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N A T I O N A L P O L I C E C O M M I S S I O N
NATIONAL POLICE COMMISSION
CCiittiizzeenn’’ss CChhaarrtteerr
Table of Contents
I. Messages II. Introduction III. Vision and Mission Statements IV. NAPOLCOM Pledge V. List of Frontline Services VI. Part 1: Central Office Issuance of Certificate of NAPOLCOM Eligibility 1 Verification of Examination Result 2 Authentication of Police Eligibility (Walk-in) 3 Authentication of Police Eligibility (Thru Mail) 4 Filing of Administrative Complaint 5 Issuance/Authentication of NAPOLCOM Clearance 6 Review and Evaluation of Claims Prior to Payment 7 of Pension (Total Permanent Physical Disability) Review and Evaluation of Claims Prior to Payment 9 of Pension (Death Benefits) Payment of Police Benefits 11 Payment/Refund of Scholarship Benefits 13 VII. Part 2: Regional Offices Processing of Application for Entrance Examination 14 Processing of Application for Promotional Examination 15 Processing of Application for Height Waiver for 16 Indigenous Peoples (IPs) Payment of Permanent Disability and Death Benefit 17 Claims
Processing of Application for Scholarship of Children 18 of PNP Members Killed or Permanently Incapacitated While in the Performance of Duty Processing of Application for Payment/Reimbursement 19 of Scholarship Grant Issuance of NAPOLCOM Certificate of Pending/ 20 No Pending Case Authentication of Police Eligibility 21 VIII. Feedback Form 22 IX. Feedback and Redress Mechanism 26 Anti-Fixer Campaign 27
XI. Our Organization 28
Table of Contents
MMEESSSSAAGGEESS
Republic Act No. 9485, otherwise known as the Anti-Red
Tape Act of 2007 was enacted with the end in view of eradicating
red tape in the operation of all government agencies.
It is with great pride that the National Police Commission
(NAPOLCOM) as an agency tasked to exercise administrative
control and supervision over the Philippine National Police (PNP)
has crafted its own Citizen’s Charter which embodies the step by
step procedures, requirements, timelines and costs of delivering its
services.
The simplified procedures of frontline services will pave way
to the eradication of bureaucratic red tape that will help fight
against graft and corruption thus, assure the public of the quality of
services they are entitled to.
More Power and God Bless.
Message
i
Message
This handbook presents simplified standards of the
Commission in the delivery of its services. It contains various steps
and procedures including the duration within which to complete
specific transaction of all the frontline services of the agency.
This is prepared and written for all the NAPOLCOM personnel,
its principal clientele, the Philippine National Police and the public
for the purpose of promoting transparency in transacting business
in each of the offices of the Commission thereby establishing an
effective and graft-free agency.
It is therefore enjoined that all employees should be familiar
with the contents of this Handbook as they perform their duties and
functions as public servants.
EDUARDO U. ESCUETA
Commissioner
Vice Chairman/Executive Officer
ii
IINNTTRROODDUUCCTTIIOONN
The Philippine Constitution provides that:
“The state shall maintain honesty and integrity in
the public service and take positive and effective
measures against graft and corruption.”
Article II, Section 27
To fulfill the aforementioned provision, Republic Act No. 9485,
otherwise known as the Anti-Red Tape Act of 2007, was enacted on
June 2, 2007 aimed at eradicating red tape in the operation of all
government agencies to maintain honesty and responsibility
among its public officials and employees and take appropriate
measures to promote transparency in transacting with the
public, which shall include a program for the adoption of simplified
procedures that will expedite transactions in government.
In support to this program, the National Police Commission
established mechanisms to ensure the effective and uninterrupted
delivery of its frontline services, thus the NAPOLCOM Citizen’s
Charter.
Introduction
VVIISSIIOONN AANNDD MMIISSSSIIOONN
SSTTAATTEEMMEENNTTSS
iii
VISION
“We envision the National Police Commission as a highly
dynamic, committed and responsive administering and controlling
body of a highly professional, competent, disciplined, credible and
trustworthy PNP”
MISSION
“To administer and control the PNP with the end in view of
establishing and maintaining a highly professional, competent,
disciplined, credible and trustworthy PNP”
Vision and Mission Statements
iv
IV
NNAAPPOOLLCCOOMM
PPLLEEDDGGEE
With the guidance of the Almighty, we do hereby solemnly swear to:
N urture excellence and professionalism;
A dhere to the values of honesty, integrity and esprit d’ corps;
P rovide efficient, effective and responsive service;
O bey and respect the rule of law;
L isten to client concerns;
C ommit ourselves to the principles of transparency and accountability;
O versee the implementation of the Commission’s policies and programs for
the PNP;
M old a civilian police organization that promotes community welfare.
