www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years. Our suite of telephony, video and conferencing products have been designed to keep your people collaborating with one another, and your customers happy. Our best-in-breed solutions boast seamless integration of telephony, video conferencing, voicemail, email, instant messaging and desktop sharing, with one directory and real-time presence status on both fixed and mobile devices, to create a truly unified, intelligent, and collaborative user- experience for your staff, clients and suppliers. All of our unified communication services are delivered either on our private network or via SD-WAN and internet connection, to provide you with enterprise-grade voice quality. We have a range of UC solutions, both cloud-hosted or on-premise and supported by our vendor partners, to suit your business needs and budget. Our solutions include: - Hosted PBX in our secure Australia-based cloud platform - On-Premise PBX/UC system with SIP Trunking - Integrated contact centre system on-premise or in the Cloud - Video conferencing design, installation and management Keep reading to discover why Business Telephony & Conferencing are essential for your business and how we can help you find the right option for your business. BUSINESS TELEPHONY & CONFERENCING YOUR INDEPENDENT, COMPLETE TELECOMS AND UC PARTNER
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www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
Our suite of telephony, video and conferencing products have been designed to keep your people collaborating with one another, and your customers happy.
Our best-in-breed solutions boast seamless integration of telephony, video conferencing, voicemail, email, instant messaging and desktop sharing, with one directory and real-time presence status on both fixed and mobile devices, to create a truly unified, intelligent, and collaborative user-experience for your staff, clients and suppliers.
All of our unified communication services are delivered either on our private network or via SD-WAN and internet connection, to provide you with enterprise-grade voice quality.
We have a range of UC solutions, both cloud-hosted or on-premise and supported by our vendor partners, to suit your business needs and budget.
Our solutions include:
- Hosted PBX in our secure Australia-based cloud platform
- On-Premise PBX/UC system with SIP Trunking
- Integrated contact centre system on-premise or in the Cloud
- Video conferencing design, installation and management
Keep reading to discover why Business Telephony & Conferencing are essential for your business and how we can help you find the right option for your business.
BUSINESS TELEPHONY & CONFERENCING
YOUR INDEPENDENT, COMPLETE TELECOMS AND UC PARTNER
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
OUR HOSTED PBX SOLUTIONS
IS HOSTED PBX SOLUTIONS RIGHT FOR MY BUSINESS?
Delivered across the internet or our private IP network, our Hosted Private Branch Exchange (PBX) cloud-based unified communications (UC)solution eliminates the need for physical phone systems and voice carriage connection spread across your premises. Your phone system is hosted in our highly available and secure cloud platform with handsets or softphone app connecting over our private wide-area network or internet connection.
The solution provides enterprise-grade UC features, such as reception consoles, IVR, voice and video soft clients, instant messaging and presence, all at one low predictable monthly spend. To compliment your implementation, we can also deliver a cloud-based contact centre system for agent call queue monitoring, call statistics reporting, call recording and more. High-quality handsets are supplied, which simply plug into the local area data network and connect securely back to the Hosted PBX in our cloud.
vendors, or integrating cloud applications, a Hosted PBX provides flexibility and can
be up-and-running in a matter of days.
SAVE COSTS & INCREASE PRODUCTIVITY
A Hosted PBX eliminates IT costs for the upkeep and administration of a PBX.
Close internal skill gaps and free your IT team to focus on more strategic IT
projects by outsourcing.
REMOTE DEVICE MANAGEMENT
Our soft clients, web portal, receptionist console and call centre console can
be accessed directly over the internet, meaning your business is always on
wherever you are.
SCALABILITY With a traditional PBX system you need to buy more than you need to anticipate
future growth, but a Hosted PBX is scalable, allowing you to grow one user at a time.
Business locations that do not require advanced contact centre functionality are best placed to move to a fully hosted PBX/Phone System solution. With Hosted PBX residing securely in our cloud, it removes the need for you to manage and operate your PBX hardware systems and multiple SIP trunks on your premises.
Brennan IT can deliver an integrated, advanced phone system experience for a simple monthly fee with no large capital outlay and separate support services contracts.
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
OUR ON-PREMISE/DEDICATED PHONE SYSTEM WITH SIP TRUNKING
IS ON-PREMISE PBX SOLUTIONS/ SIP TRUNKING RIGHT FOR MY BUSINESS?
Brennan IT has a long history of deploying, upgrading and supporting dedicated PBX platforms, voice lines and contact centre software for Australian customers. We can deploy or refresh a PBX either at your head office site or host centrally in our secure datacentres. We are skilled in UC platforms manufactured by world leading vendors NEC and Cisco.
