CARRIER GUIDELINE APR 2018
1
1. Planning a Delivery Please check the FC specifics for Allowed Vehicle Type and other details in Amazon Fulfilment Centers Specifics
EU standard Possible Vehicle Type Booking or Fixed Slot
Required Booking process
Parcel Deliveries
Loose Loaded
Sprinter or Van Max volume per seller:
1.5m3 in CEU, 1.9m3 in UK No Open window defined by FC
7.5t truck Check FC Specifics Check FC Specifics
or articulated trailer
Palletized Loaded (Multi-vendor/seller Pallet)
7.5t truck
Check FC Specifics Check FC Specifics or articulated trailer
Swap-Bodies (check FC Specs)
Palletized vendor freight (Mono-vendor/seller pallet –
not more than 1 vendor/seller per pallet)
7.5t truck
Yes Via CARRIER CENTRAL booking
system or articulated trailer
Swap-Bodies (check FC Specs) C
Sprinter or Van
7.5t truck
Articulated Trailer
Swap-Bodies
a. To deliver, request an appointment 1) vendor freight via CARRIER CENTRAL or 2) for FS/Main parcel courier
NOC alias (with email subject: Appointment Booking - /FC/ - /SCAC or Carrier Name/)
b. Notice Period required to request a booking – at least 24 hours in advance
For CARRIER CENTRAL bookings:
c. Create your own CARRIER CENTRAL profile with a unique code identifying your company (SCAC); CARRIER
CENTRAL appointment requests with generic SCACs (such as UNKN, NSCL, OTHIT, OTHER) will be deleted
d. One appointment for each truck. Do not request multiple appointments for the same truck; delete the
appointment if you will not use it - otherwise they will be considered equal to no-shows and may generate a
chargeback. If you have goods from several vendors, fitting in one truck – request one appointment. If you have
one PO/ASN with big volume for 2 or more trucks – 2 or more appointments (for each truck – different ASN).
More details you can find in CARRIER CENTRAL Manual below.
e. Always include the Bill Of Lading (BOL) reference of your vendor’s ASN (Advanced Shipment Notification) or
ARN in the BOL column of the CARRIER CENTRAL Request. This reference is to be provided by the vendor. For
FBA shipments, include the FBA shipment number to be provided by the seller. You cannot deliver without it.
f. In order to avoid duplication of CARRIER CENTRAL appointments, Vendors and Carriers should ensure only
one of them (strongly advised it’s last mile Carrier) is requesting the bookings
g. Be sure to indicate the number of pallets, cartons, units in CARRIER CENTRAL. All CARRIER CENTRAL apps must
be for palletized goods.
2. Shipping and Transportation Preparation a. Only EPAL and CHEP pallets are accepted. When not damaged, EPAL pallets may be
returned at the time of delivery or be credited with vouchers in case the warehouse
supports the Pallet Exchange Program.
b. In case of palletized parcels cartons must be secured to pallets with extensible film (at
least 3 times per quarter of pallets) and must not protrude from the edges of the
pallets
c. The trailer floor surface must be perfectly horizontal and reinforced to allow easy and safe access to a pallet
truck. If the goods of Amazon are not accessible (because of bar blocking pallets, pallets for other customers,
one of the pallets in front is broken, manual pallet truck blocking the access), the truck will be rejected
d. Make sure pallets are loaded with the short side facing the rear of the vehicle perpendicular to the door (not
crossed) and leave empty space near the door so that the dock leveller can be lowered (at least 5cm)-see Fig.1.
e. Pallets must have a maximum height of 1.8m from the ground (incl. pallet). FCs which are accepting double
stacking deliveries are listed in FC Specifics table. To avoid freight damage when delivering double stacked
pallets; placing cardboard on top layer of the bottom pallet is recommended. Pallets staked must be stable to
avoid safety risk that will generate one rejection. Strapping the stacked pallets as a preference, to ensure safety
transportation and unloading.
CARRIER GUIDELINE APR 2018
2
3. Delivery Security Requirements:
a. Drivers must wear their own safety shoes and high visibility jackets in recommended colour yellow
b. Observe the 15km speed limit at all times in the Amazon Fulfilment Center’s premises
c. Driver must comply with security recommendations provided by the Amazon staff on the premises of Amazon
(including the yard and the parking lot)
Arrival process recommendations
d. Driver should arrive on time with a grace period of 30 minutes
e. Register at the Gate House as soon as you get to the FC. This is mandatory for the Driver to show up to the FC
entrance in any case to alert that he arrives in spite of the queue. In case he does not conduct this operation,
the truck may be considered as a No-Show and generate a chargeback could be issued to your customer.
f. In order to not be rejected at the Check In Driver must provide the ISA for all the bookings coming via CARRIER
CENTRAL, ISA is given by the CARRIER CENTRAL.
g. In case of forecasted delays by carrier (due to traffic jams etc.) it’s requester’s responsibility to ensure Amazon
is notified. In case issue is known:
a. If more than 4 hours before scheduled time: edit the appointment in CARRIER CENTRAL /or for parcel
– email NOC
Please provide a reason in the comments and request a different time/date.
b. if less than 4 hours – edit the appointment in CARRIER CENTRAL and for the Fixed Slots – notify NOC by
email;
c. If less than 2 hours – email FC directly (in FC specifics below).
h. In case the driver needs to leave due to unloading delays, please immediately modify your existing appointment
in CARRIER CENTRAL or for Fixed Slot parcel delivery email Amazon (NOC). Also, please contact FC (Gate House)
immediately.
i. In case your truck received a rejection, and you have any questions regarding the refusal, then please contact
your Amazon representative immediately, as well as NOC and the FC (from which you received the email).
