Weekly Local Jobs/Training/

Volunteer Bulletin 22nd/05/2015

2

We now have 26 people into

employment of their choice.

Have you recently gained

Employment, if you have please

let a member of staff at RAK know.

Thank you.

3

Index

Pages: 4 to 30 Various Job opportunities.

Pages: 31 voluntary opportunity

Pages: 33 to 36 Job Profiles Counsellor and

GP’s Receptionist

Pages: 37 Continuation CV content and layout

4

obs Jobs Jobs

Jobs Jobs

Jobs

5

Migreat is a platform dedicated to democratizing the migrant world’s most valuable resource: information. We are the first place where future and existing immigrants to a city can build their social relationships and network.

Read more: http://www.indeed.co.uk/

Responsibilities

Write Community articles for the Arabic Community in the UK and try to bring traffic

for what you produce. Detailed guidelines regarding content and format will be shared

with you. We’re looking for the following type of light hearted content:

Anything that is trending in the Arabic community in the UK or London

Any topic that is being widely discussed and is of interest to the community.

News about the Arabic community/diaspora in the UK or London.

Events and similar.

Should I get in touch?

Yes you should, especially if you have exceptional Arabic writing skills and are well

connected with the Arabic community in the UK, in particular London. It’s an added

bonus if you can identify with one or more of the following:

A creative self-starter with an eye for details;

Interested in newly arrived Arabs with an understanding of potential problems they

face when settling in the UK;

Experienced in editorial work (newspapers, blogging or other forms of media);

SEO and social media experience.

A successful applicant will be able to use desk space at our big, bright and creative

office in Aldgate East.

Application procedure:

Apply by sending your cover letter, updated CV and two test articles for the Migreat

Communities platform.

Remuneration: £200 for a minimum of 20 articles per month

6

Howell jones solicitors

We have a vacancy for a full-time Receptionist with secretarial skills at our busy Raynes Park office.

Role The successful candidate will:

Meet and greet clients, suppliers and staff

Answer and transfer telephone calls in a pleasant, helpful and professional manner, taking detailed and accurate messages when required

Provide general administrative support to the office including assisting with general typing, photocopy-ing and ordering stationery

Deal with incoming and outgoing post and faxes (including collection and distribution)

Ensure the reception and meeting areas are clean and tidy

Any other ad hoc administrative duties as are rea-sonably required

Read more: http://www.howell-jones.com/

7

Programmer College of North West London Vacancy Number 000781a Salary £28,632-£30,312 per annum inclusive Conditions of Employment College Support Staff Additional Information Click Here To Apply

We are looking for someone with the ability to use programming

languages appropriately to capture and analyse data and present complex information clearly. Experience of programming and

developing applications in VB.net, ASP.net and MS SQL Server is

essential, as is proficiency in web based client side JAVA script and CSS.

This position offers up to 27 days paid annual leave per year plus

public holidays and Occupational Pension plan.

To request an application form and information pack, please

download the information from www.cnwl.ac.uk or telephone, quoting the appropriate post reference number 000781 on 020 8208 5140.

To read more on: http://www.cnwl.ac.uk/

8

Materials Management Officer Job Reference: 396-7258-AH Employer: Kingston Hospital NHS Foundation Trust Department: Procurement Location: Supplies, Kingston upon Thames Salary: £17,742 to £20,873 pa inc https://www.jobs.nhs.uk/

A chance to join a rapidly changing and expanding procurement team at a forward thinking NHS foundation trust. We are looking for an

individual keen to learn about materials management in the healthcare sector; someone who is able to methodically deal with

information and data and translate that into fantastic customer

service. You will need to be strong willed, numerate and a great

communicator with a close eye for detail. This is a genuine opportunity for the right candidate to start a new

career in procurement and materials management and make a

significant contribution to the care of patients and provide crucial

support to clinical staff. For further details / informal visits contact: Dawid Godlewski on 0208 9735320 or email dawid.godlewski@kingstonhospital.nhs.uk

9

Maintenance Engineer Salary/Rate: £30000 - £32000/annum Location: Kingston upon Thames Posted: 19/05/2015 (15:15) Agency: Curve Group Holdings Ltd Closing Date: 01/06/2015

Our client, a leading provider of integrated services - specialising in energy, technical, FM & business process solutions for the built environment - are recruiting for a Mechanical Engi-neer to be based at Kingston Hospital. This is a permanent full time role . The role holder will be responsible for the delivery of mechanical planned maintenance and reactive repairs and will ensure that the services comply with the contract requirements and industry best practice.

