours before you have to change it. So we

know, for example, that in another 1,000 hours we are going to have

to put in a new engine, because this aircraft has already flown 4,000

hours. Supply Chain is responsible for that planned provisioning of

engine components at the right time, at the right place.

“We hold stock and we have an equipment stock system around the

world to meet the unplanned requirements,” continues Kerr. “We

have three hubs – soon to be four – where we keep the bulk of our

parts: New Iberia, Aberdeen, Perth and one coming on in Lagos.

Radiating out from those hubs are bases that we call spokes. We

keep a smaller supply of parts at these bases for line maintenance. In

total, Bristow keeps hundreds of millions of dollars in parts inventory

throughout our hubs and spokes. The intent is to make sure that

aircraft aren’t kept out of service waiting for parts, especially for

unplanned maintenance.”

The Directors of Maintenance and Supply Chain from across global operations met in Houston in March 2014 to plan the implementation of SAP.


Director of Maintenance Kelley Brandt

Senior Fleet Engineering Specialist Dave Barron


“Over the next few years, Bristow will begin to have manufacturers hold

the parts in stock for us on consignment as we transition the fleet,” says

Kerr. “This will vastly reduce the amount of inventory we buy and stock

ourselves, although we’ll still keep smaller local inventories to make sure

we always have what we need on hand.”

“The main thing about Bristow’s operations is the focus on safety,” says

Kerr. “Supply Chain contributes to that safety by ensuring that all the

parts we use have certification. When we receive a part, a goods-in

quality inspector reviews it against the requirements to make sure that

it is the right part. We ensure that the parts that we use are only high

quality, fit-for-purpose parts as approved by the manufacturer. We

maintain that process all the way through, so when a part is kept on

a shelf, it has certification so that it is traceable. When it is fitted to an

aircraft, it is still traceable. It is the final responsibility of the engineer to

ensure that the part he is fitting to that aircraft is the right part and is

suitable and is serviceable.”

Mark Becker, Director of Central Operations, focuses on service

delivery for Supply Chain. Becker explains that Bristow recently set up

an Aircraft on Ground (AOG) group that supports the regional business

units 24x7, 365 days a year. “Any part that is going to keep an aircraft

grounded, we start sourcing that part to get it as soon as possible.

This is especially important as we transition to the model of using the

manufacturers as our main source.”

SAP will have a huge impact on Supply Chain processes, according to

Becker. “SAP is going to provide us with more automated tracking of

what we need, what we use, where parts are, and where parts need to

be. This will help us reduce excess and dormant inventory and be more

efficient in planning and purchasing.”

FLEET MANAGEMENT, SUPPORT THROUGH THE AIRCRAFT’S LIFE SPAN

Bristow now has an office dedicated to global fleet management headed

by Nina Jonsson, Global Director of Fleet Management. Jonsson was

recruited for her many years of experience in the fixed-wing world where

fleet management is crucial. Jonsson explains: “Our group handles the

fleet globally and looks at it holistically. We buy the aircraft; we oversee

the configuration of the aircraft and how we want to modify them as

well as how we want to standardize them across the globe. When we

are no longer operating them, we manage the disposal process, either

by selling them, turning them back to a lessor, or parking them and

possibly using them for parts. One of our major undertakings right now

is to simplify our fleet,” she continues. “We are moving aggressively to

as few as eight fleet types over the next five years. We already know

what we’re going to be buying that will comprise our long-term fleet.”

Jonsson spent her first year on the job convincing people of the benefits

of reducing the fleet types in use. “If we simplify the fleet, we reduce

complexity and introduce standardization. It helps us to standardize

processes. It makes the aircraft more interchangeable globally, so we

can move them around the world to support different contracts. We

can use our workforce more productively. And it makes us better able

to address any sort of tactical short-term needs because we eliminate

the extra effort to support all of these different configurations and fleet

types. About 20 percent of our operations have short-term tactical

– and potentially large – contracts at play. We have to maintain that

entrepreneurial nimbleness. If we have everything standardized, we

can focus our resources more intelligently on these strategic short-term

opportunities.”

Bristow now has two representatives at the manufacturers’ locations –

one in Europe and the other in the U.S. Jonsson explains: “They interact

with the production team on a daily basis, following aircraft on the

production line to ensure the helicopters are built to our requirements

and standards. These people are the face of Bristow to the manufacturer

so the manufacturer doesn’t have to make 50 different phone calls

to get questions answered.” Jonsson says the U.S. representative is

in place at Sikorsky, but also handles the AgustaWestland facility in

Philadelphia. The representative in Europe resides at AgustaWestland in

Italy, but also handles Airbus Helicopters in France.


Standardization doesn’t mean Bristow is giving up features or

capabilities. “We are analyzing the modifications we typically do to our

aircraft all around the globe, and we are asking our manufacturers to

incorporate those needs before we take delivery,” explains Jonsson.

“Eventually what we want to do is just get the aircraft ready off the

production line. We pick up the keys and start flying our revenue flights.

It is going to take us a while to get there, but that is the effort that is

under way.”

To reduce the risk of exposure to having one type of aircraft grounded

for a period of time, Bristow is selecting multiple manufacturers that can

deliver light, medium and heavy categories of aircraft. “We’re mindful

of the recent grounding of the EC225s and the impact of taking those

aircraft out of service for a while, but a situation like that is a rarity in this

business,” Jonsson says. “That only happens once or twice in a lifetime.

Still, we have to plan for it and mitigate our risk of a grounding.”

In 2013, a new Global Fleet Support group was created, consisting of

more than 50 staff based in four locations around the world with the

two central hubs in Aberdeen and New Iberia. Team members include

aircraft technical specialists who support each aircraft, engine type and

HUMS system, maintenance programmers and document controllers

to track certification and technical records. Fleet Support reviews all

incoming service bulletins (SBs) and technical documentation, while

issuing technical directives and providing support on maintenance

programs and reliability. Russell Gould, Head of Fleet Support, explains

how the team provides technical support and ensures the continued

airworthiness of the fleet. “This is the true engineering side of the

business and the focal point for all technical issues,” he says. “We are

a liaison to the airframe and engine manufacturers and strive to work

with the manufacturers before the aircraft are in production. We’re

also involved in a number of industry working groups to help provide

operator feedback, which is used to develop future modifications and

improved maintenance regimes.”

BRISTOW CULTURE OF SAFETY, TRAINING

Every major helicopter transportation services company has to perform

maintenance to keep its aircraft operating safely and efficiently. Most

of the tasks that must be performed are standardized due to industry

regulations. It’s the Bristow people who are dedicated to what they

do – going above and beyond the minimum requirements every day –

that are helping Bristow on its journey toward operational excellence.

Cloggie attributes it, in part, to the superior training Bristow provides

its employees. “I worked for a fixed-wing company, and I worked for the

three major offshore helicopter companies, and in each case Bristow

exceeds the training others provide in a dramatic way,” he says.

Target Zero certainly contributes to the positive attitudes that Bristow

employees are known for. Engineers know they can take the time to do

the job right the first time because safety is valued above everything

else. “Before I started working for Bristow,” says Lordan, “I had a

chief engineer that told me something very interesting. He said, ‘If you

haven’t got the time to do the job properly the first time, where will you

find the time to fix the mistakes?’ That’s a very good philosophy to start

off with, and Bristow people observe it every day.”

