Career Orientation—2nd Edition

Unit 5:

Succeeding On the Job

Objective 1 - Good Employee Cooperation Initiative Honesty Willingness to

learn Follow directions Neat; good

grooming Pleasant

Professional Polite Patient Punctual Good attendance Dependable Enthusiastic Accepting

Objective 1 - Good Employee cont.

Loyal Sense of humor Positive Not jealous Tactful Interested

Did You Know?

The first impression you make with co-workers and employers is often the lasting one. Be sure it is a good one.

Objective 2 - First Day

Arrive early Listen Friendly, but on

task Courteous Not nervous Learn Report your

mistakes

Think Be interested Keep a neat work

area Avoid clock

watching Learn rules and

regulations

Objective 3 - Employee Handbook

Company information Basic workday information Wage information Benefits information Safety and health issues Communications Company rules

Objective 4 - Getting Along with Supervisors Accept

supervisor’s authority

Ask for more responsibilities

No flirting Respect products,

supplies Do not pretend to

know all

Learn from all supervisors

Be considerate and polite at all time

Objective 5 - Getting Along with Co-Workers Introduce yourself Be pleasant,

cheerful, friendly Learn co-workers’

names, interests Greet or at least

smile at others Listen, ask, thank Say good-bye,

wave, nod

Do not force yourself on others

Join social groups, teams

Realize that young or new employees may have fewer privileges

Cooperate, help others

Keep positive attitude Show a sense of

humor

Objective 6 - Reasons for Losing a Job

Poor human relations and attitude

Lack of technical knowledge

Low dedication to work ethic

Objective 7 - Positive Work Ethic

On time (punctual)

Neat, dressed appropriately

Limited visiting on the job

Good attendance, no surprises for employer

Keep busy Stay poised Professional Communicate

effectively

Tip

Try to learn something new each day. New equipment and new techniques are being tried each day, and you can be the most up-to-date worker if you will be receptive.

Tip

The more you know about your job and profession, the happier you will be. If you want to further your education and training, set realistic goals and work to attain them.

Objective 8 - Personal, Social, Business Ethics

Personal ethics Define Examples?

Social ethics Define Examples?

Business ethics Define Examples?

Words You Should Know: Job stress – harmful physical and

emotional responses that happen when the requirements of the job do not match the capabilities, resources, or needs of the worker

Ergonomics - the science of fitting workplace conditions and job demands to the capabilities of workers

Objective 11 – Conditions That Can Lead to Stress

Design of tasks Management style Interpersonal

relationships Work roles Career concerns Environmental conditions

Objective 12 - Warning Signs

Difficulty concentrating

Headache Job dissatisfaction Low morale Short temper Sleep disturbances Upset stomach

Objective 13 - Managing Time and Stress

What are ways that you can overcome stress (“stress-busters”)? . . .

What methods of time management can you use to balance multiple roles and reduce stress? . . .

Objective 15 – Leader Characteristics

Creative

Enthusiastic

Flexible

Inspirational

Optimistic

Organized

Self-confident

Skillful communicator

Understanding

Well-informed

“It is amazing what you can accomplish if you do not care who gets the credit.” - President Harry S. Truman

Objective 16 - Becoming a Leader

Become a follower first Develop a healthy self-concept Learn by doing Make a good first impression Receive education and training Seek advice and support

Objective 17 – Demonstrate Leadership

Following the rules Carrying out assigned responsibilities Cooperating with others Displaying common courtesies Respecting other’s property Showing respect for others Volunteering to serve on projects Other ways?

Objective 20 - Business Etiquette Guidelines During a business meeting

Body language Clothing Communication Manners

On the telephone Manners Voice

Objective 20 - Business Etiquette Guidelines cont.

During a business lunch Complete the guidelines from the

video and/or discussion

Objective 21 - Asking for a Raise

Know…

Time…

Know if…

Be honest with…

Make…

Take…

Explain…

Thank…

Leave…

Ask…

Objective 22 - Treating a Customer Greet customers… Let customers

know… Show interest by… Ask questions to… Provide answers

by… Treat customers…

Be… Keep _____ and do

not… Do not socialize with

_____ when _____ Do not let _____

interfere with serving customers

Treat each customer as…

Give …

Unit Review: 1. Name 15 characteristics of a

good employee.

2. How would you advise someone to handle the first day on the job?

3. List 8 items commonly included in and employee handbook.

Unit Review: 4. List 4 ways to get along with a

supervisor.

5. What are 8 ways to get along with co-workers?

6. What are the 3 basic reasons that people lose jobs?

Unit Review:

- by being punctual?

- by appearing neat and appropriately dressed?

- when visiting on the job?

- when missing work?

- by keeping busy?

- by staying poised?

- by being professional?

- by communicating effectively?

7. How could you communicate a positive work ethic . . .

Unit Review: 8. How are personal, social and

business ethics different?

9. How could management style contribute to stress at work? How could interpersonal relationships contribute to stress?

10. Name 4 warning signs of job stress.

Unit Review: 11. How can you manage time and

stress? - by using “stress busters”? - by using time management

methods?

12. Name characteristics of a leader.

Unit Review: 13. List steps you can take to become a

leader.

14. What are some ways to demonstrate leadership?

15. How do the following contribute to proper business etiquette?

- body language - communications - voice - clothing

Unit Review: 16. Name 6 things to remember

when asking for a raise.

17. List 8 guidelines for treating a customer.

Unit Review:

A. relating to what is good or bad; having to do with moral duty and obligation

B. harmful physical and emotional responses that happen when the requirements of the job do not match the capabilities, resources, or needs of the worker

C. the science of fitting workplace conditions and job demands to the capabilities of workers

18. MATCH: ergonomics job stress ethics

Career Orientation—2nd Edition

Copyright 2007Curriculum and Instructional Materials

Center,Oklahoma Department of Career

and Technology Education