Capability Document

About Lander Associates

Working with you as external experts re-enforcing your message, upskilling a team or individual or supporting and developing management teams, Lander Associates offer a completely tailored service. Whether in-company partnership, contingency or individual places on open courses our bespoke training will address your specific needs and reflect your company culture. Established in 1997, Fiona Lander, REC and CIPD Fellow, leads a team of highly skilled trainers all with previous recruitment experience and supported by an efficient operations team at the UK Head Office.

Our aim is to design, deliver and manage innovative training solutions and development programmes which offer return on your investment and make a real difference to your bottom line.

Lander Associates really feel more like a part of the Hewett team than an external supplier. If you want a training partner you can rely on, then Lander Associates comes highly recommended

Louise Hewett, MD, Hewett Recruitment

What we offer A complete range of training and development programmes, courses and workshops including:

Leadership

- Effective Leadership

- Performance Management

Recruitment skills - Induction training

- Interviewing techniques

- Headhunting and search

- Advanced recruitment skills

Sales skills – from basic to advanced

- Telesales

- Client meetings

- Client presentations

- Negotiations

Customer relationship management and NLP

Running a successful temps/contracts desk

Key account management

flexible solutions for your business needs

International Training and Performance Development Specialists to the Professional Recruitment Sector

your business... will never be the same

The programme has a positive impact on the achievement of the company objectives and links into appraisal systems, performance review, reward and recognition strategies and career development.

Working in close partnership is essential to maximise on the success of this unique approach to performance enhancement. It’s really about taking training and development consultancy to the next level - we are acting as an extension of your company’s own brand, making it a highly cost effective resource with a real measurable return on investment.

The Process

Assess the needs of both the organisation and the individuals Design a tailored strategy; including modular skills development

workshops and courses for all skill levels Offer one to one coaching, management consultancy and senior level

mentoring supplement a comprehensive leadership development programme

Deliver in-company bespoke events, as well as tapping into appropriate open courses

Partnership Programmes Lander Associates have been a true training partner in our people development over the past five years. This training really works! Steve Cox MD, Spinnaker Consulting

I have only positive things to say about the training received to date from Lander Associates. The feedback from our employees, at all levels, has been fantastic. As a result, the CEO and I have noticed after only 10 weeks, behavioural changes which we are confident are having a positive impact on our business. Highly recommended! Gill Carter, HR Manager,

Capital International IT Staffing

Management Consultancy

As part of your programme our management consultancy can help support individuals or teams of senior management. Often working with the Managing Director, Partners, Operational Directors and the Board of Directors, our highly experienced practitioners will facilitate meetings, instigate change programmes, offer guidance and challenge complacency. Our main objective is to offer purposeful advice, expertise and specialist skills with the aim of creating value, maximising growth and improving business performance.

Working in close partnership is essential to meet and exceed the expectations of participants and to ensure that the training ‘hits the nail squarely on the head’. You can have your own tailor made training when you want it and where you need it, delivered by experts quickly and effectively.

Contingency Training

Equips a consultant with the right tools and confidence to take on the market. Casey Young - Pentasia

The Process

Understand the needs of both the organisation and the individuals Design a specific tailored short course, workshop or coaching session Prepare comprehensive support materials for the delegates Deliver in-company bespoke session Feedback to managers to help support the application of the training back in the business

In-company, customised training days can have high impact on motivation and skill levels for both teams and individuals. In the current market place people are facing unfamiliar challenges and whilst they often have the skills or competencies in place, they don’t necessarily know how to apply them in a different situation.

Whether in the form of a bespoke short course or workshop or as one to one coaching sessions there is great value in bringing in external experts to re–enforce a message, up-skill a team or individual, or support and develop a management team.

If you have identified a skills or knowledge gap in a team or individuals, having a custom-built session designed and delivered especially to suit your company, market sector, culture and approach can quickly bridge the gap and provide renewed confidence and enthusiasm.

hits the nail... squarely on the head

Open Courses Our open courses are perfect for training individuals or small numbers of people in the key skills needed to be successful in recruitment, sales and leadership. Held in stunning venues in London and country wide, our flexible programme is continually reviewed and updated to meet current market conditions and demand, with schedules published quarterly. Combining leading edge training methods with customer feedback at all levels, enhances the quality and the relevance of content. Lander Associates senior training consultants have extensive recruitment experience and adopt a consistent approach yet each adds their own individual style to the dynamic delivery.

