Small IT Provider Makes the Transition to a Full Managed Services Business ModelIT Guru Leverages PCs Based on Intelreg vProtrade Technology to Improve Margins and Reach More Customers
IT Guru a Denver-based VAR has done what many IT shops would like to accomplish successfully made the
transition to a true managed services business model driven by recurring revenue ldquoWersquove been in business
for seven years and made a hard turn towards managed services two years agordquo says Joseph Axne president
of IT Guru ldquoAt this point all of our customers are managed services accounts and wersquove moved away from
time-and-materials workrdquo IT Guru offers full IT support and in most cases acts as the IT department for the
customer ldquoFor much of the SMB market managed services make more senserdquo explains Axne ldquoReal businesses
need 360 degree IT coverage and for most SMBs building that internally makes no economic senserdquo According
to Axne the managed services business model yields not only smoother revenue but also healthier margins
ldquoManaged services margins can be approximately double that of a break-fix businessrdquo he says ldquoif you do it
correctlyrdquo The keys to profitability are the underlying processes and cost structure ldquoYou have to drive the
right efficienciesrdquo he notes
To build efficiencies into his business model Axne has based IT Gurursquos infrastructure on advanced tools
such as Lenovo PCs featuring Intelreg vProtrade technology1 and the Kaseya IT Automation Framework accessed
through Kaseya Professional Services (see sidebar Kaseya Professional Services Fuel IT Gurursquos Solution) By
combining advanced PCs with a highly capable management console the company has been able to signifi-
cantly cut the cost of delivering services while at the same time improving their customerrsquos IT experience
ldquoOur vPro plus Kaseya solution allows our people to be more productiverdquo explains Axne ldquoAt the same time
it delivers better service to customers while it lowers our cost of delivering that servicerdquo As a result
IT Guru has added Intel vPro technology-based PCs as their standard and preferred platform
ldquoManaged services
margins can be
approximately
double that
of a break-fix
business if you
do it correctly
You have to
drive the right
efficienciesldquo
ndashJoseph Axne President
IT Guru
Case StudyIntelreg vProtrade Technology
IT Guru
Better Tools Mean Lower Costs and Improved Customer Service LevelsThe advanced manageability and security features of Intel vPro
technology allow IT Guru to significantly streamline a number of key
PC management tasks within their existing management console
software This both reduces their cost and helps eliminate down-
time and interruptions for PC users The power of this solution
has three elements
bull Increased abilities to monitor manage and repair PCs remotely2
regardless of power state or operating system health that greatly reduce maintenance and management costs and increase the utilization of IT Gurursquos personnel
bull Increased security capabilities that better protect the customerrsquos critical data while reducing downtime
bull A standardized energy-efficient PC platform that can meet the developing demands of the customerrsquos business while signifi- cantly reducing total cost of ownership (TCO)
These capabilities give IT Guru considerable advantages ldquoThis
solution allows us to diagnose problems more quickly remediate
problems faster and do more maintenance and repairs remotelyrdquo
says Axne ldquoAny time we roll a truck it means $100 to $200 in cost
lost productivity and no ability to multitask So being efficient means
avoiding as many repair-oriented field visits as possiblerdquo
Reducing time-to-repair by 66 percent The advanced remote
capabilities of Intel vPro technology allow IT Guru to maintain and
repair PCs more quickly and at lower cost This is true for both normal
maintenance activities and problem resolutions ldquoRegardless of where
the vPro machine is as long as itrsquos connected to a network we can
reach it even if itrsquos powered down or disabledrdquo explains Axne Intel
vPro technology gives IT Guru the ability to see better inventory data
on the machine such as BIOS version RAM information (manufacturer
part number and serial number) and hard drive data (manufacturer
model and serial number) ldquoThis allows us to get the right part more
quickly and accelerate hardware repairsrdquo notes Axne On average IT
Guru is able to reduce the time to repair a hardware problem by 66
percent3 ldquoThis ability to reach out remotelymdasheven to customers trav-
eling in other countriesmdashreally improves the level of service we can
deliverrdquo says Axne
Axne is looking forward to the IT Gurursquos transition to version 6 of
Kasey IT Automation Framework as it will support IDE-redirect to
speed the repair of software problems ldquoBeing able to remotely reach
a machine using IDE-redirect will make another big differencerdquo he
explains ldquoWersquoll be able to boot it into Safe Mode or completely re-
image the system remotely We will no longer have to visit the ma-
chine and can do the work after hours This is a good example of how
the vPro + Kaseya solution evolves to add even more value over timerdquo
Today the capabilities of Intel vPro technology-based PCs reduce
the number of deskside visits needed by 43 percent compared to
non-vPro PCs3 ldquoBecause wersquore doing more remotely our technicians
are able to do more multitaskingrdquo says Axne ldquoThis is key to efficiency
and we measure it on a quarterly basis It reduces our labor cost and
has a great impact on profitabilityrdquo
