ESNA CLOUDLINK 4.0 Integration

Agenda

● What’s Happening in the World Around Us● The Collaborative Revolution● Esna + Cisco Redefine Collaboration● Customer Successes

What is the Internet Anyway?

95%using cloud services

230K Yearssocial media per month

40%own a smartphone

Time Spent Online

GLOBAL ONLINE POPULATION

2,095,006,000=30%

of World’s Population

GLOBAL HOURS ONLINE/MONTH

35 BILLION=

AVERAGE TIME SPENT

16 Hours

Global Internet Users/Month

32 HoursU.S. Internet Users/Month

3,995,444Years

Enterprise Apps are Moving to the Cloud

InformationWeek – Cloud Software, What’s Next – Aug 2013

What’s Moving to the Cloud

CDW’s 2013 State of the Cloud Report

As more of the business applications we use move to the Cloud, so must the tools we use to communicate and collaborate with one another

InformationWeek – Cloud Software, What’s Next – Aug 2013

Google Chrome is the fastest growing web browser

750M+ users on Chrome today

Consistent across devices

Embedded inside business processes and appsAvailable anytime, anywhere Persistent across apps and devices

Esna + Cisco Connecting People, Process and Data Across the Modern Enterprise

Presence, IM, Voice & Video Communications, Click-to-Call, Unified Messaging, WebEx, Geo-Location Sharing

The Value of Esna + Cisco Collaboration Solutions

● Allow people to connect with one another across time zones and functional boundaries

● Enable more efficient business processes● Accelerate business results● Foster disruptive innovation

What Makes Up Officelinx 9.1

iLINK for Cisco (HTML5 Client) iLINK for WebEx

Application Server

Chrome Extensions

CLOUDLINK App Server

Unified Messaging (Google Apps and Jive)

Jabber Voice and VideoJabber PresenceInstant MessagingGroup ChatLocation SharingSalesforce Integration

Integration in Google CalendarIntegration with Gmail

Officelinx 9.1 Components and Features

● Comprehensive collaboration solution bundle● One price● Ability to provision and turn features on/off

iLINK

Click-to-Call (via TAPI)Federated Presence to Google

Officelinx Redefines Collaboration

● Officelinx integrates collaboration inside business processes and applications

● Officelinx enables collaboration to happen anytime anywhere across different devices and platforms

● Officelinx connects people, process and data across the modern enterprise

Esna iLink Extensions Embed Cisco Collaboration in Any Web Application

Deliver Cisco Collaboration as Chrome Browser Extensions

Users can install iLink Chrome extensions for Cisco from the Chrome Store; administrators can also pre-install Cloudlink extensions using the Chrome Admin Panel

Anywhere, Anytime Access to Cisco Collaboration

Users can access their Cisco collaboration services from any Chrome browser

Salesforce Integration

iLink for Cisco integration with Salesforce through Salesforce Open CTI● Presence● Instant messaging● Group chat● Jabber voice/video● Call management● Location sharing● Call logging

Jabber Presence in Salesforce

● See the availability of others using the iLink for Cisco extension, plug-in or slider

● iLink for Cisco pulls presence from Cisco as well as Google Calendar*

*For organizations that use Google Apps

Jabber IM in Salesforce

● Chat 1-on-1 or with a group of people

● Add people to any IM session● Share your location or move to

a WebEx meeting right within the chat window

Jabber Voice and Video in Salesforce

● Start a live voice or video conversation from any Chrome browser

● Make 1:1 voice and video calls*, or multi-party voice conference calls from the web

*Windows and Mac only

Click-to-Call in Salesforce

● Click-to-call any phone number or extension displayed in Salesforce

● Select the desk phone, softphone or mobile device you want to make the call from

● Outbound calls are automatically logged as an activity in Salesforce

Call Pops

● Identify and match incoming calls with Salesforce records for easy access to customer and prospect records

● Inbound calls are automatically logged in Salesforce

● Call management controls (answer, hold, transfer)

Where to Get More Information

4.0cisco.esna.com jabber.esna.com webex.esna.com

Cisco Verified Compatible Solutionhttps://marketplace.cisco.com/catalog/products/1338

THANK YOUwww.esna.com

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Technical Requirements

Esna Cloudlink 4.0 serveriLink for Cisco Chrome browser extension

Cisco Jabber Cisco Web Communicator plugin v9.2+Cisco Unified Presence Server v8.6 and upCisco WebEx Messenger v1.2

Salesforce Open CTI interface requires Salesforce Enterprise or Unlimited editions