7/29/2019 CH 1, CH 2, CH 4

1/18

Page 1 of18

THE DYNAMICS OF PEOPLE AND ORGANIZATION

MODEL OF ORGANIZATION BEHAVIOR

SOCIAL SYSTEM AND ORGANIZATION CULTURE

Chapter 1, 2, 4

7/29/2019 CH 1, CH 2, CH 4

2/18

Page 2 of18

1. THE DYNAMICS OF PEOPLE AND ORGANIZATION

(i) Define OB ?

(ii) Why Manager need to study OB ?

(iii) Fundamental Concept of OB in terms of Individual and

Organization.

(iv) Limitations of Organizational Behavior

2. MODEL OF ORGANIZATION BEHAVIOR

(i) Distinguish between Formal and Informal Organization ?

(ii) How does Informal Organization Emerge ?

(iii) What are the Different Problems of Informal Organizations ?

(i) Different Models of Organizational Behavior with Description ?

3. SOCIAL SYSTEM AND ORGANIZATION CULTURE

(i) What do you mean by Organization Culture ?

(ii) Briefly discuss Five Major Characteristics of Organizational

Culture ?

7/29/2019 CH 1, CH 2, CH 4

3/18

Page 3 of18

Define OB ?

Organization -- a collection of people who work together to achieveindividual and organizational goals

Organizational behavior (often abbreviated OB) is a field of study that investigates the impact that

individuals, groups, and structure have on behav- ior within organizations, for the purpose of applying

such knowledge toward improving an organizations effectiveness.

Its purpose is to build better relationships by achieving human

objectives, organizational objectives, and social objectives.As you

can see from the definition above, organizational behavior

encompasses a wide range of topics, such as:

personality, values, ethics

motivation

interpersonal communication

leadership

change management

cross-cultural management

Organizational behavior is the study of: Human behavior in organizational settings

The interface between human behavior and

the organization

The organization itself

7/29/2019 CH 1, CH 2, CH 4

4/18

Page 4 of18

Why Manager Need to Study OB ?

7/29/2019 CH 1, CH 2, CH 4

5/18

Page 5 of18

7/29/2019 CH 1, CH 2, CH 4

6/18

Page 6 of18

Fundamental Concept of Organizational Behavior ?

Understanding and managing organizational behavior requires

studying:

individuals in organizations

individual differences: personality and ability

work values, attitudes, moods, and emotions

perception, attribution, and the management of diversity

learning and creativity

the nature of work motivation

creating a motivating work setting

pay, careers, and changing employment relationships

managing stress and work life balance

Groups and team processes

the nature of work groups and teams

effective workgroups and teams

leaders and leadership

power, politics, conflict, and negotiation

communication in organizations

decision making and organizational learning

Organizational processes

organizational design and structure

organizational culture and ethical behavior

organizational change and development

7/29/2019 CH 1, CH 2, CH 4

7/18

Page 7 of18

Limitations of Organizational Behavior ?

Behavioral Bias

The Law of Diminishig Returns

Unethical Manipulation of People

7/29/2019 CH 1, CH 2, CH 4

8/18

Page 8 of18

7/29/2019 CH 1, CH 2, CH 4

9/18

Page 9 of18

An Organizational Behavior System

7/29/2019 CH 1, CH 2, CH 4

10/18

Page 10 of18

CH 12 Distinguish between Formal and Informal Organization

?

1. Meaning

Formal Organisation is formed when two or more persons come together. They

have a common objective or goal. They are willing to work together to achieve this

similar objective.

Formal Organisation has its own rules and regulation. These rules must be followed

by the members (employees and managers). A formal organisation has a system

ofco-ordination. It also has a system ofauthority. It has a clear superior-subordinate

relationship. In a formal organisation, the objectives are specific and well-defined. All

the members are given specific duties and responsibilities. Examples of formal

organisation are:- a company, a school, a college, a bank, etc.

Informal Organisation exists within the formal organisation. An informal organisation

is a network of personal and social relationships. People working in a formal

organisation meet and interact regularly. They work, travel, and eat together.

Therefore, they become good friends and companions. There are many groups of

friends in a formal organisation. These groups are called informal organisation.

