Cisco IP Communicator

Cisco IP Communicator

Launching Cisco IP Communicator

Select Start > Programs > Cisco IP Communicator

Or

Double click the IP Communicator desktop shortcut

About the cisco IP communicator interface

Use your mouse to click buttons and menu items. Use your keyboard to enter letters, numbers and keyboard shortcuts.

Cisco IP communicator comes with two different interfaces known as 'Skins':

Compact Mode

Default Mode

1 Phone Screen 10 Speaker Button2 Window Control Buttons 11 Mute Button3 Programable Buttons 12 Headset Button4 Messages Button 13 Navigation Button5 Directories Button 14 Launch Video Button6 Help Button 15 Dial Pad7 Settings Button 16 Softkey Buttons8 Services Button 17 Message Waiting Indicator9 Volume Button

PAGE 2

Cisco IP Communicator

Phone Screen Features

This is what your Cisco IP Communicator phone screen might look like with active calls and severalfeature menus open.

1 Primary Phone Line2 Icons for Programmable Buttons3 Softkey Labels4 Status Line5 Call Activity Area6 Phone Tab7 Feature Tabs

Using Keyboard Shortcuts

The Cisco IP Communicator function buttons can be activated with the use of keyboard shortcuts.

Keystroke Action

Ctrl + D Opens or closes the Directories menu

Ctrl + S Opens or closes the Settings menu

Ctrl + R Opens or closes the Services menu

Ctrl + M Opens the voice message system

Ctrl + I Opens or closes the online help system

Ctrl + H Toggles headset mode on or off

Ctrl + P Toggles speakerphone mode on or off

Ctrl + T Toggles the Mute feature on or off

Ctrl + (number keys 1 through 8) Opens or closes line buttons or speed dial buttons 1 - 8

Ctrl + V Pastes a name or phone number

Ctrl + Shift + A Answers a call

PAGE 3

Cisco IP Communicator

Continued...

Keystroke Action

Alt + S Opens the Preferences dialog box

Alt + K Opens the Quick Search directory feature

Alt + X Exits Cisco IP Communicator

Alt + F4 Closes Cisco IP Communicator

Enter Dials a call

Esc Hangs up a call

Page up Increases volume for the current audio mode

Page down Decreases volume for the current audio mode

F2 - F6 Activates softkeys 1 - 5

/ (with NumLk function enabled) Activates the # key

Shift + F10 Opens the menu

Using the Menu

The menu can be accessed by clicking the menu icon at the top right corner of the interface, byright-clicking anywhere on the interface, or by pressing Shift + F10 on the keyboard.

The menu enables access to various options, notably the Cisco User Options web page and Audio Tuning preferences.

Another useful option available from the menu is Quick Search which searching all directories with a single search command.

Entering Password Information for Quick Search

Depending on how you want to use Quick Search, you might need to enter credential information, (username and password).

1. Right-click > Preferences > Directories tab

2. Enter your username and password

PAGE 4

Cisco IP Communicator

Note – Quick search must be configured by an administrator to integrate with corporate and personal directories.

Using the Windows Control Buttons

To access the menu:

1. Click the menu button in the top right corner of the interface

2. Right-click anywhere on the interface

3. Press Shift + F10 on the keyboard

Minimize the interface:

1. Click the minimize button in the top right corner of the interface

2. Click the Cisco IP Communicator taskbar button one or more times

Toggle between modes:

1. Click the mode button in the top right corner of the interface

Hide the interface

2. Right-click the system tray icon, and choose Hide Cisco IP Communicator

3. This removes the Cisco IP Communicator icon from your taskbar but does not close the application.

Retrieve the interface:

1. Double-click the system tray icon

2. Click the button icon in the taskbar

Quit:

1. Click the close icon in the top right corner of the interface

2. Choose Exit from the menu

3. Right-click the system tray icon, and choose Exit

Note - If you receive a new call when Cisco IP Communicator is hidden or minimized, the Incoming Call

PAGE 5

Cisco IP Communicator

Notification window appears, if enabled.

If you enabled Bring To Front On Active Call (right-click > Preferences > User tab), Cisco IP Communicator is automatically displayed in the foreground of your desktop.

If you want Cisco IP Communicator to remain visible on your desktop even if you have other applications active, choose Always On Top from the menu.

How to Assign Audio Modes

An audio mode must be assigned to each audio device that you plan to use with Cisco IP Communicator:

Headset mode

Speakerphone mode

Handset mode

Ringer mode

Audio mode selection tells Cisco IP Communicator which audio devices you want to use for audio input and output.

The first time that you launch Cisco IP Communicator, you can assign audio devices to audio modes by using the Audio Tuning Wizard.

Subsequently, you can assign audio devices to modes by right-clicking Cisco IP Communicator and choosing Preferences > Audio tab.

PAGE 6

Cisco IP Communicator

Selecting an Audio Mode

By default, Cisco IP Communicator selects one audio device for all of your audio modes and for the ringer.

This device could be a sound card, for example.

If you have multiple audio devices available, you have additional configuration options. For example, if you have a USB headset, you can select it for headset mode and activate it by clicking the headset icon.

You can maintain the default configuration or customize it. If you choose to customize the configuration, follow these recommendations:

If you use a USB headset, assign it to headset mode.

