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Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Customers in the Cloud
Tom MoenDirector of Strategy and Innovation
@Cloudmovr
Avtex Customer Conference 2012 The Intersection of Technology and Customer Experience Hyatt Regency | Minneapolis |10.25.2012
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Gartner (yesterday) Top 10 Trends1. Mobile Devices2. Shift from Native Apps to Web Apps3. Personal Cloud Replaces Personal Computer4. The Internet of Things
5. Cloud6. Strategic Big Data7. Actionable Analytics8. In-memory Computing9. Virtual Appliances Integrated Ecosystems10. Enterprise App Stores
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Total Cloud Revenue WorldwideBillions
2005 2010 2015 2020$0
$50
$100
$150
$200
$250
$300
$350
$400
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Reasons Customers Move to CloudWhat IT is saying:
• Email/Collab is Too Expensive• CapEx to OpEx• Need Capability/Feature NOW!• Consolidation of BUs• Upgrades/Updates Kill Us• New Sheriff in Town• Merger or Acquisition• Applications Too Costly• Scale/Performance/Capacity• Better Up-time• Regulatory/Compliance Issue
• We Hate Upgrading• We Lack Skills/Retention• Projects Require High ROI• Need Predictable Spend• Need Enhanced Reliability• Need Enhanced Security• Deliver New Capabilities • We Like to Sleep
What Business is saying:
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Why I Believe in Cloud
Improved customer responsiveness Increased employee productivity Reduced cost and increased IT agility More Secure infrastructure
IT is a cost center
Basic e-mail with no calendar
Public or no instant messaging (IM)
Sporadic Web conferencing; separate audio
PBX phone
IT is a more efficient cost
center Standard platform
for secure e-mail and IM
Presence in desktop applications
IP telephony pilots
IT is a business enabler
Increasing unification of communication channels
Mobile device access PC-IP Telephony Unified messaging
Software-powered VoIP
Seamless communication across the firewall
Federation of communication information and policy
IT is a strategic asset
Your Priorities
Cloud Helps Accelerate Your Journey
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Pay for access,not for
ownership!
Pay for shared
resources which cost much less!
Pay for speed/agility and become
dynamic!
Pay only for what you
need! Scale up/down
effortlessly.
The Benefits of Cloud
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
It is GREAT to Have Options…
• On Premise – services on premise
• Hosted – services hosted by someone else
• Segmented – host some users/apps, keep some users/apps on premise
• Hybrid – some services, i.e., filtering, archive encryption, are hosted. Azure Appliance or Azure SQL
Segmented
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Plans - for All Your EmployeesE Family PlansK Family Plans
Office Web Apps
SharePoint Online Kiosk
Plan K1
Plan K2
Components
Exchange OnlineKiosk
Office Web Apps
Email, calendar, AV/AS, Personal
Archive
Collaboration Portal
Conferencing
IM & presence
Office Pro Plus
Forms, AccessExcel, & Visio Services
V.mail & Advanced Archive Capabilities
Voice
Plan E1
Plan E2
Plan E3
Plan E4
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
• 9,000 business customers
• >50 million paid online seats
• More than 500 government entities
• More than 50 percent of Fortune 500
Others Believe in Cloud Productivity
• 70 percent moved to Exchange from Notes
• 12,000 advisory partners
“I’ve been able to provide equal or better email service at a much lower cost, which is a big win for Godiva. We’re looking at a $250,000 annual savings from eliminating Lotus Notes.”
Steve WhitelamDirector of IT, Godiva Chocolatier
“We looked at a variety of cloud-based
offerings, and only Microsoft could meet our
requirements for reliability. We have already
started our rollout, and with Exchange Online,
we will consolidate 42 e-mail systems into one,
reducing our IT costs by at least 30%.”
Olivier Baldassari
CIO, Rexel Group
“Our users consistently rave
about the move to Microsoft
Online Services, providing
familiar, intuitive solutions
that we could trust with our
business communications.”
Chris Millington
Global CTO, McDonald’s Corporation
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
• Modern Applications• Messaging• Collaboration• Communication
• Communicate in Real Time• Cross Agency Collaboration and Communication• Enhanced Information Sharing and Decision making• Disaster Recovery - Across ALL Agencies• Significantly More Secure• Avoid Hardware Maintenance and Deployment Costs• Saved $800k Per Upgrade• New Releases Faster
State of Minnesota
Case Study Click Here
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
C&I Engineering
• SharePoint Online– Versioning – Always Up-To-Date– Access Anywhere– Always Available– Disaster Recovery– Secure – Classified Nuclear Material Management
Case Study Click Here
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Allina
• Business– Cut Deployment Time by 80%– Reduced Collaboration Costs 44%– Increased Reliability – Enhanced Confidence – Ease of Use!
• IT– Significantly Better Than IBM Solution– Integrated– Larger EA so Better Spot to Negotiate with Microsoft
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Workloads Ideal for Cloud
tCom
pute
InactivityPeriod
On and OffOn & off workloads (e.g. batch job)Over provisioned capacity is wasted Time to market can be cumbersome
t
Unpredictable BurstingUnexpected/unplanned peak in demand Sudden spike impacts performance Can’t over provision for extreme cases
Com
put
e
t
Predictable BurstingServices with micro seasonality trends Peaks due to periodic increased demandIT complexity and wasted capacity
Com
pute
t
Growing FastSuccessful services needs to grow/scale Keeping up w/ growth is big IT challenge Cannot provision hardware fast enoughCo
mpu
te
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Twin Cities MarathonImproving the Fan Experience
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
AthleteTracker
Over 150,000 text messages sent in 7 hours to ~20,000 spectators tracking ~12,000 runners
The Power of the Azure Cloud
• Virtual Machine• Blob Storage• Queues• Web Roles• Compute Roles• SQL Database
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
What Would You Like to Discuss?
Avtex Customer Conference 2012The Intersection of Technology and Customer ExperienceHyatt Regency | Minneapolis |10.25.2012
Than
k
You!