NAPOLCOM Pledge
v
LLIISSTT OOFF FFRROONNTTLLIINNEE
SSEERRVVIICCEESS
((CCEENNTTRRAALL OOFFFFIICCEE))
Type of Frontline Services
Concerned Office
Fees
Processing Time under Normal Circumstances
1. Issuance of
Certificate of NAPOLCOM Eligibility
Personnel & Administrative Service (PAS)
P150.00 Php 200 if with corrections or typographical errors committed by the examinees
12 minutes
2.Verification of Examination Result
8 minutes
3.Authentication of Police Eligibility
Walk-In
Thru Mail
Examination Division, PAS Examination Division, PAS
Php 50.00 per copy
13 minutes 25 days
4. Filing and Prosecution of Administrative Complaint
Investigation Division, IMIS
10 days
5. Issuance and Authentication of NAPOLCOM Clearance
Case Management Division, LAS
Php 150.00 per copy plus Php 50.00 per additional copy
25 minutes
List of Frontline Services (Central Office)
vi
Type of Frontline Services
Concerned Office
Fees
Processing Time under Normal Circumstances
6. Review and Evaluation of Supporting Documents Claims Prior to Payment of Pension
Total Permanent
Physical Disability
Legal Affairs Service (LAS) & Personnel and Administrative Service (PAS)
15 minutes (processing time of action by Regional Offices not included).
Death Benefits Legal Affairs Service (LAS) &
Financial Service (FS)
15 minutes (processing time of action by Regional Offices not included)
7. Payment of Police Benefits
Financial Service (FS)
1 hour and 8 minutes
8. Payment/Refund of Scholarships Benefits
Financial Service (FS); Office of the Deputy Executive Officer (ODEO) & Office of the Vice Chair and Executive Officer (OVCEO)
2 days
List of Frontline Services (Central Office)
vii
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CCEENNTTRRAALL OOFFFFIICCEE
Step Applicant/
Client Agency Action
Office/ OPR
Location Fees Duration
1
Register at the Security Guard’s counter
Direct client to proceed to the Examining Division
Custodial Unit
Ground Flr.
1 min.
2
Secure and Fill-out request Form
Verify name of examinee from the master list of examinees
Certification. Section. Exam. Div, PAS
5th Flr.
PHP150 - PHP 200 – if with corrections on typographical errors committed by the examinee
3 mins.
3
Pay to Cashier
Issue official receipt (OR)
Collecting Officer, Cash Section
Ground Flr.
Certification. Section, Exam. Div, PAS
5 mins.
4
Submit OR and request form.
Prepare and Release Cert. of Eligibility
Certification. Section. Exam. Div, PAS
5th Flr.
2 mins.
5
Sign in the logbook and receive certificate of eligibility
Certification. Section. Exam. Div, PAS
5th Flr.
1 mins.
End of Transaction
ISSUANCE OF CERTIFICATE OF NAPOLCOM ELIGIBILITY
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
Passers of the NAPOLCOM Entrance and Promotional Examinations or their authorized representative(s)
Requirements
Two (2) valid Identification Cards and Authorization if applicable
How to Avail of the Service
Central Office 1
Step Applicant/
Client Agency Action
Office/ OPR
Location Fees Duration
1 Register at the Security Guard’s Counter
Direct client to proceed to the Examining Division
Custodial Unit Ground Flr.
1 min.
2 Secure and Submit properly filled out verification slip including the requirements
Verify name of examinee from the master list of Passed/ Failed examinees
Adm Officer and Adm. Asst., Certification Section and Test Specialist and Test Tech., Test Dev. and Rating Sec., Exam. Div, PAS
5th Flr. 1 min.
3 Show the verification slip
Release the verified examination result
Adm Officer and Adm. Asst, Cert. Sec. and Test Specialist and Test Tech., Test Dev. and Rating Sec, Exam. Div, PAS
5th Flr. 3 mins
4 Retrieve the presented requirements
Adm Officer and Adm. Asst Cert. Sec. and Test Specialist and Test Tech., Test Dev. and Rating Sec, Exam. Div, PAS
5th Flr. 3 mins.
End of Transaction
VERIFICATION OF EXAMINATION RESULT
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
Examinees or their authorized representative(s)
Requirements
Two (2) valid Identification Cards and Authorization if applicable
How to Avail of the Service
Central Office 2
Step
Applicant/ Client
Agency Action Office/
OPR Location Fees Duration
1 Register at the Security Guard’s counter
Direct client to proceed to the Examining Division
Custodial Unit Ground Flr.
1 min.
2 Present Original or photocopy of Report of Rating
Verify and validated the report of Rating or Certificate of Eligibility for the Master List of Successful Examinees
Certification Section, Exam. Div, PAS
5th Flr. Php 50 per copy 3 mins.
3 Pay to Cashier Issue official receipt
Collecting Officer, Cash Section
2 mins.
4 Present required documents and OR
Stamp and sign the photocopies of Report of Rating
Div. Chief or Asst. Div. Chief, Exam. Div., PAS
5th Flr. 1-5 mins (depending on the no. of copies requested)
5 Release the Report of Rating or Cert. of eligibility
Certification Section, Exam. Div, PAS
5th Flr. 2 mins.
