Cisco Service Contract Center Error Resolution Guide · 3. If the system pulled the serial number /...

CSCC Error Resolution Guide

Cisco Service Contract Center

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Error Resolution Guide





Table of Contents

Introduction .................................................................................................................................................. 3

Tips for Resolving Common Errors ........................................................................................................... 5

General Quoting Errors ............................................................................................................................. 12

System Limitation Errors .......................................................................................................................... 65

Requested Service Level Errors .............................................................................................................. 68

Target Contract Errors .............................................................................................................................. 74

Multiple Quote Upload Errors ................................................................................................................... 81

Customer Profile Errors ............................................................................................................................ 86

Begin and End Date Errors ....................................................................................................................... 88

Export Compliance Errors ...................................................................................................................... 117

Service Validation Errors ........................................................................................................................ 119

Multi-National Errors ............................................................................................................................... 121

Target Install Site Errors ......................................................................................................................... 123

Serial Number Errors............................................................................................................................... 134

Product Service Level Errors ................................................................................................................. 166

Service Configuration Errors ................................................................................................................. 169

Add Minor to Major Errors ...................................................................................................................... 179

Invalid Information Errors ....................................................................................................................... 184

Pricing and Discounting Errors ............................................................................................................. 198

Enterprise SKU Invoicing Errors ............................................................................................................ 239

Takeover Errors ....................................................................................................................................... 241

Contract Management Errors ................................................................................................................. 250

Asset Management Errors ...................................................................................................................... 296

Contract Upload Manager Errors ........................................................................................................... 303

Partner Opportunity Management Errors ............................................................................................. 328

Cross Functional Errors ......................................................................................................................... 342

Address Book Errors............................................................................................................................... 369

Customer Advocacy Address Services (CAAS) Errors ....................................................................... 400

Software Subscription/IronPort Errors.................................................................................................. 403





Introduction

Searching: To search for keywords, press ‘Ctrl F’ on your keyboard, type in the word and press ‘Enter’. Navigate through the document by clicking ‘Enter’ to view all instances of your search.

The CSCC Error Guide is a resource to help Cisco Service Contract Center users understand and resolve error messages. While some errors can be resolved directly by the user and are not listed in this Error Guide, other situations may require Cisco personnel for further assistance. Please read through the directions below for a description of the Error Guide sections, and how to utilize the information in this document. Using the Error Guide After navigating to the Error Details, you will find an error severity icon next to each line error. If you click on the error severity icon, the Error Details Correction pop-up window opens showing a description of the error and proposed fix. If the details listed do not provide enough information to resolve the error, click the ‘Error Guide’ hyperlink in the Additional Resources Related Links section to open the Error Guide. The table of contents page in this Error Guide can direct you to the page with further explanation on the error. Each error code section includes the description and cause of the error from the Error Details Pop-up page. Further sections explain the reason for the validation, descriptions of data conditions that cause the error, recommended resolution options, and a related error code if applicable. General error resolution options Every validation gives basic suggested instructions in the Error Detail Pop-up screen and more extensive instructions in the Error Guide on how to resolve the error. As a last resort, users always have the option to resolve an error line by deleting it from the quote and adding the line again or opening a support case for Cisco personnel to further investigate it. When can Cisco personnel help in error resolution? Depending on the error, Cisco personnel might be able to resolve the error in ways other than those suggested in the Error Instructions or the Error Guide:

A product, site or Bill To address with an invalid status could be updated in Cisco’s systems by Cisco personnel to a valid status by overriding the error.

Depending on the error, Cisco personnel might be able to place the line in an Internally Validated status. Such a line would be orderable if no further edits are made to it.

Errors which indicate a system error or corrupted data should be brought to the attention of Cisco personnel for escalation.

Cisco will not be able to provide any special assistance for errors such as “Missing Install Site.” Users will simply have to edit the Install Site. If there are problems with editing the install site, users are welcome to turn to Cisco personnel for assistance. For additional training on Error Management Best Practices, please click the following link: Best Practices for Error Management Tip Sheet.

http://www.cisco.com/E-Learning/pa/gfo-cscc-training/Full_Validations_for_CSCC/Validations.pdf

http://www.cisco.com/E-Learning/pa/gfo-cscc-training/Full_Validations_for_CSCC/Validations.pdf





Error severities The Error Guide does not list the severity of the validations since this can change over time depending on the validation. In general, a validation with the severity of “Error” needs to be resolved before any further validations can be performed. Once the “Error” severity validations are complete, the system performs a set of “Warning” and “Informational” validations. At this point the user has all the errors for that line as well as a rough price. Clearing these Warning level errors will make the line valid. Error Guide sections The “Error Description” section is the exact text which is displayed in the Error Details Pop-up screen. The “Cause” section is to explain the reason why Cisco performs this particular check and how the error is created. This section gives further descriptions of the types of data conditions that would cause the error. The “Steps for Resolution” section describes the preferred resolution options for the user. The “Related Error Code” section contains the related error code when there are different error codes for Partners and Cisco Personnel.





Tips for Resolving Common Errors

This section provides a list of the most frequently occurring errors within Cisco Service Contract Center for users and the steps to resolve them. Common Errors:

SCMIS1001: Service Products Are Not Mapped

XXCSS_SCDC_...: Serial Number

XXCSS_QOT_SER_NOT_FOUND: Serial Number Not Found

XXCSS_QOT_SER_NO_ACCESS: No Access to Serial Number

SCSRV5001: SUSA Software Service Levels

XXCSS_QOT_ENDD_PAST: Service Level and End Date

XXCSS_QOT_INST_SITE_REQD : Missing Site

SCDAT9021: Minimum Duration

SCMIS1001: Service Products Are Not Mapped

Error Information Steps for Resolution

Description: Cisco Service Contract Center will not accept a minor line item as a major line item because it is not mapped to a service. Cause: A customer purchases a new card for a chassis and wants to cover the card. The card is uploaded as a major item, but an error occurs because the card is not a major item mapped to a service.

1. Open a case with Customer Service to associate the

card to the correct covered chassis (major item) in Online Contract Management.

Additional Information

With some items, it is optional to associate them with the major item because coverage is already assumed (e.g. power supply cords, cables, faceplates). If these items appear on a quote and are not identified with a major item, then they may be deleted since it is assumed that they are already included in the chassis and covered under the chassis. However, cards should always be associated with a major item to be covered under the item and not deleted. If a product has reached its service end of life, then the service mapping will have been removed and the service will no longer be applied to your product. To discover which major and minor items should be associated, open a case with Customer Service. SCMIS1001





XXCSS_SCDC_...: Serial Number


Description: Cisco Service Contract Center does not accept unformatted or null serial numbers. The user will receive an error with red hard stop errors and will need to remove it from the quote. Cause: Null or incorrectly formatted serial numbers causes errors and prevents the user from ordering service for that item unless an override is requested. When the correct serial number is added, the original shipment information will be used and the item can be ordered. However, since the serial number was changed, the system will recognize the system as new coverage and not as a renewal.

1. Delete the incorrect item and add the item again using

the correct serial number.


Serial numbers may contain leading characters that come before the number (e.g. SS – 12345). These leading characters should always be included as part of a serial number (e.g. SS). Also, users may receive the XXCSS_QOT_SER_NOT_FOUND error if serial numbers from old products are used or if the product is no longer covered under a Cisco service. If the serial number is from old products, the user should open a case with Support to have the item added to their records. For more information on error XXCSS_QOT_SER_NOT_FOUND, please see below. Related error: XXCSS_QOT_SER_NOT_FOUND

XXCSS_QOT_SER_NOT_FOUND: Serial Number Not Found


Description: The serial number / PAK number entered was not found in the Cisco database and may be invalid.

1. If you entered the serial number / PAK number

manually or by cut-and-paste, ensure that it was entered correctly.

2. If not, delete the current line and add a new line using the correct serial number.

3. If the system pulled the serial number / PAK number from an existing contract (as occurs when you Extend Service Coverage on a contract), or if you have verified the serial number / PAK number and the problem persists, open a Support case for assistance.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. To add a line, use the 'Add Line' function from the Line Items and Pricing screen. See the CSCC User Guide for details.

http://www.cisco.com/E-Learning/pa/gfo-cscc-training/CSCC_User_Guide_Partner/CSCC_User_Guide_Partner.pdf





XXCSS_QOT_SER_NO_ACCESS: No Access to Serial Number


Description: The serial number entered could not be found on a contract associated with your user ID. Cause: This error occurs when your user ID is not associated with the source contract. You can register contracts owned by your organization within CSCC, which associates them to your user ID. (See the CSCC User Guide section "Register Contracts" for details).

1. If you entered the serial number manually or by cut-

and-paste, ensure that it was entered correctly. 2. If the system pulled the serial number from an existing

contract, register for the contract within CSCC. (See the CSCC User Guide section "Register Contracts" for details).

3. If you have verified the serial number and contract access and the problem persists, the only option will be to delete the line or escalate the case.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen.

XXCSS_QOT_DIST_NO_ACCESS: No Access to Serial Number


Description: The serial number entered could not be found on a contract associated with your user ID. Cause: This error occurs when your user ID is not associated with the source contract. You can register contracts owned by your organization within CSCC, which associates them to your user ID. (See the "Registering Contracts" section in the CSCC Distributor User Guide – Contract Management for details).

1. If you entered the serial number manually or by cut-

and-paste, ensure that it was entered correctly. 2. If the system pulled the serial number from an existing

contract, register for the contract within CSCC. (See the "Registering Contracts" section in the CSCC Distributor User Guide – Contract Management for details).

3. If you have verified the serial number and contract access and the problem persists, the only option will be to delete the line or open a support case.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen in Standard Quoting or the ‘Delete Lines’ in the Lines dropdown menu in the Pricing and Quoting screens in Quick Quoting.



http://www.cisco.com/web/partners/support/cpe/cscc_d/en/user_guides/CSCC_Distributor_User_Guide.pdf








SCSRV5001: SUSA Software Service Levels


Description: Secondary service coverage is not available for this product. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under the primary service level. This error indicates that the requested secondary service level is not valid for the product. Secondary service is optional and can be ordered on the parent or the child lines.

1. Secondary service coverage is not available for the

product on this line. 2. See the Quoting Secondary Coverage section of the

CSCC User Guide for more information. 3. If you feel you have received this message in error,

open a Support case for assistance.

Related Error Codes

N/A

http://www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/CSCC_User_Guide_Partner/CSCC_User_Guide_Partner.pdf





XXCSS_QOT_ENDD_PAST: Service Level and End Date


Description: This error can appear under misleading circumstances when an incorrect service level is entered. Cause: This error can appear when a quote is created and an incorrect service level is applied to an added line item. Upon line creation, the incorrect service level and related end date are dropped by the system, and the Service Level and End Date fields are left blank. The system shows these error codes:

XXCSS_QOT_SL_REQD (Service Level Required)

XXCSS_QOT_ENDD_PAST (End Date Cannot be Earlier than Begin Date).

The user does not recognize that the service level was entered incorrectly because the error states that the service level was missing. In this situation, the user would try to re-enter the same service level not realizing that the initial service level entered was incorrect. Similarly, the end date is not incorrect, but is instead missing since the service level was never accepted.

1. When this error occurs, it may be due to an incorrect

service level, despite the error text. 2. If you receive this error, navigate to the Line Items &

Pricing screen to edit the service levels and end dates.

3. Upon validation, these errors should be removed.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Related Errors: XXCSS_QOT_ENDD_PAST XXCSS_QOT_SL_REQD






XXCSS_QOT_INST_SITE_REQD: Missing Site


Description: This line requires valid Install Site information. The Install Site provided is either UNKNOWN or invalid. Cause: The Install Site that was entered or pulled from the existing contract is either UNKNOWN or was not found in the CSCC database. (Note that some older contracts can contain invalid or incomplete Install Site information.)

1. Verify that you have entered the correct Install Site. 2. If not, correct your entry by creating or searching for a

new site ID 3. Revalidate the quote. 4. If you have entered the correct Install Site, or if you

have corrected your entry and the problem persists, open a Support case for assistance.


See the CSCC User Guide section, Using Advanced Search for instructions on searching for Install Sites. For instructions on creating a new Install Site, see the User Guide section, Creating a New Address.

XXCSS_QOT_INST_SITE_REQD: Missing Site


Description: This line requires valid Install Site information. No Install Site was provided. Cause: The Install Site was not entered on the quote.

1. Enter the correct Install Site. 2. Revalidate the quote. 3. If the problem persists, open a Support case for

assistance.











SCDAT9021: Minimum Duration


Description: The Coverage End Date on the quote line results in a coverage period that is less than the minimum coverage period allowed for the service level. Cause: Service coverage must be equal to or greater than the standard minimum duration for the service level on the quote line (typically 12 months). In many situations, the system allows you to set a duration of less than 12 months on a piece of equipment one time only with no intervention from Cisco. This allowance, which is provided to enable you to align the end dates of all lines on the contract, is permitted one time for each piece of equipment while it resides on a contract under your Global Ultimate ID. This one-time allowance does not apply in all situations, however. The 12-month minimum coverage duration is mandatory—that is, the one-time allowance is not provided—in the following quoting scenarios:

New Coverage (CSSP Partners): Quotes for new coverage by Cisco Shared Support Program Partners.

Takeovers: Any takeover quotes.

Renewal – One-Time Allowance Already Used: Renewal quotes on equipment for which the one-time allowance has already been expended.

If you have encountered this SCDAT9021 error condition, this means that either the one-time exception has already been used for the piece of equipment you are quoting or your quote falls into one of these mandatory coverage duration categories.

1. On the Error Details pop-up window, click the

Preferred Value toggle button to automatically set the duration to 12 months

2. In rare cases where a valid business justification can be provided, Cisco may grant an override to this error. In these cases, follow the instructions provided in the Error Details pop-up window.


SCDAT9021





General Quoting Errors

Error Code: XXCSS_QOT_BIL_TO_ID_REQD


Description: Bill To address required. Cause: To correctly price a quote or estimate, a valid Bill To address needs to be entered. Only Cisco personnel are allowed to create and estimate without a Bill To address. In such case only list price will be displayed. Not having a Bill To address set up in User Preferences would cause new quotes to not have a Bill To address. This is a rare occurrence.

1. Click the ‘Preferences’ hyperlink from any screen. 2. In the User Preferences, select a valid Bill To.

Related Error Codes

N/A

Error Code: XXCSS_QOT_BIL_HDR_INVL


Description: The quote Bill To ID is not one in your list of eligible Bill To addresses. Cause: This error indicates that the Bill To address on the quote does not appear to be on a contract that you have access to. A Bill To address which the system selected could have been pulled from a user preference or contract which was not in the list of Bill To addresses normally available to you.

1. Verify if the Bill To address is correct. 2. Use the Bill To selector to change the Bill To address. 3. Or self register to a contract which has the same Bill

To address as the quote header to put it into your list of available bill to addresses.

Related Error Codes

N/A





Error Code: XXCSS_QOT_BIL_TO_ID_NTFD


Description: The Bill To entered was not found. Cause: This validation ensures that only valid Bill To IDs are entered. The Bill To ID entered was not found in our records.

1. Please verify the Bill To address. 2. Use the Bill To selector to change the Bill To address. 3. Or self-register to a contract which has the same Bill

To address as the quote header to put it into your list of available bill to addresses.

Related Error Codes

N/A

Error Code: XXCSS_QOT_BIL_TO_ID_INACT


Description: The Bill-to-ID specified for the quote is Inactive. Cause: A Bill To address can be terminated at the user's request because it is no longer the preferred Bill To address. A move of the user's accounting office or a company name change might cause such a request. The Bill To address could have been placed on Hold status for various reasons such as special monitoring, pending credit checks, routine reviews, etc.

1. If your organization has multiple Bill To IDs, verify that

the Bill To ID you have specified is correct. 2. If the Bill To ID you entered is not correct, navigate to

the Quote Summary Details screen and change the Bill To ID, and revalidate the quote.

3. If these options are not possible, open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_TAXABILITY_ERR


Description: A taxability value is required to be selected from the dropdown for US and Canada ONLY. Cause: A taxability value was not selected on the quote and is required for US and Canada ONLY. The value options are Internal Use, Resale, or State/Federal or Direct Pay Permit Exceptions. For Distribution, Resale must be selected and can be done from the Quoting screen in Quick quoting or the Quote Summary Details screen in Standard Quoting.

1. Select Resale from the Taxability dropdown on the

Quoting screen in Quick quoting or the Quote Summary Details screen in Standard quoting

2. Revalidate the quote. 3. If this is does not resolve the issue, open a Support

case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_COMMON_BEGIN


Description: A quote for a service level change on an existing contract or Takeover of an existing contract cannot retain the source contract number unless the Coverage Begin Date is the same for all lines on the contract. Cause: To quote a service level change that retains the existing contract number, the Coverage Begin Date must be the same for all lines on the contract.

1. If possible, set a common Begin Date for all lines from

this contract or re-set the target contract field to NEW. 2. Revalidate the quote. 3. If this is not possible or does not resolve the issue,

open a Support case for assistance. 4. For detailed information, see the section "Service

Level Change with the Same Contract Number" in the CSCC User Guide.


For quotes that encounter this error while in Order Failed Submission status: In the Preferences section of the Quote Summary Details screen, there is a checkbox labeled “Retain Same Contract # for Service Level Change”. This checkbox is active when the quote is in Order Failed Submission status. Un-checking this checkbox will automatically change the target contract number to NEW for all lines where there is a service level change and the source and target contract numbers are the same. This provides an easy way for all these lines to be edited.





Error Code: XXCSS_QOT_BEGIN_IN_FUTURE


Description: A quote for a service level change on an existing contract cannot be ordered with a Coverage Begin Date later than today’s date. Cause: To order a quote for a service level change that retains the existing contract number, the Coverage Begin Date must be today's date, or earlier.

1. If possible, either wait until the Begin Date and

revalidate the quote, or enter a Begin Date that is today’s date or earlier, and revalidate the quote.

2. Otherwise, open a Support case for assistance. (For detailed information, see the section "Service Level Change with the Same Contract Number" in the CSCC User Guide.)








Error Code: XXCSS_QOT_BID_DIFF_CR_LINE


Description: This item has a different Bill-to ID and service level from the original contract, and the service duration overlaps with the duration of the original contract. This is an informational message to inform you that, because you are quoting under a different Bill-to ID, any credit or debit resulting from the change in service level and overlapping coverage dates will not be applied.

1. If this is a service downgrade, you can ensure that a credit

is applied by using the Bill-to ID from the original contract. 2. You can also prevent the credit/debit situation by retaining

the original service level or setting the Coverage Begin Date to the original End Date plus 1 day, or later.


A mid-term service level change occurs when you attempt to change the existing level of service for a covered product or entire contract before the existing contract has reached its defined end date. An Alternate Bill To ID quote occurs when the quote Bill To ID and source contract Bill To ID are different but associated to the same Global Ultimate. (For more information, see the CSCC User Guide and the Takeovers Job Aid.)


http://www.cisco.com/E-Learning/pa/gfo-cscc-training/CSCC_Takeovers_Job_Aid_Partner/CSCC_Takeovers_Job_Aid_Partner.pdf





Error Code: XXCSS_QOT_COMP_CHK_HDR


Description: Validation on this quote has halted because at least one line is missing one or more of the following key attributes:

Serial Number Service Level Installed-At Site ID Target Contract Begin Date End Date

If you clicked "Save" or "Validate and Save," the quote has been saved, but validation on these lines cannot proceed until you provide the missing information. Cause: This validation checks to see if key fields are null on the quote and asks the user to fix them before proceeding with validations. Navigate to the Error Details page, filter for Error Type "0-Missing Data", provide the missing data indicated by the error(s), then revalidate the quote.

1. Navigate to the Error Details page. 2. Filter for Error Type "0-Missing Data". 3. Provide the missing data indicated by the error(s). 4. Revalidate the quote.

Related Error Codes

N/A





Error Code: XXCSS_QOT_COT_DATE_NO_MTCH


Description: A co-termination date has either been set on the quote, or was previously set for this contract. However, the system cannot allow this date because of minimum coverage duration requirements. Cause: To help you manage renewals of contracts, you can set a co-term day and month either on a quote, or on a contract. The system will then try to match the end date for all lines on the quote to that co-term day and month so that all the equipment expires at the same time. There is no requirement that the end date has to match the co-term day and month, but the system will set it to match if it can be done without violating any other validations. This error condition indicates that the system cannot match the co-term day and month because doing so will violate minimum coverage duration requirements.

1. No action is required. 2. If you would like to co-terminate the items on the

quote, you will need to adjust the end dates in compliance with the 12-month minimum coverage duration requirement.

Related Error Codes

N/A

Error Code: XXCSS_QOT_COT_END_DATE_DURN


Description: The End Date calculated was based on the contract's co-term month and day and its duration is greater than the duration in your Quote Preferences. Cause: This error indicates that Cisco calculated duration of the line exceeds the quote preference duration. When no end date is specified, the system will calculate and end date to match the co-term day and month. If this calculation exceeds the quote duration preference the user is informed.

1. No action is required. 2. You should verify the End Date and adjust the end

date if necessary. 3. If the user is not in agreement with renewal periods

longer than the quote preference, the end date can be edited on the line.

Related Error Codes

N/A





Error Code: XXCSS_QOT_CUST_NUM_INACT


Description: The Customer Number specified for the quote is Inactive. Cause: The current status of the Customer Number specified for this quote is Inactive. Customer Numbers are associated with Bill To IDs. If your organization has multiple Bill To IDs, changing the Bill To ID on the quote could clear the error.

1. Verify that the Bill To ID you have specified is correct,

and if not, change the Bill To ID and revalidate the quote.

2. If these options are not possible, open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_ENDD_PAST


Description: The Coverage End Date entered is in the past.

1. Modify the End Date so that it is in the future and

extends the coverage period beyond the minimum allowed (usually one year).

2. If this is not possible or does not resolve the issue, open a case with Support.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details.

http://www.cisco.com/E-Learning/pa/gfo-cscc-training/CSCC_User_Guide_Partner/CSCC_User_Guide_Partner.pdfhttp:/wwwin.cisco.com/training/e-learning/prod/cms/content/gfo-cscc-training/Internal_CSCC_User_Guide/CSCC_Support_User_Guide.pdf





Error Code: XXCSS_QOT_ENDD_CHLD_PRNT


Description: The Coverage End Dates entered for the major- and minor-line products must be the same date. Cause: Different Coverage End Dates have been entered for the major- and minor-line products in this configuration. The end date of minor lines should match the end date of the major line unless the minor line has reached a Last Date of Support. This error indicates that a minor line's end date exceeds the major line. This typically happens because of an incorrect handling during a move or addition of a minor line.

1. Modify the end date(s) for either the minor- or the

major-line product, then revalidate the quote. 2. If the problem persists, open a Support case for

assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_VALID_ERATE_DEAL_ID


Description: A Valid Deal ID with an eRate Promotional Code is Required Cause: The quote contains new service coverage under the Service Level SW. The addition of new SW services to a service contract by non-Cisco users is only allowed under the US Public Sector eRate Program, a special US Federal program that provides network connectivity to K–12 schools. These quotes, when submitted for order by a non-Cisco user, require Cisco management approval and a valid Deal ID with associated eRate promotional code.

1. If you are involved in the eRate program and intended

to include the SW service level on the quote, contact your Cisco Service Sales representative. Your Cisco representative will work with you to obtain the necessary eRate Deal ID.

2. If you are not involved in the eRate program and would still like to quote new SW services, open a case with Cisco Support for assistance.

3. If you did not intend to include the SW service level on your quote, change the service level as desired and continue.

Related Error Codes





Error Code: XXCSS_QOT_ERATE_DEAL_ID_REQD


Description: The quote contains an SW Service level and requires a valid Deal ID with an eRate Promotion Code. Cause: The quote contains new service coverage under the Service Level SW. The addition of new SW services to a service contract by non-Cisco users is only allowed under the US Public Sector eRate Program, a special US Federal program that provides network connectivity to K–12 schools. These quotes, when submitted for order by a non-Cisco user, require Cisco management approval and a valid Deal ID with associated eRate promotional code. A valid eRate Deal ID can be provided by your Cisco Service Sales representative.

This error is informational only. No action is required.

Related Error Codes

Error Code: XXCSS_QOT_FULL_VALIDATION


Description: This quote has passed all Basic Validations but Full Validations need to be run before the quote can be ordered. Cause: Full validations will re-validate all lines to minimize submission errors when you order your quote. Users can only perform full validation once Basic Validations have passed. Basic Validation checks for errors, missing data,

1. Please 'Validate & Save' the quote.

Related Error Codes





Error Code: XXCSS_QOT_NSTD_LRG_DISC


Description: This line has a discount which exceeds standard discount making it eligible for special tracking. Cause: Customer discounts are set in their customer profiles. To monitor when discounts are given which exceed the standard customer profile discounts, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote line contains discounts in excess of standard discounts.

1. No action is required.

Related Error Codes

N/A

Error Code: XXCSS_QOT_NSTD_LRG_QAMT


Description: This quote has a total net amount making it eligible for special tracking. Cause: To monitor large quotes, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote is a large quote in excess of a certain threshold.


Related Error Codes

N/A





Error Code: XXCSS_QOT_NSTD_LRG_DISCH


Description: This quote has lines which have a discount that exceeds standard discounts making it eligible for special tracking. Cause: Customer discounts are set in their customer profiles. To monitor when discounts are given which exceed the standard customer profile discounts, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote contains discounts in excess of standard discounts.


Related Error Codes

N/A

Error Code: XXCSS_QOT_NS_ADSV_SHEL_ADD


Description: This quote contains an Advanced Services Service Level making it eligible for special tracking. Cause: To monitor Advanced Services project quotes, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote contains Advanced Services project service levels.


Related Error Codes

N/A





Error Code: XXCSS_QOT_NS_ADSV_SHEL_V


Description: This line contains an Advanced Services Service Level making it eligible for special tracking. Cause: To monitor Advanced Services project quotes, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote line contains Advanced Services project service levels.


Related Error Codes

N/A

Error Code: XXCSS_QOT_NS_ADSV_EQP_ADD


Description: This quote contains Advanced Services equipment Service Level making it eligible for special tracking. Cause: To monitor Advanced Services equipment quotes, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote contains Advanced Services equipment service levels.


Related Error Codes

N/A





Error Code: XXCSS_QOT_NS_ADV_SVCS_EQP_V


Description: This line contains Advanced Services equipment Service Level making it eligible for special tracking. Cause: To monitor Advanced Services equipment quotes, the quote is marked as Non-Standard. This error indicates the reason for the quote being non-standard. The quote line contains Advanced Services equipment service levels.


Related Error Codes

N/A

Error Code: XXCSS_QOT_MIN_DUR_NOT_MET


Description: This quote contains one or more lines where the coverage duration is less than the minimum duration of 12 months that is typically required. However, this error is being automatically overridden for a limited set of quote types including quotes for Advanced Services and Remote Operations Services, among others. Cause: The coverage duration on the quote is less than 12 months, but this is not an error condition in this case because the type of quote is not required to meet the 12-month minimum duration requirement. This is an information-only message.

No action is required.

Related Error Codes

N/A





Error Code: XXCSS_QOT_ORDER_FAILED_STATUS


Description: The Cancel Order Submission function is not available or cannot be performed for the quote(s) or the Order Submission ID provided. Cause: The Cancel Order Submission function may have been performed in one of the following scenarios:

On a single quote order submission

On a multiple quote order submission that did not contain a quote in either ‘Order Failed Submission’ or ‘Order in Progress’ status.

On quotes that do not belong to the same Order Submission ID.

OR The Order Submission ID entered in the Cancel Order Submission pop-up window is invalid.

1. Ensure the quote(s) you have selected have the

following attributes:

They belong to the same Order Submission ID. You can retrieve this information from the Order Failed Submission email.

The quote(s) are not single quote order submissions.

They are in either ‘Order Failed Submission’ or ‘Order in Progress’ status.

2. After ensuring the selected quotes have the attributes listed above, select ‘Cancel Order Submission’ from the Action drop down.

3. If you are entering the Order Submission ID into the Cancel Order Submission pop-up window, reference your Order Failed Submission email for the correct Order Submission ID.

4. If the problem persists and you cannot perform Cancel Order Submission on the desired quote(s), you can either:

Resolve, revalidate and resubmit the individual quote(s) that failed ordering validations.

Contact Cisco Support for further assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_PR_BID_REQD_SS


Description: Bill to is required to price SIS98 or SMARTspares. Cause: For some service levels a Bill To address is required in order to price the line. For theses service levels not even a list price can be given with a missing Bill To address. This error indicates that the line has a service level that can't be priced because of a missing Bill To address.

1. Please enter a Bill To address 2. Alternatively, you can change the service level on the

line. 3. Validate again to remove the error. 4. If error is not resolved, contact Cisco Staff for

assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_PR_NEG_PRIC_LINE


Description: This line has a net negative Price (the credit exceeds the price of the service). Cause: A line with a net negative price can occur when a change in service (such as a mid-term service level change) results in a credit larger than the service price. A line with a net negative price cannot be ordered.

1. Modify either the service level or the coverage dates

or both until the price turns positive. 2. Validate again to remove the error. 3. If this is not possible or does not resolve the issue,









Error Code: XXCSS_QOT_ORD_LINE_DUPL


Description: There are lines on this quote which are duplicated on quotes in order processing. Cause: The same piece of equipment can be on several quotes. Typically this is to perform What-If scenarios by adjusting various price impacting attributes. To prevent multiple quotes from being ordered with the same equipment, and creating possible duplicate coverage situations, quotes are stopped upon ordering if they contain the same piece of equipment as a quote which is currently in the order process. Once that quote completes the order process, validations can be run on un-ordered quotes to determine if the processed quote created a coverage conflict. This error indicates that there is a quote in the ordering process which has at least one of the same lines as this quote.

1. To fix this error and order the quote, you must delete

this line. (See Additional Information.) 2. Alternatively, you can wait until the quote on which the

line is duplicated has completed the ordering process. 3. If these options are not possible or do not fix the error,



You can also delete a line from a quote using the 'Delete' function on the Action drop-down menu on either the ‘Line Items and Pricing’ or the ‘Error Details’ screen. See the CSCC User Guide for details.

Related Error Codes

XXCSS_QOT_ORD_LINE_DUPL_S XXCSS_QOT_PREORD_LIN_DUP_S XXCSS_QOT_POSTORD_LINE_DUP_S







Error Code: XXCSS_QOT_ORD_LINE_DUPL_S


Description: This item already appears on another quote with a status of Order in Progress or beyond. Attempting to order service for this item will result in an order submission failure. Cause: The same piece of equipment can be on several quotes. Typically this is to perform What-If scenarios by adjusting various price impacting attributes. To prevent duplicate coverage on a piece of equipment, a product that appears on an in-process order cannot be quoted again until the in-process order is complete. This Warning-level error cannot be overridden.

1. To fix this error and order the quote, you must delete

this line. To do so, navigate to the ‘Error Details’ screen on your quote, locate the line showing this error, click the error icon to launch the ‘Manage Duplicates’ pop-up window. On this window, you can delete the line. (See the CSCC Support Article “Manage Duplicates Pop-Up Windows” for information and instructions.)

2. Alternatively, you can wait until the quote on which the line is duplicated has completed the ordering process.

3. If these options are not possible or do not fix the error, open a Support case for assistance.



Related Error Codes

XXCSS_QOT_ORD_LINE_DUPL XXCSS_QOT_PREORD_LIN_DUP_S XXCSS_QOT_POSTORD_LINE_DUP_S

http://forums.cisco.com/ecom/web/cscc/supportarticles/-/kb/618408







Error Code: XXCSS_QOT_PREORD_LIN_DUP_S


Description: This line already appears on another quote with a status of Valid or Order Failed Submission. If you attempt to order service for an item on multiple quotes, your quote will fail order submission. Cause: This error occurs because the same product appears on at least one other quote that has not yet been ordered. There is no reason a product cannot appear on more than one quote as long as only one of the quotes is ordered. (You might, for instance, create several quotes for the same products to perform what-if scenarios by adjusting various price impacting attributes.) However, this informational message is provided to prevent you from ordered a product on multiple quotes, which will lead to an order submission failure. Note: This message appears when the line is duplicated on a quote that has not yet been submitted to order. The Warning-level error XXCSS_QOT_POSTORD_LINE_DUP_S will appear if the line is duplicated on a quote that has already been ordered, but has not yet been converted. This Warning-level error cannot be overridden. (See Related Error Codes.)

This informational message will not prevent you from ordering the quote. However, if you were unaware that the product had been added to multiple quotes, there are a number of options for reviewing and addressing the error:

1. You can review duplicate lines online by filtering the Error Details screen for the Error Code. You can then click the error icon on each line to open the Manage Duplicates pop-up window, which provides information and links to help you address the error. (See the CSCC Support Article “Manage Duplicates Pop-Up Windows” for more information.)

2. You can also download detailed information about the quotes on which this line is duplicated by performing a download from the Error Details screen and choosing ‘Errored Lines Duplicated Across Quotes’ on the ‘Quote Line Export’ pop-up. You can then use this information to ensure that you do not attempt to order the item on multiple quotes.

Related Error Codes

XXCSS_QOT_ORD_LINE_DUPL XXCSS_QOT_ORD_LINE_DUPL_S XXCSS_QOT_POSTORD_LINE_DUP_S







Error Code: XXCSS_QOT_POSTORD_LINE_DUP_S


Description: This item already appears on another quote with a status of Order in Progress or beyond. Attempting to order service for this item will result in an order submission failure. Cause: This error occurs because the same product appears on another quote that has already been ordered. This Warning-level error cannot be overridden. It is designed to prevent a product from being ordered on multiple quotes, which will lead to an order submission failure. Note: This message appears when the line is duplicated on a quote that has already been submitted to order. The Informational message XXCSS_QOT_PREORD_LIN_DUP_S will appear if the line is duplicated on a quote that has not been ordered yet. (See Related Error Codes.)

There are a number of options for reviewing and addressing the error: 1. To fix this error and order the quote, you must delete this

line. To do so, navigate to the ‘Error Details’ screen on your quote, locate the line showing this error, click the error icon to launch the ‘Manage Duplicates’ pop-up window. On this window, you can delete the line. (See the CSCC Support Article “Manage Duplicates Pop-Up Windows” for information and instructions.)

2. You can also download detailed information about the quotes on which this line is duplicated by performing a download from the Error Details screen and choosing ‘Errored Lines Duplicated Across Quotes’ on the ‘Quote Line Export’ pop-up. You can then use this information to ensure that you do not attempt to order the item on multiple quotes.



Related Error Codes

XXCSS_QOT_ORD_LINE_DUPL XXCSS_QOT_ORD_LINE_DUPL_S XXCSS_QOT_PREORD_LIN_DUP_S









Error Code: XXCSS_QOT_RSC_MISSING


Description: The system was unable to populate the Revenue Source Code on this line. Cause: When the product information was entered or imported onto the quote, the Revenue Source Code for this line was not populated.

1. Delete the line and add it again. 2. If the problem persists, open a Support case for

assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SER_QTY_EQLS_ONE


Description: Serialized products must have a quantity of one. Cause: A serialized product on a quote with a quantity greater that one would cause this error.

1. Please change the quantity to 1. 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco Staff for

assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SER_DUP_NCVR_INST


Description: Multiple serial numbers found. Cause: This error indicates that a Serial Number entered was found in the entered Product Family for multiple uncovered records in our system.

1. Select the correct product for the entered Serial

number from the matches in the ‘Manage Duplicate Error’ Popup screen.

2. Validate again to remove the error. 3. If error is not resolved, contact Cisco Staff for

assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SER_DUP_PRFY_DIF


Description: Multiple instances of the serial number entered were found in the Cisco database. Cause: This error indicates that a Serial Number entered was found outside the entered Product Family for multiple uncovered records in our system. Note that this error can occur when serial numbers are added using the spreadsheet upload process, Import/Export functionality, or the Add Line pop-up from the Line Items and Pricing screen. In all cases, you will need to use the Manage Duplicates pop-up window to resolve the error.

1. Click the red Error icon to display the Manage

Duplicates pop-up window. This window gives you detailed information on each instance of the serial number.

2. Use this window to select the correct instance of the serial number and revalidate the quote.

3. If the problem persists, open a Support case for assistance.


For detailed information on the Manage Duplicates pop-up window, see the CSCC Support Article “Manage Duplicates Pop-Up Windows.”

Related Error Codes

N/A

Error Code: XXCSS_QOT_SER_DUP_CVRG_E


Description: Due to a data condition a coverage line has been chosen by the system. Cause: A data condition caused our system to return the selected record.

1. No action required. 2. Contact Cisco Support if this is not the correct record.

Related Error Codes

XXCSS_QOT-612202







Error Code: XXCSS_QOT_SER_NOT_FOUND


Description: The serial number / PAK number entered was not found in the Cisco database and may be invalid. Cause: The line was added by a serial number / PAK number search and the serial number / PAK number could not be found in Cisco’s records. CSCC does not support adding serialized products to our records via a quote using the standard CSCC processes.

1. If you entered the serial number / PAK number

manually or by cut-and-paste, ensure that it was entered correctly.


3. If the system pulled the serial number / PAK number from an existing contract (as occurs when you Extend Service Coverage on a contract), or if you have verified the serial number / PAK number and contract access and the problem persists, open a Support case for assistance.








