Cisco WebEx Conferencing - Cisco - Global Home Page · Global SaaS Web Conferencing InterCall 4%...

Cisco WebEx Conferencing – nowości, zmiany i szanse biznesowe

Slawek Baranowski ([email protected]) WebEx Sales Manager CEE

September 2014

Cisco Confidential 2 C97-732021-00 © 2014 Cisco and/or its affiliates. All rights reserved.

Co to jest CMR

Cisco Marketplace Router

Carriage of Goods by Road

Country Music Radio

Collaboration Meeting Room

Cisco Manufacturing Report

Corporate Mobile Recycling


Proven, Industry Leading Solutions

§  Setting the pace in the industry

§  Number-one market share

‒  Cisco® WebEx Web Conferencing

‒  Cisco TelePresence and Video Infrastrucure®

§  Established customer base

§  Proven, 18 plus years of experience

§  Third-party industry leading endorsement


51% Market Share

Cisco WebEx® Leads the Market

Cisco WebEx 51%

WebEx Market Share Leader for Global SaaS Web Conferencing

InterCall 4%

Adobe 5%

Others 7%

Citrix Online 22%

Microsoft 11%

Source: Synergy Research 2014


Best in Class Conferencing

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Marketscope for TelePresence and Group Video Systems, Robert F. Mason, Tom Eagle, 6/24/14

MarketScope for Group Video System

Gartner Magic Quadrant for Web Conferencing, David Mario Smith, Whit Andrews, 12/0/12

Web Conferencing

§  Number-One Market Share Web Conferencing

§  Number-One Market Share Cisco TelePresence®


Cisco WebEx Conferencing Portfolio

Video Conferencing

Audio Conferencing

Cisco WebEx® Cloud Enterprise Network

Meetings Training Events Support

ß From the pocket to the boardroom à


Cisco WebEx Meeting Center

Cisco WebEx Enterprise Edition Cisco WebEx Messenger

The Cisco WebEx Meeting Center provides industry-leading web conferencing with audio, web, and high-definition video, along with document, application, and desktop sharing

Cisco WebEx Messenger enables a full unified communications experience including presence, IM, audio, video, desktop sharing, and conferencing; learn more at http://www.cisco.com/go/jabber

Cisco WebEx Enterprise Edition delivers a rich collaboration experience for specific lines of business, including team meetings, events, corporate training, and customer support

Meeting Center

Support Center

Event Center

Training Center

Products on Cisco Price List


CMR Hybrid WebEx Audio AIM Federation Cloud Storage

§  Combines Video, unified communications and web-conferencing

§  Two way video & audio with TelePresence Server (TS) or TelePresence MCU for conferencing

§  A2Q process required

§  Allows the Cisco WebEx Messenger to with the AOL Instant Messaging Service

§  Fully integrated into the WebEx meeting experience

§  Equivalent Minutes (Domestic/International Toll, Toll-Free, Call-back)

§  5000 minute bundles §  Overages Contract

§  Use to store upload files §  Network-based meeting

recordings §  Committed or Overage

Add-On Services


Cisco WebEx Conferencing Feature Highlights

§  Integrated experiences with audio, content sharing and high-definition video

§  Video optimized meetings with Collaboration Meeting Rooms Cloud

§  Document, application & desktop sharing

§  Flexible audio options §  Ad-hoc and scheduled

meetings, schedule with Outlook or Lotus Notes

§  Meeting recordings and playback

§  Support on all leading mobile and device platforms

§  Interoperable with Cisco® Collaboration products

§  Delivered securely over the Cisco WebEx® Cloud and on premises


Nowości w WebEx

User Experience

•  Modern User Interface

•  Join Time •  HTML

invitations •  Page refresh •  Event Center

Refresh

Technology

•  Mobile devices/OS support

•  New codec OPUS – wideband audio

•  Audio Prompts •  Join Meetings

on Chrome

Offer

•  Toll Named User

•  CMR Cloud & Personal Meeting Rooms

•  Productivity Tools on Windows and Mac


Page Refresh, Accessibility & HTML Emails


§  Improved Video View

§  Better layout for thumbnails in Participant List

§  Liquid layout to change proportion of content view & video §  New 50/50 view on

dragging the cursor

§  Attendee can view Desktop/Application within a tab §  Minimize transitions for

attendee while providing easy access to video & meeting controls

§  Content Share & Video size is adjustable by a simple drag

Modern, Simplified Meeting Experience Meeting and Event Center (Windows)

*Not Committed


§  Host role automatically transfers to another participant if Hosts leaves meeting without ending it

§  Allows meetings to continue when host forgets to manually assign a host before they leave the meeting

Host can leave meeting without ending it Meeting Center

*Not Committed


Comparison: Old vs. New (Login) Login Page (Current)

Login Page (NEW!)

