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Department of Agriculture PHILIPPINE CENTER FOR POSTHARVEST DEVELOPMENT AND MECHANIZATION (PHilMech) CLSU Compound, Science City of Munoz, Nueva Ecija in compliance with R.A. 9485 (Anti-Red Tape Act of 2007) CITIZEN’S CHARTER CITIZEN’S CHARTER INFORMATION PROVISION THRU SCIENTIFIC LITERATURE SERVICE INFORMATION PROVISION THRU SCIENTIFIC LITERATURE SERVICE Clients : Requirements : Schedule of Services : Fees Total/Maximum Duration Process : Academe, Researchers, Scientific Community, R&D Agencies Valid ID 8:00 a.m. – 5:00 pm (no noon break, Monday – Friday) : None Depends on the user’s need of information. HOW TO AVAIL OF THE SERVICE: FLOWCHART: Signs in the logbook; deposits personal belongings in the counter PHilMech Library c/o the librarian Provides an inquiry form and requests the client to bring only writing materials with him/her. Writes inquiry in the form provided The librarian searches the database to find the materials requested Scans the document and writes relevant info . Returns the books after use Checks the materials. Re-shelve the books according to call numbers. Visitors are not allowed to borrow materials. 10 minutes 10-15 minutes 5 minutes Depends on the need of the client FOR AVAILMENT/PURCHASE OF PHILMECH PUBLICATIONS Signs in the logbook; deposits personal belongings in the counter PHilMech Library c/o the librarian Inquire what publications are needed 10 minutes Requests for needed PHilMech Publications The librarian checks availability of materials. Prepare materials as requested. Log the request in the database. Inform if material being requested is for sale and issues order of payment Takes home the materials; If for purchase, pays the total amount PHilMech Cashier Issues Official Receipt Checks OR and packs the materials being requested Shows OR to the Library 10-15 minutes or longer if numerous publications are needed 5 minutes 3 minutes Takes home the publication materials Client Steps Relevant Information Actions Taken by Maximum (location, office/person the Office Duration responsible, registration, fee) For BORROWING BOOKS AND OTHER PUBLICATIONS Client Steps Relevant Information Actions Taken by Maximum (location, office/person the Office Duration responsible, registration, fee) Step No. Client Steps Office Steps Location of Office 1 Upon entering the library premises, client signs in the logbook and deposits personal belongings in the counter. Requests the client to bring only writing materials and provides an inquiry form. PHilMech Library 2 Writes inquiry in the form provided The librarian searches the database to find materials being requested. PHilMech Library 3.a Visitor scans the document and write relevant info as needed. Informs client that visitors are not allowed to take out books. PHilMech Library 3.b Employee may to take out books. Informs client of maximum number of items to be borrowed. PHilMech Library 3.b.1 Fills out borrower’s card Writes on the card and informs client of due date. PHilMech Library Checks due date and apply penalty for overdue accounts. Replaces borrower’s card in the book jacket. Re-shelves the books according to call numbers. 1 Upon entering the library premises, client signs at the logbook (for visitors only) and deposits personal belongings in the counter. Inquires what publications are needed. PHilMech Library Checks availability of materials. Prepares materials as requested. Logs in the database the request. Informs if material being requested is for sale. 3 If for purchase, pays necessary amount. Issues a receipt. PHilMech Cashier 2 Requests for PHilMech publications. PHilMech Library BORROWING OF BOOKS and OTHER PUBLICATIONS 4 Returns the materials after usage or on due date. PHilMech Library AVAILMENT/ PURCHASE OF PHILMECH PUBLICATIONS
