CITIZEN’S CHARTER -...

City Of Malaybalay [CITY SERVICES]

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CITIZEN’S

CHARTER


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TABLE OF CONTENTS

CONTENT/TITLE PAGE/S

Message 5-6

Introduction 7

Vision and Mission 8

Socio Economic Profile 9-10

Organization Structure 11

Floor Plan of the City Government Complex 12

I. LIST OF GROWTH ORIENTED SERVICES

A. Business and Investment

I.A.1 Issuance of Business Permit (BOSS Process) 13-15

Issuance of Business Permit (Regular Process) 16

I.A.2 Issuance of Certificates related to Business Permits 18-19

I.A.3 Issuance of Motorela Franchise 20-21

I.A.4 Issuance of Motorela Permit 21-23

I.A.5 Issuance of Tax Declaration for Transfer of Ownership 23-24

I.A.6 Securing Certification on Tax Declaration, Property Holdings or No Improvement

25-26

I.A.7 Verifying History of Real Property Tax Assessment or Tax Declaration

26-27

I.A.8 Securing Assessment of a Newly Discovered Real Property (Land, Building, Machineries)

27-28

I.A.9 Verifying Property Location and Vicinity /Issuance of Location Map 29

I.A.10 Annotating or Cancelling Loans or Mortgages and Bail Bonds On Tax Declaration

30-31

I.A.11 Payment of Professional Tax 32-33

I.A.12 Issuance of Community tax Certificate 33-34

I.A.13 Provision of Vacant Stalls for Lease at the City Public Market 35-36

I.A.14 Provision of Advertisement and Use of Market Space 36-37

I.A.15 Provision of Tabo Stalls for Lease 38

I.A.16 Request, Permits and Clearances 39-40

I.A.17 Slaughtering Services 40-42

B. Infrastructure

I.B.1 Issuance of Building and Ancillary Permits 42-45

I.B.2 Occupancy Permit Application 46-48

I.B.3 Issuance of Temporary Electrical Service Connection 48-50


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II. LIST OF EQUITY ENHANCING SERVICES

A. Medical

II.A.1 Medical Consultation 50-52

II.A.2 Immunization Services 53-54

II.A.3 Pre-Natal Services 54-56

II.A.4 Dental Services 57

II.A.5 Issuance of a Health/Medical/Dental Certificate 58-59

II.A6 Rabies Vaccination 60-61

B. Social Welfare

II.B.1 AIFCS (Assistance for Individuals & Families in Crisis Situation) 62-63

II.B.2 AIFCS (Assistance for Individuals & Families in Crisis Situation-Senior Citizen

64-65

II.B.3 Senior Citizens Purchase Booklet 66-67

II.B.4 Senior Citizens’ ID Cards 67-68

II.B.5 Social Case Summary (Referrals) 69-70

C. Civil Registry

II.C.1 On-time and Delayed Registration of Birth 70-73

II.C.2 Issuance of Certified Copy of Certificate of Live Birth, Marriage and Death, Registry of Birth, Marriage and Death

74-75

II.C.3 On-time and Delayed Documentation and Registry of Marriage 76-79

II.C.4 On-time & Delayed Registration of Death 80-82

II.C.5 Correction of Clerical or Typographical error 83-84

II.C.6 Out-of-town Birth Registration 85-86

II.C.7 Registry of Court Decrees/Order 87-88

D. Veterinary

II.D.1 Emergency Assistance (Ambulance, Anti-Rabies, Medicine, Blood) 89-90

II.D.2 Financial Assistance (Medical Bill/Medical Treatment, Hospital Bill/Hospitalization Expense/ Laboratory Expense –Ultra-Sound, X-ray, MRI), Transportation Expense/ Burial/Funeral Expense)

91-92

II.D.3 Requests, Permits And Clearances 93-94

II.D.4 Provision of low-cost burial service 94-95

E. Environment

II.E.1 Request for City ENRO's Endorsement for Business Permit Application

96-97

II.E.2 Request for ESWM Certification 98-99

II.E.3 Request for Seedlings 99-101


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III. LIST OF TECHNICAL AND SUPPORT SERVICES

A. Local Government Operations Services

III.A.1 Issuance of certificate of employment and service record 101-102

B. Fire Prevention and Safety Services

III.B.1 Processing of Fire Safety Inspection Certificate (FSIC) Occupancy Permit

102-103

III.B.2 Processing of Fire Safety Evaluation Clearance (FSEC) for Building Permit

104-105

Performance Pledge 106

Customer Feedback Form (English) 107

Customer Feedback Form (Bisaya) 108

Annex A Executive Order Reorganizing the Citizen’s Charter Team 109


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Republic of the Philippines

Province of Bukidnon CITY OF MALAYBALAY

* * *

OFFICE OF THE CITY MAYOR

I feel honored and delighted as I present to you the latest

Citizen’s Charter of our beloved City which is the result of the

combined efforts of all the Department Heads, Citizen’s

Charter TWG and other agencies of the City Government of

Malaybalay. This is line with our continuing efforts to strive in

providing uninterrupted quality public service to our people.

The new and revised edition of Malaybalay’s Citizen’s

Charter is a manifestation of the City Government untiring

quest for transparency in public service. Through this

compact publication, the constituent’s essential right to know,

be informed and educated of the fundamental workings of the

city government is well served. Disclosure of significant and

relevant information will be accessible to our citizens.

This handy document contains a wide array of information such as vital facts about our city and

the range of frontline services which our citizens can avail of. Also included in this guide are the

relevant steps and procedures that are useful in doing transactions with city authorities,

departments, agencies and instrumentalities. All these will help our citizens maximize their

valuable time when availing of the City Government’s various services.

I hope that this guidebook will serve as a vehicle by which your transaction with us will be

satisfying and worthwhile.

To the holder of this charter, my warm regards and best wishes. USWAG MALAYBALAY!

IGNACIO “IÑAKI” W. ZUBIRI

City Mayor

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Republic of the Philippines

Province of Bukidnon CITY OF MALAYBALAY

* * *

OFFICE OF THE CITY VICE MAYOR

The Malaybalay City Citizen's Charter is an affirmation of the

commitment of the City Government to provide the kind of

service every constituent deserves. This shall be considered

as a contract between the government and all of us, and

serve as a standard of how services shall be delivered, thus,

making it of utmost quality.

The substance of the charter provides for the accessibility

and transparency of how things should be done in every

service available. Let us have ourselves informed, take

advantage of this and maximize the same to bring about

efficiency and effectiveness.

All of these for a better and more progressive Malaybalay City. Uswag Malaybalay!

"A system of general instruction, hich shall reach every description of our citizens from the richest

to the poorest, as it was the earliest, so will it be the latest of all the public concerns in which I shall

permit myself to take an interest. --Thomas Jefferson

CIT

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INTRODUCTION

Way back in the year 2006, the City Government of Malaybalay in partnership with the Asia

Foundation and the Ateneo Resource Center for Local Governance conducted a series of

workshops on Public Service Excellence, Ethics and Accountability Program (PSEEAP) in all

departments under the City Government of Malaybalay from June to December 2006. PSEEAP

aimed to promote service excellence to attain customer satisfaction and uphold ethical and

accountable service to the public.

Citizen’s Charter is a guide to the public of the services offered by the city government. It

provides the constituents/clients the “what” and the “how” to avail a particular service conveniently

and timely. The city government pledged to render specific services to the public with specific

details and directions as stated herein.

All the departments were able to create their office’ Service Vision, Service Strategy,

Service Standard and Service Value Statement. A service audit was also conducted through

assessment of service delivery cycle, development and administration of customer feedback

instruments which were then used to generate service improvement recommendations.

Performance Pledges were also developed showing the persons responsible for delivering the

frontline service, and holding them accountable for meeting the designated response time.

The output of the PSEEAP was further enhanced and documented through the formulation

of the Citizen’s Charter as mandated under RA 9485, otherwise known as the “Anti-Red Tape Law

or ARTA Law of 2007”. Through the introduction of Project C.U.R.E. (Comprehensive and Unified

Response to Eliminate Red Tape) by the Department of Interior and Local Government (DILG)

through the Local Government Academy (LGA) the Citizen’s Charter was made possible.

With the new administration under President Rodrigo R. Duterte, Hon. Alicia Dela Rosa-

Bala, Chairperson, Civil Service Commission, issued Memorandum Circular No. 14, S. 2016

(Urgent Review and Improvemment of Citizen’s Charter). To comply with this mandate, the City

Government of Malabalay, through its Citizen’s Charter Technical Committee, conducted series of

meetings to review and revise its existing charter. With the help of Ms. Lourdes B. Pelaez, Acting

Director, Civil Service Commission Field Office, Province of Bukidnon, the City Government of

Malaybalay is able to streamline its Citizen Charter.


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City of Malaybalay

The City Government of Malaybalay

through effective governance shall

promote social justice, provide basic

services, ensure proper management

and utilization of its human and

natural resources, increase

agricultural production and

productivity, encourage business

investment and industries and make a

city a livable place for everyone.

Malaybalay as a peaceful, just and

united community of God-loving

people; self-reliant, progressive,

and enjoying the fullness of life with

a well-developed livelihood based

on agriculture and agro-industrial

initiatives fostering ecological

balance.


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Socio Economic Profile

Geography and Physical Environment Malaybalay is the first and the capital city of the Province of Bukidnon, and is located at the heart of Mindanao. It hosts the provincial and national offices, the provincial hospital, major school institutions, the provincial housing projects, and other public utilities such as communication. It is consist of 46 barangays, 13 of which are classified as urban, 4 are urbanizing, and 29 are classified as rural barangays. The city has a total land area of 108,258 hectares, a bigger portion (68%) are still forest land, while only 32% are Alienable and Disposable (A&D). The average elevation of the city is about 622 meters above sea level, with only about 25% of its area being relatively flat and gently sloping. Bigger portion or almost 60% of its total land area has above 30% slope, with steep hills, mountains and cliff-like streamside, and the rest are hilly and rolling. Malaybalay’s physical features contribute to its fourth type or intermediate B type climate, that is, with no very pronounced maximum rain period and dry season. November to April is the relatively dry months, while May to October is often the period of heavy rainfall. The city is relatively cooler than other places within the province. Demography Based on the NSO census, Malaybalay’s population in 1995 was 112,277 and went up to 123,672 in 2000 registering an annual growth rate of 1.95%. Population for year 2010 was 153,085, which based on 2000 population registered a higher annual growth of 2.16%. With this current growth rate, the 2016 projected is 178,474. It will reach 190,432 by 2020 and 211,871 by 2025. There are more male population of the city which makes up about 52% of the population, while the female only comprises 48%. The young population of zero to seventeen years old makes up about 41% of the population, while majority or 53% belongs to the eighteen to fifty-nine years old age group, and lastly the senior citizen age group of sixty and above years old only makes up 6% of the total population. Economic Situation The City is mainly an agricultural area, and its products include rice, corn, sugarcane, vegetables, legumes, root crops, and high value crops. There are also commercial crops such as rubber, coffee, banana and pineapple in the city. Aside from crops, livestock, poultry and piggery farms also abound in the area. As to productive population, there are 99,984 population of 15 years and above and 58% are in the labor force. Of the 35,055 households surveyed in 2013, there are 17,413 households or 50% which have income below food threshold and 22,019 households or 63% which have income below the poverty thresholds. Socio-Economic Condition The City is mainly an agricultural area, and its products include rice, corn, sugarcane, vegetables, legumes, root crops, and high value crops. There are also commercial crops such as rubber, coffee, banana and pineapple in the city. Aside from crops, livestock, poultry and piggery farms also abound in the area. As to productive population, there are 99,984 population of 15 years and above and 58% are in the labor force. Of the 35,055 households surveyed in 2013, there are 17,413 households or 50% which have income below food threshold and 22,019 households or 63% which have income below the poverty thresholds. The wholesale and retail trade is the dominant type of commercial activity in the city, which account for about 55% of the total establishments. Services follows which account for an average of 11%, then agri-based establishment with 10%, and food establishments with 9%, and finally real estate with 5%. Other establishments include: communications; banking and finance; sports and recreation; insurance; manufacturing; sand and gravel; and processing, which make up about 9% of the total establishments.


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Infrastructure There are about 749 kilometers of road linking the different parts of the city which are classified as National Road (103 kms), Provincial Road (60 kms), City Road (26 kms), and barangay roads (560 kms). The 2013 MISS results showed that all households of the city have access to potable water. However, only 41% (14,363 households) have Level III water connection, about 31% have Level II and the remaining 24% have Level I connection. Of the 14,363 households with level III connections, 93% or 13,484 households are served by the water district. This implies that the remaining 7% or 879 households are connected to their respective barangay water systems.

All barangays are reached by electric services, however there are still about 30% of the total number of households that do not have connection. These households are found in far flung sitios of Upper Pulangi barangays; barangays at the foot of Mount Kitanglad like Mapayag, Capt. Angel, and Imbayao; and upland barangays of Can-ayan, Manalog, and Kibalabag. Distance and costly service lines are the given reason for this non connection. Communications today seems to be more accessible and easier than about ten years ago. Wiith the advancement of cellular phones, the Upper Pulangui barangays are already reachable through the SMART line communication.

Governance Malaybalay is a growing city thus the local government unit has to cpe up with the demand for services. In the recent reorganization ordinance, the city government is already comprised of 18 departments which include the following: City Administrator, Engineering, Civil Registrar, General Services Office, Treasurer’s, Budget, Assessor, Accounting, Agriculture, Economic Enterprise, Environment & Natural Resources, Veterinarian, Planning, Social Welfare, Health, Disaster Risk Reduction & Management, Human Resource nut not the least the City Legal Office. As of the end of August 2016, there are already 1893 total number of employees in the city, 562 are in a regular status and 1331 on job orders status. Of the regular positions 494 are permanent, 43 coterminous, 13 elective and 12 casual employees.


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ORGANIZATIONAL STRUCTURE

CITY GOVERNMENT OF MALAYBALAY ORGANIZATIONAL CHART

Rogelio R.

Marte

Benito O.

Lugtu

Elpidio C.

Sumanduran

-OIC

Dennis P.

Sangalang

Priscilla

G.

Tilanduca

Virginia I.

Flores

Remedios

R.

Sarzuelo

Ma. Anita

L.

Fernandez

Michelle

C.

Miquiabas

Dioscora

Niere

ATTY. ROLAND F. DETICIO

City Mayor

OFFICE OF THE CITY MAYOR SANGGUNIANG PANLUNGSOD

12 SP Members

Office of the Secretary to the

Sanggunian

City Planning &

Development

Coordinato, OIC

o

IGNACIO W. ZUBIRI

Adrian R. Gamboa

CPDO

City Budget

Officer

BUDGET

Arlene A. Ho

ACCOUNTING

City Accountant

Carlito R.

Juarez-OIC

CGSO

City General

Services

Officer

Teotimo A.

Talatala

CLO

City Legal

Officer

Julius Michael

G. Barroso

HRMO

Human Resource

Management

Officer

Magnolia O. Improgo

CCR CHO CEO ASSESSOR CTO CSWDO CAgrO

OFFICE OF THE CITY ADMINISTRATOR

City Administrator

City

Agricultu

rist

City Social

Welfare &

Developm

ent

Officer

City Civil

Registrar

City Health

Officer -

OIC

City

Engineer

City

Assessor

City

Treasurer

Herculano S. Ronolo

CENRO

City

Environm

ent &

Natural

Resources

Officer

CVO

City

Veterinari

an

CEEDMO

City

Economi

c

Enterpris

e Dev’t.

