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C O M P A N YO V E R V I E W
Leadership in Aerospace Manufacturing and After-Sales Service:Airbus Helicopters is setting out a journey of global competitiveness from their local plant in Queretaro, Mexico.
Written by: Mateo Rafael TabladoProduced by: Taybele Piven Interviewee: Serge Durand, CEO of Airbus Helicopters of Mexico
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AIRBUS HELICOPTERS OF MEXICO
Airbus Helicopters has a history of more than 30 years in Mexico. The company used to operate as a subsidiary of
Aérospatiale from France and Eurocopter, while being in the midst of various mergers and acquisitions, but always with the prestige afforded by the leadership of one of the most important aerospace companies worldwide.
Their Mexican operation is important for two key reasons:
• It is the basis of their sales and after-sales for 25 countries between Mexico, Central America, Colombia, Ecuador and Venezuela. • They have a manufacturing plant (their second) in the city of Queretaro. The plant was inaugurated in 2013 with an investment of US $100 million.
As a globally recognized company, Airbus Helicopters’ responsibilities go beyond other manufacturers; the company is subject to important safety requirements and their units must use quality parts and equipment with continuous proper maintenance crucial for preventing accidents.
In a demonstration of the precision and power of helicopters developed by Airbus, pilot Jose Luis Zamora and engineer Erick Perez, both collaborators at Airbus Helicopters of Mexico,
Serge Durand
strengthening alliances
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M A N U F A C T U R I N G G L O B A LAIRBUS HELICOPTERS OF MEXICO
“Our challenge is to develop this industry
in Mexico, reinforcing our commitment of a long-term investment by driving growth into
this new plant”– Serge Durand, CEO of
Airbus Helicopters of Mexico
landed the AS350 b3e on “Pico de Orizaba” -the highest volcano in North America- located at 5,610 meters on May 28th, 2014. This record demonstrates the extraordinary power, reliability and safety of the helicopters manufactured by Airbus.
Serge Durand, one of the most distinguished executives in Mexico, is the current CEO of
XC-EPF EC-120B Colibri for the federal police
- By Alex Lomix
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AIRBUS HELICOPTERS OF MEXICO
Airbus Helicopters of Mexico. Durand has a long experience in the aircraft industry and has been working for more than 30 years for the company- since the days of Aérospatiale.
“My biggest success is to have achieved our level of support and service to our clients, recognized in customer satisfaction surveys”, said Serge Durand, CEO of Airbus Helicopters of Mexico.
Developments in Motion Since 2013, Airbus has increased its stake and growth in Mexico after opening their new manufacturing plant for the assembly and sub-assembly of aircrafts. As part of the first phase in their development strategy the company is moving forward with a serious commitment of supplying helicopters to various agencies of the Mexican government
Their objectives are clear, regardless of any benefits derived from the reforms that occurred in the country recently.
“Our challenge is to develop this industry in Mexico, reinforcing our commitment of a long-term investment by driving growth into this new plant,” Durand said.
Eurocopter AS 350
Ecureuil MMGL / GDL -
By Alex Lomix XC-HPE
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M A N U F A C T U R I N G G L O B A LAIRBUS HELICOPTERS OF MEXICO
BRAL: Which automation advances have been implemented in the production of civil and military helicopters? SD: “We have an automatic system called galvanization (coating with zinc) that protects the surface and is integrated into the assembly line of the aircraft door. We are increasing our automation in the production of airplanes by integrating new systems in each update until we can handle the whole manufacturing process automatically.”
Post-Sale Services, Their Key to Maintaining Leadership After-sales services and aircraft maintenance are key elements during the selling process. Airbus has service centers located in International Airport facilities, such as the central airport in
At the opening of the new plant with the president of Mexico
Key People Serge DurandCEO of Airbus Helicopters of Mexico
AIRBUS HELICOPTERS OF MEXICO
Mexico City, Queretaro, Ciudad del Carmen (Campeche) and Saltillo (Coahuila).
“Selling helicopters is fine, but the client must receive assistance after the sale for the helicopter to have a life up to 30 years. Airbus Helicopters of Mexico’s support and maintenance are key services to our business development strategy. Our number one priority is the satisfaction of our customers. The strong presence of Airbus Helicopters in 25 countries in the region helps us keep high levels of satisfaction.”
“Large quotes usually go at the bottom or top the wide text column, only one per spread, followed by the credit name and position”– Name of person, Company position
www.acb-ps.com | [email protected] | www.cyrilbath.com | [email protected]
XC-LJO Eurocopter AS
350B3 - By Alex Lomix
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M A N U F A C T U R I N G G L O B A LAIRBUS HELICOPTERS OF MEXICO
BRAL: What are some of your expansion plans? SD: “In Latin America, our key countries are Brazil and Mexico, where we have industrial plants. On the other hand, we have developed a support network around the countries we have presence in to ensure our aircraft services.”