For more information about possible rejection reasons, see the Rejection Reason Checklist below,
or for overall detailed guide see the Vendor Manual which can be provided by your vendor.
4. Carrier Central regional websites Region Website
United Kingdom https://carriercentral.amazon.co.uk/
Germany, Poland, Czech Republic https://carriercentral.amazon.de/
France https://carriercentral.amazon.fr/
Italy https://carriercentral.amazon.it/
Spain https://carriercentral.amazon.es/
5. Glossary FC – Fulfilment Center
NOC – Network Operations Center (inbound scheduling team)
SCACs - Standard Carrier Alpha Code
ASN - Advance Shipment
Notification
PO - Purchase Order
FBA - Fulfillment By Amazon
CARRIER GUIDELINE APR 2018
3
6. Rejection Reasons from Amazon Delivery Record: Rejection Reason (only fill if applicable) Tick
More pallets delivered than stated in the booking form
More pallets delivered than stated in the booking form if more than 4 pallets per ISA
Invalid or no booking Invalid (no valid ISA number) or no booking (freight that arrives without a previously scheduled appointment)
Arrived Early_Driver pulled out Arrived Early (before scheduled appointment time): Driver refused to wait and pulled out Arrived Late Arrived Late (after scheduled appointment time) Wrong FC POs which are not for the FC they have delivered (Amazon retains the right to accept stock if freight has been
redirected by Amazon) Missing or incomplete delivery paperwork No delivery valid paperwork is available to identify the freight being delivered Damaged Pallet Damaged Pallet (please refer to EPAL requirements). e.g.:
- A single upper or lower edge board is damaged so that more than one nail or screw shank is revealed - A board is missing - A block is missing or split to the point where more than one nail shank is visible. - Skewed blocks may not protrude more than 10 mm - A board is broken transversely or diagonallyne More than two lower or upper edge boards are damaged and reveal one nail or screw shank for each board
Open Load Open cartons at the point of receipt - suspicion of theft
Hazmat Hazardous goods are delivered to inappropriate FC (see Vendor Manual Chapter 7) Disregarding safety and security guidelines on site
Driver disregarded safety and security guidelines (e.g. DE-yard checklist, use of handbrake, reject to give the keys etc.) and instructions of Amazon staff
Banned/ abusive driver / inappropriate behaviour
Uncooperative behaviour or sufficient reason to believe driver is under the influence of drink or drugs
The driver was previously banned Failure to read and sign acceptance of site rules
Dock leveller cannot be engaged Unable to unload as dock leveller cannot be engaged (less than 5cm between the stock and the rear lip of the vehicle) or securing straps are preventing engagement of dock leveller
Inaccessible stock No access to Amazon goods: access blocked by rejected goods or access blocked by goods of a third party Health and Safety Risk Damaged freight resulting in handballing of load (manual handling) - applies to cartons over 15kg only
Unauthorized removal of Susie lock, jack stand or chocks once the vehicle is on a bay. Entrapment risk/fall from height risk
Dangerous fumigation/gas concentration in container Livestock – family, pets or loaded livestock
Unsafe vehicle Unsafe flooring Roller bed trailers Infestation
Doesn’t fit to dock Electrical hazards
Incorrect vehicle Incorrect vehicle that does not comply with specific FC requirements Pallets exceeding height limit Pallets stacked more than height requirements.
Stacked pallets that may cause a risk to health and safety or damage to Amazon unloading equipment will be rejected.
Non-compliant pallet Not accepted: Pallet-sized box, One-way pallet Accepted pallets: - UK only: CHEP/GMA grade B or higher, 1000x1200 mm 4-way access wood pallets (GMA 1A grade pallets are preferred for grocery items). - MEU/SEU : Euro/CHEP pallets (800x1200 mm )
Incorrectly Bound Pallets Two pallets are bounded on the 1200 mm side (should be on the 800 mm or 1000 mm side Overhanging pallets Large item being shipped cannot fit on a pallet without overhanging the edges more than 5cm on the one side
(should be put on bounded pallets) Pallet exceeding weight limit Pallet weights more than 500 kg
Damaged / tampered freight
Damaged / tampered freight at the point of receipt. Carrier Proof of Delivery (POD) needs to be signed and the number of cartons rejected to be indicated on the document. It is vital that the carrier paperwork is annotated to state the number of cartons received / not received.