Voice carriage capacity to our on-premise dedicated phone system can be fully supplied by Brennan IT and include SIP trunking and ISDN (being phased out by 2022).
SIP is delivered over data connections that are used for internet and wide-area-network (WAN) connections – which you’ve more than likely already got. By merging voice as another application on these data connections, the existing ISDN lines are no longer needed. SIP Trunk ‘lines’ are dynamically created and removed as required on the data network and we use ‘Quality of Service’ wherever possible to help ensure perfect voice quality. We can design SIP trunks and UC platform in highly available (HA) deployment in two diverse locations with automatic failover.
Business locations that have very specific, highly advanced contact centre functions (such as voice recognition AI), bespoke internal software application integrations etc. are better suited for an On-Premise PBX/UC solution with SIP trunks.
FEATURES & BENEFITS
UTILISE EXISTING EQUIPMENT
Connect to existing compatible PBX and handsets, or upgrade
to the latest.
OWNERSHIP & CONTROL
The phone system is owned by you allowing
for bespoke customisation and independent upgrades.
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
OUR VENDOR PARTNERSPartnering with Cisco, NEC, Polycom, Enghouse Interactive, Microsoft and Telcos, we offer a comprehensive range of collaboration systems, voice lines, handsets and softphone apps. Brennan IT offers a full range of voice services at the same quality of voice as the carriers but often at more competitive prices. We re-sell standalone Telstra and Optus services (billed by Brennan IT) as well as our own SIP trunking services over the Brennan IT Wide-Area Private Network. Our offering includes phone lines, ISDN,
multi-lines, calls, inbound numbers and routing features for business that cater for single telephones to large-scale offices.
Whether you are a large enterprise operation or a small to mid-size business, we have the collaboration solution you want at a budget to suit your needs.
HOW DO I CHOOSE THE RIGHT VENDOR PARTNER?The most appropriate vendor partner will be dependent on your staffing requirements. We recommend anyone with minimum 20 employees in their company to adopt unified communications in their business. Those who have highly-advanced contact centre functions and multiple communication platforms would benefit from this, particularly with the reputable vendor partners we work with, delivering enterprise-grade quality equipment.
FEATURES & BENEFITS
IMPROVE COLLABORATIONOur suite of telephony, video and conferencing
products have been designed to do
precisely that – to keep your people collaborating with
one another, and your customers happy.
ENTERPRISE-GRADE QUALITYFrom a deployment architecture point of view, we deliver our UC services over our QoS enabled private network to ensure enterprise-grade quality voice for your business.
SAVE COSTS & INCREASE
PRODUCTIVITY By adopting unified communications in your business, your staff will increase productivity, while saving money for
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
OUR CALL CENTRE SOLUTIONSWe can provide a powerful add-on to your on-premise or hosted PBX to allow you to run your contact centre easily and hassle free. Thin client web based agent and supervisor logins will allow you to manage and operate your call centre from any web-enabled device from anywhere. Standard wallboards and canned reporting allow you to monitor and report on
your call centre performance and advanced features, such as skills-based routing, time scheduling and busy status indication, as well as simple drag and drop functionality, allows call centre users to simply manage and distribute calls to agent.
WHICH CALL CENTRE SOLUTION IS RIGHT FOR MY BUSINESS?Leveraging Enghouse Interactive’s Multi Channel Contact Centre, this advanced solution works on leading phone handsets and dedicated UC platforms from NEC & Cisco. Our Hosted PBX platform has native contact centre add-on capabilities, delivered straight our of our cloud for a simple monthly fee per-agent and supervisor.