Updated Header/Top Nav

Leveraging the Cisco “Futurama” style guide

Cleaner/more modern look & feel


15 15

“Welcome” page renamed to “Home”

Join-by-Number now supports PMR (username)

Optimized: No clutter/unnecessary functionality


16 16

Introducing HTML Emails for Meeting Center! Example HTML Meeting Invite

Example HTML Invite Through Productivity Tools

•  Optimized content, clean look & feel •  Gives customers even more opportunity for customization

•  Customers can manage both HTML and Plain Text


Event Center Refresh


§  New modern skin & clean layout

§  New icons, fonts & colors

§  Consolidated controls in Quick Start §  Improved icons for panels

§  Q & A update §  Answered questions in blue §  Unanswered questions in

orange

§  Updated audio broadcast dialogue §  New icons, fonts & colors

Modern, Simplified Event Experience Event Center (Windows)

*Not Committed


Wideband Audio + Audio Prompts


§  Both VOIP Only as well as Hybrid Meetings support wideband audio

§  Windows, MAC and Linux desktop clients, IOS and Android mobile devices are supported, NBR for VOIP only session

§  Wideband Audio Codec (OPUS) is now default codec for WebEx VOIP attendees

§  Not supported on Wideband Codec •  Desktop Solaris, Windows mobile and Blackberry will continue to be narrowband

•  If any of above client joins, then whole meeting goes narrowband

•  NBR recording and playback for hybrid audio session

Enhanced audio experience with Wideband Audio on WebEx VOIP


§  Superior meeting experience with wideband audio

§  Wideband audio also refers to HD voice – Wideband audio captures wider frequency range and therefore provides clearer audio connections

§  The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.

§  Better Noise Suppression Algorithm – Much better experience when using audio through a computer even without headset

§  Enhanced jitter buffer for UDP based VOIP traffic

§  Reduced delay and data loss with smaller packet sampling size of 20ms

Why WebEx VOIP is better with WBS29.8

Check the audio codec by clicking “Audio Video

Statistics” link in the meetings page


Join Meeting on Chrome


Chrome Join Technology

Key Take Away: When your version of Chrome upgrades to 38 to join a WebEx meeting you need to be on the above version of your train or higher and you need to use the extension

Background: Chrome is going to end support for NPAPI (plugins) by the end of 2014, meaning joining a meeting using this method will no longer work.

Existing New

NPAPI Plugin Chrome Extension

Customer Impact Every user will need to go through the new user experience one time

Chrome Release 37 and below 38 + (Subject to change)

WebEx Releases All, given you use Chrome 37 and below

WBS29.8 WBS28.12EP17 WBS27LDSP32EP34


What does the WebEx Extension do?

•  Detects if WebEx is installed •  Launches the WebEx desktop

application •  Return user experience the same as

today •  New user is slightly different

What is an Extension?

•  Extensions are extra features and functionality that you can easily add to Google chrome

How can my users get the extension?

1.  WebEx site when joining a meeting

2.  Push through Group Policy (PDF instructions are being created)

3.  Chrome Extension Store


Toll Named User – New Audio Option &

Collaboration Meeting Room


Toll Named Users Offer

Product / Offering •  User based audio license for a flat fee (no volume tiers)

•  Enables every user on the site to have unlimited access to Global Toll (International) and Toll Call-in (Domestic)

•  Add-on to existing WebEx User Offers under telephony (Named User, Active Hosts, Employee Count, CUWL, ELA)