Table 1 Delivering More to Customers Through Intelreg vProtrade TechnologyIT Gurursquos deployment of PCs based on Intel vPro technology yields better IT functionality and lower service delivery cost
ActivityWithout Intel vPro Technology
With Intel vPro Technology Improvement3
Average time to resolve a hardware problem 3 hours 1 hour Reduced 66
Average amount of downtime per PC per month 60 minutes 15 minutes Reduced 75
Time to achieve 95 patch saturation 168 hours 24 hours Reduced 86
Deskside visits per month for a typical customer 7 4 Reduced 43
Power cost savings per PC over 3-year life span $0 $196 TCO lowered by $196
Why Lenovo PCs based on Intelreg vProtrade Technology
IT Gurursquos standard installation is a Lenovo desktop or laptop
PC featuring Intel vPro technology ldquoWersquove found that Lenovo
provides higher reliability than other PCsrdquo says Joseph Axne
ldquoWe get fewer calls on typical desktop issues such as slow
performance or slow printingrdquo The excellent performance of
their Intelreg Coretrade i5 vProtrade and Intelreg Coretrade i7 vProtrade processors
delivers the horsepower that IT Gurursquos clients need to run de-
manding business applications and protect their investment into
the future ldquoThe performance of these machines is excellent and
our clients like themrdquo In addition Prowess Smart Deploy further
simplifies IT Gurursquos own processes ldquoItrsquos easy to lay our Virtual
Hard Disk image into the Lenovo machines which saves us timerdquo
Built-in technologies that improve security and help lower
customersrsquo risk Because IT Guru can reach machines that are
powered down security software updates are accomplished much
more quickly resulting in better customer protection This allows IT
Guru to reach 95 percent patch saturation 86 percent faster on PCs
featuring Intel vPro technology3 ldquoThis has two effectsrdquo explains
Axne ldquoFirst our customersrsquo security is maximized because their
machines are patched more quickly This lowers both their risk and
their costs since there is less productivity lost to virus-infected PCs
Second since we donrsquot have to chase down machines that missed the
patch because they were turned off our costs are lowerrdquo This same
capability allows IT Guru to accelerate updates to other critical soft-
ware tools as well such as Windows Java and Flash
ldquo Any time we roll a truck it means $100 to $200 in
cost lost productivity and no ability to multitask
So being efficient means avoiding as many
repair-oriented field visits as possiblerdquo
ndashJoseph Axne President IT Guru
Active and passive power management capabilities that signifi-
cantly reduce energy costs With the ability to turn off groups of
PCs after hours and then power them back up before the start of
the next business day IT Guru can now save their customers money
through lower energy usage making a substantial positive impact
on their ROI ldquoA vPro PC will save customers about $65 per year in
energy costrdquo says Axne ldquoExtended over an entire installed base this
becomes significant and is a new value that we can offer customersrdquo
Itrsquos helping strategically as well ldquoWersquore using this cost savings as a part
of budget planning meetings with clients where we are for example
pitching a major transition such as an SBS 2008 migration It gets a
very positive reception and lets customers know theyrsquore dealing with
a partner that is looking at the whole picturerdquo
Better customer experiences and improved account control
ldquoThe small and midsize business owners we support like the fact that
we keep their employees more productive by implementing the right
technology solutionsrdquo say Axne Because Intel vPro technology helps
IT Guru respond more quickly to customer issues customerrsquos produc-
tivity and satisfaction are improved ldquovPro PCs give us a 75 percent
reduction in PC downtime Spending two hours on the phone with
us costs our customers in downtime and my staff in troubleshooting
time So using vProrsquos capabilities means the customer has a faster
resolution time which is a win-win for both the client and usndashit
helps make us the trusted advisorrdquo
Delivering Competitive AdvantageAccording to Axne the market opportunity for a managed services
solution which uses the right tools is significant ldquoBusinesses are
looking hard at their cost structurerdquo says Axne ldquoIn this environment
managed services with Intel vPro technology work extremely well
for our customers and for us We can lower their overall IT costs
while vPro is lowering our costsrdquo
Kaseya Professional Services Fuel IT Gurursquos Solution
IT Guru uses the Kaseya IT Automation Framework for a
complete and integrated view of IT environments from a
centralized Web-based management console allowing them
to remotely manage their customersrsquo entire computing infra-
structure with one powerful and integrated application In
addition IT Guru utilizes Kaseya Professional Services to aug-
ment their staff with an extended team of Kaseya IT experts
This allows IT Guru to outsource basic IT tasks such as user
setups patch management system maintenance tasks and
scheduled power-downs ldquoHaving six to eight people on the
back end as an extension of our business is phenomenalrdquo says
IT Gurursquos Joseph Axne ldquoWersquove tried other NOC services in the
past Kaseyarsquos capabilities commitment to quality and making
sure the right things get done are simply betterrdquo
The Kaseya IT Automation Framework leverages Intelreg vProtrade
technology to deliver more remote capabilities to MSPs
Built-in IT automation Kaseya builds automation into the
systems deployment and management process by mirroring best
