Carrefour

Final report Page 1

MANAGEMENT INFORMATION SYSTEMS

Submitted by:Asif.ayub

Table of Contents Chapter 1.

VERSION: 1.0 REVISION DATE: 14-Jan-15

Approver Name Title Signature Date

Carrefour

Final report Page 2

1.1 Introduction ................................................................................................................................ 1

1.2 Background ................................................................................................................................. 1

1.3 Scope .......................................................................................................................................... 1

1.4 Purpose ....................................................................................................................................... 1

1.5 Summary..................................................................................................................................... 1

Chapter 2.

2.1 Introduction ................................................................................................................................ 2

2.2 Objectives ................................................................................................................................... 2

2.3 Technical challenges .................................................................................................................... 2

2.4 Deliverables ................................................................................................................................ 2

2.5 Context diagram .......................................................................................................................... 2

2.6 Summary..................................................................................................................................... 2

Chapter 3.

3.1 Introduction ................................................................................................................................ 3

3.2 User requirements ....................................................................................................................... 3

3.3 Functional requirements ............................................................................................................. 3

3.4 System requirements................................................................................................................... 3

3.5 Use case diagram ........................................................................................................................ 3

3.6 Use case diagram (High level)....................................................................................................... 3

3.7 Sequence diagram ....................................................................................................................... 3

3.8 Summary..................................................................................................................................... 3

Chapter 4.

4.1 Conclusion................................................................................................................................... 4

4.2 Reference .................................................................................................................................... 4

4.3 Bibliography ................................................................................................................................ 4

Carrefour

Final report Page 3

Chapter 1

1.1 INTRODUCTION

Carrefour is one of the most important retailers and one of the largest supermarket chains in

our world and its headquarter exists in france. Carrefour is considered as the second largest

retail group in terms of revenue after Wal-mart. Carrefour has many branches that are

distributed around the world especially in Asian, Europe and Latin America.

Carrefour is an international corporation that provides many various products and services to

public such as clothing , foods and ATM banking and other products and services .The Carrefour

group’s store network includes six different store types and shopping experiences. It has the

hypermarkets , supermarkets, hard discount stores, convenience stores, cash & Carry, and E-

commerce.

1.2 BACKGROUND

The most important priority of Carrefour Group is caring customers and as a result of this

Carrefour provide intelligent application for its customers which is Carrefour Mobile Service this

application enables customers to communicate with each other ,identify which items they

need , collaborate and communicate with Carrefour staff and contact broadly with low cost.

Carrefour Group used RFIF technique (Radio Frequency Identification) that enables information

to be shared , stored and exchanged among departments . Basically, RFID is used radio

Frequency electromagnetic field (radio waves) to transfer data between departments.

Carrefour Group also used EDI that enables to communicate and collaborate effectively with

other foreign organizations .In fact ,EDI (electronic data interchange ) application used to

transfer electronic and business data between organizations without human intervention.

1.3 SCOPE

Carrefour

Final report Page 4

Carrefour need to learn from Wal-Mart warehouse system, which is the number one leading

organization. Minimize the waste and sell the products that are preventing the environment.

The number of employees should be increased , both in the departments and at the check-out

process ,to improve the quality of service customers receive.

.

1.4 PURPOSE

The purpose of this report is to provide information on the markets for Carrefour so the

Carrefour industry can maintain and increase its profitability. Carrefour need to improve their

system to make their customers more satisfy. Profitability is also enhanced by increasing the

stability of revenues or costs.

Carrefour should renovating its spaces to reflect the needs expressed by its customers

according to available resources. Customers surveyed before each renovation so that they can

share their opinions about the access facilities, car parking ,quality and appeal of the offer

available in the shopping centre, presence of a Carrefour drive, department layout in the store,

the product mix, and check-out procedure.

1.5 SUMMARY

Carrefour is one of the most important retailers and one of the largest supermarket in the

world . Carrefour has many branches that are distributed around the world. Carrefour Group

use many type of information system like: TPS ,DSS, MIS, EDI, RFID and EIS. They used pers onal

IS, departmental IS, and inte-organization IS and each of them has limited functions. But still

they need to improve their system to make their customers more satisfy. Carrefour should

work on the following points

Always use new systems to gain large amount of customers.

Minimize the waste and sell the products that are preventing the environment.

Carrefour

Final report Page 5

Increase agility, execution quality and competitiveness.

Regaining initiative and leadership.

Chapter 2

2.1 INTRODUCTION

In this chapter you will learn about objectives for the system about Carrefour , the

technical challenges that Carrefour have to face , the deliverables that Carrefour provides to

their customers, suppliers and employees , and the context diagram of Carrefour’s marketing.

2.2 OBJECTIVES

Minimize the waste

One third of all the food produced for human consumption is dumped every year. A huge portion of

that -- 870 million tons -- is made of fruits and veggies, most of which are perfectly edible and whose

only flaw is to be misshapen.

I proposed a real solution to the problem -- selling this misshapen food as “inglorious fruits veggies”

and discounting them 50%. It worked so well that they will sold out of the inglorious apples, carrots,

and potatoes and many other fruits and vegetables nearly instantly. With the help of these solutions

Carrefour can start to see a massive change in food waste.

Online system

Through online system Carrefour will stepped up the expansion of its drive solution, which allows

customers to shop online and then pick up their purchases at the nearest store. This will help to

develop e-commerce and m-commerse solutions to enable its customers to shop anytime and

anywhere ,from a laptop computer , a tablet or a smartphone. This digital service will based on

customer experience ,which offers the best understanding of usage and expectation .

2.3 TECHNICAL CHALLENGES

Security

The Protection will be provided to the information of customer like credit card numbers,

order details, tracking number, user login password etc .