FEATURES & BENEFITS
MANAGE AGENTS & QUEUED CALLS
• View status of any agent orqueue from the Supervisor client• Monitor any call, regardless of
agent location or device
PHONE-BASED AGENTS• IP Phones display queue
and call information;• Soft keys for common actions(ACD state, Disposition codes);• Star Codes for key features
(escalate call to supervisor, etc)
REAL-TIME & HISTORICAL REPORTING
• View call activity and queued calls• Manage/reorder/retrieve queued calls
HD voice, 4.3“ colour screen, hot desking, dual-port gigabit
ethernetSpeak to Brennan IT
Basic Voice Calling Features: Call waiting, calling line ID delivery blocking, calling name delivery, customer originated trace, privacy Speak to Brennan IT
Unified Messaging: Voicemail, voicemail to email Speak to Brennan IT
Video Calling: (with compatible handsets or soft clients) Speak to Brennan IT
Standard Voice Calling: Call forwarding, call return, call transfer, do not disturb, last number redial, three-way call Speak to Brennan IT
Standard Group Features: Call park, call pickup, hunt groups Speak to Brennan IT
Premium Voice Calling: Barge-in exempt, busy lamp field, hot desking, push to talk, shared call appearance, instant group call Speak to Brennan IT
UC One Application: Voice, video, IM & presence soft client (PC, MAC, iPhone, iPad, Android) Speak to Brennan IT
Premium Personal Mobility: Sequential ring, simultaneous ring personal Speak to Brennan IT
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
OUR VIDEO CONFERENCING SOLUTIONSVideo conferencing (VC) delivers an enriched meeting experience for staff and can significantly reduce travel costs to quickly deliver a strong return on investment. Our solutions utilise high-definition cameras, systems and video transmission with capabilities to integrate with corporate directories and the public internet for meetings with external parties.
At Brennan IT, we provide you with options and offer high-performance video conferencing that is rapid to deploy, intuitive to use and cost-effective.
We can supply you with all the high-definition (HD) video peripherals that can be plugged into any desktop or conference room environment or with the Brennan IT cloud, video conferencing can be delivered as an accessible online service. Our network services delivered with video conferencing provide you with optimal voice and video quality 24x7 over a secured network.
WHICH VIDEO CONFERENCING SOLUTION IS RIGHT FOR MY BUSINESS?Every space and every business has different requirements when it comes to video conferencing. The emergence of small huddle spaces is changing the way we consume video in small team meetings, whilst the boardroom still needs that hero video conferencing solution that everyone can depend upon.
At Brennan IT, we partner with best-in-breed solution partners such as Cisco, Polycom and Lifesize to deliver the right hardware solution for your business. This, coupled with our consultancy and design skills, will enable your business to embrace video conferencing and reap the benefits.
FEATURES & BENEFITS
REDUCE COSTSCut travel costs &
increase strong return on investment.
QUICK DEPLOYMENTAny desktop or conference
room environment, and video conferencing can be
accessible and online in minutes.
24/7 ACCESSIBILITYOur network services delivered with video
conferencing provide you with optimal voice and video quality 24x7 over
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
OUR PRODUCT PORTFOLIO
WHY BRENNAN IT FOR BUSINESS TELEPHONY & CONFERENCING
COMPLETE PARTNER. Unlike most Managed Services Provider, Brennan IT offers a complete range of services; including: infrastructure, networking, end-user support, UC & telephony, IT security, hardware & software procurement, as well as business application development via our Superfluid brand. We are uniquely positioned to design, manage and optimise your complete IT environment.
MANAGE YOUR BUSINESS FROM ANYWHERE. We provide several tools to allow you to operate your business from anywhere on any device. Our soft clients, web portal, receptionist console and call centre console can all be accessed directly over the internet. This means your business is always on wherever you are.
ACCESSIBILITY & MOBILITY. Our powerful mobility integration features allow your staff to take and receive calls whilst on the road or teleworking. Incoming call plans can simultaneously ring your office and mobile, with soft clients allowing users to make and receive calls from their office number whilst on the road or working from home.
TAILORED SUPPORT & TRAINING. To ensure our Hosted PBX solution is the right fit for your business, we provide a technology adoption program to your staff to familiarise and guide them with our solutions.
SECURITY IS CENTRAL. Security has and will always be a top priority for us; so much so that we have embedded security into our entire product portfolio and as company have achieved ISO 27001 certification for Information Security Management Systems (ISMS).
SCALABILITY. No matter the size of your organisation and what you’re trying to achieve, we can support you with it. This includes evolving our offering to meet your changing needs so that, should you need to scale, accelerate growth, or start something new we can be your spark, porter, or catalyst.
24/7 SERVICE DESK. Our 24/7/365 service desk provides you peace of mind while we outsource your end user support, incident management, service request management, service, infrastructure and SLA reporting and/or identify access management.
www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.
Voted Australia’s No.1 Managed Services Provider for the past 10 years.For 20 years we’ve been committed to making our clients’ lives easier. It all started with a realisation that Australian businesses could be so much more - if only they were able to leave IT to the experts and focus on what they do best: their business.
We do it by offering the mid-market exactly what they need: professionalism, know-how, simplicity and the same passion for their business as they have.