practices and automating repetitive work using machine-driven
tasks and processes
Designed to manage not just monitor the SMB IT
environment Kaseya focuses on managing the entire IT
infrastructure so the IT services provided are proactive and
customers get deeper support for their business applications
Powerful fully integrated and easy to use The combination
of Kaseya and Intel vPro technology provides a comprehensive
easy-to-use and integrated Web-based IT automation solution
that can be deployed rapidly efficiently and effectively
Integrated Intel vPro technology Kaseya has fully integrated
many of the powerful capabilities of Intel vPro technology to
provide authorized technicians with remote PC management
virtually anytime even when PC power is off or the OS is
unresponsive
For more information on the Kaseya IT Automation Framework
visit wwwkaseyacom
For IT Guru the many capabilities of Intel vPro technology are adding
up to a competitive advantage ldquovPro helps us see what the customer
is seeing and helps us get through our customer care process fasterrdquo
says Axne ldquovPro allows us to bring another layer of value to the table
Thatrsquos a competitive differentiatorrdquo
For More InformationFor more information on the benefits of Intel vPro technology for small
and midsize businesses visit httpmspintelcom
For more information on IT Guru visit wwwit-gurunet
For more information on the Kaseya IT Automation Framework visit
wwwkaseyacom
1IntelregvProtradeTechnologyissophisticatedandrequiressetupandactivationAvailabilityoffeaturesandresultswilldependuponthesetupandconfigurationofyourhardwaresoftwareandITenvironmentTolearnmorevisithttpwwwintelcomtechnologyvpro
2PCswithIntelregvProtradeprocessortechnologyincludeIntelregActiveManagementTechnology(IntelregAMT)IntelActiveManagementTechnologyrequiresthecomputersystemtohaveanIntelAMT-enabledchipsetnetworkhardwareandsoft-wareaswellasconnectionwithapowersourceandacorporatenetworkconnectionSetuprequiresconfigurationbythepurchaserandmayrequirescriptingwiththemanagementconsoleorfurtherintegrationintoexistingsecurityframeworkstoenablecertainfunctionalityItmayalsorequiremodificationsofimplementationofnewbusinessprocessesFormoreinformationseehttpwwwintelcomtechnologymanageiamt
3SourceITGurubasedonfieldtestingperformedduringJuly2009
INFORMATIONINTHISDOCUMENTISPROVIDEDINCONNECTIONWITHINTELregPRODUCTSNOLICENSEEXPRESSORIMPLIEDBYESTOPPELOROTHERWISETOANYINTELLECTUALPROPERTYRIGHTSISGRANTEDBYTHISDOCUMENTEXCEPTASPROVIDEDININTELrsquoSTERMSANDCONDITIONSOFSALEFORSUCHPRODUCTSINTELASSUMESNOLIABILITYWHATSOEVERANDINTELDISCLAIMSANYEXPRESSORIMPLIEDWAR-RANTYRELATINGTOSALEANDORUSEOFINTELPRODUCTSINCLUDINGLIABILITYORWARRANTIESRELATINGTOFITNESSFORAPARTICULARPURPOSEMERCHANTABILITYORINFRINGEMENTOFANYPATENTCOPYRIGHTOROTHERINTELLECTUALPROPERTYRIGHTUNLESSOTHERWISEAGREEDINWRITINGBYINTELTHEINTELPRODUCTSARENOTDESIGNEDNORINTENDEDFORANYAPPLICATIONINWHICHTHEFAILUREOFTHEINTELPRODUCTCOULDCREATEASITUATIONWHEREPERSONALINJURYORDEATHMAYOCCUR
IntelmaymakechangestospecificationsandproductdescriptionsatanytimewithoutnoticeDesignersmustnotrelyontheabsenceorcharacteristicsofanyfeaturesorinstructionsmarkedldquoreservedrdquoorldquoundefinedrdquoIntelreservestheseforfuturedefinitionandshallhavenoresponsibilitywhatsoeverforconflictsorincompatibilitiesarisingfromfuturechangestothemTheinformationhereissubjecttochangewithoutnoticeDonotfinalizeadesignwiththisinformation
TheproductsdescribedinthisdocumentmaycontaindesigndefectsorerrorsknownaserratawhichmaycausetheproducttodeviatefrompublishedspecificationsCurrentcharacterizederrataareavailableonrequestContactyourlocalIntelsalesofficeoryourdistributortoobtainthelatestspecificationsandbeforeplacingyourproductorderCopiesofdocumentswhichhaveanordernumberandarereferencedinthisdocumentorotherIntelliteraturemaybeobtainedbycalling1-800-548-4725orbyvisitingIntelrsquosWebsiteatwwwintelcom
Copyrightcopy2011IntelCorporationAllrightsreservedInteltheIntellogovProCoreandCoreinsidearetrademarksofIntelCorporationintheUSandothercountries
Othernamesandbrandsmaybeclaimedasthepropertyofothers
PrintedinUSA 0311ETOCGXXPDF PleaseRecycle 324709-002US
Solution provided by
Overview of Intelreg vProtrade Technology
Desktop notebook and tablet PCs based on Intel vPro
technology combined with a leading software management
application such as the Kaseya IT Automation Framework
provide unprecedented capabilities These advances allow
you to deliver more value to your managed services custom-
ers by helping them spend smarter get more done and
be more secure
bull Remote diagnosis and repair reduce costly and time-consuming
deskside and service depot visits by resolving problems and re-
pairing PCs quickly from the consolemdasheven if the PC is powered
off or in standby mode is connected to a wireless network or
has a disabled OS2
bull Automated proactive alerts identify issues before they
become problems or costly repairs These include alerts
about missing or disabled software memory usage hard
drive health fans and power supplies2
bull Secure remote power up and power cycling allow you to
perform scheduled maintenance backups and monitoring
after hours2
bull Encrypted remote security updates ensure that security
patches are up to date and speed the deployment of
critical patches even to systems that are off or down2
bull Remote asset tracking eliminates time-consuming manual
inventory of hardware and software with remote inventory
management even if the system is off or down2
Better Tools Mean Lower Costs and Improved Customer Service LevelsThe advanced manageability and security features of Intel vPro
technology allow IT Guru to significantly streamline a number of key
PC management tasks within their existing management console