& Mgmt

Officer

Vacant Vacant Vacant BARANGAYS

City Vice Mayor

Marilou T. Sinues-OIC


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MALAYBALAY CITY HALL COMPOUND

CHRMO


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SKETCH MAP

Issuance of Business Permit Business One Stop Shop (BOSS) Process

CLIENT GROUP: Business Owners/Stakeholders, Bookkeepers and Representatives SERVICE SCHEDULE: BUSINESS ONE STOP SHOP (BOSS) New & Renewal process Every January 1-30 of every year (People’s Hall)

Monday to Friday (8am to 5pm)

No Noon Break

Deadline: January 20 BOSS- PROCESSING Renewal 1 hour and 30 minutes TIME: New 1 hour and 30 minutes

(Subject for post inspection by the Composite Advance Inspection Technical Working Group)

NUMBER OF STEPS: 2 Steps process

I.A.1 Issuance of Business Permit

Department : City Mayor’s Office

Division : Business Permits and Licensing Division

Location :

City Hall Compound,

Claro M. Recto Street, Heights, City of Malaybalay

Division Chief :

Mr. Arturo C. Callao

Department

Head :

Hon. Ignacio W. Zubiri

City Mayor

Contact

Number : (088) 813-2880

Service Description

Pursuant to Section 3 of Tax Ordinance No. 384 Series of 1992, any person, whether natural or juridical, desiring to engage in any business, trade or activity within the City, shall first submit a written application to the Mayor for the corresponding permit and license, on a prescribed form for this purpose.


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REQUIREMENTS /ATTACHMENTS: NEW RENEWAL

Barangay Clearance

Building Permit/Occupancy Permit- CEO

Locational & Zoning Clearance – CPDO

Fire Safety Inspection Certificate - BFP

Health and Sanitary Certificate-CHO

Business Trade name Certificate- DTI

City Enro Certificate- Ecological Management

CEEDMO Clearance- for market stall holders

CDA- for Cooperatives

SEC- for Corporation & Partnership

Lease Contact- if building is rented

Income Tax Return from BIR

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Client Service Provider

Duration of Activity

Person-in-Charge

Fees Form

1 Proceed to Step 1 Secure business application form and checklist for Business Permit Requirements

Provide Application form and checklist. Assist /interview client in filling up the application form

5 mins. BPLD Personnel

Business Permit application

Submit accomplished business application form and the attached documents to the BPLO for assessment. *Client standby at the waiting area.

Enjoy TV shows entertainment at the BOSS venue

Coffees, candies & biscuit are provided

Newspaper/ma

*Receive and review business application and documentary requirements. *Interview client and assess business taxes and regulatory fees. *Generate tax due worksheet.(Documents will pass thru in the backroom table



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gazine for validation). *Advice client to wait until his/her name will be called to proceed at step 2 for onetime payment of business taxes, fees, FSIC and others.

2 Proceed toStep 2 One Time Payment Pay Business taxes and fees, real property tax, FSIC fee at City Treasurer’s Office

*CTO Revenue Collection clerk/ officer, BFP collector receives payments and issue official receipts. *BPLD personnel issues business permits and forward to LCE for signature/approval. *Approved Business Permit

55 mins

CTO Collectors BFP Collectors

BPLD Personnel

LCE, Authorized Rep. OIC

Receive approved business permit and sign logbook.

BPLO personnel segregate and release approved business permit and remind schedule of CAIT post inspection. END OF TRANSACTION

5 mins BPLD Personnel


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Issuance of Business Permit (Regular Process)

CLIENT GROUP: Business Owners/Stakeholders, Bookkeepers and Representatives

SERVICE SCHEDULE: REGULAR PROCESS (New & Renewal)

Monday to Friday- 8am to 5pm No Noon Break February 1 to December 31 every year TOTAL- PROCESSING Renewal 1-3 days New 1-5 Days TIME: New 1 hour and 30 minutes Renewal 1 hour and 30 minutes

(Subject for post inspection by the Composite Advance Inspection Technical Working Group)

NUMBER OF STEPS: Steps process

REQUIREMENTS /ATTACHMENTS: NEW RENEWAL

Barangay Clearance

Building Permit/Occupancy Permit- CEO

Locational & Zoning Clearance – CPDO

Fire Safety Inspection Certificate - BFP

Health and Sanitary Certificate-CHO

Business Trade name Certificate- DTI

City Enro Certificate- Ecological Management

CEEDMO Clearance- for market stall holders

CDA- for Cooperatives

SEC- for Corporation & Partnership

Lease Contact- if building is rented


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Income Tax Return from BIR

HOW TO AVAIL OF THE SERVICE: Step Applicant/Client Service Provider Duration

of Activity

Person-in-Charge

Fees Form

1 Proceed to Business Permits & Licensing Division (BPLD) Office Secure business permit application form and checklist for business permit requirements .

Provide Application form and checklist. Assist /interview client in filling up the application form


Business Permit application

Submit the accomplished business application form with the attached documents to BPLD for assessment. Client standby at the BPLD office.

*Receive and review business application and documentary requirements. Interview client and assess business taxes and regulatory fees. *Generate tax due worksheet for payment of business taxes and fees.


2 Proceed to CTO *Payment of business taxes and fees. *Proceed to BFP for FSIC fee payment

*Receive payment and issue official receipt *Receive payments and issue official receipt and inform schedule of inspection

30 mins

CTO Collectors BFP Collectors

3 Return to BPLD Submit accomplished application form and regulatory requirements

*Receive, review and issue business permit *Forward to LCE for signature/approval. *Approved Business Permit

20 mins

BPLD personnel BPLD personnel LCE, Authorized Rep. OIC

4 Receive approved business permit and sign logbook.

Segregate and release approved business permit. END OF TRANSACTION



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SKETCH MAP

CLIENT GROUP : Business Owners/ Stakeholders

SERVICE SCHEDULE : Monday to Friday (8am to 5 pm)

TOTAL PROCESSING TIME: 5 Minutes

TOTAL FEES : Php 50.00

REQUIREMENTS : Letter of Intent Certification Fee

PROCESS FOR AVAILING

THE SERVICE :

CLIENT GROUP: Business Owners/ Stakeholders

SERVICE SCHEDULE: Monday to Friday

8am to 5pm-No Noon Break

TOTAL PROCESSING 5 Minutes TIME: TOTAL FEES: Certificate Fee – Php 50.00 REQUIREMENTS:

o Certification Fee Receipt o Valid ID/Barangay Clearance

I.A.2 Issuance of Certificates related

to Business Permits



Location :

City Hall Compound, Claro M. Recto Street, Heights,

City of Malaybalay

Division Chief :


Department Head :

Hon. Ignacio W. Zubiri City Mayor

Contact

Number : (088) 813-2880

Service Description

This certification is issued to business operators certifying the status of their operations. (Certificate of No Business, Certificate of Retirement of Business & BMBE Certificate)


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PROCESS FOR AVAILING THE SERVICE:

Step Applicant/Client Service Provider

Duration of activity

Person-in-charge

Fee Form

1 Proceed to BPLD Office. Inquire requirements for certification of no business or retirement of business)

BPLD personnel checks records of the Client in IRGS database. Advice client to pay certification fee.

1 min BPLD Personnel BPLD Personnel

2 Proceed to CTO Payment of certification fee.

Receive payment and issue official receipt

2 mins

CTO Collector

Php.50.00

3 Proceed to BPLD Submit official receipt

Receive and issue certification Approve certificate

1 min BPLD Personnel BPLD-Head

4 Receive approved Certificate.

Release Certificate

End of Transaction

1 min BPLD Personnel


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SKETCH MAP

CLIENT GROUP: Motorela Operators/Drivers

SERVICE SCHEDULE: Monday to Friday (8am to 5pm) No Noon Break TOTAL PROCESSING 1 Hour (maximum) TIME: TOTAL FEES: Php 240.00 Requirements:

1. Original OR and CR 2. Voter’s ID/Affidavit (For New franchise holder) 3. Official Receipt from CTO (240.00)


Step Applicant/Client Service Provider Duration of Activity

Person-in-Charge

Fee Form

1 Proceed to BPLD office. Secure requirements for the issuance of Franchise.

Provide the checklist of requirements.


I.A.3 Issuance of Motorela Franchise



Location :

City Hall Compound, Claro M. Recto Street, Heights,

City of Malaybalay

Division Chief :


Department Head :


Contact

Number : (088) 813-2880

Service Description

Pursuant to Section 2 of Ordinance No. 343 Series of 1991, only motorelas registered with the Land Transportation Franchising and Regulatory Board and issued “FOR HIRE” franchise certificates by said office shall be authorized to operate in the city.


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2 Proceed to CTO Franchise payment

Receive payment and issue Official Receipt

10 mins CTO collector Php.240.00

3 Return to BPLD office Submit the requirements and official receipt

Receive, review and issue motorela franchise


Wait for the approval of the franchise

Forward franchise to LCE for signature LCE approved

20 mins BPLD Personnel LCE Authorized Rep. OIC

4 Receive approved franchise

BPLD personnel segregate pertinent papers and release approved franchise. END OF TRANSACTION


SKETCH MAP

CLIENT GROUP: Motorela Operators/Driver

I.A.4 Issuance of Motorela Permit


Division : Business Permits and

Licensing Division

Location :

City Hall Compound, Claro M. Recto Street,

Heights, City of Malaybalay

Division

Chief : Mr. Arturo C. Callao

Department Head :


Contact Number :

(088) 813-2880

Service Description

Pursuant to Ordinance No. 343 Series of 1991, all Motorela operators/owners must first secure Mayor’s Permit to operate legally in the city.


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SERVICE SCHEDULE: Monday to Friday 8am to 5pm-No Noon Break TOTAL PROCESSING TIME: 1 hour (maximum) TOTAL FEES: Motorela Permit Fee Php 240.00 Motorela Sticker Php 65.00 REQUIREMENTS/ATTACHEMENTS

1. Tax Clearance (CEEDMO)

2. CTO Official Receipts (Php 240.00)

3. Barangay Clearance

4. Police Clearance

5. City Prosecutors Clearance

6. Judge Clearance

7. Mayors Clearance

8. BIR Certificate Authorization Registration ( for New Motorela Franchise Holder)

9. Cedula (Photocopy)

10. LTO Official Receipt

11. LTO Certification of Registration (photocopy)

12. TMG Inspection Report

13. Drivers Clearance

a. Barangay Clearance

b. Police Clearance

c. City Prosecutors Clearance

d. Judge Clearance

e. Mayor’s Clearance


Step Application/Client Service Provider Duration of Activity

Person-in-Charge

Fees Forms

1 Proceed to the BPLD office. Secure checklist for Motorela Permit requirements and make clarificatory inquires.

Provide checklist with a short briefing on the service and its requirement.


Comply all the requirements and submit the accomplished form and documents to BPLD Office.

Receive and review the documents. Record, encoding and printing of motorela permit and advise client to pay the sticker fee while waiting for the approved permit.

40 mins BPLD Personnel BPLD Personnel


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Forward the permit to LCE for signature Approved motorela permit.

BPLD Personnel LCE, Authorized Rep. OIC

2 Proceed to CTO Pay the sticker fee.

Receive payments and Issue Official receipt

5mins Php.65.00

3 Return to BPLD office Present the official receipt for the release of motorela permit and sticker

Receive and record the official receipt number. Conduct inspection of the unit before motorela permit and sticker will be released

10 mins

BPLD Personnel BPLD Personnel

Receive approved Motorela permit and Sticker

Segregate and release permit and stickers. END OF TRANSACTION

SKETCH MAP

CLIENT GROUP : Real Property Owners

SERVICE SCHEDULE : Monday - Friday (8:00 am-5:00 pm)

TOTAL PROCESSING TIME: 2 Hours

I.A. 5

Issuance of Tax Declaration for Transfer of Ownership

Department : City Assessor’s Office

Division : Assessment Service

Division

Location : City Hall Compound, Brgy 1 Malaybalay City

Division Chief :

Mrs. Maylyn T. Ganatalao

Department

Head : Mrs. Alicia S. Alegres

Contact Number :

09178345542

Service Description

The Owner's copy of updated Tax Declaration is secured upon transfer of ownership of real property from the previous to the new owner.


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FEES : Transfer Tax ½ of 1% which ever is higher Market Value

(MV) or Consideration and Realty Tax

REQUIREMENTS :

Deed of Conveyance (sale, inheritance, donation, etc.)

Update Realty Tax Receipt or Tax Clearance

Transfer Tax Receipt

Certificate Authorizing Registration (CAR)

Owners Copy of Title from ROD (sale, inheritance, donation, etc.) 1 copy

Copy of Approved subdivision plan (segregation, consolidation)

DAR Certificate if Land is covered by Comprehensive Agrarian Reform

HOW TO AVAIL THE SERVICE:

STEP Applicant/Client Assessor’s Office Activity

Duration of

Activity

Person-in-Charge Fees Form

1 Secure List of Documentary Requirements from the Office of the Day

Provide Routing Slip for endorsement to the City Assessor’s (TAD) Chief

3 mins

Necita L Del Rosario Assmt.Clerk-III Carlos Y. Tagayuna Driver-II

Submit all documentary requirements for issuance of Tax Declaration

Receive and evaluate all documentary requirements needed for Issuance of Tax Declaration

25 mins

LAO OFFICERS Maylyn T. Gantalao Mariechu L. Reambonanza Cheryl R. Sabana Karl Mark P. madrio Rodevie H. Valdez Almaco C. Carbajal

2

Proceed to City Treasurer’s Office and pay Tax Assessment Fee

Issue official

receipt

30 mins

Revenue Collectors, City Treasurer’s Office

Transfer Tax ½ of 1%

whichever is higher MV or Consider and Realty

Tax

Payment Tax

3

Submit Official Receipt to TAD Chief

Receive documents and official receipt for preparations of FAAS and tax declaration

42 mins

Lynde C. Mercado –TM-III Eduardo E. Tabas – DMIII Fernandez G. Gantalao ADM ASST. II Alejandro L. Dinlayan -TMA

4

Receive the copy of Tax Declaration and Notice of Assessment and Tax Bill

Release Approved Tax Declaration and Notice of Assessment and

20

Mark Donnel V. Uayan –

RO I Ray B. Gamao –ADM.

Aide -IV


25

Tax Bill

Remarks: Transaction time for this service will vary depending on the number of lots.

For Inquiries: City Assessor - Alicia S. Alegres – 09177193067

SKETCH MAP

CLIENT GROUP : General Public


TOTAL PROCESSING TIME: 35 minutes

TOTAL FEES : 50.00

If Indigent, Exempted

REQUIREMENTS : Official Receipt

Documentary Stamps

CSWD Indigent Note


STEP Applicant/Client Assessor’s

Office Activity Duratio

n of Activity


1

Approach the Officer of the Day and ask for Routing Slip for Issuance of Certificate

Provide Routing Slip for endorsement to the Records Section Chief (RCS)

3 mins


P50/ If indige

nt Exem

pt

Payment

Form

I.A.6

Securing Certifications on Tax Declaration, Property Holdings

or no Improvement


Division : Assessment Service Division


Division Chief :

Mrs. Maylyn T. Gantalao

Department Head :

Mrs. Alicia S. Alegres

Contact

Number : 09178345542

Service Description

A certified true copy or certifications of various property holdings or No-improvements thereon may be requested from the City Assessor’s Office.


26

2

Proceed to City Treasurer'’ to pay fees

Issue official receipt

20 mins

Revenue Collectors, City Treasurer'’ Office

3

Return to Records Section and Submit to Official Receipt

Prepare specific certification

7 mins

Nida D. Babanto – RO-II

4

Receive & sign logbook as proof of receipt of certification

Approved Certification and release to client

5 mins

Nida D. Babanto- RO II Mark Donnel V. Uayan-RO-I

Dinah G. Roilo- Assmnt. Clerck-III

Ray B. Gamoa – Admin Aide

Remarks: Transacion time for this service will vary depending on the volume of request of

certification

SKETCH MAP



TOTAL PROCESSING TIME: 1 Hour & 15 mins.