6 Receive the authentica-ted copy /copies of Certificates of Eligibility
Certification Section, Exam. Div, PAS
5th Flr.
End of Transaction
AUTHENTICATION OF POLICE ELIGIBILITY (Walk-In)
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
Passers of the NAPOLCOM Entrance or Promotional Examinations or their authorized representative
Requirements
Original or photo copy of Certificate of Eligibility
Two (2) valid Identification Cards and Authorization if applicable
How to Avail of the Service
Central Office 3
Step Applicant/
Client
Agency Action Office/ OPR
Location Fees Duration
1 Request for authentication from NAPOLCOM ROs, CSC, FO, PNP and other gov’t. agencies
Verify and Validate the Certificate of Eligibility from the Master List of Successful Examinees
Certification Section, Exam. Div, PAS
5th Flr. 5 days
2 Prepare letter of Confirmation
Cert. Sec. Exam. Div,PAS
5th Flr. 5 days
3 Initial or sign letter of confirmation
Adm Officer V Supervising Adm.Officer, Chief Admin Officer, Dir II and III, ADEO VCEO
5th Flr., 3rd Flr 2nd Flr.
10-15 days
4 Release confirmation letter to concerned parties or forward the said document to the Records Section for mailing
Cert. Sec. Exam. Div/ Records Section, PAS
5th Flr. or Basement
10 mins.
End of Transaction
AUTHENTICATION OF POLICE ELIGIBILITY (Thru Mail)
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service: Passers of the NAPOLCOM Entrance or Promotional Examinations
Requirements
Two (2) valid Identification Cards and Authorization if applicable
How to Avail of the Service
Central Office 4
Step Applicant/
Client
Agency Action Office / OPR Location Fees Duration
1 Register at the Security Guard’s Counter
Direct client to proceed to Inspection, Monitoring and Investigation Division, (IMIS)
Custodial Unit Ground Flr.
1 min.
2 Proceed to Investigation Division, IMIS
Interview and inform complainant whether or not the complaint is within the jurisdiction of the Commission
Chief, Investigation Div., IMIS
Ground Flr.
20 mins.
3 Proceed to Designated Investigator
Assist in the preparation/filing of Affidavit-complaint and other documents, if necessary
Special Investigator, Investigation Div
Ground Flr.
1 hour per sworn statement per person
4 Assign the case to the investigator for pre-charge evaluation
Chief, Investigation Division
Ground Flr.
1 min.
5 If there is a finding of probable cause recommend filing of administrative complaint; or If there is no finding of probable cause prepare resolution recommending dismissal of complaint for approval of the Commission en banc
Special. Investigator
Ground Flr.
10 days
6 If found that the complaint has probable cause, file a case for Summary Dismissal
Investigation Div., IMIS
Ground Flr.
10 mins.
End of Transaction
FILING OF ADMINISTRATIVE COMPLAINT
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
Natural or juridical persons who have complaints against Policemen
Requirements:
Sworn Statement, Complaint-Affidavit, Certificate of Non-Forum Shopping and other documents relative to the case such as medical certificate, birth certificate, etc.
How to Avail of the Service
Central Office 5
Step Applicant/
Client
Agency Action Office/ OPR
Location Fees Duration
1 Register at the Security Guard’s counter
Direct client to proceed to the Cashier
Custodial Unit Ground Flr.
1 min.
2 Proceed to cashier for payment
Receive payment and issue receipt
Cash Section Ground Flr., PAS
PHP150/ copy plus PHP50/ add’l copy
5 mins.
3 Proceed to 4th Flr., Show receipt of payment
Issue request form Assigned personnel
4th Flr., beside Hearing Rooms
1 min.
4 Accomplish request form
Receive accomplished request form
Assigned personnel
4th Flr., beside Hearing Rooms
Depends upon how fast client accomplish the form
5 Stamp date within which to claim clearance
Assigned personnel
4th Flr., beside Hearing Rooms
1 min.
6 Check Case docket to verify if there is pending case
Assigned personnel of NCR RAB, NAB
4th Flr. 5 mins.
7 Proceed to the Legal Affairs Service and get clearance on the date indicated in the claim stub
Print clearance Affix dry seal
Case Manage ment Div
LAS, 3rd Flr
5 mins.
For authentication of clearance follow the above procedure and
8 Present photo copy of clearance and receive authenti- cated copy of clearance
Issue authenticated clearance
Case Manage-ment Div
LAS, 3rd Flr
2 min.