software This both reduces their cost and helps eliminate down-
time and interruptions for PC users The power of this solution
has three elements
bull Increased abilities to monitor manage and repair PCs remotely2
regardless of power state or operating system health that greatly reduce maintenance and management costs and increase the utilization of IT Gurursquos personnel
bull Increased security capabilities that better protect the customerrsquos critical data while reducing downtime
bull A standardized energy-efficient PC platform that can meet the developing demands of the customerrsquos business while signifi- cantly reducing total cost of ownership (TCO)
These capabilities give IT Guru considerable advantages ldquoThis
solution allows us to diagnose problems more quickly remediate
problems faster and do more maintenance and repairs remotelyrdquo
says Axne ldquoAny time we roll a truck it means $100 to $200 in cost
lost productivity and no ability to multitask So being efficient means
avoiding as many repair-oriented field visits as possiblerdquo
Reducing time-to-repair by 66 percent The advanced remote
capabilities of Intel vPro technology allow IT Guru to maintain and
repair PCs more quickly and at lower cost This is true for both normal
maintenance activities and problem resolutions ldquoRegardless of where
the vPro machine is as long as itrsquos connected to a network we can
reach it even if itrsquos powered down or disabledrdquo explains Axne Intel
vPro technology gives IT Guru the ability to see better inventory data
on the machine such as BIOS version RAM information (manufacturer
part number and serial number) and hard drive data (manufacturer
model and serial number) ldquoThis allows us to get the right part more
quickly and accelerate hardware repairsrdquo notes Axne On average IT
Guru is able to reduce the time to repair a hardware problem by 66
percent3 ldquoThis ability to reach out remotelymdasheven to customers trav-
eling in other countriesmdashreally improves the level of service we can
deliverrdquo says Axne
Axne is looking forward to the IT Gurursquos transition to version 6 of
Kasey IT Automation Framework as it will support IDE-redirect to
speed the repair of software problems ldquoBeing able to remotely reach
a machine using IDE-redirect will make another big differencerdquo he
explains ldquoWersquoll be able to boot it into Safe Mode or completely re-
image the system remotely We will no longer have to visit the ma-
chine and can do the work after hours This is a good example of how
the vPro + Kaseya solution evolves to add even more value over timerdquo
Today the capabilities of Intel vPro technology-based PCs reduce
the number of deskside visits needed by 43 percent compared to
non-vPro PCs3 ldquoBecause wersquore doing more remotely our technicians
are able to do more multitaskingrdquo says Axne ldquoThis is key to efficiency
and we measure it on a quarterly basis It reduces our labor cost and
has a great impact on profitabilityrdquo
Table 1 Delivering More to Customers Through Intelreg vProtrade TechnologyIT Gurursquos deployment of PCs based on Intel vPro technology yields better IT functionality and lower service delivery cost
ActivityWithout Intel vPro Technology
With Intel vPro Technology Improvement3
Average time to resolve a hardware problem 3 hours 1 hour Reduced 66
Average amount of downtime per PC per month 60 minutes 15 minutes Reduced 75
Time to achieve 95 patch saturation 168 hours 24 hours Reduced 86
Deskside visits per month for a typical customer 7 4 Reduced 43
Power cost savings per PC over 3-year life span $0 $196 TCO lowered by $196
Why Lenovo PCs based on Intelreg vProtrade Technology
IT Gurursquos standard installation is a Lenovo desktop or laptop
PC featuring Intel vPro technology ldquoWersquove found that Lenovo
provides higher reliability than other PCsrdquo says Joseph Axne
ldquoWe get fewer calls on typical desktop issues such as slow
performance or slow printingrdquo The excellent performance of
their Intelreg Coretrade i5 vProtrade and Intelreg Coretrade i7 vProtrade processors
delivers the horsepower that IT Gurursquos clients need to run de-
manding business applications and protect their investment into
the future ldquoThe performance of these machines is excellent and
our clients like themrdquo In addition Prowess Smart Deploy further
simplifies IT Gurursquos own processes ldquoItrsquos easy to lay our Virtual
Hard Disk image into the Lenovo machines which saves us timerdquo
Built-in technologies that improve security and help lower
customersrsquo risk Because IT Guru can reach machines that are
powered down security software updates are accomplished much
more quickly resulting in better customer protection This allows IT
Guru to reach 95 percent patch saturation 86 percent faster on PCs
featuring Intel vPro technology3 ldquoThis has two effectsrdquo explains
Axne ldquoFirst our customersrsquo security is maximized because their
machines are patched more quickly This lowers both their risk and
their costs since there is less productivity lost to virus-infected PCs
Second since we donrsquot have to chase down machines that missed the
patch because they were turned off our costs are lowerrdquo This same
capability allows IT Guru to accelerate updates to other critical soft-
ware tools as well such as Windows Java and Flash
ldquo Any time we roll a truck it means $100 to $200 in
cost lost productivity and no ability to multitask
So being efficient means avoiding as many
repair-oriented field visits as possiblerdquo
ndashJoseph Axne President IT Guru
Active and passive power management capabilities that signifi-
