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Chandon - Sales Promotions

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Journal of Marketing Management, 1995, 11, 419-441 Pierre Chandon Consumer Research on Sales School o f Promotions: A f Management, Paris State-of-the-Art Literature Review^* Marty research traditions have dealt with consumer psychology and behaviour vis-a-vis saks promotions. T he consumer-oriented approach seeks to identify th e heavy users of promotions and to track their purchasing strategies involving th e choice of a promoted brand. T h e aim of the theory-oriented research traditions is to test the explanatory power of various cognitive, attitudinal, behavioural and econom ic frameivorks, be it to explain w hy an d h ow consumers react to sales promotions or to understand when companies should promote. This article exposes the specificity o f each research tradition, its principal results and the most promising areas for future research. Introduction More than 2 0 0 studies on sales promotions have been published in the past 10 years, compared to about 40 studies between 1965-1983 (Blattberg and Neslin 1990). This dramatic rise in research can be explained by both the large increase in promotional spending and the availability o f scanner panel data. Organization This review takes an historical perspective rather than a thematic approach^, it is organized by research tradition in order to mirror the innovation process of sdence a t its best. A research tradition was defined by Laudan (1977) as "a framework hinging on a privileged theory, methodology or conception of the world". This notion ca n help us understand the persistence o f conflicting results on many ke y issues: these conflids are due the that these results fruit many diverse research traditions. Besides, scholcurs can assess the problem-solving potential o f each tradition so as to motivate, or deter, their insistence upon on e research tradition or another^. The main disttnguishing fadors between one research tradition and another ar e neither its concepts nor the methodologies employed, but the cognitive aims and the *A French version of this paper was published in Redierdies et Applications en Marketing (Chandon 1994<!).
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