Qualifications Qualified to city and guilds standard in a mechanical discipline Experienced in an FM environment preferably within Healthcare Excellent customer service skills Preferably experienced in providing AP duties Knowledge of water bylaws/ L8 Needs to demonstrate a good understanding of complex mechanical HVAC systems and asso-ciated controls

http://www.cv-library.co.uk/job

10

Accounts Assistant -4-6 months Temp cover Salary/Rate: £10.00/hour Location: Ashford Posted: 2015-05-12 12:49:10 Agency/Employer: Clarke Recruitment Solutions

My client is currently looking to recruit an Accounts/finance Assistant to join a well-established accounts team in the Ashford area to cover maternity leave. Reporting in to the Manager, your main responsibilities of Accounts Assistant will include: Purchase ledger Matching GRNs to invoices. Batch code and input all invoices. Payment runs Nominal Ledger Bank reconciliations Sales ledger Raising and sending out invoices. Cash allocation Credit control Additional ADHOC duties

http://www.kingstonuponthamesjobs.co.uk/uk-jobs/

11

Support Worker

Employer: Richmond Fellowship, The Reference: 15/131 Published on: Tue 19/05/2015 15:37 PM Closing on: Sun 31/05/2015 23:59 PM Working Pattern: Full Time, Permanent Salary: £18,250 - £19,250 DBS Check: Enhanced Location: Haringey

Your role as Support Worker will see you:

Be a keyworker to allocated service users ensuring they have up-to-date and complete support plans addressing their individual needs

Advising on tenancy issues, welfare benefits, financial and budgeting matters

Addressing their practical and emotional needs – from helping them to find employment, training or educational opportunities, to enabling them to grow in social confidence

Provide housing related support to the tenants, enabling them to lead in-dependent lives in the community

Read more: http://www.jobsgopublic.com/jobs/support-worker

12

Finance Officer (Banking & Payroll) Employer: Look Ahead Care and Support Reference: 4642/INT Closing on: Mon 01/06/2015 23:59 PM Working Pattern: Full Time, Permanent Salary: £22,000 to £24,000 Plus Study Support DBS Check: No Location: W8 5HY Read more: http://www.jobsgopublic.com/jobs/

A dynamic, friendly and innovative charity known for its life-changing

services is looking for a self-assured and meticulous Finance Officer (Banking & Payroll) who shares our positive outlook, and who is keen to contribute to an organisation that shapes brighter futures. Your additional responsibilities:

Ensuring data received from the HR Department and operational staff is accurately and promptly recorded.

Calculating and checking payroll entries for maternity leave, sickness

absence, pensions and other items.

Responding to queries in a courteous and timely manner.

And what you’ll need:

Excellent time management, IT and communication skills, impeccable at-tention to detail, the ability to meet tight deadlines and to expertly man-age your workload.

A background posting journals and working with a general ledger system.

Payroll administration experience.

13

Community Investment Administrator

Employer: A2Dominion

Closing on: Mon 25/05/2015 23:59 PM Working Pattern: Full Time, Permanent

Hours: 35 hours per week Salary: £23,000 per annum

Location: Staines

Read more: http://www.jobsgopublic.com/jobs/

Are you looking to develop your career into a role that offers more than the

usual administration tasks?

We have a fantastic opportunity for someone to join our team as a Community Investment Administrator. This role is a great mix of various administration

duties with some finance elements. You will provide support to the team by maintaining our team records concerning spend, ensuring invoices are

submitted correctly and on time, recording details of residents who attend our events and producing graphs and reports in Excel. You will also liaise and build relationships with our suppliers.

To be successful, you will be organised with a high attention to detail and

previous experience of using Excel. You will be a confident and professional communicator and eager to learn. This is a great role where you will have the opportunity to use your own initiative and contribute new ideas to improve

processes. Training will be provided, so if you are looking to begin your

administration career and learn from a supportive and experienced team apply today!

