Building Team Synergy

Facilitated by:AHMAD NAZRI MOKHTAR

EXERCISE: WHO AM I MATRIX?

MY NAME: ________________________________________________

POSITION TITLE: __________________________________________

DIV/DEPT: ________________________________________________

SOME ISSUES AND CONCERNS I HAVE WHEN RELATING WITH OTHERS:

We’ll share knowledge

We’ll have FunWe’ll Play Roles

We’ll learn

What is there for the day . . .

PROPOSED LEARNING RULES IN THE COURSE• EXERCISING LEADERSHIP IN IMPROVING PRODUCTIVITY

• SHARING YOUR NEEDS, CONCERNS, WISHES, FEELINGS, ETC.

• SEEKING FEEDBACK FROM OTHERS

• MAINTAINING HIGH POSITIVE TO NEGATIVE FEEDBACK RATIO

• ASKING “WHAT’S HAPPENING HERE AND NOW?”

• EFFECTIVE COMMUNICATION PARAPHRASING, PERCEPTION CHECKING, STATING/REFLECTING FEELINGS, LISTENING ACTIVELY

• RESPECTING IDEAS, NEEDS AND FEELINGS OF OTHERS

• IDENTIFYING AND SHARING LEARNING

• MINIMIZE INTERRUPTIONS – SWITCH FON OFF, ETC.

LEARNING PRINCIPLES• COMMITTED

• OPEN

• POSITIVE

• ENJOY THE PROGRAM

• ACCEPT LEARNING

• PARTICIPATE

• PRACTICE

• PUNCTUAL

ACTIONS FOR PERSONAL DEVELOPMENT

YOUR TASK DURING THIS COURSE IS TO NOTE DOWN:

• IDEAS WHICH STRIKE YOU AS BEING PARTICULARLY USEFUL• HOW YOU WANT TO MAKE THEM WORK FOR YOU• WHEN YOU INTEND TO APPLY THE LEARNING POINTS INTO

PRACTICE

PURPOSE

TO HELP YOU BECOME MORE EFFECTIVE IN THE COURSE ANDAT YOUR WORK PLACE

PROGRAM OBJECTIVES DEVELOP TEAM AND SELF

CONFIDENCE

ENHANCE RELATIONSHIP SKILLS IN THE TEAM

INSTILL THE IMPORTANCE OF LEADERSHIP

PERSONALITY PROFILING

An approach by Dr. Carl Jung to translate

individual style/profile of communication

There are 4 dominant styles/profiles of

communication:- Intuitor- Thinker- Feeler- Sensor

INTUITOR THINKER FEELER SENSOR

EMPHASIS IDEAS, CONSEPT, THEORY LOGIC, SYSTEMATIC HUMAN INTERACTION ACTION, WANTS RESULTS, INNOVATIONS, FUTURE ANALYSIS, INQUIRY FEELINGS, EMOTIONS GETTING THINGS DONE

SATISFACTION PROBLEM SOLVING ENJOYS SEEING A ENJOYS “READING LIKES QUICK RESULTS. ORIENTED, BUT NOT PROBLEM TO BETWEEN THE LINES”, ENJOYS MAKING THINGS IMPLENTING IT IMPLEMENTING INTERPERSONAL HAPPEN.

STRENGTHS ORIGINAL, IMAGINATIVE, RATIONAL, PRUDENT, EMPHATY, PROBING, PRAGMATIC, ASSERTIVE, CREATIVE, IDEALISTIC EFFECTIVE LOYAL & TRADITIONAL COMPETITIVE COMMUNICATOR VALUES

IN CLOTHINGS ERRATIC AND HARD TO CONSERVATIVE, COLORFUL, MOOD INFORMAL, SIMPLE, NEAT PREDICT COLOR COORDINATED ORIENTED BUT NOT FANCY

SPACE FUTURISTIC, MODERN ORGANIZED PERSONALISED CLUTTER

PROFESSION LEADER MANAGER COUNSELOR SPECIALIST

PESONALITY PROFILE ANALYSIS

When to use team

Use team when … There is a clear purpose The job requires the people to work

together Ample resources are available

CONSTRUCTION GAME QUESTIONS . . .

• HOW DO YOU FEEL?• ANY DISAGREEMENT? WHY?• WHAT MADE YOU ACHIEVE YOUR GOAL?• WHAT ARE YOUR STRENGTHS? SETBACKS?• WHAT WAS YOUR STRATEGY?• WHO MADE THE MOST DECISIONS? WHY?• WHY YOU FAILED?• WHAT MAKES YOU DECIDE TO FORM A TEAM?• WHAT WERE SIMILAR TO WORK SITUATION? EXAMPLES

CONSTRUCTION GAME SUMMARY

TO WIN/BE COMPETITIVE . . . .• SET YOUR OBJECTIVES/GOALS/MISSION/VISION• ANALYZE . . .