“ I F W E S I M P L I F Y T H E F L E E T , W E

REDUCE CO M PLEXITY AN D I NTRODUCE

STA N D A R D IZAT I O N . I T H ELP S U S TO

STA N D A R D IZE P RO C ES S ES . IT M A K ES

THE AIRCRAFT MORE INTERCHANGEABLE

G LO B A LLY, S O W E C A N M O V E T H E M

A R O U N D T H E W O R L D T O S U P P O R T

DIFFERENT CONTRACTS.” – NINA JONSSON,

GLOBAL DIRECTOR OF FLEET MANAGEMENT


BRISTOW ENGINEERS RISE ABOVE EXPECTATIONS

BRISTOW EM PLOYEES CONTRIBUTE MORE THAN IS TYPICALLY ASKED OF THEM, AND OUR ENGINEERS CERTAINLY EXEMPLIFY THAT ATTITUDE. HERE ARE JUST A FEW CASES WHERE BRISTOW ENGINEERS SOAR HIGH.

ACCELERATING AN AIRCRAFT’S RETURN TO SERVICE

When a Bell 407 aircraft based in Escravos, Nigeria, was

declared Aircraft on Ground (AOG) for a replacement igniter

box, no one expected to be told that the replacement lead time

would be 240 days. Instead of accepting the eight months of

downtime, engineer Juan Olivier took on the challenge of

finding an alternative solution. Olivier reviewed all three volumes

of the Commercial Engine Bulletins (CEBs) held at Escravos.

Then he scoured online for the CEBs available from Rolls-Royce

until he found the data needed to modify the aircraft to accept

a readily available igniter box. Locating the required parts and

performing the modification took a total of six days, meaning

Olivier’s initiative and dedication saved the client more than 230

days of downtime.

READY TO ANSWER A CALL FOR HELP

Since 1998 Bristow in Australia has provided and operated

rotary-wing services from Barrow Island to drilling rigs and

vessels in support of offshore drilling campaigns, including

Chevron’s Gorgon Project. Bristow also manages the Barrow

Island Airport and provides the ground handling service.

Barrow Island Engineer in Charge Simon Paplos (see photo

page 23) oversees a highly skilled team that is responsible

for maintaining the helicopters used for the Gorgon Project.

“It’s vital to the whole operation that the helicopters are kept

serviceable so the offshore crew get to where they need to be,”

says Paplos. “The engineers, stores and ramp staff continue to

provide a complete professional package that sees us through

the most difficult times, pulling together to provide the best

possible outcome – namely safe aircraft.” Prioritization plays

a big role and game plans are always fluid, which requires a

team that communicates on a high level between engineering

and operations, which is a valued and integral part of the team.

“The Pilot in Charge and I complete the package with regular

discussions on a daily and sometimes hourly basis to ensure

his pilots have the availability of aircraft for the client program,”

Paplos continues.

The team regularly participates in winch training exercises in

anticipation of a situation where someone on a vessel or life raft

requires medical support and evacuation. As part of operational

requirements, the engineers and ramp staff are prepared to

transport the patient to an appropriate medical facility. Jeremy

Randolph, Barrow Island Airport Manager, says the aerodrome

operation relies on the engineers and ramp staff to keep up

the rotary aspect of the operation day in and day out to meet

client requirements. “The engineers work day and night shifts to

ensure this happens and play an integral part in the success of

the contract,” he says.

“IT TAKES A LOT OF FORETHOUGHT AND PLANNING

TO OPTIMIZE OUR MAINTENANCE RESOURCES AND

MINIMIZE THE DOWNTIME OF AIRCRAFT. WE HAVE

TEAMS AT BOTH THE GLOBAL AND THE LOCAL LEVELS

THAT DO MAINTENANCE PLANNING.” – BEN REED,

GLOBAL MAINTENANCE PLANNING MANAGER.


ANTICIPATION OF SAP BUILDS AS

‘GO LIVE’ DATE NEARSBRISTOW IS MOVING TOWARD THE IMPLEMENTATION OF ITS MARKET-LEADING SAP BUSINESS MANAGEMENT SOFTWARE

APPLICATION. THE FIRST PHASE IS EXPECTED TO LAUNCH IN OCTOBER AND WILL BEGIN A NEW ERA IN BRISTOW’S

ABILITY TO MANAGE ITS HELICOPTER BUSINESS AND CUSTOMER SERVICE.

Tessie Hebert, IT Lead for Data Migration, updates key stakeholder engagement planning charts related to the SAP implementation.


WITH THE INITIAL FOCUS ON FINANCIAL AND SUPPLY CHAIN PROCESSES, A DEDICATED

TEAM O F BUS I N ESS PROCESS OW N ERS ( BPOs ) AN D SUBJECT MATTER EXPERTS

(SMEs) HAS BEEN WORKING TO CONSTRUCT A SOLUTION THAT WILL STREAMLINE AND

STANDARDIZE PROCESSES ACROSS THE COMPANY, BRINGING EFFICIENCIES AND

IMPROVEMENTS THAT WILL BE REALIZED BY EMPLOYEES, CLIENTS AND SUPPLIERS.

Chief Accounting Officer Brian Allman described the willingness of

employees to take on this monumental task. “We needed to be able to

pull people away from their regular jobs to do this, and with the level of

effort and extended travel required, it’s easy to expect some reluctance.

But our reality was the opposite. People wanted to be engaged and

be part of something that is the future of our company. The levels of

dedication and pure ownership I’ve seen during this transition to

SAP have been fantastic,” he says. “People were willing to leave their

comfort zones and take on

a critical project for Bristow

and make sure we ge t

there.”

F o r A l l m a n , w h o s e

responsibilities range from

reporting to the SEC and

inves to r s to regula to r y

comp l i ance , audi t and

accounting policies, SAP

provides the required degree of risk management and automation

of internal controls that ensure accuracy and reduce the burden on

employees. “We have a lot of smart and dedicated people who can do

more for Bristow once we move away from manual controls and take

advantage of SAP’s automation,” he says.

“SAP WILL ADVANCE OPERATIONAL EXCELLENCE

B EC A U S E IT W I LL G I V E P EO P LE T I M E TO

FOCUS ON CRITICAL BUSINESS MATTERS AND

ACTIVITIES THAT ADD VALUE.” – BRIAN ALLMAN,

CHIEF ACCOUNTING OFFICER

MEETING THE CHALLENGE

Mark Long, Director, Financial and Reporting Systems, and a veteran

of multiple SAP implementations during his career, has been working

with all of Bristow’s business units across every finance process and

says the project is on track to debut in October. “We’ve taken our

business requirements and are configuring the system to meet those

requirements, building any Bristow-specific solutions that may not be

included in the standard functionality,” he says. “As the SAP project

has progressed, more and

more ownership has been

picked up by the BPOs, and

now this is moving further

out into the organization as

the business unit Business

Re a d i n e s s Te a m s a r e

starting to drive deliverables.

That’s where we need to be.”

Long ’s SAP exper ience

helps keep things running smoothly when a roadblock appears and

anxiety levels rise. “The problems we encounter are just part of the

natural progression of an SAP project, and it helps to know where the

hazards are,” he says.