SuppliersSecurity is one of the most important aspects in the aerospace industry, there are programs that verify if global standards are being follow, such as Nadcap, a system that detects areas of improvement in order to ensure flight safety and compliance with new requirements or updates, such as regulation AMS2750 related to thermal processes.
ACB and CYRIL BATH are the world leaders in aerospace metal forming solutions. The Group offer includes: - Design, manufacturing and installation of machines for metal forming (Stretch forming, Elastoforming, Hot Forming, Superplastic Forming, Linear Friction welding…) - Supply of related simulation softwar - Parts manufacturing in its own factories Thanks to its experience as press and parts manufacturer, the Group can provide turnkey solutions starting from simulation, tool design, parts development up to Turnkey workshop
Website: www.acb-ps.com
SUPPLIER PROFILE - ACB - AEROSPACE
METAL SOLUTIONS
www.demagruas-hormiga.com.mx
AIRBUS HELICOPTERS M A N U F A C T U R I N G G L O B A L
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Falling short on these requirements risks both accidents and other companies’ ability to continue operations.
In regards to international norms, Airbus Helicopters works with Global Thermal Solutions in Mexico, as well as other local suppliers that are close to their manufacturing plants and have the availability and resources to update their requirements with information about new global aerospace standards for the annual production of these aircraft provisions.
“We have a policy called Global Supply Chain (GSC). We respect the Airbus group policies in general. The GSC policy is very demanding with suppliers in Mexico or anywhere in the world. Safety is a non-negotiable element,” Durand said.
Heat Treatment Mexico NADCAP
Airbus Helicopters in Rio
de Janeiro
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M A N U F A C T U R I N G G L O B A LAIRBUS HELICOPTERS
Sustainability in Air and on LandThe company is focused on minimizing their environmental footprint, even in their new plant in Queretaro in which they generate electricity for their own use and for third parties.
The company operates a wastewater treatment plant that is used for irrigation. On environmental issues such as waste management, the company is subject to *REACH global regulations, a program created by the European community.
Additionally, they have created the quietest helicopters in an effort to minimize noise pollution, such as the EC130T2 Ecureuil, the only aircraft authorized to fly over the Grand Canyon in Arizona, USA.
“Respect for the environment means less noise and less pollution from industrial products. The company policy is faithfully dedicated to respecting the environment,” Durand said.
Growth and Investment in the Region Airbus Helicopters of Mexico foresees a bright future in Latin America, due to the lack of aircrafts produced in the region against the continuous demand of the rest of Mexico and Latin America. The company offers a wide range of ambulance helicopters, specialty sector in which they are leaders in Europe and the United States, with an expected growth of $ 1,000 million mid-term. They
The company offers a
wide range of ambulance
helicopters
AIRBUS HELICOPTERS OF MEXICO
NDT EXPERT México offers services and products global solutions, manufacturing and maintenance, for the aerospace industry in México and Latin America
www.testia.com - [email protected]
MéxicoEXPERT
Non Destructive Testing Worldwide Provider
www.boysen.aero [email protected]
Their helicopters are used by the public and private sectors
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M A N U F A C T U R I N G G L O B A LAIRBUS HELICOPTERS OF MEXICO
Company Information N A M E
Airbus Helicopters
(EUROCOPTER)
I N D U S T RY
Manufacturing / Aerospace
H E A D Q U A RT E R S
Ciudad de Mexico, Distrito
Federal, Mexico
F O U N D E D
1992
E M P L O Y E E S
300
R E V E N U E
USD +$95 million
E M A I L
W E B S I T E
www.eurocopter.com.mx
also provide services to the oil and gas sector, which has expanded their operations in the Gulf of Mexico, among other associated services.
BRAL: What is the production goal in the Queretaro plant for 2015? SD: “We have proven that this plant is international in quality and productivity. It will systematically increase the level of investment in the country, particularly in the Queretaro plant for this being our main site for industrial growth in the area,” Durand said.
“We have proven that this plant is international in quality and productivity. It will systematically increase the level of investment in the country”– Serge Durand, CEO of Airbus Helicopters of Mexico
AIRBUS HELICOPTERS (EUROCOPTER)
Hangar 1 Zona G, Aeropuerto Internacional Ciudad de México, Distrito Federal, México
Tel. +(52 55) 5716-7571 Fax. +(52 55) 5716-7524
[email protected] www.eurocopter.com.mx