General Availability Date Cisco WebEx GPL – September 8

WebEx

Named Host Ac-ve Host Employee Count (ELA) Ports Minutes

Toll Named Users √ √ √

Licensing Model

•  Optional feature for new or existing customers

•  Sold in conjunction with a WebEx data service, not a stand alone service

•  Offer must be coterminous with existing WebEx data subscription

List Price $16 per user per month/ $192 per year


Collaboration Meeting Rooms Deployment Options

CMR Cloud

Hosted by Cisco WebEx Available Q4CY14 (Now)

CMR Hybrid

TelePresence on Premises plus Cisco WebEx Available Now

CMR Premise

TelePresence infrastructure @ Customer Datacenter

Available Now


Collaboration Meeting Room Capacity

•  CMR Cloud license allows an additional 25 video screens to join a WebEx Meeting Center meeting

•  An immersive system = 3 sceens •  Actual Meeting Center participants depends on what

was purchased (see table =>)

3rd Party Standards Based Video Endpoints

Cisco WebEx Cloud

Cisco TelePresence Endpoints

Lync 2010 Lync 2013

WebEx Mobile

WebEx Desktop

Cisco Jabber

Meeting Center Participants Video Participants

PSTN TSP Audio

Up to 1000 participants with 500 using video

Up to 25 video screens

Meeting Center Offers

Maximum Meeting Center Participants

Meeting Center Only

MC with Enterprise Edition

Employee Count 1000 1000

Active User 1000 1000

Named User 25 200


CMR Cloud Add-on GPL List Price Per User, Per Month

CMR Pricing Key Considerations • Standard GPL discount

rate applies • Pricing follows existing

WebEx volume tiers • Meeting Center plan not

included • Audio Plan not included

through TSP or WebEx (where available)

• New Toll Named User Flat Rate Unlimited Audio plan coming for GA (see later)

Volume Tier Named User

5 – 99 $105

100 – 999 $78

1,000 – 4,999 $50

5,000+ $30

Volume Tier Active User

Employee Count

100 – 999 $45 $30

1,000 – 9,999 $43 $18

10,000 – 24,999 $40 $17

25,000+ $35 $15

CMR Add-on List Price

GPL Price List & Ordering Guide http://www.cisco.com/c/en/us/products/collateral/conferencing/webex-meetings/ordering_guide_c07-687399.pdf


Sample Use Cases - GPL List Price Per User, Per Month

MC CMR Audio Total

Service Options (sub-SKUs) L-WBX-MC -NU-S2-NY1

L-WBX-CMRNU-S2-NY1

L-WBX-TOLLUSER-NY1

Per user, Per Year $780 $1260 $198 $2238

Greenfield: 5 User Deployment

Ø  Named User license– limited deployment of CMR to desktop endpoint owners

Ø  Toll Audio SKU – simple audio plan for low volume orders, users call in and pay tolls

•  Standard GPL Discounts apply

•  Meeting Center (MC) can be optionally be purchased with Enterprise Edition (EE)

•  EE and MC have decreasing prices as offer length is extended (1y, 2y, 3yr, 5yr terms available)

•  Customer wants to buy 5 desktop endpoints with CMR and does not have WebEx today. Desires simple, low entry cost for 5 users.

•  Order - L-WBX-MC-ANU-NEW

5 users price: $11 190


Sample Use Case 1 - GPL List Price Total value

Greenfield: 5 User Deployment

•  What do you get ? 5 WebEx+CMR users, unlimited toll call-in audio for everyone •  Total deal value $11190 GPL for 1 year, 5 users. •  Bundle with Easylease (0% financing) possible •  bundle with Cisco Screen & SX10 to reach $25k GPL: use this for Collaborate Now promo (=

min $25K required) •  Use this for POCs

•  Good to know: •  The more you buy, the cheaper it gets (tiering) •  The longer you buy for, the cheaper it gets (1Y => 2Y, 3Y, 5Y) •  The bigger the bundle you buy, the better Price/Value you get (just MC < > EE) •  Passing 25k threshold qualifies for Collaborate Now. Staying < 250 users adds

another 4% extra => total of 26% additional discount on top of standard partner discount


CMR Cloud Service Availability

Americas LA: Sept 2014 GA: Oct 2014

EMEA GA: 17 Nov 2014 LA (mytrial):

