I S S U E 1 5 D E C 2 0 1 6

C A P I T A L E T T E Ry o u r

P R O P E R T Y

Q U A R T E R L Y F O R C C T T E N A N T S

P O R T F O L I O

A C O L L E CT I V E F U T U R E

Singapore are SMEs, and their numbers are expected to grow as they are ident i f ied as one of the pi l lars support ing Singapore’s future economy. Amongst these SMEs, and other international entrepreneurs and smal l businesses, there may be a preference for f lexible yet high-performing off ice spaces, so that they could channel efforts into bui ld ing business connect ions and do not need to have a dedicated team handl ing leases and related matters . Excit ingly, Col lect ive Works has a lso attracted the interest of large corporat ions looking for innovative, col laborat ive and f lexible options for their project teams. This growing interest has establ ished Col lect ive Works Capital Tower as a f lag-bearer for the shift in dynamics of the local workspace industry.

With most coworking spaces in S ingapore located in c i ty fr inge areas, Col lect ive Works Capita l Tower a ims to f i l l a gap in the market—offer ing a high-specif icat ion, premium CBD space that caters to companies that l ie on the spectrum between f ledgl ing smal l businesses, fu l l - f ledged companies and mult i-national corporations. Demand is quickly emerging for high-qual i ty coworking spaces in the CBD, which offer a pol ished corporate image and greater proximity to c l ients .

On the 12 th f loor of Capital Tower are off ices of a di f ferent nature: beyond the str ik ing green wal l feature at the front desk, the space opens to an innovatively-designed coworking off ice boast ing views of the c ity. The design is a trademark of Col lect ive Works Capita l Tower, where the concentrat ion of ta lent and high-performing businesses res id ing within hints at a brand-new working culture of tomorrow.

Collective Works Capital Tower is the f irst premium coworking space of i ts k ind to be housed in a Grade A off ice bui lding in the Central Business Distr ict (CBD), occupying 22,000 square feet of space. The coworking space leverages CapitaLand Commercia l Trust ’s (CCT) qual i ty portfol io, and Col lect ive Works’ f inely honed expert ise as a leading company in the coworking sector.

F i rst int roduced in the Un i ted States and Europe, the trend of coworking has reached Singapore’s shores and is spreading al l over Asia—riding on the waves of associated trends l ike the advent of the mi l lennial generat ion, growth of entrepreneursh ip , shar ing economy, and technology automation. Informat ion from Singapore’s Department of Stat ist ics revealed that in 2015, 99% of the enterpr ises in

Fi r st G ra d e A c owo r k i n g s p a c e Co l l e c t i ve Wo r k s C a p i t a l Towe r o p e n s d o o r s t o i n n ova t i o n a n d e n t r e p r e n e u r s h i p.

>>

P O R T F O L I O

With a good mix of avai lable technology and the pursuit of a de l ightfu l customer exper ience, the typica l tenant handover and takeover process, which previously required up to 100 sheets of paper, is now condensed to a ser ies of taps on a tablet .

Implemented in Apri l 2015, the Digital Onl ine Tenancy System, or DOTS, is the brainchi ld of CapitaLand’s Property Services and Group Business Solutions and System teams. The creation of the mobi le appl icat ion stemmed from the need to improve ef f ic iency whi le ensur ing tenants ’ peace of mind dur ing the handover and takeover process. A ful l suite of features within DOTS eff ic ient ly manages the handover and takeover

D I G I TA L TA K E OV E RT E C H N O L O G Y

Besides being conveniently located in the heart of the CBD, Collective Works Capital Tower meets the complex and ever-changing demands of businesses striving for growth, with a conducive environment outfitted with ergonomic furniture, a plethora of space configurations for every business need, and support for complex IT requirements. But the most distinguishing trait of the space is its curated, symbiotic and collaborative community. The eventual vision for Collective Works Capital Tower is to create an optimal environment for driven, high-performance companies focused on growing their businesses.