TOTAL FEES : 50.00

REQUIREMENTS : Photocopy of the Title

Related Reference Documents

I.A.7

Verifying History of Real Property Tax Assessment or Tax

Declaration


Division : Assessment Service Division


Division

Chief : Mrs. Maylyn T. Ganatalao

Department Head :

Engr. Benito O. Lugtu

Contact Number :

813-5704

Service Description

The history of a certain property (e.g. Ownerships, Improvements, and Assessment etc.) may be verified at the City Assessor's Office.


27



Duration of

Activity


1

Approach the Officer of the Day and ask for Routing Slip for Issuance of Verified History of Real Property Tax Assessment of Tax Declaration


3 mins

Necita L Del Rosario Assmt.Clerk-III

Carlos Y. Tagayuna Driver-II

2



20 mins

Revenue Collectors, City Treasurer'’ Office

P50/ If indigen

t Exempt

Payment Form

3

Back to records section and present official receipt

Present the Official Receipt for preparation and issuance of

history

25 mins

Mark Donnel V. Uayan-

RO-I

Ray B. Gamao – Adm. Aide II

4

Claim and sign logbook as proof of receipt of history

Present Approved

history of Real property to the

client and Release

12 mins

Nida D. Babanto- RO II Mark Donnel V. Uayan-

RO-I Ray B. Gamoa – Admin

Aide

Remarks: Transacion time for this service will vary depending on the volume of request of

certification

SKETCH MAP


I.A.8

Securing Assessment of a Newly Constructed, Installed

and Discovered Real Property (Land/ Building/ Machineries)


Division : Assessment Appraisal


Division Chief :


Department Head :

Engr. Benito O. Lugtu-OIC

Contact

Number : 814-5704

Service Description

New Tax Declaration (TD) has to be prepared for newly constructed buildings, newly installed Machinery and New Assessment of Lands.


28


TOTAL PROCESSING TIME: 2 Hours (excluding Inspection 1 day May vary

depending on the property's size location, as well

as the means of transportation)

TOTAL FEES : None

REQUIREMENTS :

Photocopy of Building Permit/Occupancy Permit

Sworn Statement (Machineries Market Value of purchase cost/Local or Foreign; incase no

bldg. permit)

Other Related Documents

If Land:

Original Certificate of Title if Titled

Miscellaneous Sales Application

Free patent Application

Certificate of Stewardship (ISF)

Realty Tax Receipt

HOW TO AVAIL OF THE THE SERVICE :


Duration of

Activity


1

Secure Routing Slip from the Officer of the Day Submit request letter for inspection

Provide Routing Slip for endorsement to the City Assessor’s or TAD Chief

3 mins


2

Submit Building Permit or Sworn Statement

City Assessor’s or TAD Chief Schedule the Ocular inspection

20 mins

Alicia S. Alegres -CA Benito O. Lugtu – ACA Maylyn t. Gantalao - LAOOIV

3

Follow up after inspection

Computation and preparation of tax declaration and checking

1:20 mins

Cheryl R. Sabana – LAOO III Karl Mark P. Madrio LAOO-I Almaco C. Carbajal – Clerk I

4

Receive & sign NOA & tax declaration

Approve tax declaration and Notice of Assessment & Tax Bill and release to client

17 mins

Alicia S. Alegres -CA Benito O. Lugtu – ACA

Remarks: Preparation of tax declaration is 2 Hours (Excluding Inspection 1 day may vary depending

on the property’s size location, as well as the means of transportation)


29

SKETCH MAP




TOTAL FEES : 50.00 for Location Map

REQUIREMENTS : Certified Photocopy of the Title, if Titled

Approved Subdivision Plan

PROCESS FOR AVAILING THE SERVICE :


Duration of

Activity


1

Approach the Officer of the Day and secure routing slip.

Provide Routing Slip for endorsement to the Tax mapping Division (TMD) chief

3 mins


Identity & verify the location of the property on the map once it is verified

20 mins

Lynde C. Mercado –III Eduardo E. Tabas –DM-III Alejandro L. Dinlayan –TMA Fernandez G. Gantalao – Adm.Asst. II

2

Proceed to City Treasurer’s to pay fees


5 mins

Revenue Collector’s, City Treasurer’s Office

P50.0

0

Payment Form

I.A.9

Verifying Property Location and Vicinity/Issuance of Location

Map


Division : Tax Mapping Division


Division

Chief : Mrs. Lynde C. Mercado

Department Head :

Engr. Benito O. Lugtu

813-5704

Service Description

This service enables clients to identify real property, its ownership and location in the tax map at the Tax Mapping Division.


30

3 4

Receive the copy of location/vicinity map

Present & release the location/ vicinity of the

property to the client

2 mins

Lynde C. Mecado TM-III

Note: Transaction time may vary depending on the number of adjacent properties to be

labeled

For inquiries and complaints please contact: City Assessor – Engr. Benito O. Lugtu – 813-5704

SKETCH MAP




TOTAL FEES : Annotation of Encumbrance Fee

Amount Fee

75000 - Below - P25.00

75000 - to 150,000.00 - P50.00

150, 991 - to 300,000.00 - P100.00

300, 000 - to 500.000.00 - P200.00

500,001.00 - to 1,000,000.00 - P300.00

1,000,001.00 - Above - P500.00

An Additional amount of P100.00 shall be collected every P1,000,000.00 when the value of

consideration already exceed the amount of P1,000,000.00.

REQUIREMENTS : Copy of the Release Mortgage

Realty Tax Receipt

Special Power of Attorney

I.A.10

Annotating or Cancelling Loans or Mortgages and Bail Bonds on

Tax Declaration


Division : Assessment Service

Division


Division Chief :


Department

Head : Mrs. Alicia S. Alegres

Contact Number :

09178345542

Service Description

This service is requested to annotate or cancel documents for loan and mortgage purposes.


31



Duration of

Activity

Person-in-

Charge

Fees Form

1

Secure Routing Slip from the Office of the Day City


3 mins

2


Issue official receipt 20 mins

Revenue Collectors

, City Treasurer'

’ Office

75,00- Below P25 75,00- to 150,00 P50 300,000- to 500,000 P100 500,000- to 1,000,000 P200 1,000,001 Above P500 Additional amount of P100 shall be collected every P1,000,000 when the value of consideration already exceed

Payment

3

Return to the Records section and present official receipt

Annotate and sign Tax Declaration

15 mins

Nida D. Babanto –

RO-II

4

Receive approved Annotated Tax Declaration

Record the approve annotated Tax Declaration and release to client

7 mins

Mark Donnel V.

Uayan-RO-I

Dinah G. Roilo-

Assmnt. Clerck-III Ray B.

Gamoa – Admin Aide

Remarks: Transaction time for this service will vary depending on the number of Title

For inquiries and complaints please contact: City Assessor - Engr. Benito O. Lugtu – 813-5704


32

SKETCH MAP

CLIENT GROUP : Every person legally authorized to practice his

profession

SERVICE SCHEDULE : Monday to Friday (8:00-5:00pm)

TOTAL PROCESSING TIME: 5 minutes per person

TOTAL FEES : P 300.00

REQUIREMENTS : None


THE SERVICE :

STEP APPLICANT/CLIENT CTO ACTIVITY DURATI

ON

PERSON

INCHARGE

FEES FORM

1

Proceed to collector Collector issue

official receipts

5mins all collectors

prof. Tax - P300.00

transfer tax: base on

market value/selling

price whichever is

highest

AF 51

AF 51

2

Payment of Professional

Tax/transfer tax

Issue official receipt to

acknowledge

Payment

5mins all collectors

prof. Tax - P300.00 transfer tax: base on

market value/selling

price whichever is

highest

AF 51 AF 51

3

Receive the original

copy of official receipt

1. prepare the

DSCAF for the

duplicate and

safekeeping of the

10 mins

all collectors

DSCAF

I.A.11

Payment of Professional Tax

Department : City Treasurer’s Office

Division : Revenue Generation Division

Location :



Division

Chief : Ms. Rosie T. Dumas

Department

Head : Mr. Rogelio R.Marte

Contact Number :

(088) 813-3772

Service Description

An annual professional tax is required to each person engaged in the exercise or practice of his profession requiring government examination at such amount and reasonable Classification as the sangguniang panlungsod.


33

3rd copy as file

2. post and

journalize the

transfer tax and

prof. tax collection

10 mins

all collectors

cashbook

or

collector

s journal

4

Receive the Original

copy of the Community Tax

Individual

Community Tax

Corporate Tax

Collectors issues

and give the Community Yax

Certificate after

payment is being

made

3 mins

5 mins

all collectors

all collectors

P5.00 Basic

community tax and additional tax of

P1.00 for every P1,

000.00 income (2%

interest/mo. from

March - Dec.)

P500.00 Basic

Corporate Tax

(P2.00 for every

P5,000.00)

BIR

FORM 0016

BIR

FORM

907

SKETCH MAP

CLIENT GROUP : Residents of Malaybalay City

SERVICE SCHEDULE : Monday to Friday (8:00-5:00pm)

TOTAL PROCESSING TIME: 5 minutes per person

I.A.12

Issuance of Community tax Certificate

Department : City Treasurer’s Office

Division : Revenue Generation Division

Location :



Division

Chief : Ms. Rosie T. Dumas

Department

Head : Mr. Rogelio R. Marte

Contact Number :

(088) 813-3772

Service Description

Every inhabitant of the Philippines eighteen (18) years of age or over who has been regularly employed on a wage or salary basis for at least thirty (30) consecutive working days during any calendar year, or an individual who is engaged in business or occupation, or an individual who owns real property with an aggregate assessed value of one thousand pesos (P 1,000.00) or more, and an individual who is required by law to file an income tax return.


34

TOTAL FEES : P 5.00 Basic community tax and additional tax of

P1.00 for every P 1,000.00 Income

REQUIREMENTS : Previous Community Tax Certificate


STEP APPLICANT/CLIENT CTO ACTIVITY DURATI

ON

PERSON INCHARGE FEES FORM

1

Proceed to collector’s

window and request

for Community Tax

(Cedula)

Gets client’s

details and

compute amount

due

2 mins. Ronelio O. Tado, Jose H. Arcaya Jr., Teresita P. Violon, Yvonnie M. Celocia, Kenneth Brian G. Dominguez, Rosele A. Rubillos, Resty T. Marañon, Merlinda T. Solon, Nelson C. Obre and Amor A. Layson

2

Pay the assessed amount

Receive payment and issue Cedula

2 mins Ronelio O. Tado, Jose H. Arcaya Jr., Teresita P. Violon, Yvonnie M. Celocia, Kenneth Brian G. Dominguez, Rosele A. Rubillos, Resty T. Marañon, Merlinda T. Solon, Nelson C. Obre and Amor A. Layson

Dependent on the Gross

Annual

Income of

the client

3

Sign and receive

Cedula

1 min.


35

SKETCH MAP




TOTAL FEES : Application Fee = Php 100.00

Letter of Intent = Php 100.00

Occupancy Rate = Php 5,000.00/sq.mtr.

Payment of the winning bid price

REQUIREMENTS :

Community Tax Certificate

Presentation of Two (2) valid Identification Card

Payment of the winning bid price

One (1) Passport Size Photo


Step Applicant/Client CEEDMO Activity Duration

of Activity

Person in-

charge Fees Form

1 Secure and fill-out application form at Billing and Records Section.

Provide the client/ applicant with list of vacant stall for lease. Provide list of requirements to interested client.

5 minutes Wilma Cobreros

Application Form

2 Pay Application Issue Official 5 minutes Magnolia Php

I.A.13 Application for Lease of Stalls at

the City Public Market

Department : City Economic Enterprise and Management Office

Division : Revenue Division

Location : Brgy. 09, Market Site, Malaybalay City

Division

Chief : Mr. Christopher L. Timones

Department Head :

Ms. Dioscora T. Niere

Contact Number :

(088)-813-4759

Service Description

This service provides Stalls for lease to the

public


36

Fee to Revenue Collection Section

Receipt to client/applicant

Callao 100.00

3 Submit duly notarize accomplished form to Records and Billing Section

Review and Receive accomplished form

Wilma Cobreros

4 Attend the scheduled bidding

Inform the client for the schedule of bidding

5 Pay the corresponding winning bid price

Issue Official Receipt to the winning bidder

5 minutes Magnolia Callao

10%/Total bid price (Php5,000/sq.m)

6 Secure Notice of Award

Issue Notice of Award

END OF TRANSACTION

For inquiries and complaints please contact: Dioscora R. Niere (088)-813-4759

SKETCH MAP

CLIENT GROUP : Advertising Agencies


TOTAL PROCESSING TIME: 2 hours

TOTAL FEES :

I.A.14 Application for use of Market

Space


Division : Revenue & Enterprise

Division


Division Chief :

Mr. Christopher L. Timones

Department

Head :


Contact Number :

(088)-813-4759

Service Description

It is the objective of CEEDMO to increase its

financial efficacy, this service serves as one of

the initiative for income generation of CEEDMO

being an economic enterprise.


37

Posting of Advertisement = Php 5.00/sq.mtr.

Use of Market Space = Php 10.00/sq.mtr.

REQUIREMENTS :

Letter of Intent

Project Proposal

Mayor's Permit


Step Applicant/Client CEEDMO Activity

Duration of

Activity

Person in-

charge Fees Form

1 Proceed to CEEDM Officer. Submit letter of intent and project proposal

Receive, evaluate and approve availability of space.

Provide list of requirements to interested applicant/client.

10 minutes Dioscora Niere

2 Secure Memorandum of Agreement (MOA) and Special Permit to Mayor’s Office

3 Submit duly approve Memorandum of Agreement (MOA) and Special Permit to CEEDMO and Pay advertisement Fee to Revenue Collection Section

Receive, compute and Issue Official Receipt to client/applicant


Php 5.00 /sq.m.

END OF TRANSACTION

For inquiries and complaints please contact: Dioscora R. Niere (088)-813-4759


38

SKETCH MAP

CLIENT GROUP : Interested Individuals


TOTAL PROCESSING TIME: 1 hour

TOTAL FEES : Occupancy Fee Php 10.00/sq/mtr

REQUIREMENTS : Community Tax Certificate, 2 pcs. 2x2 size photo



Duration of

Activity

Person in-

charge Fees Form

1 Proceed to Billing and Records Section. Secure list of vacant TABO space for rent

Provide the client/ applicant with list of vacant stall for lease.

Provide list of requirements to interested client.

5 minutes Wilma Cobreros

Application Form

2 Pay Tabo Application Fee to Revenue Collection Section

Issue Official Receipt to client/applicant


Php 100.00 Application Form

3 Submit duly notarize accomplished form to Records and Billing Section

Review and Receive accomplished form

Wilma Cobreros

4 Attend brief orientation on Tabo Rules and Regulation

Orient applicant on Tabo Rules and Regulation

3 minutes Rufino Cuizon

6 Secure Notice to display

Inform and Issue client Notice to display

Rufino Cuizon

END OF TRANSACTION

I.A.15 Application for Tabo space for

Lease


Division : Revenue Division


Division

Chief : Mr. Christopher L. Timones

Department Head :


Contact Number :

(088)-813-4759

Service Description

This service provides Tabo Stalls for lease to

the public.


39

SKETCH MAP





REQUIREMENTS : Barangay Clearance

Police Clearance

Judge Clearance

Prosecutor’s Clearance

Official Receipt issued by the City Treasurer’s Office


STEPS Applicant /Client City Mayor’s office

Activity

Duration

Of

Activity

Responsible

Person

Amount/

Fees

Forms

1

Proceed to the City

Mayor’s Office

Community Affairs

Section and present

requirements for the

services the client wish

Receive and make

Assessment of the

documents/requirements

presented by the client and

give overview on the

services.