14

Events Assistant

Peter Lockyer / Kew Salary £18,000 - £21,000

Location Richmond Upon Thames, London Posted on 12 May 2015

Closing Date 25 May 2015

The events team of the Foundation and Friends of the Royal Botanic Gardens, Kew is responsible for a portfolio of 60+ events a year designed to support the membership and development teams in their fundraising strategies and goals. The events team is currently looking to hire an Events Assistant to support the programme. This entry-level role will have exposure to the entire events

programme and is designed to give support to the events team, as well as

providing the opportunity to take ownership of some events, during the course of the year.

The Events Assistant will deal with guest communications, update and maintain the database, liaise with Kew experts to coordinate event scheduling, book

travel and accommodation for the development team, provide administrative support and have full responsibility for some small events.

This is a twelve month fixed-term contract with a summer start date.

Read more: https://www.charityjob.co.uk/jobs/events-assistant/

15

Records Assistant

The Association of Commonwealth Universities (ACU)

Salary £21,047 - £23,756 Location City of London, London, Greater London

Job Type Contract Posted on 21 May 2015

Closing Date 04 June 2015

The Association of Commonwealth Universities (ACU), a registered UK charity, has managed international postgraduate scholarship programmes for almost 60 years. Most of our work is for external sponsors, including three UK government departments. In all cases, we are committed to helping sponsors meet the ob-jectives of their investment and to providing an excellent service to award hold-ers themselves.

You will provide support to the Senior Records Officer in all aspects of records management and archiving procedures for both the Commonwealth and Chevening Scholarship Schemes.

This is an excellent entry level position for someone with a strong interest and motivation to start a career in the Higher Education sector. You will need to be a self-starter with the ability to motivate yourself. You must have excellent atten-tion to detail and enjoy dealing with volumes of data and records.

Benefits include 27 days holiday per year plus 4 discretionary days and bank hol-idays, competitive pension scheme, childcare vouchers and excellent support for learning and development.

For further information and details of how to apply, visit our website.

16

Finance Assistant FareShare Salary £17,152 per annum Location London, Greater London Category Admin , Finance Sectors : Social Welfare Posted on 18 May 2015 Closing Date 26 May 2015

Job Description

A fantastic opportunity has arisen to work with the Finance team at FareShare. In this role you will have the potential to gain valuable work experience; whilst developing new skills in a supportive environment.

The Finance team offers services to the wider FareShare group; by placing

outstanding customer service at the heart of everything it does. Our team

vision is to seek out the most effective ways to meet our customers’ needs.

In this role you will provide administrational support across the FareShare group and play a vital role developing the cash collection cycle of the charity. To

succeed in this role we are seeking a dedicated team player; with excellent

organisational talents and an ‘eye for detail’.

Read more: www.charityjob.co.uk

17

Tour Guide Required The Poppy Factory Salary £28.70 per 2-hour tour Location Richmond Upon Thames, London, Job Type Part-time Category Fundraising , Teaching , General/Other Closing Date 14 June 2015 Read more: www.charityjob.co.uk

The Poppy Factory is an independent charity which was founded in 1922 with the goal of providing paid employment opportunities for disabled ex-Service men and women.

Purpose of the role

The role of our Tour Guides is to help run our pre-arranged two-hour tours, which are open to the general public and take place twice daily, Monday-Thursday. This is a perfect role for anyone who enjoys history and meeting new people, especially those with an interest in the military.

Key Duties and Responsibilities

Greeting visitors and providing refreshments

Delivering a Powerpoint presentation on The Poppy Factory (this will be provided)

Taking visitors on a tour of the factory shop floor

Wrapping and handling cash in the shop (till training will be provided)

Personal Skills and Qualities

Confident with public speaking in an informal environment

Comfortable communicating with people of all ages and disabilities

Motivated and sympathetic to our charitable aims and objectives

Flexible with hours and availability

18

Trainee Accountant Tax Affinity Accountants - Kingston upon Thames

Vacancies:

1) Due to the increasing success of our business, we are pleased to say we are looking for ex-perienced practice accountants and accounts assistants who can become an integral part of our team.

2) We are also looking for business development managers and executives. To apply please email your cv.

3) In the IT department - We are looking to employ a trainee in-house website developer ide-ally with some experienced in search engine optimisation. To apply please email your cv.

4) At certain times in the year we also offer unpaid internships to capable and willing gradu-ates and other candidates who shows a genuine interest in the accountancy profession and show real potential as trainee accountants. These positions also carry the subsequent option(s) of full time employment. We have an opening for an intern currently.