Course price includes:

Individual pre course call to each delegate by the trainer to discuss personal objectives and expectations Handout packs, PowerPoint presentation slides and course materials Refreshments and lunch Post course feedback to both delegate and manager On-going, unlimited telephone advice and support

Fast Track Induction A unique opportunity to equip new team members with the vital skills they need every day. The course focuses on the core recruitment skills and critical commercial issues that make consultants effective and productive as quickly as possible. The three day course for a maximum of 12 participants (so that each receives personal attention), includes:

Proactive sales planning Qualifying vacancies The A-Z of the placement process Sourcing, profiling and qualifying candidates Marketing placeable candidates Controlling the recruitment process Negotiation Planning to meet targets Time management Overcoming objections Interviewing techniques Closing

Our open short courses include:

Performance Management This intense course provides a range of useful tools for busy managers and team leaders to help deliver high performance through their team. The programme is packed with detailed, practical techniques and provides an action plan to get the best results from individuals and teams. Designed specifically for the recruitment industry with real examples that managers face every day.

Performance planning for teams and individuals Setting performance standards and objectives Identifying capability and skill requirements Measuring performance – monitoring and evaluating Managing performance – motivating and empowering Conducting performance reviews Managing performance – dealing with poor performance Improving performance – coaching and delegating Building high performance teams Leading for performance

Our Vision

pride in the Lander Associates badge

Our Values Partnership - whether our clients are with us for one day or one year we work in true partnership with them, taking responsibility for our actions and shared ownership for desired outcomes.

Fun, friendly and energetic – work is a huge part of our daily lives so we make it somewhere we want to be.

Caring and respectful – to our clients, our suppliers and each other.

Service and quality – providing world-class training and development, setting the highest standards and constantly striving to do better. A level of service our people strive to deliver and our clients will want to talk about.

Communication and listening – transparent, honest and open; vital for all stakeholders and for the business to continue to succeed.

Honesty, trust and reliability – our clients can rely on us to deliver what we promise. Rigorous confidentiality.

Ownership and engagement – we are passionate about Lander Associates, being able to make a difference and taking pride in everything we do.

Innovative – creative, original ideas to enhance performance in our clients' companies.

Green – our planet is important so we have an extensive Corporate Social responsibility strategy in place.

Success and profit – essential to creating capital for growth, prosperity, opportunity, job satisfaction and job security.

Lander Associates were very professional and also unique – they impressed me as it wasn’t the ‘typical’ training course. Excellent, a good choice for any international company. Jennifer Barker - Euro London

Our vision is to grow as an international training and performance development specialist in selected markets, whilst maintaining our specialisation and leadership status within the professional recruitment sector, with a reputation to reflect this

We aim to offer a unique service and solution portfolio with unrivalled quality standards to clients both in the UK and internationally while striving to create a fun, open, flexible and adaptable culture. We see our customers as not only our clients and delegates but also our suppliers, strategic alliances, service providers and the team themselves. We want to work with like-minded people and build strong customer relationships that will enable us to maximise on our existing successes and together achieve new ones.

Source engaged Lander Associates mid 2008, when we realised that we needed to up skill our teams, to

enable them to cope in a market that was less than stable. The assistance that we received in terms of the

initial consultation to scope out our requirements, through the planning of our bespoke programme and to

the execution of the courses to our Consultants was an experience that we found both straight forward and

pleasurable to engage in! In addition to new skills for the Consultants, both Management and Director level

programmes were also entered into by the business - these were invaluable in fine tuning our skills to

guide our teams through the 'choppy waters'. Fiona and her team are professional, diligent and their

process driven, yet dynamic approach has invigorated our Consultants motivation and their desks!

Annika de Friend and Jonathan Lindon, Directors – Source Personnel

VMA Selection has worked with Lander Associates over the past

few years to develop our growing team of specialist recruitment

consultants. Having discussed our key training needs, Lander

supplied an ongoing programme to support our objectives and

provide the knowledge framework to help enable our consultants to

realize their full potential. The success of our business is due to

having a team of experienced and motivated consultants and we

believe that regular training plays a key role in this.

Claire Tuffin, MD - VMA Selection

Companies I have been involved in over the several years have

worked with Fiona and her team in a variety of different training and

management development activities. Their service has been

innovative, committed and productive; I have no hesitation in

continuing to recommend Fiona and Lander Associates.