Error Code: XXCSS_QOT_SRV_BRAND_CODE


Description: Source Service Brand information for this line could not be found. Cause: As of the September Quarterly Release (August 30, 2009), CSCC automatically applies takeover discounts to takeover quotes. In doing so, the system references the Source Service Brand Code, Target Service Brand Code, BID Country, and Installed At Site ID Country. This error may appear on takeover quotes because the quote is missing Source Service Brand information. This error would occur in one of the following four scenarios:

1. The quote had not been accessed for 60+ days prior to August 30, 2009.

2. The quote contains uncovered minor lines.

3. The quote contains lines with an SIS98 Source Service Program.

4. The quote is a copy of an existing takeover quote.

Follow the workarounds for each of the scenarios described in the Steps for Resolution to remove the error.

Quote had not been accessed for 60+ days prior to August 30, 2009:

1. Select any line on the quote and change the Service Level to any other Service Level.

2. Select ‘Validate and Save’ and run validation either online or offline.

3. Return to the updated quote line and change the Service Level to the original Service Level.

4. Validate and Save the quote again. Quote contains uncovered minor lines:

1. Navigate to the Quote Summary Details screen. 2. Change the BID on the quote using the BID selector

icon. 3. Select ‘Validate and Save’ and run validation either

online or offline. 4. Change the BID back to the original BID. 5. Validate and Save the quote again.

Quote has either SIS98 Source Service Program lines (i.e. SIN, SS, SSP, etc.) OR it is a copy of an existing quote;

1. Ensure that the Target Service Program is the same as the Source Service Program.

2. If not, change the Target Service Level to one in the same Service Program as the Source Service Level.

Related Error Codes

XXCSS_QOT_TARGET_BRAND_CODE





Error Code: XXCSS_QOT_TARGET_BRAND_CODE


Description: Target Service brand is missing. Cause: As of the September Quarterly Release (August 30, 2009), CSCC automatically applies takeover discounts to takeover quotes. In doing so, the system references the Source Service Brand Code, Target Service Brand Code, BID Country, and Installed At Site ID Country. This error may appear on takeover quotes because the quote is missing Target Service Brand information. This error would occur in one of the following four scenarios:

1. The quote has not been accessed for 60+ days prior to August 30, 2009.

2. The quote contains uncovered minor lines.

3. The quote contains lines with an SIS98 Source Service Program.

4. The quote is a copy of an existing takeover quote.

Follow the workarounds for each of the scenarios described in the Steps for Resolution to remove the error.

Quote has not been accessed for 60+ days prior to August 30, 2009:

1. Select any line on the quote and change the Service Level to any other Service Level.

2. Select ‘Validate and Save’ and run validation either online or offline.

3. Return to the updated quote line and change the Service Level to the original Service Level.

4. Validate and Save the quote again. Quote contains uncovered minor lines:

1. Navigate to the Quote Summary Details screen. 2. Change the BID on the quote using the BID selector

icon. 3. Select ‘Validate and Save’ and run validation either

online or offline. 6. Change the BID back to the original BID. 4. Validate and Save the quote again.

Quote has either SIS98 Source Service Program lines (i.e. SIN, SS, SSP, etc.) OR it is a copy of an existing quote;

1. Ensure that the Target Service Program is the same as the Source Service Program.

2. If not, change the Target Service Level to one in the same Service Program as the Source Service Level.

Related Error Codes

XXCSS_QOT_SRV_BRAND_CODE





Error Code: XXCSS_QOT_SRV_SL_PRNT_CHLD


Description: The service levels chosen for the major- and minor-line products must be the same. Cause: Different service levels have been chosen for the major- and minor-line products in this configuration.

1. Modify the service level for either the major- or the

minor-line product using the Edit Line(s) function from the Action drop-down menu, then revalidate the quote.


Related Error Codes

N/A

Error Code: XXCSS_QOT_SL_SHEL_EST


Description: This Service Level is not priceable on an estimate. Cause: Estimates should not be used for Network-based service levels. This error indicates that Network-based service levels exist on an Estimate.

1. The service levels on these lines will need to be

changed or the lines will need to be removed. 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco

Related Error Codes

N/A

Error Code: XXCSS_QOT_ADV_SVCS_SKU_SHEL


Description: Only Shell Service Levels can be on a shell quote. Cause: This error indicates that shell quote service levels can't be on the same quote as equipment service levels. It assumes the user wants to create a shell quote.

1. Please remove the Shell Service Level lines or the

equipment lines. 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco

Related Error Codes

N/A





Error Code: XXCSS_QOT_INST_SITE_REQD


Description: This line requires valid Install Site information. The Install Site provided is either UNKNOWN or invalid. Cause: The Install Site that was entered or pulled from the existing contract is either UNKNOWN or was not found in the CSCC database. (Note that some older contracts can contain invalid or incomplete Install Site information.)

1. Verify that you have entered the correct Install Site. 2. If not, correct your entry by creating or searching for a

new site ID, and revalidate the quote. 3. If you have entered the correct Install Site, or if you

have corrected your entry and the problem persists, open a Support case for assistance.



Error Code: XXCSS_QOT_PROD_STS_QTY


Description: This product can only have a quantity of 1. Cause: A shell product was entered with a quantity of more than one.

1. Please change the quantity to 1. 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco

Related Error Codes

N/A







Error Code: XXCSS_QOT_SIT_CHLD_PRNT_DIF


Description: Child line Target Install Site must be the same as the parent line. Cause: Child product must be in the same site as the parent product. This error indicates that the child line is in a different site from the parent line. Data corruption might cause a child line to be in a different site than the parent line.

1. Please verify the child line target install site. 2. You should accept the preferred site suggested in the

error message. 3. Child lines do not normally allow site edits without

selecting the parent line as well. Therefore this option is offered in the error message.

4. Validate again to remove the error. 5. If error is not resolved, contact Cisco

Related Error Codes

N/A

Error Code: XXCSS_QOT_INST_SITE_INVL


Description: The Target Install Site provided for this line invalid. Cause: The Target Install Site that was entered or pulled from the existing contract is Invalid. (Note that some older contracts can contain invalid or incomplete Install Site information.)

1. Verify that you have entered the correct Target Install

Site. 2. If not, correct your entry by creating or searching for a

new site ID, and revalidate the quote. 3. If you have entered the correct Target Install Site, or if

you have corrected your entry and the problem persists, open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SHIP_TO_ID_INACT


Description: The Ship To address is in an invalid status. Cause: This validation ensures that only Ship-To addresses are used. The Ship-To address is the address to which the original equipment was shipped to. This may or may not be the current install site. Ship To addresses are used when there is no current install site available. A Ship to address could be terminated at the user's request. Simple company moves can cause such a request. The Ship To address might have been placed on a Hold status for various reasons such as returned mail, routine reviews, etc.

1. Please verify the Target Install Site. 2. You can change the Ship To address on the quote or

contact Cisco to inquire into the reason for the invalid status.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SYN_SITE_MASS_MAT


Description: Your request to update the site immediately on the contract has been sent to the contract for processing. Cause: This error indicates that the user requested a site change to be update immediately on the contract. It lets the user know the old site is still appearing on the quote because the request has not been fully processed. Making a site change while editing or adding a line and having checked the "Write Site Change to Contract Immediately" checkbox will produce this message.

1. This message will be removed when the site change

to the contract is completed and the old site is updated on the quote, or when another error message is returned stating that the site change could not be performed immediately and that it will be performed upon ordering the quote.


Related Error Codes

N/A





Error Code: XXCSS_QOT_SITE_CHNG_ORDR


Description: Your request to update the site immediately could not be processed so this change will happen when you order the quote. Cause: This error indicates that the user requested a site change to be update immediately on the contract but that the site change could not be performed. Certain site changes can't be performed on the contract before the quote is ordered. Site changes across price list territory and site changes on take over equipment would be examples of such site changes.

1. This message will be removed when the site change

to the contract is completed and the old site is updated on the quote, or when another error message is returned stating that the site change could not be performed immediately and that it will be performed upon ordering the quote.


Related Error Codes

N/A

Error Code: XXCSS_QOT_SYN_LINE_ADD


Description: Configuration lines have been added since the quote was created. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that Minor lines were added to a major line.

1. Accept the preferred value to import the child lines. 2. If you do not want coverage on these lines, you will

have to request Cisco staff to remove them from the quote if the intent is not to cover them on the contract.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SYN_COV_CHNG


Description: The coverage has recently changed on this product. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine Contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that coverage changes have taken place and asks the user to invalidate the line so that normal validations can be performed to see if the line is valid.

1. Please select the preferred value to revalidate the

line. 2. The User will have to remove the line and re-add it in

order to validate it. 3. Re-adding the line pulls additional information from

our records that is needed due to the recent coverage changes.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SN_RPLCD


Description: The system determined that the serial number on this line, <<old serial number>> was obsolete and replaced it with the correct valid serial number, <<new serial number>>. Cause: This message is informing you that CSCC automatically swapped out a replaced serial number with it’s replacement on a quote. This is to prevent data pollution and service entitlement issues since the most recent replacement serial number is added to the quote.

1. This informational message will not prevent the quote

from being ordered. 2. If you choose to keep the original serial number on the

quote, contact Cisco Support for assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SYN_SRC_CON_CHNG


Description: This contract number has recently changed on this product. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that the product has moved to another contract and asks the user to choose the old contract number or the new contract number.

1. Please select the proper contract. 2. Changing the contract number will not cause a loss of

price protection but subsequent validation might cause this line to become invalid.

3. You can select the old contract number or a new contract number.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SYN_SRC_SL_CHNG


Description: This service level has recently changed on this Product. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that the service level has changed on the product and asks the user to choose the old service level or the new service level.

1. Please select the proper Service Level. 2. You can choose the old service level or the new

service level

Related Error Codes

N/A





Error Code: XXCSS_QOT_SYN_SRC_SITE_CH


Description: The site has recently been changed on the contract. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that the install site has changed on the product and asks the user to choose the old install site or the new install site. This message is for a non-price impacting site move.

1. Please select the proper site. 2. Selecting the preferred value will not affect price

protection because this site is on the same price list. 3. You can choose the old install site or the new install

site.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SYN_COTERM_CHNG


Description: The co-term date on the contract has recently changed. Please verify the end date. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that the co-term day and month on the contract has changed and asks the user to choose the existing quote end date and a date that would match the contract's co-term date.

1. Please verify the End Date. 2. You can choose the end date on the quote or choose

to match the co-term date on the contract

Related Error Codes

N/A





Error Code: XXCSS_QOT_SYN_LINE_DELT


Description: This priced line was removed from the configuration. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that Minor lines were removed from a major line in our records.

1. Please select the preferred value to delete the line. 2. You will need to accept the Preferred Value to remove

the minor line from the quote.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SYN_RMA


Description: This item is in an invalid status. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that there has been a status change on the product. If we have a replacement Serial Number in our records, we suggest accepting the replacement value.

1. Please verify the End Date. 2. The user will have to accept the replacement serial

number if one is suggested. If not the user will need to delete the line.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SYN_NOT_RMA


Description: This item is in an invalid status. Cause: This error indicates that the piece of equipment recently has a change in status. It is now in an invalid status. The equipment might have been returned or scrapped.

1. Please delete the line. 2. Delete the line if you agree that it is no longer an

active piece of equipment. 3. If you think this is in error, open a support case. 4. Cisco personnel might be able to change the status of

the item. 5. In any case, the equipment will probably still have to

be deleted and re-added to the quote in order to have the most current information about the equipment on the quote.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SYN_QTY_CHNG


Description: The quantity on this line has changed. Cause: When the quote or estimate is created a snapshot of the contract and equipment information is put onto the quote. Routine contract and equipment maintenance can still take place. Such updates are messaged on the open quote so that the user can choose the correct value. Quote values will be written to the contract upon ordering and they will overwrite contract values. This error indicates that there has been a quantity change on the product. A larger quantity was split into separate lines. Some products are not serialized and they can have a quantity of more than one. If coverage changes on part of the quantity, we need to split the line to show the newly covered portion on a different line from the old line.

1. Please accept the preferred value to acknowledge the

change. 2. The user simply needs to acknowledge that they see

the line has been split. 3. The part of the line that was recently impacted might

display other errors on it if it were renewed and causes a duplicate coverage situation on the current quote.

Related Error Codes

N/A





Error Code: XXCSS_QOT_BILL_CONT_CHK


Description: Cisco's databases indicate that the Contract Number(s) on this line are not associated with the Bill To ID on this quote. Cause: This error typically occurs when the user’s organization has multiple Bill To ID, and the Bill To ID on the quote does not match the Bill To ID on the contract.

1. If your organization has multiple Bill To IDs, verify that

the Bill To ID you have specified is correct, and if not, change the Bill To ID and revalidate the quote.

2. If the Bill To ID specified is correct, access the contract from the Contract Manager to determine why there is a discrepancy between the Bill To ID on the contract and the Bill To ID on this quote.

3. If you cannot resolve the discrepancy, open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_BILL_SCHEDULE


Description: Quoting does not support changes to contract lines with Periodic Billing Schedule. Only renewals are supported. Cause: Quotes with periodic billing arrangements cannot have service level changes because the credit needs to be calculated manually. This error indicates that the service level was changed on a line with periodic billing.

1. Please verify this line. 2. Change the service level back to the original level. 3. Contact Cisco Support for further assistance in

changing the service level.

Related Error Codes

N/A





Error Code: XXCSS_QOT_DEAL_ID_APPR


Description: The Deal ID provided for this non-standard quote has not been approved. Cause: A valid Deal ID is required for this type of non-standard quote. Cisco has a system which assigns Deal IDs to certain types of Non-Standard deals.

1. Verify that you have entered the correct Deal ID, and

if not, correct your entry and revalidate the quote. (See the CSCC Support User Guide section "Handling Non-Standard Quotes" for details).

2. If you are certain of your entry and the problem persists, open a Support case for assistance.

Related Error Codes

NA

Error Code: XXCSS_QOT_DEAL_NOT_NS_TYPE


Description: Your non-standard deal quote requires a non-standard deal type.

1. Assign a Deal ID to your quote which is a non-

standard deal type. 2. Contact your Account Manager or log a support case

for assistance.

Related Error Codes

NA

Error Code: XXCSS_QOT_HDR_CON_CURR_DIFF


Description: The currency of the target contract for this line does not match the currency of the Bill To ID on the quote. Cause: Each Bill To ID has a currency associated with it. This Bill To currency must be the same as the currency on all target contracts listed on the quote.

1. You can fix this error by modifying the Bill To ID on

the quote or the target contract on the line, or by changing the target contract to NEW.

2. If these options are not possible or do not fix the error, open a Support case for assistance


When a quote is ordered, the Bill To ID on the quote is written to all the target contracts, regardless of whether the entire contracts are being renewed or only a few lines. The currencies associated with untouched contract lines should not be changed, so the currency associated with the quote Bill






To ID must match the currency of the target contracts. You can change the Bill To ID on a quote if your organization has multiple Bill To IDs. To do so, go to the Quote Summary Details screen and edit the Bill To ID field. To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details.






Error Code: XXCSS_QOT_NSTD_DEAL_ID_REQD


Description: A Deal ID is required for this non-standard quote. Cause: A valid Deal ID is required for this type of non-standard quote. Cisco has a system which assigns Deal IDs to certain types of Non-Standard deals.

1. If you have a Deal ID and are quoting in the Standard

Quoting workflow, enter it in the Settings section of the Quote Summary Details screen.

2. If you have a Deal ID and are quoting in the Quick Quoting workflow, select “Set or Edit Deal ID/ePromo Code” function in the Pricing dropdown menu on the Quoting screen and enter a valid Deal ID.

3. If you do not have a Deal ID, open a Support case to determine how you can obtain one.

4. If you have entered a valid Deal ID provided by Cisco, and the problem persists, open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_NS_D_ID_NOT_FND


Description: The Deal ID provided for this non-standard quote is not valid and was not found in the Cisco database. Cause: This error indicates the Deal ID entered does not match any deal IDs in our systems. Certain types of quotes require a Cisco issued Deal ID.


if not, correct your entry and revalidate the quote. 2. Contact your Cisco Account Manager for assistance. 3. If this does not resolve the issue, open a Support case

for assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_DEAL_EXPIRED


Description: The Deal ID provided for this non-standard quote is expired. Cause: This error indicates the Deal ID entered is expired.


if not, correct your entry and revalidate the quote. 2. If you are certain of your entry and the problem

persists, open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_MDM_DEAL_VAL_FAIL


Description: The Deal ID provided for this non-standard quote is not valid. Cause: This error indicates the Deal ID entered is invalid.

1. Verify that you have entered a valid Deal ID, and if

not, correct your entry and revalidate the quote. 2. If you are certain of your entry and the problem


Related Error Codes

N/A

Error Code: XXCSS_QOT_NET_PRICE_150_VAL


Description: The Quote Net Price on the quote exceeds the approved Deal Net Price. Cause: This error occurs if the net amount on the quote exceeds 150% of the approved net amount on the deal.

1. Remove the Deal ID and enter a new Deal ID that

when applied has a value that does not exceed the Quote Net Amount.

2. If you cannot resolve, open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_EPRM_INACTIVE


Description: The Promotion entered is not yet active. Cause: The promotion has a future date.

1. The entered Promotion has not started yet. Please

enter an active and eligible Promotion to receive discounts. For more details, please contact your Cisco Account Manager.

Related Error Codes

XXCSS_QOT_EPRM_INVALID

Error Code: XXCSS_QOT_EPRM_INVALID


Description: The ePromo code that has been entered is invalid. Cause: The ePromo Code provided is not valid. Please check your entry and enter a valid ePromo Code. If you wish to continue with a standard quote please leave the ePromo Code field blank and continue with the normal process.

1. Verify that the correct ePromo code has been entered. 2. If you do not a valid ePromo code, open a Support

case to determine how you can obtain an active one. 3. If you are certain of your entry and the problem


Related Error Codes

XXCSS_QOT_EPRM_INACTIVE

Error Code: XXCSS_QOT_DEAL_EPRM_SYS_DOWN


Description: Your request for discount application cannot be submitted at this time. Cause: The EPRM system is down. The support team has been notified of the issue and is diligently working to resolve the problem.

1. Reenter Deal ID or ePromo code again at a later time

when the EPRM system is back up. 2. Remove the Deal ID and/or ePromo Code values from

the quote. 3. If this does not resolve the issue, open a Support case

for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_DEAL_NOT_APPR






Description: Deal ID on the quote is not approved or has been rejected. Cause: Quote is invalid because Deal ID entered on the quote is not Approved. The quote will remain invalid, until further action is completed for this Deal ID.

1. Please remove or replace this Deal ID with an alternate

Deal ID to proceed. 2. Contact your Cisco Account Manager for assistance. 3. If this does not resolve the issue, open a Support case

for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_DEAL_FULL_CONSUME


Description: Deal ID on the quote is fully consumed or has a “Lost” status. Cause: Quote is invalid because Deal ID entered on the quote is fully used for the amount approved (Fully Consumed) or has been given a “Lost” status. The quote will remain invalid, until further action is completed for this Deal ID.



for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_DEAL_NEGO_PENDING


Description: Deal ID on the quote is going through the approval process. Cause: Quote is invalid because Deal ID entered on the quote is Approval in Process. The quote will remain invalid, until further action is completed for this Deal ID.



for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_DART_VAL_FAIL






Description: Deal ID on the quote is going through the approval process. Cause: The quote is invalid because the Deal ID entered on the quote has a Deviation (DART) associated with it.

1. Reenter Deal ID or ePromo code again at a later time when the EPRM system is back up.

2. Remove the Deal ID and/or ePromo Code values from the quote.

3. If this does not resolve the issue, open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_2T_TC_GU_ERR


Description: The target contract entered on the quote is not associated with the Reseller Bill To ID on the quote. Cause: The target contract Bill To ID on the quote is not associated with the Reseller Bill To ID on the quote.

1. Verify that the correct target contract has been

entered. 2. Enter a different target contract that is associated with

the Reseller Bill to ID on the Quote. 3. Enter a target contract as “NEW” on the quote. 4. If you cannot resolve the discrepancy, open a Support


Related Error Codes

N/A

Error Code: XXCSS_QOT_EPRM_INVALID


Description: The Promotion entered is not valid. Cause: The ePromo code is invalid.

1. The entered promotion is not valid; please verify you

have entered a correct and eligible promotion code to receive discounts.

2. If the entry is correct and problem persists, please remove the promotion code and proceed further. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A





Error Code: XXCSS_QOT_MJR_INFO_ERR_MNR


Description: One or more minor lines on the quote have error(s). Cause: One or more or the minor items associated to a major line has an error(s).

1. Delete the errored minor line associated with the

major line for the following messages: a. The product number on this line is invalid b. Support for this product is no longer available

2. For any other minor line error, please open a support case to delete the minor line associated with the major line.


Minor Lines can be deleted by using “Delete Lines” from the Lines dropdown menu on the Quoting screen in Quick or the Action drop-down menu on the Line Items and Pricing or Error Details screens.

Error Code: XXCSS_QOT_PRP_PRIC_CHNG


Description: A price impacting edit has taken place on the line. Price protection has been removed and the line will need to be revalidated and repriced. Cause: This error indicates when the user makes price-impacting edits. This is simply to let the user know that the line will be repriced.


Related Error Codes

N/A





Error Code: XXCSS_QOT_PRCP_SIXTY_DAYS


Description: Price Protection is only valid for 60 days. Price Protection period has been reset. Cause: When a line becomes valid, price protection is established and a price protection date is set. If the line is not touched for 60 days, it will pass the price protection expiration date and be repriced.

1. No action is required. 2. The user should look to see if any lines are

approaching the 60 mark when they are preparing a PO and about to order the quote.

3. A reset priced line would cause the quote total to change and require a new PO.

Related Error Codes

N/A

Error Code: XXCSS_QOT_PRC_CHNG_PRT_LINE


Description: The price has decreased on this price protected line. Cause: Lines are price protected from the time their status is Valid. Price decreases and discount increases are messaged the first time the quote is opened each day. The user can accept the decreased price any time that day. If the price goes back up, the messages are removed. There is no messaging for quotes which have no activity and are not opened. Typically non-US$ prices change monthly because of conversion rate adjustments. Price list are typically adjusted twice a year. Discounts can be renegotiated and change any time.

1. Please choose to keep the current price or accept the

lower price. 2. The existing price might be kept because the lower

price is insignificant and the user already has a PO for the old order amount.

Related Error Codes

N/A





Error Code: XXCSS_QOT_EST_INST_SIT_INVL


Description: The Target Install Site, converted from the Estimate, is not the same as the Source Install Site in our records. Cause: Because estimates are used to try different pricing parameters to price a line, when they are converted to quotes This error indicates that our records show a different site address than the converted quote. Site addresses are copied back to our records from the quote when it is ordered so it is important the user confirms any discrepancies. Estimates do not display a column for the site address which is currently on the contract but quotes do.

1. Please verify the Target Install Site. 2. Choose which address is correct.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SN_PRD_NUM_REQD


Description: This line requires a valid serial number and product number before it can be quoted. Cause: If you added the line by serial number, a problem with the data may be preventing the product number from being added. If you added the line by product number, it may be a serialized product that requires a valid serial number before it can be quoted. The product number and serial number fields cannot be edited after a line is added.

1. If you added the line by serial number, contact

Support for assistance. 2. If you added the line by product number, you must

delete the line and add it again by serial number to fix the error.

3. If adding the product again by serial number does not resolve the error, open a Support case for assistance.


Once a line has been entered, the Serial Number and Product Number fields cannot be modified. This is why you must delete the line and add it again with the correct information. To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. To add a line, use the 'Add Line' function from the Line Items and Pricing screen. See the CSCC User Guide for details.






Error Code: XXCSS_QOT_PRD_NUM_INVL


Description: The product number on this line is invalid. Cause: To provide a price for a product, the system requires a valid Product number. This error indicates that the product number entered on the line is invalid.

1. Verify that the product number entered is correct. 2. If not, delete the line and add it again using the correct

product number. 3. If you are certain of your entry and the problem



Once a line has been entered, the Serial Number and Product Number fields cannot be modified. This is why you must delete the line and add it again with the correct information. To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. To add a line, use the 'Add Line' function from the Line Items and Pricing screen. See the CSCC User Guide for details.

Error Code: XXCSS_QOT_PROD_STS_LINE


Description: This product can only appear on the quote once. Cause: The Advanced Services 3.5 sales program only allows one STS Support product to be on a quote. This error indicates that this product appears on multiple lines.

1. Please delete duplicates. 2. You will have to remove the duplicate STS Support

lines.

Related Error Codes

N/A






Error Code: XXCSS_QOT_QTY_MORE_IB


Description: The quantity entered for this product is greater than the quantity listed in Cisco's records. Cause: The product quantity for a single quote line cannot exceed the quantity listed in Cisco's service contract records.

1. To quote services for additional quantities, reduce the

quantity on this line and add a new line for the additional quantities desired.

2. If you feel Cisco's records are inaccurate, open a Support case for assistance.


To add a line, use the 'Add Line' function from Action drop-down menu on the Line Items and Pricing screen. To modify a line, use the ‘Edit Line' function from the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details.






Error Code: XXCSS_QOT_TO_FULL_CONTRACT


Description: One or more lines from the original contract are missing from this quote. A quote for a service level change on an existing contract cannot retain the source contract number unless all lines are included. Cause: In order to change the service level on an entire contract and retain the same contract number the following conditions must be met. 1) All contract lines must be changed to the new service level 2) The begin date of the new coverage must be today or in the past 3) All lines must have the same begin date 4) Lines with a signed status (with begin dates in the future) can’t have their service levels changed. All of these conditions are checked when the user orders the quote but not when the user validates the quote. These validations take a long time to complete and therefore they are not run during simple quote validation. This error indicates that the quote does not contain all of the lines on the contract. A list of the missing lines is emailed to the user who ordered the quote.

1. Add the missing lines from the original contract or re-

set the target contract field to NEW, then revalidate the quote.

2. If this is not possible, open a Support case for assistance. (For detailed information, see the section "Service Level Change with the Same Contract Number" in the CSCC User Guide.)

Related Error Codes

N/A

Error Code: XXCSS_QOT_QTY_TOO_GREAT


Description: Quantity can't be greater than 99,000 Cause: This error indicates that the quantity of a line can't be more than 99,999

1. Please change the quantity to less than 99,999.

Related Error Codes

N/A






Error Code: XXCSS_QOT_SREG_NFND


Description: Sales Region is invalid. Cause: Sales regions are assigned to quotes for various tracking purposes. This error indicates when the entered sales region is not found in our records.

1. Please verify the Sales Region. 2. The sales region can be removed and a valid sales

region can be entered.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SIGNED_CONTRACT


Description: A quote for a service level change on an existing contract cannot retain the source contract number if the line has a status of Signed, which indicates that the Coverage Begin Date for this line is in the future. Cause: To quote a service level change that retains the existing contract number, the line must not have a status of Signed.

1. Advise the user to wait until the status of this line

changes to Active, which occurs on the contract's Coverage Begin Date, and then revalidate the quote.









Error Code: XXCSS_QOT_CON_CHID_PRNT_DIF


Description: The target contract number for this minor line must be the same as the target contract number for the major line. Cause: A minor product must be on the same contract as its parent product. This error indicates that the minor line is in a different site from the parent line. Data corruption might cause a child line to be on a different contract than the parent line.

1. Verify that you have entered the

correct target contract number for the major and all associated minor lines.

2. If not, correct your entries and revalidate the quote.

3. If this is not possible or does not resolve the issue, open a Support case for assistance.



Error Code: XXCSS_QOT_CON_SITE_CUST_TRG


Description: The Target Site of this line does not appear to belong to the customer(s) on the Target Contract. Cause: Having a different contract for each end customer makes it easier to track the equipment or facilitate takeovers of the contract by another partner. This error indicates that an install site does not belong to one of the customers already existing on the contract. When a new site is being used on equipment being added to an existing contract, it must belong to one of the existing customers on the contract.

1. Please select a different Target Site or

Target Contract. 2. Change the site or change the target

contract for the line.

Related Error Codes

N/A






Error Code: XXCSS_QOT_SL_PRIC_REQD


Description: The service level specified on this line requires that you enter a Service Net Price. Cause: For some service levels, the system does not calculate a Service Net Price. For these service levels, the user must enter this value.

1. Select Edit Line from the Action drop-

down menu. 2. Enter the correct price in the Service

Net Price field under Pricing.

Related Error Codes

N/A

Error Code: XXCSS_QOT_2T_RESELLER_REQD


Description: To order the quote, a Reseller Bill To ID must be selected on the quote. Cause: Reseller Bill To ID on the quote was not selected. A Reseller Bill To ID must be selected using the Reseller picker or by entering the Reseller Bill To ID freeform in the available field.

1. Enter the Reseller Bill To ID freeform in

the Reseller Bill To ID field on the Quote Summary Details screen in Standard quoting or the Quoting screen in Quick quoting.

2. Select the Reseller Bill To ID picker and select the appropriate Reseller from your address book .

Related Error Codes

N/A





System Limitation Errors

Error Code: XXCSS_QOT_QQ_THRESHOLD_ERR


Description: Quote(s) created using the Quick Quoting workflow are limited to 45 major lines and 5 installed-at sites. Cause: Quote(s) have exceed the maximum number of major lines or installed-at sites and they cannot be processed using the Quick Quoting workflow.

1. Quote(s) must be processed in the

Standard Quoting workflow. 2. Move to the Standard Quoting

workflow

Related Error Codes

N/A

Error Code: SCSRV1021


Description: Midterm downgrade transactions are prohibited for distribution quoting and ordering. You can only change the service level on a contract once the service contract has expired. Cause: If you attempt to perform a downgrade on a piece of equipment that is already covered on a different service level, you will receive this error.

You can only change the service level on a contract once the service contract has expired.

Related Error Codes

SCSRV1022 SCSRV1023







Description: Mid-term upgrades cannot be processed in both Quick and Standard Quoting workflows if the distributor on the contract line does not match the distributor on the quote. Cause: The distributor on the contract line does not match the distributor on the quote.

The quote must be created with the same distributor that is on the contract.

Related Error Codes

SCSRV1021 SCSRV1023



Description: Mid-term upgrades cannot be processed through Quick Quoting workflow; they must be completed through the Standard Quoting workflow. Cause: Mid-term upgrade is being attempted in the Quick Quoting workflow.

Mid-term upgrade must be processed in the Standard Quoting workflow.

Related Error Codes

SCSRV1021 SCSRV1022



Description: Mid-Term Upgrade of a Try and Buy Contract is not allowed.

Cause: A Takeover attempt of Contract before it has reached its end date.

1. Select the Preferred Value to resolve

this error.

2. If this is not possible, or if the error is not corrected, open a Support case for assistance

Related Error Codes

N/A





Error Code: XXCSS_QOT_QM_ADV_FN_NOT_AVAIL


Description: In Quote Manager and Advanced Search, the following actions are not allowed for Quick Quote:

1. Email 2. Download 3. Set Up Invoice Schedule 4. Set Up PO Line Reference

Cause: The actions listed above were attempted to be used from the Quote Manager or Advanced Search screens in the Action dropdown Menu.

If the actions listed in the description were attempted from the Quote Manager or Advanced Search screens, an error message will appear with instructions on where that action can be completed.

Related Error Codes

N/A

Error Code: XXCSS_QOT_ORDER_FN_NOT_AVAIL


Description: The ability to Proceed to Order from the Quote Manager screen for users without ordering access is not available. The ability to Cancel Order Submission from the Advanced Search screen for users without ordering access is not available. Cause: If a user without ordering access tries to Proceed to Order from Quote Manager, or a user attempts to Cancel Order Submission from Advanced Search, an error will result.

When ordering a quote from Quote Manager, or cancelling an order submission from Advanced Search, the user MUST have ordering access.

Related Error Codes

N/A





Requested Service Level Errors

Error Code: SCDAT9021


Description: End Date is invalid. Check end date for the below conditions. 1. The one-time less-than-12-month co-term allowance has already been used, and renewal coverage of 12 months or more is now required 2. The Coverage End Date on the quote line results in a coverage period that is less than the minimum coverage period allowed for the service level. Cause: Duration of the quote line is less than the minimum duration allowed for services like SBS, SBS4, SNT3.

Service coverage must be greater than or equal to the standard minimum duration for this service level (typically 12 months). Please select the Preferred Value for the coverage end date. In rare cases, and with clear business justification, an override of these agreed Terms & Conditions may be granted. To make such a request, download and complete the Override Request Form, then open a case with Support and attach the completed Request Form to the case.

Related Error Codes

N/A



Description: End Date is invalid. Check end date for the below conditions. 1. The one-time less-than-12-month co-term allowance has already been used, and renewal coverage of 12 months or more is now required 2. The Coverage End Date on the quote line results in a coverage period that is less than the minimum coverage period allowed for the service level. Cause: Duration of the quote line is less than the minimum duration allowed for services like SBS, SBS4, SNT3.

Service coverage must be greater than or equal to the standard minimum duration for this service level (typically 12 months). Please select the Preferred Value for the coverage end date. In rare cases, and with clear business justification, an override of these agreed Terms & Conditions may be granted. To make such a request, download and complete the Override Request Form, then open a case with Support and attach the completed Request Form to the case.

Related Error Codes

N/A

Error Code: SCASL1001


https://www.cisco.com/E-Learning/pa/gfo-cscc-training/Validation_Reinstatements/CSCC_Minimum_Duration_Override_Form.doc








Description: The service level chosen is not available at this Install Site location. Cause: Some Cisco services cannot be provided at all locations.

1. Check the service program availability

using the Cisco Service Availability Matrix at http://tools.cisco.com/apidc/sam/search.do.

2. Verify that you have chosen the correct Service Level and entered the correct Install Site.

3. If not, correct your entry by creating or searching for a new site ID, and revalidate the quote.

4. If you are certain of your entries and the problem persists, open a Support case for assistance.

Related Error Codes

N/A

http://tools.cisco.com/apidc/sam/search.do








Description: You are not eligible to quote this service based on Cisco service program eligibility rules. Cause: The error can occur for one of the following reasons: As a 1-Tier Partner or Reseller, the organization referenced in your user profile is not setup to order the selected service level, or the Install Site ID is associated to an ineligible country according to Cisco’s service program rules. As a Disti organization, the Reseller Bill-to ID referenced in your quote is not setup to order or is ineligible for the selected service level OR the Install Site ID is associated to an ineligible country according to Cisco’s service program rules.

If you are using an incorrect Install Site, select a different value for this line and revalidate the quote. If the Install Site is correct, select an eligible service level from the options presented in the Error Details pop-up window and revalidate the quote. If you are operating as a Disti and both the service level and the Install Site are correct, select an eligible Reseller and revalidate the quote. If you are unable to resolve this error after changing the Install Site ID; the Service Level; and/or Reseller when operating as Disti, open a Support case for assistance.


To modify the service level on a line, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. You can change the Bill To ID on a quote if your organization has multiple Bill To IDs. To do so, go to the Quote Summary Details screen and edit the Bill To ID field. See the CSCC User Guide for details. Related Error Code: SCCUS1001








Description: The service level chosen is not available for this product. Cause: This error indicates that the requested service is not available for the product.

1. Verify that the service level is correct. 2. If not, choose a different service level

or use the Preferred Value provided, then revalidate the quote.



Before contacting Support, you can use the Cisco Service Availability Matrix (SAM) to confirm that the service level desired is not available for the product being quoted. The SAM tool is available at the following URL: http://tools.cisco.com/apidc/sam/search.do

Error Code: SCCON1004


Description: The service levels selected on the quote are not compatible with the service levels on the target contract. Cause: Service levels on a quote must be compatible with service levels on the target contract. In this scenario, you must create a separate contract if you wish to order these services. For example: One type of SMARTnet service cannot be ordered on the same contract as a different type of SMARTnet service, such as Next Business Day and 2 Hour SMARTnet services. These service levels are not compatible on the same contract. Thus, you need to blank out the contract number on the quote line.

1. Choose a different service level. 2. If this is the service you want to order,

edit the quote and enter “New” in Target Contract field.












Description: The service level chosen is not available for one or more lines in this configuration. Cause: One or more of the minor lines under a major line have invalid service levels.

1. Verify that the service level for the

major line is correct. 2. If not, choose a different service level

and revalidate the quote. 3. Verify that the service levels for the

minor lines are correct and consistent with the major line.

4. If not, choose different service levels, then revalidate the quote.

5. If these options are not possible or do not resolve the issue, open a Support case for assistance.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. (See the CSCC User Guide for details.) Before contacting Support, you can use the Cisco Service Availability Matrix (SAM) to confirm that the service level desired is not available for the product being quoted. The SAM tool is available at the following URL: http://tools.cisco.com/apidc/sam/search.do







Error Code: XXCSS_QOT_SER_NEW_COVERAGE


Description: Service coverage for this product has already been renewed for the dates requested. Cause: Cisco's records show that service for this product has already been renewed.

1. You can verify coverage on this

product by conducting a serial number search using Search CSCC.

2. If you feel Cisco's records are inaccurate, open a Support case for assistance.


For information on searching CSCC, see the CSCC User Guide section, Conducting Basic Search.

Error Code: XXCSS_QOT_SL_REQD


Description: A target service level has not been chosen for this product. Cause: If any of your quote lines are missing a Service Level, you will not be able to proceed with the ‘Validate’ or ‘Validate and Save’ process.