End of Transaction
ISSUANCE / AUTHENTICATION OF NAPOLCOM CLEARANCE
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
Uniformed PNP members applying for promotion or retirement
Requirements
Clearance Issued by the NAB and RAB, Clearance issued by Regional Office
How to Avail of the Service
6 Central Office
REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (TOTAL PERMANENT PHYSICAL DISABILITY)
Who May Avail of the Service
Uniformed PNP members applying for Total Permanent Physical Disability Requirements
Copy of the following:
1. Letter application of claimant 2. Recommendation for TPPD of a disabled PNP member by the PNP Chief or his
duly authorized representative 3. Duly authenticated Service Record 4. Certification from the appropriate medical officer that the PNP member is unfit
to further perform the duties of his office 5. Detailed Investigation Report from Chief of Police or immediate
superior/supervisor, as to the cause and extent of the disability 6. Certified true copy of latest appointment 7. Certificate of clearance from money and property accountability 8. Official receipts duly dated and numbered representing medical, hospital and
doctors fees, if any incurred on account of service connected ailment 9. Certificate of no pending case from RAB 10. Latest payslip or certificate of last payment 11. Absorption Order 12. Special Order indicating adjustment in rank and salary 13. Complete clinical/hospitalization records
7
Central Office 7
Central Office 8
How to Avail of the Service
Step
Applicant/ Client
Agency Action Office /OPR
Location Fees Duration
1 Submit claim folder with endorsement of application by DPRM
Review and evaluate claim folder
LAS, Claims Section 3rd Flr. 30 min.
2 Indorse Claim folder to Regional Office concerned
LAS, Claims Section 3rd Flr.
3
Investigate Claim and prepare Report of Investigation
Regional Office Concerned
Within one (1) month from receipt of claim folder with complete requirement
4 Adjudicate Claim Regional Office Concerned
5 Pay gratuity and expenses for medical fees.
Regional Office Concerned
One (1) week from receipt of report of investigation
6 Indorse claim folder to C.O. for payment of pension
Regional Office Concerned
3rd Flr. 30 min.
7 Review claim folder and Payment of pension
Financial Section 4th Flr.
End of Transaction
Procedure depends on the completeness of documents submitted
Payment depends upon availability of funds on a first in first out basis
8
REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (DEATH BENEFITS)
Schedule of Availability of Service Monday-Friday 7:30 AM – 5:30 PM
Who May Avail of the Service: Surviving spouse/Heirs of PNP members who died in line of duty because of service-
connected ailments Requirements:
1. Letter application of claimant 2. Duly authenticated Service Record
3. Detailed Investigation Report from Chief of Police or immediate superior
/supervisor as to the circumstances or cause of death
4. Certified true copy of latest attested appointment
5. Certification of Clearance from Money and Property Accountability
6. Official Receipts duly dated and numbered representing medical, hospital and doctors fees, if any, where incurred on account of service connected death
7. Certificate of No Pending Case from RAB
8. Latest payslip or Certification of Last Payment
9. Absorption Order
10. Special Order (SO) indicating adjustment in rank and salary
11. Complete clinical and hospitalization records
12. Original NSO copy of Death Certificate
13. Original NSO copy of Marriage Certificate
14. Proof of surviving legal heirs, if claimant is other than surviving spouse.
If claimants are minors, Letter of guardianship 9
Central Office 9
How to Avail of the Service
Step Applicant/
Client Agency Action
Office /OPR
Location Fees Duration
1 Apply to avail of Death Benefit
Evaluate claim Concerned Reg’l Office
2 Review and evaluate claim by Compensation Rater
LAS, Claims Section 3rd Flr. 30 min.
3 Indorse claim folder to the concerned Regional Office
LAS, Claims Section 3rd Flr. 15 min.
4
Adjudicate Claim Concerned Reg’l Office
5 Payment of gratuity, burial and medical expenses
Concerned Reg’l Office
6 Review and draft brief for payment of pension
LAS, Claims Section 3rd Flr. 30 min.
7 Payment of pension Financial Section 4th Flr.
End of Transaction
Procedure depends on the completeness of documents submitted
Payment depends upon availability of funds on a first in first out basis
Central Office
Central Office 10
Step Applicant/
Client Agency Action
Office /OPR
Location Fees
(In Php) Duration
1 Verify status of Claim
Verify claim as to: Completeness and
authenticity of Supporting Documents
Date of receipt of
claim to determine schedule of payment (first in first out policy)
Inform claimant as to schedule of payment
PNP Welfare Benefit Unit, Financial Service (FS)
FS, 4th Flr.
10 min.
2 For claimants whose claims are already scheduled for payment, verify from data base if check is already available
PNP Welfare Benefits Unit, FS
FS, 4th Flr. 5 min.
To avail of Pensioner’s ID:
3
a. Pay fee for ID
Issue OR Cash Sec., PAS Ground Flr.
100.00 1 min.
b. Proceed to IMIS
Assist in the finer printing and taking of specimen signature of claimant
IMIS Ground Flr.
15 min.