cantly reduce energy costs With the ability to turn off groups of
PCs after hours and then power them back up before the start of
the next business day IT Guru can now save their customers money
through lower energy usage making a substantial positive impact
on their ROI ldquoA vPro PC will save customers about $65 per year in
energy costrdquo says Axne ldquoExtended over an entire installed base this
becomes significant and is a new value that we can offer customersrdquo
Itrsquos helping strategically as well ldquoWersquore using this cost savings as a part
of budget planning meetings with clients where we are for example
pitching a major transition such as an SBS 2008 migration It gets a
very positive reception and lets customers know theyrsquore dealing with
a partner that is looking at the whole picturerdquo
Better customer experiences and improved account control
ldquoThe small and midsize business owners we support like the fact that
we keep their employees more productive by implementing the right
technology solutionsrdquo say Axne Because Intel vPro technology helps
IT Guru respond more quickly to customer issues customerrsquos produc-
tivity and satisfaction are improved ldquovPro PCs give us a 75 percent
reduction in PC downtime Spending two hours on the phone with
us costs our customers in downtime and my staff in troubleshooting
time So using vProrsquos capabilities means the customer has a faster
resolution time which is a win-win for both the client and usndashit
helps make us the trusted advisorrdquo
Delivering Competitive AdvantageAccording to Axne the market opportunity for a managed services
solution which uses the right tools is significant ldquoBusinesses are
looking hard at their cost structurerdquo says Axne ldquoIn this environment
managed services with Intel vPro technology work extremely well
for our customers and for us We can lower their overall IT costs
while vPro is lowering our costsrdquo
Kaseya Professional Services Fuel IT Gurursquos Solution
IT Guru uses the Kaseya IT Automation Framework for a
complete and integrated view of IT environments from a
centralized Web-based management console allowing them
to remotely manage their customersrsquo entire computing infra-
structure with one powerful and integrated application In
addition IT Guru utilizes Kaseya Professional Services to aug-
ment their staff with an extended team of Kaseya IT experts
This allows IT Guru to outsource basic IT tasks such as user
setups patch management system maintenance tasks and
scheduled power-downs ldquoHaving six to eight people on the
back end as an extension of our business is phenomenalrdquo says
IT Gurursquos Joseph Axne ldquoWersquove tried other NOC services in the
past Kaseyarsquos capabilities commitment to quality and making
sure the right things get done are simply betterrdquo
The Kaseya IT Automation Framework leverages Intelreg vProtrade
technology to deliver more remote capabilities to MSPs
Built-in IT automation Kaseya builds automation into the
systems deployment and management process by mirroring best
practices and automating repetitive work using machine-driven
tasks and processes
Designed to manage not just monitor the SMB IT
environment Kaseya focuses on managing the entire IT
infrastructure so the IT services provided are proactive and
customers get deeper support for their business applications
Powerful fully integrated and easy to use The combination
of Kaseya and Intel vPro technology provides a comprehensive
easy-to-use and integrated Web-based IT automation solution
that can be deployed rapidly efficiently and effectively
Integrated Intel vPro technology Kaseya has fully integrated
many of the powerful capabilities of Intel vPro technology to
provide authorized technicians with remote PC management
virtually anytime even when PC power is off or the OS is
unresponsive
For more information on the Kaseya IT Automation Framework
visit wwwkaseyacom
For IT Guru the many capabilities of Intel vPro technology are adding
up to a competitive advantage ldquovPro helps us see what the customer
is seeing and helps us get through our customer care process fasterrdquo
says Axne ldquovPro allows us to bring another layer of value to the table
Thatrsquos a competitive differentiatorrdquo
For More InformationFor more information on the benefits of Intel vPro technology for small
and midsize businesses visit httpmspintelcom
For more information on IT Guru visit wwwit-gurunet
For more information on the Kaseya IT Automation Framework visit
wwwkaseyacom
1IntelregvProtradeTechnologyissophisticatedandrequiressetupandactivationAvailabilityoffeaturesandresultswilldependuponthesetupandconfigurationofyourhardwaresoftwareandITenvironmentTolearnmorevisithttpwwwintelcomtechnologyvpro
2PCswithIntelregvProtradeprocessortechnologyincludeIntelregActiveManagementTechnology(IntelregAMT)IntelActiveManagementTechnologyrequiresthecomputersystemtohaveanIntelAMT-enabledchipsetnetworkhardwareandsoft-wareaswellasconnectionwithapowersourceandacorporatenetworkconnectionSetuprequiresconfigurationbythepurchaserandmayrequirescriptingwiththemanagementconsoleorfurtherintegrationintoexistingsecurityframeworkstoenablecertainfunctionalityItmayalsorequiremodificationsofimplementationofnewbusinessprocessesFormoreinformationseehttpwwwintelcomtechnologymanageiamt
3SourceITGurubasedonfieldtestingperformedduringJuly2009
INFORMATIONINTHISDOCUMENTISPROVIDEDINCONNECTIONWITHINTELregPRODUCTSNOLICENSEEXPRESSORIMPLIEDBYESTOPPELOROTHERWISETOANYINTELLECTUALPROPERTYRIGHTSISGRANTEDBYTHISDOCUMENTEXCEPTASPROVIDEDININTELrsquoSTERMSANDCONDITIONSOFSALEFORSUCHPRODUCTSINTELASSUMESNOLIABILITYWHATSOEVERANDINTELDISCLAIMSANYEXPRESSORIMPLIEDWAR-RANTYRELATINGTOSALEANDORUSEOFINTELPRODUCTSINCLUDINGLIABILITYORWARRANTIESRELATINGTOFITNESSFORAPARTICULARPURPOSEMERCHANTABILITYORINFRINGEMENTOFANYPATENTCOPYRIGHTOROTHERINTELLECTUALPROPERTYRIGHTUNLESSOTHERWISEAGREEDINWRITINGBYINTELTHEINTELPRODUCTSARENOTDESIGNEDNORINTENDEDFORANYAPPLICATIONINWHICHTHEFAILUREOFTHEINTELPRODUCTCOULDCREATEASITUATIONWHEREPERSONALINJURYORDEATHMAYOCCUR
