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CHAMPIONING the OCCUPATIONAL SAFETY, HEALTH and WELLNESS of the IT-BPM WORKFORCE 16 TH NOSH CONGRESS 20 November 2018 - PICC www.ibpap.org 1
CHAMPIONING the OCCUPATIONAL SAFETY, HEALTH and WELLNESS of the
IT-BPM WORKFORCE
16TH NOSH CONGRESS 20 November 2018 - PICC
www.ibpap.org 1
▶The IT-BPM Industry and IBPAP
▶IBPAP’S HSW Journey
▶DOLE-IBPAP MOA on Voluntary Compliance with GLS and OSHS (2014-2016)
▶Framework for Development of a Meaningful Enterprise-level Health & Wellness Program (2017)
▶Health & Wellness Priority Agenda for 2018-2019
▶Priorities for 2019
AGENDA
As of June 2018, the IT-BPM Industry generated US$23 billion in revenues and 1.19M direct employment.
• IBPAP is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines.
• Has 300+ industry and support-industry members, including six partner associations:
• Animation Council of the Philippines, Inc. (ACPI) • Contact Center Association of the Philippines
(CCAP) • Game Developers Association of the Philippines
(GDAP) • Global In-house Center Council (GICC) • Healthcare Information Management Outsourcing
Association of the Philippines (HIMOAP) • Philippine Software Industry Association (PSIA)
The IT-Business Process Association of the
Philippines (IBPAP)
• IBPAP serves as the one-stop information and advocacy gateway for the industry: assists investors in setting up operations easily and quickly
in the Philippines
assists with relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process
provides ongoing support through a wide variety of initiatives, including programs for HR development, business development, knowledge sharing and networking opportunities
The IT-Business Process Association of the
Philippines (IBPAP)
Why focus on HSW?
• The sector’s main resource is its People.
• Size of workforce: 1.19M as of June 2018
• Age profile of the workforce: o Nearly 64% < 30 years old
26% is less than 24 years old
38% between 25 and 30 years old
• Bad press on the state of health of the IT-BPM workforce
The Health, Safety & Wellness Imperative in IT-BPM
Copyright ©2017: IBPAP. All rights reserved.
THE IBPAP HSW JOURNEY: 2013-2019
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Framework for Promoting a Culture of Safety & Wellness and Good People Practices
MOA with DOLE: Promoting Voluntary Compliance with GLS and OSHS
Framework for the Development of an Enterprise-Level Health and Wellness Program
Beyond Compliance: Responding to Priority Industry H&W Concerns
2013
2014-2016
2016-2017
2018-2019
• Establish baseline HSW status of association members (in terms of basic OSH requirements: personnel/safety committee, clinic, etc.)
• Awareness campaign on the full breadth/range of OSH requirements
• Develop or share tools for self/risk assessment
• Campaign to build culture for health, safety and wellness that looks at HSW as a necessary investment in people
HSW Priority Agenda 2013-2014
THE IBPAP HSW JOURNEY: 2013
IBPAP Health & Wellness Committee: • ACCENTURE • IHG • TELEDEVELOPMENT • SHELL SHARED SERVICES • IBPAP
Copyright ©2017: IBPAP. All rights reserved.
THE IBPAP HSW JOURNEY: 2013
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2013: Best People Practices Partnership Framework
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MOA Effectivity: 25 April 2014 - 31 December 2015
DOLE-IBPAP MOA: Promoting Voluntary Compliance with GLS & OSHS
Copyright ©2017: IBPAP. All rights reserved.
DOLE-IBPAP MOA: Promoting Voluntary Compliance with GLS & OSHS
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ACCOMPLISHMENTS
• 6 Special Orientation Sessions on LLCS, GLS and OSHS
• Refresher Courses on OSHS and GLS
• Orientation/ Refresher Course materials disseminated
• LLCS/GLS/OSHS Reference Matrix
Resources
• DOLE Labor Law Compliance System
• MOA processes: scheduled visits, checklists provided prior to visit, collaborative processes on members’ list and joint assessment monitoring and reporting
Processes
• Joint Assessment proactively pursued for IBPAP members
• Of target 253 members:
• 223 (88.1%) were assessed
• 168 (75.3%) : No Violation
• 55 (24.7%): With Deficiencies
• 30 (11.8%): Assessment in-progress
Assessment
Copyright ©2017: IBPAP. All rights reserved.