Bristow Finance BPOs and SMEs in Houston

“ T H E R E I S A LO T O F G O O D W I LL A N D P R ES T I G E

ASSOCIATED WITH SAP. THE FACT THAT BRISTOW HAS

M ADE TH IS TRAN S ITIO N SAYS THAT W E ARE A B IG

PLAYER.” – DEREK DIEDERICKS, FINANCE CONTROLLER,

WEST AFRICA BUSINESS UNIT


Also advising on the project is

North America Business Unit

Controller Margie LeBlanc,

who notes that everyone on

Bristow’s f inance team will

be impacted by SAP and that

being proactive in engaging

people about what’s going on

has generated a lot of interest

and a welcoming at t i tude

toward the arrival of SAP. “Sure, there will be change, but it’s change

that will help us achieve operational excellence and be best in class,”

she says. “There are costs on the front end, but this is a tool that will

make a difference and help us grow Bristow Value Added (BVA).”

THE VALUE OF SAP

In presentations to colleagues about SAP, West Africa Business Unit

(WASBU) Finance Controller Derek Diedericks stresses that the

plat form’s value l ies in i ts

capabilities as a fully integrated

system. “Finance is just the

beginning,” he says. “Once

the other SAP modules are

implemented, we will have a

complete business solution

that w i l l announce to our

clients, vendors and investors

that we are a big player.”

As there are multiple operating and support units in Nigeria due to a mix

of government regulations and legacy structures, Diedericks says they

are facing a number of unique challenges in relation to SAP, but he’s

confident that each one will be resolved. “SAP can handle it,” he says.

“SAP offers a lot more flexibility than our current reporting system, and

that will improve our planning, forecasting and managing capabilities

and lead to better financial results.”

“HAVING AN INSTANT VIEW ACROSS THE ENTIRE

ENTERPRISE OF ALL OF OUR FINANCIAL DATA WILL

BE SO DIFFERENT THAN WHAT WE HAVE NOW. IT

WILL BE LIFE CHANGING.” – MARK LONG, DIRECTOR,

FINANCIAL AND REPORTING SYSTEMS

BPO and Director of Global Supply Chain Angus Kerr and IT Lead for Electronic Publications Don Braun take part in the “BPO Cadence” week, a monthly meeting in Houston during which Bristow BPOs and IT leads from across the company gather to receive training, discuss key activities, and ratify decisions.


He’s also looking forward to having a true business-to-business solution

at his fingertips. “It’s a strategic advantage because our key clients

and suppliers are running SAP, and we’ll be able to directly integrate

with their SAP platforms in the future,” Diedericks says. That means

important information like revenue flight data can be pushed directly

from Bristow to a client or supplier and vice versa. This will eliminate

the need for the manual documentation, scanning and emailing that

bog down the current system. “Our day-to-day operations will be a

lot smoother and quicker, and this will make for better relationships

between all of us,” Diedericks says.

SAP PERSPECTIVES : BUSINESS PROCESS OWNERS

Business Process Owners (BPOs) are the single point of contact for

a business process area. Over the course of the SAP implementation,

they will help define global requirements, design new business

processes, align or modify the organization to support the new business

processes, and ensure the successful deployment and adoption of

these processes. Global Supply Chain Director and Supply Chain BPO

Angus Kerr in Aberdeen says he expects to see a big improvement in

the time-consuming process of matching purchasing orders to invoices.

“Four different elements have to match, and if they don’t, there is a lot

of back and forth between Supply Chain and Finance to resolve the

issue,” he says. “When we have these activities matched seamlessly

with SAP, we will be able to devote more time to purchasing more

effectively.” Another big improvement area will be in inventory, with

parts more clearly categorized and instantly matched with their aircraft

type. “The ability to manipulate inventory data better will make our

overall operations more effective,” Kerr says. “We will be able to improve

support for our aircraft at the bases and have the proper inventory on

hand in advance for greater availability.”

Controlling Profitability Analysis BPO Michael Shaffer in Houston is

working with BPO Matthew Walker in Redhill on significant changes

related to profit centers. The outgoing system is based on locations,

where revenue and expenses are recorded in the aggregate and

not broken down by particular services such as oil and gas, search

and rescue, fixed-wing or training. Profit centers within SAP will be

categorized by services provided and offer much greater detail. “We’ll

no longer have just a single view, but will be able to look at revenues and

costs associated with each line of service,” Shaffer says. “More robust

reporting that is easily categorized will help us analyze information better

and get the answers we need to run our businesses more effectively.”

Brian Allman and Jonathan Baliff, Bristow’s next president and CEO (pink shirt), regularly meet with Bristow Finance BPOs and SMEs to address ongoing SAP activities.


A major consideration for Shaffer and his team throughout the SAP

process is to factor in Bristow’s growth in the years ahead. “We always

want to be thinking about the future and design something that will give

us the capabilities we need as our business changes,” he says. “It’s not

just what we can do today but what we can do in the future.”

“WE ALWAYS WANT TO BE THINKING ABOUT THE

FUTURE AND DESIGN SOMETHING THAT WILL

GIVE US THE CAPABILITIES WE NEED AS OUR

BUSINESS CHANGES.” – MICHAEL SHAFFER,

BUSINESS PROCESS OWNER, CONTROLLING

PROFITABILITY ANALYSIS

Contract-to-Cash/Accounts Receivable BPO Tami Butcher in New

Iberia spent the last year and a half working with subject matter experts

(SMEs) to gain an understanding of every type of contract Bristow has

with its clients and develop a standardized, global invoice format. She

says the daunting task is nearing completion. “We’re just starting to

see the end product,” Butcher says. “We expect it will make us more

efficient with the increased automation in areas such as matching bank

files with invoices. It’s a big endeavor, but SAP will bring efficiency and

stability to our systems.”

Accounts Payable BPO Amy Eynon in Redhill is working with SAP IT

project teams and SMEs to review invoice processing and create one

global process that lets managers and directors approve and process

invoices from wherever they are in the world.

“The current process is extremely manual, with paper invoices and

delegations of approval that are all done by hand or email,” she says.

“The new system puts all of the documents into an online portal that

can be accessed electronically anywhere, anytime.” Training on the

new system is expected to begin in June, and Eynon says the Accounts

Payable group is looking forward to the improvements SAP will bring.

“There is a bit of trepidation, but everyone is ready to move away from

these manual processes and gain a higher level of efficiency.”

General Ledger BPO Sara Jones in New Iberia has the unique

perspective of being at the end of every process stream, since all

financial postings – from invoicing to moving inventory to maintenance

costs – end up in the general ledger. “That’s why we expect to see the

biggest improvements and changes coming from the other processes

that downstream into the general ledger,” she says. “But we’ll also see

the benefits of fewer paper and manual processes with more accurate

and timely reporting.”

The big challenge for Jones and her team is transitioning the chart of

accounts – representing every account on the balance sheet or income

statement – and maintaining it going forward in SAP. “There is always

a need for a new or modified general ledger account, so it’s a moving

target and there is always work to be done,” she says. With training

materials in development, Jones says the excitement over SAP “go live”

is on the rise. “Our team is embracing the arrival of SAP,” she says. “We

all have a lot of time and energy invested in the project, and we all want

to see it succeed. It has been a great experience and the entire SAP

project team has been fun to work with. We just push through the tough

moments and keep going.”