IntelmaymakechangestospecificationsandproductdescriptionsatanytimewithoutnoticeDesignersmustnotrelyontheabsenceorcharacteristicsofanyfeaturesorinstructionsmarkedldquoreservedrdquoorldquoundefinedrdquoIntelreservestheseforfuturedefinitionandshallhavenoresponsibilitywhatsoeverforconflictsorincompatibilitiesarisingfromfuturechangestothemTheinformationhereissubjecttochangewithoutnoticeDonotfinalizeadesignwiththisinformation
TheproductsdescribedinthisdocumentmaycontaindesigndefectsorerrorsknownaserratawhichmaycausetheproducttodeviatefrompublishedspecificationsCurrentcharacterizederrataareavailableonrequestContactyourlocalIntelsalesofficeoryourdistributortoobtainthelatestspecificationsandbeforeplacingyourproductorderCopiesofdocumentswhichhaveanordernumberandarereferencedinthisdocumentorotherIntelliteraturemaybeobtainedbycalling1-800-548-4725orbyvisitingIntelrsquosWebsiteatwwwintelcom
Copyrightcopy2011IntelCorporationAllrightsreservedInteltheIntellogovProCoreandCoreinsidearetrademarksofIntelCorporationintheUSandothercountries
Othernamesandbrandsmaybeclaimedasthepropertyofothers
PrintedinUSA 0311ETOCGXXPDF PleaseRecycle 324709-002US
Solution provided by
Overview of Intelreg vProtrade Technology
Desktop notebook and tablet PCs based on Intel vPro
technology combined with a leading software management
application such as the Kaseya IT Automation Framework
provide unprecedented capabilities These advances allow
you to deliver more value to your managed services custom-
ers by helping them spend smarter get more done and
be more secure
bull Remote diagnosis and repair reduce costly and time-consuming
deskside and service depot visits by resolving problems and re-
pairing PCs quickly from the consolemdasheven if the PC is powered
off or in standby mode is connected to a wireless network or
has a disabled OS2
bull Automated proactive alerts identify issues before they
become problems or costly repairs These include alerts
about missing or disabled software memory usage hard
drive health fans and power supplies2
bull Secure remote power up and power cycling allow you to
perform scheduled maintenance backups and monitoring
after hours2
bull Encrypted remote security updates ensure that security
patches are up to date and speed the deployment of
critical patches even to systems that are off or down2
bull Remote asset tracking eliminates time-consuming manual
inventory of hardware and software with remote inventory
management even if the system is off or down2
Built-in technologies that improve security and help lower
customersrsquo risk Because IT Guru can reach machines that are
powered down security software updates are accomplished much
more quickly resulting in better customer protection This allows IT
Guru to reach 95 percent patch saturation 86 percent faster on PCs
featuring Intel vPro technology3 ldquoThis has two effectsrdquo explains
Axne ldquoFirst our customersrsquo security is maximized because their
machines are patched more quickly This lowers both their risk and
their costs since there is less productivity lost to virus-infected PCs
Second since we donrsquot have to chase down machines that missed the
patch because they were turned off our costs are lowerrdquo This same
capability allows IT Guru to accelerate updates to other critical soft-
ware tools as well such as Windows Java and Flash
ldquo Any time we roll a truck it means $100 to $200 in
cost lost productivity and no ability to multitask
So being efficient means avoiding as many
repair-oriented field visits as possiblerdquo
ndashJoseph Axne President IT Guru
Active and passive power management capabilities that signifi-
cantly reduce energy costs With the ability to turn off groups of
PCs after hours and then power them back up before the start of
the next business day IT Guru can now save their customers money
through lower energy usage making a substantial positive impact
on their ROI ldquoA vPro PC will save customers about $65 per year in
energy costrdquo says Axne ldquoExtended over an entire installed base this
becomes significant and is a new value that we can offer customersrdquo
Itrsquos helping strategically as well ldquoWersquore using this cost savings as a part
of budget planning meetings with clients where we are for example
pitching a major transition such as an SBS 2008 migration It gets a
very positive reception and lets customers know theyrsquore dealing with
a partner that is looking at the whole picturerdquo
Better customer experiences and improved account control
ldquoThe small and midsize business owners we support like the fact that
we keep their employees more productive by implementing the right
technology solutionsrdquo say Axne Because Intel vPro technology helps
IT Guru respond more quickly to customer issues customerrsquos produc-
tivity and satisfaction are improved ldquovPro PCs give us a 75 percent
reduction in PC downtime Spending two hours on the phone with
us costs our customers in downtime and my staff in troubleshooting
time So using vProrsquos capabilities means the customer has a faster
resolution time which is a win-win for both the client and usndashit
helps make us the trusted advisorrdquo
Delivering Competitive AdvantageAccording to Axne the market opportunity for a managed services
solution which uses the right tools is significant ldquoBusinesses are
