6/23/2016
1
WELCOME BACK ILLINOISFOR THE FINAL CM
WEBINAR!
1
Case Management Webinar #4 will start soon……
CASE MANAGEMENTCERTIFICATION
2016
Mike FazioFounder/CEO
WORKFORCE180, LLC
Mike FazioFounder/CEO
WORKFORCE180, LLC
4with
Dr. Beverly O. FordPresident
ASM Associates
withDr. Beverly O. Ford
PresidentASM Associates June 23, 2016
6/23/2016
2
• BE HEARD!– CHAT– TEXT– TALK– LISTEN
FOR THE 5KEYWORDS
3
All the slides, recordings andhandouts found
at
4
www.workforce180.com/iwp
6/23/2016
3
CASE MANAGEMENTCERTIFICATION
2016
Mike FazioFounder/CEO
WORKFORCE180, LLC
Mike FazioFounder/CEO
WORKFORCE180, LLC
4with
Dr. Beverly O. FordPresident
ASM Associates
withDr. Beverly O. Ford
PresidentASM Associates
www.WORKFORCE180.com/IWPwww.WORKFORCE180.com/IWP
June 23, 2016
MOTIVATING THE “UNMOTIVATED”
6/23/2016
4
Strengths List
• I Have Worked Before• I Am Doing/Have
Done Volunteer Work• When Faced With a
Problem, I UsuallyFind Ways to Solve It
7
6/23/2016
5
The I-U-WE Technique
The I-U-WE Technique is essential whencommunicating with our clients. Why?
--Strive for Agreement.
--Reach Compromise of Responsibilities
--Have a Baseline for Commitments
--Get Buy-In from Both Case Manager & Client
This will be the Case Manager’s role. Provide at least10 of these to each client. Let them understand
part in the process
• I will seek childcare funding• I will help you seek a survival job• I will help you connect with a
support network for singleparents
• I will drive you to the interview, ifnecessary
• I will make time to talk to you• I will help you thru the
application/resume process• I will provide you job leads• I will help set up your IEP
6/23/2016
6
• I will make referrals• I will motivate you to be self-
sufficient• I will believe in you• I will expect mutual respect• I will be honest with you• I will have high expectations• I will celebrate with you• I will provide you a bus pass• I will give you budget advice
• I will provide Job ReadinessTraining
• I will advocate for you• I will assist you with Supportive
Services• I will help you achieve personal
goals• I will be empathetic about your
situation• I will call employers on your
behalf• I will refer you to GED classes if
necessary• I will do an assessment of your
skills• I will help with childcare issues
• I will work on interviewing skillswith you
• I will stay in contact• I will help you to enroll in school• I will find employers who hire ex-
offenders• I will have communication with
your parole agent• I will explain what our program
can do for you and your family• I will help with your short term
goals so you can achieve yourlong term goals
• I will assist in creating your
I will help you be successful
I will make a job plan with you
I will guide you
I will help you with your attire
I will help you find daycare
I will cal you for your next appointment
I will be holding you accountable
I will work as hard as you do
6/23/2016
7
• I will believe in you• I will not judge you• I will find you• I will empower you• I will find furniture
donations for you• I will always give
honest feedback• I will support you• I will not lie to you
I will celebrate your successesI will assist you with tuition, bookfees and stipendsI will go to your graduationI will help you with finding workrelated equipment needsI will help with relocation expensesI will follow up with you for at leastone year
This is the client’srole. Make sure they
provide at least 10from the list below,or
others they cancreate with your help.
They should knowtheir role and
responsibilities upfront.
