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Chief Operating Officer Candidate Information Pack July 2018
Chief Operating Officer
Candidate Information Pack July 2018
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 3
Dear candidate Thank you for applying for the Chief Operating Post at The Royal Marsden. This candidate pack contains all you need to apply for the post. The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our ground-breaking work ensuring our patients receive the very best and latest in cancer treatment and care. We are undertaking an exciting period of transformational change to enable us to remain a world-leader in cancer treatment and research. Thank you for your interest in working for The Royal Marsden, I wish you every success in your application.
Cally Palmer Chief Executive Officer
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 4
Contents
Page
About the Royal Marsden 5
Job Description 7
Person Specification 10
The Royal Marsden structure 12
Useful documents 13
How to Apply 13
Recruitment timetable 14
Appendix 1 – Main terms and conditions 15
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 5
About The Royal Marsden As one of the leading cancer centres in the world, with a track record of developing new and better ways of diagnosing and treating cancer, The Royal Marsden contributes to improved outcomes for patients globally. Its primary aim is to deliver the best cancer treatment through world-leading research, operating a ‘bench to bedside’ strategy with its academic partner, The Institute of Cancer Research (ICR). As a specialist provider, The Royal Marsden has a responsibility to innovate and ensure that it can act as a test bed of best practice for the NHS. The Trust has a history of trialling new technology, from pioneering intensity-modulated radiotherapy techniques to installing the UK’s first Magnetic Resonance Linear Accelerator (MR Linac) machine and developing the largest and most comprehensive programme of robotic surgery in the UK. The Trust is also the host and founder of RM Partners, one of 19 Cancer Alliances tasked with trialling and rolling out new models of care and reducing variation in outcomes. The Royal Marsden and RM Partners are pioneering new models of care, rapidly translating clinical research into clinical practice. Its focus is on reducing variation in outcomes and transforming early diagnosis to improve cancer survival. The best healthcare requires not only technical and clinical excellence but the highest standard of care delivery, and The Royal Marsden has a consistent record of top-decile performance across all aspects of treatment and care. This includes results from national inpatient and outpatient surveys, a customer service excellence award for all services, international accreditation for safety and quality, and some of the highest scores nationally in staff survey results. This is a reflection of the skills and culture of the workforce at The Royal Marsden who work to a set of values developed to reflect what staff do every day. The values demonstrate the commitment to excellence in everything staff do and provide a strong foundation for the delivery of the very best patient care, service delivery and life-saving research as well as being embedded in recruitment and appraisal systems. Our four key values are collaborative, pioneering, compassionate and determined. These are illustrated in our work on an everyday basis:
Collaborative means working together with others for a common purpose or benefit. This is demonstrated at The Royal Marsden through our multidisciplinary team (MDT) working. The Royal Marsden’s MDTs sees up to 35 specialists coming together to develop personalised treatment plans for each patient, improving their experience and quality of care.
The Royal Marsden uses a pioneering approach to cancer research. The Trust trials more cancer treatments for more patients than any other UK specialist hospital, with 42,000 patients across the UK currently taking part in up to 600 clinical trials ensuring as many patients as possible get access to the very latest drugs.
Compassion is fundamental to the care given at The Royal Marsden and is evidenced in the high scores and positive feedback given through the Friends and Family Test by both patients and carers.
At The Royal Marsden we are determined to never stand still. The Trust continually strives for excellence and to improve the treatment and care given to not just our patients, but cancer patients across the UK and around the world.
