7th December 2010

Patrick Nash, CEO Connect Assist

The developing role of the voluntary sector

www.ConnectAssist.co.uk

Key Question

Welfare Reform

2The developing role of the voluntary sector

What are the Opportunities?

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What’s different about the Work Programme?

The developing role of the voluntary sector

Three elements that are significant:

Payment by results

Contracts are longer

Stronger incentives for delivery partners

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What does this mean for third sector delivery partners?

Bidding and Tender Process

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Issues to think about: Regular Payments

Capacity

Data Management

Issues to think about: The Merlin Standard

Consortium

Margins

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Private companies make 30% margins on government contracts when they get awarded them. But when they subcontract to charities we only get 8% or 9%. For us that is quite hard to take.

Sally Burton, Chief Executive of Shaw Trust

www.ConnectAssist.co.ukThe developing role of the voluntary sector

Partnering with the private sector

Name of the source, Company or Position

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What has the Prime contractors been saying?

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Prime contractors

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Working with the third sector will mean that Serco will be able to deliver services to the much needed.

The Secro model

The developing role of the voluntary sector

Private companies make 30% margins on government contracts when they get awarded them. But when they subcontract to charities we only get 8% or 9%. For us that is quite hard to take.”

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It is clearly a political will to include the voluntary sector in the delivery of welfare to work. I certainly agree that there is expertise and commitment within this sector that can bring a great deal to the table. Around a third of Serco FND sub contractors are currently voluntary sector organisations. In many cases they bring a very local perspective or offer a particular specialism that enhances our service delivery considerably.

Richard Johnson, Serco

www.ConnectAssist.co.uk

Prime contractors

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Engaging positively with the voluntary sector

Creating a service for many via a multi channel approach

The A4e model

The developing role of the voluntary sector

Private companies make 30% margins on government contracts when they get awarded them. But when they subcontract to charities we only get 8% or 9%. For us that is quite hard to take.”

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Our company contracts between 20% and 60% of the work to charities, so we rely upon them. Last year we put £35 million into the charitable sector… they are helping us get people back into employment.

Emma Harrison, Chairman and founder A4e

www.ConnectAssist.co.uk

Voluntary Sector prime contractors

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Smaller third sector organisations can compete with larger organisations

Creating a service for individuals in their local communities.

The 3SC model

3SC consortium has meant:

The developing role of the voluntary sector

Private companies make 30% margins on government contracts when they get awarded them. But when they subcontract to charities we only get 8% or 9%. For us that is quite hard to take.”

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We are fielding a strong consortia approach with other lead organisations to enable us to get as much funding to the front line in the most straightforward way.

Michael O’Toole, Chief Executive of 3SC

www.ConnectAssist.co.uk

Social Enterprise Bill

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Sponsored by Chris White MP

Systematic Measurement

Government suppliers will need to demonstrate economic, social and environmental benefits

Measurement of impact and outcomes

The developing role of the voluntary sector

www.ConnectAssist.co.ukThe developing role of the voluntary sector

Partnering

Name of the source, Company or Position

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What to look out for?

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Getting your organisation ready

The developing role of the voluntary sector

Third sector organisations intending to deliver public services should attend to:

Delivery value for money

Deliver excellent customer service

Operate in a commercial manner

Demonstrate results and positive outcomes

Deliver with social values, clarity of mission and passion

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Resources

Discussion paperAre you ready to respond? Measuring effectiveness

with technologyhttp://www.connectassist.co.uk/measuring-effective

ness

Case StudyA4ehttp://www.connectassist.co.uk/case-studies/a4e

Contact me patrick.nash@connectassist.co.uk Tel: 01443 827 600

The developing role of the voluntary sector

www.ConnectAssist.co.uk

www.connectassist.co.uk

13Service delivery in a cost constrained environment