Graham Palfery-Smith, MD – gjps.net ltd

Caring

Innovative

Why we stand out

We believe that the provided care before and after training sessions was a true added value for our company. Eva Gombas, MD - Arthur Hunt Group

Dynamic

Committed Inspirational

Meet the Team

Fiona Kay Lander FCIPD, FIRP, MIOD

Fellow of the Chartered Institute of Personnel and Development Fellow of the Recruitment and Employment Confederation Member of the Institute of Directors BSc HRD (US) (1990) Business Link approved trainer

Fiona started Lander Associates in 1997 and heads up a team of experienced recruitment trainers and an efficient operations team in Head Office . With over 29 year’s recruitment sector experience, Fiona started her career with the government working on initiatives for the long-term unemployed. She then moved to Blue Arrow in 1986 and held a number of roles in both operations and training, including Training and Development Director. A move to the US followed in 1992 to continue training and Fiona also designed training seminars for well-known US presenter Anthony R. Byrne for his world tour in 1993. While in the US, Fiona was also commissioned to write a training book and training articles. Fiona is regularly published in trade journals and online including Recruitment International, Recruiter, Recruitment Consultant and UK Recruiter.

Range of training expertise includes:

Strategic planning for training and development Performance management Training needs analysis Design and development of training programmes Executive coaching Design and production of training products/materials Train the trainer Leadership and management development Communications and interpersonal skills training Sales and sales management training

Trainers

Fiona has made an enormous contribution to both my personal and business development. Kelly Robinson—Broadbean Technology

Gilly Franklin MA in HR Management, MCIPD

Gilly has worked with Lander Associates for over eight years and is a Principal Training Consultant constantly in high demand.

A professional Trainer and Development Consultant, she specialises in the design and delivery of bespoke training and development programmes for the recruitment market. Gilly gained an MA in Human Resource Management and is a member of the Chartered Institute of Personnel and Development with over 13 years in the recruitment, selection and training fields. Gilly has experience as a Consultant, Team Leader and Manager through to Director level, initiating the start-up of specialist divisions and the opening of new offices. She has recruitment expertise from a National and Independent agency perspective, including permanent, temporary and contract experience in Commercial, Accountancy, Technical and IT, unskilled Industrial, Catering, and Sales sectors. Gilly is a specialist Trainer in developing all levels of recruitment personnel in a cross-section of organisations from new and experienced Consultants through to Team Leaders, Managers and Director/Owner level. Gilly is also an Accredited Mediator specialising in workplace relationship issues.

Range of training expertise includes:

Management and leadership training for new and experienced team leaders and Managers Performance Management Presentation and client visiting skills Advanced interviewing and recruitment skills Building and motivating teams Sales and business development

Gilly was fantastic, her delivery and style was spot on. Tom Simons - Career Moves group

Alan Clarke MIRP

Alan joined Lander Associates in 2005 as a Senior Consultant. As one of our most requested trainers, he consistently uses his unique style to create a learning environment that delegates both enjoy and immediately reap benefit from back in their workplace. Previously, Alan specialised in training, motivating and developing headhunters at an executive search company in London for five years. He designed and implemented their Career Tracking and Development Programme together with a structured training methodology. He introduced their Graduate hiring programme including Assessment days, Key Account Development Workshops and a Management training programme for Team Leaders and Senior Managers. Alan’s experience has extended to training individuals ranging from Graduates to industry professionals with or without recruitment experience. He has trained Consultants/Managers across several industry sectors including IT, Telecoms, Finance, Life Sciences, Public Sector, Construction, Healthcare, Media from High Street through to Executive Search. His training expertise has taken him around the globe and he has trained in Malta, France, Ireland, Australia, Prague and Budapest. Prior to working at Executive Search level, Alan was an induction trainer with a large corporate recruitment firm for two years. He continually achieved outstanding results and received excellent feedback from his training. He achieved MREC status and was responsible for assessing consultants for membership through the foundation award. Alan has experience of successfully running a number of desks with exposure to temp, contract, permanent business including headhunting and an additional five years direct sales experience working as a Personal Financial Adviser for Nat West Bank. Range of training expertise includes:

Induction for new/experienced recruiters Advanced training for experienced recruiters including quarterly business planning Sales and business development Head hunting and search Retained assignments Interviewing skills Management and leadership

Alan is excellent! Thoroughly engaging, and full of great help, tips and relevant information. John Fitzpatrick - Capital International

Angela was excellent, she has helped me get a hold of my market and gave me direction. Shelley Brumpton - Macildowie Associates

Angela Cripps FIRP

Divisional Director for the Midlands, Angela joined the team at Lander Associates in March 2003 as a Senior Training Consultant. Angela has worked within the recruitment sector for the past 20 years and is a Fellow of the Recruitment and Employment Confederation. Her career started as a consultant where she recruited both temporary and permanent staff in Catering, Industrial, Health Care and Commerce. After managing a branch of a large national agency for four years (taking its turnover from 500k to 3.3 million in 20 months), she fulfilled her ambition of becoming a training consultant and joined an award winning training team in January 1998 which achieved several Training Awards. Range of training expertise includes:

Sales and business development Management and leadership Performance management Team Leader coaching and development Presentation and client visiting skills Induction and core competencies for Recruitment Consultants Advanced interviewing and recruitment skills Building and motivating teams Compliance training REC Certificate in Recruitment Practice Legislation Candidate generation

Range of other expertise includes:

Investors in People Champion for SMEs ISO 9001:2000 Champion for SMEs Creation of bespoke commission structures Management coaching Design of bespoke in-house courses and material Design of KPI Performance Management systems Design of Three Month Induction programmes

In addition to recruitment training, Angela has also been a tutor for the Recruitment and Employment Confederation since 1997. She has worked with over 1000 students assisting them to pass the Certificate in Recruitment Practice qualification through distance learning.

Cathy Jarratt-Jones FIRP

A principal trainer with Lander Associates for 11 years, Cathy is an experienced, dynamic trainer, consultant and business coach. With over 19 years experience recruitment and the service sector, Cathy is well placed to meet the dynamic and diverse needs of Lander clients. Cathy is passionate about excellence within the industry. Her style is enthusiastic and motivational and she trains with intimate understanding of the challenges of the Recruitment marketplace. Having worked as a successful recruitment consultant, a manager of the top performing branch in one of the largest UK recruitment organisations and a trainer within the industry, Cathy has considerable talent and depth in the delivery of her consultancy skills and training programmes. As a result, she provides a wide range of business solutions to our clients. A fellow of the REC, Cathy has built her reputation within the industry on developing and delivering exceptional training programmes providing real results. Range of training expertise includes: Leadership development Sales presentation skills Client visiting Sales and business development Key account development Search and selection skills Writing winning sales proposals and tender documents Coaching skills Customer service and sales incentive programmes Negotiation skills Handling objections Closing skills Successful networking Building your personal brand

Cathy was great, very professional, would like to see more! Ben Hardman - Montreal Associates

Toby is really engaging and makes the course fun as well as informative! Louise Redfern—EMR Group

Toby Buckle

As a qualified Neuro-Linguistic Programming (NLP) master practitioner, Toby provides Lander Associates’ clients with executive coaching and management training. He previously spent ten successful years working for Badenoch & Clark, an international personnel development and recruitment firm with over 500 staff with a turnover of over £200 million. Badenoch & Clark regularly appeared in the top ten of the prestigious ‘Times Top 100 Companies to Work For’ awards and received the award for best training and development work in 2006. Toby worked his way up from consultant to team manager, through senior management to Associate Director. He was responsible for managing and developing highly successful sales and management teams, as well as having a high profile role in the coaching and training of staff from across the UK and Europe. He specialised in innovation, coaching and development, communication and leadership training. Toby also led and facilitated major company projects, for example the review of reward and remuneration structures UK wide, giving him great experience in the facilitation and implementation of complex change management initiatives. Before entering recruitment, Toby worked for several years in sales in the print media and components industries after he graduated from UMIST in 1993 with 2.1 degree in Management Science. Range of training expertise includes: NLP training techniques Executive Coaching Mentoring Strategic facilitation Organisational development Personality assessments Leadership development Sales skills Recruitment skills Performance Management

Helen Harvey FIRP

Lander Associates’ clients benefit from Helen’s 30 years’ experience within the recruitment industry, working within both the corporate arena and for owner-managed businesses. Her expertise is at director level. She spent several years directing operations for Manpower before taking up the post of Managing Director with Select Education where she developed the business internationally. Helen has provided senior management and consultancy expertise to several UK-based companies, including two recruitment agencies. She also developed and implemented a recruitment programme for a multi-million pound project for the UK train network. Helen has designed and delivered management development/assessment centres for management teams and consultants wishing to progress into management roles. She has also incorporated structured induction programmes linked to formal qualifications. She is a Fellow of the REC and sits on the REC Examination Steering and Awarding Group Committee. She has been regularly published within trade publications and was commissioned to write a series of articles on recruitment practices aimed at the business sector. Last year she won a Lifetime Achievement Award for her services to recruitment. Helen specialises in one to one consultancy and facilitation. Range of training expertise includes: Performance management Executive coaching Mentoring Leadership and management development Communication and interpersonal skills Building and mentoring teams Organisational development Negotiation skills Developing internal three month induction plans

My sessions with Helen are thought provoking, inspiring and very motivational. Gill Carter - Capital International IT Staffing