PLANNING

PROJ

ECT

PHAS

E

BLUEPRINT REALIZATION

WE ARE HERESAP PROGRAM PLAN TO GO LIVE

OCTOBER 2012 OCTOBER 2014

GO LIVE


Finance BPOs and SMEs met in Houston in March 2014 to discuss new SAP processes.

Manager, Global Consolidations and General Ledger Services Sara Jones


BRISTOW AUSTRALIA

EXCEEDING CHALLENGES DOWN UNDER AT 5 :00 A.M. ON ANY WEEKDAY, PERTH AIRPORT IS A SEA OF FLUORESCENT WORK WEAR AS AUSTRALIA’S UNIQUE FIFO

WORKFORCE HEADS TO MINES AND RIGS HUNDREDS OR THOUSANDS OF MILES FROM HOME.


BRISTOW TRANSPORTS FIFO WORKERS

Australia’s total FIFO population is estimated to be up to 160,000.

Approximately 4,500 work offshore, with 65 percent catching a

Bristow helicopter to reach their destination. In fact, each year Bristow

undertakes more than 100,000 passenger journeys to get people to

their final work destination, and this has grown in line with the resource

boom that has kept Australia largely insulated from the global market

downturn. Bristow’s Australia Business Unit (AUSBU) is expecting the

number of passengers to increase as much as 25 percent next year.

AUSBU is also expanding capacity, with Sikorsky S-92s extending the

current fleet count to 28.

Established with its own Air Operators Certificate (AOC) in 1967,

AUSBU overcomes challenges including the logistical issues that go with

vast distances, harsh natural conditions – cyclones and extreme heat

are common – and a very high cost operating environment. AUSBU’s

headquarters is in Perth, with a population of 1.9 million. Known as

the world’s most isolated city, Perth is located more than 1,300 miles

(2,090 km) from the nearest urban center that has a population over

100,000, and more than 2,600 miles (4,180 km) from AUSBU’s most

remote helicopter base in Oakey, Queensland.

Bristow Engineer Jim Tawns was recently presented a Certificate of Safety Excellence by Director Allan Blake. Award programs are a key part of Bristow’s pursuit of operational excellence.

For clients, Bristow’s commitment to operational excellence is a major

drawing card. “We don’t just say we’re going to deliver operational

excellence. We actively prove it, by providing measurements on

safety, on-time departures, helicopter availability and the speed of our

response,” explains AUSBU Director Allan Blake.

TRAVEL AGENCY COORDINATES FIXED-WING AND HELICOPTER TRANSPORT

Bristow has no helicopters at the Perth headquarters, so passengers

board fixed-wing aircraft in Perth and fly to Bristow helicopter bases

closer to their ultimate destination. These bases are located around

Australia; Karratha, Exmouth, Barrow Island, Broome and Darwin are

just a few of the far-reaching centers of AUSBU’s helicopter operations.

Bristow Travel, led by Daniel Bowden, opened in November 2013 and

handles the booking of fixed-wing aircraft and the scheduling of helicopter

flights, offering clients a “one stop shop” travel solution. Bristow not only

books flights from Perth to its bases, but also tags passengers’ bags at

Perth Airport and weighs them, so passengers need not pick up and

re-check their baggage when arriving at heliports. This added convenience

means the helicopter manifests are ready to go by the time the passengers

board, significantly reducing processing times and turnarounds.

FIFO STANDS FOR FLY- IN-FLY-OUT, AND IT IS STANDARD PRACTICE IN THE AUSTRALIAN OIL AND GAS INDUSTRY FOR

EVERYONE, FROM CLEANERS AND MACHINERY OPERATORS TO SPECIALIST ENGINEERS, TO TRAVEL TO THEIR WORKPLACE BY

AIR, LIVE ON-SITE FOR SEVERAL WEEKS, FLY HOME FOR A BREAK AND THEN DO IT ALL OVER AGAIN. WHILE OTHER NATIONS

FLY SPECIALISTS IN FROM TIME TO TIME, AUSTRALIA’S RESOURCE PROVINCES ARE SO REMOTE AND SPARSELY POPULATED

THAT ALMOST ALL WORKERS INVOLVED IN THEIR CONSTRUCTION AND OPERATION ARE EMPLOYED ON A FIFO BASIS.

AUSBU Engineer in Charge Simon Paplos oversees the team responsible for maintaining helicopters for the Gorgon Project (see story on page 15).


Bristow Travel Pty Ltd is a fully International Air Transport Association

(IATA) accredited travel agency, booking travel directly on the Sabre

global distribution system. Bristow Travel offers a 24x7, 365 days a year

service to clients and is crucial to the total service offering, allowing for

the seamless coordination of clients’ staff from home to offshore facility

and back home again.

CHALLENGING ENVIRONMENT REQUIRES EXTENSIVE TRAINING, SKILLS

International collaboration and training reinforce the Bristow global

safety ethos within Australia. Australian cadet pilots are part of the

SureTrack scheme, in which qualified candidates can undertake a

two-year program in the U.S., including nine months of training to

obtain their commercial pilot license at the internationally recognized

Bristow Academy in Florida.

AUSBU boasts a team of 116 pilots. Most are highly experienced –

those with more than 30 years’ flying for AUSBU include Bob Turner,

Steve Pearson, Doug Palermo, Tim Wood, Tony Ferris and Jack Ward.

AUSBU INTRODUCES SIKORSKY S-92S TO ITS FLEET

AUSBU operates a diverse fleet of 28 aircraft. Models flown include the

Airbus Helicopters EC225, Airbus Helicopters AS332L, AgustaWestland

AW139, Sikorsky S-76C++, Kawasaki BK-11B2 and the latest addition, two

Sikorsky S-92s, recently joined by two more. The first two Sikorsky S-92s

were flown in on a Russian Antonov 124 from the U.S. through Darwin

and then on to the Royal Australian Air Force’s Curtin base late last year.

“To use a military base for foreign civilian craft required that we obtain

permission from The Department of Defence in Canberra,” says

Logistics Manager David Wollage. From Curtin, the S-92s were trucked

to Bristow’s base in Broome in Western Australia, where they were

reassembled. In addition to being a popular tourist and pearling town,

Broome also serves as an oil and gas industry hub.

Wollage and his team – with the help of Bristow’s central supply chain

in Aberdeen, UK – have been working to ensure the thousands of new

spare parts and equipment required to support the aircraft are at hand.

Logistics Manager David Wollage and his team have played a key role in the successful introduction of the Sikorsky S-92 into the Bristow Australia fleet.


Project Engineer Max Beattie has been responsible for creating all the

new manuals needed, while Pilot Craig Harrington has spearheaded

the flying side of things.

AUSBU PIONEERS INDUSTRY BREAKTHROUGH WITH ITS STERILE MAINTENANCE PROGRAM

One innovation in AUSBU’s operations that is attracting interest is

a new Sterile Maintenance Program. “This program ensures that

engineers have a quiet environment, absolutely free of interruption

or distraction from colleagues or visitors, when they are undertaking

safety-critical tasks,” says Neil Seabrook, AUSBU Engineering Manager

who led the development of the initiative, which the engineering staff

themselves detailed. “As part of our Target Zero safety goals, we hope

to prevent incidents where interruptions and disturbances could cause

potential issues. When these safety-critical maintenance tasks are

being performed, other staff must stay on marked walkways and hold

any discussions with teammates away from the hangar. We post signs

prominently to advise people that sterile maintenance is in progress.”