DOLE-IBPAP MOA: Promoting Voluntary Compliance with GLS & OSHS
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ACCOMPLISHMENTS
•MOA status reporting during membership meetings
•Bi-monthly HSW bulletin (3 issues released) Awareness
•GLS and OSHS Certificates of Compliance issued to 65 compliant IBPAP companies
•COC-issuance held during IBPAP Membership Meetings (Nov. 2014, April and September 2015)
Reward
Copyright ©2017: IBPAP. All rights reserved.
DOLE-IBPAP MOA: Promoting Voluntary Compliance with GLS & OSHS
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FEBRUARY 2016: END OF MOA BASELINE METRICS
FRAMEWORK FOR THE DEVELOPMENT OF A MEANINGFUL ENTERPRISE-LEVEL HEALTH & WELLNESS PROGRAM: 2017
VISION IBPAP member organizations will have the capability to safeguard the health, safety and wellness of its employees.
They will be EDUCATED, ENABLED, EMPOWERED and ENGAGED to
develop a meaningful program that:
IS relevant to their employees’ health, safety and wellness needs
ensures compliance with statutory requirements, and
contributes to work-life balance for its employees
Working Group Accenture Harte Hanks UST Global OSHC IBPAP
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FRAMEWORK FOR THE DEVELOPMENT OF A MEANINGFUL ENTERPRISE-LEVEL HEALTH & WELLNESS PROGRAM: 2017
PRIORITY H&W AGENDA 2018-2019
“Beyond Compliance: Responding to Priority Industry H&W Concerns”
MENTAL HEALTH
HIV/AIDS
NON-COMMUNICABLE DISEASES
SAFETY OFFICER ROLES
FIRE SAFETY and HEALTH & SAFETY COMPLIANCE
IMAGE/MANAGEMENT OF ON-SITE CLINICS
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IBPAP H&W COMMITTEE ACCENTURE
AIG AON
CHEVRON HARTE HANKS
INFOSYS SHELL SHARED SERVICES
WNS
Theme – “Beyond Compliance: Responding to Priority Industry H&W Concerns”
MENTAL HEALTH
HIV/AIDS
NON-COMMUNICABLE DISEASES
SAFETY OFFICER ROLES
FIRE SAFETY and HEALTH & SAFETY COMPLIANCE
IMAGE/MANAGEMENT OF ON-SITE CLINICS
PRIORITY H&W AGENDA 2018-2019
ACTIVITIES IN 2018:
MENTAL HEALTH: • IBPAP HR SUMMIT PLENARY TALK on “Recognizing Stressed and Distressed
Behavior in the Workplace” – Human Dynamic
• IBPAP HR SUMMIT BREAKOUT TALK on “Psychological First Aid Toolkit” – Human Dynamic
HIV/AIDS • IBPAP HR SUMMIT BREAKOUT TALK on “HIV 101: The Many Faces of HIV” – Project
Red Ribbon
FIRE SAFETY and HEALTH & SAFETY COMPLIANCE • IBPAP HRCC Q1 Assembly Talk on “Fire Safety in the IT-BPM Workplace” – Taguig
Bureau of Fire Protection
• IBPAP HRCC Q1 Assembly Talk on “Senate Bill 1317: An Act Strengthening Compliance with OSHS” – DOLE Bureau of Working Conditions
• (in-progress) Fire Safety Assessment Checklists – in consultation with Taguig Bureau of Fire Protection
IMAGE/MANAGEMENT OF ON-SITE CLINICS • Conduct of Round Table Discussions on “Challenges in On-Site Clinic Management”
PRIORITY H&W AGENDA 2018-2019
PRIORITY PROGRAM FOCUS:
MENTAL HEALTH
HIV/AIDS
NON-COMMUNICABLE DISEASES
HEALTH, SAFETY, and WELLNESS COMPLIANCE FIRE SAFETY
SAFETY OFFICER ROLES
ON-SITE CLINIC MANAGEMENT TOP ISSUES: Training of OSH Personnel, Participation in Health & Safety Committee
CONTINUING EDUCATION: OSHS and GLS
PRIORITY LINKAGES:
RESTORING COLLABORATION WITH DOLE on COMPLIANCE MONITORING
SUSTAINING LINKAGES WITH DOLE’s BWC and OSHC, and the BUREAU OF FIRE PROTECTION
ESTABLISHING LINKAGES WITH PCOM, OHNAP, DOH; ENTITIES INVOLVED IN HIV/AIDS and MENTAL HEALTH AWARENESS
H&W PRIORITIES FOR 2019
Copyright ©2017: IBPAP. All rights reserved.