This pre-validation check is in place to ensure that every line on your quote contains the key attributes that are needed to generate pricing and verify service availability before you resolve any other errors which may occur.

1. Verify that all required information has

been entered for this product, as other missing information can sometimes prevent the Service Level field from being populated as expected.

2. Once all required information is entered, choose a service level for this line and revalidate the quote.


Related Error Codes

N/A






Target Contract Errors

Error Code: XXCSS_QOT_CON_MISS


Description: Target Contract Number cannot be null. Cause: If any of your quote lines are missing a Target Contract Number, you will not be able to proceed with the ‘Validate’ or ‘Validate and Save’ process.


1. Ensure that all line(s) have Target Contract Number (can be ‘NEW’) by selecting the line checkbox(es) which contain this error and using the ‘Edit Line’ functionality from the Action drop down. This will enable you to apply a Target Contract Number to single or multiple lines.

2. Revalidate your quote. 3. If you have additional errors on your

quote due to key missing data, you will not be able to validate your quote until all key fields have been entered. However, you can still save your changes by clicking ‘Save’.

4. Please open a support case if the problem persists.

Related Error Codes

N/A

Error Code: XXCSS_QOT_TARGET_CONTRACT_INV


Description: Target Contract cannot be a Try and Buy Contract. Please select a non-Try and Buy Contract number or select 'NEW'. Cause: Edit or Upload of Quote line to a Try And Buy Contract number.

1. Edit line to a non-Try and Buy Contract

number or ‘NEW’.







Description: The Target Contract number is not found. Cause: This error indicates that the contract number does not exist in the database.

1. Verify the target contract 2. The target contract number needs to

be changed if incorrect 3. Use the ‘Edit Line’ pop-up window to

edit the target contract number 4. Validate again to remove the error 5. If error is not resolved, contact Cisco

Staff for assistance

Related Error Codes

N/A



Description: The status of the target contract you have specified is Invalid. Cause: Renewed service coverage cannot be added to an Invalid contract. The target contract has an invalid status.

1. Verify that you have specified the

correct target contract, and if not, correct your entry and try again.

2. You can also specify a different target contract.

3. If you feel the Invalid contract status is in error, contact Support for assistance.

Related Error Codes

N/A







Description: The service level selected for this line is not compatible with the service level(s) on the Target Contract. Cause: When quoting a Service Level change (upgrade or downgrade), if the Coverage Start Date of the new service level is a future date, the system checks to ensure that the new service is compatible with the service level on the target contract. The error is displayed if the user quotes a non-compatible service level with a future Coverage Start Date. The service level compatibility is indicated in the Service Compatibility Report.

1. Check the Service Compatibility Report

(General > Important Links > Service Compatibility Report)

2. Ensure that the new service level being quoted is marked as ‘Y’ against the service level on the target contract.

3. Modify the lines on the quote and change the service level, or delete the lines and re-quote them with the compatible service level, or create a new quote with the required service level.






Description: The Source Contract is in an invalid status. Cause: This error indicates that the source contract has an invalid status (Valid statuses are; Active, Signed, QA Hold, Overdue).

1. Contact Customer Service to

investigate the contract's status. 2. The serial number can be removed

from the quote or customer support can be contacted to investigate the contract status.

Related Error Codes

N/A








Description: The source contract number on this line was not found in the Cisco database. Cause: This error indicates that the source contract does not exist.

Do one of the following: 1. If this quote was created by extending

service coverage on an existing contract, open a Support case for assistance.

2. If this line was added by serial number, delete the line and add it again, then revalidate the quote. If this is not possible or does not resolve the issue, open a Support case for assistance.










Description: The Global Ultimate ID on the source contract is different from the Global Ultimate ID on this quote. Cause: This error occurs when you are adding products to a quote using an existing source contract number. It indicates that the Global Ultimate (GU) ID on the source contract does not match the GU ID on the quote. A GU is the data point used in Cisco’s records to associate all branches of a corporation to a common, overarching entity. Each GU has a unique ID number used to identify it in Cisco’s databases. The system checks to see if the GU ID on the source contract matches the GU ID on the quote, which indicates that you have rightful access to the contract and can therefore quote a renewal. (The only way to quote a renewal on a contact under another partner’s GU ID is to process a Takeover.) Because the GU ID is associated with the Bill To ID on the quote, your options for resolving this error involve either processing a Takeover or modifying the Bill To ID.

1. If this is a Takeover quote, go to the

Quote Summary Details screen, select Take Over from the Action drop-down menu, and execute the required legal agreement to process the takeover.

2. Otherwise, you can clear this error by changing the Bill To ID on the quote to match the Bill to ID of the source contract, deleting the line from this quote, and/or quoting this line on a different quote.

3. If this is not possible, contact Support for assistance.


For detailed information on takeovers, see the CSCC Takeovers Job Aid. You can change the Bill To ID on a quote if your organization has multiple Bill To IDs. To do so, go to the Quote Summary Details screen and edit the Bill To ID field. In order to do this, your CCO user ID must be associated with the desired Bill to ID in your organization’s Customer Profile. See the CSCC User Guide for details.









Description: Either the target contract number is invalid or it specifies a contract you are not allowed to access.


correct Target Contract Number. 2. If not, correct your entry and revalidate

the quote. 3. If you have entered the desired number

and feel you should have access to this contract, use the Register Contracts feature (under the Administration tab) to request access to this contract, or open a Support case for assistance.


You can edit the target contract number on a line by selecting the line, choosing ‘Edit Line’ on the Action drop down menu, and editing the Target Contract field. See the CSCC User Guide for details.



Description: This item is not on the source contract specified. Cause: This error indicates that the source contract does not have the specified item. This error cannot normally happen because the system uses the Serial Number of the item to find the Source Contract Number or it uses the Source Contract Number to find the item. So there can normally not be a mismatch between these two values. This can only happen if there is some sort of data corruption issue.

1. Verify the selected item and the source

contract. 2. The quote data seems to be corrupted. 3. The item can be removed from the

quote or customer support can be contacted to investigate the contract status.

Related Error Codes

SCCON5003









Description: The source contract number associated with the serial number on this line is invalid, or it specifies a contract you are not allowed to access. Cause: This error can be caused by an incorrectly entered serial number or a contract access issue.

1. Verify that the serial number was

entered correctly, and if not, correct the entry and try again.

2. If the serial number is correct, verify that you have access to the source contract. You can use the Register Contracts feature (under the Administration tab) to request access to the contract, or open a Support case for assistance.

Related Error Codes

N/A





Multiple Quote Upload Errors

Error Code: XXCSS_MQU_MANDATORY


Description: The mandatory fields were missing in the Multiple Quote Upload file. Cause: The mandatory fields were not populated in the Multiple Quote Upload file that was uploaded. The mandatory fields are: 1. Quote Reference 2. Distributor Bill-to-ID 3. Reseller Bill-to-ID


Quote References, Disti and Reseller Bill-to-IDs into the Multiple Quote Upload file.

2. Re-upload the Multiple Quote Upload file.

3. If you have corrected your entry and the problem persists, open a Support case for assistance.

Related Error Codes

XXCSS_MQU_MISMATCH

Error Code: XXCSS_MQU_MISMATCH


Description: The mandatory fields were mismatching in the Multiple Quote Upload file. Cause: The mandatory fields were not populated in the Multiple Quote Upload file that was uploaded. The mandatory fields are: 1. Quote Reference 2. Distributor Bill-to-ID 3. Reseller Bill-to-ID


Quote Reference, Disti and Reseller Bill-to-IDs into the Multiple Quote Upload file.



Related Error Codes

XXCSS_MQU_MANDATORY





Error Code: XXCSS_MQU_QR_UNIQ


Description: The Quote reference you provided in the Quote Reference field has already been used before in a previous upload and is already in the system. Cause: The Quote reference you provide in the Quote Reference field in your Multiple Quote Upload file should be unique. Quote reference can contain letters, numbers, or a combination of both. Note: No special characters are allowed in the Quote Reference field.

1. Verify that you have entered the Quote

Reference in the Quote Reference field with a unique value in the Multiple Quote Upload file.



Related Error Codes

XXCSS_MQU_QR_ALPHA XXCSS_MQU_QR_LIMIT XXCSS_MQU_QR_MISMATCH

Error Code: XXCSS_MQU_QR_ALPHA


Description: The Quote reference you provided in the Quote Reference field has special characters. Special characters are NOT allowed. Cause: The Quote reference you provide in the Quote Reference field in your Multiple Quote Upload file should contain letters, numbers, or a combination of both. (Alphanumeric). Note: No special characters are allowed in the Quote Reference field.

1. Verify that you have entered the Quote

Reference in the Quote Reference field with numeric or alphanumeric values in the Multiple Quote Upload file.



Related Error Codes

XXCSS_MQU_QR_UNIQ XXCSS_MQU_QR_LIMIT XXCSS_MQU_QR_MISMATCH





Error Code: XXCSS_MQU_QR_LIMIT


Description: The Quote reference value exceeded the maximum allowed 30 characters limit. Cause: The Quote reference value you entered in the Quote Reference field in the Multiple Quote Upload template can have a maximum of 30 characters.

1. Verify that the Quote Reference you

entered in the Quote Reference field in the Multiple Quote Upload file does not exceed 30 characters.



Related Error Codes

XXCSS_MQU_QR_UNIQ XXCSS_MQU_QR_ALPHA XXCSS_MQU_QR_MISMATCH

Error Code: XXCSS_MQU_QR_MISMATCH


Description: The Quote reference value that you have entered mismatched in the Multiple Quote Upload file. Cause: The Quote References value was not populated correctly in the Multiple Quote Upload file that was uploaded.

1. Verify that the Quote Reference value

you entered has been populated correctly in the Multiple Quote Upload file that you uploaded.



Related Error Codes

XXCSS_MQU_QR_UNIQ XXCSS_MQU_QR_ALPHA XXCSS_MQU_QR_LIMIT





Error Code: XXCSS_MQU_ACCESS_INVLD


Description: The CCO ID you provided in the Access field in your Multiple Quote Upload file is not valid. Cause: The CCO ID you provide in the Access field in your Multiple Quote Upload file MUST be valid. The Disti and Reseller Bill-to-IDs provided must be able to transact business together.

1. Verify that the CCO ID you entered in

the Access field in the Multiple Quote Upload file is valid.



Related Error Codes

N/A

Error Code: XXCSS_MQU_ENT


Description: The Enterprise SKU value you entered in the ENT SKU field in your Multiple Quote Upload file is incorrect. Cause: The Enterprise SKU value you provide in the ENT SKU field in your Multiple Quote Upload file MUST be either Y, N or leave the field blank.

1. Verify that the Enterprise SKU value

you enter in the ENT SKU field in the Multiple Quote Upload file is Y, N or the field is left blank.



Related Error Codes

XXCSS_MQU_ENT_ELIGIBLE





Error Code: XXCSS_MQU_ENT_ELIGIBLE


Description: The Distributor uploading the Multiple Quote Upload file is not Enterprise SKU Invoicing enabled. Cause: The Enterprise SKU value you provide in the ENT SKU field in your Multiple Quote Upload file MUST be N or leave the field blank because the Distributor is not Enterprise SKU Invoicing enabled.

1. Verify that the Enterprise SKU value

you enter in the ENT SKU field in the Multiple Quote Upload file is N or the field is left blank.



Related Error Codes

XXCSS_MQU_ENT

Error Code: XXCSS_MQU_DIST_RES


Description: Reseller added multiple Distributor Bill-to-ID's on their Multiple Quote upload file. Cause: The Multiple Quote Upload file uploaded by the Reseller cannot contain multiple Distributor Bill-to-IDs. When uploading your Multiple Quote Upload file, you MUST only provide 1 Distributor Bill-to-ID for each transaction (line)

1. Verify that you entered ONLY 1

Distributor Bill-to-ID in the Distributor Bill-to-ID field per transaction (line) in the Multiple Quote Upload file you are uploading.



Related Error Codes

N/A





Customer Profile Errors

Error Code: SCCUS1001


Description: You are not eligible to quote this service based on Cisco service program eligibility rules. Cause: The error can occur for one of the following reasons: As a 1-Tier Partner or Reseller, the organization referenced in your user profile is not setup to order the selected service level, or the Install Site ID is associated to an ineligible country according to Cisco’s service program rules. As a Disti organization, the Reseller Bill-to ID referenced in your quote is not setup to order or is ineligible for the selected service level OR the Install Site ID is associated to an ineligible country according to Cisco’s service program rules.

If you are using an incorrect Install Site, select a different value for this line and revalidate the quote. If the Install Site is correct, select an eligible service level from the options presented in the Error Details popup window and revalidate the quote. If you are operating as a Disti and both the service level and the Install Site are correct, select an eligible Reseller and revalidate the quote. If you are unable to resolve this error after changing the Install Site ID; the Service Level; and/or Reseller when operating as Disti, open a Support case for assistance.


You can modify the service level for the entire quote by editing the Preferences section on the Quote Summary Details screen, or for the line by selecting the line, choosing ‘Edit Line’ from the Action drop-down, and choosing a different service level in the Preferences section of the pop-up window. Related Error: SCASL1002





Error Code: SCCUS1010


Description: The Reseller Bill-to ID referenced in your quote is not setup to order or is ineligible for the selected service level OR the Install Site ID is associated to an ineligible country Cause: As a Disti organization, the Reseller Bill-to ID referenced in your quote is needs to be eligible and setup to order for the selected service level and the Install Site ID needs to be associated to an eligible country according to Cisco’s service program rules.

1. Please verify that you are using a

correct Install Site, if the Install Site is incorrect, select a different value for the line and revalidate the quote.

2. If the Install Site is correct, select an eligible service level and revalidate the quote.

3. If you are operating as a Disti and both service level and the Install Site are correct, select an eligible Reseller and revalidate the quote.

4. If you are unable to resolve this error after changing the Install Site ID; the Service Level; and/or Reseller when operating as Disti, open a Support case for assistance.

Related Error Codes

SCASL1002





Begin and End Date Errors

Error Code: XXCSS_QOT_SD_MISSING


Description: Begin Date cannot be null. Cause: If any of your quote lines are missing a Begin Date, you will not be able to proceed with the ‘Validate’ or ‘Validate and Save’ process.


1. Ensure that all line(s) have a service

Begin Date by selecting the line checkbox(es) which contain this error and using the ‘Edit Line’ functionality from the Action drop down. This will enable you to apply a Begin Date to single or multiple lines.

2. Revalidate your quote. 3. If you have additional errors on your

quote due to key missing data, you will not be able to validate your quote until all key fields have been entered. However, you can still save your changes by clicking ‘Save’.

4. Please open a support case if the problem persists.


Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid.

http://www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/Full_Validations_for_CSCC/Validations.pdf






Error Code: XXCSS_QOT_ED_MISS


Description: No Coverage End Date has been provided for this line. Cause: The item cannot be quoted without a Coverage End Date. If any of your quote lines are missing an End Date, you will not be able to proceed with the ‘Validate’ or ‘Validate and Save’ process.


1. Specify an End Date using the Edit

Line function from the Action drop-down menu.

2. If this is not possible or does not resolve the error, open a Support case for assistance.



Error Code: XXCSS_QOT_SLC_COMMON_BEGIN


Description: A quote for a service level change on an existing contract cannot retain the source contract number unless the Coverage Begin Date is the same for all lines on the contract. Cause: To quote a service level change that retains the existing contract number, the Coverage Begin Date must be the same for all lines on the contract.

1. Set a common Begin Date for all lines

from this contract or re-set the Target Contract field to NEW to generate separate contracts for the different coverage dates.















Description: This product has reached last date of support. A quote for service on this product cannot be completed as support is no longer available. Cause: Cisco's End of Life policy specifies when Cisco will stop supporting a product, the last date to purchase service on an uncovered product and the last date existing service on the product can be renewed. This validation notifies the user that the service is no longer available for the product. The product has passed its Last Date of Support.

1. The line must be removed from the

quote because support is no longer available for this product.

2. If you feel you have received this message in error, please contact Support for assistance.











Description: The major-line product has reached end-of-new-service-attach and the last day to add new service has passed. Cause: This validation verifies that service is not being added to the product after its Last Date of Attach, which is typically 12 months after the last date the product is available for sale. Last Data of Attach is one of the product end-of-life milestones administered under Cisco’s End-of-Life Policy. This validation has been lowered for most products, but some products still generate hard-stop errors because replacement parts are not available in Cisco depots. This protects Cisco from selling services that cannot be delivered, and protects Cisco customers from being charged for such services.

1. If the Error Status for this error is

"Internally Overridden," no further action is needed and this error will not prevent the quote from becoming valid and orderable.

2. If the error has any other status, the line will need to be removed because new service is not available. Use the ‘Delete Line’ functionality to remove the line.

3. Validate again to remove the error. 4. If error is not resolved or if you would

like to request an override, open a case with Cisco Support for assistance.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. In the rare case of a late renewal (that is, a situation where the previous coverage end date is long past and the system does not recognize the quote as a renewal) it may be necessary to back date the begin date to provide continuous service. If you feel this is the case, contact Support for assistance. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT5014

http://www.cisco.com/en/US/products/products_end-of-life_policy.html











Description: The major-line product for this minor line has reached end-of-new-service-attach and the last day to add new service has passed. Cause: This validation verifies that service is not being added to the product after the Last Date of Attach, which is typically 12 months after the last date the product is available for sale. Last Data of Attach is one of the product end-of-life milestones administered under Cisco’s End-of-Life Policy. This validation has been lowered for most products, but some products still generate hard-stop errors because replacement parts are not available in Cisco depots. This protects Cisco from selling services that cannot be delivered, and protects Cisco customers from being charged for such services.





like to request an override, open a case with Cisco Support for assistance.


Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error Code: SCDAT5016











Description: This product's major line has reached last date of support. A quote for service on this product cannot be completed as support is no longer available. Cause: Cisco's End of Life policy specifies when Cisco will stop supporting a product, the last date to purchase service on an uncovered product, and the last date existing service on a product can be renewed. Ordering service is no longer possible for this product and any associated minor lines.

1. The line must be removed from the

quote because support is no longer available for this product.

2. In rare cases, Cisco grants exceptions to its end-of-life policy. To pursue this option, open a case with Support.


To clear this error, you will have to remove the major line and all associated minor lines. To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid.



Description: Service for product is not renewable. Cause: Validate that service is renewable for SIS98 (Cat A only). Renewal for SIS98 service is requested for a product that does not have a price category of A.

1. Remove the product from the

quote/order. 2. Use the ‘Edit Line’ or ‘Delete Line’

functionality to edit or remove the line. 3. Validate again to remove the error. 4. If error is not resolved, contact Cisco

Staff for assistance.














Description: The Coverage Begin Date for new service must be today's date, at the earliest. For premium service levels, the Begin Date for new service must account for up to 30 days lead time. Cause: When users are purchasing service for a previously uncovered product, service should start from today's date plus any necessary lead time to stock the warehouse to be able to provide service. This error will occur if the product is not currently covered and the requested begin date is in the past. This error would normally appear when adding an uncovered piece of equipment to the quote with a begin date in the past or when editing the line to a date in the past. This error will not occur if the date was correct at the time the line was added but simple passage of time leaves a begin date in the past. It is also possible that the equipment was previously covered but it is far enough past the previous coverage end date that the system does not recognize the quote as a renewal.

1. If the status of this error is “Internally

Overridden,” no further action is necessary and this error will not prevent the quote from becoming valid and orderable. Otherwise, the Begin Date needs to be corrected.

2. Use the Preferred Value provided if possible.

3. If not, check the service level. a. If it is a non-premium service

level, enter a Coverage Begin Date that is today's date + 1, or later.

b. If it is a Premium service level, enter a Begin Date that accounts for a lead time of up to 30 days from the date you intend to order the quote.

4. If none of these options are possible, or they do not resolve the issue, open a case with Support.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. In the rare case of a late renewal (that is, a situation where the previous coverage end date is long past and the system does not recognize the quote as a renewal) it may be necessary to back date the begin date to provide continuous service. If you feel this is the case, contact Support for assistance. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT9019










Description: The Coverage Begin Date for new service cannot be more than 90 days in the future. Cause: To support CA Bookings Policy, the begin date of new service cannot be after Today's Date + 90 days. This error indicates that the begin date is more than 90 in the future.

1. If possible, use the Preferred Value

provided. 2. If this is not possible, open a Support




Error Code: CS246


Description: The Coverage Begin Date for new service cannot be more than 90 days in the future. Cause: To support CA Bookings Policy, the begin date of new service cannot be after Today's Date + 90 days. This error indicates that the begin date is more than 90 in the future.
















Description: The Co-Term date cannot be applied because the requested service duration is less than the standard duration. Cause: This error indicates that the minimum duration for this service level has not been reached. This is a mandatory service situation which allows no co-term date exception for new service.

1. Verify the end date. 2. The end date should be extended to

the minimum duration. 3. Validate again to remove the error. 4. If error is not resolved, contact Cisco












Description: The Coverage Begin Date entered is not allowed. Because this is a renewal, the Begin Date must be the current Coverage End Date + 1, at the earliest. Cause: On a renewal quote, the begin date of the new coverage must be one day after the end date of the old coverage, or later. The begin date entered does not meet this condition.

1. If this is a Takeover quote, process the

Takeover first and revalidate the quote before taking action on this error.

2. If possible, use the Preferred Value provided.

3. If not, enter a Coverage Begin Date that is the current Coverage End Date + 1, or later.



To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. For detailed information on takeovers, see the CSCC Takeovers Job Aid. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT9018











Description: Service end date is invalid. Check end date for the following conditions:

1. End date cannot exceed the maximum standard coverage period for this service level.

2. A non-standard Deal ID is required to exceed the maximum standard.

3. The Deal ID you provided may not be valid for this non-standard quote.

1. If applicable, accept the preferred

value provided. 2. Add an approved non-standard Deal ID

in order to create a quote which exceeds standard duration.

3. Contact your Account Manager or log a support case for assistance.

Note: if the status of this error is “Internally Overridden,” no further action is necessary and this error will not prevent the quote from becoming valid and orderable.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT9014










Description: The Coverage End Date entered results in a coverage period that is less than the minimum duration required (CA Bookings policy states that renewal must be for at least one year - unless co-termed on existing contract) (except for mandatory customers)


provided. 2. If not, modify the End Date so that it

brings the coverage period within the minimum required.












Description: For new coverage, the Coverage Begin Date must be today's date, at the earliest. For premium service levels, the Begin Date must account for up to 30 days lead time. Cause: For new service the begin date needs to be in the future. If the quote is ordered today the earliest service could be provided is tomorrow. For some premium service such as 2- and 4-hour delivery service levels, Cisco depots need time to stock the product for immediate delivery. These service levels may require as much as 30 days lead time before service can begin. It is also possible that the equipment was previously covered but it is far enough past the previous coverage end date that the system does not recognize the quote as a renewal.


provided. 2. If not, check the service level. 3. If it is a non-premium service level,

enter a Coverage Begin Date that is today's date + 1, or later.

4. If it is a premium service level, enter a Begin Date that accounts for a lead time of up to 30 days.



To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Related Error: In the rare case of a late renewal (that is, a situation where the previous coverage end date is long past and the system does not recognize the quote as a renewal) it may be necessary to back date the begin date to provide continuous service. If you feel this is the case, contact Support for assistance. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT9002










Description: The major-line product has reached end-of-new-service-attach and the last day to add new service has passed. Cause: This validation verifies that service is not being added to the product after its Last Date of Attach, which is typically 12 months after the last date the product is available for sale. Last Data of Attach is one of the product end-of-life milestones administered under Cisco’s End-of-Life Policy. This validation has been lowered for most products, but some products still generate hard-stop errors because replacement parts are not available in Cisco depots. This protects Cisco from selling services that cannot be delivered, and protects Cisco customers from being charged for such services.





like to request an override, contact Cisco Staff for assistance.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT1006












Description: The major-line product for this minor line has reached end-of-new-service-attach and the last day to add new service has passed. Cause: This validation verifies that service is not being added to the product after the Last Date of Attach, which is typically 12 months after the last date the product is available for sale. Last Data of Attach is one of the product end-of-life milestones administered under Cisco’s End-of-Life Policy. This validation has been lowered for most products, but some products still generate hard-stop errors because replacement parts are not available in Cisco depots. This protects Cisco from selling services that cannot be delivered, and protects Cisco customers from being charged for such services.





like to request an override, contact Cisco Staff for assistance.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT1008












Description: Cisco will stop supporting this major line product before the specified end date. The system has automatically adjusted the end date for this major line so that it occurs on the last date of support, since service cannot extend beyond this date. (The system may also have adjusted the end dates for minor lines associated with this major.) Cause: Cisco's End of Life policy specifies when Cisco will stop supporting a product, the last date of purchase service on an uncovered product and the last existing service on the product can be renewed. This error indicates that the end date for the parent product is past the last date of support. The parent product and all associated child products cannot exceed the Last Date of Support for the parent.

No action is necessary. This error simply indicates that the system has automatically adjusted the end date on the line to allow it to pass validations successfully.


Related Error: SCDAT9005










Related Error: SCDAT9006



Description: Service date is invalid. The end date cannot exceed the maximum standard coverage period for this service level.

1. If applicable, accept the preferred

value provided. 2. Reduce the coverage duration by

editing the line to adjust the end date. 3. Contact your Account Manager or log a

support case for assistance. Note: if the status of this error is “Internally Overridden,” no further action is necessary and this error will not prevent the quote from becoming orderable.

Related Error Codes







Description: The Coverage Begin Date for new service cannot be more than 90 days in the future. Cause: To support CA Bookings Policy, the begin date of new service cannot be after Today's Date + 90 days.















Description: The Coverage Begin Date for new service must be today's date, at the earliest. For premium service levels, the Begin Date for new service must account for up to 30 days lead time. Cause: For new service the begin date needs to be in the future. If the quote is ordered today the earliest service could be provided is tomorrow. For some premium service 2 and 4 hours delivery types), our warehouses need time to stock the product to be prepared for immediate delivery. These service levels may require as much as 30 days lead time before service can begin. The validation messages that the begin date needs to be set further in the future in order to provide adequate lead time. It is also possible that the equipment was previously covered but it is so far past the old end date that the system does not recognize it as a renewal.




4. If it is a Premium service level, enter a Begin Date that accounts for a lead time of up to 30 days from the date you intend to order the quote.













Description: Cisco will stop supporting this minor line product before the specified end date. The system has automatically adjusted the end date for this minor line so that it occurs on the last date of support, since service cannot extend beyond this date. Cause: Cisco's End of Life policy specifies when Cisco will stop supporting a product, the last date of purchase service on an uncovered product and the last existing service on the product can be renewed. This error indicates that the requested service end date is past the product’s last date of support.


Related Error Codes

SCDAT5017





Related Error Codes

SCDAT5018







Description: When quoting a Service Level change (upgrade or downgrade) or a takeover, you cannot reduce the coverage period or set a coverage duration less than the 12-month minimum duration required. Therefore, the Coverage End Date must be equal to or later than the End Date on the source contract and must result in a coverage period of 12 months or more. Cause: This error indicates that, in conjunction with a service level change or takeover, the new end date is less than the original end date or results in a coverage duration of less than 12 months.

1. Check the Source Service End Date

and ensure that the Coverage End Date is equal to or less than that date and does not result in a coverage duration of less than 12 months. (If the Source Service End Date column is not shown, it can be added using Filters > Column & Row Display.)

2. If necessary, modify the Coverage End Date so that it is equal to or less than the Source Service End Date and does not result in a coverage duration of less than 12 months.

3. If you have taken these steps and still require assistance, open a case with Support.











Description: The Coverage End Date entered results in a coverage period that exceeds the maximum coverage period allowed for this service level. Cause: This error indicates that the maximum duration for this service level has been exceeded.


provided. 2. If not, modify the End Date so that it

brings the coverage period within the maximum allowed.

3. If this is not possible, open a case with Support.





Description: The Coverage Begin Date for this quote line must be equal to or later than the Begin Date of the current coverage. If service on a product has been renewed early, so that there are both Active and Signed contracts in place for the product, current coverage includes the combined durations of both the Active and Signed contracts. Cause: When the service level is changed on a covered product, the begin date cannot be before the existing service begin date.


provided. 2. If not, enter a Coverage Begin Date

that is equal to or later than the current Coverage Begin Date.














Description: The Coverage End Date entered is earlier than the Coverage Begin Date. Cause: This error indicates that the end date is before the begin date.


provided. 2. If not, modify the Coverage Begin and

End Dates so that the End Date is later than the Begin Date, and coverage durations and dates comply with Cisco policies.












Description: Because this is a renewal, the Coverage Begin Date must be the current Coverage End Date + 1.

1. If this is a Takeover quote, process the

Takeover first and revalidate the quote before taking action on this error.

2. If possible, use the Preferred Value provided.

3. If not, enter a Coverage Begin Date that is the current Coverage End Date + 1, or later.



You can modify the Coverage Begin Date using the ‘Edit Line’ function available on the Action drop-down menu. In addition, you can typically use the Auto-Fix button to fix this error by automatically selecting the Preferred Value. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT5008









Description: For new service, the Coverage Begin Date must be today's date + 1, at the earliest. For premium service levels, the Begin Date must account for up to 30 days lead time. Cause: When users are purchasing service for a previously uncovered product, service should start from today's date plus any necessary lead time to stock the warehouse to be able to provide service. This error would normally appear when adding an uncovered piece of equipment to the quote with a begin date in the past or when editing the line to a date in the past. It will not occur if the date was correct at the time the line was added but simple passage of time leaves a begin date in the past. We do not force the user to constantly change the date to today's date after the line was added. It is also possible that the equipment was previously covered but it is far enough past the previous coverage end date that the system does not recognize the quote as a renewal.




4. If it is a premium service level, enter a Begin Date that accounts for a lead time of up to 30 days.



To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. In the rare case of a late renewal (that is, a situation where the previous coverage end date is long past and the system does not recognize the quote as a renewal) it may be necessary to back date the begin date to provide continuous service. If you feel this is the case, contact Support for assistance. Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error: SCDAT5001










Description: The Coverage End Date on the quote line results in a coverage period that is less than the minimum coverage period allowed for the service level. Cause: Service coverage must be equal to or greater than the standard minimum duration for the service level on the quote line (typically 12 months). Note: The system allows you to set a duration of less than 12 months on a piece of equipment one time only with no intervention from Cisco. This allowance, which is provided to enable you to align the end dates of all lines on the contract, is permitted one time for each piece of equipment while it resides on a contract under your Global Ultimate ID. If you have encountered this SCDAT9021 error condition, this means that the one-time exception has already been used for the piece of equipment you are quoting. You can use the Min Duration One Time Usage Report, available from the CSCC Reports screen, to verify the status of the one-time exception for a list of serial numbers. See the “Using CSCC Reports” section of the CSCC User Guide for details.

1. On the Error Details pop-up window,

click the Preferred Value toggle button to automatically set the duration to 12 months

2. In rare cases where a valid business justification can be provided, Cisco may grant an override to this error. In these cases, follow the instructions provided in the Error Details pop-up window.












Description: The Co-Term date cannot be applied because the requested service duration is less than the standard duration. Cause: This error indicates that the minimum duration for this service level has not been reached. This is a mandatory service situation which allows no co-term date exception for new service.

1. You need to verify the end date. 2. The end date should be extended to

the minimum duration. 3. You can edit the End Date from the

‘Edit Line’ pop-up window. 4. Validate again to remove the error. 5. If error is not resolved, contact Cisco












Description: This is a Takeover item, and coverage of 12 months or more is required. Cause: This error occurs when the coverage duration on the line is less than 12 months, and the line is also a Takeover line. Service coverage on all Takeover lines must be greater than or equal to the standard minimum duration for the service level (typically 12 months).

1. If the coverage end date shown in the

Preferred Value field is acceptable, check (and correct) any Begin Date errors, then select the Preferred Value.

2. In rare cases, and with clear Business Justification, an override of these agreed Terms & Conditions may be granted. To make such a request, download and complete the Override Request Form, then open a case with Support and attach the completed Request Form to the case.


Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error Codes: SCDAT9021, SCDAT9031

http://www.cisco.com/E-Learning/pa/gfo-cscc-training/Validation_Reinstatements/CSCC_Minimum_Duration_Override_Form.doc










Description: The end date provided results in a coverage period less than the 12-month minimum allowed for full-entitlement partners. Cause: Because your company operates under a full-entitlement service agreement with Cisco, service coverage on all contracts ordered under this Bill-To ID must be greater than or equal to the standard minimum duration of 12 months.

1. If the coverage end date shown in the

Preferred Value field is acceptable, check (and correct) any Begin Date errors, then select the Preferred Value.

2. In rare cases, and with clear Business Justification, an override of these agreed Terms & Conditions may be granted. To make such a request, download and complete the Override Request Form, then open a case with Support and attach the completed Request Form to the case.


Many Begin and End date errors can be resolved automatically by enabling the Automate Error Resolution functionality in Preferences. For more information about Automate Error Resolution, refer to the Best Practices for Error Resolution Job Aid. Related Error Code: SCDAT9021, SCDAT9030









Export Compliance Errors

Error Code: SCEXP1001


Description: The Export Compliance screening found a location in an embargoed country. Cause: All service quotes undergo standard export compliance reviews. This error indicates that an embargoed country is in a Bill To or Install Site address.

1. You must cancel your quote/ order or

remove the embargoed country location.



Related Error Codes

N/A



Description: This customer is subject to the Export Review for Denied Party process. The customer data is undergoing manual review as part of the Export Compliance screening. Cause: The product and Install Site data on this line is currently under Export Compliance review by Cisco. See the Export Compliance section of the CSCC User Guide for more information.

1. Please wait 24 hours, then revalidate

the quote. 2. If the error continues to appear, contact

Support for assistance.

Related Error Codes

N/A








Description: This line is under Export Review for product License Determination. The licensing requirements are being reviewed against any existing licenses as part of the Export Compliance screening. Cause: All service quotes undergo standard export compliance reviews. This error indicates that the line is under Export Review for Licensing Determination.

1. You will need to contact Customer

Support for more information.

Related Error Codes

N/A



Description: Additional data is needed to complete Export Compliance screening on this line. Cause: All service quotes undergo a Cisco standard export compliance review. This process will complete within 24 hours after the quote was validated.

1. Please wait 24 hours while Cisco

reviews the export compliance information on your quote.

2. After 24 hours, re-validate the quote. 3. Please open a support case if the

problem persists.

Related Error Codes

N/A





Service Validation Errors

Error Code: SCMIS1001


Description: The product is not mapped to the service level on the line, so it is considered non-serviceable Cause: Cisco products are sometimes not eligible for service under some service levels. This error indicates that the product on the line is not mapped to the service level on the line, and is therefore not serviceable. This error condition prevents quote conversion failures that would occur if the quote was ordered. Products sometimes show as non-serviceable because they are long past their Last Date of Support and all linkage to various service levels has been removed. In these cases, the Last Date of Support error, SCDAT1009 will also occur on the line.

1. If the SCDAT1009 Last Date of

Support error is also occurring on the line, the line must be removed from the quote.

2. If you feel the product should be mapped to the service level chosen, open a case with Cisco Support for assistance.

Related Error Codes

SCDAT1009







Description: Primary and secondary coverage has been requested for this line item. However, the configuration of one coverage does not match the configuration of the other. This may have occurred when one or more minor lines were deleted during a previous order. Cause: On some complex configurations with both Primary and Secondary coverage, the minor-line configuration on the Primary coverage contract does not match the configuration on the Secondary coverage contract. This might occur, for instance, when a user deletes a minor line from a contract during renewal quoting.) Because Service Configuration requirements dictate that the Primary and Secondary configurations must match each other exactly, these quotes cannot proceed to ordering.

1. Delete the secondary coverage and

quote it on a separate quote 2. Submit the quote for ordering after the

primary coverage quote has been converted to a contract.

Related Error Codes

Secondary Coverage Job Aid



Description: The Service SKU, Product or Service Level is for Try-and-Buy only which is not eligible for purchase from CSCC. Cause: Quoting (Quick, Classic, Upload) by Service SKU which is Try and Buy Only.

1. Delete the incorrect item and add the

item again using the correct serial number.

2. If the error is not corrected, open a Support case for assistance

Related Error Codes

N/A

http://www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/Secondary_Coverage_Job_Aid/CSCC_Secondary_Coverage_Job_Aid_Partner.pdf





Multi-National Errors

Error Code: SCMUN5001


Description: In this Multi-National Quoting situation, your organization is not eligible to quote this service level for this install site country, based on the information in your Cisco profile. Cause: This error typically occurs on Multi-National Quotes for partner-branded or co-branded services. This error indicates that the service level selected is not sold in the destination country, or that you are not eligible to sell this service in the destination country. Only Cisco Branded Resale (CBR) service programs and Emerging Technology Support Program (ETSP) service program are always permitted for multi-national quoting.

1. Change the service level on this line to

a Cisco-branded service such as SmartNet.

2. In rare cases, your Cisco profile will need to be updated to accurately reflect your service sales eligibility. If you feel that this is the case, and that you should be eligible to sell the selected service level in the install-site country, please contact your Cisco Sales Representative or open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_RES_CNTRY_NOT_DIST_T


Description: Reseller's country must be within distributor's approved territory. Distributor must be eligible to sell to the specified reseller. Cause: Distributor has selected a reseller that is not within their approved selling territory and the distributor is not eligible to sell to the selected reseller.