Carton exceeds weight limit No Carton containing more than 1 ASIN should weight more than 15Kg. Any item above 15kg should be properly labelled. Any item weighting above 30 kg should be palletized
Food / pet food quality impaired Food / pet food quality impaired e.g temperature of Grocery and Pet food goods should not exceed 40°C. The
temperature of Chocolate and Medicine should not exceed 25°C. Unable to offload from rear of vehicle Unloading possible only from a side Chemical risk Spilt chemicals with risk of absorption or inhalation. Loose cartons added to a palletized delivery Non-palletized loose cartons that place the associate at risk of injury
*Highlighted criteria are to be checked by the driver during loading at vendor
CARRIER GUIDELINE APR 2018
4
7.1.1 Amazon Fulfilment Centers Specifics – MEU (1: German Sites) FC Code BER3 BER6 CGN1 DTM1 DTM2 DUS2 EDE4 EDE5 FRA1 FRA3 HAM2 LEJ1
Address
Amazon Brieselang Gmbh Havellandstr. 5 14656 Brieselang, Germany
Amazon Logistik AF München GmbH Am Borsigturm 100 13507 Berlin, Germany
Amazon Koblenz GmbH Amazonstrasse 1 / Industriepark A61 56330 Kobern-Gondorf, Germany
Amazon Logistik Werne GmbH Carl-Zeiss-Straße 3 59368 Werne, Germany
Amazon Logistik Dortmund GmbH Kaltbandstraße 4 44145 Dortmund, Germany
Amazon Fulfillment Germany GmbH Amazonstrasse 1 / Alte Landstrasse 47495 Rheinberg, Germany
Amazon Logistik Werne GmbH Wahrbrink 25 59368 Werne, Germany
Amazon Logistik Werne GmbH Wahrbrink 23 59368 Werne, Germany
Amazon Logistik GmbH Am Schloss Eichhof 1 36251 Bad Hersfeld, Germany
Amazon Logistik GmbH Amazonstrasse 1 Obere Kühnbach 36251 Bad hersfeld, Germany
Amazon Logistik Winsen GmbH Borgwardstrasse 10 21423 Winsen an der Luhe , Germany
Amazon Distribution GmbH Amazonstrasse1 04347 Leipzig, Germany
Standard Opening Hours
06:00-23:30 (Mo-Fr)
06:00-15:00 (Sat) (no inbound lows)
Mon-Fri 06.30-00.45
Sat: 06.30-14.15 Sun: 20.30-00.30
Mon–Fri 6:00 - 9:30
10:30 - 14:00 15:00 - 18:00 19:00 - 22:00
Mon-Sat 06:30 AM -23:30 PM
6:15 - 23:45 (Mon - Sat)
Mon-Fri 06.00-22.45
Sat: 09.00-13.30 (fixed slots and
Kindle)
Mon-Fri 06.30-23.30
Sat 06.30-23.30
Mon - Fri 06:30 –23:30
Sat 06:30– 23:30
Mon-Fri 06.00-23.00
Sat 06.00-23.00
Mon-Fri 06.00-23.00
Sat 06.00-23.00
Mon-Fri 06:30 to 00:00
Sat 6:30 - 15:15
Mon-Fri 06.30-23.30
Sat 06.30-15.00
Bookings Vendor Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central
Bookings Parcel
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Other: no appointment
required
Other: no appointment
required
Other: no appointment required
Other: no appointment
required
Other: no appointment
required
Other: no appointment
required
Other: no appointment
required
Other: no appointment
required
Other: no appointment
required
Other: no appointment
required
Other: no appointment required
Other: no appointment
required Notice Period required to request a booking 24 hours 7 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours
FC Contact in case of urgent issue
warenannahme-brieselang@amazo
n.com
m
m
warenannahme-rheinberg@amazon.
de
m
e fra-
warenannahme-oberekuehnbach@a
mazon.de
Pallet Exchange Programme?
Yes - EPAL Yes - EPAL + CHEP Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL
Vehicle allowed for Loose Loaded Parcel Deliveries
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans Swap bodies
Vehicles NOT accepted for Loose Loaded parcel deliveries
Private Vehicles - Cars
Private Vehicles Private Vehicles - Cars
Private Vehicles – Cars
Sprinters Transit Vans
Private Vehicles – Cars
Sprinters Transit Vans
Private Vehicles - Cars
Private Vehicles - Cars
Private Vehicles - Cars
Private Vehicles - Cars
Private Vehicles - Cars
Private Vehicles - Cars Private Vehicles -
Cars
Vehicles allowed for Palletised
deliveries
7.5 tonne vehicles Articulated
Vehicles
Sprinter, 7.5 tonne vehicles Tractor trailer, min 95 cm loading edge
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Vehicle types NOT accepted for Pallet
Deliveries
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private vehicles Flat Bed trucks
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
No Tail lifts Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
No Tail lifts Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Max Pallet Height
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher
than the inidividual allowed max
Single pallet = 1.8m Stacked pallets are
not permitted, No single pallet higher than the
inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m
inc pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked =
2.8m inc pallets with no pallet higher
than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher
than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher
than the inidividual allowed max
Single Pallet = 1.8m Double Stacked =
2.8m inc pallets with no pallet higher
than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher
than the inidividual allowed max
Single Pallet = 1.8m Double Stacked =
2.8m inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked =
2.8m inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked =
2.8m inc pallets with no pallet higher than
the inidividual allowed max
Containers Accepted
No No No Yes Yes No Yes Yes No, only if degasification
papers are available. No, only if degasification
papers are available. No No
Double Deckers? No No No No No No No No No No No No
Sprinters/Small Vans accepted for loose load parcel?
