BUS 119Week 4

BUS 119 – Principles of

Personal &

Organizational

Leadership

Overview – Suggested and Required Actions for this week

• Read Chapters 9 & 10 in your text book

• 2 Discussion Questions – Original Posts – Due by Thursday, 11:59 pm

• Quiz – Due by Sunday, 11:59 pm

• Respond to at least 2 classmates for each question – Due by Monday, 11:59 pm

• Start writing final paper due next week

Northouse, P. G. (2018). Introduction to leadership:

Concepts and practice. Thousand Oaks, CA: Sage

Publications, Inc.

This textbook is a

Constellation textbook

This week students will

1. Assess the influence of out-groups on organizations and leadership.

2. Compare and contrast approaches to conflict as a leader.

Activity Due Date Format Grading %

Read Chapters 9 & 10

Leadership Skills Day 3 (1st post)

Discussion 2

Respond to at least 2 classmates’ posts

Day 7 Discussion Part of 2 above

Vision Day 3 (1st post)

Discussion 2

Respond to at least 2 classmates’ posts

Day 7 Discussion Part of 2 above

Quiz Day 6 Quiz 8

Write first draft of assignment 2 Next week! 5 to 6 pages, APA

35

CHAPTER 9 - OUT-GROUPS

In groups – a collection of individuals that accept and adhere to the beliefs, norms, values, and other expected behavior patterns of the group

Out-groups – (1) all individuals, and groups of individuals, who do not fit in the in group (2) – all individuals and groups not under the immediate control of the leader

CHAPTER 9 - OUT-GROUPS

When dealing with out-groups leaders should:

Listen to out-group membersEmpathize with out-group membersRecognize the unique contributions of out-group membersEnsure out-group members feel includedCreate special a relationship with out-group membersGive out-group members a voice and empower them to act

(Northouse, 2012)

HANDLING CONFLICT

Conflict can be rooted in two major dimensions

Content Dimensionobjectiveresourcesproceduressubstance of the goal itself

Relationship DimensionIssues of EsteemIssues of ControlIssues of Affiliation (Northouse, 2012)

HANDLING CONFLICT

Approaches:

Fisher and Ury – Principled NegotiationSeparate the people from the problemFocus on interests not positionsInvent options for mutual gainsInsist on using objective criteria

(Northouse, 2012)

HANDLING CONFLICT (CONTINUED)

Approaches:

Communication StrategiesDifferentiationFractionationFace Saving

(Northouse, 2012)

HANDLING CONFLICT (CONTINUED)

Approaches:

Kilmann and ThomasAvoidanceCompetitionAccommodationCompromiseCollaboration

(Northouse, 2012)

KEY TERMS – CHAPTER 9

You may be asked to use these terms in Discussion Board responses or your assignment for the week.

Term Definition

Empathy a process in which an individual suspends his or her own feelings in an effort to fully understand the feelings of another individual

Leader-member Exchange Theory

conceptualizes leadership as a process that is centered on the interactions between leaders and followers

Listening paying attention to what people say while being attentive to what people mean

Out-group Members individuals in a group or an organization who do not identify themselves as part of the larger group, and who are disconnected and not fully engaged in working toward the goals of the group

Social Identity Theory explains why and how individuals identify with particular social groups and how these identifications affect their behavior (Northouse, 2012)

KEY TERMS – CHAPTER 10

Term Definition

Accommodation an unassertive but cooperative conflict style that requires individuals to attend very closely to the needs of others and ignore their own needs

Avoidance a conflict style that is both unassertive and uncooperative, and characterized by individuals being passive and ignoring conflict situations rather than confronting them directly

Collaboration a conflict style that requires both assertiveness and cooperation and occurs when both parties agree to a positive settlement to the conflict and attend fully to the other’s concerns while not sacrificing or suppressing their own

Competition a conflict style of individuals who are highly assertive about pursuing their own goals but uncooperative in assisting others to reach their goals

You may be asked to use these terms in Discussion Board responses or your assignment for the week.

(Northouse, 2012)

Term Definition

Compromise a conflict style that involves both a degree of assertiveness and a degree of cooperativeness

Conflict a felt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, values, and goals, or over differences in desires for esteem, control, and connectedness

Conflict style a patterned response or behavior that people use when approaching conflict

Content Conflicts

involve struggles between leaders and others who differ on issues such as policies and procedures

Content Dimension

involves the objective, observable aspects of communication

Differentiation an interaction process that occurs in the early phase of conflict that helps participants define the nature of the conflict and clarify their positions with regard to each other

KEY TERMS – CHAPTER 10 (CONTINUED)

You may be asked to use these terms in Discussion Board responses or your assignment for the week.

(Northouse, 2012)

KEY TERMS – CHAPTER 10 (CONTINUED)

You may be asked to use these terms in Discussion Board responses or your assignment for the week.

Term Definition

face saving communicative attempts to establish or maintain one’s self-image or another’s self-image in response to threat

fractionation the technique of breaking down large conflicts into smaller, more manageable pieces

principled negotiation

an approach to conflict that decides issues on their merits rather than through competitive haggling or through excessive accommodation

relational conflicts

refer to the differences we feel between ourselves and others concerning how we relate to each other

relationship dimension

refers to the participants’ perceptions of their connection to one another

(Northouse, 2012)

REFERENCES

Northouse, P. G. (2018). Introduction to leadership: Concepts and practice. Thousand Oaks, CA: Sage Publications, Inc.

RECOMMENDED READINGS

Chapter 9

Dealing with Out-Groups

Dealing With Difficult People

In-Groups and Out-Groups

Social Identity Theory

Leader-Member Exchange Theory

Chapter 10

Handling Conflict

Types of Conflict

Successful Workplaces

Leading Without Controlling

Conflict Resolution

RECOMMENDED READINGS

Chapter 10

Handling Conflict

Types of Conflict

Successful Workplaces

Leading Without Controlling

Conflict Resolution

RECOMMENDED VIEWINGS

Chapter 9

Abraham Lincoln

Chapter 10

How to Handle Conflict

Let the Other Person Save Face

Killman-Thomas https://youtu.be/w2P9jW4_Q8s

Change the Conversation

STILL HAVE QUESTIONS

ON ACADEMIC WRITING

OR APA FORMATTING?https://awc.ashford.edu/Index.html

ANY

QUESTIONS?

Please post your questions in the Ask the instructor thread or

email me