BT in the BeneluxCreating new ways of doing business for tomorrow.

Table of contents

Introduction 3

Who’s BT? 4

Innovation: the heart of our business 8

Our portfolio: what we do 11

Our vision: cloud of clouds 17

Why choose BT? 20

2

We go further together Today and tomorrow.

The world we live in is changing rapidly. Globalisation and digitalisation are two fundamental trends that affect the way we live and do business. To expand your organisation and achieve stunning business outcomes, it’s crucial to effectively react and adapt to these new conditions.

That’s why BT thinks with you. About your data and voice traffic. About your worldwide communication and the benefits of cloud-based solutions. Together, we can help you achieve your goals.

3

Who’s BT?

BT Group is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Our activities include networked IT services, telecommunication services, high-quality products and services for broadband and Internet, landline and mobile services, consultancy and outsourcing.

Our international division – Global Services – thinks and works with enterprises and governmental agencies throughout the world to prepare them for the challenges of today and tomorrow.

BT in the world Operating globally. Helping Unilever grow its

business, while reducingits environmental footprint

• A LeaderGartner Magic Quadrant for Network Services, Global, January 2015*

• Highest product scores in 5 out of 5 use cases

Gartner ‘s Critical Capabilities for Network Services, Pan-European, January 2015*

• A LeaderGartner Margic Quadrant for fommunications Outsourcing and Professional ServicesNovember 2014*

• Highly rankedBT is one of only 15 companies to be included in the Dow Jones Sustainability Index every year since it began 15 years ago

Maximising supply chainperformance for Rodenstock

Helping Fiat race ahead withglobal network outsourcing

Managing a global infrastructureacross 119 countries forBritish American Tobacco

Empowering a financial services transformation in a changingmarket for Standard Life

“Few companies can offer such world-class, global, innovative and sustainable solutions to help us achieve our ambitious vision.”

We have relationships withover 30 universities globally,including, Cambridge, MIT and Tsinghua.

In 2014/15, BT invested £502min research and development.We are one of the largest investorsin R&D of any company in the UK,and globally in the telecoms sector.

In March 2015, BT had aworldwide portfolio of more than 4,500 patentsand applications.

“We were impressed withBT’s extensive global network, their desire and liability to improve the services continuously through innovation.’

“Working very closely with BT, we achieved the migration in an incredible seven months. Our experience is that normal transformation programmes of this type would take about thee-and-a-half years. That’s a six-fold improvement.”

“The BT network is an essential component in the realisation of our corporate IT strategy. It helps streamline the supply chain, enables cost effective manufacture, and supports growth into emerging markets, especially in Asia.”

“The BT outsource solution has allowed FIAT Group companies to focus on core business and deliver efficiency gains and productivity improvement without needing to worry about the IT environment.”

Experts sayAcross more than

18,000employeesglobally

Over 200 offices= 1,000

= 10

of the Fortune 500 companies

of Interbrands top 50 annual ranking ofthe world’s most valuable brands

Providing high quality telecommunications services since

We served aroundcorporate & publicsectorcustomers

Revenues of more than

in 2014/15

countries1701846 98%

82%96%6,500

£5,6bnof the FTSE100 companies

We serve

5

Since 1988, BT has been the leading communication and IT-partner for multinationals, government agencies and prominent local enterprises in the Benelux.

By joining local knowledge to international know-how, BT offers innovative, creative and the best possible solutions for companies that want to take a giant leap forward.

BT in the Benelux Delivering locally.

Delivering reliable servicesto the European Parliament

Helping Sanquin fulfill thehighest demands for quality,safety and efficiency throughoutthr Netherlands’ blood supply.

Providing centrally managedinternet access and remotenetwork access to NATO

“We have chosen the right partner, who will help our organisation to become more efficient and reduce costs.”

“the output of the BT Advise IT audit made it very clear that patching our existing network was no longer an option. The BT Managed LAN proposition will allow us to combine all our communications across a single infrastructure.”

“Information, and the ability to share it rapidly across a coalition, plays a paramount role in 21st century operations as well as political descision-making. To underpin this we need a flexible, future proof network.”

• In Belgium, BT was ranked 16th in the 2014 edition of the Data News ICT Top 1000.

BT was particularly praisedfor its work with the European Union institutions and data centre services capabilities (Dec. 2014).

• BT was nominated for a Computable Award in the category ICT-infrastructure supplier of the Year for its work with Unilever (2014).

• In Giarte’s 2014 Outsourcing Recommendation Index, 81 percent of customers would recommend BT. Giarte is an Amsterdam-based research firm with extensive IT and outsourcing knowledge and expertise.

