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INTRODUCTION
HISTORY & CIVILIZATION
COMMUNICATION
BUSINESS ETIQUETTES
DRESSING ETIQUETTES
DINING ETIQUETTES
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VIDEO
1
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China is the oldest continuous civilization and the officiallanguage is standard Chinese derived from Mandarindialect. Whereas most businesses there communicate inEnglish.
Historically, Chinese used to convey there messagesthrough writing on bones.
Bowing is the historic method to convey greetings toothers.
Chinese respects food as God.
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China is the Oldest civilization in developing
technologies and advancing the knowledge of mankind.
China is one of the oldest cultures in the world, it
includes literature,music,visual arts,martial arts and
cuisine.
Chinese culture has played an important role in world
society by integrating with other cultures.
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Utilization of Chinese language on
daily basis
ENGLISH CHINESE
Good morning Zo n.
Good afternoon. Xiw ho.
Good evening. (greeting) Wnshng ho.
Hello, my name is John. N ho, w de mngz sh
yuhn.
What is your name? N jio shnme mngz?How are things? Znme yng?
Fine, thanks. Hn ho, xixi.
I am fine. W hn ho
Goodbye. Zijin.
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Make prior appointments
Inform about the agenda beforehand
Be punctual
Bring your own interpreter
Pay respect to superiority
Be patient
Make visual representations
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Be careful of the colour schemes
Be ready for challenges
Appoint a senior as a spokesperson
Dont be confrontational
Value relationships
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In business its considered as bribe
Gifts should be given after negotiations
It should be from the company
Must be given to the senior most person else accordingto ranks
Gifts must be wrapped
Few colours and gifts must be avoided
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Bowing or nodding is the common greeting; however, you
may be offered a handshake. Wait for the Chinese to offertheir hand first.
Applause is common when greeting a crowd; the same is
expected in return.
Introductions are formal. Use formal titles.
Often times Chinese will use a
nickname to assist Westerners.
Being on time is vital in China.
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Appointments are a must for business.
Contacts should be made prior to your trip.
Bring several copies of all written documents for yourmeetings.
The decision making process is slow. You should not expect
to conclude your business swiftly.
Many Chinese will want to consult with the stars or wait for a
lucky day before they make a decision.
The most important member of your company or group
should lead important meetings. Chinese value rank and status.
Allow the Chinese to leave a meeting first.
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Business cards are exchanged after the initial introduction.
Your business card should include your title. If your company
is the oldest or largest in your country, that fact should be on
your card as well.
Hold the card in both hands when offering it, Chinese sidefacing the recipient.
Examine a business card before
putting it on the table next to you orin a business card case.
Never write on someone's card
unless so directed.
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The concept of 'face' roughly translates as 'honour','good reputation' or 'respect
1) Diu-mian-zi: this is when one's actions or deeds have been
exposed to people.
2) Gei-mian-zi: involves the giving of face to others through
showing respect.
3) Liu-mian-zi:this is developed by avoiding mistakes andshowing wisdom in action.
4) Jiang-mian-zi: this is when face is increased through
others, i.e. someone complementing you to an associate.
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Dining Etiquette is said to have its beginning in Zhou dynasty
(1045-256 BC).Chinese people love to eat and possesses oneof the greatest worlds cuisines.
Key points which need to be remembered at the time of
dining are
i. Appearance
ii. Introduction
iii. Seating Arrangement
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Chinese people like a noisy and upbeat atmosphere when
having gathering and meals.
Chinese people regard it as a thumb rule that if dishes are
good and tasty then the ambience of restaurant is noisy and
busy..
Eating: Chinese normally use chopsticks, spoons and bowls for
eating. Forks and knives are not used on the table.
Drinking: Just as face is a big part of the Chinese culture,
business especially, so is wine. Drinking
together is an essential part of socializing.
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END OF DINE
Tea is usually served as soon as you have a seat in a restaurant.
When the servant pours the tea in one's cup, he or she often
tips the table with his or her index and middle fingers for two orthree times, showing the meaning of thanking the servant for
his service.
THANK YOU GESTURE
When fruits are served and hot towels are presented this
indicates end of meal.
Shortly after these items are offered, guests should make
preparations to leave. In accordance with Chinese business
etiquette, the host will not initiate the guests' departure..