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1 Building a More Profitable Future with UCaaS Monday, March 4, 2019 Jonathan McCormick, Chief Operating Officer, Intermedia
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Building a More Profitable Future with UCaaSMonday, March 4, 2019
Jonathan McCormick, Chief Operating Officer, Intermedia
Intermedia: The Business Cloud
FOUNDED 1995 // GLOBAL PRESENCE // SERVICING ~6,500 PARTNERS & 120,000 BUSINESSES
1. Best reliability and support
2. Easiest for partners to work with
3. Integrated experience for end users
Our Focus
4
It’s one thing to claim you offer industry-leading support –
it’s another to deliver.
Catch the UCaaS Wave
Source: Frost & Sullivan
Don’t miss this huge opportunity
What is Intermedia Unite?
PHONE SYSTEM
CONFERENCING &
SCREENSHARE
FILE COLLABORATION
TEAM CHAT
Value of Intermedia’s Reseller ProgramMaximum Control, Maximum Margins
▪ Increase your top-line revenue opportunities
▪ Expand your margins – make up to 50% gross margins
▪ Get help closing the sale
▪ Don’t stress about the telco taxes – we handle that for you!
▪ Choose to sell under your brand or leverage
Intermedia’s brand
OWN THE CUSTOMER RELATIONSHIP
Intermedia’s Reseller Model
Intermedia’s Strategic Mission:
Making UCaaS Easy for Partners
• Because Your Time is
Valuable…and Profit
Matters!
CONFIDENTIAL 9
Sales SupportOnline pre-qualification, quoting,
circuit testing
Our 360º Approach to Partner Success – We make it easy
Technical
SupportJ.D. Power-certified 24/7
support • web based & live
OnboardingWe help you get your customer
set up rightBilling & TaxationWe handle all taxation (even
if you do the billing)
OrderingOnline or with sales support
TrainingOnline and on demand
Sell MoreUp sell and cross sell 30+
integrated add-on services
Marketing ResourcesBrandable sales resources,
marketing automation tools
10
Empowering Partners through
Actionable Insights
Mark Sher, VP UC Product and Marketing
What are Actionable Insights?
Data that allows you to make well-
informed decisions or take action.
What are Actionable Insights?
To be effective, the data must be:
What are Actionable Insights?
Relevant
To be effective, the data must be:
What are Actionable Insights?
Relevant
Timely
To be effective, the data must be:
What are Actionable Insights?
Relevant
To be effective, the data must be:
Timely
Easily Visualized
What are Actionable Insights?
Relevant
Timely
Easily Visualized
Accessible
To be effective, the data must be:
Actionable Insights for QoS
OngoingPre-sale
Actionable Insights for QoS
OngoingPre-sale
Soft Client Appliance (VSA)Management Tool
Intermedia VoIP ScoutVoIP Scout Contains 3 Powerful Tools:
VoIP Scout Advantages
• Identify and address potential issues
before you deploy the service to
maximize customer satisfaction
• Control the entire network testing
process from start to finish
• Tests for jitter, packet loss, latency
and bandwidth
VoIP Scout
• Sends test calls to and from the
Intermedia network and
measures call quality
• View test results in the
management portal at any time
• Share easily visualized results
with your customer
VoIP Scout Results
Good Bad
Actionable Insights for QoS
OngoingPre-sale
Introducing
Intermedia Unite EnvisionTM Analytics Platform
Incident Map:
At-a-glance
representation of
your customers that
are having issues.
Partner Dashboard for Quality Monitoring
Quality Analytics:
Sort customers by
quality or by call
volume.
Partner Dashboard for Quality Monitoring
Partner Dashboard for Quality Monitoring
Quality Analytics:
View quality
analytics for a
specific customer.
Includes calls and
meetings.
Partner Dashboard for Quality Monitoring
Quality Analytics:
Search for a
specific time range
for calls/meetings.
Partner Dashboard for Quality Monitoring
Quality Analytics:
Understand, in
detail, where an
issue with a
specific call exists.
Partner Dashboard for Quality Monitoring
Partner Dashboard for Quality Monitoring
Quality Analytics:
Understand, in
detail, where an
issue with a
specific call exists.
Partner Dashboard
for Alerts and Notifications
Manage Notification:
Create your own
alerts based on your
custom criteria
Partner Dashboard
for Alerts and Notifications
Manage Notification:
Create specialized alerts
for all customers, groups
of customers or specific
customers.
Partner Dashboard
for Alerts and Notifications
SMSEmail
Current PromotionsFree Phones; Incentives to switch customers
© Intermedia.net, 2019 CONFIDENTIAL
Terms apply to promotions mentioned above
Switch Your Customers to
Intermedia
Thank You