Select a reseller within your approved selling territory.

Related Error Codes

XXCSS_QOT_NO_DISCOUNT_APPLD





Error Code: XXCSS_QOT_NO_DISCOUNT_APPLD


Description: Distributor attempts to sell into a country that is outside their default selling territory. The distributor will not receive a discount and they will need to pay list price for the item. Only after a distributor applies for a deviation will they receive a rebate. Cause: Distributor has selected to sell into a country outside their selling territory. The country can be sold into, but the distributor will have to pay the list price unless a deviation is approved by Cisco.

1. To receive the discount, select a

country within your approved selling territory

2. Apply for a deviation with by opening up a support case to be approved for the discount.

Related Error Codes

XXCSS_QOT_RES_CNTRY_NOT_DIST_T





Target Install Site Errors

Error Code: XXCSS_QOT_SITE_MISS


Description: This line requires valid Install Site information. Cause: If any of your quote lines are missing an Install Site-ID, you will not be able to proceed with the ‘Validate’ or ‘Validate and Save’ process.


1. Please provide a valid Install Site by

creating or searching for a new site ID, and revalidate the quote.


Related Error Codes

N/A

Error Code: SCSAM1001


Description: The Install Site was not found in the Cisco Service Availability Matrix. Cause: The Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do) verifies whether a Service Level is available at a specific Install Site location. The Install Site you entered was not found in the Service Availability system and therefore cannot be validated.


correct Install Site. 2. If not, correct your entry by creating or

searching for a new site ID that is more complete, and revalidate the quote.


Related Error Codes

SCSAM5001







Description: The service level chosen is not available at this Install Site location. Cause: The purpose of the validation is to ensure Cisco is selling services it can deliver in the given location. For example, a 2 hour onsite should be available for the given install site.

1. Verify that you have chosen the correct

Service Level and entered the correct Install Site.

2. If not, correct your entry by creating or searching for a new site ID that is more complete, and revalidate the quote.



Before contacting Support, you can use the Cisco Service Availability Matrix (SAM) to confirm that the service level desired is not available for the product being quoted. The SAM tool is available at the following URL: http://tools.cisco.com/apidc/sam/search.do Related Error: SCSAM5002








Description: The Install Site information is insufficient to allow verification in the Cisco Service Availability system. Cause: The Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do) verifies whether a Service Level is available at a specific Install Site location. The Install Site you entered was not found in the Service Availability system and therefore cannot be validated.



searching for a new site ID that is more complete and revalidate the quote.

3. If you have entered the correct Install Site, verify that the city, country, state and postal code are correct and complete.

4. If changes are needed to the Install Site information, or if you have corrected your entry and the problem persists, open a Support case for assistance.

Related Error Codes

N/A



Description: The Target Install Site country was not found. Cause: Cisco's Service Availability System tracks which services are available for a product in a given location. This error indicates that the Country is not found in the Service Availability System.

1. Verify the Target Install Site country. 2. Try correcting the Install Site. 3. If the country is still not found and you

believe the address information to be correct, open a support case for assistance.

Related Error Codes

SCSAM5003







Description: The State associated with the Install Site on this line was not found in the Cisco Service Availability Matrix. Cause: The Cisco Service Availability Matrix verifies whether a Service Level is available at a specific Install Site location. The State associated with Install Site entered was not found in the Service Availability system and therefore cannot be validated.

1. Verify that you have entered the correct

Install Site information via the Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do).



Related Error Codes

SCSAM5004



Description: The City and Postal Code associated with the Install Site on this line represent different locations. Cause: The Cisco Service Availability Matrix verifies the Install Site information on a line. The Service Availability System shows that the City and Postal Code associated with the Install Site on this line represent different locations.





Related Error Codes

SCSAM5005







Description: The Target Install Site specified on this line represents multiple locations in the Cisco Service Availability Matrix. Cause: The Cisco Service Availability Matrix verifies whether a Service Level is available at a specific Install Site location. In this case, service availability varies within the city specified in the Target Install Site, so more-specific address information is needed before the quote can be validated.



2. If not, correct your entry by providing more-specific address information for this Install Site, or by creating or searching for a new site ID, then revalidate the quote. (For information, see the Address Management section of the CSCC User Guide.)


Related Error Codes

SCSAM5006








Description: The Install Site was not found in the Cisco Service Availability system. Cause: The Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do) verifies whether a service level is available at a specific Install Site location. The Install Site you entered was not found in the Service Availability system and therefore cannot be validated.


correct Install Site. 2. If not, correct your entry and revalidate

the quote. 3. If you are certain of your entry and the

problem persists, open a Support case for assistance.


See the CSCC User Guide section, “Using Advanced Search” for instructions on searching for Install Sites. For instructions on creating a new Install Site, see the User Guide section, Creating a New Address. To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Related Error: SCSAM1001









Description: The service level chosen is not available at this Install Site location. Cause: The purpose of the validation is to ensure Cisco is selling services it can deliver in the given location. For example, product depots and service technicians necessary to support 2-hour onsite delivery be available for the given install site. Some Cisco services cannot be provided at all locations. (You can check service program availability using the Cisco Service Availability Matrix at http://tools.cisco.com/apidc/sam/search.do.)

1. Verify that you have chosen the

desired service level and entered the correct Install Site.

2. If not, correct your entry and revalidate the quote.






Description: The Target Install Site country was not found. Cause: Cisco's Service Availability System tracks which services are available for a product in a given location. This error indicates that the Country is not found in the Service Availability System.

1. Verify the Target Install country. 2. Try correcting the install site. 3. If the country is not found and you

believe the address information to be correct, open a support case for assistance.

Related Error Codes

SCSAM1005










Description: The State shown in the Install Site address was not found in the Cisco Service Availability Matrix. Cause: The Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do) verifies whether a Service Level is available at a specific Install Site location. The State shown in the Install Site address you entered was not found in the Service Availability system, so the Install Site cannot be validated.




3. If you have entered the correct Install Site, verify State shown in the address is correct.

4. If a change is needed to the Install Site information, or if you have corrected your entry and the problem persists, open a Support case for assistance.











Description: The City and Postal Code shown in the Install Site address do not match. Cause: Cisco's Service Availability System tracks which services are available for a product in a given location.


correct Install Site. 2. If not, correct your entry and revalidate

the quote. 3. If you have entered the correct Install

Site, verify that the City and Postal Code shown in the address are correct.



See the CSCC User Guide section, “Using Advanced Search” for instructions on searching for Install Sites. For instructions on creating a new Install Site, see the User Guide section, Creating a New Address. To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Before contacting Support, you can use the Cisco Service Availability Matrix (SAM) to confirm that the service level desired is not available for the product being quoted. The SAM tool is available at the following URL: http://tools.cisco.com/apidc/sam/search.do Related Error: SCSAM1007










Description: The Install Site matches multiple locations listed in the Cisco Service Availability system. Cause: The Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do) verifies whether a Service Level is available at a specific Install Site location. The Install Site you entered matches multiple locations listed in the Service Availability system and therefore cannot be validated.




3. If you have entered the correct Install Site, verify that the city, country, state and postal code are correct and complete.












Description: Next Business Day delivery is not guaranteed at this install site location. Cause: The Cisco Service Availability Matrix (http://tools.cisco.com/apidc/sam/search.do) verifies whether a Service Level is available at a specific Install Site location. This line includes Advance Replacement Services where Next Business Day delivery is part of the service deliverables. However, Next Business Day delivery to the Install Site Location cannot be guaranteed so Same Day Shipping will be provided. Customs duties and fees may apply.

1. Select Agree to acknowledge that Next Business

Day Delivery is not available at the Install Site

Location. Cisco will ship items on the Same Day

that they are requested. See your service delivery

document for additional details.

2. Choose a different Service Level for the

Quote/Contract. You can check service program

availability using the Cisco Service Availability

Matrix. http://tools.cisco.com/apidc/sam/search.do

3. Verify that you have entered the correct Install

Site. If not, modify the Install Site information on

the line and revalidate the quote.


The Mass Correct Feature can also be used to accept all the lines assigned to the Install Site. See the CSCC Support User Guide section, “Mass Correct” for instructions on how to use the Mass Correct feature.


http://wwwin.cisco.com/training/e-learning/prod/cms/content/gfo-cscc-training/Internal_CSCC_User_Guide/CSCC_Support_User_Guide.pdf





Serial Number Errors

Error Code: XXCSS_QOT_PN_MISSING


Description: The Product Name was not populated on this line. Cause: When the product information was entered or imported onto the quote, the Product Name for this line was not populated.

If any of your quote lines are missing a Product Name, you will not be able to proceed with the ‘Validate’ or ‘Validate and Save’ process.

1. Try deleting the line and adding it

again. 2. If the problem persists, open a Support


Related Error Codes

MISSINGDATASUMSVL

Error Code: MISSINGDATASUMSVL


Description: Product Name was not populated on this line. It was left blank or null. Cause: When the product information was entered or imported onto the quote, the Product Name for this line was not populated.

1. Try deleting the line and adding it

again. 2. If the problem persists, open a Support



You can obtain a quick price based only on a Service SKU. To order lines with Service SKUs, you must have a serial number and/or product number attached to it. You cannot order service based on Service SKU alone. You must specify a product number and/or serial number for each line containing a Service SKU to complete the service order.





Error Code: SCSER1001


Description: Serial Number not found. No records retrieved for display. The item was not found, is in an inactive status, or has access issues. Please modify and resubmit your search. Cause: The serial number entered does not exist in Install Base and therefore is not recognized by the application.

1. Re-enter a different serial number in

the search field. 2. Resubmit your search.

Related Error Codes

N/A



Description: The Serial Number and Product Number combination was not found. A different Product Number was found for this Serial Number. Cause: This error indicates that for the entered Serial number and Product combination, we found a Serial number match but the Product does not match the entered Serial number.

1. Verify the product number. 2. The preferred value of the found

product number will need to be accepted.

3. If you disagree with the preferred value provided, contact Cisco Support.

Related Error Codes

N/A



Description: The Serial Number and Product Number combination was not found. Cause: This error indicates that for the entered Serial number and Product combination, we found multiple Serial number matches but none of the matched Products match the entered Serial number.

1. Select one of the Serial Number items

found since there were multiple matches.



Related Error Codes

N/A







Description: This product is already covered by a service contract for the dates specified. Cause: The serial number for this product is already covered for the coverage period entered. This would typically happen if the item were on two quotes for the same period and one of the quotes was ordered.

1. Search for the serial number using

Search CSCC and find the existing contract under which this serial number is covered.

2. If you are attempting to extend coverage for this product, you can do so from the existing contract.

3. If you are attempting to change the service level for this product, enter a Coverage Begin Date that is the existing contract End Date + 1, or later.


For information on searching for serial numbers using Search CSCC, see the CSCC User Guide section, Conducting Basic Search. To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. To delete a line from a quote, use the 'Delete Line' function. See the CSCC User Guide for details.











Description: Service is not available for this product; Its current status is Inactive. Cause: The current status of this serial number is Inactive, which often means the product was replaced under a Return Materials Authorization (RMA) and equipment with a different serial number was delivered to replace it.


correct serial number. 2. If not, correct the entry and revalidate

the quote. 3. If the serial number was entered

correctly and a new serial number is provided as a Preferred Value, confirm with the end customer that this new serial number is valid, accept the Preferred Value, and revalidate the quote.

4. If you are certain of your entry and the problem persists, you can delete the line or open a Support case for assistance.


For information on searching for serial numbers using Search CSCC, see the CSCC User Guide section, Conducting Basic Search. To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. To delete a line from a quote, use the 'Delete Line' function. See the CSCC User Guide for details.



Description: Instance ID does not exist. Cause: The key system ID could not be found. This would occur if the data were somehow corrupted.

1. The data may be corrupted. 2. A support case should be opened to

investigate the cause of the error.

Related Error Codes

N/A











Description: The product on this line is set to 'Do Not Renew' on the existing contract. Cause: The contract has a feature whereby users can mark lines to not be renewed. When a product is marked as Do Not Renew it will not be added to the quote when adding by contract number. But adding it via Serial Number or in an upload file will add it to the quote. This error indicates that this line is marked as Do Not Renew on the contract.




correctly, access the existing contract in the Contract Manager, remove the Do Not Renew setting, and revalidate the quote.

4. If you have modified the setting and the problem persists, or if you do not have access to the existing contract, you can delete the line or open a Support case for assistance.

Related Error Codes

N/A



Description: Product ID does not match our records for this item. Cause: The product number does not match our records for this item. This would occur if the data were somehow corrupted.

1. The data may be corrupted. 2. A support case should be opened to

investigate the cause of the error.

Related Error Codes

N/A







Description: Secondary Service is not available without Primary Service coverage. Cause: The Secondary service level chosen cannot be added for this product because the product is not covered under the required Primary service level.


service level. 2. If not, correct your entry and revalidate

the quote. 3. If the correct service level was chosen,

ensure that the product is added to the quote with the required Primary service level. (See the CSCC User Guide section "Adding Secondary Coverage to Existing Coverage" for details).


Related Error Codes

SCSER5002



Description: A problem has occurred with the coverage information on this line. Cause: This error occurs when the equipment item on the quote does not match the coverage information on the line, or there is some other problem with the coverage information on the line. Coverage information errors can result from coverage status changes on the contract or data corruption.

1. Delete the line from the quote, add it

back again, then revalidate the quote. 2. If the problem persists, open a Support












Description: Secondary Service is not available without Primary Service coverage. Cause: Some service programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under the primary service level. This error indicates that the system cannot find the primary coverage for a line on which you are requesting secondary coverage. The system firsts checks to see if the primary service level is being ordered on the same quote. Next it checks for primary coverage on existing contracts. The system matches the dates to see that the primary coverage period covers the same date range as the secondary services requested. If all of these checks fail, this error is displayed.


service level. 2. If not, correct your entry and revalidate

the quote. 3. If the correct service level was chosen,

ensure that the product is added to the quote with the required Primary service level. (See the CSCC User Guide section "Adding Secondary Coverage to Existing Coverage" for details).



To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Related Error: SCSER1011








Description: Service is not available for this product; Its current status is Inactive. Cause: The current status of this serial number is Inactive, which often means the product was replaced under a Return Materials Authorization (RMA) and equipment with a different serial number was delivered to replace it.




correctly and a new serial number is provided as a Preferred Value below, confirm with the end customer that this new serial number is valid, accept the Preferred Value, and revalidate the quote.

4. If you are certain of your entry and the problem persists, you can delete the line or open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_SER_SARA_MATCH


Description: The serial number entered is not listed on a contract associated with your user ID. However, similar serial numbers were found and are available for review. Cause: The exact serial number entered does not exist in Cisco’s records, but a similar match was found.

1. Click the red Error icon to display the

Manage Duplicates pop-up window. This window gives you detailed information on serial numbers that are similar to the number you entered as well as the original serial number provided.

2. If possible, use this window to select the correct serial number and revalidate the quote.

3. If the correct serial number is not available, double-check the number you entered to ensure that it was entered correctly.


5. If none of these options are possible, or the problem persists, the only option will be to delete the line or escalate the case.


You can sometimes find additional information on a serial number by performing a Serial Number Search using Search CSCC or Serial Number Information Finder (SNIF) from the Advanced Search options. For details, see the section, Conducting Advanced Search in the CSCC User Guide.

http://www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/CSCC_Error_Guide_Partner/CSCC_Error_Guide_Partner.pdf





Error Code: XXCSS_QOT_Q_GF_INVFMT


Description: The serial number is formatted incorrectly. It does not meet the standard 11-character format. Cause: General Format validation: The serial number does not meet the standard 11-character format (XXXNNNNXXX). If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.


correct serial number. 2. If not, correct the entry and

revalidate the quote. 3. If the serial number was entered

correctly, obtain valid proof-of-purchase and open a case with Support for assistance. For guidelines, refer to the Serial Number Validation Error Management Tip Sheet.

You can also remove the line from the quote, or, if you have a valid business justification, you can temporarily override this error. See the Serial Number Validation Video-on-Demand Training for detailed steps.

Related Error Codes

N/A

http://www.cisco.com/E-Learning/pa/gfo-cscc-training/Validation_Reinstatements/CSCC_SNErrorManagementTipSheet.pdf



http://www.cisco.com/E-Learning/pa/gfo-cscc-training/Validation_Reinstatements/CSCC_SNValidationTraining.swf







Error Code: XXCSS_QOT_Q_GF_INVFMT_KYWRD


Description: The serial number on this line is formatted incorrectly. It contains a disallowed keyword. Cause: General Format validation: The serial number contains a keyword. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_GF_INVFMT_NUM


Description: The serial number on this line is formatted incorrectly. One of first 4 characters must be numeric. Cause: General Format validation: No numeric in the first 4 characters. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_GF_INVFMT_SPCHR


Description: The serial number on this line is formatted incorrectly. It contains disallowed special characters. Cause: General Format validation: The serial number contains special characters. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_GF_INVLGTH


Description: The serial number on this line is formatted incorrectly. Length must be from 3 to 18 characters. Cause: General Format validation: The serial number length is less than 3 or greater than 19. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_SF_INVFMT


Description: The serial number on this line is formatted incorrectly. Cause: Specific Format validation. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_SF_INVFMT_KYWRD


Description: The serial number on this line is formatted incorrectly. It contains a disallowed keyword. Cause: Specific Format validation: The serial number contains a keyword. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_SF_INVFMT_SPCHR


Description: The serial number on this line is formatted incorrectly. It contains disallowed special characters. Cause: Specific Format validation: The serial number contains special characters. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_SF_INVLGTH


Description: The serial number on this line is formatted incorrectly. Its length is not valid. Cause: Specific Format validation: Invalid length. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_SN_NR


Description: No serial number is required for this product. Cause: General Format validation: Non-Serialized product is provided with a serial number If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_Q_SN_NULL


Description: No serial number is provided for this product. Cause: General Format validation: Serialized product is entered without a serial number. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_GF_INVFMT


Description: The serial number is formatted incorrectly. It does not meet the standard 11-character format. Cause: General Format validation: The serial number does not meet the standard 11-character format (XXXNNNNXXX). If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_GF_INVFMT_KYWRD


Description: The serial number on this line is formatted incorrectly. It contains a disallowed keyword. Cause: General Format validation: The serial number contains a keyword. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_GF_INVFMT_NUM


Description: The serial number on this line is formatted incorrectly. One of first 4 characters must be numeric. Cause: General Format validation: No numeric in the first 4 characters. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_GF_INVFMT_SPCHR


Description: The serial number on this line is formatted incorrectly. It contains disallowed special characters. Cause: General Format validation: The serial number contains special characters. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_GF_INVLGTH


Description: The serial number on this line is formatted incorrectly. Length must be from 3 to 18 characters. Cause: General Format validation: The serial number length is less than 3 or greater than 19. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_SF_INVFMT


Description: The serial number on this line is formatted incorrectly. Cause: Specific Format validation. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_SF_INVFMT_KYWRD


Description: The serial number on this line is formatted incorrectly. It contains a disallowed keyword. Cause: Specific Format validation: The serial number contains a keyword. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_SF_INVFMT_SPCHR


Description: The serial number on this line is formatted incorrectly. It contains disallowed special characters. Cause: Specific Format validation: The serial number contains special characters. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_SF_INVLGTH


Description: The serial number on this line is formatted incorrectly. Its length is not valid. Cause: Specific Format validation: Invalid length. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_SN_NR


Description: No serial number is required for this product. Cause: General Format validation: Non-Serialized product is provided with a serial number If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_R_SN_NULL


Description: No serial number is provided for this product. Cause: General Format validation: Serialized product is entered without a serial number. If the serial number is not corrected, the validation will eventually generate a Hard-Stop error that cannot be overridden.






Related Error Codes

N/A










Error Code: XXCSS_QOT_HDR_SN_TERMINATE


Description: One or more lines have been deleted from the quote because service is not available for the products on those lines. This is a header-level error. It indicates the error has occurred on one or more lines on the quote. Cause: One or more non-RMA, non-serviceable items have been “soft-deleted” from the quote. The current status of the serial numbers for these items is ‘Inactive’. The system has therefore automatically deleted them from the quote.

There is no recourse for this error. Because the serial numbers have a status of Inactive, they cannot be used.

Related Error Codes

XXCSS_QOT_LINE_SN_TERMINATE

Error Code: XXCSS_QOT_LINE_SN_TERMINATE


Description: This line has been deleted from the quote because service is not available for this product. This is a line-level error. It applies to a specific line on the quote. Cause: A non-RMA related, non-serviceable item has been “soft-deleted” from the quote. The current status of the serial numbers for this item is ‘Inactive’. The system has therefore automatically deleted it from the quote.

There is no recourse for this error. Because the serial number on this line has a status of Inactive, it cannot be used.

Related Error Codes

XXCSS_QOT_HDR_SN_TERMINATE





Product Service Level Errors

Error Code: SCSPM1001


Description: The service level chosen is not valid for this product.


provided or choose a different Service Level.

2. If this is a minor product in the configuration, you may need to change the Service Level for the parent product or quote this minor line separately.

3. You can also consult with your Cisco sales representative to determine which Service Levels are available for which products.











Description: The service level chosen is not valid for this product. Cause: This error indicates that the service level entered is not available for this product. The service level from the Preferences section of the Quote Summary Details screen is suggested as a Preferred Value.


provided or choose a different service level.

2. If this is a child product in the configuration, you may need to change the service level for the parent product or quote this minor line separately.

3. You can also consult with your Cisco sales representative to determine which service levels are available for which products.









Error Code: CS039


Description: The service level chosen is not valid for this product. Cause: This error indicates that the service level entered is not available for this product. The service level from the Preferences section of the Quote Summary Details screen is suggested as a Preferred Value.


provided or choose a different service level.

2. If this is a child product in the configuration, you may need to change the service level for the parent product or quote this minor line separately.

3. You can also consult with your Cisco sales representative to determine which service levels are available for which products.









Service Configuration Errors



Description: This service level is not a compatible change for this program. Cause: Service programs have defined preferred service level changes. Changes between service levels not predefined require review by Cisco staff. This error indicates that the service level change is not a predefined preferred service level change.

1. Please verify the Service Level. 2. Alternative service levels can be

selected or the user can contact Cisco for review of the chosen service level change.



Related Error Codes

SCSRV5006



Description: The system is unable to attach the chosen service level to this product. Cause: The service level chosen is not available for this product type. This typically occurs when a software-only service level is chosen for a hardware product, or vice versa.

This error can be fixed by editing the line to change the service level.

If this is a hardware product, select a service level from the Hardware Service Level dropdown menu.

If this is a software product, select a service level from the Software Service Level dropdown. If the problem persists, open a case with Support for assistance.

Related Error Codes

N/A







Description: The secondary Service Level is not compatible with the primary Service Level found. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under a compatible primary service level. This error indicates that the primary service level which the system found is not compatible with the requested secondary coverage. Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under a compatible primary service level. This error indicates that the primary service level which the system found is not compatible with the requested secondary coverage.

1. Please verify the Service Level. 2. The secondary or primary service level

will need to be changed to a compatible pair.



Related Error Codes

SCSRV5005



Description: Multiple Primary Service Levels are not supported for configuration. Cause: In general parent lines and child lines should have the same primary service level or at most one primary hardware service level and one primary software service level. This error indicates that multiple service levels have been requested for the parent and child lines.

1. Please choose only one primary

Service Level for the configuration. 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco


Related Error Codes

N/A







Description: Multiple Primary Service Levels have been chosen for this product on this quote. A product can only appear on a quote more than once if one line has primary coverage and the other line has compatible secondary coverage. Cause: The error could also arise if more than one primary service is requested on the quote. If this is the cause of the error, remove all but one primary service.

1. Review all instances of this serial

number on the quote. 2. Choose the one that has the Primary

Service Level desired. 3. Either apply a valid Secondary Service

Level to the other or delete it. (See the CSCC User Guide section "Adding Secondary Coverage to Existing Coverage" for details).

4. To review all instances of this serial number, use the Filters function and specify this serial number only.

5. If error is not resolved, contact Cisco Staff for assistance.


To easily review all instances of the serial number, you can use the filters on the Error Details screen to display one or more serial numbers only. To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details.








Description: Secondary Service is not available on the minor line without Primary Service coverage. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under the primary service level. This error indicates that the system can't find the primary coverage for a line requesting secondary coverage. The system firsts checks to see if the primary service level is being ordered on the same quote. Next it checks for primary coverage on existing contracts. The system matches the dates to see that the primary coverage period covers the same date range as the secondary services requested.

1. Please verify the Service Level. 2. Verify that proper primary coverage is

being ordered or is already on a contract.

3. Add primary coverage if needed or delete the requested secondary coverage line.

4. Contact Cisco Support if you think this error is not correct.

Related Error Codes

N/A







Description: This product does not have primary coverage for the full term of the secondary coverage period entered. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under the primary service level for the same duration. The system firsts checks to see if the primary service level is being ordered on the same quote. Next it checks for primary coverage on existing contracts. The system matches the dates to see that the primary coverage period covers the timeframe of the secondary services requested.

1. If possible, modify Coverage End

Dates so that the secondary coverage period does not extend beyond the primary coverage period.

2. Otherwise, open a Support case for assistance.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. Related Error: SCSRV5004








Description: This secondary service level chosen is not available for the primary service level chosen for this product.

1. If possible, modify either the primary

or secondary coverage chosen for this product. (For list of the primary/secondary service level combinations available, see the CSCC User Guide section "Add Secondary Coverage to Existing Coverage".)



To modify the service level for one line on a quote, select the line on the Line Items and Pricing screen, choose ‘Edit Line’ from the Action drop-down, and choose a different service level in the Preferences section of the pop-up window. See the CSCC User Guide for details.



Description: Secondary service coverage is not available for this product. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under the primary service level. This error indicates that the requested secondary service level is not valid for the product. Secondary service is optional and can be ordered on the parent or the child lines.

4. Secondary service coverage is not

available for the product on this line. 5. See the Quoting Secondary Coverage

section of the CSCC User Guide for more information.

6. If you feel you have received this message in error, open a Support case for assistance.

Related Error Codes

N/A










Description: The service level chosen has a lower value than the current service level on the contract. Cause: This is a downgrade transaction. Cisco does not grant credit to downgrade transactions, so you must verify that you wish to proceed with the transaction without credit.


desired Service Level. 2. If the Service Level is incorrect, choose

the desired value and revalidate the quote.

3. If you have chosen the correct service level and you still wish to proceed with the transaction without being granted credit, select the Current Value in the Error Details pop-up window and click Apply. This will clear the error.










Description: This product does not have primary coverage for the full term of the secondary coverage period entered. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under the primary service level for the same duration. This error indicates that the system can't find the primary coverage for the entire duration of the requested secondary coverage. The system firsts checks to see if the primary service level is being ordered on the same quote. Next it checks for primary coverage on existing contracts. The system matches the dates to see that the primary coverage period covers the same date range as the secondary services requested.

1. If possible, modify Coverage End

Dates so that the secondary coverage period does not extend beyond the primary coverage period.

2. Otherwise, open a Support case for assistance.


To modify a line on a quote, use the 'Edit Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details. You may also need to verify that proper primary coverage for this product is also on the quote or is already on an existing contract. If not, you may need to add primary coverage that is compatible with this secondary coverage line. (For list of the primary/secondary service level combinations available, see the CSCC User Guide section "Add Secondary Coverage to Existing Coverage".) Related Error: SCSRV1019










Description: This secondary service level chosen is not compatible with the primary service level chosen for this product. Cause: Some service coverage programs offer a primary coverage as well as optional secondary coverage with additional features. These optional secondary services can't be purchased without being covered under a compatible primary service level. This error indicates that the primary service level which the system found is not compatible with the requested secondary coverage. The system firsts checks to see if the primary service level is being ordered on the same quote. Next it checks for primary coverage on existing contracts. The primary service level which the system found is not compatible with the requested secondary coverage.

1. If possible, modify either the primary or

secondary coverage chosen for this product. (For list of the primary/secondary service level combinations available, see the CSCC User Guide section "Add Secondary Coverage to Existing Coverage".)

2. If this is not possible, open a Support case for assistance.

Related Error Codes

SCSRV1012









Description: The service level change does not comply with Cisco Service Program Compatibility Rules. Cause: Service programs have defined preferred service level changes. Changes between service levels not predefined require review by Cisco staff.


desired service level. 2. If you have, contact Cisco Support and

determine whether an exception to Cisco Service Program Compatibility Rules can be granted.

3. If the service level is incorrect, choose the desired value and revalidate the quote.


To modify the service level for the entire quote, edit the Preferences section on the Quote Summary Details screen. To modify the service level for one line, select the line on the Line Items and Pricing screen, choose ‘Edit Line’ from the Action drop-down, and choose a different service level in the Preferences section of the pop-up window. See the CSCC User Guide for details. Related Error: SCSRV1004







Add Minor to Major Errors

Error Code: XXCSS_QOT_AMTM_LINE_ADD


Description: This line has been added to the quote and is being shown as part of the configuration specified in the upload template. The new configuration will only be permanently reflected in the system during the process of converting the quote. Cause: This is an INFORMATIONAL MESSAGE ONLY in the Quote Validation Report and User Interface.

1. Please open a support case if further

assistance is needed.

Related Error Codes

N/A

Error Code: XXCSS_QOT_AMTM_SO_PO_SEARCH


Description: Due to a data condition multiple non serialized lines have been identified for the given criteria. Only one of them has been added to the configuration. Cause: This is an INFORMATIONAL MESSAGE ONLY in the Quote Validation Report.

1. Please open a support case if you

need to get the right line added.

Related Error Codes

N/A





Error Code: XXCSS_QOT_Min_2_Maj_CONT_ACCESS


Description: One or more lines require the customer to grant you access to the quote. Additional actions will be required by you and the equipment owner to release these lines to you for processing.

1. The user will need to gain access to

the contract(s) through self-registration.

Related Error Codes

N/A

Error Code: XXCSS_QOT_Min_2_Maj_IS_INVLD


Description: Selected minor line cannot be moved under major line. The minor line’s install site must roll-up to the major line’s customer install site.

1. Please re-upload a minor line which

roll’s up to the major line’s customer install site.

2. Please contact CSCC support for further assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_Min_2_Maj_ITEM_REQ


Description: “Item number required if PO/SO number is populated.” Cause: In order to add a minor line to a quote using the Upload Template, an Item Number is required if PO/SO number is populated.

1. Please provide an item number along

with the PO/SO in the upload template and re-upload the minor line.

2. Please contact CSCC support for further assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_Min_2_Maj_MAJ_ACT


Description: Selected Major Line is not in Active status. Cause: Major line must be in Active status in order to add them to a quote using the Upload Template.

1. Please remove line and re-upload a

Major Line which is Active. 2. Please contact CSCC support for

further assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_Min_2_Maj_Maj_Line


Description: The selected line is not a Major line. Cause: Minor lines must be configured to major lines when using the Upload Template to add them to a quote.


valid major line configured with the minor line using the upload process.

Related Error Codes

N/A

Error Code: XXCSS_QOT_Min_2_Maj_MIN_CR_GEN


Description: Selected minor line cannot be moved under major line. The minor line will generate a credit.

1. Please contact CSCC support to move

the minor item.

Related Error Codes

N/A





Error Code: XXCSS_QOT_Min_2_Maj_MIN_ERROR


Description: No records retrieved for display. The item was not found, is in an inactive status, or has access issues. Please modify and resubmit your search.

1. Please modify and resubmit your

search.

Related Error Codes

N/A

Error Code: XXCSS_QOT_Min_2_Maj_MIN_INVLD


Description: The serialized item selected is not a Minor Line.

1. Please select a Minor Line to proceed.

Related Error Codes

N/A

Error Code: XXCSS_QOT_Min_2_Maj_MIN_MAJ_INACT


Description: Selected Major/Minor Line is not in Active status.


Major/Minor Line which is Active.

Related Error Codes

N/A





Error Code: XXCSS_QOT_MIN_2_MAJ_MIN_NOT_FOUND


Description: No records retrieved for display. The selected minor item was not found.

1. Please contact Customer Support to

assist with non-serialized item creation.

Related Error Codes

N/A

Error Code: XXCSS_QOT_MIS_REQD_DATA


Description: Missing Required data. Cause: When uploading non-serialized items, entering the Item Name requires additional required data (SO/PO/MPO).

1. Enter either the SO, PO or MPO in

addition to the Item Name into the Upload Template.

2. Re-upload the template.

Related Error Codes

N/A





Invalid Information Errors

Error Code: XXCCS_SCDC_IS_AF_I


Description: Unknown Target Install Site ID. Cause: Invalid Installed At Site. Valid Install Sites are required for critical service business processes. Determines if the install site associated with the IB instance is a “dummy” or “unknown” site. Install sites are maintained in ERP Ship-to Site. Unknown Target Install Site. Target Install Site may be populated with invalid install site when install site in not populated

1. Using the Edit Line functionality within

the Action drop down, apply an alternative Site ID.

2. If you cannot apply an alternative Site ID, create the address using the Address Management tool.

3. If you cannot apply an alternative Site ID or create the address, contact Support for assistance.

Related Error Codes

N/A

Error Code: XXCCS_SCDC_IS_I


Description: The status of the Target Install Site ID you have specified is Inactive or Hold. Cause: The Target Install Site that was entered or pulled from the existing contract is Invalid or Hold. (Note that some older contracts can contain invalid or incomplete Install Site information.)


correct Target Install Site. 2. If not, correct your entry by creating or

searching for a new site ID, and revalidate the quote.


Related Error Codes

N/A





Error Code: XXCCS_SCDC_SN_GF_1


Description: The serial number is formatted incorrectly. It contains a disallowed keyword. Cause: General Format validation: The serial number contains a key word. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A



Description: The serial number is formatted incorrectly. It contains special disallowed characters. Cause: General Format validation: Serial number contains special characters. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A











Description: The serial number is formatted incorrectly. Length must be from 3 to 18 characters. Cause: General Format validation: Serial number length is less than 3 or greater than 19 characters. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A



Description: The serial number is formatted incorrectly. It does not meet the standard 11-character format. Cause: General Format validation: Serial number does not meet the standard 11-character format (XXXNNNNXXX). This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A











Description: The serial number is formatted incorrectly. One of the first 4 characters must be numeric. Cause: General Format validation: The serial number is between 12 and 15 characters and does not have any numeric digits in the first 4 characters. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A

Error Code: XXCCS_SCDC_SN_S_D


Description: Cisco records show that the serial number comes from a device that has been decommissioned and can no longer be placed on a service contract. Cause: This error occurs because the serial number is no longer valid. The serial number has been identified as no longer serviceable.





4. If valid proof-of-purchase cannot be obtained, the line must be removed from the quote.

Related Error Codes

N/A









Error Code: XXCSS_SCDC_SN_S_P








Related Error Codes

N/A

Error Code: XXCSS_SCDC_SN_S_V








Related Error Codes

N/A









Error Code: XXCSS_SCDC_SN_S_Y








Related Error Codes

N/A

Error Code: XXCSS_SCDC_SN_SF_1


Description: The serial number is formatted incorrectly. It contains a disallowed keyword. Cause: Specific Format validation: The serial number contains a keyword that is prohibited. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A











Description: The serial number is formatted incorrectly. It contains special disallowed characters. Cause: Specific Format validation: The serial number contains special characters. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A



Description: The serial number is formatted incorrectly. Length does not match the expected format for this product. Cause: Specific Format validation: The serial number length is different from the CPI format length. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A











Description: The serial number is formatted incorrectly. It does not match the expected format for this product. Cause: Specific Format validation: The serial number does not match the specified CPI format This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A

Error Code: XXCSS_SCDC_SN_SF_I


Description: No serial number is provided for this product. Cause: Specific Format Validation: Serialized product is entered without a serial number. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A









Error Code: XXCSS_SCDC_SN_SF_N


Description: No serial number is required for this product. Cause: Specific Format Validation: Non-Serialized product is provided with a serial number This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A

Error Code: XXCSS_SCDC_SN_VX_0


Description: The serial number is formatted incorrectly. It contains an unexpected leading zero (0). Cause: The product is from a Non-Shipment source and a match is found in IB by removing the leading '0' from the serial number. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A









Error Code: XXCSS_SCDC_SN_VX_1


Description: The serial number is formatted incorrectly. It is missing an expected leading zero (0). Cause: The product is from a Non-Shipment source and a match is found in IB by adding a leading '0' to the serial number. This error will not prevent the quote from becoming valid and orderable, but you can avoid quoting issues in the future by correcting the serial number immediately.





Related Error Codes

N/A

Error Code: XXCSS_SCDC_SN_VX_S


Description: The serial number is formatted incorrectly. It contains an unexpected leading 'S' character. Cause: The product is from a Non-Shipment source and a match is found in IB by removing the leading 'S' from the serial number This error will not prevent the quote from becoming valid and orderable, but users can avoid quoting issues in the future by correcting the serial number immediately. If the serial number is not corrected by January 30, 2011, the user will be required to provide a business justification before they can renew service on the item.





Related Error Codes

N/A









Error Code: XXCSS_SCDC_DI_DB


Description: The system has found multiple instances of this serial number. Please verify the serial number. Cause: Valid Serial Numbers support critical business processes. This error occurs because the Serial Number is duplicated on different Bill To ID. Duplicate Instance - Different Bill To. One or more duplicates. No duplicate is on the same contract, no duplicate has the same contract Bill To ID, no duplicates not on a contract. Any duplicates have a different contract Bill To ID.

