Training & Development

Training & DevelopmentTerm 4, FMG-23/IMG-8Overview of Training in OrganisationsA Few RulesPunctuality Attendance, ProxyCase, Practical TasksQuiz Best twoThe CourseText Book Chapters 1 to 6, 8, 9 and 11More practical than theoretical Cases, Activities, InstrumentsWhat is in this course for YOU?This is a learnable skill, conceptually and practically (Trainer, Training Manager)A line or functional manager with training skills is a valued resource a distinct advantage. It is increasingly being seen as a strategic function A manager conceptually sound in training and development will have an added advantage in Performance Management It is personally and professionally rewardingA few random termsLearningTrainingStrategyOpen SystemKnowledgeSkillsAttitudesAbilitiesCompetenciesA compelling Place to WorkA compelling Place to shopA compelling Place to InvestAttitude about the JobServing HelpfulnessCustomer RecommendationAttitude about the CompanyEmployee BehaviorEmployee RetentionMerchandize ValueCustomer RetentionCustomer ImpressionReturn on AssetsRevenue Growth5 Units increase in Attitude1.3 Unit Increase in customer impression0.5 % increase in revenue growthThe Business Case: Employee Customer Profit Chain (Sears)Today (June 10, 2015)RecapDiscuss the CaseDiscuss SAT You should be able to explain itDiscuss Strategy and Training

RecapTraining, Learning, DevelopmentLearning Outcome Knowledge, Skills, Abilities, Attitudes and CompetenciesTraining as an Open System

TermMeaningTrainingA planned and systematic effort to modify or develop KSA through a learning experience, to achieve effective performance in an activity or range of activitiesLearningThe process whereby individuals acquire KSAs through experience, reflection, study or instructionEducationA process and a series of activities which aim at enabling an individual to assimilate and develop Knowledge, skills, values and understanding that are not simply related to a narrow field of activitiesDevelopmentThe general enhancement and growth of an individuals skills and abilities through conscious and unconscious learningClassification of Learning OutcomeSkill-Based LearningCompilationAutomaticityCognitive KnowledgeDeclarative KnowledgeProcedural KnowledgeStrategic KnowledgeAttitudinal LearningAffect/FeelingsLearning9General Open Systems ModelOPEN SYSTEM

INPUT PROCESS OUTPUTSystems External Environment10Training as a Subsystem within the Organizational System TRAINING SUBSYSTEMOrganizational NeedsAnalysisKnowledgeEmployee NeedsDesignSkillsBudgetDevelopmentAttitudesEquipmentImplementationMotivationStaffEvaluationJob PerformanceINPUTPROCESSOUTPUTTRAININGS ORGANIZATIONAL ENVIRONMENTMissionStrategyStructurePoliciesProceduresFinancesResourcesPeopleProductsTechnologyThe Training Process (Open System) and Systematic Approach to TrainingTraining Processes ModelOutcomeEvaluationDataNeeds Analysis Phase Input Process OutputDesign Phase Input Process OutputDevelopment Phase Input Process OutputImplementation Phase Input Process OutputEvaluation Phase Input Process OutputProcessEvaluation DataTriggering EventPerformance Gap

Systematic Approach to Training (SAT)

16ADDIE ModelAnalysisDesignDevelopmentImplementationEvaluation1617AnalysisDesignDevelopmentImplementationEvaluation Needs Assessment Project Plan Goals

ADDIE Model1718AnalysisDesignDevelopmentImplementationEvaluationAudiencesObjectivesTask AnalysisStrategyPrototypesADDIE Model Needs Assessment Project Plan Goals

1819AnalysisDesignDevelopmentImplementationEvaluation Outline Content Select Delivery Programming

ADDIE Model Needs Assessment Project Plan Goals

AudiencesObjectivesTask AnalysisStrategyPrototypes1920AnalysisDesignDevelopmentImplementationEvaluation Delivery Integration

ADDIE Model Needs Assessment Project Plan Goals

AudiencesObjectivesTask AnalysisStrategyPrototypes Outline Content Select Delivery Programming

2021AnalysisDesignDevelopmentImplementationEvaluation Evaluation Plan Testing ReviewsADDIE Model Needs Assessment Project Plan Goals

AudiencesObjectivesTask AnalysisStrategyPrototypes Outline Content Select Delivery Programming

Delivery Integration LMS 21Problem SolvingIdentifying the Organizational problem areas (those in need of improvement)Determining the cause(s) of the problemIdentifying, selecting and implementing the best solutionEvaluating the effectiveness of the solutionImplementing a feedback loop