As cancer incidence increases and new treatments allow us to significantly improve survival, the Trust will face increasing pressure on its services, facilities and staff, in particular its capacity to deliver on the national 62 day and two-week targets. This also presents the Trust with a workforce challenge to recruit and retain trained staff, and to adapt its workforce to reflect the increasingly complex delivery of cancer care using the latest technology and precision treatments.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 6
The Royal Marsden has a strong track record of financial performance, and has been given a low- risk rating by its regulator, NHS Improvement, since its inception as an NHS Foundation Trust on 1 April 2004. It was one of the first 20 NHS Foundation Trusts in the country, and has a well- developed governance structure with a high-quality Board and a Council of Governors. However, the economic climate and the cost of delivering healthcare – especially for a cancer centre – means that financial sustainability over the next five years remains a significant challenge. Five Year Strategy The Trust recently refreshed its Five Year Strategy 2018-19 to 2023-24, which can be found on our website using the following link: https://www.royalmarsden.nhs.uk/about-royal-marsden/quality-and- safety/regulatory-information/five-year-strategic-plan
The Trust Board The Trust Board comprises an independent chair, executive directors, (Chief Executive, Chief Operating Officer, Chief Nurse, Chief Financial Officer and Medical Director), and five non-executive directors. The Leadership Team At the Royal Marsden NHS Foundation Trust, the hospital management structure is organised into five Divisions: Cancer Services, Clinical Services, Private Care and Clinical Research and Community Services is in a year of transition to a new provider from 1 April 2019. Each Division is managed by a Divisional Director supported by a number of Clinical Business Unit teams, which differ slightly by division. The service Divisions are supported by a corporate functions such as Finance, Workforce, Marketing and Communications, Information and Performance and Estates. The Executive Directors along with the Divisional Directors, Directors of the corporate functions and Managing Director of Royal Marsden Cancer Charity comprise the Leadership Team of the Royal Marsden. ICR The ICR is the academic partner of The Royal Marsden. ICR is a College of the University of London. It was established in 1909 to investigate the causes of cancer and develop new strategies for its prevention, diagnosis, treatment and cure and is now a centre of excellence employing some of the world’s leading scientists working on cutting edge research. The institute is on two sites located adjacent to both the Chelsea and Sutton sites of the Royal Marsden and is closely integrated with the NHS clinical provision.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 7
JOB DESCRIPTION
JOB TITLE: Chief Operating Officer REPORTS TO: Chief Executive ACCOUNTABLE TO: Chief Executive and Trust Board GRADE: Executive Director Pay agreed by Remuneration Committee MANAGES: Divisional Director - Cancer Services Divisional Director - Clinical Services Divisional Director – Sutton Community Services (until 31 March
2019) Head of Facilities Director of Marketing & Communications Director of Performance & Information Director of Transformation and Charity Liaison LIASES WITH: Medical Director; Director of Clinical Research; Chief Nurse; Chief
Financial Officer; Managing Director, Private Care; Managing Director, Royal Marsden Cancer Charity; Director of Workforce
KEY RELATIONSHIPS: Internal
Council of Governors
Trust Board Directors
Management Executive
Senior Clinicians External
Royal Marsden Partners (the Cancer Alliance for West London hosted by The Royal Marsden NHS Foundation Trust)
Royal Marsden Cancer Charity
Institute of Cancer Research (Academic Partner)
Imperial AHSC
Commissioners and STPs
1. Job Summary
The Chief Operating Officer is responsible for the day to day operation and performance of the Trust’s Clinical Management Divisions and non-clinical support functions. The Clinical Management Divisions include all Cancer and Clinical Support Services at The Royal Marsden’s two main sites in Chelsea and Sutton, the Chemotherapy Day Unit at Kingston Hospital and Sutton Community Services, (the latter until 31 March 2019. The Trust’s service structure is based on Clinical Divisions, each led by a Director reporting to the Chief Operating Officer, supported by a Divisional Nurse Director and Clinical Business Unit Leeds. Transformation and service improvement is managed by the Director of Transformation and Charity Liaison, who reports to the Chief Operating Officer.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 8
The Chief Operating Officer is also responsible for the day to day performance, including the Cancer Waiting Times targets and is the line manager for the Director of Performance and Information. The Chief Operating Officer is responsible for Marketing & Communications and the management of Trust communications and external media is part of this portfolio. In addition, the Chief Operating Officer supports the Chief Executive with the strategic development of the Trust and takes a lead in maintaining constructive service relationships with key partners in West and South London and Royal Marsden Partners, the Cancer Alliance for West London. The Royal Marsden is a specialist Biomedical Research Centre with a strong track record of innovation and development of new therapies and techniques for patients with cancer and runs approximately 800 clinical trials every year. The Chief Operating Officer supports the Trust’s Director of Clinical Research in ensuring service priorities, organisation and performance take proper account of research priorities and that there is sufficient integration of research and service for maximum patient benefit.
2. Principal Responsibilities
Corporate/Board
Contribute to the leadership and direction of the Trust as a member of the Board.
Attend and contribute as required to the meetings of the Council of Governors, which are held quarterly.
Chair the Performance Review Group and provide leadership for the Trust’s performance and efficiency programme, working closely with the Chief Financial Officer, Director of Workforce, Director of Performance and Information, and Director of Transformation/Charity Liaison.
Support the Chief Executive in developing and maintaining strong relationships with NHS partners in South and West London so that The Royal Marsden can add value to local health communities as a major cancer provider and system leader of the Royal Marsden Partners Cancer Alliance.
Provide management advice and support to the Director of Clinical Research to ensure The Royal Marsden continues to invest in and develop its significant capability and capacity as an internationally acknowledged leader in cancer research and an NIHR Biomedical Research Centre for cancer.
Provide senior executive leadership on large capital projects for the Trust including the Oak Cancer Centre (a £70m build on the Sutton site, to open in 2021) and Cavendish Square developments (a Private Diagnostic Centre due to open in 2020).