2 minutes

Ms. Estrella

P. Paje

I.A.16

ISSUANCE OF PERMITS AND

CLEARANCES


Division : Executive Assistant’s Office


Division Chief :

Romeo R. Lapeciros, Jr.

Department

Head :

Ignacio W. Zubiri

City Mayor

Contact Number :

Service Description

Provide assistance to clients requesting for official authorization and certification from the Local Government Unit.


40

to avail.

2

Proceed to the City

Treasurer’s Office and

pay the amount

indicated

Direct client to make

payments/fees to the City

Treasurer’s Office.

2 minutes

Ms.Estrella

P. Paje

P 10.00

3

Present Official

Receipt to the

Community Affairs

Section for issuance of

Permits/Clearances/

Approved Requests

Preparation, approval and

issuance of permits,

clearances and approved

request.

3 minutes

Ms.Estrella

P. Paje

SKETCH MAP

CLIENT GROUP : General Public,meat and meat by-product vendors

and dealers; household residents

SERVICE SCHEDULE : Sunday to Saturday

7:00 AM – 12:00 PM APAS IHAW – request for additional slaughter

of animals by meat vendors; private clients

1:00 PM – 6:00 PM PARADA TIME – schedule for accepting

animals for the night slaughter operation)

10:00 PM – 4:00 AM ACTUAL SLAUGHTERING OF

ANIMALS

I.A.17 Slaughtering Services

Department : City Veterinary Office

Division : Slaughter

Location : Purok 8, Barangay 9, Malaybalay City

Division Chief :

Department Head :

Dr. Michele C. Miquiabas

Contact

Number : (088) 813 3205

Service Description

Guaranteed clean andreliable slaughtering of animals to ensure safe meat forpublic health and protection.


41

TOTAL PROCESSING TIME: 2 Hours and 40 minutes TOTAL FEES :

Hog, goat, sheep Cattle, carabao, horse Quail Native/Broiler

Chicken

SLAUGHTER

PERMIT

50.00/head 100.00/head 0.25/head 1.00/head

SLAUGHTER FEE 100.00/head 200.00/head 10.00/head 5.00/head

STOCKYARD FEE 30.00/head 50.00/head

DELIVERY FEE 30.00/head 50.00/head

ANTE-MORTEM

INSPECTION FEE

50.00/head 100.00/head 0.25/head 0.25/head

POST-MORTEM INSPECTION FEE

1.00/ kg 1.00/ kg 0.50/head 0.50/head

REQUIREMENTS :

Pre-slaughter Certification (signed by owner or farm veterinarian)

Certificate of Ownership (for large animals)

Certificate of Transfer (for large animals)

Barangay Certification (in absence of #2)


For inquiries and complaints please contact Dr. Michele C. Miquiabas

Step Applicant/Client Administrator’s Office Activity Duration of

Activity

Person-in-Charge

1 Present animals to

the livestock

inspector for ante-

mortem inspection

Receive and check pertinent

documents, and perform ante-

mortem inspection

10 minutes Dr. Cynthia Fregwelj C.

Tabaco, Dr. Mary Lou C.

Condino, Dr. Loraice C.

Madrio,Arnold M.

Montañez, Annabel C. Sia,

Edwin M. Bustria

2 Receive Certificate

of Transfer for large

animals for slaughter

Check pertinent documents

(Barangay Certification, Original

Certificate of Ownership of Large Animals, Letter of

Recommendation for Slaughter

for Dispersal Animals), and

issuance of Certificate of

Transfer of Ownership of Large

Animals

10 minutes Raul Edquilang

3 Submit female large

animals for

pregnancy diagnosis

Perform rectal palpation of

female large animals to confirm

pregnancy

45 min Annabel C. Sia

4 Walk-in clients:

Payment of bill to

CEEDMO

Registered meat

Meat inspector-on-duty prepares

bill

3 min Meshelle A. Catabas, Dr.

Cynthia Fregwelj C.


Condino, Dr. Loraice C. Madrio,Arnold M.


42

vendors: Payment of

bill to CEEDMO

collectors


Edwin M. Bustria

5 Walk-in clients:

Present Official

Receipt to Meat

Inspector-on-duty for the release of

carcass

Meat inspector-on-duty verifies

and records OR for release of

carcass

3 min Meshelle A. Catabas, Dr.

Cynthia Fregwelj C.


Condino, Dr. Loraice C. Madrio,Arnold M.


Edwin M. Bustria

For inquiries and complaints please contact Dr. Michele C. Miquiabas

SKETCH MAP

CLIENT GROUP : All Malaybalay City Residents and Businesses operating in the City.

SERVICE SCHEDULE : Monday – Friday; 8:00 am – 5:00 pm

TOTAL PROCESSING TIME: 3 days maximum

TOTAL FEES : See attached Fees

REQUIREMENTS :

I.B.1 Issuance of Building and Ancillary

Permits

Department : City Engineer’s Office

Division : Building Permit

Location : Sayre Highway, Barangay Casisang

Division

Chief :

Department Head :

Engr. Elpidio C. Sumanduran, r.

Contact Number :

(088)221-3037

Service Description

Buildings or Structures are required to have a Building Permit prior to its construction to ensure that the Building or Structure meet the minimum standards of design and provision of the Building Code to safeguard life and consistent with the principles of sound environmental management and control.


43

Clearances from other agencies

(DENR,DPWH,PEO,BFP,CPDO


STEP APPLICANT/ CLIENT

ADMINISTRATOR’S OFFICE

ACTIVITY

DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1 Client to secure list of requirement from Building Permit division staff

Building Permit

staff will

provide list of

requirements

needed for

securing

building permit

20 minutes Barnard C. Muzones

Cherry- Anne O. Eguaras Shakeys B. Ombayan Frisco M.

Conol

None Application for Building Permit Form

Application for Electrical Permit Form

Sanitary/ Plumbing Permit Form

Barangay Construction Clearance Form

Optional:

Electroni

Residential Permit Application

Transfer of Certificate of Title (Land Title)

Tax Declaration

Current Tax Receipt

Plans and Specification

LGU Requirements (Barangay Clearance)

Structural Analysis (For 2 storey and above/ other critical structures)

Bill of Materials Additional requirements for Institutional, Commercial And Industrial Application

ECC

SP Resolution

ATO Clearance (for Tower Transmitter)

Health Clearance (for Tower Transmitter)


44

cs Permit Form

Mechanical Permit Form

2 Client submit duly accomplished application form with complete clearances and other requirements

Processing staff

will verify the

AUTHENTICITY

of submitted

documents

30 minutes Barnard C. Muzones

Cherry- Anne O. Eguaras Shakeys B. Ombayan Frisco M.

Conol

None

3 Be present during the scheduled inspection

The processing

staff will

conduct actual

site verification

to ensure that

the building to

be constructed

is in proper

position of

location with

regards to its

lay-out plan

submitted

5 hours Arnold G. Galacio

Edgardo P. Vargas Marc

Alainedee V. Ando

None

The

processing

staff will

compute the

amount for

Permit Fee

and generate

a

computerized

breakdown of

payment

2 hours Barnard C. Muzones (Line & Grade) Roy A. Lapuz (Mechanical) Sony Dabe Belderol (Electronic)

None


45

4 Client pay to the City Treasurer’s Office and submit official receipt to City Engineer’s Office

Receive Official Receipt and process application

Client- pace dependent

City Treasurer’s Office

Processing staff

will review and

evaluate

submitted plans

and affix their

signatures in

the permit

forms, plans

and

specifications

provided all

documents are

complete and in

order.

The Building

Official will

grant or

approve the

permit being

applied.

2 days Barnard C. Muzones

Cherry- Anne O. Eguaras

Kim Harvey R. Pabillaran

Artemio C. Molina, Jr. Elpidio C.

Sumanduran, Jr.

(City Building Official/ OIC City Engineer

None

5 Client to proceed to releasing staff for the approved building permit

Releasing staff

will release

approved

building permit

10 minutes Shakeys B. Ombayan Frisco M.

Conol

None

END OF TRANSACTION


46

SKETCH MAP

CLIENT GROUP : All Malaybalay Residents


TOTAL PROCESSING TIME: 2 days maximum

TOTAL FEES : See attached Fees

REQUIREMENTS :

- Certificate of Completion Form - Certificate of Final Electrical Inspection - As-Built Plan, if ever there are revisions in plan.

Fire Safety Certificate (BFP)


THE SERVICE :


ADMINISTRATOR’S OFFICE ACTIVITY

DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1 Client to secure list of requirement from Building

Building Permit staff

will provide list of

requirements

5 minutes

Barnard C. Muzones


None DPWTC Form No. 77-004-13 Certificate

I.B.2 Occupancy Permit Application



Location : Sayre Highway, Barangay Casisang

Division

Chief :

Department

Head :

Engr. Elpidio C.

Sumanduran, r.

Contact Number :

(088)221-3037

Service Description

Newly Constructed Building, change in the existing use or occupancy classification of building shall be required to have a Certificate of Occupancy or Used before being occupied to ensure that structure/building complies with the provision of the existing National Building Code of the Philippines (Presidential Decree 1096)


47

Permit division staff

needed for securing

occupancy permit

Shakeys B. Ombayan

Frisco M. Conol

of Completion Form

Certificate of Final Inspection/ Completion Form

2 Client submit requirements

Processing staff will

verify the

AUTHENTICITY of

submitted

documents

20 minutes

Barnard C. Muzones

Cherry- Anne O. Eguaras Shakeys B. Ombayan

Frisco M. Conol

None

3 Accompany staff during the scheduled inspection

The processing staff

will conduct actual

site inspection to

check if there are no

revisions of the plan

and to check the

proper Electrical

installation

7 hours Kim Harvey R. Pabillaran Arnold G. Galacio

Cherry- Anne O. Eguaras Edgardo P.

Vargas Marc

Alainedee V. Ando

None

The processing

staff will compute

the amount for

Permit Fee and

generate a

computerized

breakdown of

payment

30 minutes

Barnard C. Muzones

None


Receive Official

Receipt and Process

Request


City Treasurer’s

Office

Processing staff will

review and evaluate

1 day Barnard C. Muzones

None


48

submitted plans and

affix their signatures

in the permit forms,

plans and

specifications

provided all

documents are

complete and in

order.


Kim Harvey R. Pabillaran

Artemio C. Molina, Jr. Elpidio C.

Sumanduran, Jr.

(City Building

Official/ OIC City Engineer

5 Client to proceed to releasing staff for the approved occupancy permit

Releasing staff will

release approved

occupancy permit

5 minutes

Shakeys B. Ombayan

Frisco M. Conol

None

CLIENT GROUP : All Malaybalay Residents


TOTAL PROCESSING TIM : 2 days maximum

I.B.3 Issuance of Temporary Electrical

Service Connection



Location : Sayre Highway,

Barangay Casisang

Division Chief :

Department Head :

Engr. Elpidio C. Sumanduran, r.

Contact Number :

(088)221-3037

Service Description

This is a special service for applicants whose structures are made from indigenous materials and located within the forestal area who wish to have electrical connections.


49

TOTAL FEES : P 286.00 minimum

REQUIREMENTS : Sketch plan



ADMINISTRATOR’S OFFICE ACTIVITY

DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1 Submit sketch plan to building permit staff

Building Permit staff will

record transaction and

provide schedule for

inspection

20 minutes

Barnard C. Muzones


Shakeys B. Ombayan

Frisco M. Conol

None

2 Accompany inspection team

Inspector will conduct

actual site inspection

1 day Arnold G. Galacio Edgardo P. Vargas Marc Alainedee V.

Ando

None

If qualified, client secure

forms from the processing

staff

Processing staff will provide

list of requirement and

forms to be accomplished

by client

20 minutes

Barnard C. Muzones


Shakeys B. Ombayan

Frisco M. Conol

None NBC Form No. E-03- Permit for Temporary Electrical Service Form

Standard Electrical Lay- out plan

3 Client submit duly accomplished forms and other supporting documents

Processing staff will review

submitted plans and affix

their signatures in the

permit forms, plans and

specifications provided all

documents are complete

and in order.

7 hours Arnold G. Galacio Edgardo P. Vargas Marc Alainedee V.

Ando Kim Harvey R.

Pabillaran

None

The processing staff will

compute the amount for

Permit Fee and generate

a computerized

10 minutes

Barnard C. Muzones



50

breakdown of payment Shakeys B. Ombayan

Frisco M. Conol


Receive OR and process documment


City Treasurer’s

Office

Php 280 (Min.)

5 Client to proceed to releasing staff for the approved Temporary Electrical Service Connection

Releasing staff will release

approved Temporary

Electrical Service

Connection

10 minutes

Shakeys B. Ombayan

Frisco M. Conol

None

END OF TRANSACTION

SKETCH MAP

II.A.1 Medical Consultation

Department : City Health’s Office

Division : Communicable Disease

Location : Barangay 4, City of Malaybalay

Division Chief :

Department Head :

Dr. Dennis P. Sangalang

Contact

Number :

Service Description

Patients / clients seek for medical consultation

due to problems that require attention and

consideration in planning diagnostic,

therapeutic and patient education activities.


51

CLIENT GROUP : All ages with medical problems

SERVICE SCHEDULE : Monday, Wednesday, Friday (8:00 am-12:00 noon;

1:00 pm-5:00pm)


CONSULTATION FEES : FREE

Laboratory Exams FeesLaboratory Exams Fees

Hemoglobin and Hematocrit 40.00 Hemoglobin only 20.00

Hematocrit only 20.00 CBC 60.00

Platelet count 60.00 Blood typing 20.00

RH Typing 20.00 Clotting Time 20.00

Beeding Time 20.00 Urinalysis 30.00

Fecalysis 20.00 Gram Stain 30.00

Proctoscopy 250.00 KOH Test 30.00

Pregnancy Test 75.00 HBsAG Determination 150.00

HIV Test 150.00 Syphilis 150.00

Skin Slit Free Sputum Exam (DSSM) Free

Blood Smear for Malaria ParasiteFreeKato Katz Free

BLOOD CHEMISTRY

Laboratory Exams Fees Laboratory Exams Fees

FBS 60.00 BUN 85.00

Total Cholesterol 85.00 Creatinine 75.00

HDL 150.00 Triglycerides 220.00

Lipid Profile 450.00 BUA 85.00

LDL 150.00 SGPT 150.00

Direct Bilirubin 100.00 Indirect Bilirubin 100.00

SGOT 150.00 Total Bilirubin 120.00

REQUIREMENTS : Doctor’s Referral


STEP APPLICANT/CLIENT City Health Office Activity

Duration of

Activity

Person in-charge Fees Forms

1

Submit self Preliminary Evaluation

Records Vital Signs (Blood Pressure,

Temperature, Respiratory Rate,

Weight, Pulse Rate

5mins

Laila Monteron Volunteer Health Workers assigned

2

Secure individual treatment record at

Assess and Record Vital Signs


52

room 2

3 mins

15 mins 2 mins

Nelia Arocha Cheryl Ann Gamboa Officer on duty NDP assigned for the week

ITR

3

Proceed to either of the rooms per section and or of the doctor if referred: *Medical consultation to the Doctor *Laboratory for requested exam *Blood Chemistry Schistosomiasis assessment and Treatment *Client for protosigmoidoscopy *Room 4 for wound dressing/nebulization *NTP room for evaluation and treatment *STI/HIV/AIDS Social Hygiene *Newborn Screening *Dog Bite assessment and treatment

Attend to the specific need of the client:

20 mins

15 mins

2 days

20 mins

15 mins

20 mins

20 mins

15 mins

15 mins

20 mins

Dr. Dennis Sangalang Dr. Melirose Deticio Dr. Susan Punongbayan Dr. Michelle Ann Go Anabel Magdula Joyruth Belnaldez Eden Pancho Nova May Maghanoy Medical Technologist on duty Karen Libot Maria Rica Raguro Karen Libot Nelia Arocha Cheryl Ann Gamboa Officer on Duty (nurse/midwife) NDP assigned for the week Esther Bultahan Nemesia Babanto Karen Libot (Nurse/Midwife) Maila Manuel Emelita Estrada

ITR

ITR ITR Filter Card


53

4

Get Medicines at the pharmacy if the

prescribed is available

3 mins

Arlene Neri

Total Processing time 43 minutes

For inquiries and complaints please contact: Dr. Dennis P. Sangalang; 09177194588

SKETCH MAP

CLIENT GROUP : 0-1 year old Children

SERVICE SCHEDULE : 2nd and last Wednesday of the month (8am-12

noon)


TOTAL FEES : None

REQUIREMENTS : Under Five Clinic card for follow-up injection


STEP Applicant/Client City Health

Office Activity Duration

of Activity Persons in-

charge Fees Forms

1 Proceed to Person in Charge for Vital

Vital Signs taking (Temperature,

Respiratory Rate, 5 mins

Laila Monteron Volunteer

Health Workers

II.A.2 Immunization Services


Division : Communicable Disease


Division Chief :

Department

Head : Dr. Dennis P. Sangalang

Contact Number :

Service Description

Presidential Decree No. 996 Providing for

Compulsory Basic Immunization for Infants and

Children below 8 years of age.Immunization is

the process of making the body resistant to a

specific disease by using a vaccine. Children

need not to die young if they receive complete

and timely immunization. Children who are not

fully immunized are more susceptible to

common childhood diseases.