PAYMENT OF POLICE BENEFITS
Schedule of Availability of Service
Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with special power of attorney
Requirements
Adjudication Order, Identification Cards (Pensioner or PNP)
How to Avail of the Service
Central Office 11
Step Applicant/
Client Agency Action
Office /OPR
Location Fees
(In Php) Duration
c. Secure ID In add’n to the OR, finger printing and specimen signature, FS requires the submission of 2 copies of 1”x1” picture and photo copy of 2 valid ID cards
PNPWBU, FS FS, 4th Flr.
15 min.
Prepare and assign ID number to pensioner or beneficiary
PNPWBU, FS FS, 4th Flr.
15 min.
Affix signature on the ID card
Dir. III, FS FS, 4th Flr.
1 min.
Issue the ID card after pensioner / beneficiary signs in the logbook
PNPWBU, FS FS, 4th Flr.
1 min.
4 Proceed to Cash Sec. release check if ready
Advise claimant to present pensioner’s ID Card for the release of check
Cash Sec., PAS Ground Flr. 5 min.
End of Transaction
Central Office
Central Office 12
PAYMENT/REFUND OF SCHOLARSHIP BENEFITS
Schedule of Availability of Service Monday-Friday 8:00 AM – 5:00 PM
Who May Avail of the Service:
Legitimate Children of Uniformed PNP Personnel Requirements
Any Valid Identification Cards How to Avail of the Service
Step Applicant/
Client Agency Action
Office /OPR
Location Fees Duration
1 Inquire from the PNP if check for payment/ refund of scholarship is ready for pick up.
PNP Welfare Benefits Unit, Financial Service (FS) and Cash Section, Personnel and Administrative Service (PAS)
FS, 4th Floor Ground Floor
30 mins. 2 hours
2 Prepare Disbursement Voucher (DV) and process claim
PNP Welfare Benefits Unit, FS
FS, 4th Floor 5 mins.
3 Prepare and sign check PAS, FS, Ofce. of Comr.
Ground, 4th and 2nd Floor
1 day
4 Verify status of claim
Advise claimant to pick up check at the Cash Section, PAS
PNPWBU, FS 4th. Floor 1 min.
5 Proceed to Cash Section, PAS to claim check
Release check Cash Section, PAS Ground Floor
5 mins.
Payment depends upon availability of funds on a first in first out basis
13
Central Office 13
RREEGGIIOONNAALL
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PROCESSING OF APPLICATION FOR ENTRANCE EXAMINATION
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. during filing period
Who may avail of the Service:
Civilian Filipino Citizen who meets the minimum requirements.
Requirements:
Fully Accomplished NAPOLCOM Form 1-A Index Card
Three (3) pieces 1x1 recent and identical colored pictures with white background and complete nametag
Two (2) legal size window envelopes with nine (P9.00) pesos worth of mailing stamps affixed
Transcript of Scholastic Records or Diploma from CHED accredited schools
Birth Certificate issued by the Local Civil Registrar (LCR) or by the main office of the National Statistics Office (NSO)
How to Avail of the Service
Step Applicant/
Client
Agency Action Office
/OPR
Location Fees Duration
1.
2. 3.
4.
Log in
Present needed documents for evaluation
Pay to cashier
Accomplish application Form 1-A and Index Card and submit to the service provider
Request and advise client to write name in the log book and proceed to concerned frontline service personnel Evaluate documents, measure height and if qualified, advise client to proceed to cashier
Receive payment and issue Official Receipt
Accept and evaluate application form and the required documents and if complete, issue corresponding admission slip
P400
2 min.
5 min.
3 min.
20 min.
End of Transaction
Regional Offices 14
PROCESSING OF APPLICATION FOR PROMOTIONAL EXAMINATION
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.
Who may avail of the Service:
PNP Members from the ranks of Police Officer, Police Inspector and Superintendent
Requirements:
Fully Accomplished NAPOLCOM Form 1-A Index Card
Certified True Copy of Original and Attested Appointment, PNP Absorption Order and General Order (for lateral entrants)
Certificate of Completion of Training
Service Record
Report of Rating/certification issued by the NAPOLCOM Central Office or CSC Certificate of Eligibility
For BSPS and BSPMA graduate, submit a photocopy of General Order and Certificate of Completion of Training.
How to Avail of the Service
Step Applicant/ Client
Agency Action Office /OPR
Location Fees Duration
1 2 3 4
Log in Present needed documents for evaluation Pay to Cashier Accomplish and submit application Form 1-A and Index Card submit to concern personnel
Request and advise client to write name in the log book & proceed to concerned frontline service personnel Evaluate documents presented, if qualified, direct applicant to proceed to Cashier Accept payment, issue official receipt and release Napolcom Form 1-A and Index card Accept and approve the application and advice applicant that the Notice of Admission will be sent thru mail
PO- P400 SPO - P450
P/Insp -P500
P/Supt-P600
3min.
5 min. 2 min. 10 min.
End of Transaction
Regional Offices 15
PROCESSING OF APPLICATION FOR HEIGHT WAIVER FOR INDIGENOUS PEOPLES (IPs)
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.