Contribute as a member of the Management Executive Team to the excellent and constructive relationship between professional groups and the strong performance ethic at The Royal Marsden.
Support the Director of the Royal Marsden Cancer Charity with events, stewardship and other charity related activities. The Charity runs high profile events and is raising £100m over the next 3 years to support the Trust’s patient environment.
Support and advise the Managing Director, Private Care on business case development and capital schemes.
Act as Senior Information Risk Owner (SIRO) for the Trust, advising on the Trust’s statement of internal control in relation to information risk.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 9
Act as nominated Security Manager Director (SMD) for the Trust ensuring adequate provision is made for security management in the Trust.
Operational Management
Provide leadership and direction for all clinical services and non-clinical support functions working closely with three Divisional Directors and the Head of Facilities.
Provide leadership for Marketing & Communications, Information and Performance, and the Transformation teams.
Ensure the Trust continues to deliver the highest standards of treatment and care effectively and safely, meeting or exceeding national and local performance targets.
In conjunction with professional advice from the Chief Nurse and Medical Director, provide effective operational management systems and processes for clinical and other staff to deliver high quality delivery care, teaching and research within available budgets.
Work with the Chief Financial Officer to ensure adequate processes are in place to track income and expenditure for operational services and ensure Divisions meet budgetary targets.
Work with director colleagues in securing service modernisation through the Trust’s strategic and business planning processes.
Develop and maintain effective working relationships with external partners and stakeholders, raising the profile and reputation of the Trust in order to maximise opportunities to enhance The Royal Marsden’s provision of care.
Represent the Trust and Chief Executive as required and play an active role in ensuring the Trust makes an effective contribution to the development of health care plans in the local health economy.
Provide highly visible and inspiring leadership for staff throughout the Trust, championing a professional and open culture which empowers staff to deliver consistently quality of care with compassion, acting as a role model for the behaviours and high professional standards expected.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 10
PERSON SPECIFICATION
Chief Operating Officer
ESSENTIAL
DESIRABLE
Education & Professional Qualifications
First degree or equivalent level of experience Relevant postgraduate professional/ management qualification Evidence of continuous personal development
Masters level qualification in management
Experience & Knowledge
Significant experience in building organisational capabilities including establishing a clear strategic vision and direction and translating this into successful outcomes. Demonstrable evidence of experience and achievement in a significant Board level exposure/experience healthcare organisation. Extensive experience as a senior manager with a track record of delivering excellent results in leadership and a management of complex operations. Experience of capacity planning and translating organisation strategy and vision into operational objectives. High level of managerial competency with the ability to lead and manage change in a complex and dynamic organisation. Evidence of significant experience in leading and influencing professional groups to secure cross-system improvement and change. Demonstrate experience of building, maintaining and utilising successful relationships with all staff, within complex organisations. An understanding of healthcare planning process and key national healthcare issues Demonstrate strong and credible leadership in being able to pull people together across systems and motivate them to deliver common aims and targets. Demonstrate significant experience of situational leadership, human resource management and people development.
Skills & Abilities
Highly effective communication skills – must be able to articulate complex issues to a wide range of recipients, both written and verbally. Excellent presentation skills with the ability to engage and influence diverse audiences Strong interpersonal and negotiating skills, with the ability
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 11
ESSENTIAL
DESIRABLE
to engage, build and sustain relationships both within the Trust and within external organisations. Able to demonstrate sound financial management skills and understand business centred approach to healthcare provision. Excellent organisational and time management skills to meet competing priorities. Able to take 'tough' decisions and calculated risks and see required action through. Excellent project management skills as project manager or sponsor. Ability to work under pressure and meet tight deadlines. Ability to share vision and engender ownership in others, and to work within a wider team. Exhibits a drive, energy and enthusiasm and resilience to drive through and achieve end results and improvements.
Personal Qualities
A strong leader and team player with an ability to gain credibility at all levels inside and outside the organisation.
Exceptional influencing and persuasion skills.