So far, reception for the space has been strong, with prospects drawn to its unique concept. The pool of interest ranged from companies in the marketing and data analytics sector, to finance and law firms. Companies currently residing within the space praised it for its innovative and flexible qualities, mirroring the same culture they wish to cultivate in their firms.

Integral to CCT’s cont inuous str ive to keep atop of trends, i t is possible that off ice spaces may evolve in the future, in accordance with market demands and tenant needs . “We expect coworking to become more mainstream with greater awareness from people and companies looking for qual ity and f lexible off ice spaces in a col laborat ive work environment,” says Kevin Chee, Head, Asset Management in CCT. “Coworking is very much in l ine with CapitaLand’s ‘off ice of the future’ v is ion , where people work in hubs of co l laborat ion and community. We will be watching this space closely as it evolves.”

Anticipating a mix of market trends, new technology, and the changing needs of tenants , CCT is committed to introducing a range of innovative and benefic ial schemes to complement and foster a v ibrant off ice community of the future.

For more informat ion, inc luding how to schedule a tour, v is i t col lect ive.works .

<<

O N T H E C O V E R

A g r e e n w a l l f e a t u r e a t t h e r e ce pt i o n a n d i n n ov a t i ve u s e r- ce n t r i c d e s i g n g r e e t eve r y v i s i to r a s t h ey s te p i n to Co l l e c t i ve Wo r k s C a p i t a l Towe r.

T O P T O B O T T O M R O W

F l e x i b l e s p a c e c o n f i g u r a t i o n s a n d e r g o n o m i c f u r n i t u r e s p u r c r e a t i v e c o l l a b o r a t i o n s w i t h i n a n d b e t w e e n t h e d r i v e n , h i g h - p e r f o r m i n g c o m p a n i e s r e s i d i n g i n t h e s p a c e ; T h e 1 2 t h - f l o o r o f f i c e s p a c e o f f e r s a i r y v i e w s o f t h e c i t y ; C o l l e c t i v e Wo r k s C a p i t a l To w e r ’ s c e n t r a l l o c a t i o n p r o v e s p o p u l a r a m o n g c o m p a n i e s f o r i t s p o l i s h e d i m a g e a n d p r o x i m i t y t o c l i e n t s ; W e n K h a i M e n g , C E O , C a p i t a L a n d S i n g a p o r e w i t h J o n a t h a n O ’ B y r n e , f o u n d e r, C o l l e c t i v e Wo r k s . ( P h o t o s : C o l l e c t i v e Wo r k s C a p i t a l To w e r)

P O R T F O L I O

Cap i taLand Commerc ia l Trust (CCT) tenants and guests can soon look forward to spec ia l perks with Grab, inc luding d i scounts to and f ro se lec ted CCT

bui ld ings, enhancing their travel exper ience. The fr iendly concierges from Capital Tower , CapitaGreen , Six Battery Road and One George Street wi l l a lso be able to arrange a r ide on their behalf. Grab for Work is an onl ine platform designed for companies to manage staff transport c la ims. Employees can tag their tr ips as off ic ia l business r ides and wi l l receive e-receipts in their work emai ls . Say goodbye to unnecessary paperwork! Employers wi l l a lso be able to obtain consol idated weekly or monthly statements of their employees’ off icial business r ides

As brands begin to br idge the gap between the onl ine and the off l ine, CapitaLand is now among the f irst to embrace this emerging trend with the unveiling of Sparkle, Asia’s first artificial

intel l igence (AI) chatbot concierge, and key partnerships with dist inguished technology leaders and retai l brands.

Introduced at the recent Future Cit ies: Asia Forum held on 21 October 2016, Sparkle is a fully automated AI chatbot slated to become a key cornerstone of the CapitaStar rewards scheme, Singapore’s largest multi-mall , mult i-store cardless rewards programme. Integrated into the refreshed CapitaStar app, Sparkle connects CapitaStar members with relevant l i festyle services and retailers. Retailers CHARLES & KEITH and Capitol Optical wil l also have their latest products showcased on a chatbot for the f irst t ime. Moving forward, there are also plans to bring Challenger and brands under the Spa Esprit Group to Sparkle.