Who may avail of the Service: 1. Any civilian who wishes to avail of a height waiver as provided under Republic
Act 8371 and all other laws, decrees, rules and regulations, and other issuances of the Government.
Requirements:
Application Letter
2 copies Certificate of Confirmation (NCIP/OMA)
Information Index
Birth Certificate
College Diploma
How to Avail of the Service Step Applicant/
Client
Agency Action Office
/OPR
Location Fees Duration
1
2. 3
4
5
6
7
8
Log in
Submit documents for evaluation
Proceed and pay to cashier
Return to the Secretary HWC & present official receipt
Report for interview
Receive copy of the Resolution
Request and advise client to write name in the log book and proceed to designated Secretary of Height Waiver Committee (HWC) Evaluate documents and interview applicant
Receive payment and issue official receipt
Advise client that the notice of interview will be sent within 20 days
Inform client of the schedule of interview
Conduct of interview and deliberate
Prepare Resolution re: height waiver application
Sign resolution and forward Resolution to the Office of the Regional Director
Approve/disapprove resolution
Release copy of the resolution
P 100
3 min. 20 min. 5 min. 5 min.
30 min
10 min
10 min
5 min. 5 min.
End of Transaction
Regional Offices 16
PAYMENT OF PERMANENT DISABILITY AND DEATH BENEFIT CLAIMS Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. Who may avail of the Service:
Any PNP member with approved PTD claim adjudication and was notified that his/her check payment is ready
Surviving spouse or qualified dependents of a deceased PNP member approved adjudicated death benefit claim and were notified that their check payment is ready for release
Requirements:
2 pieces 1” x 1” ID picture
2 valid IDs
How to Avail of the Service
Step Applicant/
Client
Agency Action Office
/OPR
Location Fees Duration
1
2
3
4
5
6
Log in
Proceed to concerned personnel for proper validation of identity and finger printing
Proceed to C, TSD
Receive the check
Request and advise client to write name in the log book & proceed to concerned frontline service personnel
Validate identity and direct claimant to undergo finger printing
Prepare Order of Release Form
Validate the identity of claimant and recommend approval of the Order of Release Claim. Approve/Disapprove release order form. Release check
2 min..
30 min.
5 min.
5 min.
5 min.
3 min.
End of Transaction
Regional Offices 17
PROCESSING OF APPLICATION FOR SCHOLARSHIP OF CHILDREN OF PNP MEMBERS KILLED OR PERMANENTLY INCAPACITATED WHILE IN THE PERFORMANCE OF DUTY
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.
Who may avail of the Service:
Children of the PNP members killed in action or permanently incapacitated while in the performance of duty
Requirements: (3 copies of each of the following)
Letter of Application
Certified true copy of the NAPOLCOM Adjudication Award
Birth Certificate
Certificate Good Moral Character issued by the Bgy Captain and School Principal
Approved Registration/Enrollment Form
Enrollment Assessment/Statement of Account duly signed by the School Treasurer
How to Avail of the Service:
Step Applicant/
Client Agency Action Office
/OPR Location Fee Duration
1 2 3 4 5 6 7 8 9
Log in Submit application Submit for interview
Request and advise client to write name in the log book & proceed to concerned front line personnel Evaluate application and supporting documents Interview and brief applicants Forward application and supporting documents Receive and process documents Sign and recommend for approval/disapproval Approve/disapproves application Prepare and forward indorsement letter Send the approved application with complete supporting documents to NAPOLCOM Central Office for initial Payment
3 min.
1 hour
30 min.
5 min
3 hours 12 min. 30 minutes
End of Transaction
Regional Offices 18
PROCESSING OF APPLICATION FOR PAYMENT/REIMBURSEMENT OF SCHOLARSHIP GRANT
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.
Who may avail of the Service:
Children of the PNP members killed in action
Requirements:
Application Letter (reimbursement or direct payment)
Statement of Account (in case application is for payment or reimbursement of partial payment)
Official Receipt/s of full/partial payment
Report Card (for elementary/high school)
Transcript of Records (Graduating College Students)
Class cards (Non-graduating College Students) 2 copies 2x2 recent picture of scholar
How to Avail of the Service: Step Applicant/
Client
Agency Action Office
/OPR
Location Fee Duration
1
2
3
4
5
6 7 8
Log in
Submit application
Request and advise client to write name in the log book & proceed to concerned front line service personnel
Evaluate application and supporting documents
Forward application and documents for review. Evaluate and process documents and make recommendation
Approve/disapprove recommendation
Prepares voucher/s of approved application and submit for funding/obligation.
Process/Obligate voucher
Forwards to RD for approval/disapproval
3 min.
1 ½ hour
30 min.
5 min
12 min. 10 min.
End of Transaction
Regional Offices 19
ISSUANCE OF NAPOLCOM CERTIFICATE OF PENDING/ NO PENDING CASE
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.