COMPETITORS OUR UNIQUENESS

STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

• POLC (PLAN, ORGANIZE, LEAD & CONTROL) - MOST IMPORTANT ELEMENT IS COMMUNICATION• EVALUATE• ALL THE ABOVE ARE ACHIEVED THROUGH TEAM WORK/EFFORT & THE

USE OF VARIOUS SKILLS – NEGOTIATION, PROBLEM SOLVING & DECISION MAKING, COMMUNICATION & INTERPERSONAL, LEADERSHIP, ETC.

TWO IMPORTANT COMPONENTS IN COMMUNICATION

• WHAT WE SAY “CONTENTS”

FOCUS ON:

- INFORMATION - QUESTIONS - INSTRUCTIONS, ETC.

• HOW WE SAY “PROCESS”

FOCUS ON:

- TONE OF VOICE- STYLE- INDIRECT SIGNALS- FACIAL EXPRESSION

- VOCABULARY

SENI MENDENGAR DENGAN AKTIF

DENGAR DENGAN JUJUR IALAH MENGAMBIL BERAT IAITU MENYAYANGI

DENGAR DENGAN TELITI IALAH PEKA IAITU MEMAHAMI

DENGAR DENGAN REAKSI IALAH BERKONGSI IAITU KETERBUKAAN

DENGAR DENGAN RASA TANGGUNGJAWAB IALAH BERANI IAITU MENGAMBIL BAHAGIAN

SATU FALASAFAH . . . . .

HI HI HII !

“Let me be honest with you”“To tell you the truth” “To be frank with you”

Translation: Dishonest Communication.

Powerful Choice: Avoid this verbal distraction, and you’ll keep your audience focused on your message.

Verbal Faux Pas – The Words You Use Can Empower or Confuse –

“I’ll try” Translation:

Non-commitment. “I’ll try to give you a call next week.” So when we say we’ll try, what we are really saying is, “Maybe I will – maybe I won’t. I’ll give it a shot, maybe, and if I don’t follow through or fail, don’t hold me to it.” In life you don’t try–either you do or you don’t. Powerful Choice:

Better to eliminate use of this word. Speak in the active tense and convey that you are working towards something.

“I will call you by Wednesday to set up a luncheon date.”

“You know” or “You know what I mean” Translation:

Confusion. The phrase implies, “It’s obvious what I’m trying to say. I shouldn’t have to say any more-you know what I mean. Can’t you read my mind?” For many, the first thought is, “No I don’t know what you mean, please tell me.” “You know” is a speech filler which gives the speaker time to think about what to say next.Powerful Choice:

Keep your message concise by eliminating the use of this phrase. Pause instead, and you’ll avoid this speech distraction and add clarity to your message.

“Sure can, but . . .”Translation:

Dishonest. Obviously, the truth is after the “but” and it is a way of giving excuses. It portrays uncertainty in the speaker and shows lack of confident.

Powerful Choice:

Use “and” instead of “but”. It strengthen your reasoning about a topic. It also gives you confident to further elaborate what you mean.In order to communicate powerfully, we need to be selective about the words we choose to use.

Explain Yourself! The Reason Why Excuses Sabotage Your Success

Is there a difference between an excuse and a reason?

“Is there really a difference?”

Explanations come in two forms – excuses and reasons. Remember: you make excuses and you give reasons.

The next time you are faced with the prospect of explaining your actions, ask yourself: “Is this an excuse or a valid reason?”

Always find the courage to behave with Integrity and honor your self-respect. When faced with a choice, the question is what will you do?

Making Excuses or Giving Reasons !

Saying “NO”

Be sure you have all the facts before making a commitment

Ask yourself “Is this a unreasonable request?”

Take Your Time

Set goals

Speak up – without excuses or apologies

Repeat your position if they won’t take “no” for an answer

Feel good about your decision to say “no”

BUSH’S BRAIN

UPON EXAMINING BUSH’s BRAIN, TWO SIDES

WERE FOUND, LEFT AND RIGHT.

IN THE LEFT SIDE THERE WAS NOTHING RIGHT AND IN

THE RIGHT SIDE THERE WAS NOTHING LEFT .

AN AMATEUR CAN ONLY LEARN WHAT HE/SHE LIKES TO DO

A PROFESSIONAL CAN LEARNWHAT MUST BE DONE

HOW DO WE VALUE OURSELVES?

WHAT IS OUR DREAM?

WHAT IS THE MEANING OF LIFE AND WORK FOR US?

HOW DO WE CONTINUEFIND WAYS TO IMPROVE?

WHAT HAVE WE CONTRIBUTE TO OURFAMILY, COMMUNITY AND ORGANIZTAION?

PERFORMANCE

JOB KNOW HOW(Knowledge & Skills)

I CARE (Attitude

)

[Environmental Factors X Hygiene Factors]

PERFORMANCE FORMULA . . .