looking hard at their cost structurerdquo says Axne ldquoIn this environment
managed services with Intel vPro technology work extremely well
for our customers and for us We can lower their overall IT costs
while vPro is lowering our costsrdquo
Kaseya Professional Services Fuel IT Gurursquos Solution
IT Guru uses the Kaseya IT Automation Framework for a
complete and integrated view of IT environments from a
centralized Web-based management console allowing them
to remotely manage their customersrsquo entire computing infra-
structure with one powerful and integrated application In
addition IT Guru utilizes Kaseya Professional Services to aug-
ment their staff with an extended team of Kaseya IT experts
This allows IT Guru to outsource basic IT tasks such as user
setups patch management system maintenance tasks and
scheduled power-downs ldquoHaving six to eight people on the
back end as an extension of our business is phenomenalrdquo says
IT Gurursquos Joseph Axne ldquoWersquove tried other NOC services in the
past Kaseyarsquos capabilities commitment to quality and making
sure the right things get done are simply betterrdquo
The Kaseya IT Automation Framework leverages Intelreg vProtrade
technology to deliver more remote capabilities to MSPs
Built-in IT automation Kaseya builds automation into the
systems deployment and management process by mirroring best
practices and automating repetitive work using machine-driven
tasks and processes
Designed to manage not just monitor the SMB IT
environment Kaseya focuses on managing the entire IT
infrastructure so the IT services provided are proactive and
customers get deeper support for their business applications
Powerful fully integrated and easy to use The combination
of Kaseya and Intel vPro technology provides a comprehensive
easy-to-use and integrated Web-based IT automation solution
that can be deployed rapidly efficiently and effectively
Integrated Intel vPro technology Kaseya has fully integrated
many of the powerful capabilities of Intel vPro technology to
provide authorized technicians with remote PC management
virtually anytime even when PC power is off or the OS is
unresponsive
For more information on the Kaseya IT Automation Framework
visit wwwkaseyacom
For IT Guru the many capabilities of Intel vPro technology are adding
up to a competitive advantage ldquovPro helps us see what the customer
is seeing and helps us get through our customer care process fasterrdquo
says Axne ldquovPro allows us to bring another layer of value to the table
Thatrsquos a competitive differentiatorrdquo
For More InformationFor more information on the benefits of Intel vPro technology for small
and midsize businesses visit httpmspintelcom
For more information on IT Guru visit wwwit-gurunet
For more information on the Kaseya IT Automation Framework visit
wwwkaseyacom
1IntelregvProtradeTechnologyissophisticatedandrequiressetupandactivationAvailabilityoffeaturesandresultswilldependuponthesetupandconfigurationofyourhardwaresoftwareandITenvironmentTolearnmorevisithttpwwwintelcomtechnologyvpro
2PCswithIntelregvProtradeprocessortechnologyincludeIntelregActiveManagementTechnology(IntelregAMT)IntelActiveManagementTechnologyrequiresthecomputersystemtohaveanIntelAMT-enabledchipsetnetworkhardwareandsoft-wareaswellasconnectionwithapowersourceandacorporatenetworkconnectionSetuprequiresconfigurationbythepurchaserandmayrequirescriptingwiththemanagementconsoleorfurtherintegrationintoexistingsecurityframeworkstoenablecertainfunctionalityItmayalsorequiremodificationsofimplementationofnewbusinessprocessesFormoreinformationseehttpwwwintelcomtechnologymanageiamt
3SourceITGurubasedonfieldtestingperformedduringJuly2009
INFORMATIONINTHISDOCUMENTISPROVIDEDINCONNECTIONWITHINTELregPRODUCTSNOLICENSEEXPRESSORIMPLIEDBYESTOPPELOROTHERWISETOANYINTELLECTUALPROPERTYRIGHTSISGRANTEDBYTHISDOCUMENTEXCEPTASPROVIDEDININTELrsquoSTERMSANDCONDITIONSOFSALEFORSUCHPRODUCTSINTELASSUMESNOLIABILITYWHATSOEVERANDINTELDISCLAIMSANYEXPRESSORIMPLIEDWAR-RANTYRELATINGTOSALEANDORUSEOFINTELPRODUCTSINCLUDINGLIABILITYORWARRANTIESRELATINGTOFITNESSFORAPARTICULARPURPOSEMERCHANTABILITYORINFRINGEMENTOFANYPATENTCOPYRIGHTOROTHERINTELLECTUALPROPERTYRIGHTUNLESSOTHERWISEAGREEDINWRITINGBYINTELTHEINTELPRODUCTSARENOTDESIGNEDNORINTENDEDFORANYAPPLICATIONINWHICHTHEFAILUREOFTHEINTELPRODUCTCOULDCREATEASITUATIONWHEREPERSONALINJURYORDEATHMAYOCCUR
IntelmaymakechangestospecificationsandproductdescriptionsatanytimewithoutnoticeDesignersmustnotrelyontheabsenceorcharacteristicsofanyfeaturesorinstructionsmarkedldquoreservedrdquoorldquoundefinedrdquoIntelreservestheseforfuturedefinitionandshallhavenoresponsibilitywhatsoeverforconflictsorincompatibilitiesarisingfromfuturechangestothemTheinformationhereissubjecttochangewithoutnoticeDonotfinalizeadesignwiththisinformation
TheproductsdescribedinthisdocumentmaycontaindesigndefectsorerrorsknownaserratawhichmaycausetheproducttodeviatefrompublishedspecificationsCurrentcharacterizederrataareavailableonrequestContactyourlocalIntelsalesofficeoryourdistributortoobtainthelatestspecificationsandbeforeplacingyourproductorderCopiesofdocumentswhichhaveanordernumberandarereferencedinthisdocumentorotherIntelliteraturemaybeobtainedbycalling1-800-548-4725orbyvisitingIntelrsquosWebsiteatwwwintelcom
Copyrightcopy2011IntelCorporationAllrightsreservedInteltheIntellogovProCoreandCoreinsidearetrademarksofIntelCorporationintheUSandothercountries
Othernamesandbrandsmaybeclaimedasthepropertyofothers
PrintedinUSA 0311ETOCGXXPDF PleaseRecycle 324709-002US
Solution provided by
Overview of Intelreg vProtrade Technology
Desktop notebook and tablet PCs based on Intel vPro
technology combined with a leading software management
application such as the Kaseya IT Automation Framework