Engineer in Charge at Bristow’s largest base in Karratha, Kenny May

says the program formalizes and strengthens their existing methods of

preventing the “bugbear” of distraction in the hangar.

R U OK? PROGRAM SUPPORTS SAFETY, EMPLOYEE MORALE

Bristow’s aircrew and engineers are also on FIFO rosters. Pilots,

engineers and logistics, operational and airport staf f fly to their

helicopter bases, where they work their “swing” – sometimes up to 12

hours a day for two weeks – before heading home for two weeks’ leave.

For those who can find the time and energy, some of the bases are

in extraordinary environments. The most notable is Exmouth, home to

the World Heritage-listed Ningaloo Reef, which is famed for its easily

accessible coral and for whale sharks, which are the world’s largest fish

at over 40 feet (12 meters) in length – no threat to humans.

May lives in Adelaide, almost 2,485 miles (4,000 km) away from his

Karratha workplace. His commute to the remote Western Australian

town takes 19 hours door-to-door, including an overnight stop in Perth.

“Working FIFO has its challenges but, for me, the advantages outweigh

the disadvantages,” he says. A recent initiative to house staff together in

a central location has reduced personal problems among staff, who had

previously suffered from isolation.

Bristow employees take part in R U OK? Day, an annual event that emphasizes the value of reaching out to one another.

“The climate is so ferocious, you wouldn’t want to walk anywhere even if

it’s only a few kilometers away,” he says. In summer, the temperature in

Karratha has been known to top 118 degrees Fahrenheit (48 degrees

centigrade), while cyclones also bring strong wind and rain. “It’s made

a huge difference for the guys to be close to shops, to a coffee and to

workmates.”

The Human Resources Department is tasked with recruiting employees

to fuel the growing business. Bristow Australia recruits most of its staff

locally. Its outstanding reputation makes the company an employer of

choice, recently attracting 800 applicants for First Officer positions.

Human Resources Coordinator Kylie Cardinal acknowledges that

working FIFO can place additional strain on employees and their

immediate families – even when employees have time off between

rosters. “We have a formal Employee Assistance Program for employees

and their families, and we take part annually as a company in R U OK?

Day, which emphasizes the value of reaching out to colleagues.

“I believe Bristow was the first company to expand the R U OK? Program

beyond Australia to its other business units. We have sponsored the

creation of an R U OK? Afield web resource, to promote meaningful

conversations among all employees, co-workers, family and friends.”


AUSBU’S CLIENTS ARE GLOBAL OIL AND GAS, OILFIELD SERVICE COMPANIES

Some of AUSBU’s more recent contract wins are as large in scale as the

country in which it operates, as the business unit supports the major oil

and gas and oilfield services companies working in the region.

This year AUSBU won a significant eight-year contract to support

the development of the Ichthys Field and the construction of a

550-mile (885 km) gas pipeline from the field to onshore processing

facilities in the remote north of Western Australia. In order to deliver,

AUSBU will need to recruit additional staff and ensure more hours

of additional aircraft availability a year, while continuing to deliver on

other clients’ goals.

Australian bases might be geographically far apart, but they share a

common approach and culture as part of the international Bristow

network – with an emphasis on safety, operational excellence, reliability

and customer service.

“Whether you’re in the tropics of the remote northwest or being buffeted

by the cold winds of the Bass Strait thousands of kilometers away in the

southeast, you’ll find Bristow team members working together with a

consistent, united approach to support each other and our operations,”

says Blake.

AUSBU GOES ABOVE AND BEYOND FOR CLIENTS

During the 2014 New Year period, Tropical Cyclone Christine hit

Australia’s northwest coast, threatening the safety of workers aboard

offshore rigs. Over a five-day period, Bristow transported nearly 2,000

passengers off the de-manned rigs, with no reportable incidents during

the evacuation or subsequent redeployment.

The passengers were flown out from bases in Barrow Island, Broome,

Exmouth and Karratha, where staff were forced to bunker down without

power and where a recently built AUD$7 million (US$6.3 million)

hangar suffered storm damage. A wide variety of aircraft were involved

in the evacuation / demobilization.

Bristow Australia bases might be far apart, but they are united by their common pursuit of operational excellence and a commitment to achieving Target Zero.


BRISTOW DEFENCE INDUSTRIES PROVIDES MAINTENANCE, LOGISTICS SUPPORT

Since 1998, Bristow Defence Industries (BDI), a part of AUSBU, has

provided maintenance and logistics support from its base at Oakey,

Queensland, servicing Super Puma helicopters from the Republic of

Singapore Air Force fleet. BDI has a regular staff of 70 engineering,

support and management personnel. It contributes to local skills

development with an apprentice training program in the aeroskills,

avionics and mechanical trades.

BDI has participated for 15 years in an annual military exercise

conducted by the Singapore Armed Forces in the military training area

at Shoal Water Bay in central Queensland, Australia. The exercise varies

in size, but can involve land, sea and air elements, inclusive of heavy

lift helicopters and various fixed-wing aircraft. During the exercise,

BDI supported more than 450 flying hours with no injuries to staff. In

addition to transporting those participating in the exercise, BDI staff also

manned a 24/7 SAR capability within the exercise area of operations.

BRISTOW AUSTRALIA BUSINESS UNIT

EMPLOYEES : 481

FLEET: 28

EARNINGS : ABOUT 13 PERCENT OF THE BRISTOW GROUP’S GLOBAL REVENUE

PASSENGER JOURNEYS PER YEAR: 100,000

FLIGHT HOURS : OVER 10,800 IN 2013

BRISTOW EMPLOYEE HELPS SICK CHILDREN WITH BRISTOW UPLIFT

AUSBU’s commitment to local communities has come full circle in

recent months – serving as a very strong reminder to all about the value

of Bristow Uplift. In December 2013, Blake presented a AUD$13,000

(US$11,600) check to an innovative charity that makes dreams

possible for some of Australia’s sickest children. The donation was used

to grant wishes for two children during the Christmas holiday.

In the last two years, AUSBU has formed a strong partnership with the

Starlight Children’s Foundation. Employees regularly donate their time

volunteering and hosting fundraising days.

Bristow employee Glenn Scott knows firsthand what it’s like to suffer

cancer as a child – and the special comfort that comes from having

a wish granted by the local charity, the Starlight Children’s Foundation.

The 21-year-old is now a ground handler at the airport Bristow manages

on Barrow Island, off Western Australia.

“I had just turned nine and felt pretty sick at school one day. Within three

days my stomach was huge and I was gaining weight even though I

wasn’t eating. Obviously, something was wrong,” Glenn recalls. “After

the results from numerous tests came back, the hospital called my

family late one night with the news. It happened so quickly. I’d gone

from kicking the footy (Australian oval-shaped football) with the boys

one day, to being in hospital a couple of days later.”