yes but only for the loose load
yes yes yes yes yes yes yes yes (only for loose
loaded parcel deliveries)
Minimum loading height
1.2m 1.2m 1.2m 1.2m 1.2m 1.2m 1.1m 1.2m 1.2m
Accepts Tail-lift? no yes no yes no no no yes no
CARRIER GUIDELINE APR 2018
5
7.1.2 Amazon Fulfilment Centers Specifics – MEU (2: German Sites) FC Code LEJ2 MUC3 STR1 XDEB XDEH XDEI XDEJ XDES XDET XDEU
Address
Amazon Distribution GmbH Imaging Operations Friedrichshafner Straße 72a 04357 Leipzig, Germany
Amazon Distribution GmbH Amazonstrasse1 / Zeppelinstrasse 2 86836 Graben, Germany
Amazon Pforzheim GmbH Amazonstrasse 1 (A8 Exit 44 Pforzheim-Nord direction Bretten) 75177 Pforzheim, Germany
XDEB DHL Aussenlager DHL Logistik-Center Ludwigsau Im Fuldatal 2 36251 Ludwigsau OT Mecklar, Germany
XDEH Kühne + Nagel Außenlager Kühne + Nagel (AG & Co.) KG Betriebsstätte Rennerod Industriegebiet Alsberg 56477 Rennerod , Germany
XDEI GEODIS Außenlager GEODIS Logistics Deutschland GmbH Niederlassung Hamburg Bei der Lehmkuhle 2 21629 Neu Wulmstorf-Mienenbuettel, Germany
XDEJ Baur Versand Außenlager Baur Versand GmbH & Co KG Siegfried-Lapawa-Straße 1 96242 Sonnefeld , Germany
Hermes Fulfilment GmbH Standort Loehne Schillenbrink 4 - 6 D-32584 Loehne , Germany
Amazon Deliveries XDET Geodis Malsfeld NS 3PL Bornwiese 1 D-34323 Malsfeld, Germany
Amazon Deliveries – XDEU DHL Solutions GmbH Barentsstrasse 24 53881 Euskirchen, Germany
Standard Opening Hours
Mon-Fri 07:00- 15:00
Mon-Fri 08.00-23.00
Sat: 08:00 - 15:45 (Sat)
Mon-Fri 06:30-23:05
Mon-Fri 07.00- 19.00
Mon - Fri 06:00 – 21:00
Sat: 06:00 –18:00
Mon - Fri 08:00 – 18:00
Mon - Fri 06:00 – 22:00
Mon.-Fri. 06:00-15:00
Mon-Fri 06.00- 22.00
Mon-Fri 06.00- 22.00
Bookings Vendor
N/A
Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central
Bookings Parcel
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers:
No booking required No booking required No booking required No booking required No booking required No booking required No booking required
Other: no appointment required
Other: no appointment required
Notice Period required to
request a booking N/A 24 hours 24 hours 72 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours
FC Contact in case of urgent issue
N/A warenannahme-
[email protected] str1-dock-
[email protected] AVIS-
[email protected]; Escalation:
[email protected] 0172/4494830
Escalation: [email protected]
HF-AMZN-Inbound@hermes-
europe.de Escalation:
Pallet Exchange Programme?
No Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL
Vehicle allowed for Loose Loaded Parcel Deliveries
All usual, official parcel- or express
mail services vehicles Sprinters
Transit Vans
Sprinters Transit Vans 7.5t trucks
Up to 1.6m high loose loaded swap bodies
Sprinters Transit Vans 7.5t trucks
Up to 1.6m high loose loaded swap bodies
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Vehicles NOT accepted for Loose Loaded parcel deliveries
Private Vehicles - Cars
Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars
Vehicles allowed for Palletised
deliveries
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles ,
min 95 cm loading edge
Swap bodies
>7.5 tonne vehicles and articulated
vehicles with Punktlast of minimum 2t. Swap bodies
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Vehicle types NOT accepted for Pallet
Deliveries
Private vehicles Flat Bed trucks
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Tail lift that cannot go till the ground
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Max Pallet Height
Single Pallet = 1.6m Double Stacked =
2.8m inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet 2.0m
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets with
no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet 2.0m
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet 1.80m
Containers Accepted
No No No Yes, if no clamp lift is
needed Yes Yes Yes
Yes, if no clamp lift is needed
Yes Yes
Double Deckers? No No No No No No No No No No
Sprinters/Small Vans accepted for loose load parcel?