Results orientated, resilient, with strong personal integrity and a commitment to a culture of responsibility and accountability. Ability to think creatively and demonstrate strategic thinking across the range of organisational issues. Well-developed IT literacy. Commitment to Trust values.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 12
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 13
3. Useful documents
Please see links below for further information on the Trust
Trust Website – https://www.royalmarsden.nhs.uk/
Trust Five Year Strategy - https://www.royalmarsden.nhs.uk/about-royal-marsden/quality-and- safety/regulatory-information/five-year-strategic-plan
Board Papers - https://www.royalmarsden.nhs.uk/about-royal-marsden/how-we-run- ourselves/board-papers
Board of Directors - https://www.royalmarsden.nhs.uk/about-royal-marsden/how-we-run-
ourselves
Council of Governors - https://www.royalmarsden.nhs.uk/about-royal-marsden/how-we-run- ourselves/council-governors
4. How to apply
Saxton Bampfylde Ltd is acting as an employment agency advisor to The Royal Marsden on this appointment. For a confidential discussion about the role contact: Sam Phillips on [email protected]. All applications must include:
A full curriculum vitae
A covering letter highlighting the aspects of the job description and The Royal Marsden NHS Foundation Trust that particularly attract you to the post (word doc)
Contact details for two referees (who will not be contacted without your permission)
Candidates should apply for this role through Saxton Bampfylde website at www.saxbam.com/jobs using code TABAGA. Click on the ‘apply’ button and follow the instructions to upload a CV and cover letter, and complete the application and equal opportunities monitoring* form. If you are unable to apply through the website, please email [email protected] quoting reference TABAGA.
Given the significant public profile and responsibility members of NHS boards hold, it is vital that those appointed inspire confidence of the public, patients and NHS staff at all times. New regulations now require the Trust to make a number of specific background checks to ensure that those appointed are “fit and proper” people to hold these important roles.
* The equal opportunities monitoring online form will not be shared with anyone involved in assessing your application. Please complete as part of the application process.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 14
5. Recruitment timetable
Activity Timescale
Closing date for advert
6 August 2018, noon
Interview with Saxton Bampfylde
15 August to 13 September 2018
Candidates notified of shortlisting 14 September 2018
Informal discussions with Chief Executive and other Executive Directors
14 September -24 September
Stakeholder events
25 September 2018
Interview date
25 September 2018
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 15
Appendix 1 – Main terms and conditions
Salary
Competitive salary
Base
The post holder will be expected to work across all sites (London and Surrey) with a main base in Chelsea, London
Hours
37.5
Notice period
12 weeks
On-call
The post-holder will be expected to be part of the management on-call arrangements
Additional terms and conditions
1. Confidentiality and Data Protection Act/GDPR
1.1 On appointment, you may be given access to confidential information which must only be disclosed to parties entitled to receive it. Information obtained during the course of employment should not be used for any purpose other than that intended. Unauthorised disclosure of information is a disciplinary offence.
1.2 All employees of The Royal Marsden NHS Foundation Trust must not, without prior permission, disclose any information regarding patients or staff (please also see the Trust’s policy on Whistleblowing). In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.
1.3 All employees are expected to comply with the requirements of the GDPR (General Data
Protection Regulations which come into effect on the 25 May 2018.
2. Safeguarding and Wellbeing of Children and Vulnerable Adults
2.1 The Trust is committed to safeguarding and promoting the welfare of children and vulnerable adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our workforce. All staff are expected to be aware of national, organisational and departmental policies and procedures on safeguarding and promotion of the wellbeing of children and vulnerable adults and should be able to communicate this to others.
3. Health and Safety
3.1 All staff are required to make positive efforts to maintain their own personal safety and that of others by taking reasonable care, carrying out requirements of the law whilst following recognised codes of practice and Trust policies on health and safety.
The Royal Marsden NHS Foundation Trust
Chief Operating Officer 16
4. Customer Service Excellence
4.1 All staff are required to support the Trust’s commitment to developing and delivering excellent customer-focused service by treating patients, their families, friends, carers and staff with professionalism, respect and dignity.
5. Emergency Planning
5.1 In accordance with the Trust's responsibilities under the Civil Contingencies Act 2004 all staff are required to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident or pandemic.
6. Equality and Diversity Policy
6.1 The Royal Marsden NHS Foundation Trust is committed to eliminating all forms of discrimination on the grounds of age, disability, gender reassignment, marriage/ civil partnership, pregnancy/ maternity, race, religion or belief, sex and sexual orientation.
7. Human Rights
7.1 You are required to comply with the regulations of the Human Rights Act 1998 during the course of your employment.
8. No Smoking Policy
8.1 There is a no smoking policy at this Trust.
9. Business conduct and conflicts of interest
9.1 As a senior manager will be expected to comply with the Trust’s business conduct and conflict of interest policies, which may be updated from time to time and NHS code of conduct for senior managers.
10. Fit and Proper Persons Test
10.1 The successful candidates will be expected to meet the requirements for the Fit and Proper
Persons Test - further information can be found here:
http://www.nhsconfed.org/resources/2014/12/fit-and-proper-person-test-briefing.
11. Review of this Job Description
11.1 This job description is intended as an outline of the general areas of activity. It will be amended in the light of the changing needs of the organisation.