Glenn spent the next year in hospital in Western Australia receiving

chemotherapy. It was an exceptionally difficult period for him and his

family. Soon after his treatment was completed, the foundation granted

Glenn his ultimate wish – a family holiday to visit Australia’s Gold Coast

and its theme parks – an unforgettable event for the family that helped

them regroup and enjoy themselves after a horrendous year.

When Glenn discovered that his employer would be teaming up with the

charity as part of Bristow Uplift, he relished the opportunity to give other

families battling childhood cancer the same opportunity. To raise funds,

Glenn and some of his colleagues spent their work breaks painting

the airport purple and selling raffle tickets for a signed jersey from

the popular Dockers Australian Football League team to passengers.

Recently, AUSBU pilots and engineers spent several hours entertaining

the young patients and their siblings at Perth’s leading children’s

hospital, helping the children to build “flying machines” and being

interviewed for a television show broadcast around the hospital.

“It was a wonderful experience to be able to bring them some fun,

joy and laughter. I am keen to do it again,” said Senior First Officer

Tang Tong Seng.

As a cancer survivor, Ground Handler Glenn Scott has a personal connection to AUSBU’s support of the Starlight Children’s Foundation.


NEWS

BRIEFS

AUSBU RECEIVES CLIENT AWARDBristow employees in Australia were presented an Appreciation Award

for Safety and Progress by a client. Both the client’s Person in Charge

and Interface Manager were on hand to personally recognize the

Bristow employees’ operational efforts, daily medevacs, cyclone down-

mans and up-mans, and late flights. During the award presentation,

they referred to Bristow’s operations as crucial to the success of their

project. They highlighted the Bristow employees that work tirelessly

behind the scenes, continually chipping away with upbeat spirits and

energy. They also thanked the employees for their strong commitment

to ensuring the safety of all the passengers.

IN SUPPORT OF FLEET STRATEGY, BRISTOW COMPLETES SALE OF 28 BELL 206-L4 AIRCRAFT

In alignment with Bristow’s long-term fleet strategy and to meet clients’

future demands for aircraft that can service increasingly deeper water

exploration and production, Bristow has completed the sale of its entire

fleet of 28 Bell 206-L4 aircraft. Over the next five years, Bristow will

reduce the number of fleet and sub-fleet types to as few as eight.

Bristow employees in Australia were presented an Appreciation Award for Safety and Progress by a client who referred to Bristow’s operational contributions as crucial to the success of the project.


EBU PROVIDES SEAMLESS SUPPORT TO CLIENTBristow employees at the Aberdeen base received positive feedback

from a client for their recent support of offshore flights for UK Prime

Minister David Cameron, senior officials and a supporting press team.

In a letter addressed to Bristow, the client wrote, “I would like to thank

Bristow and all the staff involved in making the flights over the past few

days a huge success. I know there is a lot of hard work and indeed

dedication that goes into the arrangements of these flights, and this

was demonstrated over the last few days. It was a really commendable

team performance from all parties, which our Company and myself very

much appreciate. Please thank every member of your staff involved in

making this trip a success.”

BILL CHILES RECOGNIZED FOR SAFETY LEADERSHIP AT CHC SAFETY SUMMIT

Bristow President and CEO Bill Chiles was recognized for his leadership

in the helicopter transport industry at the 10th Annual CHC Safety

Summit in Vancouver, British Columbia, Canada. In his opening-

day keynote remarks, CHC President and CEO Bill Amelio asked

participants to join him in extending “heartfelt thanks” to Bill on his

upcoming retirement.

“Bill embodies an ideal for which I have been a constant advocate: to

ascend to a higher level of safety created and shared by the industry, for

the industry and, ultimately, for the people who we serve and who we

ask to serve.

“It is with great respect that I acknowledge Bill as an honorable

competitor – but even more, as an enthusiastic partner in creating and

advancing an enduring legacy of safety for our industry.

“I salute Bill’s leadership in helping to show the way for rotary-wing

aviation and other industries to follow.”

SAR PILOT AWARDED FLEET COMMANDER COMMENDATIONOne of Bristow Helicopters’ UK search and rescue team members

based in Sumburgh, Roger Stringer has been awarded a Fleet

Commander Commendation in recognition of his 30 years’ contribution

to the Royal Naval and military aviation. He was presented with the

award at a ceremony in Portsmouth by Fleet Commander and Deputy

Chief of the Naval Staff, Vice Admiral Phil Jones. Roger joined Bristow

briefly as a Senior First Officer working in the Oil and Gas division

before taking up a role in the Gap SAR Transition Team working out

of Sumburgh, Stornoway, Aberdeen and Inverness. In November 2013

he became an integral part of the UK SAR Transition Team based in

Sumburgh and working toward his command qualification.

Speaking of his award and his time at Bristow, Roger said, “I am

honored to have been awarded the Fleet Commander Commendation

after a challenging and rewarding career in the Royal Navy. Looking

ahead, I genuinely feel very privileged to be part of UK SAR and to be

closely involved in the transition project planned for the next two years.”

Director of UK SAR Samantha Willenbacher said, “This commendation

is a testament to Roger’s dedicated service in the military and also

highlights the exceptional caliber of professionals we have working in

the UK SAR team. I extend my warmest congratulations to Roger, and

we are extremely fortunate to have him on board.”

Fleet Commander and Deputy Chief of the Naval Staff, Vice Admiral Phil Jones presents a Fleet Commander Commendation to Roger Stringer.


CONSTRUCTION OF NEW SAR FACILITIES UNDER WAY IN UK

Groundbreaking and early construction on the first of Bristow’s seven new search and rescue (SAR) facilities across the UK has begun, with the goal of

completing two by year-end and the remaining five by mid-2015. The Humberside base is leading the way, starting about a week ahead of the Inverness

site in mid-March. Construction recently started at Caernarfon, and planning approvals have been received for every location.

“We’re very pleased with how the design and approval process went

and are now embarking on an ambitious schedule that allows 30

weeks to complete construction at each site,” says SAR Infrastructure

Coordinator Natalie Dillon. “The recommendations of our end users –

flight crews, SAR rear crews and engineers – played a significant role

in the design and will enable optimal performance when the bases

become operational.”

STANDARDIZED AND SUSTAINABLE

The opportunity to build new bases will bring the benefits of service

continuity as similarities between each base will enable crews to be

instantly familiar with a site wherever they are in the country. “This will

allow them to quickly become comfortable with the facilities, which will

foster improved operating procedures that can be easily shared among

the UK SAR community,” Dillon says.

Each new base is also expected to receive a “very good” rating in

the Building Research Establishment Environmental Assessment

Methodology (BREEAM). BREEAM is the world’s longest and most

widely used method of assessing and certifying the sustainability of

buildings.

AMONG THE ENVIRONMENTALLY FRIENDLY FEATURES :

• Rainwater harvesting

• Solar panels

• Sustainable urban drainage system

• Minimum 25% recycled aggregate in high grade concrete elements

New bases will also be built in Manston, Newquay, Prestwick and St.

Athan. Bases currently operating in Sumburgh, Stornoway and Lee-on-

Solent will receive refurbishments once the UK SAR contract becomes

fully effective.


OSCAR CHARLIE LEGACY CONTINUED IN HELICOPTER NAMING CEREMONY

The legacy of Shetland’s much loved search and rescue (SAR)

helicopter was honored on April 25 when Bristow named their new

state-of-the-art Sikorsky S-92 SAR aircraft “Oscar Charlie” at a short

ceremony in Sumburgh.