Who may avail of the Service:
PNP members
Requirements:
Personal appearance
Authorization letter, if applicable
Valid ID
How to Avail of the Service
Step Applicant/
Client
Agency Action Office
/OPR
Location Fee Duration
1
2
3
4
5
6
Log in
Accomplish and submit request form
Proceed to Cashier for payment
Present OR
Receive certification
Request and advise client to write name in the log book & issue NAPOLCOM Request Form
Advise client to concerned frontline personnel Verify from Records if client has no pending case
Accept payment and issue Official Receipt Prepare certification/clearance for signature of concerned personnel Release certification
P150
2 min.
10 min.
2 min.
10 min
1 min
End of Transaction
Regional Offices 20
AUTHENTICATION OF POLICE ELIGIBILITY
Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.
Who may avail of the Service:
Passers of the NAPOLCOM Entrance and Promotional Examination or their authorized representatives
Requirements:
Original or photocopy of Certificate of Eligibility
Valid ID
Authorization letter, if applicable
How to Avail of the Service:
Step Applicant/
Client
Agency Action Office
/OPR
Location Fee Duration
1
2
3
4
5
6
Log in
Present original or photocopy of Report of Rating
Pay to Cashier
Present OR
Receive certification of Eligibility
Request and advise client to write name and proceed to concerned frontline service personnel Verify and validate the Report of Rating or Certificate of Eligibility from the Master list of successful examinees
Receive payment and issue official receipt
Prepare Certification of Eligibility
Review and sign the certification
Release the certification of eligibility
P50/
page
3 min.
15 min. 5 min.
10 min
1 min.
End of Transaction
Regional Offices 21
FFEEEEDDBBAACCKK
FFOORRMM
NATIONAL POLICE COMMISSION
www.napolcom.gov.ph
Our foremost concern is to give you customer – focused and efficient
and quality frontline services. But to know what you want, we have to hear from you.
May we request you, therefore, to accomplish this Clientele Service Feedback Form. It will just take less than a minute to fill out this form. Your response will be of value to us.
What services did you avail of at the NAPOLCOM?
General information on the Commission, e.g. laws, policies, mandate, organizational structure, etc.
Verification/Follow-up of communications sent to the Commission, including status of payment to suppliers.
Processing of application/follow-up for the following: Police Entrance and Promotional Examinations Examination Results/Report of Rating/ Certification Police benefit Claims/Pension checks/ Scholarship grant/ PTD/CDD Clearance of no pending case
Filing of complaints against erring policemen. Legal Assistance Job Application Others (please specify)
________________________________________________________________________________
Please rate our services and personnel by checking the answer of your choice.
SA A N D SD A. Staff Behavior
1. The counter personnel I approached (a) knows what he/she is doing (b) is courteous and accommodating 2. The Administrative Officer knows how to give instructions/directions.
LEGEND: SA - Strongly Agree A - Agree D - Disagree SD - Strongly Disagree N - Neutral
Feedback Form
SA A N D SD
B. Services Rendered
1. I was attended to immediately. 2. I got the information I wanted. 3. I received the documents I requested on the scheduled date. 4. I saw no sign of unusual activity of anyone asking money in exchange of
services.
C. Facilities
1. There are adequate directions posted in the premises.
2. The comfort room looks and smells clean.
3. The office premises are clean and orderly.
D. Security and Parking
1. The security officers aredoing their job very well. 2. I feel safe within the office premises. 3. I did not find any difficulty in parking
my vehicle.
Any comments/suggestions _________________________________________________________________________________________________________________________________________________________________________________
Thus, this Clientele Service Feedback Form shall be retrieved by our staff.
Thank you.
OPTIONAL
Please complete the information below in case we need to get in touch with you or you may want further assistance from us. Client’s Name: ________________________________________ Contact Address: ______________________________________ _______________________________________________________ Tel. No.: ______________________________________________ Age: __________________________________________________ Date of Visit: __________________________________________ Office Visited: _________________________________________ Profession: ____________________________________________ Please check if respondent of this form is the:
* Client * Client’s companion
* Visitor
FFEEEEDDBBAACCKK AANNDD
RREEDDRREESSSS MMEECCHHAANNIISSMM
AANNDD
AANNTTII--FFIIXXEERR CCAAMMPPAAIIGGNN
FEEDBACK AND REDRESS MECHANISM We welcome any comments or suggestions to improve our services by:
Accomplishing the feedback form provided by the security officer and dropping in the suggestion box at the Security Desk, Ground Floor.