17 Oct 2014 APAC GA: Jan 2015

LA: Limited Availability GA: General Availability


CMR Cloud Q4 CY2014

CMR Hybrid Available

CMR Premise Available

Meeting Paradigms Scheduled Meeting One Click Meeting

Personal Meeting Rooms

Scheduled Meeting

Scheduled Meeting Ad-hoc Meeting

Personal Meeting Rooms

Multi-Modal Collaboration/Deployment flexibility

Video Infrastructure – Cloud. Web Conferencing - Cloud]

Audio - WebEx Audio/TSP/CCA

Video -on-Prem + Cloud Web Conferencing - Cloud

Audio -WebEx Audio/TSP/CCA

Video - on-Prem NO Web Conferencing

Audio- on-Prem

Scheduling Productivity Tools for PC and MAC

Webex Portal Scheduling Endpoints – Cant be scheduled

Productivity Tools for PC and MAC TMS – Scheduling

Video endpoints can be scheduled WebEx Portal Scheduling not supported

Via Outlook with Exchange TMS Smart Scheduler or Admin

Meeting Join URI Dialing for Video endpoints

URL join for WebEx PIN Protected [Host]

OBTP from Scheduled endpoints URI Dialing from Video endpoints

URL join for WebEx

URI Dialing (per meeting) PIN Protected [Host + Guest]

In-Meeting Experience Unified Roster on WebEx Client Unified Controls on WebEx Client Host Controls, lock, expel, mute.

Network-based Recording in Cloud

Unified Roster Not Supported Separate Controls on WebEx Client & TS

Network-based Recording in Cloud

Unified Roster on TS and Endpoints Recording on Prem- CXS - CXS/TS

Flexibility/Interop Reach Standards based SIP & H.323 Endpoints

All WebEx Desktop / Mobile clients Lync 2010/2013 (Future, after launch)

Standards based SIP & H.323 Endpoints All WebEx Desktop / Mobile clients

Lync 2010/2013

Standards based SIP & H.323 Endpoints Lync 2010/2013


Collaborate Now promo


Collaborate Now Promotion. Eligibility: Four Ways to Qualify

Growth in the Midmarket

Competitive Displacement

Upgrade Existing

Customers: Premises or

Cloud

Video Everywhere

Upgrade Customer to Version 9.x or Later

or to an HCS Solution

Customer Is Currently on One of the Following: §  UCM 3.x to 8.x §  VCS §  BE5000/BE3000 §  CME §  UC300/500

Choose From Qualifying Competitors

See List of Competitors on Next Slide

Selling BE6000 and <1,000 Users

Minimum $50K List (or $25K List when Cloud Collaboration Meeting

Rooms (CMR) included) From Qualified Products

Includes Endpoints, Infrastructure and CMR Cloud or

Premises

Deals Meet One or More of the Following Criteria


Collaborate Now Promotion. Eligibility: Four Ways to Qualify

Growth in the Midmarket

Competitive Displacement

Upgrade Existing

Customers: Premises or

Cloud

Video Everywhere

Upgrade Customer to Version 9.x or Later

or to an HCS Solution

Customer Is Currently on One of the Following: §  UCM 3.x to 8.x §  VCS §  BE5000/BE3000 §  CME §  UC300/500

Choose From Qualifying Competitors

See List of Competitors on Next Slide

Selling BE6000 and <1,000 Users

Minimum $50K List (or $25K List when Cloud

Collaboration Meeting Rooms (CMR) included) From Qualified Products

Includes Endpoints, Infrastructure and CMR Cloud or

Premises

Deals Meet One or More of the Following Criteria


Cisco Collaborate Now: Discounts

+18% Discount §  TP endpoints §  Solutions Plus*

Special Offers §  Up to +43% discount:

Up-level/migration SKUs and HCS migration licenses

+22%* Discount

§  Phones §  UCL and CUWL §  Call Control §  TP Infrastructure §  BE6000/BE7000 §  WebEx, including CMR §  Contact Center §  UC Gateways and Features §  Get Current, Stay Current

EMEAR

* Midmarket deals for less than 250 users will receive an additional 4% discount on top of incremental +22%

+6% Discount on Cisco Branded Services 1 Year ESW/UCSS Is Required Prior to SWSS Launch in September 2014

Low Cisco Capital Finance Rates

* Contact Center SPlus vendors are excluded

Thank you.

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