Experts say More than

More than

More than

yearsof localexperience

Delivering networkedIT services in more than

Approximatively

BT Advise professionalservices consultants

km of fibre backbone in Belgium

km of fibre network in the Netherlands

countries

points of presence

2050

100 1,000

5,700450 1,200 people support BTacross the Benelux

= 100

6

BT believes in doing things differently. That’s what sets us apart from the competition. By focusing on these four core areas, we can guarantee a positive customer experience:

Global assetsBT delivers services in 170 countries to more than 6.500 corporate and public customers.

Industry verticalsWe offer services to a broad scale of sectors, like global banking and financial markets, government & health, consumer packaged goods and global commerce.

Professional servicesMore than 2.500 professionals are helping our customers succeed with innovative solutions.

UK strengthBT is the most comprehensive fixed-line service provider in the UK and the largest European investor in telecom R&D. Outside the UK we also benefit from this strength.

BT believes in differentiation.

7

Innovation: the heart of our business

BT has been a leader in open innovation for years. Over the last five years, we invested billions of Euros in global research and development. BT has R&D centres in the UK, the US, China, Malaysia and Dubai. And we collaborate with 30 Universities around the world, like the University of Cambridge, Oxford and Tsinghua (Beijing).

Innovating is in our DNA.

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The best way to discover BT’s innovations is to pay us a visit at one of our Showcase Centres in Brussels or Amsterdam. They are part of BT’s global network of showcases. You’ll see live demonstrations and presentations. You can engage in relevant discussions on how we help companies reach their goals. You can also experience the power of our HD video-conferencing solutions and connect to BT experts all around the globe. Do you wish to visit one of our Showcase Centres? Just contact your Account Manager at BT or send an email to bt.benelux.marketing@bt.com and we will be in touch.

Innovation on display: BT’s global showcases.

Our portfolio: what we do

An overview of our services

We bring together a broad portfolio of services to offer you integrated solutions.

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BT ConnectOur global network is at the heart of it all. It enables us to connect you to your people, your customers and the world.

• We serve 170 countries with more than 700.000 access connections, using 4.700 PoP’s.

• We own 60.000 km of terrestrial fibre and one of the world’s largest broadband satellite networks.

• We support throughput that’s equivalent to downloading one million HD videos every month.

BT OneYour business communicates in a number of different ways. We integrate all channels – IP telephony, Voice VPN, video conferencing, data sharing,… - and make them work together for a better user experience.

• We support over 1.7 million managed IPT users of which over 300.000 are cloud-based.

• We serve more than one million end-users of our conferencing and collaboration solutions worldwide.

• We are a Cisco Global Certified Partner (one of only four), Microsoft Gold Partner and Avaya’s only Worldwide Platinum Partner outside the US.

13

BT Contact

Organisations aspiring world-class customer satisfaction need complete contact management solutions.

• We provide Inbound Contact platforms for over 52.000 customers.• Eight out of 10 of the top 10 global airlines use our BT Inbound Contact

Solution.• We have physical nodes in 42 countries and terminations

to anywhere in the world.

BT ComputeYour business ambitions are global? Your IT platforms should be too. We provide IT services in our worldwide data centres and deliver them over our global network.

• We offer the world’s best global cloud infrastructure. More than 20 BT data centres enable cloud services across five continents.

• In the last four years, we have won 10 industry accolades for our innovation in cloud services.

• We securely hosted the London2012.com website, attracting more than 450 million visits and enabling almost 40 billion page views at a peak rate of 55.000 views per second.

14

BT AssureFirewalls, web security, intrusion prevention, threat monitoring, … You name it, we provide it for securing your business and data.

• We have a 2000+ strong security community.• We monitor and manage over 30.000 devices around the clock

from 14 accredited global security operations centres.• During the London 2012 Olympics, we blocked over 212 million

malicious requests.

BT TraceQuick access to information and assets at different points throughout your supply chain is a key factor in driving your efficiency.

• We provide air logistics. • Inventory management makes efficient managing of information a lot easier.• Our asset tracking and end-to-end visibility solutions provide access to your

information no matter when or where you need it.

15

BT AdviseOur experts around the world design, build and run creative solutions for your company.

• We support over 260 clients worldwide.• We have invested £1 million in our Advise Centre of Excellence.• We have over 4000 members on our knowledge management system.

Service from BTWe’re happy when you’re happy. That’s why we provide an always-on service.

• We are recognised as market-leading for customer service and innovation.• We have around 10.500 people dedicated to our service organisation.• We globally support key business languages in addition to specific local

language requirements.

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Our vision:cloud of clouds

Our vision is to help you move confidently and successfully along your journey to cloud whilst minimising the complexity, risk and cost. To give you a choice of roadmaps that work for your organisation, in a way that will deliver the results you need without creating any blind alleys, U-turns or future issues.

We call this the cloud of clouds and our role is as the cloud services integrator. This is our technology vision. Much of it we already deliver today and we are continually building and investing in it to create all of it as a reality in the future.

