Business Process Automation 4 -...

Business Process Automation 4.0New approaches by Process Mining, Predictive Analytics,

Robotic Process Automation and Blockchain

Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer

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PredictiveAnalytics

&

RessourceEfficiency

LMS

E-Learning

ContentSolutions

CLIX Process-

guide

Security

AI-drivenData

Analysis

Shareholder: 100% Prof. Dr. August-Wilhelm Scheer

Digital Furniture

Manu-facturing

Research

August-Wilhelm

Scheer Stiftungfür Wissenschaft u. Kunst

Digital Fair Kits

BPaaS

Group

SAP Consulting

Technology Consulting

„etablished“ start-ups research

Business Process Automation 4.0

Business & Middleware

E-Commerce

Germany

Consulting & Software

Austria E2E Switzerland

2 © Prof. Dr. A.-W. Scheer

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University Saarbruecken + Scheer Towers

© Prof. Dr. A.-W. Scheer3 Business Process Automation 4.0

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24x

Disruptive innovation: Photography-process

Analog:

Digital:

camera film roll click wait shop store distributesave

Business Process Automation 4.04

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From digital process model to application systems

As-Is process model

To-Be process model

Digitization strategy

Business Process Automation 4.0 © Prof. Dr. A.-W. Scheer5

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Processmining

taktisch

Generierung

Customizing

ERP

BPMS

BPM

strategic

As-Is process model


To-Be process modelProcess

models

Customizing

GenerationERP

BPMS

From digital process model to application systems


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Middleware

Industry

Scenario

Business Processes

Services / Apps

Data

Inte

gra

tio

n

Objects Infrastructure 3rd Party Apps

…

User Mobile Bots IoT Cloud Blockchain ERP Office Tools

I4.0 Retail 4.0 Smart CitySmart

Home Finance 4.0Smart

Governance

Digitalization Architecture

Business Process Automation 4.07 © Prof. Dr. A.-W. Scheer

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Generierung

Customizing

ERP

BPMS

BPM

strategic

Recommendations

To-Be model adaption

Analysis,

Model comparison

As-Is model

generation

Monitoring,

Instance execution

Processmining

tactical

Log-

data

As-Is process model

To-Be process model


Process

modelsCompany

data

Processmining cycle

Customizing

Generation


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Unterschriebener

Arbeitsvertrag

liegt vor

Mitarbeiter im

System anlegen

Vorgesetzten

informieren

Einarbeitungsplan

erstellen

HR informieren

Zusammenfassung

anzeigen

Ende

IT

informieren

Technik

vorbereiten

Facility

informieren

Arbeitsplatz

vorbereiten

Dynamic simulation of log data by preferred lined, loops, time values and relevance of functions

Min: 15 minutes

Max: 4,3 hours

Average: 2,8 hours

Percentage of pass throughs: 40%

Relevance: 0,8


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Full process cycle – from strategy to real-time-execution

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?

?

?

Tier 1

Tier 2

Consolidation center

LDL (Regional carrier,

Direct transportation,

Milk Run)

Consolidation center,

Just-in-SequenceOEM

Dealer

Customer

Material flow EDI No real-time data

Quelle: Lepratti, R., Lamparter S., Schröder, R. (2014): Transparenz in globalen Lieferketten, Publicis Verlag, Erlangen, S.21

Present information flow in the logistics network of the automotive industry


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Material flow Object events in real-time

Tier 1

Tier 2

Consolidation center

LDL (Regional carrier,

Direct transportation,

Milk Run)

Consolidation center,

Just-in-SequenceOEM

Dealer

Customer

Quelle: Lepratti, R., Lamparter S., Schröder, R. (2014): Transparenz in globalen Lieferketten, Publicis Verlag, Erlangen, S.22

Vision of transparent information flow through the use of RFID technologies and a central virtual database


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Refined transport process

13 © Prof. Dr. A.-W. ScheerBusiness Process Automation 4.0

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Basic operating

Special attention

Immediate action

required

Predictive Maintenance by RPA of the IS-Predict company


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Instructions on a smartphone or a AR-smartglasses


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VR-application with view into a running gearbox


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Desktop activity mining – Deduced process model

Emails lesen

Legacy System öffnen

Legacy Name eingeben

Legacy Adresse eingeben

Legacy Kontaktdaten eintragen

Legacy Eingabe bestätigen

Odoo Webseite öffnen und zu CRM wechseln

Odoo U_Name eintragen

Odoo U_Adresse eintragen

Odoo U_Kontaktdaten eintragen

Odoo U_Salesperson auswählen

Odoo A_Name eintragen

Odoo A_Kontaktdaten eintragen

Odoo Einträge speichern

Outlook öffnen

Betreff und Adressat eintragen

Nachricht schreiben

3

4

4

4

4

3

2

2

2

2 2

2 3

2 3

3

2

1 1

1

2


Numbers:

Count of executed instances of the

As-Is model

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Manual

processing

Payment

ERP

no

yes

Approval?

Invoice

verification

ERP

Processing of all special cases

determined by the ERP

Verification of the accompanying vendor invoices -manually.


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RPA

Payment

ERP

no

yes

Approval?

Invoice

verification

ERP

Processing of all special cases

determined by RPA

OK?

(approval)

yes no Manual

processing

Verification of the accompanying vendor invoices –RPA-based


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Automated

tasks using

ERP

Automated

tasks using

office-systems

and BPMS

Percentage of

performed

tasks in

enterprises

Tasks

- long tail -

Manual processing; ad – hoc tasks; supporting,

preparating and operating tasks

Long Tail of IT-applications


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Artificial Neuronal Network

22 © Prof. Dr. A.-W. ScheerBusiness Process Automation 4.0

Date post:	27-Jun-2018
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