Control

Carrefour

Final report Page 6

Carrefour’s online website will be controlled and protected from viruses or any kind of

hacking . Different precautions will be used for securing the website from different types of problems. Every user will be monitored under the high department for the

condolence of system.

Performance Carrefour’s online website should maintain and functionally upon its work load .This website will work as Online Shopping and also it keep the records of the Customers. It will be available any time any customer can demand anything at any time so the customer will be satisfied.

2.4 DELIVERABLES

Carrefour is one of the most important retailers and one of the largest s upermarket in

the world. Carrefour providing everything that is hoped and asked by our customers , and being

deserving of the name of the best modern retail stores in the whole world and the most

visited ; all that is achieved through providing the following:

To our customers

The best products and options, the best prices, with the non-stop quest of guaranteeing the comfort and trust of our customers, to make shopping a pleasant experience in every store and

everywhere.

To our employees

The possibility of growth and fulfillment in a trusting environment, providing challenging and motivational compensation for both males and females.

To our shareholders

A sustained return on their investment and the growth prospects through the best retail store

standards in the world.

To our suppliers

The best markets, customer intelligence, and cooperation to improve products through long-term mutually beneficial relationships.

To local and national communities

Continuing to support community events through a deep commitment to the community, as a

socially responsible economic actor and a good corporate citizen, with the feel of responsibility towards the local and national communities.

Carrefour

Final report Page 7

2.4 CONTEXT DIAGRAM

Carrefour

Final report Page 8

2.6 SUMMARY

Carrefour is the world's number two retailer with sales of around $140 billion dollars. Carrefour

has well established global, regional, and local programs to interact with suppliers of all sizes

and product categories . Carrefour providing everything that is hoped and asked by our

customers . A huge portion of the food produced for human consumption is dumped every year , so I I proposed

a real solution for this problem that selling this misshapen food and discounting them 50% . Also I

proposed a online system which allows customers to shop online and then pick up their purchases

at the nearest store.

Chapter 3

3.1 INTRODUCTION

In this chapter we will be able to know that user requirements and functional requirements of

the organization, Its system requirements facing by the organization, Organization’s

achievements and scope its context diagrams and so on the summary of this chapter

3.2 USER REQUIREMENTS

Developing products and services that meet the expectations of users and customers.

It is essential to check the available market analysis results for relevant information about user needs, and to exploit this information.

Market research largely focuses on the customer view, on purchasing behaviour, acceptable prices and thresholds, demand for functions, and how would customers

prefer products to be packaged and distributed.

Carrefour

Final report Page 9

3.3 FUNCTIONAL REQUIREMENTS

Renovating its spaces to reflect the needs expressed by its customers.

The number of employees should be increased , both in the departments and at the

check-out process.

3.4 SYSTEM REQUIREMENTS

Carrefour need to improve their system to make their customers more satisfy. There must be

an online system which allows customers to shop online and then pick up their purchases at the

nearest store.

Carrefour

Final report Page 10

3.5 USE CASE DIAGRAM

Carrefour

Final report Page 11

3.6 USE CASE DIAGRAM(HIGH LEVEL)

Carrefour

Final report Page 12

3.7 SEQUENCE DIAGRAM

3.7 SUMMARY

Carrefour is the world's number two retailer with sales of around $140 billion dollars . Carrefour

should Developing products and services that meet the expectations of users and customers.

Renovating its spaces to reflect the needs expressed by its customers. There must be an online

system which allows customers to shop online and then pick up their purchases at the nearest store.

Carrefour

Final report Page 13

Chapter 4

4.1 CONCLUSIONS

All in all, by implementing these important strategies successfully, Carrefour will become from

a single store to the biggest retailer in the world .The cost management strategy of Carrefour

will create an operational model with the lowest cost which will increase the margin of profit

on the financial statements.Moreover ,the growyh management strategy will dragged Carrefour

intp the right direction of investment and expanded radically around the distribution

center.Lastly , the people management strategy inspire all associates to work more efficiency

and Creates a greate workplace environment which full of its self-improvement, competition,

and respects. It also provides an opportunity for people to built-up exoerience from the low-

rankPosition to the high-rank position .therefore ,strong management in these three strategies

will transformed Carrefour into the biggest company in the world with the highest number of

employees worldwide and will also provided benefits to millions of people around the world by

Transferring unnecessary cost into-cost into low-cost product.

4.2 REFERENCES

1) .Carrefour: Introduction. 2015. Carrefour: Introduction. [ONLINE] Available at: http://mis-

carrefour.blogspot.com/p/introduction.html. [Accessed 19 January 2015].

Carrefour - Wikipedia, the free encyclopedia. 2015. Carrefour - Wikipedia, the free encyclopedia. [ONLINE] Available at:http://en.wikipedia.org/wiki/Carrefour. [Accessed 19

January 2015].

carrefour-mist: introduction. 2015. carrefour-mist: introduction. [ONLINE] Available

at: http://carrefour-mist.blogspot.com/2011/05/introduction.html. [Accessed 19 January 2015].

3).Carrefour: Introduction. 2015. Carrefour: Introduction. [ONLINE] Available at: http://mis-

carrefour.blogspot.com/p/introduction.html. [Accessed 19 January 2015].

4.3 BIBLIOGRAPHY

Carrefour - Wikipedia, the free encyclopedia. 2015. Carrefour - Wikipedia, the free encyclopedia. [ONLINE] Available at:http://en.wikipedia.org/wiki/Carrefour. [Accessed 19

January 2015].

1) .Carrefour: Introduction. 2015. Carrefour: Introduction. [ONLINE] Available at: http://mis-

carrefour.blogspot.com/p/introduction.html. [Accessed 19 January 2015].