The industry experience gained by previous interns at Tax Affinity Accountants has been greatly appreciated by staff members from some of the biggest accountancy firms in the UK.

Industry experience is not essential but would be appreciated. Other office or customer fac-ing work experience would be helpful in your application. To register for these opportunities and apply please email your cv.

Read more on: http://www.indeed.co.uk/

19

Meter Reader Lowri Beck Services - Surbiton £12,772.50 - £13,747.50 basic pay 37.5 hours per week, on a rota of Monday – Friday / Tuesday – Saturday.

The Role Working to a personalised route, you are required to visit residential and commercial proper-ties, complete visual safety checks, take and accurately record gas and electric meter reads on a Hand Held Terminal (HHT).

The Candidate No experience necessary as full training is provided, however the role can be physically de-manding and involves a vast amount of walking in all weather conditions. The candidate would benefit if they had good geographical knowledge of the area. You will be required to drive your own vehicle which must be insured for business use and have valid tax and MOT; documentation must be provided.

Employee Vetting All applicants must;

have the right to work in the UK;

hold a valid clean driving licence; have a satisfactory basic criminal record check

agree to the Lowri Beck’s Drug and Alcohol policy Interested To apply please visit www.lowribeck.co.uk to submit an online application or alternatively send your CV and covering letter.

20

Afterschool Co-ordinator YMCA London South West - Wimbledon 25 hours per week: Monday-Friday, 2.30pm – 6.00pm, term time, plus 7.5 hours admin/preparation time £10.20 per hour Closing date: Tuesday 26 May 2015

This is an exciting opportunity to lead a team in the provision of high quality childcare and play opportunities for school age children at our YMCA Wimbledon site. The Afterschool Club provides a place for the children to come and play, explore, build on friendships and enjoy the outdoors.

We are looking for someone with a playwork background, who is able to lead on this

provision, develop and support a team of Playworkers, be creative in their approach to a

variety of play opportunities, and provide a range of activities to meet the needs of children of different ages and skill levels. It is essential to hold or be working towards an NVQ Level 3 (Playwork) qualification or equivalent, have good

organisational skills, and knowledge of child protection processes.

YMCA London South West is a Christian organisation and as an employee, you will be

required to respect its ethos and uphold its values.

For an application pack visit our website: http://www.ymcalsw.org/category/job-opportunities/ We do not accept CVs.

21

International Patient Liaison Officer Location: London Independent Hospital - London Non Clinical - Contract ~ Hospital Support Services Proposed Hours Per Week: 37.5 Role Hours: Full Time Role Type: Permanent Read more: bmihealthcarejobs.co.uk

BMI London Independent Hospital in London has an opportunity for an International Patient Liaison Officer to join our dedicated and professional International department.

Role Purpose & Core Responsibilities:

To provide administrative and translation support to non-English speaking patients and their families.

To act as a focal point for non-English speaking families making enquiries.

To act as the interpreter for Arabic speaking patients and to arrange other interpreting ser-vices.

To visit the patients at least once daily to ensure that they are made welcome.

Finance

To ensure that no patients treated at the hospital have the correct documentation/payment methods.

To educate hospital staff in different cultural needs of international patients.

Fluent English and Arabic, with the ability to translate medical terminology.

Competent keyboard and PC skills

Organisational skills

Methodical and numerate

22

International Patient Liaison Officer Location: London Independent Hospital - London Non Clinical - Contract ~ Hospital Support Services Proposed Hours Per Week: 37.5 Role Hours: Full Time Role Type: Permanent Read more: bmihealthcarejobs.co.uk

BMI London Independent Hospital in London has an opportunity for an International Patient Liaison Officer to join our dedicated and professional International department.

Role Purpose & Core Responsibilities:

To provide administrative and translation support to non-English speaking patients and their families.

To act as a focal point for non-English speaking families making enquiries.

To act as the interpreter for Arabic speaking patients and to arrange other interpreting ser-vices.

To visit the patients at least once daily to ensure that they are made welcome.

Finance

To ensure that no patients treated at the hospital have the correct documentation/payment methods.

To educate hospital staff in different cultural needs of international patients.

Fluent English and Arabic, with the ability to translate medical terminology.

Competent keyboard and PC skills

Organisational skills

Methodical and numerate

23

Tesco— Customer Assistant - Part Time - Surbiton Hook Read more: http://www.tesco-careers.com/

Main Responsibilities

The Customer is at the heart of everything we do.