Welcome to the ‘cloud of clouds’

“We aim to provide our customers with a strong end-to-end service level agreement guaranteeing performance, predictability and flexibility. And we have the expertise and capabilities required to defend and protect our customers, providing trust and confidence in the cloud.”Luis Alvarez, CEO, BT Global Services

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Why choose BT?

Meet our customers

As a global leader in managed network IT services, BT works for local as well as large national companies and institutions. We serve:• 100% of the FTSE 100 companies• 84% of the Fortune 500 companies• 400 large national and international companies in the Benelux• The world’s top stock exchanges, leading broker-dealers and biggest banks• National and local government organisations

21

BT: a sustainable ICT-provider

This world is our greatest riches and it must be handled with the greatest care. That’s why BT, besides being an ICT provider, is also a major practitioner of implementing sustainability strategies. We are committed to reducing the carbon intensity of our global business by 80 per cent by 2020. So far we have achieved 43 per cent reduction by becoming more energy efficient and by increasing our use of renewable energy.

BT: a responsible business leader

SOS Children’s Villages

BT has been connecting companies all over the world for more than 30 years. Last year, we started with connecting communities in Africa as well. The ‘Connecting Africa’ project provides broadband Internet to more than 700.000 people. Children living in Children’s Villages now have access to extra education tools, e-learning courses and mentoring programmes developed by the charity.

Besides that, we’re using our skills and technology to raise money for good causes. For example, our unique Emergency Response Team responded to Typhoon Haiyan in the Philippines to help restore communications.

Johan Cruyff Foundation

The Johan Cruyff Foundation uses sport as a positive influence for children from impoverished areas or suffering from a disability. A noble cause.

That’s why BT Benelux donated an eLearning platform from BT Learning Solutions, a virtual environment for course materials and other training resources, remotely accessible over the Internet.

What are external experts saying about BT?

Our performances don’t go unnoticed by external specialists. BT Global Services is recognised for its market leading products and services:

“BT has developed a strong IT business, with a core portfolio that includes consulting and professional services, as well as a centralized core of global accountmanagement team and supporting specialists that is perhaps the best in the business.”

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment, February 2014

“BT Global Services is very strong in comparison to other global data centre and cloud service providers, because it has taken an evolutionary approach to its portfolio development which mirrors the range of market readiness for virtualized IT services.”

Global Data Centre and Cloud Services product assessment, Current Analysis, John Marcus, May 2014

BT has recently been awarded…

• Partner of the year by Compuware (2013/2014)• The 2014 Info Security’s Global Excellence Award for BT Assure Analytics• ‘Best use of Networking/Cabling’ at the FS Tech Awards 2014 for BT & Visa Europe• Service Provider of the year by Cisco Netherlands (2015)

Recognitionon all fronts.

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The 2012 London Olympic and Paralympic Games

Setting up a telecommunications network for the Olympic Games is a monumental undertaking. BT Global Services rose to the challenge with aplomb, running a seven-year marathon with many hurdles along the way. The result? London 2012 was the most connected Olympic and Paralympic games of all time, with tried and tested technology and incredibly extensive testing alleviating any possible risks.

More than 5.500 kilometres of optical fibre, 11.500 fixed telephones, 500.000 hotspots and 961 terabytes of information set the bar sky high for future iterations of the iconic sporting event.

NATO Summit Wales 2014, Celtic Manor

The 2014 NATO Summit in Wales was attended by 60 world leaders. Providing impeccable communications via a complex service mix including 350 telephone lines, 65 ISDN channels and foolproof security was a huge challenge. Not only did we succeed in that challenge, we assembled a secure core infrastructure in just six weeks time.

Philips

For the managers of the Royal Philips Electronics, staying in touch is both a daily affair and a logistical nightmare. With BT’s help, the Philips executive committee in the Netherlands set up a video-enabled boardroom.

By communicating virtually, the executive committee increases operating efficiency while decreasing travel costs.

Discover a few of our succesful cases in the Benelux and around the world:

Nothing but passion for our customers.

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Why people choose us…

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The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. ©British Telecommunications plc 2015 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: 1800000

Visit our website: http://www.globalservices.bt.com/bnlx/en/home Contact us: info.benelux@bt.com

BT BelgiumTelecomlaan 91831 Diegem - BelgiumPhone: +32 (0)2 700 22 11

BT NetherlandsOffices Minerva, Herikerbergweg 2 1101 CM Amsterdam Zuid-Oost - The NetherlandsPhone: +31 (0)88 212 8000

BT LuxembourgRue Eugene Ruppert 12L-2453 - LuxembourgPhone: +352 (0)40 56 37 1

Also, take a look at our blog: http://letstalk.globalservices.bt.com Follow us on LinkedIn: http://www.bt.com/be/LinkedIn