54

Signs Taking Weight) Assigned

2 Secure Individual Treatment record at room 2

Record Vital Signs 5 mins Mr. Lumbayan Nurse/Midwife

ITR

3

Proceed to Room 4 for Immunization at (either for BCG, Penta 1,2,3 Hepatitis B1,OPV 1,2,3 ROTA 1,2,PCV1,2,3 and MCV1 MCV2 as schedule)

Immunize client 5 mins

Nelia Arocha

Officer on duty Nurse/Midwife

Under five Clinic Card

for follow-up injection

TOTAL PROCESSING TIME 15 mins

For inquiries and complaints please contact: Aurora Togonon –Maternal and Child Health

Coordinator 09177077055

SKETCH MAP

CLIENT GROUP : Pregnant women


TOTAL PROCESSING TIME: 1 hour and 36 minutes

II.A.3 Pre-Natal Services


Division : Non – Communicable

Disease


Division Chief :

Department


Contact

Number :

Service Description

When a woman is pregnant, she needs to keep herself healthy in order to have a healthy baby.Good pre -natal care results in proper monitoring of the progress of the pregnancy. It checks the health condition of the mother and baby as they undergo changes that take place from conception to the time the mother goes into labor. This is also done to detect early problems that may arise so that they can be acted upon on time.


55

TOTAL FEES :

Laboratory exams Fees

Hemoglobin (free during first trimester, only once) 40.00

Blood Typing (free during first trimester) 20.00

Urinalysis 30.00

REQUIREMENTS : None


STEP Applicant/Client City Health

Office Activity Duration

of Activity Persons in-

charge Fees Forms

1

Proceed to Vital Signs taking, Blood pressure, Temp, weight

Nurse/Attendant takes Blood Ressure, Temperature,Weight

3 mins.

Laila Monteron Volunteer Health Workers assigned

2 Secure individual treatment record (ITR) at Rm. 2

Fill-up the ITR

6 mins.

Nurse/Midwife

ITR

Pre-natal check-up at Rm. 4 * Assessment * Leopolds Maneuver * Tetanus Tocoid Immunization * Health Tips

20 mins.

Nelia Arocha Officer on Duty Nurse/Midwife


56

15 mins. 20 mins.

Anabel Magdula Joyruth Belnaldez Eden Pancho Nova May Maghanoy Medical Technologist on duty Dr. Teresita Cruzado Dr. Rey Atienza Dentist on Duty Dr. Dennis P. Sangalang

Hemoglobin (free for the 1st trimester)

40.00 Blood Typing (Free for the 1st trimester)

20.00 Urinalysis 30.00 50.00/xylocane

ITR ITR

Dr. Melirose S. Deticio Dr. Susan Marie S.

Punongbayan Dr. Michelle Ann Go Pysician on Duty

3 Get medicines in the pharmacy if prescribed

2 mins.

Arlene Neri

TOTAL PROCESSING TIME 1 hour & 36 minutes

For inquiries and complaints please contact: Aurora Togonon –Maternal and Child Health

Coordinator 09177077055


57

SKETCH MAP

CLIENT GROUP : All ages with dental concerns/problems

SERVICE SCHEDULE : Monday, Wednesday, Friday (8:00 am-12:00 noon;

1:00 pm-5:00pm)

TOTAL PROCESSING TIME: 1 hour and 2 minutes

TOTAL FEES : 50.00

REQUIREMENTS : Barangay Residence Certificate


STEP APPLICANT/CLIENT City Health Office

Activity

Duration

of

Activity


1

Client to be in the list

for a first come, first

serve basis

2 mins

Virginia Antipolo

Anita Buquiran

Berlyn

2

Vital Sign taking

(blood pressure,weight)

5 mins

Laila Monteron

Volunteer Health

Workers assigned

3

Secure individual dental

record

5 mins

Virginia Antipolo

Anita Buquiran

Berlyn

Dental

Record

4

Pay the Dental fee at the

cashier

Dental procedure 2mins

45 mins

Menchu Tiamson

Dentist on duty

Dr. Teresita Cruzado

Dr. Reynaldo Atienza

Arlene Neri

50

5

Get medicines at the

pharmacy

3 mins

Arlene Neri

Total Processing Time: 1 hour and 2 minutes

II.A.4 Dental Services


Division : Non -Communicable Disease

Location : Barangay 4, City of

Malaybalay

Division Chief :

Department Head :

Dr. Dennis P. Sangalang

Contact Number :

Service Description

Aims to improve the quality life of the people

through the attainment of the highest possible

oral health. Its objective is to prevent and

control dental diseases and conditions like

dental caries and periondontal diseases.


58

For inquiries and complaints please contact: Dr. Dennis P. Sangalang; 09177194588

SKETCH MAP

CLIENT GROUP : Applicants for employment

SERVICE SCHEDULE : Monday – Friday (8:00 am-12:00 noon) (1:00 pm-

5:00 pm)


TOTAL FEES : Fecalysis 20.00

Urinalysis 30.00

HIV Test 150.00

HBsAG Determination 150.00

CBC 60.00

Blood Typing 20.00

Medical Certificate 50.00

II.A.5 Issuance of Health/Medical/Dental

Certificate


Division : Environmental and Forensic


Division Chief :

Department


Contact Number :

Service Description

Presidential Decree 856 (Sanitation Code of the

Philippines) states that no person shall be

employed in any food establishment without a

Health Certificate issued by the local health

authority. This certificate shall be issued only after

the required physical and medical examinations are

performed and immunizations are administered at

prescribed intervals.This is also a component

requirement in occupational clearances that

requires medical/health certifications.This

medical/health certificate is used only for those who

seek employment in an office and food

establishments within Malaybalay City.


59

REQUIREMENTS :

For Food/Non-Food Employment:

Urine and stool examination, Chest x-Ray (Optional)

For Office Employment:

Urine and Stool examination, Blood tests, Chest x-ray and Neuro-Psychiatric

Examination and drug test.

For Commercial Social Workers:

HIV Test, HBsAG Test, VDRL/RPR examination


STEP APPLICANT/CLIENT City Health Office

Activity

Duration of

Activity


1

Submit requirements to the officer on duty for evaluation

Receive 2 mins

Dr. Dante Belderol Jose Tuquib Ned Melendez Sanitation Inspector on duty Jovy Jane Jordan Medical/Health and other certificates

2

Pay required fee

and

Receive OR and prepare

Health Certificate

2 mins

Menchu Tiamson

50

Medical Cert.

Medical Legal form

3

Present official receipt to the

Sanitary Inspector and secure health

Certificate

Conduct Inspection

5 mins

Dr. Dante Belderol Jose Tuquib Ned Melendez Sanitation Inspector on duty

4

Hand carry health Certificate for the doctors signature

Sign Certificate

3 mins

Doctor on duty Dr. Dennis Sangalang Dr. Melirose Deticio Dr. Susan Punongbayan Dr. Michelle Ann Go

Health Cert.

Sanitary Permit

Total Processing Time: 22 minutes

For inquiries and complaints please contact: Dr. Dennis Sangalang


60

SKETCH MAP

CLIENT GROUP : Pet Owners

SERVICE SCHEDULE : Monday - Friday (8:00 am-5:00 pm) for Walk-in

Clients and house calls

Tuesday to Thursday (9am to 2pm) Barangay Veterinary Services


TOTAL FEES : Pet Registration fee based on Section 10 of the Malaybalay City Ordinance No. 668 or the Malaybalay City Anti-Rabies Ordinance of 2009

REQUIREMENTS :

Dogs and Monkeys: at least 3 months of age.

Cats: at least 4 months of age

For revaccination: presentation of vaccination card

All animals should be healthy and free from disease at time of vaccination

Subject animal should have no biting incident in the past two weeks

Owner to restrain the animal


II.A.6

Rabies Vaccination

Department : City Veterinary Office

Division : Animal Health and Production

Location : Purok 8, Barangay 9, Malaybalay City

Division Chief :

Department Head :

Dr. Michele C. Miquiabas

Contact

Number : (088) 813 3205

Service Description

Vaccinate pet dogs, cats and monkeys throughout the city in the objective of control, prevention and eradication of rabies.


61

Step Client City Veterinary

Office Activity

Duratio

n of

Acitivty

Person/s-in-charge Fees Form

1 Present

animal for

physical

examination

Veterinarian shall

examine animal if

it is fit for the

vaccination

5

minutes

Dr. M. Valdez, Dr. M. Arambala,

Dr. C. Tabaco, Dr. M. Condino,

Dr. L Madrio

2 Restrain the

animal and

follow

instructions

given by the

vaccinator

Vaccinate the

animal

2

minutes

Dr. M. Valdez, Dr. M. Arambala, Dr. C. Tabaco, Dr. M. Condino, Dr. L Madrio, A. Flores, O. Paulican, P.

Bonggo, E. Madelo, C. Sagrado, J. Sagrado. R. Reyes, P. Bagasbas, W. Alivio, R. Edquilang, I. Meliston, C. Calsis, M. Gallardo, E. Nale

3 Submit and

accomplish

form for pet

registration

Receive and

review form.

3

minutes

Dr. M. Valdez, Dr. M. Arambala, Dr. C. Tabaco, Dr. M. Condino, Dr. L

Madrio, A. Flores, O. Paulican, P. Bonggo, E. Madelo, C. Sagrado, J. Sagrado. R. Reyes, P. Bagasbas, W. Alivio, R. Edquilang, I. Meliston, C. Calsis, M. Gallardo, E. Nale

Form 1

(Pet

registra

tion

form

For new

registrants:

Accomplish

vaccination card

and give dog tag

For registered

pets:

Update

vaccination card

5

minutes

Dr. M. Valdez, Dr. M. Arambala, Dr. C. Tabaco, Dr. M. Condino, Dr. L Madrio, A. Flores, O. Paulican, P.

Bonggo, E. Madelo, C. Sagrado, J. Sagrado. R. Reyes, P. Bagasbas, W. Alivio, R. Edquilang, I. Meliston, C. Calsis, M. Gallardo, E. Nale

4 Pay pet

registration

fee

Issue receipt and

write information

in the vaccination

log book.

2

minutes

Dr. M. Valdez, Dr. M. Arambala, Dr. C. Tabaco, Dr. M. Condino, Dr. L Madrio, A. Flores, O. Paulican, P. Bonggo, E. Madelo, C. Sagrado, J. Sagrado. R. Reyes, P. Bagasbas, W. Alivio, R. Edquilang, I. Meliston, C. Calsis, M. Gallardo, E. Nale

Intact

animals:

P 50.00

Fixed

(spay/ne

uter):

P25.00

5 Receive

information

on post

vaccination

care

Give client

education of post

vaccination care

3

minutes

Dr. M. Valdez, Dr. M. Arambala, Dr. C. Tabaco, Dr. M. Condino, Dr. L

Madrio, A. Flores, O. Paulican, P. Bonggo, E. Madelo, C. Sagrado, J. Sagrado. R. Reyes, P. Bagasbas, W. Alivio, R. Edquilang, I. Meliston, C. Calsis, M. Gallardo, E. Nale

TOTAL 20

minutes


62

SKETCH MAP

CLIENT GROUP : Individuals & families; at least 18 years old (for

Clients who will claim the assistance)


TOTAL PROCESSING TIME: 3-5 days for AIFCS 2,600 and up; 1 day for AIFCS -

Petty Cash (2,500 and below)

TOTAL FEES : None

REQUIREMENTS :

Cedula (original)

Valid ID (at least 2)

Barangay Certification

Supporting documents (i.e. Hospital Bill, Death

Certificate, etc.)

Note: Clients to avail the assistance must be an immediate family member.


STEP APPLICANT / CLIENT

CSWD OFFICE ACTIVITY

DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1

Inquire at the Officer of the Day and

Let client log and assist/usher client to the CIU

2 minutes Officer of the Day/ Norio M. Dag-um

None

II.B.1

AIFCS (Assistance for Individuals & Families in Crisis

Situation)

Department : City Social Welfare & Development Office

Division : Special Social Services Division

Location : Alberto St., Barangay 1, Malaybalay City

Division

Chief : Ms. Arlene G. Sanchez

Department Head :

Ms. Virginia I. Flores

Contact Number :

09285544329

Service Description

This service provides financial assistance to individuals and families who are in extremely difficult situations and have inadequate resources.


63

sign/log gatekeeper

2

Approach GATEKEEPER for assistance and assessment

Assess/check client’s assistance history (if there is) and documents in hand

5 minutes Rachelle Mae L. Torniado/Leafy Gultiano

None

3

Go to assigned worker for Intake and Interview

Intake-interview client and prepare/type documents/forms. Let client sign the Certificate of Eligibility form.

40 minutes

Milfe L. Resus Marose F. Bordaje Kevin A. Taghoy CIU Personnel (JO Staff)

None Obligation Request Disbursement Voucher Social Case Summary Cash Assistance Payroll Certificate of Eligibility Bureau of Emergency Assistance (BA Form 200)

Counter-check and sign documents before processing

15 minutes

Virginia I. Flores Arlene G. Sanchez Lea B. Tado

None

4

Follow-up release of assistance 3-5 days from interview or per advise; Follow-up day after for assistance in petty cash

5 days; 1 day for

Petty Cash

None


64

Frontline Service #2: AIFCS – Senior Citizens



DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1

Inquire at the Officer of the Day and sign/log

Let client log and assist/usher client to the gatekeeper


None

2


Assess/check client’s assistance history (if there is) and documents in hand


None

3


Intake-interview client and prepare/type documents/forms. Let client sign the Certificate of Eligibility form.

40 minutes

Ariel O. Sareno April Joy R. Puno OSCA Personnel (JO Staff)

None Obligation Request Disbursement Voucher Social Case Summary Cash Assistance Payroll Certificate of Eligibility Bureau of Emergency Assistance (BA Form 200)

II.B. 2

AIFCS (Assistance for Individuals & Families in Crisis

Situation-Senior Citizen)


Division : Special Social Services Division


Division


Department Head :


Contact Number :

09285544329

Service Description

This service provides financial assistance to senior citizens who are in extremely difficult situations and have inadequate resources.