It s your responsibility to ensure:

Customers get the finest shopping journey.

Customers are always able to get the products they need.

Customers are excited by our promotions and find our aisles welcoming.

Customers have a slick and speedy checkout experience.

Customers leave our store feeling valued and satisfied.

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.

Ideal Candidate, Are you warm, friendly and approachable? Do you have a passion to deliver great customer service? Do you thrive whilst working in a supportive team?

Would you go the extra mile for your customers? Can you adapt to working in a fast paced ever changing environment?

24

Team Member - Pizza Hut UK Delivery - 44P7580 Job Description Customers rule in our business! Join us and become part of a team that works together to ensure our customers receive the very best experience!

Role highlights

· Ensuring every customer receives WOW Hutspitality and a great experience at all times

· Maximising sales opportunities by suggestively selling according to customer needs

· Accurately taking orders, ensuring food and drinks are delivered to our customers on time

· Preparing and presenting all food to brand standards

· Ensuring that all products are within shelf lives and maintain correct storage conditions for all food as per brand standards

· Health and Safety/Food hygiene regulations are adhered to

Read more: https://sjobs.brassring.com

25

POWER BAR CUSTOMER ADVISOR (26692) We’re EE, home to Britain’s first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected

Contribute to your store’s success by bringing to life our ethos of sales and customer advice through sensational service

Keep up to date with all of our products, services and promotions, and those of our competi-tors

Engage customers in genuine, enjoyable conversations to understand their needs, help them choose the right products and show them how those products can make their mobile life better

Take pride in the appearance of the store, keeping it clean and tidy at all times.

Have a strong background engaging and delighting customers in a sales or service environ-ment

Be able to show how you’ve worked to and achieved sales targets or deadlines

Show an interest in communications technology

Enjoy being part of a team but still have the drive to work on your own initiative.

Read more: https://apply.ee.co.uk

26

Sainsbury’s You could be working on the checkout, making sure their shopping is processed, packed and paid for with-out unnecessary delays.

Convenience Customer Service Assistant Upper Richmond Road Local View +

Description

It will be down to you to make our customers feel special. You could be working on the checkout, making sure their shopping is processed, packed and paid for without unnecessary delays. Or you could find yourself on the shop floor, helping customers find what they want and explaining anything they need to know. Retail experience would be useful, but it’s really your friendly and helpful attitude that we’re interested in. In order to comply with licensing legislation applicants must be over 18 Candidates need to be over the age of 18.

Full/Part Time

Part Time

Type

Permanent Salary £7.27 per hour. Area of the Business Instore Roles

Week 1 Wednesday 15:00 - 23:00 Thursday 15:00 - 23:00

Read more: https://sainsburys.job

27

Apprentice Maintenance Administrator Employer: Shepherds Bush Housing Group Reference: DOM/15/276 Closing on: Sun 31/05/2015 23:58 PM Working Pattern: Full Time, Contract Hours: 37.5 Salary: £13260 DBS Check: Yes Location: Shepherds Bush Housing Group head office

We have an opportunity for an enthusiastic and dedicated apprentice to join our SBHA Maintenance team.

Apply for our apprenticeship for a fantastic opportunity to kick-start your career. Joining us as an apprentice means that, over two years, you will gain practical experience and training while studying towards a recognised qualification. You will need to complete a Basic Disclo-sure criminal record check and must provide the names and contact details of two referees. One of these must be from a job, college, school, or a voluntary placement.

The successful candidate will be highly motivated and dedicated to completing the 2 year ap-prenticeship course. You will need to be able to manage your time effectively so that you can make the most of the opportunity to study and gain experience in a busy working environ-ment.

Assesment and Interviews will take place between the 21 – 30 April 2015

Our benefits include a Simply Health cash plan and a contributory pension scheme.

Read more: http://www.jobsgopublic.

28

Concierge x4 Employer: Viridian Housing Reference: SI/15/7981 Closing on: Sun 24/05/2015 23:55 PM Working Pattern: Full Time, Permanent Hours: 48 Salary: £22,404.00 DBS Check: Enhanced Location: Greenwich

Viridian Housing is an award-winning provider of affordable housing in the UK with over 16,000 homes in London, the Midlands and West Sussex. We offer a friendly place to work with excellent benefits including healthcare and a strong commitment to learning and devel-opment.