yes yes yes Yes Yes Yes yes yes
Minimum loading height
1.2m 1.2m 2.8 Meters 60cm for Sprinters 113cm for Trucks
min 1,05 m - max 1,35 m n/a 1,20m no
Accepts Tail-lift? no no No Yes Yes for min.7,5 t truck yes Yes yes
CARRIER GUIDELINE APR 2018
6
7.1.3 Amazon Fulfilment Centers Specifics – MEU (3: Polish and Czech Sites) FC Code KTW1 POZ1 PRG2 SZZ1 WRO1 WRO2 WRO3
Address
Amazon Fulfillment Poland sp. z o.o. ul. Inwestycyjna 19 Sosnowiec, 41-208 Poland
POZ1 ul. Poznanska 1d 62 – 080 Sady Poland
PRG2 K Amazonu 235 - 252 61 Dobrovíz Czech Republik
Amazon Fulfillment Poland sp. z o.o. Kolbaskowo 156, 72-001 Kolbaskowo Poland
WRO1 ul. Czekoladowa 1 55 – 040 Bielany Wroclawskie Poland
WRO2 ul. Logistyczna 6 55 – 040 Bielany Wroclawskie Poland
WRO3 ul. Czekoladowa 1 55 – 040 Bielany Wroclawskie Poland
Marketplace DE DE DE DE DE DE DE
Standard Opening Hours Mon - Sun 6:00 -16:30 18:30 -5:00
Mon - Sun 06:30 – 17:00 18:00 – 05:00
Mon - Sun 07:20 – 16:30 18:20 – 04:10
Mon - Sun 06:30 -17:00 18:00 -4:30
Mon - Sun 06:00 – 16:30 17:30– 04:30
Mon - Sun 06:00 – 4:30
Mon - Sun 06:00 – 16:30
Bookings Vendor Via CARRIER CENTRAL Via CARRIER CENTRAL Via CARRIER CENTRAL Via CARRIER CENTRAL Via CARRIER CENTRAL Via CARRIER CENTRAL Via CARRIER CENTRAL
Bookings Parcel
Fixed Slots/Main Parcel Carriers: [email protected]
Fixed Slots/Main Parcel Carriers: [email protected]
Fixed Slots/Main Parcel Carriers: [email protected]
Fixed Slots/Main Parcel Carriers: [email protected]
Fixed Slots/Main Parcel Carriers: [email protected]
Fixed Slots/Main Parcel Carriers: [email protected]
Fixed Slots/Main Parcel Carriers: [email protected]
Other: no appointment required Other: no appointment required Other: no appointment required Other: no appointment required Other: no appointment required Other: no appointment required Other: no appointment required
Notice Period required to request a booking
24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours
FC Contact in case of urgent issue
[email protected] warenannahme-
[email protected] warenannahme-
[email protected] warenannahme-
[email protected] warenannahme-
[email protected] warenannahme-
Pallet Exchange Programme?
Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL
Vehicle allowed for Loose Loaded Parcel Deliveries
Sprinters Transit Vans Swap bodies
Sprinters Transit Vans
Sprinters Swap Bodies Transit Vans
Sprinters Swap Bodies Transit Vans
Sprinters Swap Bodies - FBA
Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Vehicles NOT accepted for Loose Loaded parcel
deliveries
Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars
7.5 tonne vehicles Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars
Vehicles allowed for Palletised deliveries
All vehicle with standard ramp height
7.5 tonne vehicles and bigger 7.5 tonne vehicles
Articulated Vehicles 7.5 tonne vehicles
Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Swap Bodies
7.5 tonne vehicles Articulated Vehicles
Swap Bodies
7.5 tonne vehicles Articulated Vehicles
Swap Bodies
Vehicle types NOT accepted for Pallet
Deliveries
Private Vehicles - Cars Flat Bed Trucks
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
New MaxPallet Height
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 2.8m inc pallets
with no pallet higher than the inidividual
allowed max
Single Pallet = 1.7m Double Stacked = 2.8m inc pallets
with no pallet higher than the inidividual
allowed max
Single Pallet = 1.8m Double Stacked = 2.8m
Single Pallet = 1.7m Double Stacked = 2.8m inc pallets
with no pallet higher than the inidividual allowed max
Deep Sea Import Containers Accepted
No No No No No No No
Double Deckers? No No No No No No No
Sprinters/Small Vans accepted for loose load
parcel?
Yes, Ramp Up Door
Yes - EPAL Yes Yes,
Ramp Up Door Yes
Yes, Ramp Up Door
Yes, Ramp Up Door
Minimum loading height 1m 1m 1.1m (max limit 1.2 m) 1.2m 1m 1m 1m
Accepts Tail-lift? Yes, on the ramp No Yes Yes Limited Yes, on the ramp
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]
CARRIER GUIDELINE APR 2018
7
7.2.1 Amazon Fulfilment Centers Specifics – UK Sites (1) FC Code BHX1 BHX2 BHX3 CWL1 EDI4 EUK5 GLA1 LBA1 LBA2 LBA3 LCY1
Address
Amazon Rugeley - Goods In Towers Business Park Power Station Road Rugeley Staffordshire WS15 1NZ (SAT NAV : WS15 1PR) UNITED KINGDOM
Amazon Coalville - Robson Way Ellistown COALVILLE LE67 1GQ, UNITED KINGDOM
Amazon UK Services Ltd - BHX3, Royal Oak Way North Daventry, Northamptonshire NN118QL
Amazon Swansea - Goods In Fford Amazon Crymlyn Burrows Swansea SA1 8QX UNITED KINGDOM
Amazon Dunfermline - Goods In Amazon Way Dunfermline KY11 8XT UNITED KINGDOM
Amazon Peterborough - Goods In Phase 2 Kingston Park Flaxley Road Peterborough PE2 9EN
Amazon Gourock - Goods In 2 Cloch Road Faulds Park Gourock Inverclyde PA19 1BQ UNITED KINGDOM
Amazon Doncaster (LBA1) - Goods In Unit 1 Balby Carr Bank Balby Doncaster DN4 5JS UNITED KINGDOM
Amazon, Unit 1 Iport Avenue New Rossington Doncaster DN11 0BG United Kingdom
Amazon Doncaster (LBA3) - Goods In Unit 3 Water Vole Way Balby Doncaster DN4 5JP UNITED KINGDOM
Amazon London (LCY1) - Goods In Unit B – Prologis Park Twelvetrees Crescent London E3 3JG United Kingdom
Standard Opening Hours
Mon - Sun 08:00 - 18:30 19:00 - 05:30
Mon - Sun 08:00 - 18:30 19:00 - 05:30
08:00 - 18:30 Day Shift
19:00 - 05:30 Night Shift
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30 19:00 - 05:30
Mon - Sun 08:00 - 18:30
Mon - Sun 08:00 - 18:30
Bookings Vendor Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central
Bookings Parcel
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Other: no appointment required
Other: no appointment
required
Other: no appointment
required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment
required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Notice Period for a booking
24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours
FC Contact in case of urgent issue
swanseabookings@am
azon.com dunfermlinebookings
@amazon.com peterboroughbookings
@amazon.com gourockbookings@a
mazon.com doncasterbookings@a
mazon.com [email protected]
Pallet Exchange Programme?