To comprehend localised language cues, Sparkle learns on the job: intel l igent feedback scoring algorithms and the abil ity to remember context al low it to improve its conversational ski l ls .

The enhanced CapitaStar app is now avai lable on the App Store and Google Play. Exist ing users need only to upgrade their current app.

To view a video on Sparkle, go to bit. ly/CapitaStarChatBot

G O W I T H G R A B

STA R S Y N E R GY

V E N T U R E

C A P I T A L A N D N E W S

A Te n a n t R e l a t i o n s S p e c i a l i s t d e m o n s t r a t i n g h o w t e n a n t s c a n s e a m l e s s l y t a k e o v e r a n d h a n d o v e r t h e i r p r e m i s e s u s i n g t h e D i g i t a l O n l i n e Te n a n c y S y s t e m . ( P h o t o : C a p i t a L a n d )

To keep up-to-date with CapitaLand happenings, subscribe to inside.capitaland.com.

for greater v is ib i l i ty and control . By aggregat ing demand from off ice tenants across our bui ldings, companies wi l l a lso be ent it led to specia l packages for their Grab r ides. Grab comes onboard as CapitaLand’s mobi l i ty partner to br ing O&O (Onl ine & Off l ine) convenience to CapitaLand’s customers where they l ive, work and play across i ts portfol io o f i n tegrated deve lopments , o f f i ces , shopp ing ma l l s , homes and serviced res idences in Singapore. ‘Just Use’ is CapitaLand’s onl ine solution to provide the off ice community with added value and convenience. Further detai ls are coming up soon. In the meantime, to ensure you receive updates on these deals , register your interest at www.go. justuse.com.sg/grab.

of a premise electronical ly, keeping accurate records whi le streamlining communicat ions between the var ious internal departments involved.

The switch over to DOTS has shortened the previously lengthy process, which required an assortment of paperwork to switch hands , and proper record-keeping and documentat ion—tota l l ing some 20 hours of e f for t . With DOTS, pr inted check l i sts and forms are d ig i t i sed , a l lowing tenants to breeze through the process without the need to lug around cumbersome f loor plans. Tenants also enjoy the convenience of s igning documents and recording their feedback digital ly on a tablet , including photographs of areas where fol low-up work may be required. Upon s igning the forms, DOTS wi l l not i fy the tenant and relevant CapitaLand departments by e-mai l , complet ing the process in 6.5 hours with combined savings of 13 .5 hours .

The d ig i t i sat ion of the handover and takeover process has not only helped to great ly reduce paper, which al igns wi th Cap i taLand ’s env i ronmenta l ly respons ib le v i s ion , the reduct ion of labour hours a lso means that resources can be channel led to other innovat ive pi lot schemes and personal is ing services to better serve tenants .

I S S U E 1 5 D E C 2 0 1 6

“We are working execut ives ourselves , and therefore we are a lso in touch with the needs and pain points of fe l low working execut ives . We make i t a point to constant ly go back to the drawing board to quest ion the value that we bring to the community,” shares Faith Soh, Head of Customer Experience Management, a member of the team behind Just Use. “ Instead of re invent ing the wheel , partnerships is one of the ways to introduce more value-added services to our off ice community,” added Soh.

The brainchi ld of a CapitaLand hackathon, Just Use’s rol lout beyond the pi lot at Capital Tower is faci l i tated by posit ive response and feedback garnered from the community, al lowing the team to better ta i lor exist ing in it iat ives , and ident i f ies poss ib le b l ind spots and new areas for improvements . A tenant at One George Street commends Just Use for i ts uniqueness, as he “never had the opportunity to enjoy such serv ices as an employee” , whi le another tenant at CapitaGreen is “heartened to see CapitaLand using many ways to engage with tenants” .