We are recruiting a concierge team to provide a premium 24 hour service at our brand new, development in Greenwich. The concierge will be responsible for day to day security, custom-er services and general health and safety of residents and visitors.

Located at the historic Royal Arsenal Riverside, we intend to set a new standard in the provi-sion of homes in this sector, creating an atmospheric appeal across our communal on-site facilities – including a restaurant and bar, hair salon and treatment rooms, fitness and confer-ence facilities.

The successful candidate(s) will be able to demonstrate good customer service skills and a genuine desire to understand and deliver on our customer needs.

Please note that you should you be successful, face-to-face interviews will be taking place week commencing 25th May 2015.

Read more: http://www.jobsgopublic.

29

Schools Admissions Officer Employer: London Borough of Richmond Upon Thames Reference: 2217 Closing on: Sun 07/06/2015 23:59 PM Working Pattern: Full Time, Contract Hours: per week Salary: £24,210 - £26,664 - Business Support 26 - 29 , based on 36 hours DBS Check: No

Achieving for Children is a social enterprise company created by the Royal Borough of King-ston upon Thames and the London Borough of Richmond upon Thames .

• establishing and maintaining clear, accountable and effective working relationships with schools, other Kingston/Richmond Council services and other local authorities • providing high-quality oral and written advice to parents/carers on school admissions • maintaining data and information to the school admissions database, and other systems as required • checking and processing applications in accordance with statutory and local timescales and guidance • case managing applications to conclusion, making appropriate referrals to Local Authority/ies and outside agencies as appropriate. Read more: http://www.jobsgopublic.

30

Income Officer Employer: Circle Reference: CL2142/EL Closing on: Tue 02/06/2015 11:00 AM Working Pattern: Full Time, Contract Hours: 35 Salary: £25,655 – £30,237 per annum pro rata DBS Check: Yes Location: Islington

Looking for a job where you can really make a difference? We need someone proactive with excellent customer service to join our inspirational and ambitious organisation.

o proactively manage rent and service charge accounts for current tenants and leaseholders. To monitor and report on progress with cases.

To ensure current tenants and leaseholders are made aware of rent and service charge ar-rears.

To take appropriate action in line with policy to recover outstanding rent and service charge payments from current tenants and leaseholders.

The ideal candidate will have the following –

Experience of debt recovery.

Experience of providing a customer focused service.

Experience of negotiating solutions to achieve the objectives of the customer and organisa-tion.

Excellent IT skills, including Word and Excel

Read more: http://www.jobsgopublic.

31

Why Volunteer

To Unlock your

potential

32

The Lifeblood Of Sport

Volunteers are the lifeblood of sport - without them

community sport would grind to a halt.

These pages are designed to give you up-to-date information

about volunteering, whether you are looking to volunteer in

sport or a sports club .

Volunteer Recruitment/Opportunities

Bringing together volunteers with Sports Clubs & others which need their help.

Sportmakers - Sport Makers, quite simply,

Do-it - Database of volunteering opportunities.

reach - Reach is the skilled volunteering charity

Timebank - A national charity inspiring and

connecting people to share and give time.

Investing In Volunteers

Investing in Volunteers (IiV) is the UK quality

standard for good practice in volunteer man-

agement.

Go Kingston Volunteering - Whether you can only spare an occasion-

al hour or two or can make a more regular commitment there is an

array of volunteer opportunities across the borough.

Make 2013 the year you make a difference in Kingston!

Step Into Sport - The Youth Sport Trust aims to support schools to

grow, develop and deploy young people in meaningful volunteering

roles

Active Surrey

Vinspired

Volunteering England - The national volunteering development agen-

cy for England.

33

and

information

34

Job Profile: Counsellor If you enjoy helping people with their problems and want to make a positive difference to their lives, this could be the

perfect job for you. As a counsellor, you would spend time with people and help them talk about their feelings.

You will need some training to be a counsellor and most employers prefer you to have accreditation with a professional

body. Counselling is often a second or third career, and life experience is highly valued.

To become a counsellor you will need to able to build trust and make people feel relaxed. You will need patience and sen-

sitivity. You will be non-judgemental and be able to work with people from all backgrounds.

Working conditions

As a counsellor, you would spend time with people in a safe and confidential environment, where you would help them

talk about their feelings.

