The Proven Business Solutions Model
Definition 1General: Cooperative arrangement in which two or more
parties (which may or may not have any previous relationship) work jointly towards a common goal.
Definition 2Knowledge management (KM): Effective method of
transferring 'know how' among individuals, therefore critical to creating and sustaining a competitive advantage.
Definition 3Negotiations: Conflict resolution strategy that uses both
assertiveness and cooperation to seek solutions advantageous to all parties. It succeeds usually where the participants' goals are compatible, and the interaction among them is important in attaining those goals.
DefinitionEstablishing a long term win-win relationship
based on mutual trust and teamwork, and on sharing of both risks and rewards.
Partnering arrangement can be between labor and management, subordinates and the executive, suppliers and customers, and suppliers and suppliers.
The objective is to focus on what each party does best, by sharing financial and other resources, and establishing specific roles for each participant.
Business IS the primary customerEducation and Workforce Development IS
Economic DevelopmentPhilosophy IS backed by comprehensive
strategic partnerships and operational plans
Example of a BSP Partnership Structure Workforce Development
The Economic Developer drives
the demand side of the model
Workforce Development
prepares the labor force with their programs and
services
Education meets the demand with training programs
ALL PARTNERS WORK TOGETHER TO FOCUS ON AND SERVE BUSINESS
Economic Development Education
TurfResistance to Change (Individuals &
Systems)Duplicative EffortsOrganizational Cultural DifferencesOrganizational SilosShort-Term Nature of Grant
Funding
Demand Supply
Partners Resources
•An urgent requirement or need•The state of being sought after
Economics • The desire to possess a commodity or make use of a service, combined with the ability to purchase it.
• The amount of a commodity or service that people are ready to buy for a given price: Supply should rise to meet demand.
• Along with supply, demand is one of the two key determinants of the market price.
What resources do you use
to meet business demand?
Economic Development
• Block Grants• Tax Abatements• Site Selections• Business Growth• Brownfield Redevelopment• Retention Calls• Strategic Planning• Other…..
Education
•Michigan New Jobs Training Initiative• Curriculum Development• Customized Skills Training• Apprenticeship classes• Other….
Workforce Development
• On the Job Training• Incumbent Worker Training• Classroom Training• Skilled Workforce• Skills Upgrading• Apprenticeship creation• Customized Hiring Projects• Workforce Planning• Other….
• What resources can you deliver to the partnership
• Who is in your network• What resources does your network have• Who can deliver the solutions to your
customer • Can you deliver on your commitments• What partners do you trust and rely on• Who trusts and relies on you• How will your resources blend with your
partners
Understand your programs and services
Learn about your partners Talent Bank
Pre-Employment Testing
WOTC Identification
CRT Training
OJT Training
EEO/CDBG Tracking
Application Pre-Screening
EDJT Grants
Incumbent Worker Training
Resource Rooms
Tax Abatements
TRA/NAFTA Assistance
CDBG Grants
Employer Specific Job Fairs
Labor Market Research
BEST Processes
Lay-Off Aversion Projects
Education and Training Programs
Placement Assistance
Retention Call Programs
Veteran Employment Project
Area Labor Management Groups
Empowerment Zones
Through discovery - identifies the need(s) of the customer – understanding their own assets as well as their partners – assists in providing solutions through their resources or by referrals to partners – - - dependent on the situation and demand.
Prevent Michigan's traditional industries and jobs from leaving the state by adopting a surviving to thriving strategy
Support community-led efforts to prevent plant closings and lay-offs through the development of strategies that link economic development workforce, and education
Create a regional approach to implement these strategies and make a successful transition to new markets, new jobs, and talent development.
Assist Michigan businesses to retain workers, create jobs, and operate competitively in the global market and to attract new companies to Michigan. Growth situationsBusiness enhancement / layoff prevention situations
Attraction situationsClosure situations
How to use your resources to provide solutionsHow to create collaborative partnershipsHow to recognize opportunities for your
customerHow to blend your resources with your partnersA different way of doing local and regional
businessAbout available resources from 21st Century
Partners*The five proven BSP steps (Entry, Fact Finding ,
Solution Design, Implementation, Follow-up)
Identify your Local and Regional Partners
Communicate with those partners
Learn about what your partners do and respect their work
Work on Definable, Targeted Projects/Tasks
Play to Your State and Local Strengths and the Strengths of Your Partners
Create a Formal, On-going Process to Solve New Projects/Tasks
Educate yourself on the BSP’s roleAllow the BSP to make the necessary
decisionsHelp the BSP create the partnershipsEncourage CollaborationUnderstand that it will take time Promote on-going education
Burn your enemies listCommunicate with your partnersStay in your laneWhen you help people get what they want you
will get what you wantYou don’t need to be an expert in everything
(RP)Give away or share the creditCelebrate the successes Under promise and over deliverAlways have positive words for othersPigs V/S Hogs
Senior Technical Advisors
Christine Quinn, President, South Central Michigan Works! – [email protected]
Jim (L14) Lautenschleger, Business Solutions Officer, South Central Michigan Works! – [email protected]