The tenant engagement in it iat ives organised by CapitaLand Commercial Trust (CCT) are often nuanced in their execution, leveraging CCT’s strong focus on customer centr ic i ty to formulate schemes that mesh wel l with the off ice community and their needs. This desire to go beyond as bui lding owners, combined with innovat ion and technology, is embodied by a recent in it iat ive, Just Use.

With Just Use, tenants are offered access to a wealth of serv ices and deals curated with a met icu lous eye, with the added assurance of value and convenience of del ivery to se lected CCT ’s bu i ld ings . Cur rent ly, the serv ice i s avai lable to tenants in a l l of CCT’s Grade A off ice bui ldings: Capital Tower , Six Battery Road , One George Street and CapitaGreen . Of fer ings started with food and beverage retai lers, before the range rapidly expanded to cover l i festyle and beauty products , and even to queuing and del ivery services for h ighly sought-after food i tems l ike L im Chee Guan bak kwa and Ta i Cheong egg tarts . Past of fer ings included exclusive deals with establ ished retai lers l ike OSIM and Samsung—bringing promotional deals to the lobbies of CCT’s bui ld ings, a welcome alternat ive for t ime-starved off ice workers .

I N J E CT I N G I N N OVAT I O NWi t h t h e r e c e n t i n t r o d u c t i o n o f t h e c o m m u n i t y-f o c u s e d i n i t i a t i ve Ju st Us e , d i s c ove r h ow C CT f u r t h e r a d d s va l u e a n d c o nve n i e n c e t o t h e o f fi c e c o m m u n i t y.

>>

P E O P L E

C A P I T A L E T T E Ry o u r

Q U A R T E R L Y F O R C C T T E N A N T S

P E R S P E C T I V E

100%11:40am11:40AMPM

Welcome to CapitaGreen

P E R S P E C T I V E

<<

Through a breakfast forum held on 1 November 2016, CapitaLand Commercial Trust (CCT) facil itated the sharing of knowledge among its tenants on emerging digital trends.

The presentation was led by Nils Michaelis, Managing Director, Digital APAC for Products Operating Group for Accenture Singapore, who shared five key trends from Accenture’s Technology Vision 2016: ranging from intell igent automation to a l iquid workforce. According to the report, the global digital economy accounted for 22 percent of the world’s economy in 2015, which is forecasted to reach 25 percent by 2020—magnifying the focus of people in the digital age. The trends shared during the forum are expected to have resonating impact on the means and mediums in which businesses operate.

Panellists at the event included Sathya Ram, Regional Head of Innovations & Client Solutions, Global Liquidity & Cash Management, HSBC Singapore and Shane Owenby, Vice President, Asia Pacific, Amazon Web Services. The panel discussion was facil itated by Lynette Leong, Chief Executive Officer of CapitaLand Commercial Trust Management Limited,

This Christmas, CCT Gifts of Joy partners The Straits Times School Pocket Money Fund (STSPMF), CapitaLand Commercial

Trust’s (CCT) adopted charity of 2016, with the aim to fulfi l the wishes of more than 660 underprivileged children and youths.

From 7 to 17 November 2016, the workplace community across CapitaLand Commercial Trust’s (CCT) 10 buildings received a complimentary bottle of yoghurt drink as part of the biannual treats. This refreshing and healthy drink on-the-go was well received by the community, as echoed by Felicia Loe, a staff member from Total Gas & Power Asia Pte Ltd, a tenant at Raffles City Tower : “The treats are yummy and at the same time, they are healthy choices.” Paul Tan from Indosuez, a tenant at Capital Tower , added that being able to enjoy the treats together with his fellow colleagues makes his work day better. The highlight of this activity was the opportunity for tenants to win CapitaVouchers through a lucky draw by answering three correct questions in a mini quiz regarding CCT’s workplace community activities.