Moya Rylands With more than 15 years experience in recruitment, Moya is a Senior Training Consultant with Lander Associates. She specialises in sales and account management training and has worked within a broad spectrum of sectors including banking, IT and telecoms. She began her career as a consultant where she achieved success with both temporary and permanent recruitment in the commercial, catering and industrial fields. After gaining experience in both training and contract implementation, Moya then went on to manage major accounts. As a National Account Director, she was responsible for the strategic management of managed service operations. Leading a team of 25 she managed client relationships, operational delivery and ensured successful re-tenders of multi million pound accounts. One of her largest projects was the recruitment of 1900 call centre staff in six months for one client and in the same year her team achieved the highest profit per capita in the company. Moya brings not only a wealth of experience to Lander Associates clients but also her passion for helping recruitment consultants develop to their full potential. Range of training expertise includes: Sales and business development Induction and core competencies of recruitment consultants Communication and mindset Key account management Negotiation skills Telephone appointment making Time management

Moya is excellent, she is approachable, adaptable and professional. Mel Rose - Rugby Recruitment

Lisa Austin – Financial and Operations Director Lisa's responsibility lies with strategic financial planning and company wide operational policies. Liaising directly with Financial Managers, Lisa develops flexible and workable financial solutions for our clients, each specifically adapted to the training budget and to accommodate dynamic market conditions. As a manager, Lisa creates a fun environment combined with a hard working culture for her team.

Emma Thompson – Training Team Leader Emma co-ordinates back-office support for all training activities. Her meticulous and methodical approach puts her in the perfect position to supervise the; production and logistics of supporting documentation; extensive travel arrangements; cost control, for the many courses delivered monthly both in the UK and abroad. She passionately maintains standards to ensure a seamless customer experience for both internal and external customers.

Julia Young – Marketing Manager Working with her team, Julia manages marketing planning and implementation through creation, development and delivery of innovative, imaginative marketing activities. Covering the whole marketing mix including advertising, PR, brand guardianship, events and exhibitions, supplier relationships and website management, Julia also works as PA to Fiona.

Peaches Soares – Scheduling Manager With excellent interpersonal skills, Peaches works closely with all our stakeholders during the training operations process. From the initial scheduling of a project to the final post programme review, Peaches liaises with clients, trainers and the operations team to control the complex scheduling that is involved in managing flexible partner programmes. Building high levels of trust with the training team and external customers alike, they rely on her totally to manage their delivery diaries.

Rachel Gould – Marketing Assistant Rachel, a talented media graduate, designs the high quality, bespoke, client branded visual training materials which make a real, eye-catching difference to every course delivered. By managing our image library, which is openly available to our clients, Rachel is also involved in developing advertising and media communications ideas and her flair for creativity is complemented by her good natured personality and her willingness to always 'go the extra mile

Operations

Jarman House

42 High Street

Redbourn

AL3 7LN

Tel: +44 (0) 1582 791 838

Fax: +44 (0) 1582 794 485

Locations

We work with clients throughout the UK and around the world including Europe, Russia and Australia.

Individually tailored programmes are usually held either at your site or at our dedicated training centres. However, we can also arrange alternative venues and locations to suit you in the UK, Europe or further afield. Open courses are held in either our central London venue or in major cities around the UK.

Our Charges

We treat all clients individually and work closely with your finance team to create a flexible payment scheme to best suit your needs. With this in place, you can be assured of a cost effective solution through quality training and development.

References

Spinnaker Consulting (Marine) Steve Cox - Managing Director Tel: 01702 480142

Capital International IT Staffing Limited (IT/Telecoms) Nick Butcher - CEO Tel: 01444 235577

Sellick Partnership (Finance, Legal and education) Jo Sellick - Managing Director Tel: 0161 8341642

Euro London Appointments (Multilingual) David Shacklock - Managing Director Tel:020 7583 0180

Recruitment International (Oil/Engineering - Middle East, Commercial/Sales/Technical - Central Eastern Europe) Elwyn Williams - Managing Director Hobson Prior (Pharmaceutical) Matthew Perrett - Managing Director Tel: 01892 612612

Montreal (IT) David Thuillier - Sales Director Tel: 020 7256 5656

STR Group - (Technical and Healthcare) Richard Crawley - Managing Director Tel: 0870 6009899

Arrows Group - (Technology and Healthcare) Adrian Treacy and James Parsons - Joint Managing Directors Tel: 0870 1420080

www.landerassociates.co.uk

julia@landerassociates.co.uk Skype: fi.lander

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Getting started

Tel: +420 25753 2832