People want counselling for many reasons, including because of relationship difficulties, the death of a loved one, or to

improve the way they deal with everyday life. It would not be your job to advise people what to do. Your role would be to

encourage them to look at the choices they have and find their own ways to make positive changes.

You would normally use one particular style of counselling (known as a theoretical approach to counselling). You might

work with people (know as clients) with a wide range of issues, or specialise in an area such as eating disorders or

addiction.

Your work would involve:

building a relationship of trust and respect with clients, agreeing with clients what will be covered in sessions

encouraging clients to talk about their feelings, listening carefully, asking questions and checking that you understand a cli-

ent's situation, empathising with the client’s issues, but challenging them when necessary

helping clients to see things more clearly or in a different way, referring clients to other sources of help if suitable

going to regular meetings with your counselling supervisor, keeping confidential records. In most cases you would counsel

clients on their own and face-to-face, but you could also work with couples, families or groups, or counsel people over the

phone or on the internet.

Working hours and conditions

In many full-time jobs you would work standard office hours Monday to Friday, and would see clients for around 20 hours a

week. Part-time work is also very common. You might see clients in the evenings and at weekends as well as during office

hours. You could work in various locations like schools, colleges, GP surgeries, hospitals or advice centres. If you work for

yourself (private practice), you could work from your own home or an office.

Income

Starting salaries for full-time work are generally between £19,000 and £26,000 a year. With supervisory responsibilities,

earnings can reach £30,000 to £40,000 a year.

Counsellors in private practice typically charge £30 to £50 an hour.

Many counsellors are volunteers, so unpaid work is also common.

Entry requirements

People move into counselling from many different backgrounds. Counselling is often a second or third career, and life expe-

rience is highly valued.

35

Job Profile: Medical receptionists

Medical receptionists welcome patients and other types of visitor. Working behind a desk or counter, they

greet people as they arrive, and let patients know when it is their turn to be seen. They might also have

other duties, for example, updating computer systems, making appointments, dealing with confidential

patient records and handling enquiries made by phone or email.

The medical receptionist's main role is to welcome patients, relatives, members of the public and others as they arrive at a

reception area, and to provide them with information.

Their duties vary from one job to another, depending on the size and type of their place of work, for example, in a:

GP surgery, health centre, dental surgery, accident and emergency department, hospital ward, clinic, walk-in centre

private hospital or clinic.

They sometimes update a computerised records system when patients arrive. For example, they need to make sure that

the records contain the correct address and contact details. This is especially important if a patient has not been seen for a

long time. They might ask new patients to complete a registration form.

Patients might be able to book GP appointments for themselves on the internet, and also book referred hospital appoint-

ments online through the 'Choose and Book' system. Medical receptionists might give out passwords to patients and ex-

plain the system to them. Receptionists can access the electronic patient records system to update appointment times

available by this method.

They might prepare and print out lists of patients who are due to attend each clinic. They make sure that the patient's rec-

ords are available for the doctor, nurse, dentist or other healthcare professional (for example, physiotherapist or occupa-

tional therapist). Some receptionists call out the patient's name when it is their turn. Some surgeries have touch screens

where patients can book themselves in, and an electronic screen in the waiting area that shows whose turn it is next.

Once a patient has been seen, receptionists book further appointments or tests, such as blood tests or X-rays. They must

keep all patient information confidential. They might be responsible for updating patient records. They might record details

of who attended and who didn't.

Medical and dental receptionists make and answer telephone calls to and from patients, healthcare professionals and oth-

ers, such as pharmaceutical sales representatives. If they are giving out test results over the phone, they must make sure

that they are speaking to the right patient, for example, by checking the person's address and date of birth.

Dental receptionists might sell products such as toothbrushes, mouthwash and inter-dental brushes to patients. GP recep-

tionists might process repeat prescriptions for patients, and deal with local pharmacies.

If a clinic is cancelled or a doctor is ill, for example, they might need to phone all the people who were due to arrive, to let

them know and to arrange alternative appointments.

Receptionists might be responsible for keeping the reception and waiting areas tidy. They might, for example, arrange gen-

eral reading material, or books and toys for children, or display posters, leaflets and health literature, in a waiting area.

Apart from greeting and dealing with patients, some receptionists could have a large number of other duties and responsi-

bilities, including: booking meeting rooms organising ambulance transport preparing bills taking payments word processing

Filing sorting and sending things like mail or samples of blood ordering supplies and stationery operating a computerised

telephone switchboard.