65

4

Counter-check and sign documents before processing

15 minutes

Virginia I. Flores Arlene G. Sanchez Lea B. Tado

None

5

Follow-up release of assistance 3-5 days from interview or per advise; Follow-up day after for assistance in petty cash

Release financial assistance

5 days; 1 day for

Petty Cash

None


66

SKETCH MAP

CLIENT GROUP : Senior Citizens



TOTAL FEES : None

REQUIREMENTS :

Senior Citizens ID Card


1 piece 2x2 picture (for basic commodities purchase

booklet)

1 piece 1x1 picture (purchase booklet for medicines)

Used sheet of purchase booklet




DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1


Let client log and assist/usher client to the OSCA Incharge


None

II.B.3 Issuance of Senior Citizens

Purchase Booklet


Division : Socio-Economic Services Division


Division

Chief : Ms. Ivy Amor C. Urbina

Department Head :


Contact Number :

09285544329

Service Description

Purchase booklets for medicines and basic commodities are issued to senior citizens to record his/her availment of discount privileges.


67

2

Submit requirements

Check OSCA ID of Senior Citizen

5 minutes Estrella L. Sareno

None

3

Wait while the purchase booklet is prepared

Prepare Purchase Booklet

10 minutes

Estrella L. Sareno

None

4

Receive the purchase booklet

Let client acknowledge receipt of SC Purchase Booklet (sign logbook)


None

SKETCH MAP

CLIENT GROUP : Senior Citizens


TOTAL PROCESSING TIME: 3-5 days for individual IDs; 3 weeks for IDs in

batches

TOTAL FEES : None

REQUIREMENTS :

Birth Certificate / Baptismal


II.B.4 Senior Citizens’ ID Cards


Division : Socio-Economic Services

Division


Division Chief :

Ms. Ivy Amor C. Urbina

Department

Head : Ms. Virginia I. Flores

Contact Number :

09285544329

Service Description

The office of Senior Citizens Affairs issues local and national identification cards to registered senior citizens in the City of Malaybalay to be able to avail of discount privileges.


68

2 pieces 1x1 picture

Affidavit of loss, for lost ID Card




DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1


Let client log and assist/usher client to the OSCA In-charge


None

2

Submit requirements and fill-up application form (for those who have no filled-up application form yet)

Receive and check requirements

10 minutes

Estrella L. Sareno

None Senior Citizens Application Form

3

Wait while OSCA ID card is prepared

Preparation of OSCA ID card


None

4

CLAIM ID CARD Let client acknowledge receipt of OSCA ID Card (sign logbook)


None


69

CLIENT GROUP : Walk-in Clients / Individuals and Families at least 18 years old


TOTAL PROCESSING TIME: 1 Hour

TOTAL FEES : None

REQUIREMENTS : Barangay Indigent Certification, Assessor’s Certification ,

Supporting Documents (i.e. Hospital Bill, Medical

Abstract, Death Certificate, etc.)

STEP APPLICANT / CLIENT CSWD OFFICE ACTIVITY DURATION OF ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1


Let client log and assist/usher client to the CIU gatekeeper


None

2


Assess/check client’s assistance history (if there is) and the documents in hand


None

3


Intake-interview client and prepare/type Social Case Study/Summary

40 minutes Milfe L. Resus Marose F. Bordaje Kevin A. Taghoy CIU Staff/Personnel

None Intake Sheet

for Case Study

4

Wait for the Social Case Study/Summary

Counter-check and sign Social Case

5 minutes Arlene G. Sanchez Milfe L. Resus

None

II.B.5 Issuance of Social Case

Summary (Referrals)


Division : Special Social Services Division – CIU


Division


Department Head :


Contact Number :

09178876128

Service Description

This service provides assistance to individuals and families who are in extremely difficult situations and have inadequate resources.


70

to be signed Study/Summary Marose F. Bordaje Kevin A. Taghoy

5

Receive Social Case Study/Summary

Give signed Social Case Study/Summary to client (a file copy kept)

2 minutes Milfe L. Resus Marose F. Bordaje Kevin A. Taghoy CIU Staff/Personnel

None

SKETCH MAP

CLIENT GROUP : Attendant at Birth parents or nearest kin,

hospital/clinic administrator, person who's

Certificate of live birth have been registered on

time or beyond reglimentary period (30 days).

SERVICE SCHEDULE : Monday to Friday (8:00 AM to 5:00 PM)

TOTAL PROCESSING TIME 45 mins. - Birth Occurrence at Home (for on-time

registration)

30 mins. - Birth Occurrence at Hospital (for on-time

registration)10 days posting & 52 mins. (for delayed

registration)

TOTAL FEES : P 20.00 - For On-time registration

P 40.00 - For Delayed registration

II.C.1 On-time and Delayed

Registration of Birth

Department : City Civil Registrar's Office

Division : Registration Division

Location : City Hall Compound, Brgy 1

Malaybalay City

Division Chief :

Ms. Elizabeth B. Candia

Department Head :

Ms. Priscilla G. Tilanduca

Contact

Number : (088) 813-5816

Service Description

REPUBLIC ACT NO. 3753 mandates the establishment of a civil register in the Philippines where acts, events, legal intruments and court decrees concerning the civil status of a person shall be recorded. On-time and delayed documentation and

registration of birth occuring within the city of

Malaybalay for personal, public and other legal

purposes.


71

REQUIREMENTS :

On-time Registraion:

Birth Occurrence At Home:

* Marriage Certificate;

Birth Occurrence at Hospital/Maternal Clinic:

* Four (4) copies of duly accomplished certificate of live birth

* Certified photocopy of duly registered marriage certificate/contract of parents;

Delayed Registration (Beyond 30 days from date of birth)

Birth Occurrence At Home:

* Barangay Certification attesting to the facts and circumstances of birth;

*Cedula

* NSO authenticated negative certification of birth in Security Paper (SECPA optional);

* Photocopy of the marriage certificate;

* At least two (2) private or public documents evidences showing the name of child,

date and place of birth and name of parents;

Joint Affidavit for delayed registration

Birth Occurrence at Hospital/Maternal Clinic:

* Four (4) copies of duly accomplished birth certificate

* Certified photocopy of the duly registered marriage certificate/contract ( if married)

* At least two (2) private/public documentary evidences showing the name of child,

date and place of birth and name of parents;

* NSO authenticated negative certification of birth in Security Paper (SECPA optional);

* Community tax Certificate of Affiants;

* Sworn affidavit of delayed registration executed by the informant at the back of the

birth Certificate.


A. FOR ON-TIME REGISTRATION

1. Birth Occurrence at Home:


72

A. FOR ON-TIME REGISTRATION

1. Birth Occurrnce at home:

STEP Client Administrator’s Activity Duration

Activity

Person-in-

charge

Fees Forms

1

Fill-up information sheet provided by the CCRO

personel

Assist client in filing-up information sheet and

review entries as to

correctness of data

5 mins.

Kristie Myr A. Pepito/Teresita

L. Bingat/

Annlyn

Lumindas/

Officer of the

day

2

Pay the prescribed amount

at the City Trasurer’s

Office (CTO)

Instruct the client to pay at

the City Treasurer’s Office

(CTO) and record Official

receipt.

5 mins.

City Traesurer’s

Office (CTO)

P 20.00

Encode the entries, page &

book no. in the cert. of

birth thru the system (PHILCRIS) by the

assigned personnel

15 mins.

Kristie Myr A.

Pepito/Teresita

L. Bingat

Form

102

Verify entries as to

correctness and accuracy

by the verifier for

signature by the CCRO

10 mins.

Elizabeth B.

Candia/ CCRO

Priscilla

Tilanduca

3

Receive the registered

Document

Seggate the registered

document and release to

the client

5 mins.

Kristie Myr A.

Pepito/Teresita

L. Bingat

TOTAL PROCESSING TIME: 40 Mins. Per transaction

2. Birth Occurrence at Hospital/Clinic STEP Client Administrator’s Activity Duration

Activity

Person-in-

charge

Fees Forms

1

Submit filled-up

Certificate of live birth

Ceack and review all

entries as to completeness

& correctness of data

prepared by the

Hospital/Clinic.

5 mins.

Kristie Myr A.

Pepito/Teresita

L. Bingat

Form

102

2

Pay the prescribed amount

at the City treasurer’s

Office (CTO)


the City Trasurer’s Office

(CTO) and Record Official receipt

5 mins

Kristie Myr A.

Pepito/Teresita

L. Bingat

P 40.00

Assign registry number &

book number

5 mins.

Kristie Myr A.

Pepito/Teresita

L. Bingat



by the verifier for signature

by the CCRO

10 mins.

Elizabeth B.

Candia/ CCRO

Priscilla

Tilanduca

3


document

Segregate the registered


the client

5 mins.

Kristie Myr A.

Pepito/Teresita

L. Bingat

TOTAL PROCESSING TIME 30 mins. / Transaction


73

B. FOR DELAYED REGISTRATION

1. Birth Occurrence at Home: STEP DURATION RESPONSIBLE

PERSON

Duration

Activity

Person-in-chare

Fees Forms

1

Fill-up information sheet provided by the CCRO

personnel

Interview and assist application in filling data

by the assigned clerk/OD

10 mins

Shirly S. Bayo / Tracy Anne C.

Tabas/Officer-

of-theday (OD)

Form

102

Check supporting

documents and review all

entries as to completeness

& correctness of data

5 mins

Shirly S. Bayo /

Tracy Anne C.

Tabas

2

Pay the prescribe amount at

the City Treasurer’s Office

(CTO)


the City Trasurer’s Office

(CTO) and Record Official

receipt

Shirly S. Bayo /

Tracy Anne C.

Tabas

3

After 10 days posting,

verify correctness of entry



and assign registry number

and book number

10 mins.

Shirly S. Bayo /

Tracy Anne C.

Tabas

4


document

Segregate the registered


the client

5 mins

Shirly S. Bayo /

Tracy Anne C.

Tabas

TOTAL PROCESSING TIME: 30 Mins. / Transaction

2. Birth Occurrence at Hospital/Clinic:

2. Birth Occurrence at Hospital/Clinic

STEP Client Administrator’s Activity

Duration Activity

Person-in-charge

Fees Forms

1

Submit filled-up Certificate of live birth

Check and review all entries as to

completeness & correctness of data

prepared by the Hospital/Clinic.

5 mins.


L. Bingat

Form 102

2

Pay the prescribed amount at the City treasurer’s Office

(CTO)

Instruct the client to pay at the City

Treasurer’s Office (CTO) and Record

Official receipt

5 mins


L. Bingat

P

40.00

3

After 10 days posting as required by law,

receive the registered certificate of live birth

registered document and release to the

client

2 mins.


L. Bingat

TOTAL PROCESSING TIME 30 mins. / Transaction


74

SKETCH MAP

CLIENT GROUP : Owner of the document, nearest kin or authorized

representative (Special Power of Attorney)


TOTAL PROCESSING TIME: (First come first serve basis)

1hr & 4 min. (maximum) - Issuance of Extract

Copies

TOTAL FEES : P 30.00 - For local purposes only

P 100.00 - For Abroad purposes

P 50.00 - With Annotation

REQUIREMENTS : None


STEP Client Administrator’s Office Activity

Duration Person In- charge

Fees Forms

1

Fill-up information sheet

Interview and assist client in filing up information sheet

3 mins.

Annalyn R. Lumindas / Officer-of-the-day (OD)

II.C.2

Issuance of Certified Copy of Certificate of Live Birth,

Marriage and Death, Registry of Birth, Marriage and Death


Division :

Records Division (Research Section)

Issuance of Extracted Copy of Live Birth, Death and Marriage


Division

Chief : Ms. Jully G. Corrigedor

Department

Head : Ms. Priscilla G. Tilanduca

Contact Number :

(088) 813-5816

Service Description

Issuance of Certified Copy of Certificate of Live Birth (COLB), Certificate of Marriage (COM), Certificate of Death (COD) and Certified Transcription from the Register of Birth (LCR Form 1A), Register of Marriage (LCR Form 3A) and Register of Death (LCR Form 2A). Issuance of Extracted Copy of Form 1A (Birth),

Form 2A (Death) and Form 3A (Marriage)

registered within the City of Malaybalay for

personal, public and other legal purposes.


75

2

Proceed to Records Section

Research the request document from the CHRIS/PHILCRIS. If not found, manually research from the registry of books.

35 mins

Bernandita P. Bada / Gilbert P. Tejada / Alma Davis

Form1A Form 3A Form 2A

3

Pay the prescribe amount at the City Treasurer’s Office (CTO)

Instruct the client to pay at the Treasurer’s Office (CTO) and record Official receipt

5 mins

Bernandita P. Bada / Gilbert P. Tejada / Alma Davis

Local 30.00

Abroad 100.00 With

Annotation 50.00

Prepare the extracted document and verify the entries from the original file for accurate transcription and for approval by the CCRO

25 mins

CCRO Priscilla tilanduca/ Jully Corrigedor/Marichu Violon/Gilbert Tejada/Bernandita Bada/Alma Davis

Form1A Form 3A Form 2A

4

Receive the Extracted document

Release the extract document to the client

2 mins

Annalyn R. Lumindas Officer-of-the-day (OD)

TOTAL PROCESSING TIME: 1 hr. & 10 mins. / Transactio


76

SKETCH MAP

CLIENT GROUP : Solemnizing Officers, contracting and

National/Local Government Agencies



For Application for Marriage License -

10 calendar days posting and 53 mins.

For on-time registration of Marriage –

38 mins. - 10 calendar days posting

For delayed registration of Marriage - 45 mins.

TOTAL FEES :

Free of charge - For timely registration and tribal

marriage

P 40.00 - For delayed registration

P 50.00 - Application for Marriage License

P 50.00 - Marriage License Fee

II.C.3

On-time and Delayed Documentation and Registry of

Marriage


Division : Registration Division (Marriage Section)


Division

Chief : Ms. Elizabeth B. Candia

Department Head :


Contact Number :

(088) 813-5816

Service Description

Marriage is a permanent union between a man and a woman who entered into in accordance with the law. On-time and delayed documentation and registration of Marriage occurring within the City of Malaybalay for personal, public and other legal purposes. Application for Marriage License (MF No. 90), is an application in writing setting forth if each of the contracting party has the necessary qualifications for contracting marriage and this writing is subscribed and sworn by the parties separately before any public official authorized to administer oaths or before the local civil registrar who shall then issue the proper license (Article 59, Family code of the Philippines). Certificate of Marriage (MF No. 97), is used to record information pertaining to the marriage of contracting parties.


77

P 50.00 - Pre-marriage Counseling

REQUIREMENTS : *For Marriage Applicants:

* Birth Certificate (photocopy)

* Cedula, CENOMAR (Certificate of Marriage)

* Parents of the marriage applicants/or at least two (2)

Witnesses for identification

* Pre-nuptial seminar/marriage counseling

For Couples Living Together for more than 5 years:

* Affidavit of cohabitation

* Cedula


For Men/Women in Uniform

* Birth Certificate (photocopy), Cedula, CENOMAR

* Parents of both parties

* Pre-nuptial seminar/marriage counseling

* Permit to marry from commanding officer

* CENOMAR (Certificate of No Marriage)

For Widow/Widower


* Cedula, Affidavit of legitime

* Death Certificate of the late husband/wife

For Foreigners:


* Passport (photocopy)

* Legal Capacity/Certificate of no legal impediment

to contract marriage

* If Divorcee, finality of divorced papers/dissolution

of marriage

* If Widow/widower, death certificate of the

wife/husband


APPLICATION FOR MARRIAGE LICENSE (MF No. 90) STEP Client Administrator’s Office

Activity Duration Person In-

charge

1

Fill-up information data and submit supporting documents

Interview marriage applicants and verify supporting documents

10 mins.