No Yes
No No No No No
No No
Vehicle allowed for Loose Loaded Parcel Deliveries
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Vehicles NOT accepted for Loose
Loaded parcel deliveries
Private Vehicles - Cars Private Vehicles -
Cars
Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles -
Cars Private Vehicles - Cars
7.5 tonnes vehicles Private Vehicles - Cars
7.5 tonnes vehicles Private Vehicles - Cars Private Vehicles - Cars
Vehicles allowed for Palletised
deliveries
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Vehicle types NOT accepted for Pallet
Deliveries
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
No Tail lifts
Transit Vans Private Vehicles -
Cars Flat Bed Trucks
Sprinters Lorries under 7.5
tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles -
Cars Flat Bed Trucks
Sprinters Lorries under 7.5
tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
MaxPallet Height
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Containers Accepted
Yes No No No No No Yes No No No
Double Deckers? No Yes No No No No No Yes
Sprinters/Small Vans accepted for loose load parcel?
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Minimum loading height
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Accepts Tail-lift?
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]
CARRIER GUIDELINE APR 2018
8
7.2.2 Amazon Fulfilment Centers Specifics – UK Sites (2) FC Code LCY2 LTN1 LTN2 LTN4 MAN1 MAN2 XUKA XUKC XUKD XUKK
Address
Amazon Distribution Depot Unit 2, London Distribution Park Windrush Road Tilbury RM18 7AN United Kingdom
Amazon Milton Keynes - Goods In Marston Gate Fulfulfilment Centre Ridgemont Bedfordshire MK43 0ZA UNITED KINGDOM
Amazon Hemel Hempstead - Goods In Boundary Way Hemel Hempstead Hertfordshire HP2 7LF UNITED KINGDOM
Amazon Dunstable - Goods In Unit DC1 (Prologis) Boscombe Road Dunstable LU5 4FE UNITED KINGDOM
Amazon Manchester - 6 Sunbank Lane Airport City Manchester Altrincham M90 5AA
Omega Plot 7c, Orion Boulevard, Great Sankey, Warrington, WA5 3XA
XUKA - DHL Preston Brook (XUKA) Whitehouse Industrial
Estate Aston Lane North Runcorn, Cheshire
WA7 3BN UNITED KINGDOM
XUKC - Yusen Logistics UK Vendorflex Rutherford Drive Park Farm South Wellingborough NN8 6AQ UNITED KINGDOM
XUKD - XPO Logistics UK Unit A Daventry Distribution Centre Royal Oak Way North Daventry NN11 8LR United Kingdom
XUKK - Kuehne & Nagel Merlin Park II Wood Lane Birmingham B24 9QJ United Kingdom
Standard Opening Hours
Mon - Sun 08:00 - 18:30 19:00 - 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30
19:00 to 05:30
Mon - Sun 08:00 - 18:30 19:00 - 05:30
Mon-Fri 06.00-18.00
Mon-Fri 06.00-14.00
Mon-Fri 06.00-18.00
24/7
Bookings Vendor Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central
Email 3rd Party Site Booking Form
to Booking Office Email
Via Carrier Central Via Carrier Central
Bookings Parcel
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Notice Period for a booking
24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 1 week 24 hours 24 hours
FC Contact in case of urgent issue
George Greig
[email protected] Damian Fenton - 07795685515 Artur Zajac - 07785 635737
Wayne Loyd / [email protected]
Steve Arnold
Pallet Exchange Programme?
No No No Yes
No No No No
Vehicle allowed for Loose Loaded Parcel Deliveries
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Vehicles NOT accepted for Loose
Loaded parcel deliveries
Private Vehicles - Cars 7.5 tonnes vehicles
Private Vehicles – Cars 7.5 tonne vehicles
Articulated Vehicles Private Vehicles - Cars Private Vehicles - Cars
Private Vehicles – Cars 7.5 tonne vehicles
Articulated Vehicles Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars
Vehicles allowed for Palletised
deliveries
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Vehicle types NOT accepted for Pallet
Deliveries
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
MaxPallet Height
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc pallets
with no pallet higher than the inidividual allowed max
Single Pallet = 1.75m Single Pallet = 1.65m
Containers Accepted
No No No No No No Yes Yes Yes Yes
Double Deckers? Yes No No Yes Yes No No No NO NO
Sprinters/Small Vans accepted for loose load parcel?