6/23/2016
8
• You will need a GED or highschool diploma
• You will need to follow up timelywith me and/or employers
• You will need to list your barriersso we can work to overcome themtogether
• You will need to clean up yourrecord
• You will need to be determinedand persistent
• You will need to stay focused
• You will attend classes as required• You will contact employers in
person and complete allapplications
• You will find daycare providers• You will complete all assigned
trainings• You will register with job services• You will be responsible for
updating personal information• You will need to show passion• You will need a healthy lifestyle
• You will clean up your facebookpage, voicemail message and anyother social outlets
• You will be polite• You will ask questions• You will use good vocabulary• You will look into public
transportation options• You will keep in contact• You will not disappear• You will not stalk or unnecessarily
contact employers
• You will follow your plan• You will not give up• You will make decisions based
on knowledge and not on fear• You will accept constructive
criticism• You will attend counseling• You will be early for every
interview• You will visit this office weekly• You will complete your resume
6/23/2016
9
• You will attend school• You will talk to family and friends for
support• You will provide me with a list of recent
job searches• You will need to follow step by step
instructions to achieve your goals• You will take part in a job readiness
class(es)• You will look for a volunteer opportunity
in the community• You will be shaven and clean cut for
each meeting and interview• You will be responsible about your
chance to make a better life• You will have fun, enjoy life and support
you family
• You will need to stay active looking forwork
• You will have to be positive• You will need to get your drivers license• You will need to find your own
transportation• You will need to remain clean from drugs• You will dress appropriately for each
meeting with me or an employer• You will show up on time• You will tell me anything you don’t
understand• You will commit to the program
WE means things a CaseManager and client will do
together! Showingteamwork to achieve goals
can lead to better resultsand a stronger desire toovercome obstacles and
challenges. Many times itwill be taking a U or I
statement and making it aWE to offer support asmany clients can get
overwhelmed with certainresponsibilities
6/23/2016
10
• We will work on yourresume
• We will find an OJTopportunity
• We will work on yourinterpersonal skills
• We will practice customerservice and what it meansto an employer
• We will evaluate progressonce a week—every week
• We will find alternativetransportation whenneeded
• We will remain inconstant contact
• We will be respectful toeach other’s ideas
• We will start with simple,short term goals
• We will be patient witheach other
• We will go to job fairstogether
• We will find solutions• We will overcome failures• We will both think
positively• We will be open minded
to new ideas
• We will work on interviewing skills• We will role play• We will call each other• We will have a plan B• We will find suitable drug rehab
sessions/meetings• We will address weaknesses and
learn to highlight strengths toemployers
• We will create an IEP• We will better your life
6/23/2016
11
Case Study #1 – Melinda
• Melinda is a 28-year old single parent with two children, ages fiveand three. Her long-term employment goal is to become a nurse,because she has always enjoyed helping other people. Before herchildren were born, Melinda held positions as an administrativeassistant (2 years) and a receptionist in a doctor’s office (3 years).She has a high school degree but has not worked for almost 6 years.A recent divorce has caused her to seek a full-time job so that shecan stay in the small house the couple owned. Melinda’s ex-husband iscurrent with child support payments, but the income is not enough tosupport her living and vehicle expenses. She is unsure what to donext and is very distraught about everything.
CHAT ASSIGNMENT:
Come up with as many I U WE Statements as possible as if you were managing this case.
Case Study #2 – Jack
• Jack is a 35-year old unmarried ex-offender who has been referred toyour services by the courts. His work history includes a long series alow-paying jobs in the retail and service industries (stockinggroceries, working in a warehouse facility, gas station attendant, etc.)as well as an 18 month incarceration for a drug-related felony. Jackdropped out of school in 11th grade, and his interpersonal skills arepoor. Jack claims that he is “clean” and has not used drugs for almost2 years. He lives with his girlfriend in her apartment and relies onher for transportation.
CHAT ASSIGNMENT:
Come up with as many I U WE Statements as possible as if you were managing this case.
6/23/2016
12
Let’s Talk WIOA!Let’s Talk WIOA!