1. Please verify the Serial Number or

contact Customer Service. 2. Terminate the line and re-enter the

item with a valid value. 3. You can also request a temporary

override.

Related Error Codes

N/A

Error Code: XXCSS_SCDC_DI_G


Description: The system has found multiple instances of this serial number. Please verify the serial number. Cause: Valid Serial Numbers support critical business processes. This error occurs because the Serial Number is duplicated. Duplicate Instance - General. Product family and exact serial number combination are present on multiple instances. One or more duplicates, calling application is not providing a Bill To, there are no duplicates that are not on contract.




override.

Related Error Codes

N/A





Error Code: XXCSS_SCDC_DI_NC


Description: The system has found multiple instances of this serial number. Please verify the serial number. Cause: Valid Serial Numbers support critical business processes. This error occurs because the Serial Number is duplicated not on contract. Duplicate Instance - Not on Contract. There are one or more duplicates. No duplicate is on the same contract or has the same contract Bill To ID, but there are one or more which are not on a contract.




override.

Related Error Codes

N/A

Error Code: XXCSS_SCDC_DI_SB


Description: The system has found multiple instances of this serial number. Please verify the serial number. Cause: Valid Serial Numbers support critical business processes. This error occurs because the Serial Number is duplicated on Same Bill To ID. Duplicate Instance - Same Bill To. There are one or more duplicates. No duplicate is on the same contract, but one or more has the same Bill To ID.




override.

Related Error Codes

N/A





Error Code: XXCSS_SCDC_DI_SC


Description: The system has found multiple instances of this serial number on this contract. Please verify the serial number. Cause: Valid Serial Numbers support critical business processes. This error occurs because the Serial Number is duplicated on this same contract. Duplicate Instance - Same Contract. There are one or more duplicates and one or more is on the same contract.




override.

Related Error Codes

N/A

Error Code: XXCSS_SCDC_SN_SF_MFG


Description: Invalid Serial Number Format: Given Serial Number closely matches a Serial Number on a shipped product. Cause: Valid Serial Numbers support critical business processes. This error occurs due to an Invalid Serial Number Format: Given Serial Number closely matches a Serial Number on a shipped product. Invalid Serial Number Format: Given Serial Number closely matches a Serial Number on a shipped product.


contact Customer Service. 2. Perform a manufacturing scrub

matching validation. This involves checking for invalid serial numbers.

3. Check if, after scrubbing, the serial number matches an ERP shipment record in IB.

Related Error Codes

N/A





Error Code: XXCSS_SCDC_SN_PP_NF


Description: Product ID not found. Cause: Valid Product IDs support critical business processes. This error is caused by a Product ID not found. Product ID input cannot be found in Product Profile, or is NULL.

1. Please verify the Product ID. 2. If the Product ID is incorrect, enter a

new one.

Related Error Codes

N/A





Pricing and Discounting Errors

Error Code: XXCSS_QOT_DEAL_PARTNR_ERR


Description: Quote is invalid because Partner/Reseller information on the Quote and Deal ID does not match. Cause: The Partner Validation has failed.

1. Please remove this Deal Id or replace it

with an alternate Deal ID to proceed. 2. You may also open a support case or

contact your Cisco Account Manager for assistance. The quote will remain invalid until your Deal ID or quote is updated.

Related Error Codes

N/A

Error Code: XXCSS_QOT_DEAL_PARTNER_OVERR


Description: Partner/Reseller mismatch between Quote and Deal ID has been resolved for this Quote. Cause: Cisco Internal has overridden the XXCSS_QOT_DEAL_PARTNR_ERR error.

N/A

Related Error Codes

XXCSS_QOT_DEAL_PARTNR_ERR

Error Code: XXCSS_QOT_EPRM_TECH_ERR


Description: The Promotion cannot be validated at this time. Cause: The Sales Path/Promo Code/Transaction Date is NULL.

1. Please try after some time.

Related Error Codes

N/A





Error Code: XXCSS_QOT_EPRM_CHANNEL_ERR


Description: This quote's Channel Route to Market does not match this Promotion Sales Path. Cause: Invalid Salespath.

1. Please change the quote's channel

designation in order to receive the promotional discount or please change the sales path on the promotion to quote's channel in order to receive the promotional discount.

2. If the quote's channel or promotion sales path cannot be changed, please remove this Promotion from your quote. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: XXCSS_QOT_EPRM_EXPIRED


Description: The Promotion entered has expired. Cause: Promotion has expired.

1. Please enter an active and eligible

Promotion to receive discounts. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: XXCSS_PD_TR_HDR_ID_MISS


Description: Transaction Header Id is missing. Cause: This validation checks that the pricing engine has passed all the proper fields.

1. Please open a support case to resolve

this error. 2. There may be some sort of data

corruption involved.

Related Error Codes





This error would not normally appear in quoting. It is a safety net between Cisco systems.

N/A

Error Code: XXCSS_PD_TR_HDR_NUM_MISS


Description: Transaction Number is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_TR_LN_NUM_ID_MISS


Description: Transaction Line Id is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_TR_LN_NUM_MISS


Description: Transaction Line Number is missing. Cause: This validation checks that the pricing engine has passed all the proper fields.




Related Error Codes





This error would not normally appear in quoting. It is a safety net between Cisco systems.

N/A

Error Code: XXCSS_PD_NO_TRAN_LINES


Description: There are no transaction lines for pricing in this pricing request. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_REQ_TYPE_MISS


Description: Request Type is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_PRC_EVT_MISS


Description: Pricing Event is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_CURR_CODE_MISS


Description: Currency is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_BILL_TO_PR_ID_MISS


Description: Bill To Country and/or Price List are missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_PROD_NUM_MISS


Description: Product Number is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_SERVICE_LVL_MISS


Description: Service Level is Missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_INVALID_QTY


Description: The quantity on the transaction is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_SERV_ST_DATE_MISS


Description: Service coverage begin date is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_SERV_END_DATE_MISS


Description: Service coverage End Date is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_INVALID_SERV_DATES


Description: The coverage Begin Date and/or End Date on this line are invalid. Cause: Coverage Begin and End dates are subject to validation to ensure, for instance, that the End Date is not earlier than the Begin Date.

1. Check the dates entered to ensure

they are populated correctly. 2. If not, modify the dates and revalidate

the quote. 3. If this is not possible or does not

resolve the issue, open a Support case for assistance.



Error Code: XXCSS_PD_INST_CTRY_MISS


Description: Install Country is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A






Error Code: XXCSS_PD_INSTALL_THEATER_MISS


Description: The Theater name for the Installed-at site referenced on this line is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. The Installed-at site Theater name, which

is required for multi-national quoting, is missing. Because Theater is not a user-entered value, you must open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_PD_NO_OVERIDE_CRD_LN


Description: An override price cannot be calculated because the last line on the quote is a credit line. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. Because of a database issue, the last line

on the quote is not a valid transaction line, which is preventing an override price calculation. Please open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_ORIG_ST_DATE_MISS


Description: Original Begin Date is missing and is required for credit calculation. Provide the Original begin date if this transaction line is a credit line or if this is not a credit line then provide value of "N” for the Credit Flag. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_ORIG_END_DATE_MISS


Description: Original End Date is missing and is required for credit calculation. Provide the Original End Date if this transaction line is a credit line or if this is not a credit line then provide value of "N” for the Credit Flag. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_NEW_STRT_DT_MISS


Description: New Begin Date is missing and is required for credit calculation. Provide the New Begin Date if this transaction line is a credit line. If this is not a credit line, then provide value of "N” for the Credit Flag. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_ORG_SRLST_PR_MISS


Description: An internal error has prevented the Original Service List Price from being populated on this line. Cause: This validation checks that the pricing engine has passed all the proper fields. The error indicates that the Original Service List Price field was not passed successfully to CSCC. This error is highly unusual during quoting. It was put in place to ensure successful data transfers between Cisco systems.

1. Please open a Support case for

assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_ORG_SRVNET_PR_MISS


Description: Original Service Net Price is missing and is required for credit calculation. Provide the Original Service List Price if this transaction line is a credit line. If this is not a credit line, then provide value of "N” for the Credit Flag. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_ORG_CURR_MISS


Description: Original Currency is missing and is required for credit calculation. Provide the Original Currency if this transaction line is a credit line. If this is not a credit line, then provide value of "N” for the Credit Flag. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_ORG_QTY_MISS


Description: Original Qty is missing and is required for credit calculation. Provide the Original Qty if this transaction line is a credit line. If this is not a credit line, then provide value of "N” for the Credit Flag. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_PERCT_PR_MISS


Description: Pricing Percentage cannot be null when Pricing basis is provided. Please provide the pricing percentage. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_PER_PR_NO_USR_DIS


Description: User Entered Discounts are not allowed with Pricing Basis and Percentage. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_ADJ_ITM_NO_USR_DIS


Description: Service discounts cannot be modified by the user for adjustable items. Cause: Because this product has been set up for adjustable pricing, service discounts cannot be modified using percentage adjustments.

1. Use the Fixed Amount Adjustment on

Net Price field to subtract the desired discount amount, and revalidate the quote.

2. If this is not possible or does not resolve the error, open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_CRT_LIN_NO_USR_DIS


Description: User Entered Discounts are not allowed on credit lines. Only Net Price Overrides are allowed. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_NET_PRC_NOT_NEG


Description: Net Price Override cannot be negative. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_USR_DIS_NOT_HDRD


Description: User Entered Discounts cannot exceed 100%. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_USR_EXCEED_NOT_NEG


Description: Set Total Quote Amount cannot be negative. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_USR_NTE_MORE_TAMT


Description: Set Total Quote Amount is more than or equal to the total quote amount. No additional discounts were applied by PD. Cause: Cisco personnel can enter a quote header Not To Exceed amount. The positive difference between the quote total and the entered NTE amount will be distributed across the lines as a discount. This error indicates that the user entered Not To Exceed amount is not being applied because the quote total is already less that the NTE amount entered.

1. Consider clearing the Set Total Quote

Amount value. 2. No action is required but this unused

discount method will slow the validation of the quote.

3. The user can remove the NTE amount or lower it so that the difference is applied as a discount across the lines.

Related Error Codes

N/A

Error Code: XXCSS_PD_INTEND_USE_MISS


Description: Intended Use is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_NO_OVERIDE_PRC_BIS


Description: Override Price Calculations cannot be performed as transaction Lines has Pricing basis assigned. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_CUST_NO_MISS


Description: Customer Number in the header is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. Please select a valid Customer

Number in the quote header. 2. Click "Validate And Save". 3. If this does not work, please open a

support case to resolve this error. 4. There may be some sort of data


Related Error Codes

N/A





Error Code: XXCSS_PD_QTY_ZERO_NEG


Description: The quantity on the transaction is invalid (0 or -negative). Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_INST_CTRY_INVALD


Description: Install Country is invalid. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_NOT_MANY_OVRRIDE


Description: Multiple User Entered Overrides cannot be entered. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_BILL_ID_CNO_MISS


Description: Service Level cannot be priced as Bill To ID and Bill To Customer Number are not provided. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. Please select a valid Bill To in the

quote header. 2. Click Validate or Validate And Save. 3. If this does not work, please open a

support case to resolve this error. 4. There may be some sort of data


Related Error Codes

N/A





Error Code: XXCSS_PD_ORG_ST_ED_DT_INVLD


Description: Invalid Original Start and End Dates. Original begin date should be <= Original End date. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_PRC_MTHD_SLVL_MISS


Description: An internal error has prevented the correct pricing methodology from being accessed for this line. Cause: This validation checks that the pricing engine has passed all the proper fields. This error is highly unusual during quoting. It was put in place to ensure successful data transfers between Cisco systems.


assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_SERV_SKU_NOT_PRL


Description: An internal error has prevented the service SKU from being populated on this line. Cause: This validation checks that the pricing engine has passed all the proper fields. This error indicates that the service SKU was not passed successfully. This error is highly unusual during quoting. It was put in place to ensure successful data transfers between Cisco systems.


assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_SN_SER_SKU_PRD_REQD


Description: A service SKU has been entered that is not mapped to the serial number or product number entered. Cause: This validation checks to make sure that the service SKU entered is mapped to the serial number or product entered on the quote

1. Edit the line and enter the correct

service SKU mapped to the current serial number or product number.

2. If this does not work, please open a support case to resolve this error.

Related Error Codes

N/A

Error Code: XXCSS_PD_SERV_PRICE_MISS


Description: Service Price is missing. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. Please open a support case with the

Pricing Support Group. 2. There may be some sort of data


Related Error Codes

N/A





Error Code: XXCSS_PD_PROD_NOT_PR_LST


Description: Product cannot be found on the price list. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_PROD_PRICE_MISS


Description: An internal error has prevented the Product Price from being populated on this line. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.


assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_PR_CGRP_NOT_SLVL


Description: Price Category for Product SKU cannot be found. Cause: This validation checks that the pricing engine has passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_PF_NOT_CUSTNO_SLVL


Description: The Customer Profile associated with this Bill-To ID does not provide the information needed to calculate the price for this line. Cause: You have chosen a factor-based service level. To calculate pricing for this service level, CSCC requires that the user's Customer Profile be updated with factor-based pricing attributes and authorization.

1. Please check the service level to

confirm that you have correctly chosen a factor-based service level.

2. If not, choose the correct service level and revalidate the quote.

3. If you have chosen the correct service level, contact Support for assistance in having the required factor-based pricing information added to Customer Profile.

Related Error Codes

N/A





Error Code: XXCSS_PD_PROD_PL_SERV_PL


Description: Current Product List Price was used to calculate Service List Price because purchase price was not available. Cause: This error indicates when the user requested a precentage of product price but the system could not find the product price. The system defaults to the Service Price list pricing.


Related Error Codes

N/A

Error Code: XXCSS_PD_CRTADJT_NOT_SERV


Description: Credit Adjustment cannot be calculated for this service level change. Cause: This error indicates that the system cannot calculate a credit for this service level.

1. No action is required. 2. Please open a support case to request

manual credit for this service level change.

Related Error Codes

N/A





Error Code: XXCSS_PD_NO_PRC_MAP_IT_CTRY


Description: No Price List is mapped to the Install Country. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A

Error Code: XXCSS_PD_NET_PR_ORIDE_IGN


Description: Override provided was ignored in the net price calculation as the net price was negative. Cause: This error indicates that the manual price adjustment has made this line have a negative amount.


this warning. 2. Cisco personnel will need to correct the

manual adjustment.

Related Error Codes

N/A

Error Code: XXCSS_PD_NEW_STDT_BET_ORGDT


Description: New Start Date should be between Original Start Date and Original End Date. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.




Related Error Codes

N/A





Error Code: XXCSS_PD_SYS_INT_ERROR


Description: An internal error has prevented pricing validations from being successfully completed on this line. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.


assistance.

Related Error Codes

N/A

Error Code: XXCSS_PD_PR_BIS_EST_ONLY


Description: An override price cannot be calculated because pricing basis is assigned to this line. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. Pricing basis is assigned to this line,

and pricing basis functionality is only applicable to estimates, so an override price cannot be calculated. Please open a Support case for assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_PR_EVENT_MISS


Description: The Pricing Event value is missing from this line. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. The Pricing Event value, which defines

whether the price is a List Price (PASS1) or Net Price (PASS2), is missing. Because Pricing Event is not a user-entered value, you must open a Support case for assistance.

Related Error Codes

N/A

Error Code: XXCSS_PD_QP_CALL_FAIL


Description: An internal error has caused the Quick Pricing request issued for this line to fail. Cause: The Quick Pricing call from the Pricing Engine failed on this line. This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.


assistance.

Related Error Codes

N/A





Error Code: XXCSS_PD_REQ_TYPE_INVLD


Description: The Request Type value on this line is invalid. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in quoting. It is a safety net between Cisco systems.

1. The Request Type value passed by

this line is invalid. Because Request Type is not a user-entered value, you must open a Support case for assistance.

Related Error Codes

N/A

Error Code: D3062


Description: The SKU in the Quote does not match the list of eligible SKUs for the Promotion.

1. Please enter a valid SKU eligible for

the Promotion. For more details, please refer to your Promotion.

2. You may also use another promotion matching the SKU's on your quote. If no change is made to your quote, no promotional discounts will be applied. You may also contact your Cisco Account Manager for more details.

Related Error Codes

N/A

Error Code: D3063


Description: The quantity selected on the Quote does not match the eligible quantity on the Promotion.

1. Please enter a valid quantity which falls

within the minimum and maximum quantities defined in the Promotion. For more details, please refer to your Promotion.

Related Error Codes

N/A





Error Code: D3007


Description: The Promotion entered has expired.

1. Please enter an active and eligible

Promotion to receive discounts. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: D3002


Description: The Promotion entered is not yet active.

1. The entered Promotion has not started

yet. Please enter an active and eligible Promotion to receive discounts. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: D3043


Description: This quote's Channel Route to Market does not match this Promotion's Buy Method.

1. Please change the quote's channel

designation in order to receive the promotional discount.

2. If the quote's channel cannot be changed, please remove this Promotion from your quote. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A





Error Code: D3003


Description: The Partner on this quote is not eligible for this Promotion.

1. If applicable, please change the

Partner on this quote, or remove the Promotion to proceed. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: D3071


Description: This quote does not match any scenarios of certification, specialization, authorization or intended use as defined in the Promotion that you have entered.

1. Please remove this Promotion to

proceed with your quote or contact your Cisco Account Manager for further assistance.

Related Error Codes

D3070

Error Code: D3070


Description: This quote does not match any scenarios of certification, specialization, authorization or intended use as defined in the Promotion that you have entered.

1. Please remove this Promotion to

proceed with your quote or contact your Cisco Account Manager for further assistance.

Related Error Codes

D3071

Error Code: D3044


Description: The currency designated on the quote does not match the currency selected on the promotion.

1. Please change the currency on your

quote or remove this promotion in order to proceed. For more details please contact your Cisco Account Manager.





Related Error Codes

N/A

Error Code: D3029


Description: This Promotion is for use by Partners in specified Cisco Sales Regions. The Partner region currently designated on your quote does not meet the promotion criteria.

1. Please obtain another promotion

applicable to your sales region, or remove this promotion to proceed with your quote. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: D3030


Description: This Promotion is for use by Partners in specified Cisco Sales Regions. The Partner region currently designated on your quote does not meet the promotion criteria.

1. Please obtain another promotion

applicable to your sales region, or remove this promotion to proceed with your quote. For more details, please contact your Cisco Account Manager.

Related Error Codes

N/A

Error Code: D3004


Description: This promotion requires a specified end customer.

N/A

Related Error Codes

N/A





Error Code: D3012


Description: This fulfillment source does not meet the promotion's requirements.

N/A

Related Error Codes

N/A

Error Code: D3017


Description: The promotion does not match the required pattern.

N/A

Related Error Codes

N/A

Error Code: D3018


Description: The promotion does not have any of the specified channel program alignments.

N/A

Related Error Codes

N/A

Error Code: D3019


Description: The promotion does not discount any of the specified product SKUs.

N/A

Related Error Codes

N/A





Error Code: D3020


Description: The promotion does not discount any of the specified product family names.

N/A

Related Error Codes

N/A

Error Code: D3024


Description: The promotion is not stackable.

N/A

Related Error Codes

N/A

Error Code: D3025


Description: The promotion is stackable.

N/A

Related Error Codes

N/A

Error Code: D3027


Description: The promotion does not have any of the specified components.

N/A

Related Error Codes

N/A





Error Code: D3034


Description: The promotion has a start date outside the specified range.

N/A

Related Error Codes

N/A

Error Code: D3035


Description: The promotion has an end date outside the specified range.

N/A

Related Error Codes

N/A

Error Code: D3037


Description: The promotion requires transaction approval.

N/A

Related Error Codes

N/A

Error Code: D3038


Description: The promotion does not require transaction approval.

N/A

Related Error Codes

N/A





Error Code: D3045


Description: The request has an auto apply flag which does not match the promotion.

N/A

Related Error Codes

N/A

Error Code: D3047


Description: The requestor role does not meet the promotion's requirement.

N/A

Related Error Codes

N/A

Error Code: D3051


Description: The promotion did not match the required account type.

N/A

Related Error Codes

N/A

Error Code: D3053


Description: The promotion does not have any of the specified technology segments.

N/A

Related Error Codes

N/A





Error Code: D3054


Description: The promotion does not have any of the specified types.

N/A

Related Error Codes

N/A

Error Code: D3056


Description: The promotion does not have the specified status.

N/A

Related Error Codes

N/A

Error Code: D3061


Description: The promotion requires deal registration.

N/A

Related Error Codes

N/A

Error Code: D3064


Description: The family ID did not match with the promotion.

N/A

Related Error Codes

N/A





Error Code: D3065


Description: All parts in a bundle must be purchased to receive the promotion discount.

N/A

Related Error Codes

N/A

Error Code: D3067


Description: This promotion discount only allows hardware products except refurbs.

N/A

Related Error Codes

N/A

Error Code: D3068


Description: User discount cannot be more than promotion discount.

N/A

Related Error Codes

N/A

Error Code: D3072


Description: The promotion has the status that is specified by the promotion filter.

N/A

Related Error Codes

N/A





Error Code: D5047


Description: The promotional discount applied not eligible due to invalid bundle criteria.

N/A

Related Error Codes

N/A

Error Code: D5048


Description: The promotion does not have DART Visibility EXTERNAL or BOTH (External and Internal).

N/A

Related Error Codes

N/A

Error Code: XXCSS_PD_SERV_SKU_MISS


Description: An internal error has prevented the Service SKU from being populated on this line. Cause: This validation checks that the pricing engine is passed all the proper fields. This error would not normally appear in


assistance.

Related Error Codes

N/A





quoting. It is a safety net between Cisco systems.





Enterprise SKU Invoicing Errors

Error Code: XXCSS_QOT_SS_NOT_ENT_SKU_IV


Description: Quote created containing Software Subscription was ordered without Enterprise SKU Invoicing. Cause: Quotes containing Software Subscription being ordered through Distribution must use Enterprise SKU Invoicing. Note: The user quoting software subscription through Distribution must be Enterprise SKU Invoicing enabled.

Select Enterprise SKU Invoicing when ordering Software Subscription by:

1. Selecting Enterprise SKU Invoicing in user preferences

2. Checking the Enterprise SKU Invoicing box in the ‘Confirm Quote Options’ popup when navigating to the Quoting screen in the Quick Quoting workflow.

Related Error Codes

XXCSS_QOT_DIST_NOT_ENT_ENABLED XXCSS_QOT_NO_DIST_ENT_SKU_ENB

Error Code: XXCSS_QOT_DIST_NOT_ENT_ENABLED


Description: Distributor is attempting to quote Software Subscription and is not Enterprise SKU Invoicing enabled. Cause: To quote Software Subscription, Distributor must be enabled for Enterprise SKU Invoicing. Software Subscriptions can only be quoted using Enterprise SKU invoicing.

If Distributor is not enabled for Enterprise SKU Invoicing, they must open a support case and request to be enabled.

Related Error Codes

XXCSS_QOT_SS_NOT_ENT_SKU_IV XXCSS_QOT_NO_DIST_ENT_SKU_ENB





Error Code: XXCSS_QOT_NO_DIST_ENT_SKU_ENB


Description: Software Subscriptions was ordered with a Distributor that is not Enterprise SKU Invoicing enabled. Cause: Software Subscriptions can only be ordered using a distributor enabled for Enterprise SKU Invoicing. None of the distributors you have access to currently have this capability enabled.

Please open a support case and request to be Enterprise SKU Invoicing enabled.

Related Error Codes

XXCSS_QOT_SS_NOT_ENT_SKU_IV XXCSS_QOT_DIST_NOT_ENT_ENABLED



Description: Line on the quote that is being ordered with Enterprise SKU Invoicing does not meet the required duration set on the Cisco price list. Cause: A quote line with Enterprise SKU Invoicing can only be ordered through Distribution at the coverage duration specified on the Cisco price list.


duration specified on the Cisco price list of 12, 24, or 36 months depending on what service you are adding.


Related Error Codes

N/A





Takeover Errors

Error Code: XXCSS_QOT_TAKEOVER_HDR_ERR


Description: The Global Ultimate ID associated with the source contract is different from the Global Ultimate ID on this quote. Cause: This error occurs for takeover quotes. It indicates that the Global Ultimate (GU) ID on the source contract does not match the GU ID on the quote. A GU is the data point used in Cisco’s records to associate all branches of a corporation to a common, overarching entity. Each GU has a unique ID number used to identify it in Cisco’s databases. The system checks to see if the GU ID on the source contract matches the GU ID on the quote, which indicates that you have rightful access to the contract and can therefore quote a renewal. (The only way to quote a renewal on a contact under another partner’s GU ID is to process a Takeover.) Because the GU ID is associated with the Bill To ID on the quote, your options for resolving this error involve either processing a Takeover or modifying the Bill To ID.



2. Otherwise, you can clear this error by changing the Bill To ID on either the quote or the source contract, by deleting the line from the quote, or by adding the line to a different quote.

3. If none of these options are possible, open a Support case for assistance.


Related Error: XXCSS_QOT_TAKEOVER_LINE_ERR For additional information on Takeovers, reference the Takeovers Job Aid.

http://www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/CSCC_Takeovers_Job_Aid_Partner/CSCC_Takeovers_Job_Aid_Partner.pdf





Error Code: XXCSS_QOT_TAKEOVER_LINE_ERR


Description: The Global Ultimate ID on the source contract is different from the Global Ultimate ID on this quote. Cause: This error occurs when you are adding products to a quote by serial number. It indicates that the Global Ultimate (GU) ID on the source contract under which the serial number is currently covered does not match the GU ID on the quote. A GU is the data point used in Cisco’s records to associate all branches of a corporation to a common, overarching entity. Each GU has a unique ID number used to identify it in Cisco’s databases. The system checks to see if the GU ID on the source contract matches the GU ID on the quote, which indicates that you have rightful access to the contract and can therefore quote a renewal. (The only way to quote a renewal on a contact under another partner’s GU ID is to process a Takeover.) Because the GU ID is associated with the Bill To ID on the quote, your options for resolving this error involve either processing a Takeover or modifying the Bill To ID.






You can change the Bill To ID on a quote if your organization has multiple Bill To IDs. To do so, go to the Quote Summary Details screen and edit the Bill To ID field. Related Errors: XXCSS_QOT_TAKEOVER_HDR_ERR, XXCSS_QOT_DISC_ERR_TO XXCSS_QOT_2T_TAKEOVER_LINE_ERR





Error Code: XXCSS_QOT_2T_TAKEOVER_LINE_ERR


Description: Takeovers are not allowed for distribution quotes processed through the Quick Quoting workflow. Takeovers must be processed through the Standard Quoting workflow. The Global Ultimate ID on the source contract is different from the Global Ultimate ID on this quote. Cause: This error occurs when you are adding products to a quote by serial number. It indicates that the Global Ultimate (GU) ID on the source contract under which the serial number is currently covered does not match the GU ID on the quote. A GU is the data point used in Cisco’s records to associate all branches of a corporation to a common, overarching entity. Each GU has a unique ID number used to identify it in Cisco’s databases. The system checks to see if the GU ID on the source contract matches the GU ID on the quote, which indicates that you have rightful access to the contract and can therefore quote a renewal. (The only way to quote a renewal on a contact under another partner’s GU ID is to process a Takeover.) Because the GU ID is associated with the Bill To ID on the quote, your options for resolving this error involve either processing a Takeover or modifying the Bill To ID.






You can change the Bill To ID on a quote if your organization has multiple Bill To IDs. To do so, go to the Quote Summary Details screen and edit the Bill To ID field. Related Error: XXCSS_QOT_TAKEOVER_HDR_ERR, XXCSS_QOT_DISC_ERR_TO XXCSS_QOT_TAKEOVER_LINE_ERR





Error Code: XXCSS_QOT_2TMID_TAKEOVER


Description: Mid-term takeovers are prohibited for distribution quoting and ordering. Cause: If you attempt to perform a mid-term takeover, you will receive this error.

Takeovers can only be done at the end of a contract’s term.


N/A

Error Code: SCTAK1001


Description: The service level chosen is not eligible for Takeover quoting. Additional Information: Some service levels are not eligible for Takeover quoting. (See the Takeovers Eligibility Table in the CSCC User Guide.) Due to this situation, some service levels may result in errors if a takeover is attempted.

1. Either remove the line from the quote

or open a Support case for assistance.


To delete a line from a quote, use the 'Delete Line' function from the Action drop-down menu on the Line Items and Pricing or Error Details screen. See the CSCC User Guide for details.

Error Code: SCTAK1003


Description: Mid-Term Takeover of a Try and Buy Contract

is not allowed. Cause: A Takeover attempt of Contract before it has reached its end date.

1. Select the Preferred Value to resolve

this error.


Related Error Codes

N/A







Error Code: CS396


Description: Mid-term Takeover is not allowed for Term and

Content Subscriptions. Cause: A Takeover attempt of Contract before it has reached its end date.

1. Delete the lines and revalidate the quote to clear the error.


Related Error Codes

N/A

Error Code: XXCSS_QOT_DISC_ERR_TO


Description: This Takeover line must have discounts applied by an internal Cisco representative. Cause: Discounts on Takeover lines must be applied by an internal Cisco representative.

1. Contact your Channel Renewal

Sales Manager (CRSM) or Channel Service Account Manager (CSAM) for assistance.

Related Error Codes

XXCSS_QOT_TAKEOVER_LINE_ERR





Error Code: XXCSS_PD_TO_CP_DISC_MISS


Description: The system is unable to automatically apply a discount to this Takeover line. Cause: In most scenarios, CSCC automatically applies discounts to takeover quote lines based on the discount indicated in Customer Profile for the quote Bill To ID and Service Level. You are receiving this informational message because your takeover quote Bill To ID does not have a discount set up in Customer Profile for the selected Service Level. Therefore, a discount has not been automatically applied to the quote. This message is for informational purposes only and will not prevent your takeover quote from being ordered. Please reference the Takeovers Job Aid for more information on the takeovers process.

If you suspect an incorrect Bill To ID or Service Level is being used, or if you feel the quote is eligible for discounts, you can follow these steps:

1. Verify that you are using the correct Bill To ID OR verify that you are selecting the correct Service Level on your takeover quote.

2. Validate again to remove the message. 3. If the message is still not removed, you

can contact your Channel Renewal Sales Manager (CRSM), Channel Service Account Manager (CSAM) or Cisco Support to have your takeover discounts manually applied.

4. You will still be able to order your takeover quote without any applied discounts, if necessary.

Related Error Codes

XXCSS_PD_TO_CROSS_THTR






Error Code: XXCSS_PD_TO_CROSS_THTR


Description: The system is unable to automatically apply a discount to this Takeover line. Cause: You are receiving this informational message because your takeover quote has a Bill To ID = US/Canada and an Installed-At Site = EUR, Emerging, APAC, Japan (OR vice versa). In these takeover quoting scenarios, the system does not apply automatic takeover discounts. This message is for informational purposes only and will not prevent your takeover quote from being ordered. Please reference the Takeovers Job Aid for more information on the takeovers process.

If you suspect an incorrect Bill To ID is being used, or if you feel the quote is eligible for discounts, you can follow these steps:

1. Verify that you are using the correct Bill To ID.

2. Validate again to remove the message. 3. If the message is still not removed, you

can contact your Channel Renewal Sales Manager (CRSM), Channel Service Account Manager (CSAM) or Cisco Support to have your takeover discounts manually applied.

4. You will still be able to order your takeover quote without any applied discounts, if necessary.

Related Error Codes

XXCSS_PD_TO_CP_DISC_MISS






Error Code: XXCSS_PD_SOURCE _BRAND_MISS


Description: The system is unable to automatically apply a discount to this Takeover line. Cause: In most cases, CSCC automatically applies discounts to takeover quote lines based on the discount indicated in Customer Profile for the quote Bill To ID and Service Level. However, there are scenarios where missing data will prevent the system from automatically applying the discount. You are receiving this informational message because a valid Source Service Brand Code was not passed to CSCC from the Cisco Pricing and Discounting system. Therefore, a discount has not been automatically applied to the quote. Note: This error used to occur frequently on quotes for products from SIS98 contracts, quotes with uncovered minor lines, and quotes that had not been opened recently. This message is for informational purposes only and will not prevent your takeover quote from being ordered. Please reference the Takeovers Job Aid for more information on the takeovers process.

While you do have the option to validate and order this quote as is, you must open a Support case for assistance to have the proper discounts applied before ordering.

Related Error Codes

XXCSS_PD_TARGET _BRAND_MISS






Error Code: XXCSS_PD_TARGET _BRAND_MISS


Description: The system is unable to automatically apply a discount to this Takeover line. Cause: In most cases, CSCC automatically applies discounts to takeover quote lines based on the discount indicated in Customer Profile for the quote Bill To ID and Service Level. However, there are scenarios where missing data will prevent the system from automatically applying the discount. You are receiving this informational message because a valid Target Service Brand Code was not passed to CSCC from the Cisco Pricing and Discounting system. Therefore, a discount has not been automatically applied to the quote. Note: This error used to occur frequently on quotes for products from SIS98 contracts, quotes with uncovered minor lines, and quotes that had not been opened recently. This message is for informational purposes only and will not prevent your takeover quote from being ordered. Please reference the Takeovers Job Aid for more information on the takeovers process.

While you do have the option to validate and order this quote as is, you must open a Support case for assistance to have the proper discounts applied before ordering.

Related Error Codes

XXCSS_PD_SOURCE _BRAND_MISS






Contract Management Errors

Error Code: XXCSS_CM - 500000


Description: Please enter “Earliest End Date From”. Cause: The purpose of this message is to inform the user that entering the “earliest end date from” is required when filtering with earliest end dates. This error is caused when the “set filters” button is pressed without entering the “earliest end date from” and only entering the “earliest end date to”.

1. You must enter both the “earliest end

date from” and earliest end date to” when filtering with the “earliest end date” filter.

2. Enter the dates for the filters and run the search again.

Related Error Codes

N/A

Error Code: XXCSS_CM – 500001


Description: Please enter “Earliest End Date To”. Cause: The purpose of this message is to inform the user that entering the “earliest end date to” is required when filtering with earliest end dates. This error is caused when the “set filters” button is pressed without entering the “earliest end date to” and only entering the “earliest end date from”.

1. You must enter both the “earliest end

date from” and earliest end date to” when filtering with the “earliest end date” filter.

2. Enter the dates for the filters and run the search again.

Related Error Codes

N/A







Description: No Contracts found for the given filter criteria. Please modify and resubmit filter. Cause: When no contracts match the given filter criteria, the user is given this message as information to change the criteria. No contracts match the filter criteria.

1. Change the filter criteria and re-submit

the filter.

Related Error Codes

N/A



Description: Filter values must be entered. Cause: To let the user know that no filter criteria has been entered. When the “set filter” button is pressed without entering any filter criteria.

1. Enter filter criteria and re-submit the

filter.

Related Error Codes

N/A







Description: Cannot select to flag a Minor item ‘Do Not Renew’ without selecting the Major item. Cause: To let the user know that the minor items cannot be flagged as “Do not renew”. The whole configuration can be only flagged as “Do Not Renew”. When the user selects a minor line item from the line items page and selects the “Do Not Renew” action and clicks on the “GO” button, this error occurs.

1. A minor line cannot be selected without

the associated major line for the ‘Do Not Renew’ functionality.

2. Select the major line that the minor line is associated with before performing ‘Do Not Renew’.

3. Select the ‘Do Not Renew’ action again and click ‘GO’.

Related Error Codes

N/A



Description: Please enter contact information for the person responsible for this contract. Please note: Changes made to the billing address of this contract are not performed immediately. A Cisco representative will contact you within 48 hours with further instructions. Cause: This is an on-screen information-only message which appears in the ‘Edit Bill To Contact and Address’ pop-up screen.

1. No action is necessary. This is an

information-only message.

Related Error Codes

N/A







Description: Contract Label saved successfully. Cause: This is an informational message only to let the user know that the contract label entered/changed has been saved by the system successfully.



Related Error Codes

N/A



Description: Contract Notes saved successfully. Cause: This is an informational message only to let the user know that the contract Notes entered/changed has been saved by the system successfully.



Related Error Codes

N/A



Description: Contract Label and Contract Notes saved successfully. Cause: This is an informational message only to let the user know that the contract label and contract Notes entered/changed has been saved by the system successfully.



Related Error Codes

N/A







Description: Select new Co-Term Date. Note: You may enter a date in the format ‘DD-MON’ Cause: The purpose of this message is to inform the user to select the new co-term date. This is an information message only

1. Enter a month and day for the co-term

date and click on “submit”.

Related Error Codes

N/A



Description: Please Input a Date. Cause: The purpose of this message is to inform the user that a month and day needs to be entered in the screen. This is an information message only. When the user clicks on the “submit” button without entering a date (Day and month) this error occurs.

1. Enter a month and day for the co-term

date and click on “submit”.

Related Error Codes

N/A



Description: Co-Term Date saved successfully. Cause: This is an informational message to let the user know that the co-term date entered on the screen has been saved successfully by the system.



Related Error Codes

N/A







Description: You must enter both "Begin Date From" and "Begin Date To". Cause: The purpose of this validation is to ensure that both dates are entered when date pairs (e.g. Begin and End) are used in Contracts Advanced Search. This error is caused by entering one date of a pair of dates, but not the other, on the Contracts Advanced Search screen. The two pairs of dates on that screen are Begin Date From and Begin Date To and Earliest End Date From and Earliest End Date To.