Yes Yes Yes Yes Yes Yes Yes Yes Yes YES
Minimum loading height
N/A N/A N/A N/A N/A N/A N/A N/A 1.5 m N/A
Accepts Tail-lift? No Yes NO NO
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]%20Greigmailto:[email protected]%20Greigmailto:[email protected]%20Greigmailto:[email protected]%20Fenton%20-%2007795685515Artur%20Zajac%20-%2007785%20635737mailto:[email protected]%20Fenton%20-%2007795685515Artur%20Zajac%20-%2007785%20635737mailto:[email protected]%20Fenton%20-%2007795685515Artur%20Zajac%20-%2007785%20635737mailto:[email protected]%20Arnoldmailto:[email protected]%20Arnoldmailto:[email protected]%20Arnold
CARRIER GUIDELINE APR 2018
9
7.3.1 Amazon Fulfilment Centers Specifics – SEU Sites (1: French Sites) FC Code BVA1 LIL1 LYS1 MRS1 ORY1 XFRE XFRF XFRG XFRH
Address
Amazon.fr Logistique SAS 1, Avenue du Superbe Orénoque, ZAC Jules Vernes – Secteur Est 80440 BOVES France
Amazon EU SARL c/o Amazon.fr Logistique SAS 1 rue Amazon 59553 Lauwin Planque France
Amazon EU SARL c/o Amazon.fr Logistique SAS Distripole Chalon ZAC Val de Bourgogne - 1 rue Amazon 71100 Sevrey France
AMAZON EU SARL Building II ZAC Les Portes de Provence 26200 MONTELIMAR France
AMAZON EU SARL Pole 45 1401 rue du Champ Rouge 45770 SARAN France
Geodis Logistics Satolas Parc des Chênes Nord 135, Rue du Brisson ZI St Quentin Fallavier Bâtiment "IDC9" 38290 Satolas-et-Bonce France
Entrepôt KUEHNE NAGEL Livraisons Amazon - XFRF Avenue Louis Renault Bâtiment 3 ZAC du Val Bréon 77610 Châtres en Brie France
Entrepôt XPO Logistics Livraisons Amazon - XFRG ZAC du Moulin 45410 Artenay France
Entrepôt XPO Logistics Livraisons Amazon - XFRH Parc d’activité de Chanteloup Bâtiment 8A 77550 Moissy Cramayel
Marketplace FR FR FR FR FR FR FR FR FR
Standard Opening Hours Mon-Fri
05 :45-20 :30
Mon-Fri 05:45 – 19:30 20:00 – 4:00
Mon-Fri 05.45 - 20.30
Mon-Fri 05.45 - 20.30
Mon-Fri 06.00 - 20.00
Mon-Fri 09.00-16.00 Off Peak
Mon-Fri 06.00-21.00 Peak
Mon- Fri 07.00 - 16.00
Mon-Fri 09.00-16.00 Off Peak
Mon-Fri 06.00-21.00 Peak
Tues-Fri 08.00 – 15.00
Bookings Vendor Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central
Bookings Parcel
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
Fixed Slots/Main Parcel Carriers:
No booking required No booking required No booking required No booking required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Notice Period required to request a booking
24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours
FC Contact in case of urgent issue
Email for urgent need : booking-
[email protected]; mrs1-inbound-
Escalation [email protected]
[email protected] [email protected]
[email protected] Escalation:
[email protected] [email protected]
m; Escalation: Didier Lefevre
Escalation: [email protected]
[email protected] [email protected]
Pallet Exchange Programme?
Yes - EPAL Yes - EPAL + CHEP Yes - EPAL + CHEP Yes - EPAL + CHEP Yes - EPAL + CHEP Yes Yes for EPAL only NO NO
Vehicle allowed for Loose Loaded Parcel Deliveries
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Vehicles NOT accepted for Loose Load parcel
deliveries Private Vehicles - Cars
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Private Vehicles - Cars; 7.5 tonnes vehicles
Vehicles allowed for Palletised deliveries
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Twin trailer
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
With tail-lift
Vehicle types NOT accepted for Pallet
Deliveries
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Twin Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Max Pallet Height
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc pallets
with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc pallets
with no pallet higher than the inidividual
allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m
Containers Accepted No No No No No Yes Yes
if pre-advised 24h before
Yes (need to send a mail to Booking prior to
delivery)
Yes but no import from Cuba, Iran, Syria, Sudan, North Korea
and Crimea
Double Deckers? No No No No No No No No No
Sprinters/Small Vans accepted for loose load
parcel?