E N A B L I N G T H E D I G I TA L E N T E R P R I S E

A R E F R E S H I N G T R E AT F O R C CT ’ S WO R K P L A C E C O M M U N I T Y

B E A R I N G G I F T S O F J OY

R E V I E W

R E V I E W

C A L E N D A R

Gifts of JoyF O R U N D E R P R I V I L E G E D C H I L D R E N

T h e C u s t o m e r E x p e r i e n c e M a n a g e m e n t t e a m w i t h a s a t i s f i e d u s e r a t t h e J u s t U s e c o l l e c t i o n p o i n t a t C a p i t a l To w e r. ( P h o t o : C a p i t a L a n d )

Te n a n t s a r e a l l s m i l e s a f t e r r e c e i v i n g t h e i r t r e a t s a t C a p i t a l To w e r ( P h o t o : C a p i t a L a n d )

P a n e l l i s t s a n d g u e s t s e n g a g i n g i n l i v e l y d i s c u s s i o n s o n e m e r g i n g d i g i t a l t r e n d s . ( P h o t o : C a p i t a L a n d )

One working mother and user of Just Use shared that the service helped her fu l f i l her promise of prepar ing Teachers ’ Day gifts for her chi ldren. Another user of the service credited Just Use for a l lowing him to f inal ly get a taste of BAKE’s cheese tarts , which has seen queues for them last ing more than three hours .

Companies , too, are grateful . Besides sat ing the occasional lunch c rav ing or therapeut ic purchase , w i th Just Use companies are able to negotiate bulk discounts for corporate events—with food convenient ly del ivered to their off ice.

A growing synergy between tenants and CCT has also resulted in more reta i lers partner ing with Just Use. Tenants have introduced reta i lers they worked with , whi le Just Use ’s dedicated portal—which consists of a ready payment system and functions l ike inventory tracking—makes it effort less for the retai lers to come on board.

As the landscape evolves, CCT is prepared to explore possible expansions of Just Use to al ign with the working executive’s l i festyle demands, with the Just Use team currently exploring how to enhance vis itor arr ival experience and the workplace environment, together with the Property Services team.

with the issues discussed revolving around how businesses could ready their operations and staff for the change, including shifting to cloud services and hiring staff excited about tackling the changing business landscape.

“The event was very informative, with an excellent speaker and a l ively panel discussion,” shares Mr Phil ip Hurley, Chief Executive Officer, SE Asia, ICBC Standard Bank PLC, Singapore Branch, a tenant at One George Street .

P E R S P E C T I V E

1. Collective Works Capital Tower aims to cultivate a collaborative community of driven,

high-performance companies. True / False

2. Through Just Use, tenants of CCT’s Grade A office buildings can purchase and arrange delivery for food,

l ifestyle products, and popular products like BAKE’s cheese tarts.

True / False

3. With DOTS, the tenant handover and takeover process is shortened to 10 hours, down from 20 hours.

True / False

R E A D E R S ’ C O N T E S T

T R U E O R FA L S E ?

Lanscape CMYK.pdf 1 8/31/12 10:27 AM

Copyright © 2016 CapitaLand Commercia l Trust

Copyr ight i s reserved throughout . No par t o f th i s pub l i cat ion may be reproduced in who le or in par t w i thout the wr i t ten permiss ion o f the pub l i sher. CapitaLand Commercia l Trust and CapitaLand Commercia l Trust Management L imi ted accept no respons ib i l i ty o r l i ab i l i ty fo r any e r rors , omiss ions , o r resu l tant consequences , inc lud ing any loss or damage ar i s ing f rom re l i ance on the in format ion here in . A l l r ights reserved .

168 Robinson Road #30-01 Capita l Tower Singapore 068912www.cct .com.sg

MCI (P) 010/05/2016

Designed by The Press Room

Printed on environmental ly responsible FSC Mixed 70% paper

CapitaLand Commercia l Trust (CCT) is S ingapore’s f i rst l isted commercia l REIT with a market capita l isat ion of S$4.7 bi l l ion as of 31 October 2016. The Manager of CCT, CapitaLand Commercia l Trust Management Limited, is an indirect whol ly owned subsidiary of CapitaLand Limited.

I f you have any feedback or suggest ions about this newsletter, p lease emai l us at yourcapitaletter@capitaland.com .