I Care I Don’t Care

I Know My Job

I Don’t Know My Job

LaggardLearner

Maintainer

EXCEPTIONAL NEEDS (ACTUALIZATION)

Purpose - Meaning - Love

COMPLEX NEEDS (ESTEEM)Achievement - Accountability

Professional DevelopmentResponsibility – Respect

- Education

SIMPLE INDIVIDUAL NEEDS (BELONGING)Recognition - Happiness - Known

ENVIRONMENTAL NEEDS (SAFETY)Security - Organization - Ownership

BASIC NEEDS (PHYSIOLOGICAL)Buying Power

5

4

3

2

1

PYRAMID OF NEEDS

HOW DO WE MAINTAIN OUR MOTIVATION?

WHAT NEEDS TO BE DONE?

IS THERE ANY SIGNIFICANT/SPECIAL NEEDS?

DISCUSS IN YOUR TEAM AND PRESENT. (10 Minutes Discussion)

PEMULIHAN OTAK TERBIAR

RESURRECTION OF THE MIND

VS

PART OF THE SOLUTION

PART OF THE PROBLEMVS

Are you . . .

ULARBANGAU VS

CARINGAMBIL BERAT

UNCARING TIDAK KISAH

VS

KERJAKUVS

KERJAMU

PEKAK

PEKAVS

MASALAH

CABARANVS

KENAPA TAK JADIWHY UNSUCCESSFUL?

NAK BAGI JADIHOW TO SUCCEED?

VS

A Leadership Story: A group of workers and their leaders are set a task of clearing

a road through a dense jungle on a remote island to get to the coast where an estuary provides a perfect site for a port.

The leaders organise the labour into efficient units and monitor the distribution and use of capital assets – progress is excellent. The leaders continue to monitor and evaluate progress, making adjustments along the way to ensure the progress is maintained and efficiency increased wherever possible.

Then, one day amidst all the hustle and bustle and activity, one person climbs up a nearby tree. The person surveys the scene from the top of the tree.

A Leadership Story: And shouts down to the assembled

group below… “Wrong Way!”

(Story adapted from Stephen Covey (2004) “The Seven Habits of Highly Effective People” Simon & Schuster).

“Management is doing things right, leadership is doing the right things”

(Warren Bennis and Peter Drucker)

Managers versus LeadersMANAGERS LEADERS

Do things right Do the right thingAccepts status quo Challenge/change itShort range view Long range perspectiveBuilders ArchitectsProblem solving Inspiring & motivatingAdministers InnovatesCopies An originalMaintains Develops

Are leaders made or born?

Leadership

Types of Leadership Style

Leadership Characteristics• Involves non-coercive influence• Is goal directed• Requires followers

Change Leadership

Theories of Leadership

Situational Leadership Theory

Transactional and Transformational Leaders

Transactional

Use formal rewards and punishmentsDeal makingContractual obligations

Transformational

Uses personal attributes to inspire followersExcites followers

Factors Affecting Style

“A leader is best when people barely know he exists”.  Not so good when people obey and acclaim him.  Worse when they despise him. 

But of a good leader who talks little, when his work is done and his aim fulfilled, they will say, "We did it ourselves."

-- Lao Tsu, 600 B.C.

True Leader

4 Strategies to DevelopCharismatic Leadership Qualities

Develop visionary skills

Practice being candid

Develop warm, positive,humanistic attitude.

Develop an enthusiastic, optimistic, energetic personality.

Follower Characteristics

Identification with the leader and the vision

Heightened emotional levels

Willing subordination to the leader

Feelings of empowerment

Five Types of Followers

Independent, uncritical thinking

Independent, critical thinking

Passive Active

Alienatedfollowers

Survivors

SheepYes

people

Effectivefollowers

Dynamic Follower

Responsible steward of his or her job

Effective in managing the relationship with the boss

Practices self-management

Conclusions

Male and female leadership styles tend to be more alike than different.

No one style of leadership is always the preferred leadership style.

Leadership is not value free and culturally-bound.

A short course in leadership

The six most important words…The five most important words…The four most important words…The three most important words..The two most important words…The one most important word…The least important word…

I admit I made a mistake.

I am proud of you.

What is your opinion?

If you please. Thank you. We I

Imagine a person who has never known any modern technology (for example someone living in the heart of a dense jungle). One day this person is given a radio tuned in to a very precise radio station and he finds it suddenly extraordinary to be able to listen to music through what is essentially a small box. He is told that to listen to this music he need only press the 'on' button without having to do anything else to listen to this music. This person thinks this radio is a wonderful invention and then spends a number of years listening to this radio and to the same program as the radio stays on the same station all of the time. And then one day someone else comes along and shows him that there are a multitude of other stations and frequencies to listen to with many other programs that can be as interesting as the first.... We are in the position of this person and our potential can be compared to this radio. Our potential is not yet fully exploited and we are not yet aware of certain of our hidden talents.

Something to ponder . . . .

Thank You