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Business Operating System
B. O. S.B. O. S.
Business Operating System
Business Operating System
B.O.S. DEFINITIONB.O.S. DEFINITION BOS is a practical and simple approach to
coordinating key business and operating objectives with real projects and activities.
BOS also provides a practical and simple approach to collectively use the tools we have discussed.
Business Operating System
B. O. S. CHARTB. O. S. CHART
Is a one page chart showing data trends identifying key factors, tracking projects and
monitoring improvements.
Business Operating System
WHY USE THE B. O. S. CHART TOOL?
WHY USE THE B. O. S. CHART TOOL?
B. O. S. charting is a standard tool used to support visual control
One page summary which facilitates management at a glance. Ensures real activities are occurring to improve the areas
identified as important to the company Is an excellent communications tool
– to employees– to management
Business Operating System
BOS CHART FORMATBOS CHART FORMAT
Key Measurable– Target– Trend Line
ImprovementActivities
Data Analysis– Pareto
ImprovementTracking
Business Operating System
BOS Key Measurable: PPM - Steel Can Assembly Cell
BOS Key Measurable: PPM - Steel Can Assembly Cell
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0
50
100
150
200
250
300
Actual Target
0
10
20
30
40
50
Damaged Assembly Cracked Casing
Broken Weld Paint blister
Ref # Description Resp. End Date
1 Redesign finished goods packaging AM 7/18/95
2Procure new component parts
containersJK
6/30/96
3 Improve weld in process weldmonitoring system SL 7/24/95
4Replace current controller on paint
systemGA
9/20/95
Ref # Description Jan Mar May Jul Sept
1 DamagedAssembly 51 48 45 39 5
2 Cracked Casing 20 20 18 20 19
3 Broken Weld 19 17 21 18 1
4 Paint Blister 14 19 18 10 14
Business Operating System
BOS IMPLEMENTATIONBOS IMPLEMENTATION Identify key measureables
– Brainstorm Analyze data
– Pareto analysis works well List Improvement activities
– Fishbone diagrams Track improvement activities
– Unique measures
Business Operating System
Fishbone DiagramsFishbone Diagrams Lists the possible causes of a problem by
considering the following areas– Man– Methods – Materials– Machines– Environment
Business Operating System
Fishbone DiagramsFishbone Diagrams Continue to ask the Question Why until there is
a consensus that the root cause has been uncovered
ProblemWhyWhyWhyWhyWhy
Root Cause
5 Why's
Business Operating System
Fishbone DiagramFishbone Diagram
Operator Machine
Material Methods
DamagedAssembly
l
TrainingFatigued
Out of spec
Wrong
Broken tool
Calibration
Ergonomics
Environment
Business Operating System
CountermeasuresCountermeasures Actions taken to ensure that root causes do not
resurface at a later date. Examples of countermeasures are
– Error proofing– Gauging and Fixturing– Supplier Certification
Business Operating System
Error ProofingError Proofing Restricts the ability to incorrectly assemble a
product Forms of error proofing in our products are;
– Tabs– Notches– Unsymmetrical Features
Business Operating System
Gauging and FixturingGauging and Fixturing Used when it is determined that an operation
may introduce excessive variation to the final product
Common examples are;– Weld Fixtures– Final assembly gauges and fixtures– Leak check fixtures
Business Operating System
Supplier CertificationSupplier Certification How do we control the parts that we buy from
outside sources?
Part Number Certification
Supplier Certification
Business Operating System
Tracking DowntimeTracking Downtime Important tool for determining the best process
for producing the product Areas to consider when analyzing downtime;
» Process equipment» Production Associates» Material» Methods» Work Area
Business Operating System
Process EquipmentProcess Equipment
Downtime here may indicate that the equipment may need to be refurbished, updated or even replaced to be capable of producing an acceptable product
Business Operating System
Production AssociatesProduction Associates Downtime in this area may indicate:
– Training needs– Lack of knowledge of acceptable product– Incorrect line staffing
Business Operating System
MaterialMaterial If downtime is related to material the following
may be true;– The material may not be the best suited for the
process– The material quality needs to be improved
Business Operating System
MethodsMethods Downtime in this area indicates excessive travel
and or wasted motion as well as– Equipment layout concerns
• Process bottlenecks
Business Operating System
Work AreaWork Area Downtime may also be due to environmental
problems– Is it too hot or cold?– Is there sufficient lighting?– Is the work area safe?
Business Operating System
DowntimeDowntime Other methods of tracking downtime are used,
they are;– Live production counts– Andon alarms– Downtime Clocks
These are all excellent tools for at a glance management
Business Operating System
Scrap TrackingScrap Tracking Used in conjunction with other tools to
determine the process problems Red Box Method of scrap tracking
– Identifies suspect product– Records all defects– Corrective action implemented and logged for
future reference
Business Operating SystemDEFECTIVE PART
CAN ITBE REPAIRED
IN LESS THAN 1CYCLE
REPAIR PART
CONTINUE NORMALPRODUCTION
REPAIR PARTS
SET-UP INFORMSINSPECTOR OF
REASON FORSCRAP
REFER TO WORKINSTRUCTION
13.1.8, "SCRAP &SALVAGE"
CONTINUENORMAL
PRODUCTION
SET-UP&/OR SUPERVISOR
DETERMINE CORRECTIVE &INTERIM ACTION IN ORDER TO
RESUME PRODUCTION &DOCUMENT ACTIONS
SET-UP &/ORSUPERVISORDECIDE IF PARTREPAIRABLE
Business Operating System
LET’S REVIEW WHAT & WHY
LET’S REVIEW WHAT & WHY
B O S = – BUSINESS OPERATING SYSTEM
B O S is a practical and simple approach to coordinating key business and operating objectives with real projects and activities
Business Operating System
B O S IMPROVES COMMUNICATION
B O S IMPROVES COMMUNICATION
Fosters management at a glance Insures communication of key goals to workers,
management, visitors, everyone Allows operators to communicate activities and
progress to management Facilitates visual control
Business Operating System
BOS REQUIRES ACTIONBOS REQUIRES ACTION
Proper use requires specific action to address key objectives
Includes tracking progress of activities Demonstrates organization’s commitment to
improvement activities
Business Operating System
CONCLUSIONCONCLUSIONCONCLUSIONCONCLUSION These tools are simple to use They can be implemented in any area at Arvin
B.O.S. charting visibly closes the loop from the measure and its cause to the actions being taken to improve
Business Operating System
Report Out DeliverablesReport Out Deliverables
Present a B.O.S. Chart for Report Out Exercise 7.
Use the standard 4 quadrant format.
Business Operating System
BOS ChartBOS Chart