Ch01

Copyright © 2005 Prentice-Hall

Chapter 1Chapter 1Management Skills and Management Skills and Managerial EffectivenessManagerial Effectiveness

Management: A Skills Approach, 2/eManagement: A Skills Approach, 2/e by Phillip L. Hunsakerby Phillip L. Hunsaker



Learning ObjectivesLearning Objectives

• Understand the Nature of Management

• Explain Why Skills Are Critical to Management Success

• Describe What Skills Are Critical to Management Success

• Identify How This Book Will Help You Develop Your Skills



• Managers

Oversee activities of other people to accomplish organizational goals


Management FunctionsManagement Functions

Planning

Organizing

Leading

Controlling


Why Learn Management Skills?Why Learn Management Skills?

• Understanding concepts is not enough.

• Need to be able to act appropriately

• Must be able to do what is required to get others to behave as required


The Importance of The Importance of Management SkillsManagement Skills

• Need both understanding and skills to manage effectively

• Behavioral skills learned through practice and experience


General Management SkillsGeneral Management Skills

• Conceptual

• Interpersonal

• Technical

• Political


General Managerial SkillsGeneral Managerial Skills

• Conceptual skills – refer to the mental ability to analyze and diagnose complex situations

• Interpersonal skills – ability to understand and motivate other people


• Technical skills – ability to apply specialized knowledge or expertise

• Political skills – ability to build a power base and establish the right connections


Specific Managerial SkillsSpecific Managerial Skills

• Controlling the Organization’s Environment and Its Resources

• Organizing and Coordinating

• Handling Information


Specific Managerial SkillsSpecific Managerial Skills

• Providing for Growth and Development

• Motivating Employees and Handling Conflicts

• Strategic Problem Solving


Skills Required forSkills Required forManagerial CompetenceManagerial Competence

• Self-Awareness Skills• Knowing Yourself• Developing Yourself• Self-Directed Career

Planning


Required Skills forRequired Skills forManagerial CompetenceManagerial Competence

• General Integrative Skills: applicable in all managerial activities• Interpersonal Communicating • Valuing Diversity• Developing Ethical Guideposts• Managing Time and Stress


Required Skills forRequired Skills forManagerial CompetenceManagerial Competence

• Planning and Control Skills• Planning and Goal Setting• Evaluating Performance• Creative Problem Solving• Managing Conflict


Designing Work

Creating High-performance

Teams

Selecting and Developing People

Diagnosing and Modifying

Organizational Culture

Organizing SkillsOrganizing Skills


LeadingLeading

Leadership is the process of providing direction, energizing others, and obtaining their voluntary commitment to the leader’s vision.


Required Skills for Managerial Required Skills for Managerial Competence Competence

• Leading Skills• Building Power

Bases• Managing Change• Developing

People

• Motivating Others


The Learning of SkillsThe Learning of Skills

• How can interpersonal skills be taught?• Provide Conceptual and Behavioral

Understanding• Give Practice• Provide Feedback• Continual Use


Experiential Learning ModelExperiential Learning Model

Concrete Experience

Testing Implicationsof Concepts in New

Situations

Observations andReflections

Formation of AbstractConcepts and Generalizations


TIMS LEARNING MODELTIMS LEARNING MODEL

1. Self-assessment

2. Learn Skill Concepts

3. Check Concept Learning: Quiz

4. Identify Skill Behaviors: Checklist

5. Modeling Skill in a Demonstration Exercise

6. Practice the Skill in Group Exercises

7. Assess Skill Competency: Summary Checklist

8. Questions to Assist Application of the Skill

9. Exercises to Reinforce Skill Application

10. Action Planning for Continued Skill Development


Some Guidelines forSome Guidelines forEffective Skill PerformanceEffective Skill Performance

• Be prepared: plan how to achieve goals

• Listen to understand and build respect

• Ask instead of tell: use questions to respect freedom of choice

• Be affirmative: be positive

• Be honest and up-front

• Be assertive: say what you

expect with respect

Date post:	21-Jan-2015
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Ch01

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