Yes, Ramp Up Door
Yes Yes (requires booking#),
Drive-In Door Yes,
Ramp Up Door Yes (requires booking#),
Ramp Up Door Yes
Yes for loose loaded parcels delivery
Yes Yes for loose loaded parcels
delivery
Minimum loading height 1.2m 1.2m 1.2m 1.2m 1.2m 1.5m N/A
Accepts Tail-lift? Yes, on the ramp Yes Limited No Yes Yes Yes Yes Yes
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CARRIER GUIDELINE APR 2018
10
7.3.2 Amazon Fulfilment Centers Specifics – SEU Sites (2: Italian & Spanish Sites) FC Code FCO1 MXP3 MXP5 XITC XITD BCN1 BCN2 BCN3 MAD4 XESA XESC
Address
Amazon Italia Logistica S.R.L. Via della Meccanica, 4 Passo Corese 02032 Italia
Amazon Italia Logistica S.R.L. Via Rita Levi Montalcini, 2 13100 Vercelli Italia
Amazon EU Sarl c/o Amazon Italia Logistica Srl Strada Dogana Po 2U 29015 Castel San Giovanni ITALY
Amazon XITC - Geodis Logistics SpA Via Aldo Moro 4, Francolino di Carpiano (MI) 20080 ITALY
Amazon XITD - GEODIS Logistics Viale Maestri del Lavoro 990 45031 Arquà Polesine - RO Italia
Amazon Spain Fulfillment, S.L., Avigunda De les Garrigues 6 - 8 El Prat de Llobregat, 08820, Barcelona España
Amazon Spain Fulfillment, S.L. Carrer De La Vernada, 22 08107 Martorelles España
Amazon Spain Fulfillment, S.L Carrer Ferro, 12 08755 Castellbisbal Barcelona España
AMAZON EU SARL C/O Amazon Spain Fulfillment, S.L Avenida De Astronomía 24 28830, San Fernando De Henares, Madrid ESPANA
XPO LOGISTICS Avenida Río Henares, 16 19208 Alovera, Guadalajara ESPANA
Kuehne + Nagel Warehouse Amazon Deliveries – XESC Avenida de las Puntas 10, 43120 Constantí – Tarragona Spain
Marketplace IT IT IT IT IT ES ES ES ES ES ES
Standard Opening Hours
Mon–Fri 24/24h Sat 12:00 -20:00 Sun: 14:30 -00:00
Mon-Thu 24 hours; Fri 00:00 - 22:15; Sat 07:00-21:15
Sun 20:45 - 00:00
Mon-Fri 06:00-21:00
Mon-Fri 07.00-22.00 Mon-Fri 07.00-22.00 Mon-Fri: 05:45 – 21:45 Sat-Sun: 14:45 – 22:45
Mon - Fri 07:00 -23:00
Mon-Fri 6:00-23:00
Mon-Fri 6:00-23:00
Mon-Fri 05.40 – 14.00
Mon-Fri 07.00 - 18.00
Bookings Vendor Via CARRIER CENTRAL Via CARRIER CENTRAL Via CARRIER CENTRAL Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central Via Carrier Central
Bookings Parcel
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
[email protected] No booking required No booking required
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers: eu-noc-parcel-
Fixed Slots/Main Parcel Carriers:
No booking required No booking required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Other: no appointment required
Notice Period required for booking
24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours 24 hours
FC Contact in case of urgent issue
m
m
m
[email protected] Anna ARIAZZI
[email protected] Perosi Paolo -
m
m
m
om 0034 949394007
esctn.tl.Inbound2@kuehne-nagel
Pallet Exchange Programme?
Yes - EPAL Yes - EPAL Yes - EPAL Yes - EPAL/light Yes- epal/light Yes - EPAL Yes - EPAL No No No Yes
Vehicle allowed for Loose Loaded Parcel
Deliveries
7.5 tonne vehicles Articulated Vehicles
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Sprinters Transit Vans
Vehicles NOT accepted for Loose
Loaded parcel deliveries
Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles - Cars Private Vehicles -
Cars Private Vehicles - Cars
Vehicles allowed for Palletised deliveries
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Swap Bodies
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
7.5 tonne vehicles Articulated Vehicles
Vehicle types NOT accepted for Pallet
Deliveries
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Private Vehicles - Cars Sprinters
Transit Vans Flat Bed Trucks
Vehicles under 7.5 tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles -
Cars Flat Bed Trucks
Sprinters Lorries under 7.5
tonnes Drag & Drop Trailers Double Deck Trailers
Transit Vans Private Vehicles - Cars
Flat Bed Trucks Sprinters
Lorries under 7.5 tonnes
Drag & Drop Trailers Double Deck Trailers
Max Pallet Height
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m No double stacked
pallet allowed
Single Pallet = 1.8m No double stacked
pallet allowed
Single Pallet = 1.8m Double Stacked = 2.8m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m inc
pallets with no pallet higher than the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Single Pallet = 1.8m Double Stacked = 3m
inc pallets with no pallet higher than
the inidividual allowed max
Deep Sea Import Containers Accepted
No Yes No Yes (need to send a mail
to Booking prior to delivery)
Yes (need to send a mail to Booking prior to
delivery) Yes No No Yes
Yes (need to send a mail to Booking prior to
delivery)
Yes (need to send a mail to Booking prior to
delivery)
Double Deckers? No No No YES YES No No No No No No
Sprinters/Small Vans accepted for
loose loaded parcel? No
Yes, Drive-in
Yes, Ramp Up and Drive-In
YES YES Yes,
Drive-In Door Yes,
Ramp-up
Yes, preferably afternoon
Drive-In Door
Yes, Drive-In Door
Only for parcels Only for parcels
Minimum loading height
120cm +/- 10cm 1.26m 1.2m (2.0 width) 1.2m (2.0 width) 115cm 120cm +/-10cm 130 cm +/- 5cm 1,90m 1,20 m
Accepts Tail-lift? Yes No Yes YES YES Yes No Yes Yes Yes Yes
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected] 0034%20949394007mailto:[email protected] 0034%20949394007mailto:[email protected] 0034%20949394007mailto:[email protected] 0034%20949394007mailto:[email protected] esctn.tl.Inbound2@kuehne-nagelmailto:[email protected] esctn.tl.Inbound2@kuehne-nagelmailto:[email protected] esctn.tl.Inbound2@kuehne-nagelmailto:[email protected] esctn.tl.Inbound2@kuehne-nagel