Chapter 5

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Completing Business Messages

© Prentice Hall, 2007 Chapter 7 - 2

Key Writing Concepts

• Organization• Active/passive language• “You” orientation • Reader benefit, alternative• Respectful tone• Formatting• Spelling, grammar, punctuation, content• Design & readability• Closing with goodwill

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The Revision Process

•Content

•Organization

•Proper Tone

Paragraph Length

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•Appearance

•Readability

•Emphasis

Idea Sequence

Visual Impact

Complex Topics

Main Points

Skimming

Audience

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Lists and Bullets

Headings and Subheadings

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Descriptive Informative

Basic Organization

Important Points

Links and Transitions

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•Long Sentences

•Hedging Sentences

•Faulty Parallelism

•Dangling Modifiers

Editing for Clarity

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Edit for Conciseness

Unneeded Wordsand Sentences

Long Wordsor Phrases

RedundantCombinations

“It is/There areStarters”

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Revising with Technology

Spell Checker

Thesaurus

Revision Tracking

Grammar Checker

Style Checker

Commenting

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Document Design

•White Space

•Margins

•Justification

•Typefaces

•Type Styles

Careful Proofreading

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Multiple Passes

Perceptual Tricks

High-Priority Items

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Distributing Messages

•Cost Concerns

•Convenience

•Time Constraints

•Security and Privacy

Completing Business Messages

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