The original Oscar Charlie, a Sikorsky S-61N, was operated by the

company on behalf of the Maritime and Coastguard Agency (MCA)

from 1985 until 2007. During its 23 years of continuous service, Oscar

Charlie was involved in numerous operations including the rescue of

survivors of the Piper Alpha disaster in 1988, the rescue of 14 crew

from the foundering oil tanker MV Braer and the rescue of all 60 crew

from the Russian vessel MV Ludohods where Bristow’s crew set the

enduring record of 32 survivors being rescued in one lift. The ceremony

was attended by senior representatives from Bristow and the MCA

as well as the current Sumburgh SAR crew and local politicians and

community representatives.

Samantha Willenbacher, Director of UK Search and Rescue, said,

“We’re very aware of the affectionate way that Oscar Charlie came to be

viewed by the community during its long years of service. That is why it

made sense for us to carry forward the name to our new S-92 aircraft.

We are honored to once again be delivering the search and rescue

service from these islands, and we hope to see the new Oscar Charlie

continuing that legacy for many years to come.”

Alastair Carmichael, MP for Orkney and Shetland, who unveiled the new

name alongside Sumburgh Chief Pilot Jimmy Livitt said, “The search

and rescue service (crews) do a vitally important job across the country,

but it is even more important in an island community like ours, where

many people have to face the challenges of the sea on a daily basis.

“Over the years the search and rescue team (members) in Shetland

have provided a first-class service, which everyone can be proud of;

it is important that they are given the right tools to help them continue

to provide that service. I am also very pleased to see that the new

helicopter will be named Oscar Charlie; it is a name that local people

have come to trust and to associate with the rescue service. I know that

the men and women who serve in the new Oscar Charlie will continue

to maintain its predecessor’s reputation for reliability and excellent

service.”

Bristow set up the civilian search and rescue service in Sumburgh for

MCA in 1983 and delivered the service until 2007. The company began

delivering the service again in June 2013 after winning the Gap SAR

contract from the Department for Transport. Bristow has since been

awarded the full UK SAR contract and will continue to deliver the SAR

service from Sumburgh under this contract until 2026.

Bristow bestowed a revered name on its new Sikorsky S-92 aircraft, “Oscar Charlie,” at a naming ceremony on April 25 in Sumburgh.


BRISTOW CONTINUES ITS COMMITMENT TO NIGERIAN AVIATION INDUSTRY; AWARDS FLIGHT TRAINING TO 20 STUDENTSFor more than 30 years, Bristow has demonstrated its strong

commitment to the advancement of Nigerians in the aviation industry

through training sponsorships awarded to Nigerian pilot and engineering

candidates. This year, Bristow has committed $5 million for 20 Nigerian

pilot candidates to attend flight training at Bristow Academy in Titusville,

Florida. This newest class joins the 40 engineering students at the

Nigerian College of Aviation Technology (NCAT) in Zaria and the 15 pilot

candidates at Bristow Academy already receiving sponsored training.

Looking ahead, Bristow plans to award an additional 20 pilot candidates

with flight training.

BRISTOW AREA MANAGER AND SERVICE DELIVERY MANAGER FOR NORWAY RENEE DE JONG TO RETIRE

Bristow’s Area Manager and Service Delivery Manager for Norway,

Renee de Jong, will retire on July 1. Renee has enjoyed a long and

distinguished career spanning aviation, business and management.

His background as a pilot includes service in the Dutch Air Force,

Helikopter Services, Braathens. He then joined Norsk Helikopter, where

he spent 12 years, including serving as Operations Director. Renee

also worked in a senior management role with SFS Aviation in Thailand.

Renee has flown for offshore operations on the S-76, AS332, S-61

and Bell 212. Bristow thanks Renee for his contribution and his many

accomplishments with Bristow in Norway.

BRISTOW ACADEMY PILOT HELPING ADVANCE WHIRLY-GIRLS’ MISSIONLaura McColm, FAA Chief Flight Instructor at Bristow Academy,

recently stepped down from her position as President of Whirly-Girls

International. But her commitment to the organization’s objective of

advancing women in helicopter aviation is as strong as ever. “Whirly-

Girls is the reason I am where I am,” says Laura, who still serves on the

group’s board of directors. “I received a Whirly-Girls scholarship when I

was starting out and it was extremely helpful, not just financially but as

validation of my career choice.”

Formed in 1955 with 13 members, the organization has grown to

include more than 1,800 Whirly Girls in 44 countries. The Whirly-

Girls Scholarship Fund is the organization’s main focus, growing from

a single $500 award in 1974 to more than $80,000 today. This year

the group set a record by awarding scholarships to 13 women at their

annual awards banquet at HELI-EXPO. Whirly-Girls membership is open

to certified women helicopter pilots, and there is a membership sponsor

program that covers the fees of students who may not be able to afford

to join. Auxiliary membership is also available to aspiring pilots as well

as anyone who wants to be part of the organization.

The Whirly-Girls Scholarship Fund set a record this year by awarding scholarships to 13 women at their annual awards banquet at HELI-EXPO.

“WHIRLY-GIRLS IS THE REASON I AM WHERE I AM.”

– LAURA MCCOLM

Bristow’s Area Manager and Service Delivery Manager for Norway, Renee de Jong, will retire on July 1.


BRISTOW UPLIFT FISCAL YEAR 2014 DONATIONS TOTAL $564,621

Worthy causes around the world are able to successfully carry out their

missions this year, thanks in part to donations from Bristow Uplift. In

fiscal year 2014, Bristow hosted or participated in 99 events worldwide

and donated a total of $564,621.

Bristow is also proud to announce that as part of this year’s Uplift

giving, the following charities and organizations were awarded large

gifts: Disasters Emergency Committee (DEC), The Smith Family, Wildlife

CARE, Hidden Potentials, A Soldier’s Child, Women’s Home, The

Orpheus Centre, The Honeypot Children’s Charity, New Iberia City Park

Playground Project and The Worklife Institute.

From left, Bristow employee spouse Janice Williams, Bristow HR Manager Keir Williams, Smith Family’s Susan Schofield and Bristow SVP and Chief Administration Officer Hilary Ware are joined by a mother and daughter who are beneficiaries of Smith Family support. The Smith Family is Australia’s only national education-oriented charity.

BRISTOW AND AGUSTAWESTLAND ANNOUNCE ENERGY BALL CHARITY: ARCHIE FOUNDATIONBristow and AgustaWestland jointly announced that they have selected

the Archie Foundation as the official charity of the Press and Journal

Energy Ball 2014. The money that is raised will benefit the foundation’s

latest initiative, High 10 for ARCHIE Appeal.

The initiative will provide upgrades to the Royal Aberdeen Children’s

Hospital that will help to improve all stages of a patient’s journey while at

the hospital. In conjunction with the announcement, Bristow Pilots Guy

Holmes, Mike Taylor, Emiel Tjin-Tham-Sjin and Andrew Miller spent

an afternoon visiting with children and their families at the hospital.

Bristow Pilots Emiel Tjin-Tham-Sjin, Guy Holmes, Andrew Miller and Mike Taylor spent an afternoon visiting with children and their families at the Royal Aberdeen Children’s Hospital.