Janilie Mae R. Lierin/Daniel C. Estenzo /

Joy C. Mankilala / Jo


78

R. Parame

2

Pay the prescribe amount at the City Treasurer’s Office (CTO) and record Official receipt

Instruct the client to pay at the City Trasurer’s Office (CTO) and record Official receipt

5 mins

City Treasurer’s

Office (CTO)

50.00

Encode the marriage application and prepare other supporting documents

15 mins



R. Parame

Marriage Application

3

Interview and counseling

Forward to CCR for Interview and counseling with their parents or witness.

20 mins

Priscilla G. Tilanduca

Instruct clients to proceed to POPDEV for pre-marriage counseling seminar

2 mins

POPDEV

4

After 10 days-posting as required by law, client pays to the CTO for the marriage of license

Instruct the client to pay at the City Trasurer’s Office (CTO) and record Official receipt

5 mins



R. Parame

50.00

Marriage License

(MF No.90)

5

Receive Marriage License

Release the marriage license

2 mins



R. Parame

TOTAL PROCESSING TIME: 59 mins. / Transaction

REGISTRATION OF THE CERTIFICATE OF MARRIAGE (MF No. 90)

A. On-time Registration

STE

P

Client Adminstrator’s Office

Activity

Duratio

n

Person In-

charge

Amou

nt

Forms

1

Submit four (4) copies of duly accomplished

certificate of marriage

Check and review submitted for (4) copies of

duly accomplished

certificate of marriage (MF

97)

5 mins

Janilie Mae R. Lierin/Daniel C. Estenzo / Joy C. Mankilala / Jo R. Parame

Cert. of Marriage

(MF No.97)

Encode entries of the

Certificate of marriage thru

the system (PHILCRIS)

and assign registry number

10 mins Janilie Mae R. Lierin/Daniel C. Estenzo / Joy C. Mankilala / Jo R. Parame


79

Verify entries of the

certificate as to correctness

and accuracy for signature

by the CCRO

10 mins

CCRO

Priscilla

Tilanduca/

Elizabeth

Candia/

Janilie Mae Lierin

2 Receive registered

Certificate of Marriage

Release to the client the

registered certificate og

marriage

5mins Janilie Mae R. Lierin/Daniel C. Estenzo / Joy C. Mankilala / Jo R. Parame

B. Delayed Registration

STEP Client Administrator’s Office Activity

Duration Person In-Charge

Amount Forms

1

Submit four (4) copies

of duly accomplished


(MF 97)

Check and review

submitted for (4) copies

of duly accomplished


(MF 97)

5 mins.

Janilie Mae R.

Lierin/Daniel C. Estenzo /

Joy C. Mankilala /

Jo R. Parame

Cert. of

Marriage

(MF

No.97)

2

After 10 day-posting as required by law, pay corresponding fee to CTO

Instruct the client to pay at the City Treasurer’s Office(CTO) and record Official receipt

5 mins

50.00

3

Receive the registered cert. of marriage

Release to the client the registered cert. of marriage

5 mins

Janilie Mae R.

Lierin/Daniel C. Estenzo /

Joy C. Mankilala /

Jo R. Parame

TOTAL PROCESSING TIME: 10 mins/ transaction


80

SKETCH MAP

CLIENT GROUP : Registrant/owner of the document, nearest kin or

authorized representative (Special Power of

Attorney)



39 mins. - Preparing Petition (File Petition RA

9048/10172)

10 calendar days posting / 5 days CCR action

3-6 months - Processing Period

1 hr & 4 min. (maximum) - Issuance of Extract

Copies

TOTAL FEES : P 1,000.00 Filling Fee - For clerical error

P 500.00 Service Fee - For migrant petitioner

P 3,000.00 Filling Fee - For change of first name,

II.C.4 Correction of Clerical or

Typographical error


Division : Records Division (Records Section)


Division

Chief : Ms. Jully G. Corrigedor

Department Head :


Contact Number :

(088) 813-5816

Service Description

Republic Act No. 9048 an act authorizing the City/Municipal Civil Registrar or the Consul General to correct clerical or typographical error in the entry/ or change of first name or nickname in the civil register without need of a judicial order, amending for this purpose, Articles 376 and 412 of the civil code of the Philippines. Republic Act No. 10172 an act authorizing the City/Municipal Civil Registrar or the Consul General to correct clerical or typographical errors in the day and month and/or gender of a person appearing in the civil register without need of a judicial order. Correction of clerical error and change of first

name of COLB (RA 9048)/date of birth and

gender (RA 10172) occurring within the City of

Malaybalay for personal, public and other legal

purposes.


81

correction of date of birth (month

& day) &gender

P 1,000.00 Service Fee - For migrant petitioner

P 1,500.00 - Newspaper Publication

P 5,000.00 - National Circulation (for migrant

petitioner)

P 150.00 - Mailing Charges

REQUIREMENTS :

(Any 3 of the following documentary evidence for (CLERICAL ERROR)

*Birth Certificate (NSO)

*Voter's Certificate

*Baptismal Certificate

*Marriage Certificate

*School Records (ID's/Diploma, TOR)

*Employment Record

*Medical Record

*GSIS Record

*SSS Record

*Driver's Licence

*CSWD Certification for Indigent Applicants

For CHANGE OF FIRST NAME (the following are necessary requirements and any 3

documents for the above transaction)

* NBI Clearance

* Police Clearance

* Certificate of Employment of No pending case for Employed Applicant *

Affidavit of Non-employment if Unemployed applicant

* Affidavit of publication and newspaper Clippings

For CORRECTION OF MONTH AND DAY IN THE DATE OF BIRTH (the following are

necessary requirements)

* Birth Certificate (NSO)

* Earliest School Records (Form 137/138)

* Medical Records

* Medical certificate has not undergone sex change or transplant (government

physician)

* Baptismal Certificate

* NBI Clearance

* Police Clearance

* Employers Clearance (Employed Applicant)

* Affidavit of non-employment if employed applicant

* Affidavit of Publication and Newspaper Clippings *

Certificate of Authenticity (C/MCR)


82


THE SERVICE :

A. FOR CORRECTION OF CLERICAL OR TYPOGRAPHICAL ERROR (RA 9048) & CHANGE OF FIRST

NAME, GENDER, DAY & MONTH IN THE DATE OF BIRTH (RA 10172)

PROCESSING FOR AVAILING THE SERVICE:

STEPS Client Adminstrator's Office Activity Duration Activity

Person-in-charge

1 Submit required

documents to person incharge

Interview/examine supporting documents as required for filing petition

under RA 9048/RA 10172 25 mins.

Jully G. Corrigedor/

Ronald T. Ramao

2

Pay the prescribed

amount at the City Treasurer's Office (CTO). If

the client is indigent, secure

certification from the CSWDO

Instruct the client to pay at the City Treasurer's Office (CTO) and record

Official receipt. If the client is indigent, instruct them to secure certification from

the CSWDO


Ronald T. Ramao

3 Pay prescribed amount to Post

Office

For Migrant Petition, Instruct Client to pay postal money order at the Post Office


Ronald T. Ramao

4 Sign petition documents

Prepare the petition documents for signature by the client

10 mins.


Ronald T. Ramao

For inquiries and complaints please contact: Jully G. Corrigedor

088 813-5816


83

SKETCH MAP

CLIENT GROUP : Attendant at Birth parents or nearest kin,

hospital/clinic administrator, person who's

Certificate of live birth have been registered on

time or beyond reglimentary period (30 days).



24 mins. - For out-of-town birth registration 60-90

calendar days - Processing Period

TOTAL FEES : Registration fees varies according to the

city/municipality where the birth occurred

REQUIREMENTS :

NSO authenticated negative certification of birth in Security Paper (SECPA);

Certified photocopy of the duly registered marriage certificate/contract if married;

At least three (3) private or public documents evidences showing the name of child, date

and place of birth and name of parents;

Signatures of the informant in the birth certificate;

Community tax Certificate of Affiants;

Sworn affidavit of delayed registration executed by the informant at the back of the birth

certificate;

Joint Affidavit of Two Dis-Interested Person / Affidavit of Corroboration.

II.C.5 Out-of-town Birth Registration


Division : Registration Division

(Birth Out-Of-Town)


Division Chief :

Ms. Elizabeth B. Candia

Department

Head : Ms. Priscilla G. Tilanduca

Contact

Number : (088) 813-5816

Service Description

Out-of-town birth registration occurs when

the Certificate of Live Birth is presented to the

Civil Registrar of a city or municipality which is

not the place of birth, not for registration but to

be forwarded to the Civil Registrar of the City or

Municipality where the birth occurred and

where it should be registered.


84


THE SERVICE :

STEPS Client Adminstrator's Office Activity

Duration Activity

Person-in-charge Fees Forms

1

Fill-up information

sheet provide by the CCRO personnel

Interview and assist applicant in filing

data by the assigned clerk / OD

10 mins. Rosemarie Olarte/ Officer-of-the-day

(OD)

Examine documents & require supporting

papers for out-of-town birth registration

5 mins Rosemarie Olarte

2

Pay prescribed amount at

the City Treasurer’s

Office (CTO)


Treasurer’s Office (CTO) and record

Official receipt

Rosemarie Olarte P 40.00

Prepare the required documents for

signature by the applicant

15mins. Rosemarie Olarte

Form 102 Affidavit of

delayed Registration

Collect corresponding and processing fee as

required by the City/ Municipality where the birth occurred

3 mins. Rosemarie Olarte

Payments vary on the fees required by

the city/Mun. where the

bith oocured

3 Receive

document requested

Inform clients to follow up after 60-90

calendar days depending on the

action taken by the C/MCR for birth

registration

2 mins. Rosemarie Olarte

TOTAL PROCESSING TIME: 35 mins. Per transaction


85

SKETCH MAP





1 hr. & 27 mins. (max.) - Amended Certificate of

Live Birth

TOTAL FEES : P 50.00 - Registration Fee

P 100.00 - For abroad purposes

P 50.00 - Certification fee for Authentication

REQUIREMENTS :

Certificate of Finality

Court decision/order/judgment duly certified from the court were the decision was granted

Certificate of Marriage/ Certificate of Live Birth

Community Tax Certificate (CEDULA)


For inquiries and complaints please contact: Jully G. Corrigedor

088 813-5816

II.C.6 Registry of Court Decrees/Order


Division : Records Division (Research Section) (Registration of

Court Decrees/Orders)

Location : City Hall Compound, Brgy 1

Malaybalay City

Division Chief :

Ms. Jully G. Corrigedor

Department Head :


Contact

Number : (088) 813-5816

Service Description

Court Decree (CD) is a court order which is registrable. It has undergone a hearing and the petition was approved by a competent court. As provided by Republic Act 3753, Adoption,

Annulment of Marriage, change of name or

correction of entry, etc. filed under judicial

proceeding shall be recorded in the book of

registry of court decrees/order.


86

STEPS Client Administrator’s Office Activity

Duration

Activity

Person-in-charge

Fees Forms

1

Submit documents of court

decision/judgment with certificate of

finality

Examine the court decision/judgment with certificate of

finality duly certified from the court

where the decision was granted.

10 mins.

Marichu R. Violon/

Bernandita P. Bada

Court Decisi

on/ judgement

2

Pay the prescribed amount at the City Treasurer's Office

(CTO)


Treasurer's Office (CTO) and record

Official receipt

5 mins.

Marichu R. Violon/

Bernandita P. Bada/

Annalyn Lumindas

P 50.00 - Reg. Fee

P 100 - for abroad

P 50.00 - Cert. fee for

authentication

Prepare Certificate of Authenticity and

registration 10 mins.

Marichu R. Violon/

Bernandita P. Bada

Certifies all documents for

signature by the City Civil Registrar &

record in the register of books of court

decrees

15 mins.

Marichu R. Violon/

Bernandita P. Bada

Research and annotate in the

registry books and office file and

prepare amended birth

20 mins.

Marichu R. Violon/

Bernandita P. Bada

Verify the amended COLB/COM/COD

with annotation to the records division head and forward to

the CCRO for signature

10 mins.

CCRO Priscilla

Tilanduca/ Jully G.

Corrigedor

3


documents w/ annotation

Segregate the documents and

release the clients copy

5 mins.

Marichu R. Violon/

Bernandita P. Bada

For inquiries and complaints please contact: Jully G. Corrigedor 088 813-5816


87

SKETCH MAP





1 hr. & 2 mins. - Amended Certificate of Live Birth

TOTAL FEES : P 70.00 - For Legal Instruments

P 70.00 - For AUSF (RA 9255)

REQUIREMENTS :

Birth Certificate

Affidavit of Legitimating/AUSF (RA 9255)

Affidavit of Acknowledgment/Admission of Paternity

Certificate of Marriage

Community Tax Certificate (CEDULA)

II.C.7 Issuance of Legal Instruments


Division : Registration Division (Registration of Legal Instrument)


Division

Chief : Ms. Elizabeth B. Candia

Department Head :


Contact Number :

(088) 813-5816

Service Description

Legal Instruments are sworn statements in a form of affidavit which affect the civil status of persons. These acts are executed without an order from the court. Affidavit of Acknowledgment is accomplished if the child is illegitimate and was born before August 03, 1988. Affidavit of Paternity or Affidavit to Use the Surname of the Father (AUSF) is to be filled up by the father if the child is illegitimate and born on or after August 03, 1988. An illegitimate child can use the surname of the father if the admission of paternity is properly filled up in accordance with the provisions of Republic Act 9255 (AUSF). As provided by Republic Act 3753,

acknowledgment and legitimating shall be

recorded in the registry legal instruments.


88


STEPS APPLICANT / CLIENT Civil Registrar’s Office DURAT

ION PERSON-IN-

CHARGE FEES FORMS

1 Present required supporting documents to incharge personnel

Review and examine the supporting documents as to completeness & correctness of data

Carmelito S. delos

Santos

Research the document in the register of books

Prepare all the documents/affidavits for signature by the client.

5 mins. Carmelito S. delos

Santos

2 Pay Certification Fee at the Treasurer’s Office

Instruct the client to pay the amount of P 70.00 at the City Treasurer's Office (CTO) and present Official receipt to assigned CCR personnel for record.

Carmelito S. delos

Santos

Prepare amended certificate with annotation by assigned clerk.

10 mins.

Carmelito S. delos Santos

Verify entries as to correctness and accuracy by the division head for signature by the CCRO.

10 mins.

CCRO Priscilla Tilanduca/Elizabet

h B. Candia

3 Receive Document

Segregate & release the registered document to the client.

5 mins. Carmelito S. delos

Santos

For inquiries and complaints please contact: Jully G. Corrigedor 088 813-5816


89

SKETCH MAP


SERVICE SCHEDULE : Ambulance Transport/Blood Assistance Mondays to Sundays (24/7)

` Anti-Rabies Vaccines and Medical Assitance

Mondays to Fridays 8:00 am-5:00 pm)


TOTAL FEES : None

REQUIREMENTS : Doctor’s Prescription (Medical Assistance)

Doctor’s Request (Blood Assistance)

Hospital/Doctor’s Referral (Ambulance Assistance)

Valid ID



For Ambulance Assistance

STEPS Applicant /Client City Mayor’s office Activity DURATION RESPONSIBLE

PERSON

1.

Proceed to the City

Mayor’s Office

Community Affairs

Section and present


Receive and make

Assessment of the




2 minutes

Ms. Everlita S.

Rubillos

Ms. Fruitelyn Z.

II.D.1

Emergency Assistance (Ambulance, Anti-

Rabies,Medicine, Blood)




Division

Chief :

Department Head :

Ignacio W. Zubiri City Mayor

Contact Number :

Service Description

To provide free ambulance transport to the constituents of Malaybalay even neighbouring town & municipality provided they serve their own fuel


90


to avail.

services. Vicente

2.

