Business Process Management Suite

What is BPM?Business Process Management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of the clients.

It promotes efficiency and effectiveness while striving for innovation, flexibility and constant optimization of processes.

Integrates Data, Documents, Human and

Automated activities

Moves from procedure driven to process driven

Quickens change management

Provides dashboards for effective monitoring

Streamlines multiple business processes

Collaborative working environment

Real-time escalation/ exception handling

Extensive document and process tracking

Why BPM?

High

Process

Automation

Low BPM Maturity Levels

Optimization

Business Transformation

Constant Process Improvement

Newgen’s BPM Suite

Solution which automates, manages, improves and optimizes Business Processes for organizations

OmniFlow

Collaborative Process Design and Execution

Process Modeler

User-friendly drag & drop modeling tool that lets different stakeholders work collaboratively on designing the Business Process

Process Simulator

Enables businesses to simulate processes using historical data or performing “what-if” analysis around specific business scenarios

Workdesks

Personalized view of processes as per Business Function. Both admin and user views.

Business Activity MonitoringDashboard for Senior Management for customized monitoring and reporting

Business Rules ManagementDefine dynamic rules for Business Process and eliminate redefinition of logic due to compliance changes etc.

BPM, ECM and CCM interactionSeamless integration with Document Management systems etc. using API’s

BenefitsBusiness Objective

Process Metrics Delivering Business Values

Customer Delight

Customer Onboarding Reduce Cycle Times by 80%

Customer Service Delivery

100% Visibility

Agility & Market

Responsiveness

Faster Change Management

Reduce from weeks to days

Time taken for new process rollout

Reduce from months to weeks

Compliance & Quality

SLA Adherence Increased to 99%

Auditability & Adherence to

Regulation

Increased to 100%

Scaling Capacity

Productivity Increased by 70%

First Time Right Reduced by 80%

Manage Cost FTE Reduction Reduced by 50%

Document Handling Cost

Reduced by 50%

Deloitte ROI Case Study Implementing BPM solution at a leading Private Insurance player

Challenges

Productivity Operational Costs Customer Service Document Handling Productivity Measuring

Solution

Omni Flow OmniDocs Omni Scan RMS

Deloitte ROI Case Study Key Benefits:

Area Benefits

Increase in EmployeeProductivity & Efficiency

More than 70%

Reduction in TATs, processingtime and servicing time

More than 75%

Reduction inOperational Costs

Around 50%

Increase in Customer ServiceQuality and Satisfaction

For both existing and new customers

Increase in transactions handled per day

Almost 300%

Reduction in dependencyon physical documents

100%

ROI: 175%

THANK YOU!For more information please contact us.