1. You are not required to use the dates

as search criteria. However, if you do, you must enter in both the ‘From’ and ‘To’ dates.

Related Error Codes

N/A



Description: You must enter both "Earliest End Date From" and "Earliest End Date To". Cause: The purpose of this validation is to ensure that both dates are entered when date pairs (e.g. Begin and End) are used in Contracts Advanced Search. This error is caused by entering one date of a pair of dates, but not the other, on the Contracts Advanced Search screen. The two pairs of dates on that screen are Begin Date From and Begin Date To and Earliest End Date From and Earliest End Date To.

1. You are not required to use the dates

as search criteria. However, if you do, you must enter in both the ‘From’ and ‘To’ dates.

Related Error Codes

N/A







Description: Site Notes saved successfully. Cause: This is an informational message to let the user know that the site notes entered/changed has been saved successfully by the system.



Related Error Codes

N/A



Description: Site Label and Site Notes saved successfully. Cause: This is an informational message to let the user know that the site notes and site label entered/changed has been saved successfully by the system.



Related Error Codes

N/A



Description: Product Label(s) saved successfully. Cause: This is an informational message to let the user know that the product label entered/changed has been saved successfully by the system.



Related Error Codes

N/A







Description: Please click “Save” first or you will lose edited Product Labels upon switching pages. Click OK to switch pages and lose edits or Click Cancel to save edits first. Cause: The purpose of this message is to inform the user that the products labels entered/changed in the line items screen will be lost upon navigating out of the page. By entering/changing product labels in the line items screen and then navigating out of the page without clicking on the “save” button.

1. You can choose to lose the changes or

save changes before navigating out of the page by clicking on the desired button.

Related Error Codes

N/A



Description: You must select at least one serialized product to edit. Cause: The purpose of this message is to let the user know that at least one serialized product has to be selected in the line items screen before selecting the edit serial number action. Selecting the edit serial number action from the line items screen without selecting a serialized item.

1. Select an item on the page that is

serialized before selecting the edit serial number action.

2. Edit the serial number.

Related Error Codes

N/A







Description: Invalid character &CHAR found. Please re-enter field. Cause: The purpose of this validation is to let the user know that an invalid character (e.g. $, %,!,?) was entered in one of the fields in the ‘Edit Bill To Contact and Address’ pop-up window. This error occurs when you click on the ‘Send Request’ button after inputting an invalid character in one of the fields in the screen.

1. Remove the invalid character and click

on the ‘Send Request’ button again.

Related Error Codes

N/A



Description: &MISSING_FIELD is a mandatory field. Please enter a value. Cause: The purpose of this message is to inform the user that one of the required fields has not been completed for the address. All fields are required except the Address line 2 and 3 in the ‘Edit Bill To Contact and Address’ pop-up window. This error occurs if one of the required fields in the address is not filled and the ‘Send Request’ button is clicked.

1. Provide an input in the “Null” field and

then click on the ‘Send Request’ button

Related Error Codes

N/A







Description: Only one Site can be updated at a time. Select just one Site. Cause: This validation checks that the user only selects one site on the Contract Summary Detail screen before selecting the ‘Edit Install Site Contact and Address’ action.

1. Select a site on the Contract Summary

Detail screen. 2. Select the ‘Edit Install Site Contact and

Address’ action.

Related Error Codes

N/A



Description: Missing a Site selection. Please select one Site. Cause: The purpose of this message is to inform the user that a site was not selected on the Contract Summary Detail screen before selecting the ‘Edit Install Site Contact and Address’ action.

1. Select an install site on the Contract

Summary Detail screen. 2. Select the ‘Edit Install Site Contact and

Address’ action.

Related Error Codes

N/A







Description: You have exceeded the threshold of 25 products to edit at a time. Please reduce the number of products selected. Cause: The purpose of this message is to let the user know that more than 25 products (major and minor lines) have been selected on the line items screen. The system allows the ‘Edit Serial Number’ action to be performed on 25 products (major and minor lines) in one transaction.

1. De-select some products selected on

the Line Items screen to ensure that the total does not exceed 25.

2. Select the ‘Edit Serial Number’ action.

Related Error Codes

N/A



Description: Your request has been successfully request received and is being processed. Cause: This is an informational message to let the user know that the edit serial number has been received by the system and is being processed.



Related Error Codes

N/A







Description: Missing Start Date. Please enter date value in the format &DATE_FORMAT. Cause: The purpose of the message is to let the user know that a required ‘Start Date’ parameter has not been entered. This error occurs if the ‘Run Report’ button is clicked without entering a ‘Start Date’.

1. Enter a ‘Start Date’ in the correct

format. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A



Description: Missing End Date. Please enter date value in the format &DATE_FORMAT. Cause: The purpose of the message is to let the user know that the required ‘End Date’ parameter has not been entered. This error occurs if the ‘Run Report’ button is clicked without entering an ‘End Date’.

1. Enter an ‘End Date’ in the correct

format. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A







Description: Transaction Type must be selected. Cause: The purpose of this validation is to let the user know that a required ‘Transaction Type’ parameter has not been selected. This error occurs if the ‘Run Report’ button is clicked without selecting a ‘Transaction Type’ from the ‘Transaction Type’ drop down.

1. Select a ‘Transaction Type’ from the

drop down. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A



Description: No Theater must be selected. Cause: The purpose of this validation is to let the user know that a required ’Theater’ parameter has not been selected. This error occurs if the ‘Run Report’ button is clicked without selecting a ‘Theater’ from the ‘Theater’ multi-select box.

1. Select at least one ‘Theater’ from the

multi-select box. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A







Description: User Type must be selected. Cause: The purpose of this validation is to let the user know that a required ‘User Type’ parameter has not been selected. This error occurs if the ‘Run Report’ button is clicked without selecting a ‘User Type’ from the ‘User Type’ drop down.

1. Select a ‘User Type’ from the ‘User

Type’ drop down. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A



Description: Email Address must be entered. No Bill-To ID entered. Cause: The purpose of this message is to inform the user that the email address is a mandatory input and has not been entered. This error occurs if the ‘Run Report’ button is clicked without entering an email address.

1. Enter an email address. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A







Description: Report Format must be selected. Cause: The purpose of this message is to inform the user that a ‘Report Format’ has not been selected from the ‘Report Format’ drop down.

1. Select a ‘Report Format’ value from the

‘Report Format’ drop down. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A



Description: Invalid Start Date format. Please enter date value in the format &DATE_FORMAT. Cause: This validation validates that the date entered in the ‘Start Date’ parameter field is in the required format. This error occurs when the ‘Run Report’ button is clicked without entering the ‘Start Date’ value in the ‘Start Date’ parameter field in the required format.

1. Change the ‘Start Date’ parameter

value to meet the required date format specified in the message.

2. Click the ‘Run Report’ button.

Related Error Codes

N/A







Description: Invalid End Date format. Please enter date value in the format &DATE_FORMAT. Cause: This validation validates that the date entered in the ‘End Date’ parameter field is in the required format. This error occurs when the ‘Run Report’ button is clicked without entering the ‘End Date’ value in the ‘End Date’ parameter field in the required format.

1. Change the ‘End Date’ parameter

value to meet the required date format specified in the message.


Related Error Codes

N/A



Description: End Date cannot be greater than today’s date. Cause: The purpose of this message is to inform the user that the ‘End Date’ entered as the report parameter cannot be greater than today’s date (date on which the report is being run).

1. Change the ‘End Date’ input parameter

to a value not greater than today’s date (date on which the report is being run).


Related Error Codes

N/A







Description: Start Date cannot be after end date. Cause: The purpose of this message is to inform the user that the ‘Start Date’ value entered cannot be after/greater than the ‘End Date’.

1. Change the ‘Start Date’ input

parameter to make it less than the ‘End Date’.


Related Error Codes

N/A



Description: CCO User ID must be entered. Cause: The purpose of this validation is to ensure that the required ‘CCO User ID’ parameter has been entered by the user before clicking on the ‘Run Report’ button.

1. Enter a ‘CCO User ID’ input parameter. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A



Description: CCO User ID not found: &CCO_USER_ID. Cause: The purpose of this message is to inform the user that the ‘CCO User ID’ entered was not found in the database.

1. Change the ‘Bill To ID’ input

parameter. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A







Description: Contract Number must be entered. Cause: The purpose of the message is to let the user know that a value was not entered in the required ‘Contract Number/s’ input parameter.

1. Enter at least one ‘Contract Number’ in

the ‘Contract Number/s’ parameter. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A



Description: Contract Number not found: &CONTRACT_NUMBER. Cause: The purpose of this message is to inform the user that the ‘Contract Number’ entered is not a valid contract number. The system could not find the ‘Contract Number’ in the database.

1. Change the ‘Contract Number’ input


Related Error Codes

N/A



Description: Bill-To ID must be entered. Cause: The purpose of the message is to let the user know that a value was not entered in the required ‘Bill To ID’ input parameter. At least one ‘Bill To ID’ needs to be entered.

1. Enter at least one ‘Bill To ID’ in the ‘Bill

To ID’ input parameter. 2. Click the ‘Run Report’ button.

Related Error Codes

N/A







Description: Bill-To ID not found: "xxxx". Cause: The purpose of this message is to inform the user that the ‘Bill To ID’ entered is not a valid ‘Bill To ID’. The system could not find the ‘Bill To ID’ in the database.

1. Change the ‘Bill To ID’ input


Related Error Codes

N/A



Description: Please input a Contract Number. Cause: The purpose of this message is to inform the user that entering contract numbers is required during Contract Registration. This error is caused by pressing the ‘Register’ button on the Contract Registration screen without entering at least one contract number in the ‘Enter Contract Number(s)’ box.

1. Enter at least one contract number in

the ‘Enter Contract Number(s)’ box. 2. Click the ‘Register’ button.

Related Error Codes

N/A







Description: Only Contracts with 'Active', 'Overdue', 'Signed', or 'QA Hold' status are eligible for Move. Cause: The purpose of this validation is to ensure that only contracts in an entitled (Active, Overdue, Signed, QA Hold) status are eligible for a move. This error is caused by attempting to select a contract for a move that is not in an entitled status

1. Select a contract that is in entitled

status. 2. Select ‘Move’ from the ‘Action’ drop

down.

Related Error Codes

N/A



Description: Shell Contracts are not eligible for Moves. Cause: The purpose of this validation is to let the user know that a shell contract is not eligible for a move transaction.

1. Select a contract that is not a shell

contract. 2. Select ‘Move’ from the ‘Action’ drop

down.

Related Error Codes

N/A







Description: No eligible contracts were found in your profile. You can choose to create a new contract to move your selection to a newly created contract or for more information on moves please navigate to the contract management help page. If you do not wish to create a new target contract, please request support assistance using the feedback link. Cause: This is an informational message to let the user know that no eligible contract/s could be found in the database to merge the selected contract with. The user is also provided an option to request assistance by creating a case using the feedback link if the user chooses to do so.

1. Select a contract for which eligible

target contracts exist in the system. 2. If you require assistance, contact Cisco

Support.

Related Error Codes

N/A



Description: An Install Site must be selected. Cause: The purpose of this validation is to ensure that at least one site is selected from the Contract Summary Details page before the user selects the ‘Move All Products from Selected Site(s) to Another Contract’ action.

1. Select at least one site. 2. Select ‘Move All Products from

Selected Site(s) to Another Contract’ in the ‘Action’ drop down.

3. Click the ‘GO’ button. 4. Validate again to remove the error. 5. If error is not resolved, contact Cisco


Related Error Codes

N/A







Description: Target Site submitted is not available for the service level on the Contract. Cause: The purpose of this validation is to let the user know that the service level is not supported at the ‘Target Site’ where the products are being moved to.

1. Select another target site from the list

of eligible target sites. 2. You can also add a new site by clicking

the ‘Add a New Site’ button. 3. Validate again to remove the error. 4. If error is not resolved, contact Cisco


Related Error Codes

N/A



Description: The move will be validated and processed offline. You will receive an email message once the move is processed. Request ID is: <Request ID number>. Cause: This is an informational message to let the user know that the move request has been submitted successfully.

1. No action is required. 2. You can monitor the status of the

request using the ‘Request ID’ in the message by navigating to the ‘Request Status’ page from the ‘General’ tab.

Related Error Codes

N/A







Description: No products have been selected. Cause: This is an informational message to let the user know that no products have been selected from the lines items screen for the move.

1. Select at least one major product. 2. Select the move action from the Line

Items screen. 3. Click the ‘GO’ button. 4. Validate again to remove the error. 5. If error is not resolved, contact Cisco


Related Error Codes

N/A



Description: Minor Line Item(s) cannot be selected without the Major Line. Cause: The purpose of the message is to let the user know that only major line items can be selected for performing a move action in the line items screen.

1. Select the major line items that the

minor lines are associated with. 2. Select the move action from the Line

Items screen. 3. Click the ‘GO’ button. 4. Validate again to remove the error. 5. If error is not resolved, contact Cisco


Related Error Codes

N/A







Description: An Install Site must be selected. Cause: The purpose of this validation is to ensure that at least one site is selected from the Contract Summary Details page before the user selects the ‘Move All Products from Selected Site(s) to Another Contract’ action.

1. Select at least one site. 2. Select the ‘Move All Products from

Selected Site(s) to Another Contract’ action.

3. Click the ‘GO’ button. 4. Validate again to remove the error. 5. If error is not resolved, contact Cisco


Related Error Codes

N/A



Description: No contracts found. Cause: This is an informational message to let the user know that no eligible contract/s could be found in the database to merge the selected contract with.

1. Select a contract for which eligible

target contracts exist in the system 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco


Related Error Codes

N/A







Description: Must select at least one contract. Cause: The purpose of this message is to let the user know that at least one contract must be selected on the Contract Manager page before selecting the ‘Download Contract List’ action.

1. Ensure that at least one contract is

selected. 2. Select the ‘Download Contract List’

action.

Related Error Codes

N/A



Description: The email option must be selected since the size threshold has been exceeded. Cause: The purpose of the message is to let the user know that the file size limit has been exceeded for the ‘Save Now’ option and only the ‘Email’ option can be used to download contract information.

1. Select the ‘Send Email To’ option to

download the contract information instead of the ‘Save Now’ option since the size threshold was exceeded.

Related Error Codes

N/A







Description: Your report will be emailed to you. Request ID is: <Request ID number>. Cause: This is an informational message to let the user know that the download request has been submitted successfully and the report will be emailed after the process is completed in the background.

1. No action is required. 2. You can monitor the status of the

request using the ‘Request ID’ in the message by navigating to the ‘Request Status’ page from the ‘General’ tab.

Related Error Codes

N/A



Description: Please select an Installed-At Site to download. Cause: The purpose of this validation is to ensure that at least one site is selected from the Contract Summary Details page before the user selects the ‘Download Selected Site(s)’ action.

1. Select at least one site. 2. Select the ‘Download Selected Site(s)’

action. 3. Click the ‘GO” button. 4. Validate again to remove the error. 5. If error is not resolved, contact Cisco


Related Error Codes

N/A







Description: Must select at least one contract. Cause: The purpose of this message is to let the user know that at least one contract must be selected on the Contract Manager page before selecting the ‘Extend Service Coverage’ action.

1. Ensure that at least one contract is

selected before selecting the ‘Extend Service Coverage’ action.

2. After selecting a contract, select ‘Extend Service Coverage’ from the ‘Action’ drop down.

Related Error Codes

N/A



Description: Only Contracts with 'Active', 'Overdue', 'Signed', or 'QA Hold' status are eligible for Extended Service Coverage. Uncheck ineligible contracts and select the action again. Cause: The purpose of this validation is to ensure that only contracts in an entitled (Active, Overdue, Signed, QA Hold) status are eligible for extending service coverage.


status. 2. After selecting a contract, select

‘Extend Service Coverage’ from the ‘Action’ drop down.

Related Error Codes

N/A







Description: Must select at least one Major Line Item. Cause: The purpose of the message is to let the user know that at least one major line item needs to be selected for performing the ‘Extend Service Coverage’ action in the Line Items screen.

1. Select at least one major line item on

the Line Items screen. 2. After selecting a major line item, select


Related Error Codes

N/A



Description: Minor Line Item(s) cannot be selected without the Major Line. Cause: The purpose of the message is to let the user know that only major line items can be selected for performing the ‘Extend Service Coverage’ action in the Line Items screen.

1. Select the major line items that the

minors are associated with. 2. After selecting the major line items,

select ‘Extend Service Coverage’ from the ‘Action’ drop down.

Related Error Codes

N/A







Description: Only Contracts with 'Active', 'Overdue', 'Signed', or 'QA Hold' status are eligible for Extended Service Coverage. Cause: The purpose of this validation is to ensure that only contracts in an entitled (Active, Overdue, Signed, QA Hold) status are eligible for extending service coverage. This error is caused by attempting to select lines for Extending Service Coverage from the Line Items screen that do not belong to a contract in ‘entitled’ status.


status. 2. Select the lines for which you want to

extend service coverage. 3. After selecting the line items, select


Related Error Codes

N/A



Description: At least 1 Site and/or 1 Product ID must be selected. Cause: This is an informational message to the user in the Global Actions screen when the user selects the ‘Extend Service Coverage’ action without selecting at least one product or site.

1. Select at least one product and/or site

using the selector tools. 2. After selecting the product and/or site,


Related Error Codes

N/A







Description: The selected products were not found on the selected sites. Cause: This is an informational message to the user in the Global Actions screen when the user selects sites and products where the products selected are not the sites selected.

1. Ensure that the products selected are

on the sites selected. 2. After selecting the verified products,


Related Error Codes

N/A



Description: Enter at least 4 characters for the field which failed this check. Cause: The purpose of this message is to inform the user at least four characters must precede the wildcard character (‘%’) when using a wildcard in Contracts Advanced Search. For example, when using a wildcard for contract number, the user must enter at least the first four digits of the contract number, such as ‘1234%’.

1. To avoid this error, enter at least four

characters preceding the wildcard in Contracts Advanced Search.

Related Error Codes

N/A







Description: A wildcard cannot be used in conjunction with comma separated list. Cause: The purpose of this message is to inform the user that wildcards (the ‘%’ character) are not allowed when using a comma separated list when performing a Contracts Advanced Search. This error is caused by entering a wildcard character (‘%’) in a comma separated list Contracts Advanced Search. Certain fields allow wildcards or comma separated lists, but not both at the same time. For example, in the Contract Number field, you may enter “1234%’ (all contract numbers starting with ‘1234’) or ‘12345678, 87654321’ (just those two contracts), but not ‘1234%, 87654321’.

1. To avoid this error, do not use the

wildcard character when using a comma separated list in Contracts Advanced Search.

Related Error Codes

N/A



Description: Bill To or Contract Number must be entered. Cause: The purpose of this validation is to ensure that a primary search criterion was entered when a secondary search criterion is used in Contracts Advanced Search. Several of the fields in Contracts Advanced Search must be used in conjunction with either a Bill To Address or a Contract Number. They may not be used independently. These dependent fields are called secondary fields. This error is caused by attempting to conduct a search with information in one of the secondary fields without specifying a Bill To Address or Contract Number.

1. To avoid this error, specify search

criteria for either Bill To Address or Contract Number.

Related Error Codes

N/A







Description: Bill To or Install Site or Contract Number must be entered. Cause: The purpose of this validation is to ensure that a primary search criterion was entered when a secondary search criterion is used in Contracts Advanced Search. Several of the fields in Contracts Advanced Search must be used in conjunction with either a Bill To Address, and Install Site Address or a Contract Number. They may not be used independently. These dependent fields are called secondary fields. This error is caused by attempting to conduct a search with information in one of the secondary fields without specifying a Bill To Address, and Install Site Address or Contract Number.

1. To avoid this error, specify search

criteria for either Bill To Address, Install Site Address or Contract Number.

Related Error Codes

N/A



Description: No records found for the given search criteria. Please modify and resubmit your search. Cause: This is an informational message to inform the user that no records matched the search criteria in the database.

1. Change the search criteria. 2. Click on the ‘Search’ button.

Related Error Codes

N/A





Error Code: XXCSS_CM- 500072


Description: An Install Site must be selected. Cause: The purpose of this validation is to ensure that at least one site is selected from the Contract Summary Details page before the user selects the ‘Add Products to Selected Site(s)’ action.

1. Select at least one site. 2. Select the ‘Add Products to Selected

Site(s)’. 3. Click on the ‘GO’ button.

Related Error Codes

N/A



Description: Only 1 Install Site can be selected. Cause: The purpose of this validation is to ensure that only one site is selected from the Contract Summary Details page before the user selects the ‘Add Products to Selected Site(s)’ action.

1. Select only one site. 2. Select the ‘Add Products to Selected


Related Error Codes

N/A



Description: Only Contracts with 'Active', 'Overdue', 'Signed', or 'QA Hold' status are eligible for Add Products. Cause: The purpose of this validation is to ensure that only contracts in an entitled (Active, Overdue, Signed, QA Hold) status are eligible for adding products.


status to add products to. 2. Select the ‘Add Products to Selected


Related Error Codes

N/A







Description: Shell Contracts are not eligible for Add Products. Cause: The purpose of this validation is to let the user know that a shell contract is not eligible for adding products to.


contract. 2. Select the ‘Add Products to Selected


Related Error Codes

N/A



Description: No search value has been entered. Cause: The purpose of this validation is to ensure the user enters at least one PO, SO or Serial number in the ‘Add Products to Contract' pop-up window.

1. Enter at least one PO or SO or Serial

number value. 2. Click on the ‘Search’ button.

Related Error Codes

N/A







Description: Reduce number of search values for the given criteria (SO, PO or SN). Cause: The purpose of this validation is to ensure that not more than 5 POs or 5 SOs or 25 serial numbers are entered for the search in the ‘Add Products to Contract’ pop-up window.

1. Ensure that not more than 5 POs or 5

SOs or 25 serial numbers are entered for the search in the ‘Add Products to Contract’ pop-up window.

2. Run the search again after decreasing the number of search values.

Related Error Codes

N/A



Description: The email is invalid. Please enter an email in the correct format. Cause: The purpose of this validation is to ensure that a valid email address is entered in the email box. This error is caused when the user enters an invalid email address.

1. Ensure that the email address entered

is valid. 2. Run the search again after entering a

valid email address.

Related Error Codes

N/A





Error Code: XXCSS_CM- 500079


Description: The cc: address is invalid. Please enter an address in the correct format. Cause: The purpose of this validation is to ensure that a valid email address is entered in the ‘:cc’ box.

1. Ensure that the email address entered

in the ‘:cc’ box is valid. 2. Run the search again after entering a

valid email address.

Related Error Codes

N/A



Description: Invalid date format. Please enter date value in the format &DATE_FORMAT. Cause: The purpose of this validation is to ensure that the date entered in the ‘date’ box is in the required format.

1. Enter a ‘date’ value in the ‘date’ box

that is in the format specified in the message.

Related Error Codes

N/A



Description: Only 1 product number can be selected at a time for this task. Please select 1 major product number and try again. Cause: The purpose of this validation is to let the user know that only one product can be selected in the Line Items screen to perform the ‘Add Minor Product to Major Product’ action.

1. Ensure that only one major item is

selected on the Line Items screen. 2. Select ‘Add Minor Product to Major

Product’ in the ‘Action’ drop down. 3. Click the ‘GO’ button.

Related Error Codes

N/A







Description: Only contracts with 'Active', 'Overdue', 'Signed' or 'QA Hold' status are eligible for Add Minor Product to Major Product. Cause: This error occurs when the ‘Add Minor Product to Major Product’ action is selected in the Line Items screen for a contract that is not in an “entitled” status (Active, Overdue, Signed, QA Hold).

1. Select a contract that is in an entitled

status (Active, Overdue, Signed, QA Hold).

2. Select ‘Add Minor Product to Major Product’ in the ‘Action’ drop down.

3. Click the ‘GO’ button.

Related Error Codes

N/A



Description: No changes to apply. Cause: This error occurs when the user clicks on the ‘Save’ button in either the ‘Sites Details’ pop-up window or the Line Items page without making any changes to the ‘notes’ or ‘labels’ fields.

1. Click the ‘Save’ button after making

any changes to the ‘notes’ or ‘labels’ fields.

Related Error Codes

N/A



Description: Request failed to update the Co-Term Date. Please contact the support team. Cause: This error occurs when the system is not able to complete the ‘Edit co-term date’ function successfully.

1. You will need to contact the support

team. 2. Open a case from the CSCC Toolkit.

Related Error Codes

N/A







Description: You must be registered to at least one contract before using this feature. Please contact CSCC support. Cause: The purpose of this validation is to let the user know that they have to be registered for at least one contract before they can use the ‘Register Contracts’ feature to register for additional contracts.

1. Open a support case using the link in

the message to request registration of the first contract.

Related Error Codes

N/A



Description: Must select at least one site. Cause: The purpose of this validation is to let the user know that a site was not selected on the ‘Contract Summary Details’ page before selecting the ‘Extend Service Coverage’ action.

1. Select a site or sites from the ‘Contract

Summary Details’ page 2. Select ‘Extend Service Coverage’ from

the ‘Action’ drop down. 3. Click the ‘GO’ button.

Related Error Codes

N/A







Description: A wildcard cannot be used in a free form text box. Cause: This error occurs when the user enters a special character (e.g. *, %) in any of the ‘free form’ search parameters in the Advanced Search screen and clicks on the ‘Search’ button.

1. Remove the special character/s from

the ‘free form’ search parameters. 2. Click the ‘Search’ button to perform the

search again.

Related Error Codes

N/A



Description: You must select both a start date and an end date. Cause: The purpose of this validation is to let the user know that both the ‘Start date’ and ‘End date’ is required in the ‘Add Products to Contract’ search pop-up screen.

1. Verify the dates entered in the ‘Add

Products to Contract’ search pop-up screen.

2. Since both the ‘Start Date’ and ‘End Date’ are required, entered the missing date.

3. Click the ‘Search’ button to perform the search again.

Related Error Codes

N/A







Description: The date(s) you entered are not in the proper format. Please correct the format or select a date from the calendar. Cause: This error occurs when either the date value entered in the ‘Start date’ or the ‘End date’ fields in the ‘Add Products to Contract’ search pop-up screen are not in the required format.

1. Verify the dates entered in the ‘Add

Products to Contract’ search pop-up screen.

2. Change the date values to the required format by using the calendar tool to select dates.

3. Click the ‘Search’ button to perform the search again.

Related Error Codes

N/A



Description: Please enter filter values and click “Set Filter” to retrieve contract(s). Cause: The purpose of this validation is to let the user know that a filter will need to be set to retrieve the contracts that the user would like to manage.

1. Set the filter in the ‘Filters’ section. 2. Click on the ‘Set Filters’ button.

Related Error Codes

N/A







Description: Please input date in format MM-DD. Cause: This error occurs when the date entered for the new co-term date in the ‘Edit co-term date’ pop-up window is not in the required format or is incomplete.

1. Enter the co-term date in the correct

format (MM-DD). 2. Click on the ‘Submit’ button.

Related Error Codes

N/A



Description: Email format is invalid. Please enter an email in a valid format. Cause: This error occurs when the email address entered is not in the valid format.

1. Enter an email address that is in a valid

format. 2. Click on the ‘Send Request’ button.

Related Error Codes

N/A



Description: Some of the products selected cannot be added. Please de-select the products and re-submit again. Cause: The purpose of this validation is to let the user know that some of the products that have been selected to be added to the contract have not passed system validations and therefore cannot be added by the system.

1. Unselect the products that should not

be added. 2. Click on the ‘Submit’ button.

Related Error Codes

N/A







Description: Your move request has been submitted with id#xxxxxx. An email will be sent upon completion to email address [email protected]. Please note the following response guidelines. Typical response time for requests up to 1000 lines is 4 business hours. Typical response time for requests greater than 1000 lines is 8 hours. Cause: The purpose of this validation is to let the user know that the move request has been submitted successfully and expected response times based on the number of lines on the contract.


Related Error Codes

N/A



Description: Cannot add a site to the contract which belongs to a different Parent company. Cause: This error occurs when the user selects an existing site from the address tool and attempts to add it to a contract that belongs to another parent company.

1. The user can choose to create a new

site or select a different site that belongs to a parent company that exists on the contract.



Related Error Codes

N/A







Description: Target contract does not meet eligibility requirements; please enter an eligible contract number. Cause: The purpose of this validation is to let the user know that the contract number entered for moving the products to has sites that belong to multiple GUs (Global Ultimates) and the move cannot be processed to that contract.

1. Provide another target contract that

has GUs that match the source contract.



Related Error Codes

N/A



Description: Invalid email address format. Cause: The purpose of this validation is to let the user know that email address entered in the email field is not a valid format.

1. Change the email address to a valid

format. 2. Click the ‘Submit’ button.

Related Error Codes

N/A







Description: Contract is not eligible for download (Shell Contract). Cause: The purpose of this validation is to let the user know that the contract selected for download is not eligible to be downloaded.


contract. 2. Validate again to remove the error. 3. If error is not resolved, contact Cisco


Related Error Codes

N/A



Description: An unexpected error has occurred. For assistance regarding this message, please navigate to our Feedback page to submit a support assistance request. Error: (appended error message). Cause: The purpose of this message is to inform the user that an unexpected system error has prevented the successful completion of his or her action. The error can be caused by a number of different conditions. The appended error message may provide further information as to the nature of the problem, such as a database error or other type of system problem.

1. Unexpected errors are difficult to

prevent or remedy. 2. Use the Feedback link to submit a

support assistance request to ensure that the support organization is aware of the problem.

Related Error Codes

N/A







Description: An unexpected error has occurred. For assistance regarding this message, please navigate to our Feedback page to submit a support assistance request. Error: &MESSAGE. Cause: The purpose of this message is to let the user know that a system related error has occurred. The error can be caused by a number of different conditions. The appended error message may provide further information as to the nature of the problem, such as a database error or other type of system problem.

1. Unexpected errors are difficult to

prevent or remedy. 2. Use the Feedback link to submit a

support assistance request to ensure that the support organization is aware of the problem.

Related Error Codes

N/A



Description: Must select at list one contract. Cause: The purpose of this validation is to ensure that at least one contract is selected before performing the ‘Grant/Revoke Quote Only Access’ action.

1. Select at least one contract. 2. Select the ‘Grant/Revoke Quote Only

Access’ action.

Related Error Codes

N/A







Description: You cannot select more than 10 contracts at a time when performing this action. Cause: The purpose of this validation is to ensure that less than 10 contracts are selected before performing the ‘Grant/Revoke Quote Only Access’ action.

1. Ensure that less than 10 contracts are

selected. 2. Select the ‘Grant/Revoke Quote Only

Access’ action.

Related Error Codes

N/A



Description: You have selected sites. Quote only access applies to the entire contract, not specific sites. Cause: The purpose of this validation is to let the user know that sites cannot be selected to perform the ‘Grant/Revoke Quote Only Access’ action.

1. Select at least one contract from the

Contract Summary Details screen. 2. Select the ‘Grant/Revoke Quote Only

Access’ action.

Related Error Codes

N/A





Asset Management Errors

Error Code: XXCSS_SCM_AM - 850000


Description: The selected line is not a Major line. Cause: This validation is to assure that the Major Line selected for Add Minor to Major functionality is actually a Major Line. This error is caused by the selection of a Minor Line as identified in the Product Profile Lookup Table.

1. Please select a Major line to conduct

Asset Management. 2. Select a line that is a major line item.

Related Error Codes

N/A



Description: This line cannot be added as a Minor Line. It has a price impact on the contract. Cause: This validation is to check if adding the Minor Line to the Major Line has a $ Service Sales revenue impact. The system is not able to handle $ revenue impacts at this time. This error occurs if the Major Line has service applied to it. Per Business Rules, Minor Line Add requires Minor Line match of Major Line service level.

1. Please select another Minor Line or

have the Add Minor to Major action executed manually.

2. To create a case, contact CSCC support.

Related Error Codes

N/A







Description: Serial Number should not be NULL. Cause: To check that user has entered a SN when they select the Radio Button next to SN. User selected the SN Radio Button but did not enter a SN in the value field.

1. Please enter a valid Serial Number. 2. Select the Radio Button next to Serial

Number and enter the Serial Number in the value field.

Related Error Codes

N/A



Description: Sales Order Number should not be NULL. Cause: To check that user has entered a SO # when they select the Radio Button next to SO. User selected the SO Radio Button but did not enter a Sales Order Number in the value field.

1. Please enter a valid Sales Order

Number. 2. Select the Radio Button next to Sales

Order Number and enter the Sales Order Number in the value field.

Related Error Codes

N/A



Description: Purchase Order Number should not be NULL. Cause: To check that user has entered PO # when they select the Radio Button next to PO. User selected the PO Radio Button but did not enter a Purchase Order Number in the value field.

1. Please enter a valid Purchase Order

Number. 2. Select the Radio Button next to

Purchase Order Number and enter the Purchase Order Number in the value field.

Related Error Codes

N/A







Description: The Minor Line you are selecting to add is already a covered serialized item. S/N XXX is already covered on Contract XXX. Cause: Check that the Minor Line selected is an uncovered serialized item. User selected a covered Minor Line from the SARA search results display. The system currently doesn’t handle covered Minor Lines because they are normally $ Service Sales revenue impacting changes.

1. Please check the Coverage Flag and

select a Minor Line that is not covered. 2. Select another line in the list which is

uncovered. 3. Otherwise, please contact CSCC

support to execute the action manually.

Related Error Codes

N/A



Description: Selected Major Line is not in Active status. Cause: This validation is to assure that Minor Line is not being attached to scrapped or inactive Major Line. Major Line status in IB is shown NOT to be Active.

1. Please select another Major Line which

is Active. 2. If you feel the Major Line should be in

the Active state, contact CSCC support.

Related Error Codes

N/A





Error Code: XXCSS_SCM_AM_INTERNAL_ERROR


Description: Major lines can only have a maximum of 50 Minor Lines attached. The Major line you have selected has exceeded this limit. Cause: This validation is to make sure that the Major Line doesn’t exceed the maximum allowed Minor Lines attached to it in IB. Physically, more than 50 Minor Line items can not fit in any Cisco Chassis. In this case, 50 Serialized/Non-Serialized Minor Lines are already attached to the Major Line in IB.

1. Contact CSCC support and request

removal of the Sterilized items which are no longer installed.

Related Error Codes

N/A



Description: The serialized item selected is not a Minor Line. Cause: This validation is to assure that the item selected is actually a Minor Line per the Product Profile Lookup Table.

1. Please select a Minor Line to proceed. 2. Verify that the minor line selected is

serialized.

Related Error Codes

N/A







Description: SCDC Product Profile does not recognize the item you have selected. Cause: Product Name has to be recognized by the product profile in order to proceed with the Asset Management process. Product Profile table does not recognize the item that was selected from the Product selector. This error is caused by the product profile set up.

1. Please select another Minor line item

to proceed with this action. 2. You will have to return to the product

selector and pick another item name to proceed.

3. Request support assistance using the open a case link at the top of the page to add this minor line manually to the major line.

Related Error Codes

N/A



Description: An unexpected error has occurred. For assistance regarding this message, please navigate to our Feedback page to submit a support assistance request. Error: (appended error message). Cause: The purpose of this message is to inform the user that an unexpected system error has prevented the successful completion of his or her action. The error can be caused by a number of different conditions. The appended error message may provide further information as to the nature of the problem, such as a database error or other type of system problem.

1. There is little you can do to prevent or

remedy the error. 2. You can use the Feedback link to

submit a support assistance request to ensure that the support organization is aware of the problem.

Related Error Codes

N/A







Description: The Major Line Selected has expired. Cause: Checks that the Major Line is in the Active state. This error occurs when a user selected a Major Line from the SARA search results display which is NOT in the Active state.

1. Please select another Major Line from

the search results which is in the Active state.

Related Error Codes

N/A

Error Code: XXCSS_SCM_AM_850035


Description: CSCC User not found in CIBER. Cause: A user must have an account in CIBER to be able to process an asset management request. Users with a CSCC account may not necessarily have a CIBER account.

1. Please open a case to create User-ID

in CIBER using OnRamp. 2. Otherwise, request support assistance

using the feedback link at the top of the page.

Related Error Codes

N/A







Description: Product not eligible for Service Level(s) <SL>. Minor will be added to the Installed Base only. Cause: This validation ensures that the uncovered minor line selected to be added to the covered major line is eligible to be added to the service level on the contract(s) on which the major is covered. For example, this validation will prevent the users from adding a minor line with the Item Type ‘Software’ to a Chassis on a contract.

1. Please select another Minor Line from

the search results which is eligible to be added to the service level on the contract(s) on which the selected major line is covered.

2. If you not select another Minor Line and proceed with the transaction, the selected Minor Line will be added to the Installed Base configuration only.

Related Error Codes

N/A





Contract Upload Manager Errors

Error Code: XXCSS_SCM_SPD_INVALID

Error Number: 300001


Description: A required instance number or serial number is missing. Cause: The appropriate data was not entered in all required columns on spreadsheet.

1. Check the uploaded spreadsheet and

ensure all columns are correctly populated.

2. Make corrections to the spreadsheet as needed.

3. Re-upload the populated spreadsheet.

Related Error Codes

N/A

Error Code: XXCSS_SCM_SERIAL_NUM_INVALID

Error Code: 300003


Description: The serial number provided is invalid. Cause: All provided serial numbers (SN) should be valid according to Cisco business rules. The following SN restrictions apply: 1.) The SN field should not be null 2.) The SN should be in the correct format 3.) The SN should not be scrapped or decommissioned.