36

Job Profile: Medical receptionists cont;

Working hours and conditions

In many full-time jobs you would work standard office hours Monday to Friday, and would see clients for around 20 hours a

week. Part-time work is also very common. You might see clients in the evenings and at weekends as well as during office

hours. You could work in various locations like schools, colleges, GP surgeries, hospitals or advice centres. If you work for

yourself (private practice), you could work from your own home or an office.

Income

Starting salaries for full-time work are generally between £19,000 and £26,000 a year. With supervisory responsibilities,

earnings can reach £30,000 to £40,000 a year.

Counsellors in private practice typically charge £30 to £50 an hour.

Many counsellors are volunteers, so unpaid work is also common.

Entry requirements

People move into counselling from many different backgrounds. Counselling is often a second or third career, and life expe-

rience is highly valued.

Pay and Opportunities

Pay :Medical receptionists in the NHS earn in the range of £14,000 - £18,000 a year, rising to around £18,500 - £22,000 a

year.

Receptionists in the private sector earn broadly the same as those employed by the NHS.

Hours of work : Most receptionists work 37 and a half hours, Monday to Friday. Some might work a shift pattern to cover

evenings and weekends. Full-time, part-time, temporary and flexible working arrangements could be available.

Where could I work? Employers include the NHS (in GP practices, hospitals, health centres, walk-in centres, dental surger-

ies and clinics), the private health sector (including hospitals, dental surgeries and clinics), pathology laboratories and med-

ical schools.

Temporary work, on a casual basis or through short-term contracts, might be available from employment agencies re-

cruiting administration and clerical staff.

Opportunities for medical receptionists occur in towns, cities and some villages throughout the UK.

What's happening in this work area?

The NHS relies on public funding. This is expected to be severely cut over the next few years, and this could

affect recruitment levels. However, the Government has promised to protect NHS services that involve

working directly with patients.

37

38

General layout and content

of

A Skills based CV part two

There is consistent information all

employers will expect to see on your CV.

Personal Details √

Profile/Objective √

Key Skills or Skillsets√

Experience/Career History√

Qualifications√

References

Additional Information

Hobbies and/or Interest.

You do not include, Nationality, Age,

Gender, Disability, NI number, Bank details

or Religion .

Experience/Career History

The golden rule here is, if

applicable your employment

history should cover 10 years.

You always start with the most

recent position held and work

backwards in strict chronological

order.

Your work experience paid or

unpaid, should demonstrate your

achievements accomplished, and

responsibilities held. Ensuring you

meet the specification of the job

you are apply for.

CV Layout

Experience/Work History

Sept 2013 to present Kingston Refugee Kinston Employment Adviser

Deliver initial and on-going IAG to a case load of clients who are seeking

asylum or have gained Refugee status.

Plan ,implement and review SMART Action Plans in accordance to

individual’s immigration status and access to UK public funds.

Coach in the UK recruitment practice and enhance /develop client’s skillset

in the job search process.

Use the headings

that you feel

comfortable with.

Dates: Start date

and end date

include the

month if possible.

Bullet points are useful

as they aid the reader

to retrieve information

quickly .

Provides evidence of

responsibilities,

demonstrates

objectives and

accomplishments of

the role.

Qualification:

Start with you most recent Qualification and record in reverse

chronological order. The golden rule here is your last qualification entry will

be your leaving school certificates In the UK this is the age of 16, GCSE or “O”

Levels.

Training:

In most instances any training we undertake we obtain a

certificate of attendance. Training is recorded in the same format as your

qualifications.

Example:

2009 BA Hons 2:1 Guild Hall University

2007 NVQ Level 3 IAG Newham College

Training

2010 Assessment, Risk and Support Planning

2009 Essential Skills for Employment & Community

based staff.

The dates Qualifications are ob-

tained or the date the course is

attended is adequate information..

State grades obtained and who you

studied with.

39

That’s all for this week.

I will take this opportunity to thank Amira for her

support in putting the bulletin together each

week.

If you would like support with applying for any of

the opportunities or to discuss any of the articles

please email or telephone me.

Tel: 0208 549 6589/0208 547 0115

Email:

Yvette.Duncan@Refugee Action Kingston.org.uk

Service delivery days:

Wednesday’s, Thursday’s and Friday’s