provide unprecedented capabilities These advances allow
you to deliver more value to your managed services custom-
ers by helping them spend smarter get more done and
be more secure
bull Remote diagnosis and repair reduce costly and time-consuming
deskside and service depot visits by resolving problems and re-
pairing PCs quickly from the consolemdasheven if the PC is powered
off or in standby mode is connected to a wireless network or
has a disabled OS2
bull Automated proactive alerts identify issues before they
become problems or costly repairs These include alerts
about missing or disabled software memory usage hard
drive health fans and power supplies2
bull Secure remote power up and power cycling allow you to
perform scheduled maintenance backups and monitoring
after hours2
bull Encrypted remote security updates ensure that security
patches are up to date and speed the deployment of
critical patches even to systems that are off or down2
bull Remote asset tracking eliminates time-consuming manual
inventory of hardware and software with remote inventory
management even if the system is off or down2
For IT Guru the many capabilities of Intel vPro technology are adding
up to a competitive advantage ldquovPro helps us see what the customer
is seeing and helps us get through our customer care process fasterrdquo
says Axne ldquovPro allows us to bring another layer of value to the table
Thatrsquos a competitive differentiatorrdquo
For More InformationFor more information on the benefits of Intel vPro technology for small
and midsize businesses visit httpmspintelcom
For more information on IT Guru visit wwwit-gurunet
For more information on the Kaseya IT Automation Framework visit
wwwkaseyacom
1IntelregvProtradeTechnologyissophisticatedandrequiressetupandactivationAvailabilityoffeaturesandresultswilldependuponthesetupandconfigurationofyourhardwaresoftwareandITenvironmentTolearnmorevisithttpwwwintelcomtechnologyvpro
2PCswithIntelregvProtradeprocessortechnologyincludeIntelregActiveManagementTechnology(IntelregAMT)IntelActiveManagementTechnologyrequiresthecomputersystemtohaveanIntelAMT-enabledchipsetnetworkhardwareandsoft-wareaswellasconnectionwithapowersourceandacorporatenetworkconnectionSetuprequiresconfigurationbythepurchaserandmayrequirescriptingwiththemanagementconsoleorfurtherintegrationintoexistingsecurityframeworkstoenablecertainfunctionalityItmayalsorequiremodificationsofimplementationofnewbusinessprocessesFormoreinformationseehttpwwwintelcomtechnologymanageiamt
3SourceITGurubasedonfieldtestingperformedduringJuly2009
INFORMATIONINTHISDOCUMENTISPROVIDEDINCONNECTIONWITHINTELregPRODUCTSNOLICENSEEXPRESSORIMPLIEDBYESTOPPELOROTHERWISETOANYINTELLECTUALPROPERTYRIGHTSISGRANTEDBYTHISDOCUMENTEXCEPTASPROVIDEDININTELrsquoSTERMSANDCONDITIONSOFSALEFORSUCHPRODUCTSINTELASSUMESNOLIABILITYWHATSOEVERANDINTELDISCLAIMSANYEXPRESSORIMPLIEDWAR-RANTYRELATINGTOSALEANDORUSEOFINTELPRODUCTSINCLUDINGLIABILITYORWARRANTIESRELATINGTOFITNESSFORAPARTICULARPURPOSEMERCHANTABILITYORINFRINGEMENTOFANYPATENTCOPYRIGHTOROTHERINTELLECTUALPROPERTYRIGHTUNLESSOTHERWISEAGREEDINWRITINGBYINTELTHEINTELPRODUCTSARENOTDESIGNEDNORINTENDEDFORANYAPPLICATIONINWHICHTHEFAILUREOFTHEINTELPRODUCTCOULDCREATEASITUATIONWHEREPERSONALINJURYORDEATHMAYOCCUR
IntelmaymakechangestospecificationsandproductdescriptionsatanytimewithoutnoticeDesignersmustnotrelyontheabsenceorcharacteristicsofanyfeaturesorinstructionsmarkedldquoreservedrdquoorldquoundefinedrdquoIntelreservestheseforfuturedefinitionandshallhavenoresponsibilitywhatsoeverforconflictsorincompatibilitiesarisingfromfuturechangestothemTheinformationhereissubjecttochangewithoutnoticeDonotfinalizeadesignwiththisinformation
TheproductsdescribedinthisdocumentmaycontaindesigndefectsorerrorsknownaserratawhichmaycausetheproducttodeviatefrompublishedspecificationsCurrentcharacterizederrataareavailableonrequestContactyourlocalIntelsalesofficeoryourdistributortoobtainthelatestspecificationsandbeforeplacingyourproductorderCopiesofdocumentswhichhaveanordernumberandarereferencedinthisdocumentorotherIntelliteraturemaybeobtainedbycalling1-800-548-4725orbyvisitingIntelrsquosWebsiteatwwwintelcom
Copyrightcopy2011IntelCorporationAllrightsreservedInteltheIntellogovProCoreandCoreinsidearetrademarksofIntelCorporationintheUSandothercountries
Othernamesandbrandsmaybeclaimedasthepropertyofothers
PrintedinUSA 0311ETOCGXXPDF PleaseRecycle 324709-002US
Solution provided by
Overview of Intelreg vProtrade Technology
Desktop notebook and tablet PCs based on Intel vPro
technology combined with a leading software management
application such as the Kaseya IT Automation Framework
provide unprecedented capabilities These advances allow
you to deliver more value to your managed services custom-
ers by helping them spend smarter get more done and
be more secure
bull Remote diagnosis and repair reduce costly and time-consuming
deskside and service depot visits by resolving problems and re-
pairing PCs quickly from the consolemdasheven if the PC is powered
off or in standby mode is connected to a wireless network or
has a disabled OS2
bull Automated proactive alerts identify issues before they
become problems or costly repairs These include alerts
about missing or disabled software memory usage hard
drive health fans and power supplies2
bull Secure remote power up and power cycling allow you to
perform scheduled maintenance backups and monitoring
after hours2
bull Encrypted remote security updates ensure that security
patches are up to date and speed the deployment of
critical patches even to systems that are off or down2
bull Remote asset tracking eliminates time-consuming manual
inventory of hardware and software with remote inventory
management even if the system is off or down2