1. Verify that a serial number was

provided in the upload spreadsheet. 2. If the serial number field was left blank,

the SN is invalid or the SN has been decommissioned, make the necessary corrections in the spreadsheet.

3. Re-upload the populated spreadsheet with the correct SN data.

Related Error Codes

N/A





Error Code: XXCSS_SCM_ACCESS_CHECK_FAILED

Error Code: 300004


Description: User does not have access to the source and/or target products provided. Cause: Partners and customers are able to perform mass configuration management for covered items only if they have access to both the source and target contracts associated to the product involved. If the item is uncovered, standard CSCC access rules will apply to determine if the user has access to the product.

1. Modify the product serial number and

resubmit the spreadsheet. 2. If you believe that you should have

access to the source or target contract associated to the product, open a case with the Service Support Center (SSC).

Related Error Codes

N/A

Error Code: XXCSS_SCM_INS_NOTFOUND

Error Code: 300002


Description: Instance Number not found. Cause: A provided Serial Number, Product Item Name and/or Instance number must match an existing Install Base record.

1. Ensure that the instance number and

serial number combination is valid. 2. Resubmit the spreadsheet.

Related Error Codes

N/A





Error Code: XXCSS_SCM_LATEST_INSTALL

Error Code: 300006


Description: Product must be in Latest Installed status in Install Base Cause: This error occurs when you are attempting to link a product that is in an inactive status.

1. Confirm that the product details

provided in the spreadsheet were entered correctly.

2. Modify the spreadsheet as needed and re-upload.

3. If you are unable to complete the move after verifying that you are providing the right product data, open a case with Customer Service (CS).

Related Error Codes

N/A

Error Code: XXCSS_SCM_CONFIGURATION_FAILED

Error Code: 300007


Description: Number of cards on target major exceeds 50. Cause: Per Cisco business rules, the maximum number of minor line items per major line is 50.

1. The current target chassis (major line)

that you are trying to move a product to already contains the maximum number of minor lines (50).

2. Open case with Customer Service if you need to configure more than 50 minor lines to the target chassis (major line).

Related Error Codes

N/A





Error Code: XXCSS_SCM_PRICE_VALFAIL

Error Code: 300008


Description: Only the non price impacting moves will be allowed. Cause: The current move you are attempting will result in a price impacting change to your current service contract and therefore is not permitted.

1. Confirm that you are attempting to

move the correct product by checking the upload spreadsheet.

2. Modify and resubmit the spreadsheet as necessary.

3. If it is determined that you need to move a product to another configuration that will result in a price impacting change, you must re-quote the service and submit an order for the contract change(s) to take effect.

4. Contact Customer Service (CS) if assistance is required.

Related Error Codes

N/A

Error Code: XXCSS_SCM_SERVICE_LVL_CHECK

Error Code: 300014


Description: The Source and Target Contract must have the same service level. Cause: The Service Level should be the same for the contracts associated to both the major and the minor lines for the system to successfully process the move.

1. Verify that the source and target

contract are currently covered by the same service level.

2. Modify the spreadsheet as necessary and resubmit.

3. Contact Customer Service (CS) if assistance is required.

Related Error Codes

N/A





Error Code: XXCSS_SCM_CURRENCY_INVALID

Error Code: 300015


Description: The currency of the source and target contracts don't match Cause: The Currency Code of the Source and Target Contract must be the same for the system to process the move.

1. Contact Customer Service (CS) for

assistance.

Related Error Codes

N/A

Error Code: XXCSS_SCM_INVALID_PRODUCTGU

Error Code: 300009


Description: The products selected for the move do not have the same Global Ultimate (GU) ID. Cause: All products that are to be configured together must have the same Installed-at Customer GU (Global Ultimate) ID. This ensures that the products are actually owned by the same parent company and prevents data integrity issues with customer contracts.

1. Contact Customer Service for

assistance.

Related Error Codes

N/A





Error Code: XXCSS_SCM_BILL_TO_CHECK

Error Code: 300016


Description: The Source and Target Contract Bill to ID numbers are not associated with the same Global Ultimate (GU) ID. Cause: All products that are to be configured together must be associated to the same Partner Global Ultimate (GU) ID. This ensures that products can only be configured to contracts that are associated to a single Partner organization.

1. Contact Customer Service (CS) for

assistance.

Related Error Codes

N/A





Error Code: XXCSS_SCM_IB_RECORD_CHECK

Error Code: 300011


Description: Minor doesn't belong to a Major or it is not a Standalone. Cause: The item being moved/delinked should cannot be configured to the selected major line

1. Confirm the data you have provided in

the spreadsheet and modify the product information as needed.

2. Re-upload the spreadsheet. 3. Contact Customer Service if assistance

is required.

Related Error Codes

N/A

Error Code: XXCSS_SCM_SAM_CHECK

Error Code: 300012


Description: Service is not available at target site. Cause: This validation is to be performed to ensure that Service is available at the Target Site. If Service is NOT available at the given site, then this message will appear to ensure that the service contracts accurately reflect the service Cisco is able to provide at a given customer location.

1. Verify that service is available for the

target site. 2. If you believe you are receiving this

message in error, contact Customer Service (CS) for assistance.

Related Error Codes

N/A





Error Code: XXCSS_SCM_STATUS_CHECK

Error Code: 300013


Description: Source and/or Target Contract is/are not in Active or Active equivalent status Cause: Both the Source Contract and Target Contract must be in Active, Overdue, or Signed status to successfully process a move.

Check the status of the product or target contract. The contract should be in ‘Active’, ‘signed’ or ‘Overdue’ status. If you believe you are receiving this message in error, contact Customer Service (CS) for assistance.

Related Error Codes

N/A

Error Code: XXCSS_SCM_MIN_BLG_MAJ

Error Code: 300017


Description: Minor is not currently linked to a source major in Cisco’s Install Base (IB) records. Cause: This validation will be performed to check if the minor is linked to a source major line in Cisco’s IB records.

1. Ensure the minor is linked to a source

major. 2. If you believe you are receiving this

message in error, contact Customer Service (CS) for assistance.

Related Error Codes

N/A





Error Code: XXCSS_SCM_SERVICE_ELIGIBILITY

Error Code: 300010


Description: Product not eligible for Service Level Cause: A Service Eligibility check is applied for all products. This ensures that the service associated to the product is a valid Cisco service offering. Due to the nature of Cisco’s wide product and service offerings, not all product and service combinations are valid.

1. Confirm the correct data was provided

in the spreadsheet. 2. If necessary, contact Customer Service

(CS) for assistance.

Related Error Codes

N/A

Error Code: 000


Description: The system cannot verify the validity of input data at this time. Cause: Cisco Service Contract Center (CSCC) is unable to retrieve the necessary information.

1. Please open a support case for

assistance.

Related Error Codes

N/A

Error Code: 1002


Description: The system cannot verify the validity of input Bill To ID at this time Cause: Cisco Service Contract Center (CSCC) is unable to retrieve the necessary information for the specified Bill To ID.

1. Please provide a valid Bill To ID 2. If necessary, contact Customer

Service (CS) for assistance.

Related Error Codes

N/A





Error Code: 1022


Description: Child (Minor) lines cannot be processed. Cause: The Serial Number, Product Item Name and/or Instance number should not be a minor line. Moving only the minor product and not the major associated with it is not allowed as it will break the configuration in Install Base.

1. Enter the entire configuration or a

standalone and re-upload the template. 2. If necessary, contact Customer Service


Related Error Codes

N/A

Error Code: 1031


Description: The Installed-At Site ID associated to this line does not belong to the end customer parent company on the Target Contract. Cause: The installed-At Site ID associated to this line does not belong to the end customer parent company on the Target Contract.

1. Provide an install site that belongs to

the target contract's parent company. 2. If necessary, contact Customer Service


Related Error Codes

N/A

Error Code: 1034


Description: The source contract(s) provided is SOS, SOS4 or SOSNT.

Cause: The source contract is in the move exclusion list.

1. Choose a contract(s) that is eligible and re-upload the template.

2. If necessary, contact Customer Service (CS) for assistance.

Related Error Codes

1262





Error Code: 1041


Description: The Source contract(s) and the target contract(s) must have the same currency code. Cause: The Currency Code of the Source and Target Contract must be the same for the system to process the move.

1. Select a source contract(s) and a

target contract(s) with the same currency code and re-upload the template.


Related Error Codes

N/A

Error Code: 1073


Description: The Serial Number/PAK Number/Item Name combination is not covered on the contract. Cause: The serial number, product item name and/or instance number must match an existing Install Base record.

1. Enter a valid Serial Number/PAK

Number/Item Name combination and re-upload the template.


Related Error Codes

N/A

Error Code: 1074


Description: The Instance Number ‘XXX’, Item Name ‘XXX’ and Contract ‘XXX’ combination is not valid. Cause: The Instance Number, Item name and source contract number combination does not exist in

1. Select a valid item, instance and

source contract(s) combination and re-upload the template.


Related Error Codes





the Install Base. N/A

Error Code: 1082


Description: Either the Serial Number / PAK number and instance number combination does not exist OR the Instance is not active, as per our records. Cause: Either the Serial Number/PAK Number and Item Name Combination cannot be found or the instance is not the latest instance id in the Installed Base.

1. Please enter a valid combination of

Serial Number/PAK number and Instance number OR provide valid product details and re-upload the transaction.


Related Error Codes

N/A

Error Code: 1086


Description: Invalid Item Instance Cause: You entered an instance number that is not valid or is missing.

1. Enter a valid item instance number and

re-upload the template. 2. If necessary, contact Customer Service


Related Error Codes

N/A

Error Code: 1100


Description: The service level(s) in the source contract or the service level(s) in the target contract (s) is SOS, SOS4 or SOSNT. Cause: The service level of the source contract is in the move exclusion list.

1. Ensure that the service level(s) in the

source contract(s) and the target contract(s)'s service level (s) are eligible and re-upload the template.


Related Error Codes





N/A

Error Code: 1103


Description: The source Install Site does not have any active products that can be moved. Cause: There are no covered products located at the Source Install Site LOCATION.

1. Provide Source Install Site which has

active Products and re-upload the transaction.


Related Error Codes

N/A

Error Code: 1115


Description: No valid Products exist in the site provided. Cause: There are no covered product lines under the source service level available for Move transactions.

1. Provide a contract with a site that has

valid products and re-upload the template.


Related Error Codes

N/A

Error Code: 1121


Description: The source contract (s) and the target contract(s) must be different. Cause: The source contract number is the same as the

1. Ensure selected source contract(s) and

target contract(s) are different and re-upload the template.






target contract number. Related Error Codes

N/A

Error Code: 1122


Description: The Source Site(s) and the Target Site(s) must be different. Cause: You must enter a different source and target site to perform transactions.

1. Ensure that Source Site(s) and

Target Site(s) are different and re-upload the transaction


Related Error Codes

N/A

Error Code: 1132


Description: The install site selected is not valid. Cause: The source/target site id is an unknown site. Transactions with unknown install sites are not processed.

1. Provide a valid install site and re-

upload the template. 2. If necessary, contact Customer Service


Related Error Codes

N/A

Error Code: 1138


Description: Either the Source or Target Contract does not have any active service level. Cause: There should be active service levels on the Source and Target contracts.

1. Provide a contract(s) that has

active service levels and re-upload the transaction


Related Error Codes





N/A





Error Code: 1153


Description: The site chosen is On-Hold/Inactive. Cause: You are attempting to move products to a site that is On-Hold. Create or choose a valid site when performing this transaction.

1. Provide a valid site and re-upload the

template. 2. If necessary, contact Customer Service


Related Error Codes

N/A

Error Code: 1156


Description: The Source contract(s)’s site price list and the target contract(s)'s site price list are different. Cause: The price list at the site of the source contract and the price list at the site of the target contract should be the same.

1. Select a price list for the source

contract's site and a price list for the target contract's site that match.


Related Error Codes

N/A

Error Code: 1162


Description: Item's instance number, serial number and service level combination on the contract(s) is invalid. Cause: The instance number, serial number and service level combination is not found in the Install Base.

1. Select a valid Instance Number, Serial

Number and Service Level combination on the contract(s) and re-upload the template.


Related Error Codes

N/A





Error Code: 1171


Description: The service level you selected is not available at the given site. Cause: This validation is to be performed to ensure that Service is available at the Target Site. If Service is NOT available at the given site, then this message will appear to ensure that the service contracts accurately reflect the service Cisco is able to provide at a given customer location.

1. Choose Service level (s) that are

available at the specified site and re-upload the template.


Related Error Codes

N/A

Error Code: 1176


Description: A Serial Number/PAK Number OR Instance Number must be entered. Cause: You did not enter the Serial Number/PAK Number or instance number on the input template. At least one (Serial Number/PAK Number or instance number) is required.

1. Enter a Serial Number/PAK Number

OR an Instance Number and re-upload the template.


Related Error Codes

N/A

Error Code: 1182


Description: The CSPP partner is not eligible to transact the specified service in this country/region. Cause: A Partner who is enrolled in the Cisco Services Partner Program (CSPP) must be eligible to do transactions within a certain country or region.

1. Choose a country or region where the

CSPP Partner is eligible to transact the specified service and re-upload the template.


Related Error Codes

N/A





Error Code: 1183


Description: The source install-site id is not in a valid status Cause: The install-site location of the source contract(s) is not valid.

1. Provide a valid install-site location for

the source contract(s) and re-upload the template.


Related Error Codes

N/A

Error Code: 1187


Description: The source contract's service level(s) and the target contract's service level(s) are not Multiple Service Level (MSL) compatible to exist in the given target contract number. Cause: If the service levels on the source and target contracts are different, they must be considered compatible according to the Multiple Service Level rules to exist on the same contract.

1. Choose a target contract that has a

service level(s) that is compatible with the source contract's service level(s); or select a source contract with a service level(s) that is compatible with the target contract's service level and re-upload the template.


Related Error Codes

N/A

Error Code: 1188


Description: The Source contract(s) is a Shell contract or Advanced Service Type. A Shell Contract is an umbrella contract used to link the multiple service contracts which are covered under the same Advanced Service-Subscription Cause: The source contract is a shell contract or Advanced Service type.

1. Ensure the source contract(s) selected

is not the Shell Contract(s) and re-upload the template.


Related Error Codes

1265





Error Code: 1189


Description: The source contract(s)'s install site location is not valid. Cause: The source contract number that was entered and the source site id that was entered are not a valid combination.

1. Provide a valid install site location for

both the source contract and the target contract and re-upload the template.


Related Error Codes

N/A

Error Code: 1191


Description: Source contract must be in 'Active' or 'Signed' or ‘Overdue’ status Cause: The input source contract is not in Active, Signed or Overdue status.

1. Provide a source contract(s) with

status 'Active' or 'Signed' or 'Overdue' and re-upload the template.


Related Error Codes

N/A

Error Code: 1192


Description: The Source Site ‘XXX’ does not exist. Cause: The Source Site ID is either not valid or does not exist.

1. Please provide a valid Source

Site(s). 2. If necessary, contact Customer

Service (CS) for assistance.

Related Error Codes

N/A





Error Code: 1196


Description: The source contract(s)'s service level(s) is not an entitled status. Cause: The service level of the source contract is not in Active, Signed or Overdue status.

1. Provide a source contract(s) with a

service level(s) in 'Active' or 'Signed' or 'Overdue' status and re-upload the template.


Related Error Codes

N/A

Error Code: 1197


Description: The Serial Number ‘XXX’ PAK Number XXX’ and Instance Number ‘XXX’ combination is not valid. Cause: The serial number/PAK Number or instance number combination is not found in Install Base.

1. Select a valid Serial Number/PAK

Number and Instance Number and re-upload the template.


Related Error Codes

N/A

Error Code: 1212


Description: Contract(s) does not have service level(s). Cause: The service level entered for the source contract number is not covered on the source contract number, or the service level entered does not exist on the contract.

1. Add products to the contract(s) and re-

upload the template. 2. If necessary, contact Customer Service


Related Error Codes

N/A





Error Code: 1235


Description: The target contract is not valid. Cause: The target contract number that was entered cannot be found.

1. Provide a valid target contract number

and re-upload the template. 2. If necessary, contact Customer Service


Related Error Codes

N/A

Error Code: 1236


Description: The target contract is not in Entitled status. Cause: The target contract number that was entered is not in Active, Signed or Overdue status.

1. Provide a target contract in 'Active' or

'Signed' or 'Overdue' Status and re-upload the template.


Related Error Codes

N/A

Error Code: 1237


Description: Target Site XXXX is invalid Cause: The target site that was entered is not valid or the target site does not exist.

1. Provide valid target site and re-upload

the template. 2. If necessary, contact Customer Service


Related Error Codes

N/A





Error Code: 1239


Description: The target contract(s)'s service level(s) should be either 'Active' or 'Signed' or 'Overdue' status. Cause: The service level on the target contract is not in active, signed or overdue status.

1. Provide a target contract(s) with

service level in 'Active' or 'Signed' or 'Overdue' status and re-upload the template.


Related Error Codes

N/A

Error Code: 1247


Description: The Source contract(s) or Target contract(s) is a Shell contract or Advanced Service Type. A Shell Contract is an umbrella contract used to link the multiple service contracts which are covered under the same Advanced Service-Subscription. Cause: The source and target contracts must have the same parent contract (Shell Linked Contract).

1. Ensure source contract(s) and Target

contract(s) selected are not Shell Contract(s) and re-upload the template.


Related Error Codes

N/A

Error Code: 1255


Description: You do not have access to the source and/or target contracts. Cause: You must have access to both the source and the target contracts to perform transactions.

1. Please open a support case

Related Error Codes

N/A





Error Code: 1258


Description: The Source and Target Contract(s) must have the same BILL to ID for the transaction to go through. Cause: The bill-to-ID of the source contract does not match the bill-to-ID of the target contract does not match.

1. Provide source contract(s) and target

contract(s) with the same bill to and re-upload the template.


Related Error Codes

1259 1260

Error Code: 1259


Description: The Source and Target Contract(s) must have the same Customer Number for the transaction to go through.

Cause: The Customer number of the source contract must match the customer number of the target contract,

1. Provide source contract(s) and target contract(s) with the same Customer Number and re-upload the template.


Related Error Codes

1258 1260

Error Code: 1260


Description: The Source and Target Contract(s) must have the same GU Id for the transaction to go through. Cause: The GU ID of the source contract and the GU ID of the target contract do not match.

1. Provide source contract(s) and target

contract(s) with the same GU Id and re-upload the template.


Related Error Codes

1259 1258





Error Code: 1262


Description: The Target contract is SOS, SOS4 or SOSNT Service level and is restricted to perform move transaction.

Cause: The target contract number is in the move exclusion list.

1. Choose a target contract(s) that is

eligible to perform the move transaction and re-upload the template.


Related Error Codes

1034

Error Code: 1263


Description: A Source contract Bill-to with prefix 'CIB%' is not allowed to perform the transaction.

Cause: You entered a source contract bill-to-ID that starts with ‘CIB%.’

1. Provide a source contract with no 'CIB%' prefix and re-upload the template.


Related Error Codes

1264

Error Code: 1264


Description: A Target contract Bill-to with prefix 'CIB%' is not allowed to perform the transaction.

Cause: You entered a target contract bill-to-ID that starts with ‘CIB%’

1. Provide a target contract with no 'CIB%' prefix and re-upload the template.


Related Error Codes

1263





Error Code: 1265


Description: The Target contract(s) is a Shell contract or Advanced Service Type. A Shell Contract is an umbrella contract used to link the multiple service contracts which are covered under the same Advanced Service-Subscription Cause: The target contract is a shell contract or Advanced Service type.

1. Ensure the source contract(s) selected

is not the Shell Contract(s) and re-upload the template.


Related Error Codes

1188





Partner Opportunity Management Errors

Error Code: XXCSS_OM-450010


Description: You cannot create more than 30 filters. Please modify an existing filter or delete an existing filter and create a new one. Cause: Partner Opportunity Manager only allows a maximum of 30 filters per user. This validation keeps users from going over that limit.

1. Modify or delete an existing filter to

allow for creation of a new one.

Related Error Codes

N/A



Description: You have already submitted a request to complete this action - please be patient while the system processes Request <Request ID>. Cause: Partner Opportunity Manager must gather the line items matching your search criteria before you can perform any actions with them. This validation ensures that users do not submit multiple requests to process the same search results.

1. Wait for the initial request detailed in

the error message to complete, then attempt to perform your action again.

Related Error Codes

N/A







Description: The filter you defined has returned too many results to be viewed, quoted, or downloaded. Please narrow your filter criteria. Alternatively, you can set up a periodic email report for this filter to receive the large set of data over email. Cause: Partner Opportunity Manager is a very powerful tool. If your search criteria are too broad, it will return so many results that it would be impractical to manipulate them online. This validation ensures that the user does not end up timing out or watching a blank screen while something impossible is being attempted in the background. Examples include trying to view, download, or quote a huge number of records.

1. As stated in the error text itself, narrow

the search criteria. 2. Alternatively, set this filter up as a

periodic email to receive the results, or download the results.

Related Error Codes

N/A



Description: You have elected to stop receiving emails after a designated number of occurences, but haven't entered a number of occurences. To continue, please specify a number of occurences after which you will stop getting emails. Cause: This error reminds users to end date their email preferences. This will halt the emails after a certain number are sent out. User has selected "End Date After X .

1. Either enter a number of occurrences

to end after or select a different end date option, like “No End Date” or “End on”.

Related Error Codes

N/A







Description: Please enter a number of occurrences that is less than or equal to 365. Cause: This validation is preventing users from setting up an illogical filter. Daily filters can only repeat up to 365 days in one year.

1. Either enter a number of daily

occurrences fewer than 365, or pick an end date option other than “End after X Occurrences”.

Related Error Codes

N/A



Description: Please enter a valid CCO User ID. Cause: If the user enters an invalid CCO User ID.

1. Enter a valid, external CCO User ID or

use the CCO User ID selector, which returns only valid, external CCO User IDs.

Related Error Codes

N/A







Description: The amount of data you are trying to download is too large to fit in a single spreadsheet. Cause: Partner Opportunity Manager sends users downloaded files in Comma Separated Value Format. When opening in excel, there is a limit of 65,536 lines beyond which you will not see the data

1. Either narrow your search criteria or

set this up as a periodic email report. 2. Please use the following steps to

receive the report in parts by email: a. Click ‘Partner Opportunity

Manager’ from the Opportunities tab.

b. In the ‘Saved Opportunity Filter Sets’ table, choose a filter set by clicking the radio button.

c. Choose the ‘Email Report’ option in the ‘Action’ drop down list box.

d. Click the ‘GO’ button.

Related Error Codes

N/A



Description: The amount of data you are trying to view is too large to display online. Please create a custom filter set to view, download, and quote specific items within your overall set of expiring items. Cause: This validation prevents the user from pulling up so much data that the line items screen becomes unresponsive. This can happen when users have an unusual number of contracts associated with their CCO profile or are trying to view a huge number of records in Line Items and Pricing UI.

1. This is a great opportunity to create a

custom filter and target specific line items to view, renew, or download.

2. The more specific you can be in the filter, the more your results will be relevant and actionable.

Related Error Codes

N/A







Description: You do not have appropriate permissions to do this operation – Please contact the Service Support Center for more information. Cause: To prevent users from performing actions they are not entitled to perform based on the role they have been given in the system.

1. If this is a valid action for your job

function, contact the Service Support Center to see if additional roles or a different role would be appropriate.

Related Error Codes

N/A



Description: Your request to download data has been submitted and is being processed. Please wait while the relevant data is assembled. Please leave this window open until your data download is complete. Cause: This is an informational message explaining that the application needs a moment to assemble the data for download. When you make a request to download, the data must be assembled and formatted appropriately before it can be transmitted to your computer for display as a Comma Separated Value file. The window must be left open to allow the application to send the report to your computer.

1. This is an information message. No

action is required.

Related Error Codes

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Description: There are no results to be displayed for the search criteria. Please change the selection and resubmit the query. Cause: This is telling the user that they have asked to quote or download a filter that has returned no results.

1. As suggested, change the filter criteria

outlined in the Opportunity Filters page to be more inclusive.

Related Error Codes

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Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. Column Customizations have not been defined for the user.

1. This is a serious issue that requires

intervention at a systematic level. 2. Please open a case with support using

the ‘Open a Case’ link.

Related Error Codes

N/A







Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. User Preference Date Format has not been defined for the User &USER_NAME.




Related Error Codes

N/A



Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurs from being unable to create an Offline Request for the Filter Set.




Related Error Codes

N/A







Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurs from being unable to submit an Offline Request for the Filter Set.




Related Error Codes

N/A



Description: A system error has occurred: Please contact the Service Support Center for assistance (SQL Code: &CODE , Error Message: &ERRORMESSAGE). Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. An unexpected error occurred in the query with sqlcode: &CODE and error message: &ERROR_MESSAGE.




Related Error Codes

N/A







Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurred because the Maximum Excel / Minimum Download Threshold is not defined.




Related Error Codes

N/A



Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurred because the Invalid User preference Date Format is defined for the user.




Related Error Codes

N/A







Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurred because of an Invalid User/Aging Bucket.




Related Error Codes

N/A



Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurred because of an Invalid User.




Related Error Codes

N/A







Description: A system error has occurred: Please contact the Service Support Center for assistance. Cause: This message alerts the user that a serious backend exception has occurred. It is recommended that the user halt further activity within Partner Opportunity Manager and click the “Open a Case” link to inform the Service Support Center of this issue. This error occurred because of an Invalid User/Filter Set.




Related Error Codes

N/A



Description: Your requested action is being carried out offline. Please check the status of Request &REQUEST_ID (linked, if possible, to the request status page) for more information. Cause: Partner Opportunity Manager must gather the line items matching your search criteria before you can perform any actions with them. This validation ensures that users do not submit multiple requests to process the same search results. This error occurred because the user attempts to view, download, or quote a filter which has not been calculated, and which has already had a request for calculation submitted.

1. Wait for the initial request detailed in

the error message to complete, then attempt to perform your action again.

Related Error Codes

N/A





Error Code: XXCSS_POM_BUSINESS_RULE


Description: You do not have appropriate permissions to do this operation – Please contact the Service Support Center for more information. Cause: To prevent users from performing actions they are not entitled to perform based on the role they have been given in the system. This error occurs if a user attempts to perform an action they are forbidden from.

1. If this is a valid action for your job

function, contact the Service Support Center to see if additional roles or a different role would be appropriate.

Related Error Codes

N/A

Error Code: XXCSS_POM_INV_CCO


Description: Please enter a valid External CCO User ID. Cause: To ensure that our internal personnel only proxy for valid Partner Opportunity Manager users. This error occurs if a user enters an invalid CCO User ID.

1. Enter a valid CCO User ID – The user

must have access to Cisco Service Contract Center and have a 1-Tier Partner role.

Related Error Codes

N/A

Error Code: XXCSS_POM_OFFLINE_REQ_EXISTS


Description: An offline request was already submitted for this action. Please wait until the request gets completed. Cause: User has already submitted an offline request for the same action.

1. Wait until the previous request for this

action has completed, then if necessary re-request the action.

Related Error Codes

N/A





Error Code: XXCSS_POM_FILTER_SET_MSG


Description: Please minimize your resultant records by creating a new filter set or by modifying an existing filter set OR Please use the ‘Download to Report’ option. Cause: User is trying to fetch huge number of records for oppty filter set.

1. Narrow your filter criteria to return a

more specific group of records. 2. Alternatively request this as a

download to get it in excel format.

Related Error Codes

N/A

Error Code: XXCSS_POM_DOWNLOAD_MSG


Description: The system cannot do this operation since the number of records fetched is above the maximum limit defined for download. Cause: User is trying to download huge number of records for oppty filter set.

1. Either narrow your search criteria or

set this up as a periodic email report. 2. Please use the following steps to

receive the report by email: a. Click ‘Partner Opportunity

Manager’ from the Opportunities tab.

b. In Saved Opportunity Filter Set table, choose an opportunity filter set record by clicking the radio button.

c. Choose the Email Report option in the ‘Action’ drop down list box.

d. Click the ‘GO’ button. e. In Email Report, specify your

periodic settings and save the record.

Related Error Codes

N/A





Error Code: XXCSS_POM_AGING_LINES_MSG


Description: The system cannot do this operation since the number of records fetched is above the maximum limit defined for download. Please minimize your resultant records by creating a new filter set. Cause: User is trying to download huge number of records for Aging Buckets in Line Items and Pricing View UI.

1. Create a specific filter so that you can

get fewer than 50,000 results. 2. Add more filters for a more specific

search.

Related Error Codes

N/A





Cross Functional Errors

Error Code: XXCSS_CT-650001


Description: Number of rows matching the selection criteria exceeds maximum number of rows that can be displayed. Only first {250} are displayed. Please narrow down the selection and submit the query. Cause: For performance reasons, only the first 250 results are retrieved for a search.

1. Please narrow down the selection. 2. Resubmit the search or query.

Related Error Codes

N/A



Description: There are no results to be displayed for the search criteria. Please change the selection and submit the query. Cause: This error occurs if a search criteria does not return any results.

1. Please change the selection. 2. Resubmit the search or query.

Related Error Codes

N/A



Description: An unexpected error occurred in the query. Please open a case. Cause: This error occurred because of an unexpected error.

1. Open a case for support to analyze the

root cause of the error.

Related Error Codes

N/A







Description: Invalid date format. Please enter date value in the format &DATE_FORMAT. Cause: Dates need to be entered in the format defined in the User Preferences.

1. Please enter date value in the format

specified.

Related Error Codes

N/A



Description: The email is invalid. Please enter an email in the correct format. Cause: An email address is entered in an incorrect format

1. Please enter an email in the correct

format.

Related Error Codes

N/A



Description: Please enter Bill To Name or Bill To ID. Cause: Either the Bill To Name or Bill To ID is a required filter in the Bill To Selector.

1. Enter a Bill To Name or Bill To ID. 2. Resubmit the search.

Related Error Codes

N/A







Description: Minimum 3 characters are required for searching the Bill To Name. Please modify and resubmit your search. Cause: This error occurs if the Bill To Name entered is less than 3 characters.

1. Please enter at least 3 characters for

the Bill To Name. 2. Resubmit the search.

Related Error Codes

N/A



Description: Maximum characters allowed for searching Bill To Name is limited to 40 characters. Please modify and resubmit your search. Cause: This error occurs if the Bill To Name entered is more than 40 characters.

1. Please enter a Bill To Name that is less

than 40 characters. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Bill To(s) from the results section and then click on Select Bill To(s) button. Cause: This error occurs if one or more results have to be selected before clicking the ‘Select Bill To(s)’ button.

1. Select Bill To(s) from the results

section. 2. Click the ‘Select Bill To(s)’ button.

Related Error Codes

N/A







Description: Please enter Contract Number or Bill To ID/Name. Cause: This error occurs if either the Contract Number or Bill To ID/Name is a required filter in the Contract Selector and not entered as a search filter.

1. Please enter a Contract Number or Bill

To ID/Name. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please enter both FROM and TO Earliest Begin Dates. Cause: ‘To : Earliest Begin Date’ is a required filter in the Contract Selector if the ‘From : Earliest Begin Date’ filter is entered.

1. Please enter both FROM and TO

Earliest Begin Dates. 2. Resubmit the search.

Related Error Codes

N/A







Description: Please enter both FROM and TO Earliest End Dates. Cause: ‘To : Earliest End Date’ is a required filter in the Contract Selector if the ‘From : Earliest End Date’ filter is entered.


Earliest End Dates. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please enter both FROM and TO Earliest Modified Dates. Cause: ‘To : Earliest Modified Date’ is a required filter in the Contract Selector if the ‘From : Earliest Modified Date’ filter is entered.


Earliest Modified Dates. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Contract(s) from the results section and then click on Select Contract(s) button. Cause: One or more results have to be selected before clicking the ‘Select Contract(s)’ button.

1. Select one or more contract(s) from the

results section. 2. Click on the Select Contract(s) button.

Related Error Codes

N/A







Description: Please enter Installed-At Site Name or Installed-At Site ID. Cause: Either Installed-At Site Name or Installed-At Site ID is a required filter in the Install Site Selector and have not been entered as search filters.

1. Enter either an Installed-At Site Name

or Installed-At Site ID. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Country. Cause: Country is a required filter in the Install Site Selector and has not been selected.

1. Please select a Country from the list of

countries. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select State. Cause: State is a required filter in the Install Site Selector and has not been selected as a search filter.

1. Please select a State from the list of

states. 2. Resubmit the search.

Related Error Codes

N/A







Description: Please enter City. Cause: City is a required filter in the Install Site Selector and has not been selected as a search filter.

1. Please enter a City in the search filters. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Site(s) from the results section and then click on Select Site(s) button. Cause: One or more results have to be selected before clicking the ‘Select Site(s)’ button.

1. Select one or more Site(s) from the

results section. 2. Click on the Select Site(s) button.

Related Error Codes

N/A



Description: Please enter Customer Name. Cause: Customer Name is a required filter in the Customer Selector and has not been entered as a search filter.

1. Please enter a Customer Name in the

search filters. 2. Resubmit the search.

Related Error Codes

N/A







Description: Minimum 3 characters are required for searching the Customer Name. Please modify and resubmit your search. Cause: If the Customer Name entered is less than 3 characters.


the Customer Name. 2. Resubmit the search.

Related Error Codes

N/A



Description: Maximum characters allowed for searching Customer Name is limited to 40 characters. Please modify and resubmit your search. Cause: If the Customer Name entered is more than 40 characters.

1. Please enter a Customer Name that is

less than 40 characters. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Customer(s) from the results section and then click on Select Customer(s) button. Cause: One or more results have to be selected before clicking the ‘Select Customer(s)’ button.

1. Select one or more Customer(s) from

the results section. 2. Click the ‘Select Customer(s)’ button.

Related Error Codes

N/A







Description: Please enter Sales Region Name. Cause: Sales Region Name is a required filter in the Sales Region Selector and has not been entered as a search filter.

1. Please enter a Sales Region Name. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Super Theater. Cause: Super Theater is a required filter in the Sales Region Selector and has not been entered as a search filter.

1. Please select a Super Theater from the

list of values. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Theater. Cause: Theater is a required filter in the Sales Region Selector and has not been entered as a search filter.

1. Please select a Theater from the list of

values. 2. Resubmit the search.

Related Error Codes

N/A







Description: Please select Consolidation. Cause: Consolidation is a required filter in the Sales Region Selector and has not been entered as a search filter.

1. Please select a Consolidation from the

list of values. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Area. Cause: Area is a required filter in the Sales Region Selector and has not been entered as a search filter.

1. Please select an Area from the list of

values. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select Sales Region(s) from the results section and then click on Select Sales Region(s) button. Cause: One or more results have to be selected before clicking the ‘Select Sales Region(s)’ button.

1. Select one or more Sales Region(s)

from the results section. 2. Click the ‘Select Sales Region(s)’

button.

Related Error Codes

N/A







Description: Please enter Service Level Code or Full or Partial Description or Service Program. Cause: Either Service Level Code or Description or Service Program is a required filter in the Service Level Selector and have not been entered in the search filter section.

1. Please enter a Service Level Code or

Full or Partial Description or Service Program.

2. Resubmit the search.

Related Error Codes

N/A



Description: Minimum 2 characters are required for searching the Service Level Code. Please modify and resubmit your search. Cause: If the Service Level Code entered in the Service Level Selector filter is less than 2 characters.


the Service Level Code. 2. Resubmit the search.

Related Error Codes

N/A



Description: Maximum characters allowed for searching Service Level Code is limited to 40 characters. Please modify and resubmit your search. Cause: If the Service Level Code entered in the Service Level Selector filter is more than 40 characters.

1. Please enter a Service Level Code that

is less than 40 characters. 2. Resubmit the search.

Related Error Codes

N/A







Description: Minimum 3 characters are required for searching the Service Level Description. Please modify and resubmit your search. Cause: If the Service Level Description entered in the Service Level Selector filter is less than 3 characters.


the Service Level Description. 2. Resubmit the search.

Related Error Codes

N/A



Description: Maximum characters allowed for searching Service Level Description is limited to 40 characters. Please modify and resubmit your search. Cause: If the Service Level Description entered in the Service Level Selector filter is more than 40 characters.

1. Please enter a Service Level

Description that is less than 40 characters.

2. Resubmit the search.

Related Error Codes

N/A







Description: Please select Service Level(s) from the results section and then click on Select Service Level(s) button. Cause: One or more results have to be selected before clicking the ‘Select Service Level(s)’ button.

1. Select one or more Service Level(s)

from the results section. 2. Click the ‘Select Service Level(s)’

button.

Related Error Codes

N/A



Description: Please enter Product Number or Product Category or Product Family. Cause: Either Product Number or Product Category or Product Family is a required filter in the Product Selector and have not been entered in the search filter section.

1. Please enter Product Number or

Product Category or Product Family. 2. Resubmit the search.

Related Error Codes

N/A







Description: Please select Product(s) from the results section and then click on the Select Product(s) button. Cause: One or more results have to be selected before clicking the ‘Select Product(s)’ button.

1. Select one or more Product(s) from the

results section. 2. Click the ‘Select Product(s)’ button.