Request client to fill up

the Assistance

Information Sheet

Interview and records

important information.

2 minutes

Ms. Everlita S.

Rubillos

Ms. Fruitelyn Z.

Vicente

3. Wait for Advice

Coordinate with 117 for

patient’s

information/important data

and for the availability of

the Ambulance.

Advise 117 to cater

ambulance transport

request.

2 minutes

Ms. Everlita S.

Rubillos

Ms. Fruitelyn Z.

Vicente

Total Processing Time 6 minutes

FOR MEDICINE/BLOOD/ANTI-RABIES ASSISTANCE

STEP

S

Applicant /Client City Mayor’s office

Activity

Duration

Of Activity

Responsible Person

1.

Proceed to the City

Mayor’s Office

Community Affairs

Section and present



to avail.

Receive and make

Assessment of the




services.

2 minutes

Ms. Everlita S.

Rubillos

Ms. Fruitelyn Z.

Vicente

2.

Request client to fill up

the Assistance

Information Sheet

Interview and records

important information.

2 minutes

Ms. Everlita S.

Rubillos

Ms. Fruitelyn Z.

Vicente

3.

Obtain Referral Slip

from the Community

Affairs Section to be

presented to the City

Health Office.

Issuance of Referral Slip to

Clients for the requested

service to be presented to

CHO for Blood and Anti-

Rabies Assistance.

Referral to accredited

Pharmacy for Medicine

assistance.

2 minutes

Ms. Everlita S.

Rubillos

Ms. Fruitelyn Z.

Vicente


91

SKETCH MAP



TOTAL PROCESSING TIME: 10 Minutes TOTAL FEES : 5 days if above P2,500 &

2 days below P2,500

REQUIREMENTS :

Letter from requesting party

Hospital Bill / Statement of Account

Doctor’s Request (Laboratory)

Death Certificate (Burial/Funeral Assistance)

Valid ID of both Patient and Representative


II.D.2

Financial Assistance (Medical Bill/Medical Treatment,

Hospital Bill/Hospitalization Expense/ Laboratory Expense –

Ultra-Sound, X-ray, MRI), Transportation Expense/ Burial/Funeral Expense)




Division Chief :

Department

Head :

Ignacio W. Zubiri

City Mayor

Contact Number :

Service Description

Make available sustain primary medical

care and essential support services for

those who do not have sufficient healthcare

coverage or financial resources to cover

their medical care, Burial/Funeral expenses

and other related needs.


92


STEP

S

Applicant /Client City Mayor’s office

Activity

Duration

Of Activity

Responsible Person

1.

Proceed to the City

Mayor’s Office

Community Affairs

Section and present



to avail.

Receive and make

Assessment of the




services.

2 minutes

Ms. Judith C. Aguilar

Ms. Rowena V.

Bautista

2.

Proceed to the Office of

the Local Chief

Executive / City Mayor

and present

requirements for

approval and request for

budget.

Direct clients to the LCE for

approval and budget

allocation.

5 minutes


Ms. Rowena V.

Bautista

3.

Present the approved

documents to the

Community Affairs

Section and obtain Route

Slip.

Conduct initial interview,

data collection, recording

and issuance of Route Slip

to CSWDO for final

interview.

Direct client to proceed to

the City Social Welfare and

Development Office.

3 minutes


Ms.Rowena V. Bautista

For inquiries and complaints please contact Ms. Judith C. Aguilar


93

SKETCH MAP





REQUIREMENTS : Barangay Clearance

Police Clearance

Judge Clearance

Prosecutor’s Clearance

Official Receipt issued by the City Treasurer’s Office


STEPS Applicant /Client City Mayor’s office

Activity

Duration

Of

Activity

Responsible

Person

Amount/

Fees

Forms

1.

Proceed to the City

Mayor’s Office

Community Affairs

Section and present



to avail.

Receive and make

Assessment of the




services.

2 minutes

Ms. Estrella

P. Paje

II.D.3

OTHER REQUESTS, PERMITS AND

CLEARANCES


Division : Permits & Licenses Section


Division Chief :

Department Head :

Ignacio W. Zubiri City Mayor

Contact

Number :

Service Description

Provide assistance to clients requesting for official authorization and certification from the Local Government Unit.


94

2.

Proceed to the City

Treasurer’s Office and

pay the amount

indicated

Direct client to make

payments/fees to the City

Treasurer’s Office.

2 minutes

Ms.Estrella

P. Paje

P 10.00

3

Present Official

Receipt to the

Community Affairs

Section for issuance of

Permits/Clearances/

Approved Requests

Preparation, approval and

issuance of permits,

clearances and approved

request.

3 minutes

Ms.Estrella

P. Paje

SKETCH MAP



TOTAL PROCESSING TIME: 3 hours

TOTAL FEES : Burial Permit = Php 100.00

Leasehold for Classification Type

Columbarium = Php 3,000.00

Niches = Php 500.00

II.D.4 Public Cemetery services


Division : Enterprise Division


Division Chief :

Mr. Christopher L. Timones

Department Head :


Contact

Number : (088)-813-4759

Service Description

CEEDMO aim to provide low-cost burial

services to its concerned clientele within the

poblacion of the City of Malaybalay


95

REQUIREMENTS :


Duly Registered Death Certificate

Burial Permit


For inquiries and complaints please contact: Ms. Dioscora R. Niere - (088)-813-4759


Duration of

Activity

Person in-

charge Fees Form

1 Secure list of Requirements and submit all requirements to Revenue Collection Section

Receive and evaluate all accomplished requirements


2 Pay Burial Fee and leasehold Fee

Issue Official Receipt to client


Burial Fee Php 100.00 Leasehold 3,000.00

3 Attend brief orientation on City Memorial Park (CMP) Rules and Regulation. Sign CMP Contract

Conduct brief orientation and present CPM Contract for client’s signature and ask for the schedule date of burial service

10 minutes Gabriel Arellano

END OF TRANSACTION


96

SKETCH MAP

CLIENT GROUP : New

Business Permit Applicants

SERVICE SCHEDULE :

Monday - Friday (8:00 am-5:00 pm)

TOTAL PROCESSING TIME: 48 Minutes for ECPs and ECAs

23 Minutes for Non-ECPs/Non-ECAs

TOTAL FEES : None

REQUIREMENTS :

ESWM Certification

Proof of Payment if issued with citation ticket (if applicable) "For Environmental Critical

Project (ECPs)/Project within Environmental

Critical Areas (ECAs):"

Permit to Operate

Discharge Permit

ECC/CNC

Environmental Management Plan

Proof of Payment of Environmental Monitoring Fund

Self-monitoring Report

II.E.1

Issuance City ENRO's Endorsement for Business

Permit Application

Department : City Environment & Natural Resources Office

Division : Environmental Management Division

Location : City Hall Compound, Malaybalay City

Division

Chief :

Mr. Kris Guerrero B.

Tabernero

Department Head :

Ms. Anita Fernandez

Contact Number :

0917-411-2855

Service Description

To safeguard the environmental quality of the city, this service is provided to ensure and to assist actions of industries, business sector, and the communities in the pollution prevention, clean production, waste minimization, soil and water conservation and wise resource management by complying to the existing regulatory requirements, rules, laws, policies and guidelines as set by the DENR, the LGU itself and other regulating bodies before the issuance of business permit and permit to operate.


97


STEP APPLICANT

/CLIENT CITY ENR OFFICE

ACTIVITY

DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1 Applicants submit documents

1 min.

Tabernero. K.G. Maldepeña. R. Baluran, J.P. Baluran, A. Martir, J.J

None

Verification & review of documents: For ECP & ECA For Non-ECP/Non-ECA

20 mins. 5 mins.

Tabernero None

2 Applicants pay Certification Fee at the CTO

5 mins. CTO 100.00

Preparation of Environmental Certification

1 min.


Certification forwarded to the City ENR Officer for signature

3 mins.


None

3

Obtain copy of Environmental certification

Releasing of Certification

1 min.


None

TOTAL PROCESSING TIME:

36 mins.

For inquiries and complaints please contact: Mr. Kris Guerrero B. Tabernero @ 0917-411-

2855


98

SKETCH MAP

CLIENT GROUP : New Business Permit Applicants


TOTAL PROCESSING TIME: 49 Minutes

TOTAL FEES : P50.00 (Proposed)

REQUIREMENTS : Business Application Form


THE SERVICE :

STEP APPLICANT

/CLIENT CITY ENR OFFICE

ACTIVITY

DURATION OF

ACTIVITY

RESPONSIBLE PERSON

FEES FORM

1 Applicants fill-up registration form

2 mins.

Tabernero. K.G. Maldepeña. R. Baluran, J.P. Baluran, A. Martir, J.J.

None

Registration form

2

Applicants undergo ESWM Orientation/Briefing

Conduct ESWM Orientation/Briefing

15 mins.

Tabernero. K.G. Maldepeña. R. Baluran, J.P. Baluran, A. Martir, J.J.

None

3 Applicants pay Certification Fee

5 mins. CTO 50.00

II.E.2 Issuance of ESWM Certification

Department : City Environment & Natural Resources Office

Division : Environmental Management Division

Location : City Hall Compound, Malaybalay City

Division

Chief :

Mr. Kris Guerrero B.

Tabernero

Department Head :

Ms. Anita Fernandez

Contact Number :

0917-411-2855

Service Description

City Ordinance No. 662 requires owners and operators of business and commercial establishments in the city to undergo orientation on solid waste management prior to the issuance of business permit and license to operate. As a requirement, the City ENRO issues ESWM Certification to new business permit applicants as proof of compliance before the approval of their business permits.


99

at the CTO

Preparation of ESWM Certification

1 min.


None

Certification forwarded to the City ENR Officer for signature

3 mins.


None

4

Obtain copy of ESWM certification

Releasing of Certification

1 min.


None

TOTAL PROCESSING TIME:

27 mins.

For inquiries and complaints please contact: Mr. Kris Guerrero B. Tabernero @ 0917-411-2855

PERFORMANCE

PLEDGE

- always available during

office hours

- at all times provide

adequate and relevant

information

- keep client comfortable and at home

- keen and sensitive to feedback

- apply the rules with consistency

- abide the wearing of proper uniform and


100

identification

- service with integrity

- show appropriate behavior and

Professionalism

- accord equal treatment to all Clients

- “ Aksyon Agad” to clients

Complaints

- prompt and timely

- polite and courteous

P A S A K A Malaybalay !

We are committed to deliver prompt and honest service to the best

of our capabilities and to follow the

Citizen’s Charter Manual

ROLAND F. DETICIO ROMEO R. LAPECIROS JR. MARILOU P. SINUES HERCULANO S. RONOLO

Vice Mayor Executive Assistant-OIC Secretary to the SP City Administrator

MARIA ANITA L. FERNANDEZ ARLENE A. HO

ATTY. JULIUS G. BARROSO ENGR. ADRIAN R. GAMBOA

CENRO City Budget Office City Legal Office CPDO

BENITO O. LUGTU

DR. DENNIS P. SANGALANG

MAGNOLIA O. IMPROGO REMEDIOS R. SARZUELO

City Assessor's Office City Health Office CHRMO City Agriculture's Office


101

ROGELIO R. MARTE VIRGINIA I. FLORES PRISCILLA G. TILANDUCA

ELPIDIO C. SUMANDURAN JR.

City Treasurer's Office CSWD City Civil Registrar's

Office City Engineer's office

DR. MICHELE C. MIQUIABAS CARLITO R. JUAREZ TEOTIMO A. TALATALA MA. MAIDA D. APOSTOL

City Veterinary's Office City Accountant's Office CGSO DILG

IGNACIO W. ZUBIRI

City Mayor

Annex A

CUSTOMER FEEDBACK FORM

(English)

We’re glad you visited our office and availed of our services. We are always willing to serve you the best

we can. Please answer the questions related to your visit:

Name: __________________________________ Address: __________________________________ Department/Office Visited: __________________________________ Service Availed: __________________________________ QUESTIONS:

OUR OFFICE Yes No 1. Is the office easy to locate? 2. Is the office clean and orderly? 3. Did you feel comfortable? 4. Was there a long waiting line of customers? 5. Was there an appropriate signage of direction? 6. Was there available and clean CR? 7. Were there available chairs in the office?


102

8. Was there available TV while waiting for your turn?

OUR FRONTLINERS 9. Was the employee-in-charge available? 10. Is the employee-in-charge knowledgeable? 11. Is the employee-in-charge accommodating? 12. Were your needs attended to promptly? 13. Were you made to wait long? 14. Was the employee-in-charge wearing proper office uniform and ID?

REQUIREMENTS 15. Were you made aware of the requirements? 16. Was there so many additional requirements? 17. Were you given proper information on how to get requirements? 18. Were you made aware of the fees you will pay?

OUR OFFICERS 19. Were the authorized official/s available? 20. Did it take him/them long to sign the document?

OTHER INFORMATION 21. Is the document needed available? 22. Is the document well-organized? 23. Is the data complete? 24. Is data relevant to your request? 25. Are instructions clear, brief and concise? OTHER COMMENTS/SUGGESTIONS: __________________________________________________________________________________________________________________________________________________________________

CUSTOMER FEEDBACK FORM

(Visayan)

Malipayon ug mapasalamaton kami sa imong pagbisita sa opisina alang sa serbisyong imong gikinahanglan.

Sa tuyo nga mapalambo pa ang among pagserbisyo sa publiko, palihug sa pagtubag ning mosunod nga mga

pangutana.

Ngalan: __________________________________ Pinuy-anan: __________________________________ Opisina nga Gibisitahan: __________________________________ Gikuha nga Serbisyo: __________________________________

MGA PANGUTANA:

ANG OPISINA Yes No 1. Sayon ra ba pangitaon ang opisina? 2. Limpyo ug hapsay ba ang opisina? 3. Hamugaway ba ang imong paminaw sa opisina? 4. Taas ba ang linya sa mga kliyente? 5. Naa ba’y sakto nga karatola kung asa ka padulong? 6. Naa ba’y limpyo ug komportable nga kasilyas? 7. Naa ba’y igo nga lingkuranan sa opisina? 8. Naa ba’y telebisyon sa opisina samtang nagpaabot ka sa imong torno?

ANG EMPLEYADO


103

9. Naa ba kanunay ang empleyado nga motubag sa imong panginahanglan? 10. Manggialamon ba ang empleyado nga nag-atiman kanimo? 11. Maabi-abihon ba ang empleyado nga nag-atiman kanimo? 12. Giaksyonan ba dayon ang imong gikinahanglan? 13. Gipahulat ka ba ug dugay? 14. Nagsu 15. -ob ba ang mga empleyado sa uniporme o sapot pang-opisina ug

ID/nametag?

MGA REKISETOS? 16. Gipahibalo ka ba sa mga rekisetos? 17. Daghan ba ug mga rekisetos ang opisina? 18. Gipahibalo ka ba unsaon pagkuha sa mga rekisetos? 19. Gipahibalo ka ba sa saktong balayronon?

ANGOPISYAL 20. Naa ba kanunay ang opisyal nga imong gipangita? 21. Dugay ba ang imong paghulat sa pagpirma sa dokumento? 22. Nagpa-importante ba siya?

UBANG IMPORMASYON 23. Naa ba kanunay ang mga dokumento nga imong gikinahanglan? 24. Han-ay ba ang mga dokumento? 25. Kumpleto ba ang mga impormasyon sa dokumento? 26. Nahitukma ba sa imong gikinahanglan ang mga impormasyon? 27. Klaro ug sayon ba ang mga giya?

UBAN PANG SUGYOT/KOMENTARYO ______________________________________________________________________ ______________________________________________________________________

Annex B Executive Order

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