Send your feedback thru: electronic mail (e-mail) [email protected] SMS
TEXT: NAPOLCOM <space> FEEDBACK “Your message” or NAPOLCOM <space> COMMENT <space> “Your message” Globe/Touch Mobile – 2256 Smart/Talk N Text - 6808 Sun - 2269
OOUURR
OORRGGAANNIIZZAATTIIOONN
- - - -
- - - -
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DEPARTMENT OF THE
INTERIOR AND LOCAL
GOVERNMENT
Financial
Service
NATIONAL POLICE
COMMISSION
Commission Proper
(1 Ex-Officio Chairman, 4 Regular
Commissioners, 1 Ex-Officio
Commissioner)
National
Appellate Board
Inspection,
Monitoring &
Investigation
Service
Crime
Prevention
and
Coordination
Service
Installation
and
Logistics
Service
Legal Affairs
Service
+ + +
LEGEND: - - - - - - - - NAPOLCOM attached to DILG -o-o-o-o-o Coordinating and monitoring
+ + + + + Administrative supervision
19 Regional
Appellate
Boards
17
Regional
Offices
Administra-
tive Division
PLEB
Legal
Counsels
Technical
Services
Division
-o-o-o-o–o–o–o–o–o–o–o-o-o-o-o-o-o-o-
Philippine National
Police
17
Regional
Offices
NCR
Police
Office
Provincial
Offices/
City Police
Offices
Regional
Mobile
Group
City
/Municipal
Stations/
Precincts
NCR
District
Offices
City/
Municipal
Stations
Secretariat
Planning
and
Research
Service
Personnel and
Administrative
Service
Section 6 Article 16 of the 1987 Philippine Constitution provides that the state
shall establish and maintain one police force which shall be national in scope and civilian in character, to be administered and controlled by a national police commission. This constitutional provision was implemented through the enactment of Republic Act No. 6975 which took effect on January 2, 1991, establishing the Philippine National Police composed of the members of the Integrated National Police (INP) and the enlisted personnel of the Philippine Constabulary (PC). Republic Act No. 8551, otherwise known as the “PNP Reform and Reorganization Act of 1998”, further strengthened the Napolcom in its exercise of administration and control functions over the PNP. The NAPOLCOM is an attached agency to the DILG for purposes of program and policy coordination. It is a collegial body composed of a Chairman and four (4) regular Commissioners, one of whom is designated by the President of the Philippines as Vice-Chairman. The DILG Secretary is the Ex-Officio Chairman of the Commission and the Chief, PNP as ex-officio member. The Commission has seven (7) staff services in its central office and 17 regional offices nationwide as follows:
1. The Planning and Research Service (PRS) provides technical services to the Commission in areas of overall policy formulation, strategic and operational planning, management systems or procedures, evaluation and monitoring of the Commission’s programs, projects and internal operations and conducts thorough research and analysis on social and economic conditions affecting peace and order in the country;
2. The Inspection, Monitoring and Investigation Service (IMIS) conducts
continuous inspection and management audit of personnel, facilities and operations at all levels of command of the PNP; monitors the implementation of the Commission’s programs and projects relative to law enforcement; and monitors and investigates police anomalies and irregularities;
3. The Crime Prevention and Coordination Service (CPCS) undertakes
criminological researches and studies; formulates a national crime prevention plan; develops a crime prevention and information program; and provides editorial direction for all criminological researches and crime prevention publications.
4. The Installations and Logistics Service (ILS) reviews the Commission’s
plans and programs; formulates policies and procedures on the acquisition, inventory, control, distribution, maintenance and disposal of
supplies; oversees the implementation of programs on transportation facilities and installations and the procurement and maintenance of supplies and materials
5. The Legal Affairs Service (LAS) provides the Commission with efficient and effective service as legal counsel; drafts or studies contracts affecting the Commission and submits appropriate recommendations pertaining thereto, and renders legal opinions arising from the administration and operation of the Philippine National Police and the Commission;
6. The Personnel and Administrative Service (PAS) performs personnel functions for the Commission; administers the entrance and promotional examinations for policemen; provides the necessary services relating to records, correspondence, supplies, property and equipment, security and general services, and the maintenance and utilization of facilities; and provides services relating to manpower, career planning and development, personnel transactions and employee welfare; and
7. The Financial Service (FS) provides the Commission with staff advice and assistance on budgetary and financial matters including the overseeing of the processing and disbursement of funds pertaining to the scholarship program for surviving children of deceased and/or permanently incapacitated PNP personnel.
The Commission has a formal administrative disciplinary appellate machinery consisting of the National Appellate Board (NAB) and the Regional Appellate Boards (RABs).
The National Appellate Board decides cases on appeal from the decisions rendered by the Chief, PNP where the penalty imposed is demotion in rank or dismissal from the service.
The Regional Appellate Boards (RABs) decide/resolve with finality all cases on appeal from decisions of the People’s Law Enforcement Boards (PLEBs) and the PNP Regional Directors when the penalty imposed is forced resignation, demotion in rank or dismissal and those of Mayors in cases falling within their respective jurisdictions. The RABs also decide appeals from decision rendered by the Napolcom Regional Directors on claims for police benefits. In line with the government’s program of bringing services closer to the people, the Commission operates in 17 Regional Offices which implement the overall policies and programs of the Commission. The regional offices likewise perform the function of adjudication of benefit claims.