AUSBU EMPLOYEES SHAVE HEADS IN SUPPORT OF LEUKAEMIA FOUNDATION

In support of the Leukaemia Foundation, AUSBU Knowledge Manager

Amy Hightower and Aviation Security Administrator Blanca Garcia

participated in the foundation’s annual World’s Greatest Shave in which

participants make a pledge to either shave or color their hair if their

fundraising goals are met. After only a few weeks, both successfully

beat their goal and ended with a combined fundraising total of

AUD$6,232 (US$5,800).

Keeping to her pledge, AUSBU Knowledge Manager Amy Hightower shaved her head after surpassing her fundraising goals in support of the World’s Greatest Shave.

In addition to participating in the World’s Greatest Shave, Garcia volunteers

at the Bunbury Leukaemia Foundation and for the past two years has

driven patients throughout Western Australia to receive treatment.

In addition to participating in the World’s Greatest Shave, Aviation Security Administrator Blanca Garcia drives patients throughout Western Australia to receive treatment.

BRISTOW SUPPORTS LOCAL SPECIAL OLYMPICS IN NEW IBERIA

A large group of Bristow employees in New Iberia

provided support for the annual Special Olympics

Vermilion, Equestrian Event. A part of the Special

O lympics Louis iana, the Special O lympics

Vermilion serves the Vermilion Parish and Acadiana

community by providing the financial and emotional

resources necessary for handicapped members of

the community to achieve their athletic goals.

In to t a l , Br i s tow cont r ibu ted $ 2,5 0 0 and

volunteered on the day of the event, assisting

Special Olympic athletes as they mounted and

dismounted from horses, walking and leading

the horses and the athletes, selling T-shirts and

taking pictures. Vermilion Parish Schools Assistant

Superintendent of Curriculum Ellen Arceneaux said

Bristow is the reason the event is even possible.

“Without Bristow’s financial support and the help

they provide at practices and the event, we would

not be able to offer this competition for our athletes.

Bristow and its volunteers have helped to make this

event special for our athletes.”

Employees in New Iberia volunteered at the annual Special Olympics Vermillion, Equestrian Event.


ACADEMY GOLF TOURNAMENT RAISES $4,700 FOR WOUNDED WARRIORSBristow Academy in Titusville hosted its first annual charity golf tournament

to benefit the Wounded Warrior Project. The tournament was a major

success, raising $4,700. Through the Bristow Uplift employee matching

gifts program, Bristow has matched this total to bring the total contribution

to $9,400.

The concept of a golf tournament and the specific charity organization were

selected jointly by A&P Mechanics Charles Leister and Arron Barber. Event

participants included Bristow Academy employees their friends and family,

and local members of the community. The event was such a great success

the Academy plans to host it on an annual basis moving forward.

Bristow Academy Director Todd Smith was one of many employees to play in the first annual Bristow Academy golf tournament to benefit the Wounded Warrior Project.

BRENT HULIN WINS CHARITY POKER TOURNAMENT; DONATES ALL TO CHARITY

Bristow’s Brent Hulin (right) won second place at Milestone Aviation Group’s poker tournament at HELI-EXPO and $15,000 in charitable donations.

St. Jude Children’s Research Hospital in Memphis and a local

chapter of the Make-A-Wish Foundation are each receiving a

$7,500 donation, thanks to Brent Hulin’s poker-playing skills in

a charity tournament held at HELI-EXPO. Brent, who works in

global aircraft sales and acquisitions in New Iberia, took second

place in the event, which was sponsored by aircraft lessor

Milestone Aviation Group. Approximately 90 people entered the

tournament.

Brent’s choices of St. Jude and Make-A-Wish are not random

selections, as both organizations had a major impact on his life

while he was battling leukemia when he was 15 years old. “I

was being treated at Tulane University in New Orleans and

was having a difficult time with the chemotherapy treatments,”

Brent says. “They consulted with St. Jude to change up the

treatments and it helped, but it was still a tough year.” Now 29,

Brent is in full remission. “It was almost half my life ago, but

I am glad to be able to make these donations with thanks to

Milestone for putting on the tournament.”

Global Communications

Tricia Morley, DirectorTaylor Long, [email protected]

Bristow Group Inc. 2103 City West Blvd., 4th Floor Houston, TX 77042 t 713.267.7600 f 713.267.7620 bristowgroup.com

Global Communication Network (GCN)

Janet Abadie, NABU

Iyabo Bello, WASBU

Allan Blake, AUSBU

Christopher Bond, Global Safety

Daniel Bowden, AUSBU

Beverly Breaux, NABU

Kylie Cardinal, AUSBU

Renee de Jong, EBU

Yvonne Devine, EBU

Jessica Ditch, NABU

Heather Jehnes, Academy

Amanda Lawrence, Academy

Sally Lemet, IBU

Christine Longtin, Academy

Jon Oakey, IBU

Oladapo Oyeleke, EBU

Amla Ramnasibsingh, IBU

Sandie Richardson, Legal

Inger Marie Roenneberg, EBU

Audrey Smith, EBU

Keir Williams, AUSBU

Arch Currid, Consultant

Linda Gilbert, Consultant

Met Altan, Director,

Global Tax

George Bruce, Vice President

of Integrated Planning and

Performance

Emily Conine, Director,

Financial Reporting and

Technical Accounting

Paul Doxey, Area Manager

- Trinidad

(Effective July 1, 2014)

Andres Garcia, IBU

Business Development

Account Manager

Arne Martin Gilberg,

Area Manager and Service

Delivery – Norway

(Effective July 1, 2014)

Mike Imlach, Vice President

of Operations

Erica Mickens, Director,

Corporate Accounting and

General Ledger Services

Tim Rolfe, Director,

Aviation Safety

Jeff Ryhti, Aircraft

Acceptance

Representative U.S.

Christine Tran, Financial

Reporting Manager

Matthew Walker, Director

of Operations Analysis and

Forecasting

MANAGEMENT CHANGES

BRISTOW CLIENT WINSAUSTRALIA BUSINESS UNIT (AUSBU)

• A one-year contract for

one medium helicopter to

commence in July 2014, and

• A two-year contract for

three large helicopters to

commence at the end of

2015

NORTH AMERICA BUSINESS UNIT ( NABU)

• A one-year contract for one

large helicopter commenced

in April 2014

EUROPE BUSINESS UNIT ( EBU)

• A 29-month contract for one

large helicopter to commence

in June 2014;

• A four-month contract for one


in May 2014 with a 10-month

extension option;

• A four-month contract for one


in May 2014;

• A contract option for two

large and three medium

helicopters extended through

October 2016;

• A transition from one medium

to one large helicopter

commenced in May 2014,

and

• A two-year contract for

one medium helicopter to

commence in June 2014

with three one-year extension

options

INTERNATIONAL BUSINESS UNIT ( IBU )

• A transition from one existing

medium to one new medium

helicopter

TARGET ZERO SAFETY PERFORMANCE IN FISCAL YEAR 2014

• No air accidents

in commercial

operations;

• WASBU and COBU

achieved Target

Zero in all safety

measures;

• NABU achieved

Target Zero for one

year, and

• Aberdeen base

achieved 1,000 days

without a recordable

injury.

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