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Building An Application On The SugarCRM Platform John Mertic ©2011 SugarCRM 7/20/12 1
Building An Application On The SugarCRM Platform
John Mertic
©2011 SugarCRM Inc. All rights reserved.
7/20/12 1
Who Am I?
l John Merticl Contact Info
l http://jmertic.wordpress.coml Twitter: @jmerticl [email protected] ( SugarCRM )l [email protected] ( PHP )
l Community Manager for SugarCRMl http://www.sugarcrm.coml http://developers.sugarcrm.com/wordpressl Twitter: @sugarcrmdev
©2012 SugarCRM Inc. All rights reserved.
27/20/12
My books
3/24/2011
@2011 SugarCRM Inc. All rights reserved.
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http://amzn.to/enioPVhttp://t.co/UFRHNSO
What is CRM?
What is SugarCRM?
Why build on SugarCRM?
Customer Relationship Management
What is CRM?
CRM is about Customers
CRM is about Growing and Retaining Customers
SugarCRM: The World’s Fastest Growing CRM Company
l Businessl Leading provider of Open Source CRM Softwarel Founded April 2004 in Cupertino, California l Europe Head Office in Munich, Germanyl IBM Global Alliance Partner
l Market Tractionl Award winning productsl 3rd largest global CRM Providerl 1M users, 80,000+ organizationsl 400+ partners on five continents
l Fastest Growing l 118%+ billings growth Q1 2012 over Q1 2011l > 11 Million downloads l 2,500+ New customers in 80 countries
Leader Position in CRM for
Midmarket - June 2010
Sugar Editions
7/20/12 ©2011 SugarCRM Inc. All rights reserved.
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We Believe in Putting the User First
We Believe in an Open Cloud
We Believe in an Open Ecosystem
Integrations Social
CloudMobile
SugarCRMOpen Ecosystem
OW2 Ecosystem
7/20/12 ©2011 SugarCRM Inc. All rights reserved.
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Where is CRM going?
x AnythingRelationship Management
Where is CRM going?
xRM is about Connections
Where is CRM going?
xRM is about Building and Fostering Connections
Why not just use one of the million existing web frameworks?
7/20/12 ©2011 SugarCRM Inc. All rights reserved.
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Evolution of Web Development
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So what does SugarCRM give you?
Modular Design
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Source: http://nl.wikipedia.org/wiki/Bestand:Puzzle-piece.jpg
MVC Framework
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Metadata Driven Views
7/20/12 ©2011 SugarCRM Inc. All rights reserved.
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User Authentication and Access Control
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External Services Integration
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Web Services API
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Ease of Administration
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Source: http://www.flickr.com/photos/44124284912@N01/428051636
Easy to use developer tools
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Source: http://www.flickr.com/photos/skistz/398429879
Upgrade safeness
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Source: http://www.flickr.com/photos/christianacare/5124005356
Resources
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http://www.sugarforge.org
http://amzn.to/enioPV
http://t.co/UFRHNSO
SugarCRM Community
Join the Monthly Community Webinar
When: 3rd Wednesday of each month at 11:00am US Eastern Time
Where: WebEx ( http://bit.ly/iJANYC )
7/20/12 ©2009 SugarCRM Inc. All rights reserved.
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Questions?
@2011 SugarCRM Inc. All rights reserved.
3/24/2011
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