• Mike Lawrence• Principal
Case Management and WIOAWhat’s Different due to WIOA in Illinois
6/23/2016
13
Strategic alignment of workforce development programs
US EDPrograms
US DOLPrograms
US DHHSPrograms
US DOAPrograms
US DOCPrograms
National WIOA Vision
KEY PRINCIPLES OF WIOA
ProgramAlignment
• Unified strategic planning across core programs• Enhances role of State and Local Workforce Development Boards in
developing and implementing a Unified or Combined State Plan
IncreasedAccountability
• Establishment of common measures across core programs• Increases accountability and transparency through reporting and
evaluations
EnhancedServiceDelivery
• Promotes engagement of employers and alignment of education andtraining activities through career pathways
• Strengthens partnerships and investments in one-stop delivery system
26
6/23/2016
14
• State Plan sets the framework
Key Emphases:Sector StrategiesCareer PathwaysPartner alignment & sharing of resourcesServing individuals with barriersCommon performance accountabilityIncreased use of technology
KEY WIOA Terms and Emphases
Illinois State PlanGuiding Principles
• Career Pathways to jobs oftoday and tomorrow
• Access & opportunity for allpopulations
• Integrated service delivery
6/23/2016
15
Illinois State PlanState Goals
• Foster improvement and expansion ofemployer-driven regional sector partnerships
• Expand career pathway opportunitiesthrough more accelerated work-basedlearning…..
• Expand career services and opportunities forpopulations facing multiple barriers....
Illinois State PlanState Strategies &
Activities
• Provide Career Pathways forEconomic Advancement
• Coordinate and Enhance CareerServices & Case Management
• Expand Access to Labor MarketInformation
6/23/2016
16
Career PathwaysImportance
• Provides access for all• Creates system alignment• Aligns with sector partnerships• Ensures program quality• Supports evaluation• Improves retention
6/23/2016
17
Case Management Brings It All Together
“MakeSense”
Case Management + WIOA = Career Planning
6/23/2016
18
• Often life doesn’t go inthe direction people wantit to or things don’thappen when they wantthem to. Does that meantheir lives are doomedand they can’t achievesuccess that was oncedreamed of?
Be realisticand
remember,EVERYONE
FAILS!!
Did you know…..
• Walt Disney was fired bya newspaper editor because“he lacked imagination andhad no good ideas.” Disneywent bankrupt several timesbefore he built Disneyland.In fact, the proposed parkwas rejected by the city ofAnaheim, California, on thegrounds that it would onlyattract “riff raff”!!
• Thomas Edison had someteachers say he was “too stupid tolearn anything.” He was fired fromhis first two jobs for being “non-productive”. As an inventor, Edisonmade more than 1000 unsuccessfulattempts to invent the light bulb.When a reporter asked him how itfelt to fail 1000 times Edison saidhe didn’t fail all those times, butthat the light bulb was inventedwith 1000 steps!
6/23/2016
19
• Albert Einstein did not speakuntil he was 4 and did not readuntil he was 7! His parents thoughthe was “subnormal” and one of histeachers described him as “mentallyslow, unsociable and adrift foreverin his foolish dreams”. He wasexpelled from school.
• Charles Shultz, the creator of thecomic strip Peanuts, had everycartoon rejected that submitted tohis high school yearbook staff!
• Fed Astaire had his first screentests with the director at MGMwhich resulted in a 1933 memowith the following comments:“Cant sing. Cant act. Slightlybald. Can dance a little.” Astairekept that memo over the fireplaceat his Beverly Hills home.
• The Beatles were turned downby Decca Records wit thisfascinating evaluation: “We don’tlike their sound. Guitar groupsare on their way out.”
Did you know…..
YOU ARE CHANGE MAKERS!
"It is not the strongest of the species that survive, nor the most intelligent, but the onemost responsive to change."
- Charles Darwin
"Change before you have to."- Jack Welch
"People don't resist change. They resist being changed!"- Peter Senge
"When you're finished changing, you're finished."- Benjamin Franklin