If you use an external USB speakerphone, assign it to speakerphone mode.

If you use a USB handset, assign it to handset mode.

If you use an analogue headset, assign the computer sound card to headset mode.

If you do not have an external speakerphone device, select the computer sound card forspeakerphone mode.

Assign the ringer to the device that you want to alert you when you receive a call.

Note - If you assign the ringer to a sound card and plug an analogue headset into your computer, you cannot hear the ringer unless you are wearing the headset.

Call Control & Phone Features

Extension mobility – Login and Logout

Click the SERVICES key (8)

Select Extension Mobility.

Enter your User Name (6 digit extension number)

Enter your Pin (12345)

Click Submit

To log out, choose Services > Extension Mobility > Logout.

PAGE 7

Cisco IP Communicator

Making a Call

Using the numeric keypad, key a number or left click the number buttons in the Communicator GUI.

Press Enter or left click the Dial softkey.

Answer a call

Press Ctrl + Shift + A

Click the Speaker, headset button or Answer softkey

Answer a Second Call Appearance

Click the Answer soft key or click the line appearance that is ringing.

The first call will automatically be placed on Hold

To resume a call:

Double left Click the call you wish to resume

Mute a Call

While on a call, you can mute the call to prevent the party you are speaking to hearing what you or someone else in the room is saying.

Press Ctrl + T

or

Click the mute button

To toggle mute off, press Ctrl + T or the Mute button again

Place a call on hold

Left click the call to be held

Click Hold

To resume a call:

Left click the call to be taken off Hold

Click Resume

PAGE 8

Cisco IP Communicator

Transfer

Click the Transfer key

Using either the numeric keypad or communicator GUI, dial the number to which you are transferring the call, Press Enter

Blind Transfer

As soon as the dialled number starts ringing click the Transfer softkey again

Announced Transfer

When the party answers, announce the call and Click the Transfer softkey

Cancel the Transfer

Click End Call followed by Resume softkeys

Direct Transfer

Click the current Held call

Click the DirTrfr softkey

The two calls connect to each other and drop you from the call.

Note - If you want to stay on the call with the callers, click the Join softkey instead.

Conference Call

During a call, click the Confrn key

This opens a new line while putting the other party(ies) on hold.

Place a call to the new party.

When the call connects press the Confrn key again to add this party to the conference call.

Repeat the first three steps to add another caller.

Conference Party List

Click the ConfList softkey

To update the list of conference participants:

Press the Update softkey.

PAGE 9

Cisco IP Communicator

Conference controller:

While viewing the conference list, locate the participant listed at the bottom of the list with an asterix (*) next to the name

Remove a participant

While viewing the conference list, highlight the participant and click the Remove softkey

Drop Participant

While viewing the conference list, click RmLstC softkey

Forward all calls

Click the CFwdAll softkey

Dial the number to which you want to forward all calls

To cancel click the CFwdAll key

To forward all call directly to Voicemail click the CFwdAll softkey then the Messages button

Pickup

To answer a call for someone else in your group

Click the Pickup softkey to view the incoming call.

Note - You may need to press the More softkey option to get to access Pickup

Click the Answer softkey to connect the call

idivert

Clicking the iDivert key with an incoming call will send the call directly to your coverage point e.g. Voicemail / Assistant.

PAGE 10

Cisco IP Communicator

Directories

In addition to Quick Search, a series of Directories can be accessed by clicking the Directories Menu button.

Corporate

Use the keyboard to enter a full or partial name and click Search softkey

Select the listing and click Dial

Dialling from Corporate Directory while on a call

Follow the above to find a number

Scroll to a listing and press Dial

Choose a menu item to handle original call

Hold – Puts the first caller on hold and dials the second

Transfer – Initiates a Transfer, dialling the selected number

Conference – Initiates a conference, dialling the selected number

End Call – disconnects the 1st call and dials the 2nd

Personal address book (PAB)

The personal directory feature contains your personal address book (PAB) and fast dials.

Click the Directories button

Select the personal Directory

Enter your User ID and Pin

Click Submit

Add, edit and delete entries to your PAB and fast dials

PAGE 11

Cisco IP Communicator

Call log

Click Directories followed by either:

Missed Calls

Placed Calls

Received Calls

Each will store up to 100 numbers

To display details for a single record:

Select a call record by clicking

Click Details softkey

Dial from a call log:

With the call record selected, Press Dial

Logging In to the User Options Web Pages

Click the Menu button (or right-click Cisco IP Communicator), and choose Cisco User Options.

Enter the user ID and default password provided by your system administrator.

The next steps you take depend on the call-processing server release with which your Cisco IP Communicator interacts:

For Cisco Unified Communications Manager Release 5.x and later:

From the CCMUser menu, choose User Options > Device.

Select the device name that corresponds to Cisco IP Communicator

After you make your selection, use the buttons at the bottom of the window to access settings appropriate for your device

When finished, click Log Off to exit

For Cisco Unified Communications Manager Release 4.x:

From the general menu, select your device type from the Select a Device drop-down list

After you make your selection, a context-sensitive menu appears with options appropriate for your device type. (If you do not see your device type listed, see your system administrator.)

When finished, click Log Off to exit.

PAGE 12