G R E E N T I P

Cut down on electricity use by doing away with power-hungry screensavers, and installing software

that shuts down the computer after a set time.

Nestled within an artsy enclave in Wilkie Edge , the Japanese optical brand OWNDAYS pulls innovation into focus, pairing it with stylish accents and a unique work culture.

Since its entry into Singapore’s optical industry three years ago, OWNDAYS is quickly gaining ground as a company with an eye for innovation. It first made waves with its groundbreaking retail concept: customers can collect their glasses in as l ittle as 20 minutes after payment. For the budget-conscious and the discerning, OWNDAYS offers a wide range of high-quality eyewear at affordable prices, achieved by overseeing the entire process—from design and manufacturing to logistics and retail—in-house.

OWNDAYS strives to combine fashion and innovation through releases like the AIR Ultem, where the distinct qualities of Ultem are harnessed to craft frames that are lightweight and flexible, while the ECO2XY range reflects OWNDAYS’ commitment to environmental sustainability; a specialised production method used for each pair of ECO2XY frames ensures that CO

2 emissions

are minimised.

Within OWNDAYS, a unique office culture al lows ful l-t ime employees to run for elections for coveted positions of Area Manager and Shop Manager. This allows OWNDAYS to retain high-cal ibre employees by offering equal opportunity for growth—driving innovation from within.

For more information, visit https://www.owndays.com/sg/en/.

A SLEEK PER SPECTIVEG A L L E R Y

L A ST I S S U E ’ S R E S U LT S1 . Tr u e CC T ’s f o c u s o n s u s t a i n a b i l i t y i n c l u d e s p a r t n e r i n g w i t h te n a n t s a n d t h e o f f i ce co m m u n i t y. 2 . Tr u e T h i s ye a r ’s CC T E co R a ce f e a t u r e s a n a d d i t i o n a l f o c u s o n h e a l t h y l i v i n g , a s a h e a l t h y b o d y a n d m i n d w i l l e n a b l e u s t o b u i l d a b e t t e r e n v i r o n m e n t t o l i ve i n f o r t h e n e x t g e n e r a t i o n . 3 . Tr u e Fr o m n ow to 3 1 D e ce m b e r, te n a n t s c a n d r o p of f u nw a n te d o r o b s o l e te e l e c t r i c a l i te m s a t s e l e c te d CC T p r o p e r t i e s .

N e v e r m i s s a n o t h e r i s s u e ! S i g n u p a t c c t . c o m . s g /s i g n u p t o r e c e i v e y o u r C A P I TA L E T T E R a n d u p d a t e s o n CC T a c t i v i t i e s d i r e c t t o y o u r i n b o x .

CU

T A

ND

PA

ST

E

Co n n e c t w i t h u s o n : f b .co m /c a p i t a l a n d co m m e r c i a l t r u s t

S C R E E N S AV I O U R S

STSPMF began as a community project initiated by The Straits Times, sparked by a child’s story of saving up pocket money to help her family make ends meet. Since 2000, STSPMF has provided pocket money to children from low-income families, ensuring that they do not go hungry or are left out at school.

From 14 November to 9 December 2016, tenants participated in the gift donation by picking up wish labels from collection areas at selected CCT properties. After which, tenants and CapitaLand staff volunteers wil l set aside their t ime from 14 to 16 December 2016 to wrap and deliver these gifts to the beneficiaries.

In addit ion to the gi f ts , CapitaLand Hope Foundat ion, the philanthropic arm of CapitaLand, will donate $10 to STSPMF for every wish fulfi l led.

For more details, visit cct.com.sg/giftsofjoy.

This contest is for tenants of CCT properties only (excluding CapitaLand employees). Email your responses to yourcapitaletter@capitaland.com by 30 December 2016 . The first 10 respondents with the correct answers stand to receive 30,000 STAR$, credited to their CapitaStar accounts. Please include your name, telephone number, and office building to enable us to process responses.

Winners will be notified by email.