An informal organisation does not have its own rules and regulation. It has no system

of co-ordination and authority. It doesn't have any superior-subordinate relationship

nor any specific and well-defined objectives. Here in informal organisation,

communication is done through the grapevine.

2. Formed by Whom?

A formal organisation is formed by thetop level management.

An informal organisation is formed by social forces within the formal organisation.

http://kalyan-city.blogspot.com/2011/05/what-is-coordination-meaning-and.htmlhttp://kalyan-city.blogspot.com/2011/05/what-is-coordination-meaning-and.htmlhttp://kalyan-city.blogspot.com/2011/05/what-is-coordination-meaning-and.htmlhttp://kalyan-city.blogspot.com/2010/07/authority-responsibility-and.htmlhttp://kalyan-city.blogspot.com/2010/07/authority-responsibility-and.htmlhttp://kalyan-city.blogspot.com/2010/07/authority-responsibility-and.htmlhttp://kalyan-city.blogspot.com/2011/05/levels-of-management-top-middle-and.htmlhttp://kalyan-city.blogspot.com/2011/05/levels-of-management-top-middle-and.htmlhttp://kalyan-city.blogspot.com/2011/05/levels-of-management-top-middle-and.htmlhttp://kalyan-city.blogspot.com/2011/05/levels-of-management-top-middle-and.htmlhttp://kalyan-city.blogspot.com/2010/07/authority-responsibility-and.htmlhttp://kalyan-city.blogspot.com/2011/05/what-is-coordination-meaning-and.html

7/29/2019 CH 1, CH 2, CH 4

11/18

Page 11 of18

3. Rules and Regulations

The members of a formal organisation have to follow certain rules and regulations.

These rules are available in writing (documented). They are made by a formal

authority (superiors). If the members follow these rules properly, then they will be

rewarded. However, if they do not follow these rules, they will be punished.

The members of an informal organisation do not have to follow any rules and

regulations.

4. Duties and Responsibilities

In a formal organisation, the duties, responsibilities, authority and accountability of

each member is well-defined.

In an informal organisation, there are no fixed duties, responsibilities, authority,

accountability, etc. for the members.

5. Objectives or Goals

In a formal organisation, the objectives or goals are specific and well-defined. The

main objectives of a formal organisation are productivity, growth, and expansion.

In an informal organisation, the objectives are not specific and well-defined. The main

objectives of an informal organisation are friendship, security, common interest,

individual and group satisfaction, etc.

6. Stability

A formal organisation is stable.

7/29/2019 CH 1, CH 2, CH 4

12/18

Page 12 of18

An informal organisation is not stable.

7. Channels of Communication

A formal organisation uses formal channels of communication.

An informal organisation uses informal channels of communication (i.e. grapevine)

8. Organisation Chart

A formal organisation is shown on theorganisation chart.

An informal organisation is not shown on the organisation chart.

9. Superior-Subordinate Relationship

In a formal organisation, there exist a superior-subordinate relationship.

In an informal organisation, there is no such superior-subordinate relationship.

10. Benefits for Members

The members of the formal organisation get financial benefits and perks like wages or

salaries, bonus, travelling allowances, health insurance, etc.

The members of informal organisation get social and personal benefits like friend

circle, community, groups, etc.

http://kalyan-city.blogspot.com/2010/06/organisation-organizational-structure.htmlhttp://kalyan-city.blogspot.com/2010/06/organisation-organizational-structure.htmlhttp://kalyan-city.blogspot.com/2010/06/organisation-organizational-structure.htmlhttp://kalyan-city.blogspot.com/2010/06/organisation-organizational-structure.html

7/29/2019 CH 1, CH 2, CH 4

13/18

Page 13 of18

How does Informal Organization Emerge ?

7/29/2019 CH 1, CH 2, CH 4

14/18

Page 14 of18

What are the Different Problems of Informal Organization ?

7/29/2019 CH 1, CH 2, CH 4

15/18

Page 15 of18

Different Models of Organizational Behavior with Description ?

7/29/2019 CH 1, CH 2, CH 4

16/18

Page 16 of18

7/29/2019 CH 1, CH 2, CH 4

17/18

Page 17 of18

What do you Mean by Organization Culture ?

7/29/2019 CH 1, CH 2, CH 4

18/18

Page 18 of18

Briefly Discuss Five (5) Major Characteristics of Organizational

Culture ?