Related Error Codes

N/A



Description: Please enter User ID or User Name. Cause: Either User ID or User Name is a required filter in the User ID Selector and have not been entered in the search filter.

1. Please enter User ID or User Name. 2. Resubmit the search.

Related Error Codes

N/A







Description: Please enter Company Name. Cause: Company Name is a required filter in the User ID Selector and has not been entered in the search filter.

1. Please enter Company Name 2. Resubmit the search.

Related Error Codes

N/A



Description: Minimum 3 characters are required for searching the User ID/User Name. Please modify and resubmit your search. Cause: If the User ID/User Name entered in the User ID Selector filter is less than 3 characters.


the User ID/User Name. 2. Resubmit the search.

Related Error Codes

N/A



Description: Maximum characters allowed for searching User ID/User Name is limited to 100 characters. Please modify and resubmit your search. Cause: If the User ID/User Name entered in the User ID Selector filter is more than 100 characters.

1. Please enter a User ID/User Name that

is less than 100 characters. 2. Resubmit the search.

Related Error Codes

N/A







Description: Minimum 3 characters are required for searching the Company Name. Please modify and resubmit your search. Cause: If the Company Name entered in the User ID Selector filter is less than 3 characters.


the Company Name. 2. Resubmit the search.

Related Error Codes

N/A



Description: Maximum characters allowed for searching Company Name is limited to 40 characters. Please modify and resubmit your search. Cause: If the Company Name entered in the User ID Selector filter is more than 40 characters.

1. Please enter a Company Name that is

less than 40 characters. 2. Resubmit the search.

Related Error Codes

N/A



Description: Please select User ID(s) from the results section and then click on the Select User ID(s) button. Cause: One or more results have to be selected before clicking the ‘Select User ID(s)’ button.

1. Select one or more User ID(s) from the

results section. 2. Click the ‘Select User ID(s)’ button.

Related Error Codes

N/A







Description: Unexpected error occurred while retrieving &PORTLET_NAME information. Please retry. If you continue to experience this problem, open a case. Cause: An unexpected error related to integration across modules.

1. Please retry. 2. If error continues, please open a case

and describe the error condition.

Related Error Codes

N/A



Description: There is no Output Report generated for this request. Cause: An offline report may or may not have an Output Report generated. If a user tries to download an Output Report that does not exist from the Request Status Page, this message will be displayed.

1. This is an informative message. No

action is required.

Related Error Codes

N/A







Description: There is no Error Report generated for this request. Cause: An offline report may or may not have an Error Report generated. If a user tries to download an Error Report that does not exist from the Request Status Page, this message will be displayed.


action is required.

Related Error Codes

N/A



Description: Are you sure you want to clear all fields? Cause: This is a warning message requesting confirmation on user action to clear fields on a page. This message is displayed to the user when he/she clicks on the Clear All Fields link on a page. It is intended to get confirmation from user before clearing all entered fields on a page.

1. Click on Yes to clear all fields. 2. Click on No to cancel the action.

Related Error Codes

N/A







Description: Request Number &REQUEST_NUMBER has been submitted. Please check the status from Dashboard or Request Status page. Cause: This is an informative message. When an offline request is submitted, this message is displayed to the user with the Request Number generated for the request.


action is required. 2. User can go check the status of the

request on the Request Status page or Dashboard using the Request Number in the message.

Related Error Codes

N/A



Description: Unexpected error occurred while retrieving &REPORT_NAME information. Please retry. If you continue to experience this problem, open a case. Cause: An unexpected error related to integration across modules.



Related Error Codes

N/A







Description: Please select Search For. Cause: User needs to select an entity to search for in Advanced Search.

1. Please select a value for the Search

For list of values. 2. Resubmit the search.

Related Error Codes

N/A



Description: Number of saved search set exceeds maximum allowed. Only 20 search sets can be saved. Cause: Only 20 search sets can be saved for a user.

1. User can delete an old saved search

set in order to save this new set.

Related Error Codes

N/A



Description: This search set name already exists for &ENTITY_NAME. Do you want to overwrite your search set? Cause: Search Set Name is required to be unique by search entity.

1. Select Yes to overwrite your search

set. 2. Select No to enter a different unique

search set name.

Related Error Codes

N/A







Description: Are you sure you want to delete the selected saved search set(s)? Cause: This is a warning message to confirm the user action of deleting saved search set(s).

1. Click Yes if you want to delete the

selected saved search set(s). 2. Click No to cancel the delete action.

Related Error Codes

N/A






Related Error Codes

N/A



Description: User default filter settings already exist. Are you sure you want to overwrite them? Cause: This is a warning message to confirm user action of setting user defined filters.

1. Click Yes to overwrite the default filter

settings. 2. Click No to cancel the action.

Related Error Codes

N/A







Description: Wild cards are not allowed in the search. Please modify and resubmit your search. Cause: Wild cards are not supported in CSCC Searches.

1. Remove wild cards from your search

criteria. 2. Resubmit your search.

Related Error Codes

N/A



Description: Maximum characters allowed for search is limited to 40 characters. Please modify and resubmit your search. Cause: If the search value entered in CSCC Search is more than 40 characters.

1. Please enter a search value that is less

than 40 characters. 2. Resubmit your search.

Related Error Codes

N/A



Description: Please enter search value. Cause: A blank search is performed.

1. Please enter a value for CSCC Search. 2. Resubmit your search.

Related Error Codes

N/A







Description: Please select search category. Cause: Search Category is not selected for CSCC Search.

1. Please select a search category from

the CSCC Search list of values. 2. Resubmit your search.

Related Error Codes

N/A



Description: Please select Notes Type. Cause: Notes Type is not selected for Add Notes.

1. Please select a Notes Type from the

list of values. 2. Resubmit your search.

Related Error Codes

N/A



Description: Please select Note(s) to delete and then click on Delete Note button. Cause: One or more notes have to be selected before clicking the ‘Delete Note’ button.

1. Please select one or more Notes to

delete. 2. Click the ‘Delete Note’ button.

Related Error Codes

N/A







Description: Are you sure you want to delete the selected Note(s)? Cause: This is a warning message requesting confirmation on user action to delete selected notes.

1. Click on Yes to delete notes. 2. Click on No to cancel the action.

Related Error Codes

N/A






Related Error Codes

N/A



Description: Maximum characters allowed for searching Contract Number is limited to 200 characters. Please modify and resubmit your search. Cause: If the Contract Number value entered is more than 200 characters.

1. Please enter a Contract Number value

(could be multiple comma separated Contract Numbers) that is less than 200 characters.

2. Resubmit your search.

Related Error Codes

N/A







Description: Maximum characters allowed for searching Bill To is limited to 200 characters. Please modify and resubmit your search. Cause: If the Bill To value entered in the Contract Selector is more than 200 characters.

1. Please enter a Bill To value (could be

multiple comma separated Bill Tos) that is less than 200 characters.

2. Resubmit your search.

Related Error Codes

N/A



Description: Minimum 3 characters are required for searching the Bill-To ID. Please modify and resubmit your search. Cause: If the Bill-To ID entered is less than 3 characters.


the Bill-To ID. 2. Resubmit your search.

Related Error Codes

N/A



Description: Special characters are not allowed. Please remove them and resubmit your search. Cause: User searches using special characters(s).

1. Remove special characters from your

search criteria. 2. Resubmit your search.

Related Error Codes

N/A







Description: Minimum 3 characters are required for searching the Product Number. Please modify and resubmit your search. Cause: If the Product Number entered is less than 3 characters.


the Product Number. 2. Resubmit your search.

Related Error Codes

N/A



Description: Maximum characters allowed for Notes is limited to 4000 characters. Please modify and then Add. Cause: If the Note being added is more than 4000 characters.

1. Please enter a Note that is less than

4000 characters. 2. Resubmit your search.

Related Error Codes

N/A



Description: Please enter Notes. Cause: A blank Note is being added.

1. Please enter text in the Notes box. 2. Click the ‘Add Note’ button.

Related Error Codes

N/A







Description: FROM Date is greater than TO Date. Please modify and resubmit your search. Cause: User enters a FROM Date greater than TO Date in Request Status filters.

1. Please change dates entered so that

TO Date is greater than FROM Date. 2. Resubmit your search.

Related Error Codes

N/A



Description: Please enter To : Request Date. Cause: If a ‘From : Request Date’ is entered as a filter, ‘To : Request Date’ needs to be entered as a filter.

1. Please enter a value for ‘To : Request

Date’ in the Request Status filters. 2. Resubmit your search.

Related Error Codes

N/A



Description: FROM Date is greater than TO Date. Please modify and resubmit your search. Cause: User enters a FROM Date greater than TO Date in Contract Selector filters.

1. Please change dates entered so that

TO Date is greater than FROM Date. 2. Resubmit your search.

Related Error Codes

N/A





Address Book Errors

Error Code: XXCSS_AD - 550002


Description: The address you are requesting to add already exists in your Bill To Address Book. Cause: An address can only exist once in the user’s address book. This error is caused by attempting to add an address to the bill to address book that already has been added to the bill to address book.

1. It is not necessary to take any action

as a result of this error.

Related Error Codes

N/A



Description: The address you are requesting to add already exists in your Installed-At Site Address Book. Cause: An address can only exist once in the user’s address book. This error is caused by attempting to add an address to the installed-at site address book that already has been added to the installed-at site address book.

1. It is not necessary to take any action

as a result of this error.

Related Error Codes

N/A







Description: Please enter all fields required for address search (those marked by a red asterisk). Cause: The purpose of this validation is to ensure that a minimal set of search criteria are entered for an address search. This error is caused by attempting to perform an address search without first entering in values for all search fields marked by a red asterisk.

1. Enter search values for all required

fields and resubmit the search. 2. While a minimal set of fields are

required, you will probably experience better results by providing as much information as you can when performing a search.

Related Error Codes

N/A



Description: Please select at least one checkbox in order to continue. Cause: The purpose of this validation is to ensure that an address is selected to add to an Address Book. This error is caused by clicking on the Add to Address Book button without first selecting an address.

1. Select an address by selecting the

checkbox next to it before clicking on the Add to Address Book button.

Related Error Codes

N/A







Description: An unexpected error has occurred. For assistance regarding this message, please navigate to our Feedback page to submit a support assistance request. Error: (appended error message) Cause: The purpose of this message is to inform the user that an unexpected system error has prevented the successful completion of his or her action. The error can be caused by a number of different conditions. The appended error message may provide further information as to the nature of the problem, such as a database error or other type of system problem.

1. There is little you can do to prevent or

remedy the error. You can use the Feedback link to submit a support assistance request to ensure that the support organization is aware of the problem.

Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: This error alerts to the user to a system error that has prevented the successful search for an address or creation of a new address. This error is caused by one or more of the systems required for address search or create being unavailable. The services may be unavailable due to scheduled downtime or an unscheduled outage.

1. CSCC users can simply wait for

several hours and try again. If you wish to ensure that Support is aware of the problem, you can use the Feedback link to open a support case.

Related Error Codes

N/A







Description: The action you requested could not be completed within the specified time period. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: This error alerts to the user to a system error that has prevented the successful creation of a new address. This error is caused by some part of the address creation process taking too long, which in turn causes the entire process to stop.



Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that there was an unexpected system error when creating the address. The address has not been created. This error may be caused by an unscheduled system outage.



Related Error Codes

N/A







Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that there was an unexpected system error when creating the address. The address has not been created. This error may be caused by an unscheduled system outage.



Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that there was an unexpected system error when creating the address. The address has not been created. The system has encountered a technical problem. A critical system may not be available, or there may be one of a number of technical errors.


several hours and try again to create the address. If you wish to ensure that Support is aware of the problem, you can use the Feedback link to open a support case.

Related Error Codes

N/A







Description: You have not provided values for all the fields required to perform an address search. Please ensure all required fields (marked by red asterisks) have values and resubmit the request. Cause: A set of minimum search criteria is required to avoid long running searches that consume significant system resources. This error is caused by leaving one or more required fields blank.

1. Required fields are marked by red

asterisks. 2. Ensure that all fields marked with red

asterisks have valid entries and resubmit the search.

3. If the error persists, use the Feedback link to log a support case.

4. Provide all the address information when logging the case.

Related Error Codes

N/A



Description: One or more of the fields you have entered for the address are invalid. Please review your entries, correct any mistakes, and resubmit your request. Cause: The purpose of this validation is to ensure that only valid address information is entered. This error is typically caused by invalid information in one or more address fields, such as “TBD” for Address 1.

1. Review all information entered to

ensure that it is valid. 2. If all information is valid and you still

receive the error, use the Feedback link to open a Support case.

Related Error Codes

N/A







Description: Your search returns too many addresses. Please add additional search criteria to reduce the number of addresses returned and try again. Cause: There are limits placed on the number of records that can be returned by an address search. This search exceeded that limit. This error is caused by using search criteria that are too general, such as only specifying the Installed-At Site Name and the Country for a large company with thousands of install sites.

1. Update the search criteria in the

Address Management search fields. 2. Add additional criteria to your search,

such as a City, State/Province, or a street name.

Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that the requested action could not be completed due to a system error. There has been a system error in one of the systems required for address management.



Related Error Codes

N/A







Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: To inform the user that the specified address search failed due to a system error. This error is caused by a system failure in one of the systems required for an address search.


several hours and try the search again. If you wish to ensure that Support is aware of the problem, you can use the Feedback link to open a support case.

Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that the requested action cannot be completed due to a system error. This error can be caused by any one of several error conditions in one of the systems required for address management.



Related Error Codes

N/A







Description: You have not provided values for all the fields required to create the address. Please ensure all required fields (marked by red asterisks) have values and resubmit the request. Cause: The purpose of this validation is to ensure that all the information required to create the address has been entered. Those fields required to create an address are marked by a red asterisk. This error can be caused by leaving a required field blank.

1. Supply information for all required

fields. 2. If all required fields are filled in, and the

error persists, use the Feedback link to open a support case.

Related Error Codes

N/A







Related Error Codes

N/A







Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that a system error prevented the creation of the new address. This error is caused by a system error in one of the systems required to create an address.



Related Error Codes

N/A






Related Error Codes

N/A





Error Code: XXCSS_AD – 900016





Related Error Codes

N/A







Related Error Codes

N/A







Description: You may not create an address for an inactive Customer. Please choose an active Customer. If you believe this customer should be active, please contact Customer Support at [email protected]. Cause: The purpose of this validation is to prevent the creation of new addresses for customers who are inactive, as no new transactions may be recorded against an inactive customer. This error is caused by selecting an inactive customer from the installed-at site name drop down or entering the name of an inactive customer in the text box when creating a new install site.

1. Some customer records are inactivated

because they duplicate an existing, active, customer record.

2. In that case, re-submit the address creation using the active customer number.

3. If there is no active record, and you believe the customer should be active, contact Customer Support using the provided email address.

Related Error Codes

N/A



Description: Please create an install site for a Customer without any holds. If you believe the Customer is on hold in error, or still wish to create a new install site for this Customer, please contact Customer Support at [email protected]. Cause: The purpose of this validation is to prevent the creation of new addresses for customers who are on hold, as no new transactions may be recorded against an on hold customer. This error is caused by selecting an on hold customer from the installed-at site name drop down or entering the name of an on hold customer in the text box when creating a new install site.

1. Some customer records are on hold




Related Error Codes

N/A

mailto:[email protected]








Description: The address you have supplied exists but is inactive. Please resubmit your request with an active address. If you believe the address is inactive in error, please contact Customer Support at [email protected]. Cause: The purpose of this validation is to prevent new uses for inactive addresses. Inactive addresses may not be used in new transactions. The address already exists for the customer, although not as an installed-at site, and the address has been marked as inactive. The inactive address may not be given the new use of an installed-at site.

1. Verify that the address information

used is correct. 2. If you believe the address should be

active, contact Customer Support using the supplied email address.

Related Error Codes

N/A



Description: The address you have supplied exists but is on hold. Please resubmit your request with an active address with no holds. If you believe the address is on hold in error, please contact Customer Support at [email protected]. Cause: The purpose of this validation is to prevent new uses for on hold addresses. On hold addresses may not be used in new transactions. The address already exists for the customer, although not as an installed-at site, and the address has been placed on hold. The on hold address may not be given the new use of an installed-at site.


used is correct. 2. If you believe the hold should be

removed from the address, contact Customer Support using the supplied email address.

Related Error Codes

N/A











several hours and try again to create the address.

2. If you wish to ensure that Support is aware of the problem, you can use the Feedback link to open a support case.

Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that a system error prevented successful completion of the user’s request. This error is caused by a system error in one of the systems required to search for or create an address.


several hours and try again. 2. If you wish to ensure that Support is

aware of the problem, you can use the Feedback link to open a support case.

Related Error Codes

N/A







Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that a system error prevented successful completion of the user’s request. This error is caused by a system error in one of the systems required to search for or create an address.


several hours and try again. 2. If you wish to ensure that Support is


Related Error Codes

N/A







Related Error Codes

N/A











Related Error Codes

N/A



Description: The address you have supplied exists but is inactive. Please resubmit your request with an active address. If you believe the address is inactive in error, please contact Customer Support at [email protected]. Cause: The purpose of this message is to inform the user that the address he or she is attempting to create already exists in the system and is inactive. This error is caused by the user attempting to create an address that already exists in the system as an installed-at site for the customer, and is marked as inactive.


used is correct. 2. If you believe that the address should

be active, contact Customer Support using the supplied email address.

Related Error Codes

N/A








Description: The address you have supplied exists but is on hold. Please resubmit your request with an active address with no holds. If you believe the address is on hold in error, please contact Customer Support at [email protected]. Cause: The purpose of this message is to inform the user that the address he or she is attempting to create already exists in the system and is on hold. This error is caused by the user attempting to create an address that already exists in the system as an installed-at site for the customer, and is marked as on hold.


used is correct. 2. If you believe that the address should

not be on hold, contact Customer Support using the supplied email address.

Related Error Codes

N/A



Description: The customer you have specified already exists. Please select the existing customer and re-submit the request to create a new address for this customer. Cause: The purpose of this message is to inform the user that the customer he or she is attempting to create already exists in the system. This error is caused by specifying a new customer name in the text box below the installed-at site drop down when that customer already exists in the system.

1. Select the existing customer from the

installed-at site drop down, and re-submit the request to create the address.

Related Error Codes

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Error Code: XXCSS_AD – 900030


Description: This address already exists for this customer. Please return to the Search screen and select the existing address. Cause: The purpose of this validation is to ensure that duplicate addresses are not created. This error is caused by attempting to create a new address for a customer when the specified address already exists for the specified customer.

1. Return to the address search screen

and select the address from the search results.

2. If the address is not present in the search results, enter the address information in the Search Filters section and click on the Search For Site button to find the address.

Related Error Codes

N/A



Description: You may not create an address for an inactive Customer. Please choose an active Customer. If you believe this customer should be active, please contact Customer Support at [email protected]. Cause: The purpose of this validation is to prevent the creation of new addresses for customers who are inactive, as no new transactions may be recorded against an inactive customer. This error is caused by selecting an inactive customer from the installed-at site name drop down or entering the name of an inactive customer in the text box when creating a new install site.

1. Some customer records are inactivated




Related Error Codes

N/A








Description: Please create an install site for a Customer without any holds. If you believe the Customer is on hold in error, or still wish to create a new install site for this Customer, please contact Customer Support at [email protected]. Cause: The purpose of this validation is to prevent the creation of new addresses for customers who are on hold, as no new transactions may be recorded against an on hold customer. This error is caused by selecting an on hold customer from the installed-at site name drop down or entering the name of an on hold customer in the text box when creating a new install site.

1. Some customer records are on hold




Related Error Codes

N/A



Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that a system error prevented the address search. This error is caused by a system error in one of the systems required for address search.


several hours and try the search again. 2. If you wish to ensure that Support is


Related Error Codes

N/A








Description: The action you requested could not be completed due to a system error. Please try again later or navigate to our Feedback page to submit a support assistance request. Cause: The purpose of this message is to inform the user that a system error prevented the address search. This error is caused by a system error in one of the systems required for address search.


several hours and try the search again. 2. If you wish to ensure that Support is


Related Error Codes

N/A



Description: You have not provided values for all the fields required to create the address. Please ensure all required fields (marked by red asterisks) have values and resubmit the request. Cause: The purpose of this message is to ensure that all the information required to create the address has been entered. Those fields required to create an address are marked by a red asterisk. This error can be caused by leaving a required field blank.




Related Error Codes

N/A







Description: The values you have provided for the address are not valid. Please review, correct any invalid entries, and resubmit your request. Cause: The purpose of this validation is to ensure that all address information is usable and correct. For example, “TBD” is not a valid value for the Address 1 field. Or, an improper combination of address information may have been entered, such as an invalid combination of City and State/Province. This error is caused by entering invalid or inconsistent information in the address fields.

1. Review the information you have

entered, correct any invalid or inconsistent information, and re-submit the request.

2. If all required fields are filled in, and the error persists, use the Feedback link to open a support case.

Related Error Codes

N/A







Description: You must supply an Address 1. Please enter a value for Address 1 and resubmit your request. Cause: The purpose of this validation is to ensure that a value is supplied for Address line 1. This error is caused by attempti6ng to create an installed-at site without specifying an Address line 1.

1. This error can be remedied by entering

a valid value for Address line 1. 2. If all required fields are filled in, and the


Related Error Codes

N/A



Description: The value you supplied for Country is not recognized. Please supply a valid value for Country. Cause: The purpose of this validation is to ensure that a valid country is used when creating or searching for an address. This error is caused by specifying a country that is not recognized by the system.

1. Be sure to specify a valid country. 2. If you have done so, and the error

persists, use the Feedback link to open a support case.

Related Error Codes

N/A







Description: It is necessary to provide an Installed-At Site Name. Please enter an Installed-At Site Name and re-submit your request. Cause: All installed-at sites must be created for a customer. The customer name and the installed-at site name are the same. This error is caused by attempting to create an installed-at site without specifying an installed-at site name by selecting one from the drop down or typing one in the text box.

1. This error can be remedied by

selecting an installed-at site name from the drop down or entering one in the text box.

2. If you have done so, and the error persists, use the Feedback link to open a support case.

Related Error Codes

N/A



Description: You must supply a Country. Please enter a value for Country and resubmit your request. Cause: The purpose of this validation is to ensure that Country is specified when creating an address. This error is caused by attempting to create an installed-at site without specifying a country.


selecting a country from the drop down.


Related Error Codes

N/A







Description: You must supply a Region. Please enter a value for Region and resubmit your request. Cause: The purpose of this validation is to ensure that a Region value is supplied for those countries that require Region as part of an address. This error is caused by attempting to create an installed-at site without specifying a Region for countries that require Region as part of a complete address.


a valid value for the Region. 2. If you have done so, and the error


Related Error Codes

N/A



Description: You must supply a State/Province. Please enter a value for State/Province and resubmit your request. Cause: The purpose of this validation is to ensure that a State/Province value is supplied for those countries that require State/Province as part of an address. This error is caused by attempting to create an installed-at site without specifying a State/Province for countries that require State/Province as part of a complete address.


selecting a State/Province from the drop down or entering a State/Province value if no values are available in the drop down.


Related Error Codes

N/A







Description: You must supply a County. Please enter a value for County and resubmit your request. Cause: The purpose of this validation is to ensure that a County value is supplied for those countries that require County as part of an address. This error is caused by attempting to create an installed-at site without specifying a County for countries that require County as part of a complete address.


a valid value for the County. 2. If you have done so, and the error


Related Error Codes

N/A



Description: You must supply a City. Please enter a value for City and resubmit your request. Cause: The purpose of this validation is to ensure that a City value is supplied for those countries that require City as part of an address. This error is caused by attempti6ng to create an installed-at site without specifying a City for countries that require City as part of a complete address.


a valid value for the City. 2. If you have done so, and the error


Related Error Codes

N/A







Description: You must supply a Postal Code. Please enter a value for Postal Code and resubmit your request. Cause: The purpose of this validation is to ensure that a Postal Code value is supplied for those countries that require Postal Code as part of an address. This error is caused by attempting to create an installed-at site without specifying a Postal Code for countries that require Postal Code as part of a complete address.


a valid value for the Postal Code. 2. If you have done so, and the error


Related Error Codes

N/A



Description: The value you supplied for the Installed-At Site Name is not valid. Please provide a valid Installed-At Site Name and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for the Installed-At Site Name. This error is caused by the address creation process determining that the supplied value for Installed-At Site Name is not valid. Examples of invalid Installed-At Site Names include “Unknown”, “Blank”, “Not Applicable”, or “Various Sites”.

1. Examine the value entered for

Installed-At Site Name and ensure that it contains a valid customer name.

2. If the error persists, use the Feedback link to open a support case.

Related Error Codes

N/A







Description: The value you supplied for the Region is not valid. Please provide a valid Region and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for the Region. This error is caused by the address creation process determining that the supplied value for Region is not valid for the selected Country.

1. Examine the value entered for Region

and correct as necessary. 2. If the error persists, use the Feedback

link to open a support case.

Related Error Codes

N/A



Description: The value you supplied for the State/Province is not valid. Please provide a valid State/Province and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for the State/Province. This error is caused by the address creation process determining that the supplied value for State/Province is not valid for the selected Country.

1. Examine the value entered for

State/Province and correct as necessary.

2. If the error persists, use the Feedback link to open a support case.

Related Error Codes

N/A







Description: The value you supplied for the County is not valid. Please provide a valid County and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for the County. This error is caused by the address creation process determining that the supplied value for County is not valid for the selected Country or State/Province.

1. Examine the value entered for County

and correct as necessary. 2. If the error persists, use the Feedback


Related Error Codes

N/A



Description: The value you supplied for the City is not valid. Please provide a valid City and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for the City. This error is caused by the address creation process determining that the supplied value for City is not valid in combination with other supplied information, such as Country, State/Province or Postal Code.

1. Examine the value entered for City and

correct as necessary. 2. If the error persists, use the Feedback


Related Error Codes

N/A







Description: The value you supplied for the Postal Code is not valid. Please provide a valid Postal Code and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for the Postal Code. This error is caused by the address creation process determining that the supplied value for Postal Code is not valid in combination with other supplied information, such as Country, State/Province or City.

1. Examine the value entered for Postal

Code and correct as necessary. 2. If the error persists, use the Feedback


Related Error Codes

N/A



Description: The value you supplied for Address 1 is not valid. Please provide a valid Address 1 and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for Address line 1. This error is caused by:

1) The address creation process determining that the supplied value for Address line 1 is not valid in combination with other supplied information, such as Country, State/Province or City; or

2) Entering a value such as “TBD” for Address line 1. Address line 1 must contain a valid street address.

1. Examine the value entered for Address

line 1 and correct as necessary. 2. If the error persists, use the Feedback


Related Error Codes

N/A







Description: The value you supplied for Address 2 is not valid. Please provide a valid Address 2 and resubmit your request. Cause: The purpose of this validation is to ensure that a valid value is supplied for Address line 2. This error is caused by entering a value such as “TBD” for Address line 2. If used, address line 2 must contain a valid address value.




Related Error Codes

N/A







Related Error Codes

N/A











Related Error Codes

N/A



Description: The address you requested has been created, but there has been a delay in distributing the address to all the required systems. Please wait at least one to two hours before attempting to use this address. Cause: The purpose of this message is to inform the user that there has been a delay in creating the address. When an address is created, it must be created in several systems. This message is caused by a delay in creating the address in one of the systems. Rather than requiring the user to wait until the address is created in all systems, when a delay is encountered the application will show this message and return control to the user. The address will eventually be created in all systems; no further action is required from the user.

1. No further action is required. 2. Please wait before attempting to use

the address as it has not been created in all systems where it is required.

3. The address will likely show up when you search for it; that does not mean it is ready to be used.

4. Please wait one to two hours before attempting to use the address.

Related Error Codes

N/A





Customer Advocacy Address Services (CAAS) Errors

Error Code: XXCSS_QOT_CAAS_CRE_ADD_FAIL


Description: Address Creation System failed to create the address.

1. Please verify the address detail and try

again. 2. Open a support case if you need

further assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_CAAS_CUST_NOT_FND


Description: Address creation failed because the customer was not found.

1. Please verify the bill to address and

validate the quote. 2. Open a support case if you need

further assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_CAAS_INVALID_ADD


Description: Address creation failed because of an invalid address.


again. 2. Open a support case if you need further

assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_CAAS_INVAL_STATE


Description: Address creation failed because of an invalid state.



further assistance.

Related Error Codes

N/A





Error Code: XXCSS_QOT_CAAS_MISS_STATE


Description: Address creation failed because of a missing state.



further assistance.

Related Error Codes

N/A

Error Code: XXCSS_QOT_CAAS_UNK_ERROR


Description: Address Creation System encountered an unknown error.



further assistance.

Related Error Codes

N/A





Software Subscription/IronPort Errors

Error Code: CS391


Description: The product and service SKU entered on the quote are not orderable. Cause: If the product order ability check fails during the add line process when adding by product number or service SKU, the product and service SKU entered are not orderable.

1. Verify that the entered product/service

SKU is a valid product or service SKU. 2. If there is a mismatch, edit the line to

modify the product / service SKU or select another product / service SKU.

3. Revalidate the quote to clear the error. 4. If this does not work, please open a

support case to resolve this error.

Related Error Codes

N/A

Error Code: CS392


Description: Quantity entered does not map to an available Term and Content Subscription SKU. Cause: An error message displayed if the quantity entered does not map to an available Term and Content Subscription SKU. This may also happen if the quote has Enterprise SKU Invoicing enabled and one or more Term and Content Subscription quote lines are being quoted with non-pricelist duration (i.e., duration different than 12, 36, 60 months).

1. Verify that correct quantity has been

entered. 2. If there is a mismatch, edit the line to

adjust the quantity and ensure that it is within the appropriate range.

3. If the quote is enabled for Enterprise SKU Invoicing, make an additional check to ensure that the coverage duration on the line is a pricelist duration (12, 36, 60 months).



Related Error Codes

N/A





Error Code: CS395


Description: The Contract Start Date is less than today's date and the offset period for a given Term and Content Subscription. Cause: An error message displayed if the Contract Start Date is less than today's date and the offset period for a given Term and Content Subscription. Contract Start Date should be equal to or more than today’s date plus the offset period.

1. Use the Preferred Value for the Start

Date provided on the Error Correction popup window or enter a date that is further in the future than the Preferred Value by editing the line to adjust the begin date accordingly.



Related Error Codes

N/A

Error Code: CS253 & CS254


Description: Mid-term takeover not allowed on a contract containing Software Subscription lines. Cause: An error message displayed if you try to perform a mid-term takeover of a contract containing Software Subscription lines. Mid-term takeover/renewal cannot be performed on Software Subscription lines.

1. Delete the line 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A





Error Code: XXCSS_QOT_DEL_INFO_MISS


Description: Delivery information was not provided on the quote. Cause: An error message is displayed if the delivery information is missing for: Cisco Email software subscription Web Security software subscription Term and Content subscription

1. Verify that all mandatory fields in the

Delivery Information section for the software subscription(s) are populated with the appropriate information.

2. Edit the line to provide the delivery information for the Ship to Site, Delivery Method, and PAK Delivery Preference sections.



Related Error Codes

N/A

Error Code: XXCSS_QOT_DEL_METHOD_MISS


Description: PAK Delivery method was not provided on the quote. Cause: An error message is displayed if the PAK delivery method is missing for: Cisco Email software subscription Web Security software subscription Term and Content subscription

1. Edit the line and select an appropriate

PAK delivery method. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A





Error Code: XXCSS_QOT_PAK_DEL_PRE_MISS


Description: PAK Delivery preference was not provided on the quote. Cause: An error message is displayed if the PAK delivery preference option was not selected on the quote for: Cisco Email software subscription Web Security software subscription Term and Content subscription


PAK delivery preference option. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A

Error Code: XXCSS_QOT_SHIPTO_ID_MISS


Description: No Ship to ID selected on the quote. Cause: An error message is displayed if the Ship to ID was not selected on the quote for: Cisco Email software subscription Web Security software subscription Term and Content subscription

1. Edit the line and enter the required

Ship to ID. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

XXCSS_QOT_SHIPTO_INVL

Error Code: XXCSS_QOT_SHIPTO_INVL


Description: The Ship to ID selected on the quote is invalid. Cause: An error message is displayed if the Ship to ID was not selected on the quote for: Cisco Email software subscription Web Security software subscription Term and Content subscription

4. Edit the line and enter the correct Ship

to ID. 5. Revalidate the quote to clear the error. 6. If this does not work, please open a


Related Error Codes

XXCSS_QOT_SHIPTO_ID_MISS





Error Code: XXCSS_QOT_SHIPTO_CONT_MISS


Description: No Ship to Contact selected on the quote Cause: An error message is displayed if the Ship to Contact was not selected on the quote for: Cisco Email software subscription Web Security software subscription Term and Content subscription

1. Edit the line and enter the appropriate

Ship to Contact. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A

Error Code: XXCSS_QOT_EMAIL_ADD_MISS


Description: No email address provided on the quote for electronic delivery. Cause: An error message is displayed if the email address is not provided on the quote when using electronic delivery for: Cisco Email software subscription Web Security software subscription Term and Content subscription

1. Edit the line and provide the email

address to which the electronic delivery information for the licenses must be sent.

2. Revalidate the quote and clear the error.


Related Error Codes

N/A

Error Code: XXCSS_QOT_ROUTING_OPT_MISS


Description: No routing method has been provided on the quote for physical delivery. Cause: An error message is displayed if the routing method has not been selected on a Term and Content Subscription quote line selected for physical delivery.


routing method. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A





Error Code: XXCSS_QOT_CARRIER_MISS


Description: No carrier has been selected on the quote for physical delivery with routing option selected as ‘Self’. Cause: An error message is displayed if the carrier has not been selected on a Term and Content Subscription quote line selected for physical delivery with routing option selected as ‘Self’.


carrier. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A

Error Code: XXCSS_QOT_SHIP_SER_OPT_MISS


Description: The shipping service option has not been selected on the quote for physical delivery with routing option selected as ‘Cisco’. Cause: An error message is displayed if the shipping service option has not been selected on a Term and Content Subscription quote line selected for physical delivery with routing option selected as ‘Cisco’.

1. Edit the line and select the desired

shipping service option. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A





Error Code: XXCSS_QOT_ACC_NUM_MISS


Description: The account number has not been selected on the quote for physical delivery with routing option selected as ‘Self’. Cause: An error message is displayed if the account number has not been provided on a Term and Content Subscription quote line selected for physical delivery with routing option selected as ‘Self’.

1. Edit the line and enter the appropriate

account number. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

XXCSS_QOT_ACC_NUM_INVL

Error Code: XXCSS_QOT_ACC_NUM_INVL


Description: The account number provided is invalid on the quote for physical delivery with routing option selected as ‘Self’. Cause: An error message is displayed if an invalid account number is provided on a Term and Content Subscription quote line selected for physical delivery with routing option selected as ‘Self’.


account number. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

XXCSS_QOT_ACC_NUM_MISS





Error Code: XXCSS_QOT_MUL_PAK


Description: Multiple Product Activation Keys (PAKs) are found for the user’s entered Product Activation Key number Cause: An information message displayed if the system finds one or more license PAK numbers associated with one or more PAK numbers on the quote entered for Cisco Email software subscription Web Security software subscription Term and Content subscription

1. Select the applicable Product

Activation Key (PAK) numbers for renewal, if needed, and add them to the quote.

2. Edit the new lines to provide their delivery information.


Related Error Codes

N/A

Error Code: XXCSS_QOT_DEL_MET_INVL


Description: The selected Delivery Method is different from the Item Hub delivery method on the quote. Cause: An error message is displayed if the delivery method selected on the quote line is different from the Item Hub delivery method for: Cisco Email software subscription Web Security software subscription Term and Content subscription ‘Electronic’ is the only valid option for Cisco Email and Web Security software subscriptions.


PAK delivery method. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

XXCSS_QOT_PAK_DEL_PRE_INVL





Error Code: XXCSS_QOT_PAK_DEL_PRE_INVL


Description: The selected PAK delivery preference is different from the Item Hub PAK delivery preference on the quote. Cause: An error message is displayed if the PAK delivery preference selected on the quote line is different from the Item Hub PAK delivery preference for: Cisco Email software subscription Web Security software subscription Term and Content subscription Single PAK is the only valid option for Cisco Email and Web Security software subscriptions.


PAK delivery preference. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

XXCSS_QOT_DEL_MET_INVL

Error Code: XXCSS_QOT_ROUTING_OPT_INVL


Description: The routing option selected on the quote is different from the logistics routing option setup. Cause: An error message is displayed if the routing option selected on a Term and Content Subscription quote line is different from the logistics routing option setup.


routing option. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A





Error Code: XXCSS_QOT_CARRIER_INVL


Description: The carrier information entered on the quote is different from the logistics carrier. Cause: An error message is displayed if the carrier information entered on a Term and Content Subscription quote line is different from the logistics carrier.


carrier. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A

Error Code: XXCSS_QOT_SHIP_SER_OPT_INVL


Description: The shipping service option selected on the quote is different from the logistics shipping service. Cause: An error message is displayed if the shipping service option selected on a Term and Content Subscription quote line is different from the logistics shipping service option setup.


shipping service option. 2. Revalidate the quote to clear the error. 3. If this does not work, please open a


Related Error Codes

N/A

Date post:	25-Mar-2020
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Cisco Service Contract Center Error Resolution Guide · 3. If the system pulled the serial number /...

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